Troubleshooting - Motorola SCOUT5000 User Manual

10. Troubleshooting

Category
Account I am not able to login even
after registration.
Account I receive an error message
saying: "E-mail ID is not
registered".
Account What do I do if I forget my
password?
Account I did not receive a new
password although I have
used the "Forgot
Password" option.
Camera When I try to view the Pet
Camera, I get a prompt for
Pet Camera firmware
upgrade. What should I
do?
32
Problem Description /
Error
Solution
Please check your user name
and password.
Please ensure that you have
registered an account with us.
Tap Create Account to create
an account.
Click on the "Forgot Password" link
on the website http://
www.hubbleconnected.com/
motorola/login/ OR on your
Android™ or iOS application.
An e-mail will be sent to your
registered e-mail address.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in
getting your e-mail. Please
wait for a few minutes and
refresh your e-mail account.
Please upgrade your firmware.
This takes around 5 minutes. We
push upgrades from time to time
to improve Pet Camera features.
Troubleshooting