Troubleshooting Guide; Requirements Before Contacting Samsung Customer Service Centre; Testing The Product; Checking The Resolution And Frequency - Samsung DB10E-POE User Manual

Chapter 14

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Centre

- Before calling Samsung Customer

Testing the Product

Service Centre, test your product as
follows. If the problem persists, contact
Check if your product is operating normally by using the product test function.
Samsung Customer Service Centre.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
1
2
3
- If the screen remains blank, check the
PC system, video controller and cable.
4

Checking the Resolution and Frequency

Not Optimum Mode
(refer to Supported Resolutions).
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
If No Signal is displayed, the product is operating normally.
will briefly be displayed if a mode that exceeds a supported resolution is selected
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