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Symptom
A dialog box with the message "File
transfer error." is displayed when
you click the Upload button in the
User LUT Manager tab window of
the Display Function window.
A dialog box with the message
"Ethernet connection error." is
displayed when you click the
Connect button in Monitor Browser
of the Copy Categories tab window
or Copy Presets tab window of the
File Management window.
The dialog box with the message
"File transfer error.," "Connection
time out." or "Invalid SDCP packet."
is displayed when you click the
Connect button in Monitor Browser
of the Copy Categories tab window
or the Copy Presets tab window of
the File Management window.
Assumed causes
The monitor or the device for connecting
the monitor is turned off.
The cable connection between the
monitor and PC is not correct.
Any of the four IP addresses used for
the monitor are set to the same as those
used for the devices connected via a
network.
The Windows OS is slow in data
processing or there may be a problem
with the application in use.
You have selected an improper User
LUT file.
The subnet mask of the monitor
selected in Monitor Browser to copy the
data differs from that of the PC.
The monitor from which the data are to
be copied or the device for connecting
that monitor is turned off.
The cable connection between the
monitor from which the data are to be
copied and the PC is not correct.
Any of the four IP addresses used for
the monitor from which the data are to
be copied are set to the same as those
used for the devices connected via a
network.
The Windows OS is slow in data
processing or there may be a problem
with the application in use.
The monitor from which the data are to
be copied or the device for connecting
that monitor is turned off.
The cable connection between the
monitor from which the data are to be
copied and the PC is not correct.
Any of the four IP addresses used for
the monitor from which the source data
are copied is set to the same as those
for the connected devices via a network.
The Windows OS is slow in data
processing or there may be a problem
with the application in use.
Remedy
• Check that the MAIN POWER switch on the
connected monitor is turned on. If not, turn it on.
• Check that the power of the LAN hub is turned on. If
not, turn it on.
Check that the cable is connected correctly. If not,
connect it correctly (page 31).
• Change the IP addresses of the devices that are the
same as those of the monitor connected via the
network.
• Turn off the LAN hub then turn it on after changing
the IP address, since the LAN hub may store the
abnormal status in memory.
• Reboot the PC.
• Close any open applications.
• Reboot the PC.
Use the proper User LUT file (page 59).
Check Subnet Mask of the monitor in the Network
setup window (page 34) via a Web browser and that of
the PC in the Network setting window of the Operating
System of the PC. If they are different, set them to the
same subnet mask. For the setting, consult your
network administrator.
• Check that the MAIN POWER switch on the
connected monitor is turned on. If not, turn it on.
• Check that the power of the LAN hub is turned on. If
not, turn it on.
Check that the cable is connected correctly. If not,
connect it correctly (page 31).
• Change the IP address of the monitor in the
Network setup window of a Web browser (page 34).
• Change the IP addresses of the devices that are the
same as those of the monitor connected via the
network.
• Turn off the LAN hub then turn it on after changing
the IP address, since the LAN hub may store the
abnormal status in memory.
• Reboot the PC.
• Close any open applications.
• Reboot the PC.
• Check that the MAIN POWER switch on the
connected monitor is turned on. If not, turn it on.
• Check that the power of the LAN hub is turned on. If
not, turn it on.
Check that the cable is connected correctly. If not,
connect it correctly (page 31).
• Change the IP address of the monitor in the
Network setup window of a web browser (page 34).
• Change the IP addresses of the devices that are the
same as those of the monitor connected via the
network.
• Turn off the LAN hub then turn it on after changing
the IP address, since the LAN hub may store the
abnormal status in memory.
• Reboot the PC.
• Close any open applications.
• Reboot the PC.
125
Troubleshooting

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