Altigen AltiAgent Manuals

Manuals and User Guides for Altigen AltiAgent. We have 4 Altigen AltiAgent manuals available for free PDF download: Manual

Altigen AltiAgent Manual (85 pages)

for AltiWare ACC Release 5.2 and AltiWare ACM Release 5.2

Brand: Altigen | Category: Software | Size: 0.9 MB

Table of Contents
3
Warranty

7
CHAPTER 1 About Altiagent

9
Hapter

9
- New in Previous Release, 5.1
  9
- New in Release 5.2
  9
- Act!/Goldmine® Support
  10
- Licensing
  10
- Microsoft Outlook and Outlook Express Support
  10
- Installation
  
  13
  - Pre-Installation Checklist
    13
  - Installing Altiagent on a Client System
    13
  - Uninstalling Altiagent
    14
  - Automatic Upgrade
    14
  - Downgrade Procedure
    14
  - Hapter
    17
Hapter

13
- Getting Started
  
  17
  - Logging in
    17
    
    Workgroup Login
    18
  - Logging out or Changing Workgroups
    19
  - Version Mismatch Dialog Box
    19
  - Reconnecting to Altiagent
    19
  - Logging in Remotely
    20
    
    IP Extensions Using IP Talk
    20
    
    Troubleshooting IP Connectivity
    21
  - Exiting and Minimizing Altiagent
    21
  - Using the Windows Tray Phone Icon
    21
  - Resizing the Display
    22
Hapter

25
Using Altiagent as a Workgroup Agent

25
- Dialing
  30
- Dialing Speed Dial Numbers
  32
- Placing Calls on Hold
  33
- Using Call Waiting
  33
- Transferring Calls
  33
- Transferring to Voice Mail
  35
- Conference Calls
  36
  - Station Conferencing
    37
- Meetme Conference
  39
- Recording Calls
  47
  - Recording on Demand
    47
- Using Account Codes
  49
  - Using Voice Mail
    50
  - Listening to Your Voice Mail
    51
  - Attaching a Note
    52
  - Deleting a Message
    52
  - Returning the Call
    52
  - Saving Remotely or Locally
    52
  - Forwarding Voice Mail
    53
  - Working with Voice Mail Groups (Distribution Lists)
    54
- Setting Status to Ready or Not Ready
  54
- Viewing, Sharing, or Pushing Data
  54
  - Viewing Caller Data
    55
  - Sharing or Sending a URL or Page
    56
- Monitoring
  56
  - Choosing Workgroups to Monitor
    57
  - Reading the Monitor List
    58
    
    Calling or Picking up Calls
    59
    
    Viewing the Call History
    59
    
    Viewing Workgroup Statistics
    60
    
    Pick up Calls from Queue
    62
    
    Viewing Queues
    62
    
    Using Activex Control with Third Party Applications
    63
CHAPTER 5 Configuring Your Station Settings

65
- Default Trunk Access
  66
- Voice Mail Play Options
  67
- Iptalk
  67
- Screen Pop, Audio Beep, and Auto Close
  67
- Accessing Databases
  68
- Color Selection
  69
- Miscellaneous
  69
- Advanced Options for Web-Based and Workgroup Calls
  69
- One Number Access (ONA)
  70
  - Before You Set up ONA
    70
  - Setting up One Number Access
    71
  - Call Handling
    73
    
    Do Not Disturb
    74
    
    Forwarding All Calls
    74
  - Message Notification
    76
    
    Voice Mail Groups (Distribution Lists)
    77
    
    Working on Voice Mail Group Lists
    78
  - Station Speed Dialing Setup
    79
  - System Speed Dial Numbers
    81
Index

83

Altigen AltiAgent Manual (77 pages)

for AltiWare Open Edition (OE)/AltiServ Contact Center (ACC) Release 5.0A and AltiContact Manager (ACM) Release 5.0A

Brand: Altigen | Category: Software | Size: 0.94 MB

Table of Contents
3
Warranty

7
Hapter

9
- Overview
  
  9
  - New in Version 5.0A
    9
- Installation
  
  10
  - Client System Requirements
    10
  - Licensing
    11
    
    Pre-Installation Checklist
    11
    
    Auto Upgrade
    12
    
    Downgrade Procedure
    12
    
    Installing Altiagent on a Client System
    12
    
    Uninstalling Altiagent
    12
  - Microsoft Outlook and Outlook Express Support
    13
  - Act!/Goldmine® Support
    13
Hapter

15
- Getting Started
  
  15
  - Logging in
    15
  - Reconnecting to Altiagent
    17
  - Logging in Remotely Using an IP Extension
    17
    
    IP Extensions Using IP Talk
    18
    
    Troubleshooting IP Connectivity
    18
  - Hiding or Exiting Altiagent
    18
    
    Resizing the Display
    19
    
    Using the Windows Tray Phone Icon
    19
    
    Error Messages
    21
Hapter

23
- Using Altiagent as a Workgroup Agent
  
  23
  - Workgroup Login
    23
  - About the Main Window
    24
  - Logging out or Changing Workgroups
    24
  - Call Handling
    27
    
    Dialing
    27
    
    Dialing by Number
    28
    
    Dialing by Name or Extension
    29
    
    Placing Calls on Hold
    30
    
    Transferring Calls
    31
    
    Using Call Waiting
    31
    
    Sending Calls to Voice Mail
    32
    
    Conferencing Calls
    33
  - Recording Calls
    36
    
    Recording on Demand
    37
    
    Using Account Codes
    39
    
    About the Voice Mail Window
    41
    
    Listening to Your Voice Mail
    42
    
    Attaching a Memo
    43
    
    Returning the Call
    43
    
    Forwarding Voice Mail
    44
  - Altiagent Options
    45
    
    Setting Status to Ready or Not Ready
    46
    
    Viewing, Sharing, or Pushing Data
    46
  - Monitoring
    48
    
    Choosing Workgroups to Monitor
    49
    
    Calling or Picking up Calls
    50
    
    Viewing the Call History
    51
    
    Viewing Workgroup Statistics
    52
    
    Viewing Queues
    53
    
    Pick up Calls from Queue
    54
    
    Viewing the Speed Dial List
    54
  - Using Activex Control with Third Party Applications
    55
- CHAPTER 4 Configuring Your Station Settings
  
  57
  - Apply Button and OK Button
    57
  - General Information
    58
  - Default Trunk Access
    58
  - Voice Mail Play Options
    59
  - Screen Pop, Audio Beep, and Auto Close
    59
  - Accessing Databases
    59
  - Color Selection
    60
  - Release IP Trunk Link Tie
    60
  - Before You Set up Ona
    61
  - Call Handling
    65
    
    Forwarding All Calls
    65
    
    Do Not Disturb
    66
  - Message Notification
    67
    
    VM Groups (Distribution Lists)
    69
    
    Accessing Voice Mail Group Lists
    70
    
    Deleting a Group
    72
    
    Station Speed Dialing Setup
    72
    
    Adding or Editing Station Speed Entries
    73
    
    System Speed Dialing
    74
Index

75

Altigen AltiAgent Manual (77 pages)

AltiAgent and AltiSupervisor for AltiWare Open Edition (OE) Release 4.6 and AltiContact Manager (ACM) Release 4.6

Brand: Altigen | Category: Software | Size: 1.38 MB

Table of Contents
3
Warranty

7
Hapter

11
- Overview
  
  11
- Installation
  
  11
Hapter

15
- Getting Started
  
  15
Hapter

25
- Using Alticlient as a Workgroup Agent
  
  25
  - Workgroup Login
    26
  - Logging out or Changing Workgroups
    26
  - About the Main Window
    27
  - Call Handling
    28
    
    Dialing
    28
    
    Dialing by Number
    30
    
    Placing Calls on Hold
    31
    
    Using Call Waiting
    32
    
    Transferring Calls
    32
    
    Conferencing Calls
    34
  - Recording Calls
    36
    
    Recording on Demand
    38
    
    Using Account Codes
    39
  - Altiagent Options
    39
    
    Setting Status to Ready or Not Ready
    40
    
    Viewing, Sharing, or Pushing Data
    40
  - Monitoring
    42
    
    Choosing Workgroups to Monitor
    42
    
    Viewing the Call History
    44
    
    Viewing Workgroup Statistics
    45
    
    Viewing Queues
    46
  - Using Activex Control with Third Party Applications
    47
Hapter

49
- Using Alticlient as a Supervisor
  
  49
  - Logging in
    49
  - Viewing Group Statistics
    51
  - Viewing Agent Statistics
    53
    
    Viewing a History of Agent Activity
    54
  - Viewing Agent Current Status
    55
  - Monitoring-Listening in and Barging in
    57
  - Viewing the Queues
    58
  - Operation Notes
    59
Hapter

61
- Configuring Your Station Settings
  
  61
  - Apply Button and OK Button
    61
  - Default Trunk Access
    62
  - Record Type
    63
  - Voice Mail Play Options
    63
  - Screen Pop, Audio Beep, and Auto Close
    63
  - Accessing Databases
    63
  - Call Handling
    66
  - Message Notification
    70
    
    Adding or Editing Station Speed Entries
    72
    
    System Speed Dialing
    73
Index

75

Altigen AltiAgent Manual (67 pages)

for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0 and AltiContact Manager (ACM) Release 5.0

Brand: Altigen | Category: Software | Size: 0.91 MB

Table of Contents
3
Warranty

7
Hapter

9
- Overview
  
  9
- Installation
  
  9
  - Client System Requirements
    9
  - Session Licensing and License Upgrade Procedures
    10
    
    Altiagent Session License
    10
  - New in Version 5.0
    10
    
    C Hapter
    10
    
    Auto Upgrade
    11
    
    Installing Altiagent on a Client System
    11
    
    Pre-Installation Checklist
    11
    
    Uninstalling Altiagent
    11
    
    Downgrade Procedure
    12
  - Microsoft Outlook and Outlook Express Support
    12
  - Act!/Goldmine® Support
    12
Hapter

13
- Getting Started
  
  13
  - Logging in
    13
  - Logging in Remotely Using an IP Extension
    15
    
    IP Extensions Using Microsoft Netmeeting 3.01
    15
    
    Troubleshooting IP Connectivity
    16
  - Hiding or Exiting Altiagent
    17
    
    Resizing the Display
    17
    
    Using the Windows Tray Phone Icon
    17
    
    Call States
    18
    
    Error Messages
    19
    
    Altiagent Manual
    20
Hapter

21
- Using Altiagent as a Workgroup Agent
  
  21
  - New in Version 5.0
    21
  - Logging out or Changing Workgroups
    22
  - Workgroup Login
    22
  - About the Main Window
    23
  - Call Handling
    25
    
    Dialing
    25
    
    Dialing by Number
    26
    
    Placing Calls on Hold
    28
    
    Transferring Calls
    28
    
    Using Call Waiting
    28
    
    Centrex Transfer
    30
    
    Conferencing Calls
    31
  - Recording Calls
    33
    
    Using Account Codes
    36
  - Altiagent Options
    37
    
    Setting Status to Ready or Not Ready
    37
    
    Viewing, Sharing, or Pushing Data
    38
  - Monitoring
    39
    
    Choosing Workgroups to Monitor
    40
    
    Viewing the Call History
    42
    
    Viewing Workgroup Statistics
    43
    
    Viewing Queues
    44
    
    Pick up Calls from Queue
    45
    
    Viewing the Speed Dial List
    45
  - Using Activex Control with Third Party Applications
    45
- CHAPTER 4 Configuring Your Station Settings
  
  47
  - Apply Button and OK Button
    47
  - Default Trunk Access
    48
  - Voice Mail Play Options
    49
  - Screen Pop, Audio Beep, and Auto Close
    49
  - Accessing Databases
    49
  - Color Selection
    50
  - Release IP Trunk Link Tie
    50
  - Call Handling
    55
  - Message Notification
    57
    
    Accessing Voice Mail Group Lists
    59
    
    Altiagent Manual
    59
    
    VM Groups (Distribution Lists)
    59
    
    Station Speed Dialing Setup
    61
    
    Adding or Editing Station Speed Entries
    62
    
    System Speed Dialing
    63
Index

65

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Altigen AltiAgent Manuals

Altigen AltiAgent Manual (85 pages)

Table of Contents

Warranty

CHAPTER 1 About Altiagent

Hapter

Installation

Hapter

Getting Started

Hapter

Using Altiagent as a Workgroup Agent

CHAPTER 5 Configuring Your Station Settings

Index

Altigen AltiAgent Manual (77 pages)

Table of Contents

Warranty

Hapter

Overview

Installation

Hapter

Getting Started

Hapter

Using Altiagent as a Workgroup Agent

CHAPTER 4 Configuring Your Station Settings

Index

Altigen AltiAgent Manual (77 pages)

Table of Contents

Warranty

Hapter

Overview

Installation

Hapter

Getting Started

Hapter

Using Alticlient as a Workgroup Agent

Hapter

Using Alticlient as a Supervisor

Hapter

Configuring Your Station Settings

Index

Altigen AltiAgent Manual (67 pages)

Table of Contents

Warranty

Hapter

Overview

Installation

Hapter

Getting Started

Hapter

Using Altiagent as a Workgroup Agent

CHAPTER 4 Configuring Your Station Settings

Index

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