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Chapter 4
Troubleshooting
Troubleshooting
This section provides answers to some common problems that you may encounter
while installing or using the ASUS O!Play HD media player. These problems
require simple troubleshooting that you can perform by yourself. Contact ASUS
Technical Support if you encounter problems not mentioned in this section.
Display
The media player does not work. You think that the problem might be
with the media player's power adapter.
•
The media player's power adapter possibly performs the overload protection
function — automatic shutdown during overload conditions, such as Over
Current, Over Voltage, and Over Temperature.
•
Disconnect the media player's power adapter and wait few minutes before you
reinsert the player's power adapter directly into an outlet. Turn on the media
player again.
•
If the problem still exists, contact your retailer.
The TV screen is blank and the media player power LED remains off.
•
Ensure that the TV is turned on.
•
Ensure that the media player's power adapter and power outlet are functional.
•
Ensure that the media player's power adapter plug is firmly attached to the rear
panel of the player and to the power outlet.
I cannot see the Setup Wizard when I turn on the player for the first
time. The TV screen is blank and the media player power LED is on.
•
Ensure that the TV is turned on.
•
Ensure that the AV/HDMI cable is properly connected to the correct terminals
on both the TV and the media player.
•
Ensure that your TV is switched to the appropriate video source (AV IN or
HDMI). You may need to use your TV Remote control to change video sources.
•
Turn off your media player and wait for a few minutes before turning it on again
or press the reset button at the left panel.
4-1
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