Troubleshooting
Issue
I cannot transfer a call.
I cannot do a blind transfer.
I cannot establish a 3-party
conference call.
I cannot assign anything to a
flexible button.
Sound Quality
Issue
The other party cannot hear
my voice.
124
Operating Instructions
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Possible Cause & Solution
•
You are in a 3-party conference call.
→
When the 3-party conference call ends, try the operation again
(Page 52).
•
You are either in the middle of transferring a call or you are in a 3-party
conference call.
→
Either cancel the transfer or end the 3-party conference call, and
then try the operation again (Page 52).
•
You are in the middle of transferring a call.
→
Cancel the transfer, and then try the operation again (Page 52).
•
You are on a call or the screen lock is active.
→
When the call ends, try the operation again.
→
Unlock the screen lock, and then try the operation again.
•
Some flexible buttons may already have phone functions assigned to
them through configuration file programming.
→
These buttons cannot be modified. For details, consult your
administrator.
Possible Cause & Solution
•
The unit is muted.
→
If the light on
turn off mute (Page 17).
•
The microphone is blocked.
→
During a call, avoid blocking the microphone with your hands or
other objects.
is flashing red, press
Document Version 2011-09
to