Krell Industries KRC-HR Owner's Reference Manual page 17

WARRANTY AND SERVICE
KRELL is not responsible for any damage to units incurred in transit. If any
shipping damages are incurred during transit of your units to the factory, you
must initiate filing of the insurance claim. Likewise, KRELL will file claims for
shipping damages incurred during transit of your units from the factory to you.
The use of any packing material other than original is not recommended.
KRELL may, at its discretion, pack a unit in new material for the return
shipment. Krell will bill you for such if the unit was shipped in non-standard
packing or if the original packing is so damaged as to be unuseful. Should you
need to purchase additional packaging please contact your authorized KRELL
Dealer, Distributor or KRELL for assistance.
IMPORTANT: If you think there are problems with your unit, please contact your
Dealer, Distributor, or the factory immediately. Do not return any unit to KRELL
for repair without first calling to discuss the problem and obtaining a Return
Authorization number
All operational features, functions, and specifications and policies are subject
to change without notification.
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