Page 1 Introduction Congratulations Safety and environment protection Symbol glossary Instrument Cluster Warning and control lights Gauges Entertainment Systems AM/FM stereo cassette AM/FM stereo with CD AM/FM stereo cassette (CD changer compatible) CD changer Climate Controls Manual heating and air conditioning Electronic automatic temperature control Lights Headlamps Bulb replacement...
Page 2: Table Of Contents
Table of Contents Seating and Safety Restraints Seating Safety restraints Air bags Child restraints Driving Starting Brakes Traction control/AdvanceTrac Transmission operation Vehicle loading Trailer towing Recreational towing Roadside Emergencies Hazard flasher switch Fuses and relays Changing tires Jump starting Wrecker towing Customer Assistance The dispute settlement board Utilizing the mediation/arbitration...
Page 3: Table Of Contents
Maintenance and Specifications Hood Engine compartment Engine oil Battery Fuel information Air filter(s) Part numbers Refill capacities Lubricant specifications Engine data Vehicle dimensions Accessories Index All rights reserved. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company.
Page 4: Introduction
State of California to cause cancer and birth defects or other reproductive harm. CONGRATULATIONS Congratulations on acquiring your new Mercury. Please take the time to get well acquainted with your vehicle by reading this handbook. The more you know and understand about your vehicle the greater the safety and pleasure you will derive from driving it.
Page 5: Safety And Environment Protection
Remember to pass on the Owner’s Guide when reselling the vehicle. It is an integral part of the vehicle. Fuel pump shut-off switch In the event of an accident the safety switch will automatically cut off the fuel supply to the engine.
Page 6 Introduction Protecting the environment We must all play our part in protecting the environment. Correct vehicle usage and the authorized disposal of waste cleaning and lubrication materials are significant steps towards this aim. Information in this respect is highlighted in this guide with the tree symbol.
Page 7 Special instructions For your safety, your vehicle is fitted with sophisticated electronic controls. By operating other electronic equipment (e.g. mobile telephone without exterior aerial) electromagnetic fields can occur which can cause malfunctions of the vehicle electronics. Therefore you should observe the instructions of the equipment manufacturers. Please read the section Air bag in the Seating and safety restraints chapter.
Page 8: Symbol Glossary
Introduction These are some of the symbols you may see on your vehicle. Safety Alert Fasten Safety Belt Air Bag-Side Child Seat Installation Warning Brake System Brake Fluid - Non-Petroleum Based Master Lighting Switch Fog Lamps-Front Fuel Pump Reset Windshield Defrost/Demist Power Windows Front/Rear...
Page 9 Child Safety Door Lock/Unlock Panic Alarm Engine Coolant Do Not Open When Hot Avoid Smoking, Flames, or Sparks Explosive Gas Power Steering Fluid Emission System Passenger Compartment Air Filter Check fuel cap Vehicle Symbol Glossary Interior Luggage Compartment Release Symbol Engine Oil Engine Coolant Temperature...
Page 10: Instrument Cluster
Instrument Cluster WARNING LIGHTS AND CHIMES Warning lights and gauges can alert you to a vehicle condition that may become serious enough to cause expensive repairs. A warning light may illuminate when a problem exists with one of your vehicle’s functions. Many lights will illuminate when you start your vehicle to make sure the bulb works.
Page 11 Check engine Illuminates briefly to ensure the system is functional. If it comes on after the engine is started, one of the engine’s emission control systems may be malfunctioning. The light may illuminate without a driveability concern being noted and will not require towing.
Page 12 Instrument Cluster Check fuel cap Illuminates when the fuel cap is not installed correctly. Check the fuel cap for proper installation. When the fuel filler cap is properly re-installed, the light(s) will turn off after a period of normal driving. Continuing to operate the vehicle with the check fuel cap light on, can activate the Service Engine Soon/Check Engine warning light.
Page 13 Safety belt Illuminates to remind you to fasten your safety belts. For more information, refer to the Seating and safety restraints chapter. Air bag readiness Illuminates to confirm that the air bags (front or side) are operational. If the light fails to illuminate, continues to flash or remains on, have the system serviced immediately.
Page 14 Instrument Cluster Traction Control Illuminates when the Traction Control system is active. It will be lit for a minimum of four seconds or for the duration of the Traction Control event. For more information, refer to the Driving chapter. Air suspension (if equipped) Standard instrument cluster Optional instrument cluster Illuminates when the air suspension...
Page 15 Turn signals Illuminates when the turn signals or the hazard lights are turned on. If the lights stay on continuously or flash faster, check for a burned-out bulb. High beams Illuminates when the high beam headlamps are turned on. Message center indicator lights (if equipped) Speed control This light comes on when either the SET/ACCEL or RESUME controls...
Page 16 Instrument Cluster Trunk ajar If the trunk is not completely closed, this light comes on when you turn the ignition to ON. With the ignition ON, this light will flash five times and sound a tone for one second, then the light remains on (if the trunk is open).
Page 17: Gauges
GAUGES Standard instrument cluster gauges TRAC CHECK CNTL FUEL ENGINE VOLTS FUEL < FUEL FILL DOOR Optional instrument cluster gauges CHECK FUEL CHECK FUEL SUSP 60 70 0 0 0 0 0 0 0 km/h CHECK ENGINE SPEED CONTROL TRAC CNTL –...
Page 18 Instrument Cluster Engine coolant temperature gauge Indicates the temperature of the engine coolant. At normal operating temperature, the needle remains within the normal area (the area between the “H” and “C”). If it enters the red section, the engine is overheating.
Page 19 Instrument Cluster Engine oil pressure gauge (if equipped) Indicates engine oil pressure. At normal operating temperature, the needle will be in the normal range (the area between the “L” and “H”); if the needle goes below the normal range, stop the vehicle as soon as safely possible and switch off the engine immediately.
Page 20 Instrument Cluster Fuel gauge Displays approximately how much fuel is in the fuel tank. The fuel gauge may vary slightly when the vehicle is in motion or on a grade. When refueling the vehicle from empty indication, the amount of fuel that can be added will be less than the advertised capacity due to the reserve fuel.
Page 21 Speedometer Indicates the current vehicle speed. Standard instrument cluster Optional instrument cluster Odometer Registers the total kilometers (miles) of the vehicle. Standard instrument cluster Instrument Cluster 60 70 0 0 0 0 0 0 0 km/h 60 70 0 0 0 0 0 0 0 km/h km/h...
Page 22 Instrument Cluster Optional instrument cluster km/h Refer to Electronic Message Center in the Driver controls chapter for information on how to switch the display from metric to English measurements. Trip odometer Registers the kilometers (miles) of individual journeys. To reset, 60 70 depress the control.
Page 23: Entertainment Systems
AM/FM STEREO CASSETTE VOL - PUSH ON SEEK TUNE Volume/power control Press the control to turn the audio system on or off. Turn the control to raise or lower volume. If the volume is set above a certain level and the ignition is turned off, the volume will come back on at a “nominal”...
Page 24 Entertainment Systems Bass adjust The bass adjust control allows you to increase or decrease the audio system’s bass output. BASS Treble adjust The treble adjust control allows you to increase or decrease the audio system’s treble output. TREB Speaker balance adjust Speaker sound distribution can be adjusted between the right and left speakers.
Page 25 Seek function The seek function control works in radio mode. Seek function in radio mode Press to find the next listenable station down the frequency band. Press to find the next listenable station up the frequency band. Scan function The scan function works in radio mode.
Page 26 Entertainment Systems Radio station memory preset The radio is equipped with six station memory preset controls. These controls can be used to select up to six preset AM stations and twelve FM stations (six in FM1 and six in FM2). Setting memory preset stations 1.
Page 27 Tape select To enter tape mode while in radio mode, press the TAPE AMS control. Automatic Music Search The Automatic Music Search feature allows you to quickly locate the beginning of the tape selection being played or to skip to the next selection.
Page 28 Entertainment Systems Tape direction select Press SIDE and 1–2 at the same time to play the alternate side of a tape. Eject function Press the control to stop and eject a tape. Dolby noise reduction Dolby noise reduction operates only in tape mode. Dolby noise reduction reduces the amount of hiss and static during tape playback.
Page 29 Entertainment Systems AM/FM STEREO / SINGLE CD RADIO VOL - PUSH ON BASS TREB FADE DISC SEEK TUNE COMP DISCS SHUFFLE Volume/power control Press the control to turn the audio VOL - PUSH ON system on or off. Turn the control to raise or lower volume.
Page 30 Entertainment Systems Bass adjust The bass adjust control allows you to increase or decrease the audio system’s bass output. BASS Treble adjust The treble adjust control allows you to increase or decrease the audio system’s treble output. TREB Speaker balance adjust Speaker sound distribution can be adjusted between the right and left speakers.
Page 31 Seek function in radio mode Press to find the next listenable station down the frequency band. Press to find the next listenable station up the frequency band. Seek function in CD or CD changer mode (if equipped) Press to listen to the next selection on the current disc.
Page 32 Entertainment Systems AM/FM select in radio mode The AM/FM control allows you to select AM or FM frequency bands. Press the control to switch between AM, FM1 or FM2 memory preset stations. AM/FM select in CD or CD changer mode (if equipped) The AM/FM control to stop CD play and begin radio play.
Page 33 Press the SEEK control: to decrease hours and to increase hours. To set the minute, press and hold the CLK control. Press the TUNE control: to decrease minutes and to increase minutes. Tune adjust The tune control works in radio mode. Tune adjust in radio mode Press to move to the next...
Page 34 Entertainment Systems CD select To begin CD play (if CD[s] are loaded), press the CD control. The first track of the disc will begin playing. After that, CD play will begin where it stopped last. Press the control again to begin CD changer play (if equipped).
Page 35: Am/Fm Stereo Cassette (Cd Changer Compatible)
Shuffle feature The shuffle feature operates in CD changer mode (if equipped) and plays all tracks on the current disc in random order. Press the SHUFFLE control to start this feature. Random order play will continue until the SHUFFLE control is pressed again. PREMIUM AM/FM STEREO/CASSETTE (CD CHANGER COMPATIBLE) PUSH ON...
Page 36 Entertainment Systems Volume/power control Press the control to turn the audio system on or off. Turn the control to raise or lower volume. If the volume is set above a certain level and the ignition is turned off, the volume will come back on at a “nominal” listening level when the ignition switch is turned back on.
Page 37 Speaker balance adjust Speaker sound distribution can be adjusted between the right and left speakers. Press the BAL control. Use the SEL control to adjust the sound between the speakers. Speaker fade adjust Speaker sound can be adjusted between the front and rear speakers.
Page 38 Entertainment Systems Seek function for CD changer Press to seek to the previous track of the current disc. If a selection has been playing for three seconds or more and you press that selection from the beginning. Press to seek forward to the next track of the current disc. After the last track has been completed, the first track of the current disc will automatically replay.
Page 39 Entertainment Systems AM/FM select The AM/FM select control works in radio, tape and CD modes (if equipped). AM/FM select in radio mode The AM/FM control allows you to select AM or FM frequency bands. Press the control to toggle between AM, FM1 or FM2 memory preset stations.
Page 40 Entertainment Systems Starting autoset memory preset 1. Select a frequency using the AM/FM select controls. 2. Press the AUTO control. 3. When the first six strong stations are filled, the station stored in memory preset control 1 will start playing. If there are less than six strong stations available on the frequency band, the remaining memory preset controls will all store the last strong station available.
Page 41 Tape/CD select To begin tape play (with a tape loaded into the audio system) while in the radio or CD mode, press the TAPE control. Press the button during rewind or fast forward to stop the rewind or fast forward function. To begin CD play (if equipped with CD changer), ensure that the CDs are loaded.
Page 42 Entertainment Systems Tape direction select Press SIDE 1–2 to play the alternate side of a tape. Eject function Press the control to stop and eject a tape. Dolby noise reduction Dolby noise reduction operates only in tape mode. Dolby noise reduction reduces the amount of hiss and static during tape playback.
Page 43 Mute mode Press the control to mute the playing media. Press the control again to return to the playing media. Radio data system (RDS) feature This feature allows your audio system to receive station identification or program type from RDS-equipped FM radio stations. The Federal Communications Commission (FCC) and the Canadian Radio and Telecommunications Commission (CRTC) recommend FM radio broadcasters to use RDS technology to transmit information.
Page 44 Entertainment Systems Program type Press the RDS control until the FIND program type is displayed. Use the SEL control to select the program type. With the feature on, use the SEEK or SCAN control to find the desired program type from the following selections: Classic Country...
Page 45: Cd Changer
CD CHANGER (IF EQUIPPED) The CD changer is located in one of the following locations: in the trunk in the center console under the driver’s seat 1. Slide the door to access the CD changer magazine. 2. Press to eject the magazine. 3.
Page 46 Entertainment Systems If you pull too hard on the disc holder, the disc holder may come completely out of the magazine. If this happens, reinsert the disc holder back into the magazine while pressing on the lever (A). 5. Line up the CD with the groove of the disc holder.
Page 47 The CD magazine may be inserted or ejected with the radio power off. ONLY use the magazine supplied with the CD changer, other types will damage the unit. Keep the CD changer door closed. Coins and foreign objects will damage the CD player and void your audio system warranty.
Page 48 Entertainment Systems CD AND CD CHANGER CARE Handle discs by their edges only. Never touch the playing surface. Do not expose discs to direct sunlight or heat sources for extended periods of time. Do not insert more than one disc into each slot of the CD changer magazine.
Page 49 RADIO RECEPTION FACTORS Three factors can affect radio reception: Distance/strength. The further an FM signal travels, the weaker it is. The listenable range of the average FM station is approximately 40 km (24 miles). This range can be affected by “signal modulation.” Signal modulation is a process radio stations use to increase their strength/volume relative to other stations.
Page 50: Climate Controls
Climate Controls MANUAL HEATING AND AIR CONDITIONING SYSTEM (IF EQUIPPED) Fan speed control Controls the volume of air circulated in the vehicle. Temperature control knob Controls the temperature of the airflow inside the vehicle. Mode Selector Control Controls the direction of the airflow to the inside of the vehicle.
Page 51 NORM A/C – Uses outside air to cool the vehicle. It is quieter than MAX A/C but not as economical. Airflow will be from the instrument panel registers. VENT – Distributes outside air through the instrument panel registers. However, the air will not be cooled below the outside temperature because the air conditioning does not operate in this mode.
Page 52 Climate Controls Under normal weather conditions, your vehicle’s climate control system should be left in any position other than the MAX A/C or OFF when the vehicle is parked. This allows the vehicle to “breathe” through the outside air inlet duct. Under snowy or dirty weather conditions, your vehicle’s climate control system should be left in the OFF position when the vehicle is parked.
Page 53: Electronic Automatic Temperature Control
ELECTRONIC AUTOMATIC TEMPERATURE CONTROL (EATC) SYSTEM (IF EQUIPPED) The EATC system will maintain a selected temperature and automatically control airflow. You can override automatic operation with any of the override controls or the fan speed control. Turning the EATC on Press AUTOMATIC, any of the override controls or the fan speed control.
Page 54 Climate Controls Temperature selection The display window indicates the selected temperature, function (AUTO or one of the override controls) and manual control of fan speed ( ) if automatic fan speed is not desired. To control the temperature, select any temperature between 18°C (65°F) and 29°C (85°F) by pressing the blue (cooler) or red (warmer) buttons.
Page 55 Fan speed ( When AUTOMATIC is pressed, fan speed is adjusted automatically for existing conditions. You can override fan speed at any time. To control fan speed manually, use the thumbwheel to cancel automatic fan speed operation. Rotate the thumbwheel or press the steering wheel controls (if equipped) up for higher fan speed or down for lower fan speed.
Page 56 Climate Controls NORM A/C-Uses outside air to cool the vehicle. The temperature display will remain the same and air will be cooled based on the selected temperature. It is quieter than MAX A/C but not as economical. Fan speed will remain automatic. Airflow is from the instrument panel registers.
Page 57 If the selected temperature is changed while the outside temperature is displayed, the new temperature will be displayed for four seconds after it is changed, then the outside temperature will return to the window. If a manual override function is selected while the outside temperature is displayed, the new function will be displayed for four seconds after it is changed, then the outside temperature will return to the window along with the override selection.
Page 58 Climate Controls Don’t put objects under the front seat that will interfere with the airflow to the rear seats. Remove any snow, ice or leaves from the air intake area at the area at the base of the windshield. Do not place objects over the defroster outlets. These objects can block airflow and reduce your ability to see through your windshield.
Page 59: Lights
HEADLAMP CONTROL Rotate the headlamp control to the first position to turn on the parking lamps. Rotate to the second position to also turn on the headlamps. To turn on the interior lamps, push the headlamp control in and release. To turn the interior lamps off, push the headlamp control again.
Page 60 Lights Daytime running lamps (DRL) (if equipped) Turns the highbeam headlamps on with a reduced output. To activate: the key must be in the ON position, the parking brake released, and the headlamp control is in the OFF or Parking lamps position Always remember to turn on your headlamps at dusk or during inclement weather.
Page 61 PANEL DIMMER CONTROL Use to adjust the brightness of the instrument panel during headlight and parklamp operation. Push up to brighten. Push down to dim. During full daylight, the instrument panel will still be visible with the headlamps operating. AIMING THE HEADLAMPS The headlamps on your vehicle are properly aimed at the assembly plant.
Page 62: Bulb Replacement
Lights MAP/COURTESY LAMPS To turn on the map lamps, press the control next to each lamp. BULBS Replacing exterior bulbs Check the operation of the following lamps frequently: Headlamps Tail lamps Brakelamps High-mount brakelamp Turn signals Backup lamps License plate lamp Do not remove lamp bulbs unless they will be replaced immediately.
Page 63 Function Headlamp Park lamp and turn lamp (front) Side marker (front) Cornering lamp (front) Tail, stop, turn (rear) Side marker (rear) Backup lamp License plate lamp High-mount brakelamp Luggage compartment lamp Dome lamp Rear reading lamp Map lamp Illuminated visor mirror Dual floorwell lamp Glove compartment All replacement bulbs are clear in color except where noted.
Page 64 Lights 3. Disconnect the electrical connector from the bulb by pulling rearward. 4. Remove the bulb retaining ring by rotating it counterclockwise (when viewed from the rear) to free it from the bulb socket, and slide the ring off the plastic base. Keep the ring to retain the new bulb.
Page 65 Lights Replacing front parking lamp/turn signal bulbs The park/turn lamp bulbs can be replaced with out removing the headlamp assembly. 1. Make sure headlamp switch is in OFF position, then open the hood. 2. Remove the protective cover by turning the three knobs to the unlock position.
Page 66 Lights 5. Pull the bulb from the socket and push in the new bulb. 6. Install the bulb socket into the lamp assembly by rotating it clockwise. 7. Install the lamp assembly on the vehicle with three nut and washer assemblies ensuring the washers on the nuts are flush with the body to prevent water from entering the...
Page 67 Lights Replacing high-mount brakelamp bulbs 1. Remove two screws from the lamp assembly. 2. Carefully lift the lamp assembly up for access to the bulbs. 3. Carefully pull the bulb socket out of the lamp assembly. 4. Pull the bulb straight out of the socket and push in the new bulb.
Page 68: Driver Controls
Driver Controls WINDSHIELD WIPER/WASHER CONTROLS Rotate the windshield wiper control to the desired interval, low or high speed position. The bars of varying length are for intermittent wipers. When in this position rotate the control upward for fast intervals and downward for slow intervals.
Page 69 Driver Controls To replace the wiper blades: 1. Pull the wiper arm away from the windshield and lock into the service position. 2. Turn the blade at an angle from the wiper arm. Push the lock pin manually to release the blade and pull the wiper blade down toward the windshield to remove it from the arm.
Page 70: Power Windows
Driver Controls CLOCK Press H to set the hour. Press M to set the minute. AUXILIARY POWER POINT The auxiliary power point is located under the instrument panel on the left hand side of the front passenger foot well. This outlet should be used in place of the cigarette lighter for optional electrical accessories.
Page 71 Press the bottom portion of the rocker switch to open. Express down Press AUTO and release quickly. The window will open fully. Depress again to stop window operation. Window lock The window lock feature allows only the driver to operate the power windows.
Page 72: Mirrors
Driver Controls POWER SIDE VIEW MIRRORS To adjust your mirrors: 1. Select to adjust the left mirror or to adjust the right mirror. 2. Move the control in the direction you wish to tilt the mirror. 3. Return to the center position to lock mirrors in place.
Page 73 Driver Controls Electronic compass (if equipped) The compass reading will remain accurate during most driving conditions. Unknown to the driver, the compass is continuously recalibrating due to magnetic fields and subtle, slow changes in vehicle magnetics which can occur over the life of the vehicle. The compass reading will remain fixed when significant levels are experienced (such as steel bridges).
Page 74 Driver Controls 2. With the compass display turned on, press and hold the COMP side of the control for no more than six seconds until the zone selection number appears in the mirror display window. If a “C” appears repeat this step. 3.
Page 75 The adjustment allows for approximately 65 mm (2.5 inches) of maximum travel. Only adjust the accelerator and brake pedals when the vehicle is stopped and the gear shift lever is in the P (park) position. SPEED CONTROL (IF EQUIPPED) To turn speed control on Press ON.
Page 76 Driver Controls To set a speed Press SET ACCEL. For speed control to operate, the speed control must be ON and the vehicle speed must be greater than 48 km/h (30 mph). If you drive up or down a steep hill, your vehicle speed may vary momentarily slower or faster than the set speed.
Page 77 To set a higher set speed Press and hold SET ACCEL. Release the control when the desired vehicle speed is reached Press and release SET ACCEL to operate the Tap-Up function. Each press will increase the set speed by 1.6 km/h (1 mph) or Accelerate with your accelerator pedal.
Page 78 Driver Controls To disengage speed control Depress the brake pedal. Disengaging the speed control will not erase the previously programmed set speed. Pressing OFF will erase the previously programmed set speed. To return to a previously set speed Press RES. For RESUME to operate, the vehicle speed must be faster than 48 km/h (30 mph).
Page 79 Indicator light (if equipped) This light comes on when either the SET ACCEL or RES controls are pressed. It turns off when the speed control OFF control is pressed, the brake is applied or the ignition is turned to the OFF position. STEERING WHEEL CONTROLS (IF EQUIPPED) Radio control features Press BAND/MODE to select AM,...
Page 80 Driver Controls HOMELINK UNIVERSAL TRANSCEIVER (IF EQUIPPED) The HomeLink Universal Transceiver, located on the driver’s visor, provides a convenient way to replace up to three hand-held transmitters with a single built-in device. This feature will learn the radio frequency codes of most current transmitters to operate garage doors, entry gates, security systems, entry door locks, and home or office lighting.
Page 81 3. Using both hands simultaneously press and hold the hand-held transmitter button and the desired HomeLink button. Do not release the buttons until step 4 has been completed. Some entry gates and garage door openers may require you to replace step 3 with the procedure in the “Canadian Programing”...
Page 82 Driver Controls Operating the HomeLink Universal Transceiver Once programmed, the HomeLink Universal Transceiver can be used in place of hand-held transmitters. To operate, simply press and release the appropriate HomeLink button (the red light will illuminate, indicating the signal is being transmitted).
Page 83 Driver Controls 3. Press and release the programmed HomeLink button. Press and release the HomeLink button a second time to complete the training process. (Some garage door openers may require this procedure to be done a third time to complete the training.) The 2nd or 3rd press from step 3 will activate the door.
Page 84: Message Center
Driver Controls The previous device has now been erased and the new device can be activated by pushing the HomeLink button that has just been programmed. ELECTRONIC MESSAGE CENTER The electronic message center only works when the ignition is in the ON position.
Page 85 Press this control to switch the electronic instrument cluster display and the message center display from metric to English units. Select Each press of the SELECT control will select a different function. Press the right side of the control to advance the function to the right.
Page 86 Driver Controls Message center functions DISTANCE TO EMPTY (DTE) This function estimates approximately how far you can drive with the fuel remaining in your tank under normal driving conditions. Remember to turn the ignition OFF when refueling your vehicle. Otherwise, the display will not show the addition of fuel for a few miles.
Page 87 AVG FUEL ECONOMY (average fuel economy) Select this function to display your average fuel economy in liters/100 km or miles/gallon. If you calculate your average fuel economy by dividing miles traveled by gallons used, your figure may be different than displayed for the following reasons: your vehicle was not perfectly level during fill-up differences in the automatic shut-off points on the fuel pumps at service stations...
Page 88 Driver Controls TRIP A and TRIP B These two functions allow you to see how far you have traveled since you last reset. Trip A and Trip B are completely independent and must be reset individually. To reset either trip feature to zero, press the RESET control while the appropriate trip distance feature (TRIP A or TRIP B) is displayed.
Page 89 Driver Controls OVERDRIVE CONTROL Activating overdrive (Overdrive) is the normal drive position for the best fuel economy. The overdrive function allows automatic upshifts and downshifts through all available gears. Deactivating overdrive If your vehicle is equipped with a column-shift transmission, press the Transmission Control Switch (TCS) located on the end of the gearshift lever.
Page 90 Driver Controls FUEL DOOR RELEASE Your vehicle is equipped with a locking fuel door. To open the door, press the control located on the door. Fuel filler door override release If the remote release is inoperative, open the trunk, then pull the override release handle located inside the trunk to open the fuel filler door.
Page 91 CENTER CONSOLE (IF EQUIPPED) Your vehicle may be equipped with a variety of console features. These include: Utility compartment Power point (rear of console) Cupholders Air vents to the rear seating positions (heat only) POSITIVE RETENTION FLOOR MAT Position the floor mat so that the eyelet is over the pointed end of the retention post and rotate forward to lock in.
Page 92: Locks And Security
Locks and Security KEYS The key operates all locks on your vehicle. In case of loss, replacement keys are available from your dealer. You should always carry a second key with you in a safe place in case you require it in an emergency. Refer to SecuriLock Passive Anti-Theft System for more...
Page 93 Locks and Security Childproof door locks When these locks are set, the rear doors cannot be opened from the inside. The rear doors can be opened from the outside when the doors are unlocked. The childproof locks are located on rear edge of each rear door and must be set separately for each door.
Page 94 Locks and Security Keep vehicle doors and luggage compartment locked and keep keys out of a child’s reach. Unsupervised children could lock themselves in an open trunk and risk injury. Children should be taught not to play in vehicles. On hot days, the temperature in the trunk or vehicle interior can rise very quickly.
Page 95 Locks and Security Unlocking the doors Press this control to unlock the driver’s door. The interior lamps will illuminate. Press the control a second time within five seconds to unlock all doors. Locking the doors Press this control to lock all doors. The horn will chirp and the parklamps/taillamps will flash to confirm the control was pressed.
Page 96 Locks and Security 7. After a five to ten second delay, the door locks will cycle lock/unlock to confirm successful programming. 8. Turn the ignition to OFF. This feature can also be turned 7 8 9 0 on/off through the following procedure using the keyless entry keypad.
Page 97 Replacing the battery The remote transmitter is powered by one coin type three-volt lithium battery CR2032 or equivalent. Typical operating range will allow you to be up to 10 meters (33 feet) away from your vehicle. A decrease in operating range can be caused by: weather conditions nearby radio towers structures around the vehicle...
Page 98 Locks and Security Replacing lost transmitters Take all your vehicle’s transmitters to your dealer if service is required. If a remote transmitter has been lost and you would like to remove it from the vehicle’s memory, or you would like to purchase additional remote transmitters and have them programmed to your vehicle: Take all your vehicle’s...
Page 99 Autolock (if equipped) This feature automatically locks all vehicle doors when: all doors are closed the ignition is in the ON position and you shift into any gear. Relock The autolock feature repeats when: any door, except the drivers, is opened then closed while the engine is running and you put the vehicle in motion.
Page 100 Locks and Security 4. Press the power door unlock control three times. 5. Turn the ignition back to ON. 6. Press the unlock control once. After a five to ten second delay, the door will lock/unlock to confirm successful programming. 7.
Page 101 All of the vehicle doors will lock and unlock to confirm programming of the new code. Do not set a code that includes five of the same number or presents them in sequential order. Thieves can easily figure out these types of codes.
Page 102 Locks and Security To release the trunk, enter the factory-set code or personal code (driver door unlocks) and press 5/6 within five seconds. After the factory-set code or personal code has been entered, you can unlock all doors (press 3/4) and release the trunk (press 5/6) as long as the controls are pressed within 5 seconds of each other.
Page 103 Locks and Security Automatic arming The vehicle is armed immediately after switching the ignition to the 3 (OFF) or 2 (LOCK) position. The indicator light on the instrument panel will flash every two seconds when the vehicle is armed. Automatic disarming Switching the ignition to the 4 (ON) position with a coded key disarms the vehicle.
Page 104 Check to make sure the coded key is an approved Mercury coded key. If your keys are lost or stolen you will need to do the following:...
Page 105 Locks and Security Programming spare keys A maximum of eight keys can be coded to your vehicle. Only SecuriLock keys can be used. To program a coded key yourself, you will need two previously programmed coded keys (keys that already operate your vehicle’s engine) and the new unprogrammed key(s) readily accessible for timely implementation of each step in the procedure.
Page 106: Seating And Safety Restraints
Seating and Safety Restraints SEATING Head restraints Your vehicle’s seats may be equipped with head restraints which are vertically adjustable. The purpose of these head restraints is to help limit head motion in the event of a rear collision. To properly adjust your head restraints, lift the head restraint so that it is located directly behind your head or as close to that position as possible.
Page 107 Lift handle to move seat forward or backward. Pull lever up to adjust seatback. Using the manual recline function (if equipped) Never adjust the driver’s seat or seatback when the vehicle is moving. Do not pile cargo higher than the seatbacks to avoid injuring people in a collision or sudden stop.
Page 108 Seating and Safety Restraints To adjust the front seatback using the manual recliner: Lift and hold the handle located on the side of the seat. Lean against the seatback to adjust it to your desired position. You can recline the seat back or bring it forward.
Page 109 Seating and Safety Restraints Press the control to recline the seatback forward or backward. Press to move the seat forward or backward. Press to move the front portion of the seat cushion up or down. Press to move the rear portion of the seat cushion up or down.
Page 110: Safety Restraints
Seating and Safety Restraints Adjusting the power seats – seat mounted controls Never adjust the driver’s seat or seatback when the vehicle is moving. Always drive and ride with your seatback upright and the lap belt snug and low across the hips. Reclining the seatback can reduce the effectiveness of the seat’s safety belt in the event of a collision.
Page 111 Restraints Control Module (RCM) with impact and safing sensors. Restraint system warning light and back-up tone. The electrical wiring for the air bags, crash sensor(s), safety belt pretensioners, front safety belt usage sensors, driver seat position sensor, passenger occupant classification sensor (if equipped), and indicator lights.
Page 112 If your vehicle is equipped with this feature, there will be a label located under the front passenger seat which is marked “OCS”. Alternatively, you may take your vehicle to any Ford or Lincoln Mercury dealer for assistance. For air bags to do their job they must inflate with great force, and this force can pose a potentially deadly risk to occupants that are very close to the air bag when it begins to inflate.
Page 113 Front safety belt usage sensors The front safety belt usage sensors detect whether or not the driver and front outboard passenger safety belts are fastened. This information allows your Personal safety system to tailor the air bag deployment and safety belt pretensioner activation depending upon safety belt usage. Refer to Safety belt section in this chapter.
Page 114 Seating and Safety Restraints If any of these things happen, even intermittently, have the Personal safety system serviced at your dealership or by a qualified technician immediately. Unless serviced, the system may not function properly in the event of a collision. Safety restraints precautions Always drive and ride with your seatback upright and the lap belt snug and low across the hips.
Page 115 Each seating position in your vehicle has a specific safety belt assembly which is made up of one buckle and one tongue that are designed to be used as a pair. 1) Use the shoulder belt on the outside shoulder only. Never wear the shoulder belt under the arm. 2) Never swing the safety belt around your neck over the inside shoulder.
Page 116 Seating and Safety Restraints The front and rear outboard safety restraints in the vehicle are combination lap and shoulder belts. The front passenger and rear seat outboard safety belts have two types of locking modes described below: Vehicle sensitive mode The vehicle sensitive mode is the normal retractor mode, allowing free shoulder belt length adjustment to your movements and locking in response to vehicle movement.
Page 117 Grasp the shoulder portion and pull downward until the entire belt is extracted. Allow the belt to retract. As the belt retracts, you will hear a clicking sound. This indicates the safety belt is now in the automatic locking mode. How to disengage the automatic locking mode Ford Motor Company recommends that all safety belt assemblies and attaching hardware should be inspected by a qualified...
Page 118 Seating and Safety Restraints Front safety belt height adjustment Your vehicle has safety belt height adjustments for the driver and front passenger. Adjust the height of the shoulder belt so the belt rests across the middle of your shoulder. To lower the shoulder belt height, push the button and slide the height adjuster down.
Page 119 Seating and Safety Restraints The lap belt does not adjust automatically. Insert the tongue into the correct buckle (the buckle closest to the direction the tongue is coming from). To lengthen the belt, turn the tongue at a right angle to the belt and pull across your lap until it reaches the buckle.
Page 120 Seating and Safety Restraints Conditions of operation If... The driver’s safety belt is not buckled before the ignition switch is turned to the ON position... The driver’s safety belt is buckled while the indicator light is illuminated and the warning chime is sounding... The driver’s safety belt is buckled before the ignition switch is turned to the ON...
Page 121 If... The driver’s safety belt is buckled before the ignition switch is turned to the ON position... The purpose of the BeltMinder is to remind occasional wearers to wear safety belts all of the time. The following are reasons most often given for not wearing safety belts: (All statistics based on U.S.
Page 122 Seating and Safety Restraints Reasons given... “Belts wrinkle my clothes” “The people I’m with don’t wear belts” “I have an air bag” “I’d rather be thrown clear” Do not sit on top of a buckled safety belt to avoid the Belt Minder chime.
Page 123 the ignition switch is in the OFF position all vehicle doors are closed the driver’s safety belt is unbuckled the parklamps/headlamps are in OFF position (If vehicle is equipped with Autolamps, this will not affect the procedure.) To reduce the risk of injury, do not deactivate/activate the Belt Minder feature while driving the vehicle.
Page 124 Seating and Safety Restraints Safety belt extension assembly If the safety belt is too short when fully extended, there is a 20 cm (8 inch) safety belt extension assembly that can be added (part number 611C22). This assembly can be obtained from your dealer at no cost. Use only extensions manufactured by the same supplier as the safety belt.
Page 125: Air Bags
AIR BAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SUSP 60 70 CHECK ENGINE PANEL VOLTS FUEL AUTO LAMP km/h P R N D 2 1 < FUEL FILL DOOR PUSH INTERIOR R.DEF. Your vehicle is equipped with a crash sensing and diagnostic module which records information about the air bag and sensor systems.
Page 126 Do not attempt to service, repair, or modify the air bag supplemental restraint systems or its fuses. See your Ford or Lincoln Mercury dealer. The front passenger air bag is not designed to offer protection to occupants in the center front seating position.
Page 127 Children and air bags For additional important safety information, read all information on safety restraints in this guide. Children must always be properly restrained. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in the front seating position.
Page 128 Seating and Safety Restraints The air bags inflate and deflate rapidly upon activation. After air bag deployment, it is normal to notice a smoke-like, powdery residue or smell the burnt propellant. This may consist of cornstarch, talcum powder (to lubricate the bag) or sodium compounds (e.g., baking soda) that result from the combustion process that inflates the...
Page 129 If the air bag has deployed, the air bag will not function again and must be replaced immediately. If the air bag is not replaced, the unrepaired area will increase the risk of injury in a collision. Determining if the system is operational The SRS uses a readiness light in the instrument cluster or a tone to indicate the condition of the system.
Page 130: Child Restraints
Seating and Safety Restraints SAFETY RESTRAINTS FOR CHILDREN See the following sections for directions on how to properly use safety restraints for children. Also see Air bag supplemental restraint system (SRS) in this chapter for special instructions about using air bags. Important child restraint precautions You are required by law to use safety restraints for children in the U.S.
Page 131 Seating and Safety Restraints To improve the fit of lap and shoulder belts on children who have outgrown child safety seats, Ford recommends use of a belt-positioning booster seat that is labelled as conforming to all applicable Federal motor vehicle safety standards. Belt-positioning booster seats raise the child and provide a shorter, firmer seating cushion that encourages safer seating posture and better fit of lap and shoulder belts on the child.
Page 132 Seating and Safety Restraints When installing a child safety seat: Review and follow the information presented in the Air Bag Supplemental Restraint System (SRS) section in this chapter. Use the correct safety belt buckle for that seating position (the buckle closest to the direction the tongue is coming from).
Page 133 Installing child safety seats in combination lap and shoulder belt seating positions Air bags can kill or injure a child in a child seat. NEVER place a rear-facing child seat in front of an active air bag. If you must use a forward-facing child seat in the front seat, move the seat all the way back.
Page 134 Seating and Safety Restraints 3. While holding the shoulder and lap belt portions together, route the tongue through the child seat according to the child seat manufacturer’s instructions. Be sure the belt webbing is not twisted. 4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until...
Page 135 Seating and Safety Restraints 7. Pull the lap belt portion across the child seat toward the buckle and pull up on the shoulder belt while pushing down with your knee on the child seat. 8. Allow the safety belt to retract to remove any slack in the belt.
Page 136 Seating and Safety Restraints 5. Push down on the child seat while pulling on the loose end of the lap belt webbing to tighten the belt. 6. Before placing the child into the child seat, forcibly tilt the child seat from side to side and in forward direction to make sure that the seat is held securely in place.
Page 137 3. Locate the correct anchor for the selected seating position. 4. Open the tether anchor cover. 5. Clip the tether strap to the anchor as shown. If the tether strap is clipped incorrectly, the child safety seat may not be retained properly in the event of a collision.
Page 138: Driving
Driving STARTING Positions of the ignition 1. ACCESSORY, allows the electrical accessories such as the radio to operate while the engine is not running. 2. LOCK, locks the steering wheel, automatic transmission gearshift lever and allows key removal. 3. OFF, shuts off the engine and all accessories without locking the steering wheel.
Page 139 Do not start your vehicle in a closed garage or in other enclosed areas. Exhaust fumes can be toxic. Always open the garage door before you start the engine. See Guarding against exhaust fumes in this chapter for more instructions. If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately.
Page 140 Driving 5. Turn the key to 4 (ON) without turning the key to 5 (START). If there is difficulty in turning the key, firmly rotate the steering wheel left and right until the key turns freely. This condition may occur when: front wheels are turned front wheel is against the curb...
Page 141 Starting the engine Note: Whenever you start your vehicle, release the key as soon as the engine starts. Excessive cranking could damage the starter. 1. Turn the key to 5 (START) without pressing the accelerator pedal and release as soon as the engine starts.
Page 142: Brakes
Driving Guarding against exhaust fumes Although odorless and colorless, carbon monoxide is present in exhaust fumes. Take precautions to avoid its dangerous effects. If you ever smell exhaust fumes of any kind inside your vehicle, have your dealer inspect and fix your vehicle immediately. Do not drive if you smell exhaust fumes.
Page 143 aggravated by environmental conditions such as cold, heat, moisture, road dust, salt or mud. If a “metal-to-metal,” “continuous grinding” or “continuous squeal” sound is present while braking, the brake linings may be worn-out and should be inspected by a qualified service technician.
Page 144 Driving We recommend that you familiarize yourself with this braking technique. However, avoid taking any unnecessary risks. ABS warning lamp warning lamp in the instrument cluster momentarily illuminates when the ignition is turned to the ON position. If the light does not illuminate momentarily at start up, remains on or continues to flash, the ABS needs to be serviced.
Page 145 Driving rear brakes, the vehicle’s stopping distance will increase greatly and the handling of your vehicle will be adversely affected. Your vehicle has an automatic parking brake release (except for police/fleet vehicles which have the manual release). To release the parking brake: 1.
Page 146 Driving The Traction Control of available traction on slippery surfaces. The system is a driver aid which makes your vehicle easier to handle primarily on snow and ice covered roads. During Traction Control of sound coming from the engine compartment and the engine will not “rev-up”...
Page 147 If the steering wanders or pulls, the condition could be caused by any of the following: underinflated tire(s) on any wheel(s) uneven vehicle loading high crown in center of road high crosswinds wheels out of alignment loose or worn suspension components Speed sensitive steering (except police vehicles) The steering in your vehicle is speed sensitive.
Page 148: Transmission Operation
Driving The air suspension shut-off switch is located on the left side of the trunk. If this switch is in the OFF position, the rear air suspension will not operate. On vehicles equipped with Air Suspension, turn OFF the Air Suspension switch prior to jacking, hoisting or towing your vehicle.
Page 149 If your vehicle gets stuck in mud or snow it may be rocked out by shifting from forward and reverse gears, stopping between shifts, in a steady pattern. Press lightly on the accelerator in each gear. Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur.
Page 150 Driving P (Park) Always come to a complete stop before shifting into P (Park). Make sure the gearshift lever is securely latched in P (Park). This position locks the transmission and prevents the rear wheels from turning. Always set the parking brake fully and make sure the gearshift lever is latched in P (Park).
Page 151 If your vehicle is equipped with a floor-shift transmission, overdrive can be deactivated by pressing the transmission control switch on the gearshift handle. The transmission control indicator light (TCIL) will illuminate on the instrument cluster. Drive Not shown on the display. Activate by pressing the transmission control switch on the gearshift lever with the gearshift in the Drive position.
Page 152 Driving 1 (First) Use 1 (Low) to provide maximum engine braking on steep downgrades. Upshifts can be made by shifting to 2 (Second) or to Overdrive. Selecting 1 (Low) at higher speeds causes the transmission to shift to a lower gear, and will shift to 1 (Low) after vehicle decelerates to the proper speed.
Page 153: Vehicle Loading
Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage. VEHICLE LOADING Before loading a vehicle, familiarize yourself with the following terms: Base Curb Weight: Weight of the vehicle including any standard equipment, fluids, lubricants, etc.
Page 154: Trailer Towing
Driving Remember to figure in the tongue load of your loaded trailer when figuring the total weight. Do not exceed the GVWR or the GAWR specified on the certification label. Do not use replacement tires with lower load carrying capacities than the originals because they may lower the vehicle’s GVWR and GAWR limitations.
Page 155 Towing trailers beyond the maximum recommended gross trailer weight could result in engine damage, transmission/axle damage, structural damage, loss of control, and personal injury. Preparing to tow Use the proper equipment for towing a trailer, and make sure it is properly attached to your vehicle.
Page 156 Driving Driving while you tow When towing a trailer: Ensure that you turn off your speed control. The speed control may shut off automatically when you are towing on long, steep grades. Consult your local motor vehicle speed regulations for towing a trailer. Use a lower gear when towing up or down steep hills.
Page 157: Recreational Towing
do not allow the static water level to rise above the bottom edge of the rear bumper. do not allow waves to break higher than 15 cm (6 inches) above the bottom edge of the rear bumper. Exceeding these limits may allow water to enter critical vehicle components, adversely affecting driveability, emissions, reliability and causing internal transmission damage.
Page 158: Roadside Emergencies
In the United States, this card is found in the Owner Guide portfolio in the glove compartment in Ford vehicles and is mailed to you if you own a Mercury or Lincoln. In Canada, the card is found in the Roadside Assistance book in the glove compartment.
Page 159 If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain reimbursement information, U.S. Ford or Mercury vehicles customers call 1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140. Canadian customers who need to obtain reimbursement information, call 1–800–665–2006.
Page 160 Roadside Emergencies FUEL FUEL PUMP SHUT-OFF SWITCH RESET The fuel pump shut-off switch is a device intended to stop the electric fuel pump when your vehicle has been involved in a substantial jolt. After a collision, if the engine cranks but does not start, the fuel pump shut-off switch may have been activated.
Page 161: Fuses And Relays
FUSES AND RELAYS Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating.
Page 162: Passenger Compartment Fuse Panel
Roadside Emergencies Passenger compartment fuse panel The fuse panel is located below and to the left of the steering wheel by the brake pedal. Remove the panel cover to access the fuses. To remove a fuse use the fuse puller tool provided on the fuse panel cover.
Page 163 Fuse/Relay Fuse Amp Location Roadside Emergencies Passenger Compartment Fuse Rating Power Train Control Module (PCM) Power Relay, Coil-on -Plugs, Radio Noise Capacitator, Passive Anti-theft System (PATS) — Not Used Rear Window Defrost — Not Used — Not Used Radio Traction Control Switch, Anti-lock Brakes (ABS), Instrument Cluster Speed Control Servo, Main Light Switch Illumination, Lighting...
Page 164: Power Distribution Box
Roadside Emergencies Fuse/Relay Location * Maxi fuse Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads. Always disconnect the battery before servicing high current fuses.
Page 165: Coded High-Current Fuses Table
The high-current fuses are coded as follows. Fuse/Relay Location Roadside Emergencies Fuse Amp Power Distribution Box Rating 20A* Electric Fuel Pump Relay 30A* Generator, Starter Relay, Fuses 15 and 18 25A* Radio, CD Changer, Subwoofer Amplifier — Not Used 15A* Horn Relay 20A* DRL Module...
Page 166 Roadside Emergencies Fuse/Relay Location Relay 1 Relay 2 Relay 3 Relay 4 * Mini Fuses ** Maxi Fuses Relays Relays are located in the power distribution box and should be replaced by qualified technicians. CHANGING THE TIRES If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed.
Page 167 When driving with the temporary spare tire do not: exceed 80 km/h (50 mph) under any circumstances load the vehicle beyond maximum vehicle load rating listed on the Safety Compliance Label tow a trailer use tire chains drive through an automatic car wash, because of the vehicle’s reduced ground clearance try to repair the temporary spare tire or remove it from its wheel use the wheel for any other type of vehicle...
Page 168 Roadside Emergencies 3. Remove the spare tire and the jack. The jack could be located: A — under the spare tire or B — in the wheel well On vehicles equipped with Air Suspension, turn OFF the Air Suspension switch prior to jacking, hoisting or towing your vehicle.
Page 169 5. Locate pry off notch (if equipped) and remove the center ornament from the aluminum wheel with the tapered end of the wheel nut wrench that came with your vehicle. Insert and twist the handle, then pry against the wheel. 6.
Page 170 Roadside Emergencies To lessen risk of personnal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is ONLY meant for changing the tire. Never use the rear differential as a jacking point.
Page 171: Jump Starting
JUMP STARTING YOUR VEHICLE The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or vehicle damage. Batteries contain sulfuric acid which can burn skin, eyes, and clothing, if contacted. Do not attempt to push-start your vehicle.
Page 172: Connecting Jumper Cables
Roadside Emergencies Connecting the jumper cables 1. Connect the positive (+) booster cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery. 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.
Page 173 3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery. 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system.
Page 174 Roadside Emergencies Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.
Page 175 Roadside Emergencies 3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery. 4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.
Page 176: Wrecker Towing
Roadside Emergencies WRECKER TOWING If you need to have your vehicle towed, contact a professional towing service or, if you are a member, your roadside assistance center. It is recommended that your vehicle be towed with a wheel lift or flatbed equipment.
Page 177: Customer Assistance
Ford Customer Relationship Center. Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you.
Page 178 Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) In order to help you service your Ford or Lincoln Mercury vehicle, please have the following information available when contacting a Customer Relationship Center: Your telephone number (home and business).
Page 179 Warranty expires. You may purchase Ford ESP from any participating Ford and Lincoln Mercury and Ford of Canada dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage.
Page 180: The Dispute Settlement Board
What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle...
Page 181 Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from Ford and Lincoln Mercury dealership management, recognized for their business leadership qualities. What the Board needs...
Page 182 Customer Assistance You will receive a letter of explanation if your application does not qualify for Board review. Oral presentations If you would like to make an oral presentation, indicate YES to question 6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made.
Page 183: Utilizing The Mediation/Arbitration
Customer Assistance UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
Page 184: Ordering Additional Owner's Literature
Customer Assistance If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write or call: FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3...
Page 185 Customer Assistance IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer...
Page 186: Reporting Safety Defects (U.s. Only)
Customer Assistance REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash, or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.
Page 187: Cleaning
Detail Wash (ZC-3–A), which is available from your authorized Ford, Lincoln or Mercury dealer. Always use a clean sponge or carwash mitt with plenty of water for best results. Dry the vehicle with a chamois or soft terry cloth towel in order to eliminate water spotting.
Page 188 Minor scratches or paint damage from road debris may be repaired using the Ultra Touch Prep and Finishing Kit (F7AZ-19K507–BA), which is available at your authorized Ford, Lincoln or Mercury dealer. This kit contains: Lacquer Touch-Up Paint (ALBZ-19500–XXXXA) Exterior Acrylic Spray Lacquer (ALAZ-19500–XXXXA)
Page 189 CLEANING THE ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: The engine must be cool to the touch before spraying with water. Never spray a hot engine with cold water, as damage to the engine block or engine components may occur.
Page 190 Clean the outside of the windshield or rear window with a non-abrasive cleaner such as Ultra Clear Spray Glass Cleaner (E4AZ-19C507–AA), available from your authorized Ford, Lincoln or Mercury dealer. If after cleaning the glass surface, the water sheets from the glass (e.g., does not bead), then the window is clean.
Page 191 CLEANING THE INSTRUMENT PANEL Clean the instrument panel with a damp cloth, then dry with a dry cloth. Avoid cleaners or polish that increase the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection.
Page 192 It is recommended that you use the Deluxe Leather Care Kit (F8AZ-19G253–AA), available from your authorized Ford, Lincoln or Mercury dealer. The mild cleaner and special pad available in the kit cleans the leather and maintains its natural beauty. For best results, follow the instructions printed on the cleaner label.
Page 193 Cleaning FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS Your Ford, Lincoln or Mercury dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle.
Page 194: Maintenance And Specifications
Maintenance and Specifications SERVICE RECOMMENDATIONS To help you service your vehicle: We highlight do-it-yourself items in the engine compartment for easy location. We provide a scheduled maintenance guide which makes tracking routine service easy. If your vehicle requires professional service, your dealership can provide the necessary parts and service.
Page 195: Hood
Maintenance and Specifications Working with the engine on 1. Set the parking brake and ensure the gearshift is securely latched in P (Park). 2. Block the wheels to prevent the vehicle from moving unexpectedly. Note: Do not start your engine with the air cleaner removed and do not remove it while the engine is running.
Page 196: Engine Compartment
Maintenance and Specifications IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT 4.6L SOHC V8 engine 1. Brake fluid reservoir 2. Engine oil dipstick 3. Engine oil filler cap 4. Windshield washer fluid reservoir 5. Air filter assembly 6. Power steering fluid reservoir 7.
Page 197: Engine Oil
Maintenance and Specifications WINDSHIELD WASHER FLUID Washer fluid Check the washer fluid whenever you stop for fuel. The reservoir is highlighted with a symbol. If the level is low, add enough fluid to fill the reservoir. In very cold weather, do not fill the reservoir all the way.
Page 198 Maintenance and Specifications 5. Locate and carefully remove the engine oil level indicator (dipstick). 6. Wipe the indicator clean. Insert the indicator fully, then remove it again. If the oil level is within this range, the oil level is acceptable. DO NOT ADD OIL.
Page 199 Do not overfill the engine with oil. Oil levels above this mark may cause engine damage. If the engine is overfilled, some oil must be removed from the engine by a qualified service technician. 7. Put the indicator back in and ensure it is fully seated. Adding engine oil 1.
Page 200: Battery
Maintenance and Specifications Do not use supplemental engine oil additives, oil treatments or engine treatments. They are unnecessary and could, under certain conditions, lead to engine damage which is not covered by your warranty. Change your engine oil and filter according to the appropriate schedule listed in the scheduled maintenance guide.
Page 201 If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water. Batteries normally produce explosive gases which can cause personal injury.
Page 202 Maintenance and Specifications Because your vehicle’s engine is electronically controlled by a computer, some control conditions are maintained by power from the battery. When the battery is disconnected or a new battery is installed, the engine must relearn its idle and fuel trim strategy for optimum driveability and performance.
Page 203 ENGINE COOLANT Checking engine coolant The concentration and level of engine coolant should be checked at the mileage intervals listed in the scheduled maintenance guide. The coolant concentration should be maintained at 50/50 coolant and water, which equates to a freeze point of -36° C (-34° F). Coolant concentration testing is possible with a hydrometer or antifreeze tester (such as the Rotunda Battery and Antifreeze Tester, 014–R1060).
Page 204 Maintenance and Specifications If the engine coolant has not been checked at the recommended interval, the engine coolant reservoir may become low or empty. If the reservoir is low or empty, add engine coolant to the reservoir. Refer to Adding engine coolant in this chapter.
Page 205 A large amount of water without engine coolant may be added, in case of emergency, to reach a vehicle service location. In this instance, the cooling system must be drained and refilled with a 50/50 mixture of engine coolant and distilled water as soon as possible. Water alone (without engine coolant) can cause engine damage from corrosion, overheating or freezing.
Page 206 Maintenance and Specifications reservoir. If you removed the radiator cap in an overflow system, fill the radiator until the coolant is visible and radiator is almost full. 6. Replace the cap. Turn until tightly installed. (Cap must be tightly installed to prevent coolant loss.) After any coolant has been added, check the coolant concentration see Checking Engine Coolant section).
Page 207 Severe climates If you drive in extremely cold climates (less than –36° C [–34° F]): It may be necessary to increase the coolant concentration above 50%. NEVER increase the coolant concentration above 60%. Increased engine coolant concentrations above 60% will decrease the overheat protection characteristics of the engine coolant and may cause engine damage.
Page 208 Maintenance and Specifications How fail-safe cooling works Standard cluster Optional cluster If the engine begins to overheat: The engine coolant temperature gauge will move to the H (hot) area (if your vehicle is equipped with analog gauges). The engine coolant temperature gauge will illuminate all eight bars and a tone will sound every five seconds for one minute (if your vehicle is equipped with digital gauges).
Page 209 Continued operation will increase the engine temperature: symbol will begin to flash. If your vehicle is equipped with digital gauges, the gauge bars will flash and a tone will sound every five seconds for one minute. The engine will completely shut down, causing steering and braking effort to increase.
Page 210 Maintenance and Specifications WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS Important safety precautions Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire. The fuel system may be under pressure. If the fuel filler cap is venting vapor or if you hear a hissing sound, wait until it stops before completely removing the fuel filler cap.
Page 211 Observe the following guidelines when handling automotive fuel: Extinguish all smoking materials and any open flames before fueling your vehicle. Always turn off the vehicle before fueling. Automotive fuels can be harmful or fatal if swallowed. Fuel such as gasoline is highly toxic and if swallowed can cause death or permanent injury.
Page 212 Maintenance and Specifications The flow of fuel through a fuel pump nozzle can produce static electricity, which can cause a fire if fuel is pumped into an ungrounded fuel container. Use the following guidelines to avoid static build-up when filling an ungrounded fuel container: Place approved fuel container on the ground.
Page 213 The fuel system may be under pressure. If the fuel filler cap is venting vapor or if you hear a hissing sound, wait until it stops before completely removing the fuel filler cap. Otherwise, fuel may spray out and injure you or others. If you do not use the proper fuel filler cap, excessive pressure or vacuum in the fuel tank may damage the fuel system or cause the fuel cap to disengage in a collision, which may result in possible...
Page 214 Maintenance and Specifications more pronounced. If the problems persist, see your dealer or a qualified service technician. It should not be necessary to add any aftermarket products to your fuel tank if you continue to use high quality fuel of the recommended octane rating.
Page 215 Replace the fuel filter with an authorized Motorcraft part. The customer warranty may be void for any damage to the fuel system if an authorized Motorcraft fuel filter is not used. ESSENTIALS OF GOOD FUEL ECONOMY Measuring techniques Your best source of information about actual fuel economy is you, the driver.
Page 216 Maintenance and Specifications Have the vehicle loading and distribution the same every time. Your results will be most accurate if your filling method is consistent. Calculating fuel economy 1. Fill the fuel tank completely and record the initial odometer reading (in kilometers or miles).
Page 217 Driving at reasonable speeds (traveling at 88 km/h [55 mph] uses 15% less fuel than traveling at 105 km/h [65 mph]). Revving the engine before turning it off may reduce fuel economy. Using the air conditioner or defroster may reduce fuel economy. You may want to turn off the speed control in hilly terrain if unnecessary shifting between third and fourth gear occurs.
Page 218 Maintenance and Specifications Transmissions give their best fuel economy when operated in the top cruise gear and with steady pressure on the gas pedal. Close windows for high speed driving. EPA window sticker Every new vehicle should have the EPA window sticker. Contact your dealer if the window sticker is not supplied with your vehicle.
Page 219 Illumination of the “Check Engine” light, charging system warning light or the temperature warning light, fluid leaks, strange odors, smoke or loss of engine power, could indicate that the emission control system is not working properly. Exhaust leaks may result in entry of harmful and potentially lethal fumes into the passenger compartment.
Page 220 Maintenance and Specifications CHECKING AND ADDING POWER STEERING FLUID Check the power steering fluid. Refer to the scheduled maintenance guide for the service interval schedules. If adding fluid is necessary, use only MERCON ATF. 1. Start the engine and let it run until it reaches normal operating temperature (the engine coolant temperature gauge indicator will be near the center of the normal area between H and C).
Page 221 BRAKE FLUID Checking and adding brake fluid Brake fluid should be checked and refilled as needed. Refer to the scheduled maintenance guide for the service interval schedules. 1. Clean the reservoir cap before removal to prevent dirt or water from entering the reservoir. 2.
Page 222 Maintenance and Specifications TRANSMISSION FLUID Checking automatic transmission fluid (if equipped) Refer to your scheduled maintenance guide for scheduled intervals for fluid checks and changes. Your transmission does not consume fluid. However, the fluid level should be checked if the transmission is not working properly, i.e., if the transmission slips or shifts slowly or if you notice some sign of fluid leakage.
Page 223 Maintenance and Specifications Correct fluid level The transmission fluid should be checked at normal operating temperature 66°C-77°C (150°F-170°F) on a level surface. The normal operating temperature can be reached after approximately 30 km (20 miles) of driving. You can check the fluid without driving if the ambient temperature is above 10°C (50°F).
Page 224: Air Filter(S)
Maintenance and Specifications Use of a non-approved automatic transmission fluid may cause internal transmission component damage. If necessary, add fluid in 250 ml (1/2 pint) increments through the filler tube until the level is correct. If an overfill occurs, excess fluid should be removed by a qualified technician.
Page 225 Maintenance and Specifications 6. Install a new air filter element. Be careful not to crimp the filter element edges between the air filter housing and cover. This could cause filter damage and allow unfiltered air to enter the engine if not properly seated.
Page 226 Maintenance and Specifications Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the government course as a tire graded 100.
Page 227 SERVICING YOUR TIRES Checking the tire pressure Use an accurate tire pressure gauge. Check the tire pressure when tires are cold, after the vehicle has been parked for at least one hour or has been driven less than 5 km (3 miles).
Page 228 Maintenance and Specifications Five tire rotation (for vehicles with steel wheels and full size spare tires) Replacing the tires Replace the tires when the wear band is visible through the tire treads. When replacing full size tires, never mix radial bias-belted, or bias-type tires.
Page 229 Failure to follow these precautions may adversely affect the handling of the vehicle and make it easier for the driver to lose control and roll over. Tires that are larger or smaller than your vehicle’s original tires may also affect the accuracy of your speedometer. SNOW TIRES AND CHAINS Snow tires must be the same size and grade as the tires you currently have on your vehicle.
Page 230: Part Numbers
Maintenance and Specifications MOTORCRAFT PART NUMBERS Component Air filter element Fuel filter Battery-standard Battery-heavy duty Oil filter PCV valve Spark plugs* * Refer to Vehicle Emissions Control Information (VECI) decal for spark plug gap information. REFILL CAPACITIES Fluid Engine oil (includes filter change) Brake fluid Power steering fluid...
Page 231 Fluid Rear axle lubricant Windshield washer fluid Use only brake fluids certified to meet Ford specifications. Refer to Lubricant Specifications in this chapter. DOT 3 fluid is recommended. However, if DOT 3 is not available, DOT 4 fluid can be used. Ensure the correct automatic transmission fluid is used.
Page 232: Lubricant Specifications
Maintenance and Specifications LUBRICANT SPECIFICATIONS Item Ford part name Brake fluid Motorcraft High Performance DOT 3 Motor Vehicle Brake Fluid Door Silicone weatherstrips Lubricant Engine coolant Motorcraft Premium Engine Coolant (green-colored) Motorcraft Premium Gold Engine Coolant (yellow-colored) Engine oil Motorcraft SAE 5W-20 Super Premium Motor Hinges, latches,...
Page 233: Engine Data
Item Ford part name Rear Axle Motorcraft SAE Lubricant 80W-90 Premium Rear Axle Lubricant Windshield Ultra-clear washer fluid Windshield Washer Concentrate Use only brake fluids certified to meet Ford specifications. DOT 3 fluid is recommended. However, if DOT 3 is not available, DOT 4 fluid can be used.
Page 234: Vehicle Dimensions
Maintenance and Specifications VEHICLE DIMENSIONS Vehicle dimensions (1) Overall length (2) Overall width (3) Overall height (4) Wheelbase (5) Track - Front (5) Track - Rear mm (in) 5 386 (212) 1 987 (78.2) 1 443 (56.8) 2 913 (114.7) 1 611 (63.4) 1 659 (65.3)
Page 235 Maintenance and Specifications IDENTIFYING YOUR VEHICLE Certification label The National Highway Traffic Safety Administration Regulations require that a Certification label be affixed to a vehicle and prescribe where the Certification label may be located. The Certification label is located on the front door latch pillar on the driver’s side.
Page 236 Maintenance and Specifications 1. World manufacturer identifier 2. Brake type and gross vehicle weight rating (GVWR) 3. Vehicle line, series, body type 4. Engine type 5. Check digit 6. Model year 7. Assembly plant 8. Production sequence number Engine number The engine number (the last eight numbers of the vehicle identification number) is stamped on the engine block, transmission, frame and transfer case (if equipped).
Page 237: Accessories
FORD ACCESSORIES FOR YOUR VEHICLE A wide selection of genuine Ford accessories are available for your vehicle through your local authorized Ford, Lincoln, Mercury or Ford of Canada dealer. These quality accessories have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and aerodynamic appearance of your vehicle.
Page 238 Accessories Comfort and convenience Cargo nets Cargo organizer Electrochromic compass mirror Electrochromic compass mirror with temperature display Engine block heaters HomeLink Remote start system Travel equipment Automatic headlamps with daytime running lights (DRL) Daytime running lights (DRL) Protection and appearance equipment Carpet floor mats Door edge guards First aid kit...
Page 239 The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of mobile communications systems - such as two-way radios, telephones and theft alarms - that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician.
Page 240: Cleaning Your Vehicle
Index Air bag supplemental restraint system ...125 and child safety seats ...127 description ...125 disposal ...129 driver air bag ...127 indicator light ...13, 129 operation ...127 passenger air bag ...127 Air cleaner filter ...224, 230 Air conditioning ...53 manual heating and air conditioning system ...50 Air suspension ...147 description ...147...
Page 241 instrument panel ...191 interior ...191 plastic parts ...190 safety belts ...192 washing ...187 waxing ...187 wheels ...188 windows ...192 wiper blades ...190 Clock ...32, 70 Compass, electronic ...73 calibration ...74 set zone adjustment ...73 Console ...91 Controls power seat ...108, 110 steering column ...79 Coolant checking and adding ...203...
Page 242 Index Engine oil ...197 change oil soon warning, message center ...197 checking and adding ...197 dipstick ...197 filter, specifications ...199, 230 recommendations ...199 refill capacities ...230 specifications ...232–233 Exhaust fumes ...142 Fail safe cooling ...207 Floor mats ...91 Fluid capacities ...230 Fuel ...210 calculating fuel economy ...215 cap ...12, 212...
Page 243 turning on and off ...59 warning chime ...16 Heating ...53 heating and air conditioning system ...50 HomeLink universal transceiver (see Garage door opener) ...80, 82–83 Hood ...195 Ignition ...138, 233–234 Infant seats (see Safety seats) ...131 Inspection/maintenance (I/M) testing ...219 Instrument panel cleaning ...191 cluster ...10, 191...
Page 244 Index Lubricant specifications ...232–233 Lumbar support, seats ...108 Message center ...84 reset button ...84 select button ...85 Mirrors automatic dimming rearview mirror ...72 heated ...72 side view mirrors (power) ...72 Motorcraft parts ...214, 230 Octane rating ...213 Odometer ...21 Oil (see Engine oil) ...197 Overdrive ...89, 150 Panic alarm feature, remote entry system ...96...
Page 245 SecuriLock passive anti-theft system ...102–103, 105 Servicing your vehicle ...194 Spark plugs, specifications ...230, 233–234 Specification chart, lubricants ...232–233 Speed control ...75 Speedometer ...21 Starting your vehicle ...138–139, jump starting ...171 Steering speed sensitive ...147 Steering wheel controls ...69, 75, 79 tilting ...69 Tires ...166, 225–227 changing ...166–167...

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2002 grand marquis

Mercury Grand Marquis 2002 Owner's Manual

Introduction

Instrument Cluster

Entertainment Systems

Climate Controls

Lights

Driver Controls

Locks and Security

Seating and Safety Restraints

Driving

Roadside Emergencies

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