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Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
Ensure that the program is compatible with the operating system installed on your computer.
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Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
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for information.
Ensure that the program is installed and configured properly.
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Verify that the device drivers do not conflict with the program.
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If necessary, uninstall and then reinstall the program.
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Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through the Start menu
Run the Dell
Diagnostics —
If all tests run successfully, the error condition is related to a software problem.
Memory Problems
NOTE:
Your computer might emit a series of beeps (beep code) during start-up if the monitor cannot display errors or problems. This series of beeps
identifies a problem. See
"Beep
Fill out the
Diagnostics Checklist
as you complete these checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
If you receive an insufficient memory message —
Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
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See the software documentation for minimum memory requirements. If necessary,
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Reseat the memory modules
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Run the
Dell
Diagnostics.
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If you experience other memory problems —
Reseat the memory modules
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Ensure that you are following the
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Run the
Dell
Diagnostics.
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Mouse Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Check the mouse cable —
1. Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
2. Remove mouse extension cables, if used, and connect the mouse directly to the computer.
3. Shut down the computer, reconnect the mouse cable as shown in the Quick Reference Guide for your computer, and then restart the
computer.
Restart the computer —
Codes" for more information.
to ensure that your computer is successfully communicating with the memory.
to ensure that your computer is successfully communicating with the memory.
memory installation
guidelines.
install additional
memory.
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