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4.
TROUBLESHOOTING
1) The e-BRIDGE ID Gate does not beep when an IC card is brought close to it, or the screen of the
equipment is not switched.
The equipment does not recover from the energy save mode even if an IC card is brought close to
the e-BRIDGE ID Gate.
Check the following:
-
Is the IC card close enough to the e-BRIDGE ID Gate?
If the IC card and the e-BRIDGE ID Gate are separated 3 cm or more, the e-BRIDGE ID Gate
may not detect the IC card.
-
Is the period the IC card is brought close to it long enough?
-
Are the equipment and the e-BRIDGE ID Gate connected correctly?
-
Is the cable of the e-BRIDGE ID Gate disconnected from the equipment?
If so, shut down the equipment, connect it with the cable and then turn the power ON.
-
Is the e-BRIDGE ID Gate set enabled on the equipment?
Check if the setting is correct on the code 08-1772.
-
Is the attribute name of the authentication ID for the LDAP server set on the equipment?
Ask the user the attribute name of the authentication ID for the LDAP server, and then check if
this attribute name corresponds with the one set on the code 08-1927.
-
Is the card format of the IC card set on the equipment correctly?
Have the user re-enter the correct card format.
-
Is the card authentication setting enabled?
Ask the user about it, and check it from TopAccess.
-
Is the IC card authentication server is the LDAP server?
Ask the user about it, and check it from TopAccess.
-
Is the IC card a usable one?
Check with another IC card.
-
Is the owner of the IC card registered on the LDAP server as a user?
If all of the above have been checked but the problem is still not solved, replace the e-BRIDGE ID
Gate.
2) The e-BRIDGE ID Gate beeps three times consecutively (one short beep and immediately a set of
short and long beeps) and a message "Failed Authentication" appears on the equipment's touch
panel.
Check the following:
-
Is the LAN cable connected correctly?
Check the LAN cable connection.
© February 2007 TOSHIBA TEC CORPORATION All rights reserved
4 - 1
07/04
KP-2004
TROUBLESHOOTING
4
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