Setup Troubleshooting; The Product Will Not Turn On - HP C410 series User Manual

Chapter 12
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.

Setup troubleshooting

This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION:
software installation screen.
This section contains the following topics:
•

The product will not turn on

• I connected the USB cable, but I am having problems using the product with my
computer
• After setting up the product, it does not print
• The wrong measurements are showing in menus on the display
• The Minimum System Checks screen appears
• A red X appears on the USB connect prompt
• I received a message that an Unknown Error has occurred
• The registration screen does not appear
• Uninstall and reinstall the software
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
110 Solve a problem
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Uninstall and reinstall the
Do not connect the USB cable to the computer until prompted by the
software.