Appendix; Troubleshooting - Samsung WAM5500 User Manual

Appendix

Troubleshooting

A
Refer to the table below when this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-
7864).
Symptom
The unit will not turn on.
My HUB and WAM speaker won't
pair.
A function does not work when
the button is pressed.
No sound.
The TV SoundConnect (TV pairing)
failed.
Check
• Is the power cord plugged into the
outlet?
• When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• Is there static electricity in the air? • Disconnect the power plug and
• Is the volume set to minimum?
• Does your TV support TV
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
4444 12
Remedy
• Connect the power cord to the
outlet.
• Reset the HUB. (Refer to the HUB's
user manual for details.)
Unplug the HUB and plug it in
again. Check whether the pairing
indicator on the front of the HUB is
blinking or not.
• Reset the WAM speaker. (see page
4)
Click here.
Unplug the WAM speaker and plug
it in again.
connect it again.
• Connect the speaker correctly.
• Adjust the volume.
• TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
• Confirm TV SoundConnect is set to
On in your TV's menu.
• Update your TV with the latest
firmware.
• Contact the Samsung Call Center.
• Touch and hold the MODE
for more than 5 seconds to reset
TV SoundConnect and connect a
new TV.
button