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HP Color LaserJet 2600n
User Guide
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Troubleshooting

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   Summary of Contents for HP Color LaserJet 2600n

  • Page 1: User Guide

    HP Color LaserJet 2600n User Guide Downloaded from ManualsPrinter.com Manuals...

  • Page 2

    Downloaded from ManualsPrinter.com Manuals...

  • Page 3

    HP Color LaserJet 2600n Printer User Guide Downloaded from ManualsPrinter.com Manuals...

  • Page 4

    The information contained in this document Windows NT® are U.S. registered is subject to change without notice. trademarks of Microsoft Corporation. The only warranties for HP products and Netscape™ and Netscape Navigator™ are services are set forth in the express U.S. trademarks of Netscape warranty statements accompanying such Communications Corporation.

  • Page 5: Hp Customer Care

    Before calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem. You can also find support on the Internet at http://www.hp.com. Click the support & drivers block. Software utilities, drivers, and electronic information Go to http://www.hp.com/go/clj2600n_software.

  • Page 6

    To check the printer status and settings and to view troubleshooting information and online documentation, use the HP Toolbox software. You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP Toolbox.

  • Page 7: Table Of Contents

    Quick access to printer information ..................2 User guide links ......................... 2 Where to look for more information ...................2 Printer configurations ....................... 4 HP Color LaserJet 2600n printer ..................4 Printer features ........................5 Walk around ..........................7 Software ...........................9 Software and supported operating systems ..............9 Software tips ........................9...

  • Page 8

    Print on both sides of the paper ..................70 Print on envelopes and custom media sizes ..............70 Change the device print settings, such as print quality, in HP Toolbox ......71 Print color documents from my computer in black and white only ........71 Change color options .......................71...

  • Page 9

    Cleaning the printer ........................95 To clean the fuser using HP Toolbox ................95 Calibrating the printer ......................96 To calibrate the printer at the printer ................96 To calibrate the printer from the HP Toolbox ..............96 9 Problem solving Support strategy ........................98 Troubleshooting process ......................99 Troubleshooting checklist ....................

  • Page 10

    Appendix B Service and support Hewlett-Packard limited warranty statement ................131 Print Cartridge Limited Warranty Statement ................133 Availability of support and service ..................134 HP Care Pack™ Services and Service Agreements .............134 Repacking the printer ......................135 To repack the printer .....................135 Service information form ...................... 136 Appendix C Specifications Printer specifications ......................137...

  • Page 11: Printer Basics

    Printer basics This section provides information about the following topics: ● Quick access to printer information ● Printer configurations ● Printer features ● Walk around ● Software ● Print-media specifications ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 12: Quick Access To Printer Information

    Control panel features ● Problem solving Where to look for more information Several references are available for use with this printer. See http://www.hp.com/support/ clj2600n. Setting up the printer Getting started guide—Provides step-by-step instructions for installing and setting up the printer.

  • Page 13: Using The Printer

    Online Help—Contains information about printer options that are available within the printer drivers. To view a Help file, open the online Help through the printer driver. HTML (online) user guide—Contains detailed information for using the printer and troubleshooting problems. Go to http://www.hp.com/support/clj2600n. After connecting, select Manuals. ENWW Quick access to printer information Downloaded from ManualsPrinter.com Manuals...

  • Page 14: Printer Configurations

    Thank you for purchasing the HP Color LaserJet 2600n printer. This printer is available in the configuration described below. HP Color LaserJet 2600n printer The HP Color LaserJet 2600n printer is a four-color laser printer that prints eight pages per minute (ppm) in both monochrome (black and white) and color. ●...

  • Page 15: Printer Features

    True 600 by 600 dots per inch (dpi) text and graphics. ● Adjustable settings to optimize print quality. ● The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and graphics. Ease of use ● Few supplies to order. Supplies are easy to install.

  • Page 16

    Feature HP Color LaserJet 2600n printer Economical printing ● N-up printing (printing more than one page on a sheet) and Printing on Both Sides features save paper. See Printing multiple pages on one sheet of paper (N-up printing) Printing on both sides.

  • Page 17: Walk Around

    Tray 1 (single sheet priority feed slot) Tray 3 (optional; 250 sheets) Back and side view On/off switch Power connection Dust cover HP built-in internal print server for connecting to a 10/100Base-T network USB connection ENWW Walk around Downloaded from ManualsPrinter.com Manuals...

  • Page 18

    Transfer belt (ETB) Do not place anything on the transfer belt , which is located on the inside of the front CAUTION door. Otherwise, the printer may be damaged, adversely affecting print quality. Chapter 1 Printer basics ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 19: Software

    Software Software and supported operating systems For easy printer setup and access to the full range of printer features, HP strongly recommends that you install the software that is provided. Not all software is available in all languages. See the Getting Started Guide for installation instructions, and see the Readme file for the latest software information.

  • Page 20: Software For Windows

    Readme file for the latest software information. The following software is available to all users of the printer, whether you connected the printer directly to a computer by using a USB cable, or to the network through the HP built-in networking internal print server.

  • Page 21: Software For Macintosh

    Select a program, and then click End Task. d. Repeat step c until all of the programs are closed. 2. On the Start menu, point to Programs, point to HP, point to HP Color LaserJet 2600n, and click Uninstall HP Color LaserJet 2600n.

  • Page 22: Uninstalling Software For Macintosh

    Programs method. This method does not require you to have the software CD. 1. Click Start, point to Settings, and click Control Panel. 2. Click Add or Remove Programs. 3. Scroll through the list of software programs and click HP Color LaserJet 2600n printer. 4. Click Remove. Uninstalling software for Macintosh To remove the printer from your Macintosh use the following steps: 1.

  • Page 23: Print-media Specifications

    Before purchasing large quantities of print media, always test a sample and make sure that the print media meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Accessories and ordering information.

  • Page 24: Printing And Storage Environment

    Category Specifications Smoothness 100 to 250 Sheffield For complete print-media specifications for all HP LaserJet printers, see the HP LaserJet Printer Family Print Media Guide. To download the guide in PDF format, go to http://www.hp.com/support/ljpaperguide. Printing and storage environment Ideally, the printing and media-storage environment should be at or near room temperature, and not too dry or too humid.

  • Page 25

    Type of address Top margin Left margin Return address 15 mm (0.6 inch) 15 mm (0.6 inch) Delivery address 51 mm (2 inches) 89 mm (3.5 inches) ● For the best print quality, position margins no closer than 15 mm (0.6 inch) from the edges of the envelope.

  • Page 26: Labels

    Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below. Acceptable Unacceptable Envelopes with adhesive strips or flaps...

  • Page 27: Supported Media Weights And Sizes

    Maximum: 216 x 356 mm (8.5 x 14 inches) HP LaserJet glossy paper Same as the preceding Single sheet of HP LaserJet 75 to 163 g/m (20 to 32 lb) and HP LaserJet photo listed minimum and glossy paper or HP LaserJet paper maximum sizes.

  • Page 28

    Optional Tray 3 specifications Optional Tray 3 (250-sheet Weight Dimensions Capacity tray) Plain paper Minimum: 76 x 127 mm Up to 250 sheets 60 to 163 g/m (3 x 5 inches) Maximum: 216 x 356 mm (8.5 x 14 inches) The printer supports a wide range of standard and custom sizes of print media.

  • Page 29: Control Panel

    Control panel This section provides information about the control panel features. Control panel features The printer contains the following lights and buttons on the control panel: Color print cartridge indicators Attention light (amber) Ready light (green) button ANCEL Message area button IGHT ARROW button...

  • Page 30: Display

    ) allows you to continue printing. ELECT You might not receive any indication when a non-HP supply is empty. If you continue CAUTION printing after the supply is empty, damage to the printer can occur. See...

  • Page 31: Attention Light

    The Attention light is on and one of the Supplies Status gauges is blinking the first time a non-HP supply is installed. Ready light The Ready light is on when the printer is ready to print (experiencing no errors that prevent printing) and blinks when it is receiving data to be printed.

  • Page 32

    Chapter 2 Control panel ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 33: Networking

    Networking This section provides information about using your printer on a network. ● To configure a network port-connected device configuration (direct mode or peer-to-peer printing) ● Supported network protocols ● TCP/IP configuration ● Using BOOTP/TFTP ● Using DHCP ● To discontinue DHCP configuration ●...

  • Page 34: To Configure A Network Port-connected Device Configuration (direct Mode Or Peer-to-peer Printing)

    To configure a network port-connected device configuration (direct mode or peer-to-peer printing) In this configuration, the device is connected directly to the network, and all computers on the network print directly to the device. This mode is the recommended network configuration for the device. NOTE 1.

  • Page 35: Supported Network Protocols

    Supported network protocols The HP Color LaserJet 2600n printer supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this protocol. The following table lists the networking services/protocols that are supported on the HP Color LaserJet 2600n printer.

  • Page 36

    IP Addressing Service name Description DHCP (Dynamic Host Configuration Protocol) For Automatic IP address assignment. DHCP server provides device with IP address. Generally requires no user intervention for printer to obtain IP address from a DHCP server. BOOTP (Bootstrap Protocol) For Automatic IP address assignment.

  • Page 37: Tcp/ip Configuration

    AutoIP protocol. The printer may also be configured manually. Manual-based tools include a Web browser, the printer control panel, the HP Toolbox utility, or SNMP-based management software (such as HP Web Jetadmin). TCP/IP configuration values assigned manually will be retained when the printer is powered off/on.

  • Page 38: Tcp/ip Configuration Tools

    DHCP.) NOTE Linux and UNIX systems: For more information, see the bootpd man page. On HP-UX systems, a sample DHCP configuration file (dhcptab) may be located in the /etc directory. Since HP-UX presently does not provide Dynamic Domain Name Services (DDNS) for its DHCP implementations, HP recommends that you set all printer lease durations to infinite.

  • Page 39: Using Bootp/tftp

    Using BOOTP/TFTP BOOTP (Bootstrap Protocol) provides a convenient way to automatically configure the printer for TCP/IP network operation. When powered on, printer sends a BOOTP request message onto the network. A properly configured BOOTP server on the network will respond with a message that contains basic network configuration data for printer.

  • Page 40: Configuring The Bootp Server

    Again, this file will be ignored by the printer. NOTE HP recommends that the BOOTP server be located on the same subnet as the printers it serves. BOOTP broadcast packets may not be forwarded by routers unless the routers are properly NOTE configured.

  • Page 41

    SNMP sysName request by a network application. Domain name tag. Specifies the domain name for the printer (for example, support.hp.com). It does not include the host name; it is not the Fully Qualified Domain Name (such as printer1.support.hp.com).

  • Page 42: Using Dhcp

    For more information on setting up DHCP on UNIX systems, see the bootpd man page. On HP-UX systems, a sample DHCP configuration file (dhcptab) may be located in the /etc directory. Since HP-UX presently does not provide Dynamic Domain Name Services (DDNS) for its DHCP implementations, HP recommends that you set all print server lease durations to infinite.

  • Page 43

    If desired, you can exclude ranges of IP addresses within a scope. NOTE 7. In the Lease Duration section, select Unlimited, then select OK. HP recommends that all printers be assigned infinite leases to avoid problems resulting from IP addresses that change.

  • Page 44: Windows 2000 Server

    7. If applicable, enter the range of IP addresses within the scope to be excluded by the server. Then click Next. 8. Set the IP address lease duration for your DHCP clients. Then click Next. HP recommends that all printers be assigned reserved IP addresses. This can be accomplished after you set up the scope (see step 11).

  • Page 45: Netware Systems

    12. Close the DHCP manager utility. NetWare systems NetWare 5.x servers provide DHCP configuration services for network clients, including your HP printer. To set up DHCP services on a NetWare server, refer to Novell documentation and support. ENWW Using DHCP...

  • Page 46: To Discontinue Dhcp Configuration

    DHCP, you must reconfigure the printer with a different configuration method. You can manually modify the TCP/IP parameters through a supported Web browser using the printer's embedded Web server, the printer's control panel, or HP Toolbox. If you change to BOOTP configuration, the DHCP-configured parameters are released and the TCP/IP protocol is initialized.

  • Page 47: Using The Printer Control Panel

    Using the printer control panel The HP Color LaserJet 2600n printer allows you to set up an IP address automatically using BOOTP or DHCP. For more information, see Default IP address configuration. To configure the IP address manually from the printer control panel, see...

  • Page 48: Using The Embedded Web Server

    Using the embedded Web server You can use the embedded Web server to view or change your IP configuration settings. To do this, open the embedded Web server and click on the Networking tab. See Using the embedded Web server. From the Networking tab, you can change the following configurations: ●...

  • Page 49: Printing Tasks

    ● Printing on special media ● Controlling print jobs ● Printing on both sides ● Canceling a print job For information about managing the printer and its settings by using the HP Toolbox, see Maintenance. ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 50: Loading Trays

    Loading trays Use special print media, such as envelopes, labels, HP LaserJet glossy paper, HP LaserJet Photo paper, and transparencies in Tray 1 and Tray 2. Loading Tray 1 Tray 1 (the single sheet priority feed slot) prints single sheets of print media or a single envelope.

  • Page 51: Loading Tray 2 Or Optional Tray 3

    Tray 2 and optional Tray 3 are accessed from the front of the printer and hold up to 250 sheets of paper. Tray 2 also supports other media such as envelopes, postcards, transparencies, HP LaserJet glossy paper, and HP LaserJet Photo paper. CAUTION Do not fan paper before loading it into trays.

  • Page 52

    2. Move the rear guides to match the size of paper that you are loading. Tray 2 and optional Tray 3 accept several standard paper sizes. 3. If printing paper longer than Letter/A4, extend the rear of the tray until it matches the size you are loading.

  • Page 53

    6. Make sure that the stack of paper is flat in the tray at all four corners, and keep it below the height tabs on the media-length guide in the rear of the tray. 7. Slide the tray into the printer. The back of the tray will protrude from the back of the printer.

  • Page 54: Printing On Special Media

    Printing on special media If printing on a special type of media, printing speeds might be automatically reduced to improve the output quality for that specific media. Use these guidelines when printing on special types of media. Printing on envelopes Use only envelopes that are recommended for laser printers.

  • Page 55

    2. Insert an envelope into Tray 1, with the short edge leading into the printer and the flap on the right side facing up. Make sure that the envelope is inserted far enough into the printer for the paper feed mechanism to grab the envelope. To print on envelopes from Tray 2 1.

  • Page 56: Printing On Labels

    3. Place the stack of envelopes into the tray with the flaps on the right side, the side to be printed facing up, and with the short edge leading into the printer. If the envelope has a flap on a short edge, this edge must enter the printer first. NOTE 4.

  • Page 57: Transparencies

    To avoid damaging the printer, use only labels that are recommended for laser printers. CAUTION Never print on the same sheet of labels more than once or print on a partial sheet of labels. ● Avoid labels that are separating from the backing sheet or are wrinkled or damaged in any way.

  • Page 58: Printing On Hp Laserjet Glossy Paper And Hp Laserjet Photo Paper

    ● Handle HP LaserJet glossy paper and HP LaserJet photo paper by the edges. Oil from your fingers that is deposited on HP LaserJet glossy paper and HP LaserJet photo paper can cause print-quality problems. ●...

  • Page 59

    ● Feed or place HP LaserJet glossy paper and HP LaserJet photo paper in the trays with the top, short edge in first and the side to be printed on facing down for Tray 1 and the side to be printed on facing up for Tray 2.

  • Page 60: Printing On Letterhead Or Preprinted Forms

    Printing on HP LaserJet Tough paper When printing on HP LaserJet Tough paper, follow these guidelines: ● Handle HP LaserJet Tough paper by the edges. Oil from your fingers that is deposited on HP LaserJet Tough paper can cause print-quality problems. ●...

  • Page 61: Printing On Custom-sized Print Media Or Cardstock

    Printing on custom-sized print media or cardstock Postcards, 3-x-5-inch (index) cards, and other custom-sized print media can be printed on from Tray 1 or Tray 2. The minimum size is 76 x 127 mm (3 x 5 inches) and the maximum size is 216 x 356 mm (8.5 x 14 inches).

  • Page 62: Controlling Print Jobs

    The printer tries to print from this tray, no matter what type or size is loaded in it. However, if you select a tray that is configured from the HP Toolbox for a type or size and that does not match your print job, the printer does not print automatically.

  • Page 63: Features In The Printer Driver

    Features in the printer driver Some printer drivers and some operating systems do not support all of these printer features. ● Setting a custom paper size ● Printing in grayscale ● Changing the color settings ● Creating and using watermarks ●...

  • Page 64

    If you are using Windows 2000 or XP, you must have Administrator privileges to create NOTE watermarks. You do not need Administrator privileges to add existing watermarks to documents. ● Windows: Gain access to the Watermark options on the Effects tab in your printer driver. ●...

  • Page 65: To Print From Windows

    Printing on different paper for the first page Printing on different paper for the first page is useful if, for example, you are printing a letter that uses letterhead on the first page and plain sheets for the subsequent pages. The size for all pages of the print job must be the same in the printer driver.

  • Page 66: Gaining Access To Printer Driver Settings

    To print from the Macintosh OS 1. Make sure that paper is loaded in the printer. 2. On the File menu, click Page Setup. 3. Make sure that this printer is selected on the Format for pop-up menu. 4. Select the size of paper onto which you are printing. 5.

  • Page 67

    Operating Temporarily change settings Permanently change default Change configuration settings System for jobs that are printed now settings (For example, to add an optional tray or to enable or disable a driver feature such as "Allow manual duplexing") Macintosh OS X On the File menu, click Print.

  • Page 68: Printing On Both Sides

    Printing on both sides To print on both sides of the paper, you have to return to the printer and reinsert the paper manually after the first side has printed. Do not print on both sides of labels or transparencies. Damage to the printer and jams might CAUTION result.

  • Page 69

    3. After the job is finished printing, remove any blank paper from Tray 2 or optional Tray 3. Lift the printed stack from the output bin and insert the printed stack without rotating or turning the stack over into the printer tray that was used for the first part of the job. 4.

  • Page 70: Canceling A Print Job

    Canceling a print job A print job can be canceled from a program, from a print queue, or from the ANCEL button on the printer. ● If the printer has not started printing, first try to cancel the job within the program that sent the print job.

  • Page 71: Color

    Color This chapter describes how the printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Managing color options ● Matching colors ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 72: Using Color

    The printer provides carefully designed and tested color tables to provide smooth, accurate color rendition of all printable colors. HP provides free online tools to help businesses of all sizes with their color printing. HP's Office Color Printing Center (http://www.hp.com/go/color) identifies solutions and information on creating finished projects.

  • Page 73: Standard Red-green-blue (srgb)

    Standard red-green-blue (sRGB) is a worldwide color standard that was originally developed by HP and Microsoft as a common color language for monitors, input devices (scanners and digital cameras), and output devices (printers and plotters). It is the default color space that is used for HP products, Microsoft operating systems, the World Wide Web, and most office software that is sold today.

  • Page 74: Managing Color Options

    Managing color options Setting color options to Automatic typically produces the best possible print quality for color documents. However, in some situations, you might want to print a color document in grayscale (black and shades of gray) or to change one of the printer's color options. ●...

  • Page 75: Edge Control

    Edge Control The Edge Control setting determines how edges are rendered. Edge Control consists of two components: Adaptive Halftoning and Trapping. Adaptive Halftoning increases the edge sharpness. Trapping reduces the effect of color-plane misregistration by slightly overlapping the edges of adjacent objects. The following levels of edge control are available: ●...

  • Page 76: Matching Colors

    Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (black, yellow, cyan, and magenta) process.

  • Page 77: How Do I

    How do I? Use this section to perform basic tasks with the HP Color LaserJet 2600n printer. ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 78: Print: How Do I

    Print: How do I? Use this section to answer printing questions. Chapter 6 How do I? ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 79: Print On Special Media, Such As Glossy Or Photo Paper

    7. Print the document. Remove the media from the device as it prints to prevent it from sticking together, and place the printed pages on a flat surface. The media type can also be selected and configured in HP Toolbox. To configure these media types from HP Toolbox, click Device Settings, click the System Settings tab, and then open the Print Modes page.

  • Page 80: Print On Both Sides Of The Paper

    Print on both sides of the paper To manually print on both sides of the paper, you must send the paper through the device twice. CAUTION Do not print on both sides of labels or transparencies. 1. Insert enough paper into Tray 2 or optional Tray 3 to accommodate the print job. 2.

  • Page 81: Change The Device Print Settings, Such As Print Quality, In Hp Toolbox

    HP Toolbox To change the default print settings in HP Toolbox, complete the following steps. The changes that you make to the print settings in HP Toolbox apply to all future print jobs. NOTE 1. Open HP Toolbox and click Device Settings.

  • Page 82

    Automatic is the default setting and is recommended for printing all color documents. NOTE Use the Manual color adjustment option to adjust the neutral gray color treatment, and the edge enhancements for text, graphics, and photographs. To gain access to the Manual color options, on the Color tab, click Manual, and then click Settings.

  • Page 83: Network: How Do I

    Use this section to answer network questions. Set up the device and use it on the network Hewlett-Packard recommends that you use the HP software installer on the CD-ROMs that came with the device to set up printer drivers for the following network setups.

  • Page 84: Configure A Static Ip Address For My Printer

    Configure a static IP address for my printer Use the following steps to manually configure a static IP address from the control panel. 1. Press ) or ) to select the Network config menu. EFT ARROW IGHT ARROW 2. Press ELECT 3.

  • Page 85: Other: How Do I

    Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black cartridge. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). To change the print cartridge 1. Open the front door.

  • Page 86

    3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from side to side. Do not touch the shutter or the surface of the roller.

  • Page 87

    8. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 9. If you are using a non-HP print cartridge, check the printer control panel for further instructions.

  • Page 88

    Chapter 6 How do I? ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 89: Managing The Printer

    This printer comes with several software tools that help you monitor, troubleshoot problems with, and maintain the printer. Information about using these tools is in the following sections: ● Special pages ● Menu map ● HP Toolbox ● Using the embedded Web server ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 90: Special Pages

    ) buttons on the EFT ARROW IGHT ARROW printer control panel simultaneously. You can also print this page from the HP Toolbox. Configuration page The Configuration page lists current settings and properties of the printer. You can print a Configuration page from the printer or the HP Toolbox.

  • Page 91: Supplies Status Page

    8. Status Log. This section contains information about printer errors. Supplies Status page The Supplies Status page lists the remaining life of HP print cartridges. It also lists the estimated pages remaining, number of pages printed, and other supplies information. You can print a Supplies Status page from the printer or the HP Toolbox.

  • Page 92

    This information might not be provided for non-HP supplies. In some cases, if a non-HP supply is installed, you will see an alert message instead.

  • Page 93: Menu Map

    Menu map The menu map lists the menu structure for each option available on the printer control panel. Use the following steps to print a menu map. To print a menu map 1. Press ) or ) to select the Reports menu. EFT ARROW IGHT ARROW 2.

  • Page 94: Hp Toolbox

    HP Toolbox. NOTE You do not need Internet access to open and use the HP Toolbox. However, if you click a link in the Other Links area, you must have Internet access to go to the site that is associated with the link.

  • Page 95: To View The Hp Toolbox

    On the Windows Start menu, point to Programs, and click the HP Toolbox. After you open the URL, you can bookmark it so that you can return to it quickly in the future. NOTE 2. The HP Toolbox opens in a Web browser. The HP Toolbox software contains the following sections: ●...

  • Page 96: Documentation Tab

    If you use a dial-up connection and did not connect when you first opened the HP Toolbox, you must connect before you can visit these websites. Connecting might require that you close the HP Toolbox and reopen it.

  • Page 97: Using The Embedded Web Server

    Using the embedded Web server When the printer is directly connected to a computer, use the HP Toolbox to view Web pages for the printer status. When the printer is connected to the network, the embedded Web server is automatically available.

  • Page 98: Information Tab

    ● Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print media set for each tray.

  • Page 99: Other Links Found In Hp Toolbox

    Connecting might require that you close the embedded Web server and reopen it. ● HP Instant Support™. Connects you to the HP website to help you find solutions. This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer.

  • Page 100

    Chapter 7 Managing the printer ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 101: Maintenance

    Maintenance This chapter contains information about these maintenance topics: ● Managing supplies ● Cartridge out override ● Cleaning the printer ● Calibrating the printer ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 102: Managing Supplies

    ● Other supplies information If the printer is connected to the network, you can set the HP Toolbox to notify you by e-mail NOTE when a print cartridge is low or is near the end of its useful life. If the printer is directly connected to a computer, you can set HP Toolbox to notify you when supplies are low.

  • Page 103: Storing Supplies

    Store the supply in a dark, dry location away from heat and magnetic sources. Replacing and recycling supplies To install a new HP print cartridge, follow the instructions that are included on the box that contains the new supply, or see the Getting Started Guide.

  • Page 104: Cartridge Out Override

    Using Override may result in unsatisfactory print quality and unavailability of certain features (such as toner remaining information). All print defects or supply failures incurred when an HP supply is used in Override will not be WARNING! considered defects in materials or workmanship in the supply under HP's Print Cartridge Limited Warranty Statement.

  • Page 105: Cleaning The Printer

    To clean the fuser using HP Toolbox NOTE Use the following procedure to clean the fuser using the HP Toolbox. To clean the engine when the computer is running an operating system that does not support HP Toolbox, see the late-breaking Readme on the root of the CD-ROM, or visit http://www.hp.com/support/...

  • Page 106: Calibrating The Printer

    On the desktop, double-click the HP Toolbox icon. ● On the Start menu, point to Programs, point to HP, point to HP Color LaserJet 2600n, and click HP Color LaserJet 2600n Toolbox. 2. Click the Troubleshooting tab and then click Troubleshooting Tools (on the left side of the screen).

  • Page 107: Problem Solving

    Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Support strategy ● Troubleshooting process ● Control panel messages ● Clearing jams ● Print problems ●...

  • Page 108: Support Strategy

    This device has a one-year limited warranty. Warranty service and support options might vary depending on your country/region. Please refer to the support flyer that came in your box for contact information, or visit http://www.hp.com. You can find additional support information in Service and support.

  • Page 109: Troubleshooting Process

    The control panel should function If the error persists, contact without error HP Customer Care. See messages. HP Customer Care or the support flyer that came in the device box. Do information...

  • Page 110

    Verify that you are using the correct installation procedure and the correct port setting. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. Chapter 9 Problem solving ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 111: Control Panel Messages

    Control panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the device is print data, control-panel messages indicate this status.

  • Page 112: Critical Error Messages

    Unauthorized yellow A new supply has been installed that is If you believe you purchased an HP not made by HP. One of these four supply, please call the HP fraud hotline Unauthorized magenta messages is displayed until an HP at 1-877-219-3183.

  • Page 113

    Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

  • Page 114

    Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

  • Page 115: Clearing Jams

    Tray 2 or optional Tray 3 is opened during a print job. ● Too many sheets accumulated in the output area or sheets blocked the output area. ● The print media that is being used does not meet HP specifications. See Print-media specifications. ●...

  • Page 116: To Clear Jams From Inside The Printer

    To clear jams from inside the printer Jams in this area might result in loose toner on the page. If you get toner on your clothes or CAUTION hands, wash them in cold water. (Hot water will set the toner into the fabric.) 1.

  • Page 117: To Clear Jams From Tray 2 Or Optional Tray 3

    3. Close the front door. To clear jams from Tray 2 or optional Tray 3 Before attempting to clear jams from Tray 2 or optional Tray 3, remove any jams inside the NOTE printer. 1. Pull Tray 2 or optional Tray 3 out of the printer. 2.

  • Page 118: To Clear Jams From The Top Bin

    4. Open and close the front door. To clear jams from the top bin Jams in these areas might result in loose toner on the page. If you get toner on your clothes CAUTION or hands, wash them in cold water. (Hot water will set the toner into the fabric.) 1.

  • Page 119: Print Problems

    Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. Improving print quality Use the print-quality settings to prevent print-quality problems. Understanding print-quality settings Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed.

  • Page 120: Identifying And Correcting Print Defects

    HP Customer Care or the flyer that came in the device box. 4. Print a Demo page from the HP Toolbox. If the page prints, the problem is with the printer driver. 5. Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing.

  • Page 121

    Problem Cause Solution Toner specks appear. The media might not meet HP Use media that meets HP specifications. specifications. The paper path might need Clean the paper path. See the cleaning. HP Toolbox online Help. Dropouts appear. A single sheet of print media Try reprinting the job.

  • Page 122

    Problem Cause Solution Toner smears appear on the The media might not meet HP Use media that meets HP specifications. specifications. media. If toner smears appear on the Clean the media guides and leading edge of the paper, the the paper path.

  • Page 123

    HP Customer Care or the support flyer that came in the device box. The printed page contains The media might not meet HP Use a different paper, such as misformed characters. specifications. high-quality paper that is intended for color laser printers.

  • Page 124: Solving Issues With Color Documents

    Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray. The media might not meet HP Use a different paper, such as specifications. high-quality paper that is intended for color laser printers.

  • Page 125

    A color is printing inconsistently Another print cartridge might be Remove the print cartridge for after you load a new print low. If you are using a non-HP the color that is printing cartridge. print cartridge, it might be low inconsistently and reinstall it.

  • Page 126: Media-handling Problems

    AaBbCc as white or extremely dark AaBbCc colors as black. AaBbCc AaBbCc The media might not meet HP Use a different paper, such as AaBbCc specifications. high-quality paper that is intended for color laser printers. The finish on the printed color The media might be too rough.

  • Page 127

    Solving print-media problems The following problems with paper cause print quality deviations, jamming, or even damage to the device. Problem Cause Solution Poor print quality or toner The paper is too moist, too Verify that the appropriate adhesion rough, too heavy or too media type was selected in the smooth, or it is embossed or printer driver.

  • Page 128: Performance Problems

    Tray 3 is set at a length that is correct length. greater than the media size. The pickup roller might be dirty Contact HP Customer Care. or damaged. HP Customer Care or the support flyer that came in the device box.

  • Page 129

    Problem Cause Solution Pages did not print. The device might not be pulling Media-handling problems. media correctly. The media is jamming in the Clear the jam. device. The USB cable might be ● Disconnect the USB cable defective or incorrectly at both ends and connected.

  • Page 130: Troubleshooting Tools

    Supplies Status page The Supplies Status page lists the remaining life of the HP print cartridges. It also lists the estimated pages remaining, number of pages printed, and other supplies information. You can print a Supplies Status page from the device or HP Toolbox. To print from the device, complete the following steps.

  • Page 131: Service Menu

    The device automatically restarts. Cleaning the paper path The device features a special cleaning mode to clean the paper path. NOTE If you have access to HP Toolbox, HP recommends cleaning the paper path by using HP Toolbox. ENWW Troubleshooting tools...

  • Page 132

    To clean the paper path 1. Use the ) or the ) button to select Service, and then press EFT ARROW IGHT ARROW ELECT 2. Use the ) or the ) button to select Cleaning Mode, and EFT ARROW IGHT ARROW then press ELECT A page feeds through the printer slowly.

  • Page 133: Appendix A Accessories And Ordering Information

    The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. For the most current ordering information, visit the most appropriate of the following websites: ● North America: http://www.hp.com ● Europe and Middle East: http://www.hp.com ●...

  • Page 134: Supplies

    Supplies Product name Description Part number Life of 2,500 pages at Q6000A Black print cartridge approximately 5% coverage. Cyan print cartridge Life of 2,000 pages at Q6001A approximately 5% coverage. Life of 2,000 pages at Q6002A Yellow print cartridge approximately 5% coverage. Magenta print cartridge Life of 2,000 pages at Q6003A...

  • Page 135: Cable And Interface Accessories

    Cable and interface accessories Product name Description Part number USB cable 2-meter standard USB- C6518A compatible device connector ENWW Cable and interface accessories Downloaded from ManualsPrinter.com Manuals...

  • Page 136: Paper Handling Accessories

    Paper handling accessories Product name Description Part number Optional Tray 3 Optional 250-sheet universal Q6459A input tray. Only one optional 250-sheet tray can be installed. Appendix A Accessories and ordering information ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 137: Paper And Other Print Media

    HP LaserJet paper Premium HP-brand paper for HPJ1424 (legal) use with HP LaserJet printers. HP Premium Choice paper HP bond paper with a weight of HPU1132 (letter) 120.32 g/m (32 lb) HP Premium Choice paper HP bond paper with a weight of CHP410 (A4) 120.32 g/m...

  • Page 138

    Product name Description Part number HP Laser Photo Paper, Glossy High-gloss finish coating on Q6547A (A4) 200 sheets both sides. Use for brochures, catalogs, photographs, and whenever a high-gloss finish is desired. HP Soft Gloss Presentation Satin finish coating on both...

  • Page 139: User-replaceable Parts

    User-replaceable parts Product name Description Part number Separation pad and pick-up Replace when the printer is Q5956-67902 rollers picking up multiple sheets or no sheets. Trying different paper did not resolve the problem. Paper tray A 250-sheet paper tray cassette. Q5956-67901 Dust cover Protects the output of paper Q5956-67903...

  • Page 140: Supplementary Documentation

    Supplementary Documentation A printed copy of this user guide is available in the following languages. User guides Language Part number English Q6455-90901 Arabic Q6455-90902 Catalan Q6455-90903 Chinese (Simplified) Q6455-90918 Chinese (Traditional) Q6455-90921 Czech Q6455-90904 Danish Q6455-90905 Dutch Q6455-90906 Finnish Q6455-90907 French Q6455-90908 German...

  • Page 141: Appendix B Service And Support

    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

  • Page 142

    THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Appendix B Service and support ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 143: Print Cartridge Limited Warranty Statement

    To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP Customer Support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.

  • Page 144: Availability Of Support And Service

    Availability of these programs will vary depending upon your location. HP Care Pack™ Services and Service Agreements HP has various service and support options that meet a wide range of needs. These options are not part of the standard warranty. Support services may vary by location. For most printers HP offers both in-warranty and post-warranty HP Care Pack Services and Service Agreements.

  • Page 145: Repacking The Printer

    7. Include a completed copy of the Service information form. 8. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.

  • Page 146: Service Information Form

    Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting an HP-authorized repair center. Authorized signature:...

  • Page 147: Appendix C Specifications

    (250-sheet), without consumables Supplies specifications Print-cartridge life (based on approximately 5% Black: 2,500 pages coverage) Yellow, cyan, and magenta: 2,000 pages each (HP Color LaserJet 2600n printer) Electrical specifications Item 110-Volt models 220-Volt models Power supply 115-127V (+/-10%) 220-240V (+/-10%)

  • Page 148

    (-4° to 104°F) Temperature Relative humidity 20% to 70% 10% to 80% 95% or less Values are subject to change. See http://www.hp.com/support/clj2600n for current information. Acoustic emissions Sound Power Level Declared per ISO 9296 Printing (8 ppm) = 6.0 Bels (A) [60 dB (A)]...

  • Page 149: Appendix D Regulatory Information

    Regulatory information Introduction This section contains the following regulatory information: ● FCC regulations ● Environmental Product Stewardship program ● Material safety data sheet ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● VCCI statement (Japan) ●...

  • Page 150: Fcc Regulations

    ● Consult your dealer or an experienced radio/television technician. Any changes or modifications to the printer that are not expressly approved by HP could void NOTE the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

  • Page 151: Environmental Product Stewardship Program

    HP Printing Supplies Returns and Recycling Program Information Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge in 86% of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes.

  • Page 152

    80% of the print cartridge by weight consisting primarily of plastic and metals. Plastics and metals are used to make new products such as HP products, plastic trays and spools. The remaining materials are disposed of in an environmentally responsible manner.

  • Page 153: Material Safety Data Sheet

    The hardware maintenance covers a three-year period from the date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase. For more information, contact the HP Customer Care Service and HP Customer Support Group.

  • Page 154: Declaration Of Conformity

    Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 2600n Regulatory Model Number BOISB-0409-00. Including: Q6459A – Optional 250-sheet input tray Product Options: conforms to the following Product Specifications: Safety:...

  • Page 155: Country/region-specific Safety Statements

    Country/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1"...

  • Page 156: Finnish Laser Statement

    Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet 2600n -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN60825-1 (1994) mukaisesti.

  • Page 157

    46 life expectancy 92 specifications 16, 17 part numbers 124 agreements, maintenance 134, 143 recycling 141 Alerts tab, HP Toolbox 85 replacing 93 Apple LaserWriter 8 driver 11 status gauge 20 Apple Macintosh. See Macintosh status page, printing 81...

  • Page 158

    Demo page, printing 80 face up bin. See rear output door Detail halftone option 64 faded print 110 device discovery 25 FCC statements 140 Device Settings, HP Toolbox 86 features different first page 55 color 62 digital cameras, color matching 66 drivers 53 dimensions, media.

  • Page 159

    HP LaserJet photo paper specifications 16, 17 media 48 language HP multipurpose paper 127 information pages 80 HP Printing Supplies Returns and Recycling Program laser safety statements 145 LaserJet paper 127 HP SupportPack 134, 143 LaserWriter 8 driver 11 HP Toolbox...

  • Page 160

    51, 53 Neutral Grays options 65 envelopes 14, 44 non-HP print cartridges 93 first page, different 55 HP LaserJet glossy paper 48 HP LaserJet photo paper 48 on-site service agreements 143 HP, ordering 127 online customer support iii jams 105...

  • Page 161

    129 paused printing 21 phone numbers quality HP fraud hotline 93 HP ImageREt 2400 62 HP Printing Supplies Returns and Recycling print settings 109 Program 142 print, troubleshooting 109, 110 support iii specifications 5 pick-up rollers, ordering 129...

  • Page 162

    136 custom-sized 51, 53 telephone numbers envelopes 14, 44 HP fraud hotline 93 HP LaserJet glossy paper 48 HP Printing Supplies Returns and Recycling labels 16, 46 Program 142 letterhead 50 support iii specifications 17 temperature specifications...

  • Page 163

    52 Web browser requirements 84 troubleshooting websites blank pages 118 customer support iii calibrating printer 96 HP Printing Supplies Returns and Recycling color 114 Program 142 Configuration page, printing 80 Material Safety Data Sheet 143 weight control panel messages 101...

  • Page 164

    Index ENWW Downloaded from ManualsPrinter.com Manuals...

  • Page 165

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  • Page 166

    © 2005 Hewlett-Packard Development Company, L.P. www.hp.com *Q6455-90937* *Q6455-90937* Downloaded from ManualsPrinter.com Manuals Q6455-90937...

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