Page 1: Table Of Contents
Steering wheel adjustment Power windows Mirrors Speed control Moon roof 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 2 Temporary mobility kit Wheel lug nut torque Jump starting Wrecker towing 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 4: Introduction
The more you know and understand about your vehicle, the greater the safety and pleasure you will derive from driving it. For more information on Ford Motor Company and its products visit the following website: • In the United States: www.ford.com •...
Page 5 For a detailed description of what is covered and what is not covered by your vehicle’s New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along with your Owner’s Guide. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 6 In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may...
Page 7 EDR. Ford Motor Company and Ford of Canada do not access event data recorder...
Page 8 If you do not want Ford or its vendors to receive this information, do not activate the service. Ford Motor Company and the vendors it uses to provide you with this information do not store your vehicle travel information.
Page 9 Features or equipment listed as standard may be different on units built for Export. Refer to this Owner’s Guide for all other required information and warnings. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 10 Fuel Pump Reset Windshield Wash/Wipe Windshield Rear Window Defrost/Demist Defrost/Demist 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 11 Jack Air Filter Low Tire Pressure Check Fuel Cap Warning 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 12: Instrument Cluster
Drive in a moderate fashion (avoid heavy acceleration and deceleration) and have your vehicle serviced immediately by your authorized dealer. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 13 Normal braking is still functional unless the brake warning light also is illuminated. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 14 If the light remains on, have the system serviced immediately, refer to the Driving chapter for more information. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 15 Door ajar: Illuminates when the ignition is in the on position and any door is not completely closed. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 16: Gauges
Message center activation chime: Sounds when some warning messages appear in the message center display for the first time. GAUGES 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 17 Refer to Filling the tank in the Maintenance and Specifications chapter for more information. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 18: Message Center
MILES (km) TO E This displays an estimate of approximately how far you can drive with the fuel remaining in your tank under normal driving conditions. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 19 Your vehicle must be moving to calculate instantaneous fuel economy. When your vehicle is not moving, this function shows ↓, one or no bars illuminated. Instantaneous fuel economy cannot be reset. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 20 9. MYKEY DISTANCE (if MyKey™ is programmed) 10. MYKEY(S) PROGRAMMED 11. ADMIN KEYS PROGRAMMED 12. ADVANCTRAC 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 21 This feature allows users to open/close the rear liftgate at the touch of a button. Press RESET to turn it off or on. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 22 The message center will display the last selected feature if there are no more warning messages. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 23 After the objects are moved away from the seat, if the warning stays on or continues to come on, contact your authorized dealer as soon as possible. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 24 For more information on integrated key, refer to the Locks and Security chapter in this manual. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 25 SPACE FOUND PULL FORWARD (if equipped) — May display when using the active park assist system. See Active park assist in the Driving chapter for more information. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 26 SPEED LIMITED TO 80 MPH — Displayed when starting the vehicle and MyKey is in use and the MyKey speed limit is on. Refer to MyKey in the Locks and Security chapter for more information. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 27 SERVICE TIRE MOBILITY KIT (if equipped) — Displayed when the tire mobility kit requires service. See your authorized dealer for more information. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 28: Entertainment Systems
AM/FM CD/MP3 satellite compatible sound system WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 29 SCAN: Press for a brief sampling of all strong radio stations. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 30 SCAN for a brief sampling of all stations playing that category of music. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 31 To auto eject all loaded discs– Press and hold . The system will eject all discs and prompt you when to remove them. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 32 Otherwise, random play will begin when the current track is finished playing. The system will only shuffle the disc currently playing. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 33 SAT1, SAT2 and SAT3. To save satellite channels in your memory presets, tune to the desired channel then press and hold a memory preset number (0–9) until sound returns. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 34 Press OK while SONG ALERT is in the display and the system will take you to the channel playing the desired song. You can save up to 20 song titles. If you attempt to save more than 20 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 35 UNLOCKED will be displayed. Note: you must be tuned to the specific channel you want to lock/unlock when using this feature. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 36 SEEK to choose between STEREO SURROUND mode and STEREO mode. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 37: Auxiliary Input Jack (Line In)
Auxiliary input jack (Line in) WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 38: Auxiliary Input Jack
7. Adjust the sound on your portable music player until it reaches the level of the FM station or CD by switching back and forth between the AUX and FM or CD controls. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 39: Usb Port
USB port (if equipped) WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 40 • Inspect discs before playing. • Clean only with an approved CD cleaner. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 41 CD units are designed to play commercially pressed 4.75 in (12 cm) audio compact discs only. Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Do not use any irregular shaped CDs or discs with a scratch protection film attached.
Page 42 F001 (folder) T001 (track) to F253 T255. • Creating discs with only one level of folders will help with navigation through the disc files. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 43: Satellite Radio Information
• Antenna obstructions: For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other material as far away from the antenna as possible. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 44 Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
Page 45 The system is working properly. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 46 1–888–539–7474 to SIRIUS Satellite re-activate or resolve Radio. subscription issues. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 47: Family Entertainment System
FAMILY ENTERTAINMENT DVD SYSTEM (IF EQUIPPED) WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 48 The DVD system can be used to connect and play auxiliary electronic devices (game systems, personal camcorders, video cassette recorders, etc) and to connect to and access certain files through your USB port. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 49 If your auxiliary source does not have a video signal, or if the DVD system does not detect a video signal from the auxiliary source, the screen will remain black. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 50 Press and hold to activate fast reverse within a disc. Press (Play) to resume normal playback speed and volume. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 51 Note: Ensure that you do not pull the LCD screen too far forward as it can cause damage. 10. CD/DVD slot: Insert the disc, label side facing the rear passengers. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 52 (On/off): Press to turn each monitor/headrest system on or off. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 53 CD/MP3 track or DVD chapter to be played. 14. C (Cancel): Press to cancel/clear the numeric input (i.e. chapter number). 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 54 22. ENTER: Press to select the highlighted menu option. 23. ILLUMINATION: Press to illuminate the remote control and backlight all of the buttons for night use. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 55 (Batteries are included.) Additional infrared wireless headphones may be purchased for use with the system. Also, wired headphones may be purchased and plugged in 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 56 A/B selection switch on the ear piece. • Adjust the volume control to the desired listening level. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 57 When the DVD system is on and in single play, the same source will play through all vehicle speakers. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 58 Note: Channel B headphones can only listen to either the DVD media, Monitor A or the DVD system auxiliary inputs. Channel A headphones have access to all available media sources. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 59 Note: On any of the following screens, press to access the previous/next menu level. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 60 To access: 1. Press SETUP on the remote to access the menu options. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 61 6. When the desired language is highlighted, press ENTER on the remote to confirm the selection. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 62 3. Press to select and enter the Video setup menu. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 63 Play mode, rear seat passengers can use the infrared wireless, or wired (not included) headphones to listen to a different playing media than the front seat passengers. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 64 An independent license for such use is required. For details, please visit http:// www.mp3licensing.com. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 65 Safety information WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 66 Federal Communication Commission (FCC) Compliance Changes or modifications not approved by Ford Lincoln-Mercury could void user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 67: Navigation System
For more information, please refer to the SYNC supplement or to the SYNC section in the Navigation System supplement (if equipped). 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 68: Climate Controls
• : Distributes air through the floor vents and rear seat floor vents. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 69 + Rear fan speed control: Press to increase the fan speed for the rear climate area. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 70 3. Adjust the temperature to the warmest setting. 4. Set the fan speed to the highest setting. 5. Direct the outer instrument panel vents toward the side windows. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 71: Dual Electronic Automatic Temperature Control
: Distributes air through the windshield defroster vents, de-mister vents, floor vents and rear seat floor vents. The system will automatically provide outside air to reduce window fogging. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 72 9. PASS TEMP: Press to activate separate passenger temperature control and turn the dial to increase/decrease the airflow temperature for the passenger side of the vehicle. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 73 + Rear fan speed control: Press to increase the fan speed for the rear climate area. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 74: Navigation System Based Climate Control
4. Passenger temperature: Press to activate separate passenger temperature control and increase/decrease the air temperature on the passenger side of the vehicle. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 75 The system will automatically provide outside air to reduce window fogging. Press this button again to return to the previous air flow selection. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 76 Fan Speed– Press to decrease/increase the fan speed. Dual– Press to activate/deactivate separate driver and passenger temperature controls. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 77 • Remove any snow, ice or leaves from the air intake area at the base of the windshield. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 78 3. Adjust the temperature control to maintain comfort. 4. Set the fan to the highest speed. 5. Direct the outer instrument panel vents toward the side windows. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 79 Rear driver side heated seat control (if equipped): Press to heat the seat. Refer to Rear seats in the Seating and Safety Restraints chapter for more information. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 80: Rear Window Defroster
For replacement intervals regarding the cabin air filter, see the scheduled maintenance information. For more information regarding your filter, see your authorized dealer. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 81: Lights
1. Start with the ignition off and the headlamp control in the autolamp position. 2. Turn the headlamp control to off. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 82 Push the lever toward the instrument panel to activate. Pull the lever towards you to deactivate. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 83 The instrument panel/switch lighting remains lit. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 84 (50.8 mm) below the horizontal reference line. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 85: Turn Signal Control
Press the controls on either side of each map lamp to turn on the lamps. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 86: Bulb Replacement
The thin mist eventually clears and exits through the vents during normal operation. Clearing time may take as long as 48 hours under dry weather conditions. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 87 Backup lamp License plate lamp C5WL *High-mount brake lamp Fog lamp 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 88 These lamps operate at a high voltage. When the bulb is burned out, the bulb and starter capsule assembly must be replaced by your authorized dealer. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 89 4. Pull the bulb straight from the socket. Install new bulb(s) in reverse order. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 90 4. Rotate the bulb counterclockwise to remove from the fog lamp. Install the new bulb in reverse order. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 91: Driver Controls
When the windshield wipers are turned on during daylight, and the headlamp control is in the autolamp position, the exterior lamps will turn on after a brief delay and will remain on until the wipers are turned off. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 92: Steering Wheel Adjustment
WARNING: Never adjust the steering wheel when the vehicle is moving. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 93 The door will open to the full open position. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 94 A correct zone setting will eliminate this error. Refer to Compass zone adjustment. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 95 (heater/air conditioning, wipers, etc.) and make sure all vehicle doors are shut. 1. Start the vehicle. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 96 5. Basic storage WARNING: Use only soft cups in the cupholder. Hard objects can injure you in a collision. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 97 The refrigerator/freezer will operate when the vehicle is on or the ignition is in the accessory mode. Ford recommends only using the refrigerator/freezer when the vehicle’s engine is running. If there is a need to use the refrigerator/freezer when the engine is off, turn the ignition to the accessory mode and limit the time the refrigerator is running to avoid draining the vehicle’s battery.
Page 98 Auxiliary power points can be found in the following locations: • Near the floor in the front console bin on the passenger’s side • In the center console utility compartment 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 99 The 110V AC power point is located on the back of the center console. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 100: Power Windows
WARNING: Do not leave children unattended in the vehicle and do not let children play with the power windows. They may seriously injure themselves. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 101 If the switch is released before the window is fully closed, the window will stop. For example, this can be used to overcome the resistance of ice on the window or seals. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 102 Do not clean the housing or glass of any mirror with harsh abrasives, fuel or other petroleum-based cleaning products. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 103: Mirrors
These actions could cause damage to the glass and mirrors. Do not clean the housing or glass of any mirror with harsh abrasives, fuel or other petroleum-based cleaning products. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 104: Speed Control
WARNING: Do not use the speed control in heavy traffic or on roads that are winding, slippery or unpaved. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 105 Resuming a set speed Press and release RESUME. This will automatically return the vehicle to the previously set speed. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 106 MEDIA: Press repeatedly to scroll through available audio modes. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 107 Press and hold to exit phone mode or end a call. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 108: Moon Roof
For example: Bounce-back can be used to overcome the resistance of ice on the roof or seals. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 109 It is also suggested that upon the sale of the vehicle, the programmed Homelink buttons be erased for security purposes, refer to Programming in this section. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 110 5. Firmly press and release the “learn” or “smart” button. (The name and color of the button may vary by manufacturer.) Note: There are 30 seconds in which to initiate Step 6. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 111 In the event that there are still programming difficulties, contact HomeLink at www.homelink.com or 1–800–355–3515. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 112 For questions or comments, contact HomeLink at www.homelink.com or 1–800–355–3515. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 113 • Do not leave the liftgate open while driving. Doing so could cause serious damage to the liftgate and its components as well as allowing carbon monoxide to enter the vehicle. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 114 Do not attempt to manually force the liftgate to travel faster than the power system will permit. This will activate the obstacle detection feature. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 115 Refer to Remote entry system in the Locks and Security chapter. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 116 Manual liftgate in this chapter. Note: In case of operation in extreme cold -40°F (-40°C), or on extreme inclines, manual operation of the liftgate is suggested. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 117 The power liftgate is still operational through the use of the remote entry transmitter and instrument panel button when the power liftgate is turned off in the message center. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 118 Your vehicle may be equipped with factory-installed crossbars. Ford Genuine Accessory crossbars, designed specifically for your vehicle, are also recommended for use with your roof rack system.
Page 119: Locks And Security
It is recommended that you keep the label in a safe place for future reference. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 120 MyKey™ user will not be able to deactivate the system. Note: It may be beneficial to deactivate the AdvanceTrac system if the vehicle is stuck in snow, mud, or sand. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 121 6. Repeat Steps 4 and 5 until you are done changing the optional settings. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 122 MyKey™ is not compatible with non-Ford approved aftermarket remote start systems. If you choose to install a remote start system please see your authorized dealer for a Ford approved remote start system. When using a Ford-approved remote start system, the default settings will recognize the remote start system as an additional admin key with its associated privileges.
Page 123 MyKey™. Refer to Using MyKey™ with remote start systems section. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 124 • MyKey™ system has been recently cleared. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 125: Locks
• any door is opened then closed while the ignition is on and the vehicle speed is 9 mph (15 km/h) or lower, and • the vehicle then attains a speed greater than 12 mph (20 km/h). 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 126 12 mph (20 km/h); • the vehicle has then come to a stop and the ignition is turned off or to accessory; and 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 127 7. Turn the ignition off. The horn will chirp once to confirm the procedure is complete. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 128 Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 129 • nearby radio towers, • structures around the vehicle, or • other vehicles parked next to your vehicle. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 130 Note: The doors will lock again, the horn will chirp and the turn lamps will illuminate if all the doors and liftgate are closed. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 131 Memory feature (seat, mirrors and adjustable pedals) The integrated keyhead transmitter (IKT) allows you to recall the memory seat/power mirrors/adjustable pedals feature. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 132 Replacing the battery The integrated keyhead transmitter uses one coin type three-volt lithium battery CR2032 or equivalent. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 133 Programming spare keys in the SecuriLock passive anti-theft system section of this chapter. Note: At least two IKTs are required to perform this procedure yourself. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 134 10 minutes after the ignition has been turned to the off position. • The battery saver will shut off the headlamps 10 minutes after the ignition has been turned to the off position. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 135 Note: The factory-set code cannot be associated with a memory setting. 5. The doors will lock then unlock to confirm that your personal entry code has been programmed to the module. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 136 To lock all doors, press and hold the 7 • 8 and the 9 • 0 at the same time (with the driver’s door closed) for one second. You do not need to enter the keypad code first. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 137: Anti-Theft System
Note: The SecuriLock passive anti-theft system is not compatible with non-Ford aftermarket remote start systems. Use of these systems may result in vehicle starting problems and a loss of security protection.
Page 138 Note: Your vehicle comes equipped with two integrated keyhead transmitters (IKTs). The IKT functions as both a programmed ignition key that operates all the locks and starts the vehicle, as well as a remote 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 139 10 seconds. 3. Turn the ignition to the 1 (off) position and remove the first coded key from the ignition. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 140 If there is any potential perimeter anti-theft problem with your vehicle, ensure ALL integrated keyhead transmitters are brought to an authorized dealer to aid in troubleshooting. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 141 The turn signal lamps will flash once when all doors, the hood and the liftgate are closed indicating the vehicle is locked and entering the 20 second countdown. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 142 ALARM START VEHICLE. When this occurs, you will have 12 seconds to disarm the alarm using any of the actions above, otherwise the alarm will trigger. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 143: Seating And Safety Restraints
(3), • and a guide sleeve unlock/remove button (4). 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 144 WARNING: The adjustable head restraint is a safety device. Whenever possible it should be installed and properly adjusted when the seat is occupied. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 145 For occupants of extremely tall stature, adjust the head restraint to its full up position. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 146 Lift handle to move seat forward or backward. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 147 WARNING: Always drive and ride with your seatback upright and the lap belt snug and low across the hips. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 148 Move the rear of the control up or down to raise or lower the seat cushion. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 149 Press the rearward side of the control to adjust softness. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 150 • To program position two, repeat the previous procedure using control button 2. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 151 An unlatched seat may become dangerous in the event of a sudden stop or collision. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 152 Press the release button to lower head restraint. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 153 Properly adjust the head restraint so that it is located directly or as close as possible behind your head. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 154 For second row bench seats, make sure the center safety belt is unbuckled before folding the seatback. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 155 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 156 An unlatched seat may become dangerous in the event of a sudden stop or collision. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 157 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 158 An unlatched seat may become dangerous in the event of a sudden stop or collision. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 159 • Place heavy objects on the seat • Operate the seat heater if water or any other liquid is spilled on the seat. Allow the seat to dry thoroughly. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 160 3. From the rear of the vehicle, fold seatback by pulling and holding the number 1 strap while pushing the seatback forward. Release strap once seatback starts rotating forward. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 161 Note: Ensure the area under the load floor is free of objects before unstowing it. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 162 Third-row seat tailgate mode 1. Remove all objects from the seat and stowage tub. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 163 TAILGATE position with just one touch of a button. The third row seat also includes obstacle detection that allows the seat to stop and reverse direction if it hits an obstacle so that the obstacle can be removed. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 164 Failure to remove all objects from the top of the load floor prior to unstowing it may cause damage to the seat. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 165 WARNING: To minimize the risk of neck injury in the event of a crash, passenger occupants should not sit in the vehicle until the head restraint is placed in its proper position. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 166: Safety Restraints
The pretensioners are designed to activate in frontal and near-frontal collisions, and in side collisions and rollovers. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 167 WARNING: When possible, all children 12 years old and under should be properly restrained in a rear seating position. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 168 Warning lights and chimes section in the Instrument Cluster chapter. Routine maintenance of the Personal Safety System is not required. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 169 Be sure everyone in your vehicle is in a seat and using a safety belt properly. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 170 Make sure the tongue is securely fastened in the buckle. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 171 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 172 • Allow the belt to retract. As the belt retracts, you will hear a clicking sound. This indicates the safety belt is now in the automatic locking mode. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 173 Safety Canopy System and safety belt pretensioners. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 174 Safety belt warning light and indicator chime The safety belt warning light illuminates in the instrument cluster and a chime sounds to remind the occupants to fasten their safety belts. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 175 Belt-Minder feature. Note: If you are using MyKey™, the Belt-Minder warning will not expire. Refer to MyKey™ in the Locks and Security chapter. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 176 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 177 TWO or MORE people. Children and younger brothers/sisters imitate behavior they see. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 178 • The gearshift is in P (Park) • The ignition is off • The driver and front passenger safety belts are unbuckled 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 179 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 180: Airbags
Airbags DO NOT inflate slowly; there is a risk of injury from a deploying airbag. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 181 WARNING: Do not attempt to service, repair, or modify the airbag supplemental restraint systems or its fuses. See your authorized dealer. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 182 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 183 • one or more impact and safing sensors. • driver and front passenger safety belt pretensioner • a readiness light and tone. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 184 Note: When the passenger airbag off light is illuminated, the passenger (seat mounted) side airbag may be disabled to avoid the risk of airbag deployment injuries. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 185 • If the indicator lamp remains lit even after this, the person should be advised to ride in the rear seat. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 186 Even though the passenger airbag is disabled, the pass airbag off lamp may or may not be illuminated according to the table below. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 187 Status. Failure to follow these instructions may interfere with the front passenger seat sensing system. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 188 If it is necessary to modify an advanced front airbag system to accommodate a person with disabilities, contact the Ford Customer Relationship Center at the phone number shown in the Customer Assistance chapter of this Owner’s Guide.
Page 189 Contact your authorized dealer as soon as possible. WARNING: All occupants of the vehicle should always wear their safety belts even when an airbag SRS is provided. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 190 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 191 Safety Canopy System, its fuses, the A, B, C or D pillar trim, or the headliner on a vehicle containing a Safety Canopy . See your authorized dealer. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 192 • Two crash sensors located at the C pillar behind the rear doors (one on each side of the vehicle). • Rollover sensor in the restraints control module (RCM). 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 193 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 194: Child Restraints
See the following sections for directions on how to properly use safety restraints for children. Also see Airbag supplemental restraint system (SRS) in this chapter for special instructions about using airbags. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 195 Recommendations for Safety Restraints are based on probable child height, age and weight thresholds from NHTSA and other safety organizations or are the minimum requirements of law. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and consult your pediatrician to make sure your child seat is appropriate for your child, and is compatible with and properly installed in the vehicle.
Page 196 Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in a front seating position. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 197 A safety seat that is improperly installed or utilized, is inappropriate for your child’s height, age, or weight or does not properly fit the child may increase the risk of serious injury or death. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 198 Highway Traffic Safety Administration (NHTSA) provides education and training to ensure that all children ages 0 to 16 are properly restrained in the correct restraint system. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and your pediatrician to make sure your seat is appropriate for your child and properly installed in the vehicle.
Page 199 If all children cannot be seated and restrained properly in a rear seating position, properly restrain the largest child in the front seat. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 200 1. Position the child safety seat in a seat with a combination lap and shoulder belt. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 201 Make sure the tongue is latched securely by pulling on it. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 202 9. Attach the tether strap (if the child seat is equipped). Refer to Attaching child safety seats with tether straps later in this chapter. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 203 1 inch (2.5 cm) of movement for proper installation. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) to make certain the child restraint is properly installed. In Canada, check with your local St. John Ambulance office for referral to a CPST.
Page 204 In a crash, one anchor may not be strong enough to hold two child safety seat attachments and may break, causing serious injury or death. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 205 Attach the tether strap afterward, if included with the child seat. Refer to Recommendations for attaching child safety restraints for children in this chapter. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 206 Keep the tether strap just snug without lifting the front of the child seat. Keeping the child seat just touching the vehicle seat gives the best protection in a severe crash. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 207 2. Locate the correct anchor for the selected rear seating position. • 2nd row bucket (40/40) 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 208 If the safety seat is not anchored properly, the risk of a child being injured in a collision greatly increases. If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, Ford also recommends its use. 2011 Flex (471)
Page 209 To improve the fit of both the lap and shoulder belt on children who have outgrown child safety seats, Ford Motor Company recommends use of a belt-positioning booster. Booster seats position a child so that vehicle lap/shoulder safety belts fit better.
Page 210 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 211 The drawings below also show how the lap belt should be low and snug across the child’s hips. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 212 Refer to the child restraint manufacturer’s instructions for additional inspection and maintenance information specific to the child restraint. Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a collision be replaced.
Page 213 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 214: Tires, Wheels And Loading
Study your owner’s guide for specific information about equipment features, instructions for safe driving and additional precautions to reduce the risk of an accident or serious injury. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 215 Although a AWD vehicle may accelerate better than two-wheel drive vehicle in low traction situations, it won’t stop any faster than two-wheel drive vehicles. Always drive at a safe speed. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 216: Tire Information
“LT” type tires, tires with nominal rim diameters of 10 to 12 inches or limited production tires as defined in Title 49 Code of Federal Regulations Part 575.104(c)(2). 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 217 Tires, Wheels and Loading U.S. Department of Transportation-Tire quality grades: The U.S. Department of Transportation requires Ford Motor Company to give you the following information about tire grades exactly as the government has written it. Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course.
Page 218 • Rim: The metal support (wheel) for a tire or a tire and tube assembly upon which the tire beads are seated. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 219: Tire Inflation
Ford Motor Company. You are strongly urged to buy a reliable tire pressure gauge, as automatic service station gauges may be inaccurate. Ford recommends the use of a digital or dial-type tire pressure gauge rather than a stick-type tire pressure gauge.
Page 220 7. Check the sidewalls to make sure there are no gouges, cuts or bulges. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 221 Tires can be damaged during off-road use, so inspection after off-road use is also recommended. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 222 Tire replacement requirements Your vehicle is equipped with tires designed to provide a safe ride and handling capability. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 223 (such as P-metric versus LT-metric or all-season versus all-terrain) as those originally provided by Ford. The recommended tire and wheel size may be found on either the Safety Compliance Certification Label or the Tire Label which is located on the B-Pillar or edge of the driver’s door.
Page 224 The tire pressure sensors mounted in the wheels (originally installed on your vehicle) are not designed to be used in aftermarket wheels. The use of wheels or tires not recommended by Ford Motor Company may affect the operation of your tire pressure monitoring system.
Page 225 • All-wheel drive (AWD) vehicles (front tires at top of diagram) Sometimes irregular tire wear can be corrected by rotating the tires. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 226 3. 65: Indicates the aspect ratio which gives the tire’s ratio of height to width. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 227 (240 km/h), tire manufacturers sometimes use the letters ZR. For those with a maximum speed capability over 186 mph (299 km/h), tire manufacturers always use the letters ZR. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 228 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 229 4. Maximum Load Single lb (kg) at psi (kPa) cold: Indicates the maximum load and tire pressure when the tire is used as a single; defined as two tires (total) on the rear axle. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 230 B-Pillar or the edge of the driver’s door. Refer to the payload description and graphic in the Vehicle loading – with and without a trailer section. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 231: Tire Pressure Monitoring System (Tpms)
TPMS to continue to function properly. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 232 The tire pressure should be checked periodically (at least monthly) using an accurate tire gauge, refer to Inflating your tires in this chapter. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 233 For additional information, refer to Changing tires with a TPMS in this section. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 234 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 235 Inflate all the tires to the recommended inflation pressure. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 236 SNOW TIRES AND CABLES/CHAINS WARNING: Snow tires must be the same size, load index, speed rating as those originally provided by Ford. Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.
Page 237: Vehicle Loading
Vehicle Curb Weight – is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 238 Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 239 GAW (Gross Axle Weight) – is the total weight placed on each axle (front and rear) – including vehicle curb weight and all payload. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 240 The GVWR is shown on the Safety Compliance Certification Label located on the B-Pillar or the edge of the driver’s door. The GVW must never exceed the GVWR. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 241 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 242 GAWR limitations. WARNING: Exceeding any vehicle weight rating limitation could result in serious damage to the vehicle and/or personal injury. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 243 220 lb. (99 kg), the calculation would be: 1,400 - (2 x 220) - (12 x 100) = 1,400 - 440 - 1,200 = - 240 lb. No, you do not have enough cargo capacity to carry that much weight. In metric units, the 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 244: Trailer Towing
WARNING: Do not exceed the GVWR or the GAWR specified on the certification label. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 245 1. Park the vehicle (without the trailer) on a level surface. 2. Measure the height of the top of the front wheel opening on the fender, this is H1. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 246 The braking system of the tow vehicle is rated for operation at the GVWR not GCWR. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 247 When towing a trailer: • Turn off the speed control. The speed control may shut off automatically when you are towing on long, steep grades. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 248: Recreational Towing
Wrecker towing in the Roadside Emergencies chapter. These guidelines are designed to prevent damage to your vehicle after it is hooked-up to the RV or tow dolly. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 249 • Do not exceed 65 mph (105 km/h) • Start the engine and allow it to run for five minutes at the beginning of each day and at each fuel stop. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 250: Driving
WARNING: Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk of fire or other damage. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 251 2. Make sure vehicle accessories are off. • Make sure the parking brake is set. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 252 • the front wheels are turned • a front wheel is against the curb 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 253 0°F (-18°C). WARNING: Failure to follow engine block heater instructions could result in property damage or physical injury. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 254 • Finally, have the engine block heater system checked during your fall tune-up to be sure it’s in good working order. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 255: Brakes
The ABS will be activated immediately, allowing you to retain steering control during hard braking and on slippery surfaces. However, the ABS does not decrease stopping distance. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 256 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 257 Note: If the vehicle is driven with the parking brake applied, a chime will sound. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 258: Advancetrac
If your AdvanceTrac with RSC system activates, SLOW DOWN. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 259 • The brake pedal may feel stiffer than usual. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 260 • Changing lanes on a snow-rutted road • Entering a snow-free road from a snow-covered side street, or vice versa 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 261 In R (Reverse), ABS and the engine traction control and brake traction control features will continue to function; however, ESC and RSC are disabled. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 262 Refer to Trailer towing in the Tires, Wheels and Loading chapter for more information on towing a trailer with your vehicle. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 263 WARNING: Turning off trailer sway control increases the risk of loss of vehicle control, serious injury, or death. Ford does not recommend disabling this feature except in situations where speed reduction may be detrimental (e.g., hill climbing), the driver has significant trailer towing experience, and can control trailer sway and maintain safe operation.
Page 264 • Do not fill the power steering pump reservoir above the MAX mark on the reservoir, as this may result in leaks from the reservoir. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 265 (2) up from rear attachments on the storage compartment and disconnect it from the console. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 266: Transmission Operation
Over time, the adaptive learning process will fully update transmission operation. Additionally, whenever the battery is disconnected or a new battery installed, the strategy must be relearned. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 267 D (Drive) with Overdrive The normal driving position for the best fuel economy. Transmission operates in gears one through six. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 268 • The transmission will operate in gears one through six. L (Low) • Provides maximum engine braking. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 269 With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse). 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 270 This is called SelectShift Automatic™ Transmission (SST) mode. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 271 M (Manual), pull the paddle shifters rearward. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 272: Reverse Sensing System
WARNING: To help avoid personal injury, always use caution when in R (Reverse) and when using the RSS. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 273 Instrument Cluster chapter for more information. Note: If the system cannot be turned off, refer to MyKey™ in the Locks and Security chapter for more information. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 274: Rear-View Camera System
The area displayed on the screen may vary according to the vehicle orientation and/or road condition. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 275 WARNING: The camera system is a reverse aid supplement device that still requires the driver to use it in conjunction with the rearview mirror and the side mirrors for maximum coverage. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 276 The driver is responsible for avoiding hazards and maintaining a safe distance and speed, even when the APA is in use. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 277 When you stop the vehicle in position to begin parking, the message center displays REMOVE HANDS PUT IN REVERSE. The driver should always come to a complete stop before changing gears. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 278 BACK UP SLOWLY USE CAUTION followed by a chime. The system may offer subsequent backward and forward maneuvers before proceeding to the finish phase. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 279 • the front bumper or side sensors are damaged (i.e. in a collision) or obstructed by a foreign object (i.e. front bumper cover). • a mini-spare tire is used. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 280 • The vehicle had a repair or alteration that is not authorized by the manufacturer. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 281: All Wheel Drive
Major dissimilar tire sizes between the front and rear axles could cause the AWD system to stop functioning and default to front-wheel drive or damage the AWD system. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 282 You may lose control if you do not slow down or if you turn the steering wheel too sharply or abruptly. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 283 Use all available road surface to return the vehicle to a safe direction of travel. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 284 Be cautious of sudden changes in vehicle speed or direction when you are driving in mud. Even AWD vehicles can lose traction in slick mud. As 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 285 Ford Motor Company joins the U.S. Forest Service and the Bureau of Land Management in encouraging you to help preserve our national forest and other public and private lands by “treading lightly.”...
Page 286 If the rear end of the vehicle slides while cornering, steer in the direction of the slide until you regain control of the vehicle. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 287 Any modifications to a vehicle that raise the center of gravity can make it more likely the vehicle will rollover as a result of a loss of control. Ford Motor Company recommends that caution be used with any vehicle equipped with a high load or device (such as ladder or luggage racks).
Page 288: Roadside Emergencies
Roadside Emergencies ROADSIDE ASSISTANCE Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: •...
Page 289: Hazard Flasher Control
Assistance, call 1-800-241-3673. Canadian customers who require roadside assistance, call 1-800-665-2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km). To obtain reimbursement information, U.S.
Page 290: Fuses And Relays
WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision. FUSES AND RELAYS...
Page 291 Passenger compartment fuse panel The fuse panel is located under the instrument panel to the left of the steering wheel. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 292 Data link connector, Memory seat Fog lamps, Fog lamp indicator Park lamps 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 293 Rear window defroster relay, Rear wiper Not used (spare) Wiper relay, climate control relay 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 294 If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 295 Starter relay 30A* Powertrain control module (PCM) relay 20A* ABS valve 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 296 TT backup lamps Diode Fuel diode Diode One touch integrated start diode 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 297: Changing Tires
If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 298 Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired.
Page 299 • Wet weather driving capability • All-Wheel driving capability (if applicable) • Load leveling adjustment (if applicable) 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 300 If the 3rd row seat is stowed in the floor, you will need to unstow it to access the spare tire and jack. Refer to Unstowing the third row seat in the Seating and Safety Restraints chapter for this procedure. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 301 Note: Passengers should not remain in the vehicle when the vehicle is being jacked. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 302 6. Lower the wheel by turning the jack handle counterclockwise. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 303 Velcro strips. 3. Place the jack kit on the angled bracket in the spare tire tub, using the locating tabs to position the jack correctly. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 304 If you are stowing the temporary spare tire, place the tire over the jack and secure it with the large wing nut. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 305: Temporary Mobility Kit
Note: The temporary mobility kit sealant compound in the canister is to be used for one tire only. See your authorized dealer for additional replacement sealant canisters. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 306 • Do not drive the vehicle above 50 mph (80 km/h). • Do not drive further than 120 miles (200 km). Drive only to the closest Ford Motor Company authorized dealer or tire repair shop to have your tire inspected.
Page 307 Always store the kit in its original location. • After sealant use, the TPMS sensor and valve stem on the wheel must be replaced by an authorized Ford dealer. • When inflating a tire or other objects, use the black air hose only. Do not use the transparent hose which is designed for sealant application only.
Page 308 3. Remove the tube cap and fasten the metal connector of the tube to the tire valve, turning clockwise. Make sure the connection is tightly fastened. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 309 The pressure will drop after about 30 seconds of operation. The 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 310 20 psi (1.4 bar), continue to the next step. 3. Turn the dial clockwise to the air position. Turn on the kit by pressing the on/off button. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 311 After using the temporary mobility kit to seal your tire, you will need to replace the sealant canister and clear tube (hose). Sealing compound and spare parts can be obtained and replaced at an authorized Ford Motor Company dealership or tire dealer. Empty sealant bottles may be disposed of at home;...
Page 312 Installation of the sealant canister to the temporary mobility kit 1. Align the sealant canister with the temporary mobility kit housing. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 313 3. Wrap the clear tube around the compressor housing. Note: If you experience any difficulties with the removal or installation of the sealant canister, consult your Ford Motor Company authorized dealer for assistance. Be sure to check the sealant compound’s “use by” date regularly.
Page 314: Wheel Lug Nut Torque
1/2-20 UNF * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel.
Page 315: Jump Starting
4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 316 Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 317 After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 318: Wrecker Towing
It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. On FWD vehicles, if your vehicle is to be towed from the front, ensure proper wheel lift equipment is used to raise the front wheels off the ground.
Page 319 If the vehicle is towed by other means or incorrectly, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.
Page 320: Customer Assistance
A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.
Page 321 • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.
Page 322 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 323 THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program.
Page 324 (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
Page 325 The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel.
Page 326 If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing expcac@ford.com. If you are in another foreign country, contact the nearest authorized dealer.
Page 327: Reporting Safety Defects (U.s. Only)
However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153);...
Page 328: Cleaning
• Never use abrasive materials such as steel wool or plastic pads as they can scratch the chrome surface. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 329 • To remove tar and grease, use Motorcraft Bug and Tar Remover (ZC-42), available from your authorized dealer. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 330 • Cover the highlighted areas to prevent water damage when cleaning the engine. 3.5L V6 engine 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 331 • The windshield, rear windows and side windows may be cleaned with a non-abrasive cleaner such as Motorcraft Ultra-Clear Spray Glass Cleaner (ZC-23), available from your authorized dealer. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 332 • Do not allow air fresheners and hand sanitizers to spill on interior surfaces. If a spill occurs, wipe off immediately. Damage may not be covered by your warranty. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 333 WARNING: Do not use cleaning solvents, bleach or dye on the vehicle’s safety belts, as these actions may weaken the belt webbing. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 334 For routine cleaning, wipe the surface with a soft, damp cloth. For more thorough cleaning, wipe the surface with a mild soap and water solution. • Clean spills as quickly as possible. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 335 UNDERBODY Flush the complete underside of your vehicle frequently. Keep body and door drain holes free from packed dirt. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 336 Cleaning FORD AND LINCOLN CAR CARE PRODUCTS Your Ford or Lincoln authorized dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle.
Page 337: Maintenance And Specifications
WARNING: To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner removed and do not remove it while the engine is running. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 338 3. Lift the hood. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 339: Engine Compartment
8. Engine oil dipstick 9. Engine oil filler cap 10. Windshield washer fluid reservoir 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 340 7. Engine oil dipstick 8. Engine oil filler cap 9. Windshield washer fluid reservoir 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 341 In very cold weather, do not fill the reservoir completely. Only use a washer fluid that meets Ford specifications. Do not use any special washer fluid such as windshield water repellent type fluid or bug wash. They may cause squeaking, chatter noise, streaking and smearing.
Page 342 2. Grab the primary structure of the blade with the other hand close to the arm/blade joint. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 343: Engine Oil
5. Locate and carefully remove the engine oil level dipstick. 6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 344 To avoid possible oil loss, DO NOT operate the vehicle with the engine oil level dipstick and/or the engine oil filler cap removed. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 345 Approval Committee (ILSAC), comprised of U.S. and Japanese automobile manufacturers. To protect your engine and engine’s warranty, use Motorcraft SAE 5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification WSS-M2C930-A. SAE 5W-20 oil provides optimum fuel economy and durability performance meeting all requirements for your vehicle’s engine.
Page 346 Approval Committee (ILSAC), comprised of U.S. and Japanese automobile manufacturers. To protect your engine and engine’s warranty, use Motorcraft SAE 5W-30 or an equivalent SAE 5W-30 oil meeting Ford specification WSS-M2C929-A. Refer to Maintenance product specifications and capacities later in this section for more information.
Page 347: Battery
Lift the battery with a battery carrier or with your hands on opposite corners. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 348 If the battery has been disconnected or a new battery has been installed, the clock and radio settings must be reset once the battery is reconnected. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 349: Engine Coolant
• Improved boiling protection . • Protection against rust and other forms of corrosion. • Proper function of calibrated gauges. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 350 WARNING: Do not put engine coolant in the windshield washer fluid container. If sprayed on the windshield, engine coolant could make it difficult to see through the windshield. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 351 (a translucent plastic bottle). Slowly turn cap counterclockwise (left) until pressure begins to release. 3. Step back while the pressure releases. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 352 Recycled engine coolant Ford Motor Company does NOT recommend the use of recycled engine coolant since a Ford-approved recycling process is not yet available. Used engine coolant should be disposed of in an appropriate manner.
Page 353 If this occurs, there is no need to pull off the road. The vehicle can continue to be driven while this message is active. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 354 The “fail-safe” distance depends on ambient temperatures, vehicle load and terrain. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 355 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 356: Fuel Information
• Always turn off the vehicle before refueling. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 357 WARNING: The flow of fuel through a fuel pump nozzle can produce static electricity, which can cause a fire if fuel is pumped into an ungrounded fuel container. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 358 3. Slowly insert the fuel filler nozzle fully into the fuel system, and leave the nozzle fully inserted until you are done pumping. Pump fuel as normal. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 359 Note: Use of any fuel other than those recommended may cause powertrain damage, a loss of vehicle performance, and repairs may not be covered under warranty. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 360 Gasolines that meet the World-Wide Fuel Charter should be used when available. Ask your fuel supplier about gasolines that meet the World-Wide Fuel Charter. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 361 Maintenance and Specifications Cleaner air Ford endorses the use of reformulated “cleaner-burning” gasolines to improve air quality, per the recommendations in the Choosing the right fuel section. Running out of fuel Avoid running out of fuel because this situation may have an adverse effect on powertrain components.
Page 362 The advertised fuel capacity of the fuel tank on your vehicle is equal to the rated refill capacity of the fuel tank as listed in the Maintenance product specifications and capacities section of this chapter. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 363 Calculation 1: Divide total miles traveled by total gallons used. Calculation 2: Multiply liters used by 100, then divide by total kilometers traveled. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 364 • Use recommended engine oil. Refer to Maintenance product specifications and capacities in this chapter. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 365 The scheduled maintenance items listed in scheduled maintenance information are essential to the life and performance of your vehicle and to its emissions system. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 366 Maintenance and Specifications If other than Ford, Motorcraft or Ford-authorized parts are used for maintenance replacements or for service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability.
Page 367 I/M testing; if the service engine soon indicator stays on solid, it means that the vehicle is ready for I/M testing. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 368 Refer to Maintenance product specifications and capacities in this chapter for the proper fluid type. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 369 1. Drive the vehicle 20 miles (30 km) or until it reaches normal operating temperature. 2. Park the vehicle on a level surface and engage the parking brake. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 370 B. Clean the area around the clamp that connects the air filter assembly to the rubber hose (1). 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 371 I. Tighten the clamp (1). J. The transmission fluid level indicator can now be accessed. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 372 Depending on vehicle use, cooling times could take up to 30 minutes or longer. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 373 G. Install the bolt cover (if equipped). H. Reinstall the harness retaining clip into the front of the air filter assembly. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 374: Air Filter(S)
1. Release the clamps that secure the air filter housing cover. 2. Carefully separate the two halves of the air filter housing. 3. Remove the air filter element from the air filter housing. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 375 See the Cleaning chapter for more information. • Periodically wash vehicles stored in exposed locations. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 376 Note: During extended periods of vehicle storage (30 days or more), fuel may deteriorate due to oxidation. Add Motorcraft Gas Stabilizer or equivalent meeting Ford material specification ESE-M99C112-A to the vehicle fuel system whenever actual or expected storage periods exceed 30 days.
Page 377 • If the battery was removed, clean the battery cable ends and inspect. If you have any concerns or issues, contact your authorized dealer. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 378: Part Numbers
Replace the spark plugs with ones that meet Ford material and design specifications for your vehicle, such as Motorcraft or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used.
Page 379: Maintenance Product Specifications And Capacities
Maintenance and Specifications 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 380 Maintenance and Specifications 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 381 Maintenance and Specifications 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 382 Maintenance and Specifications 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 383: Engine Data
3.5L V6 engine 1. Short drivebelt is on first pulley groove closest to engine (not applicable to vehicles with electric power assisted steering). 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 384 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 385 6. Model year 7. Assembly plant 8. Production sequence number 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 386 6F50 6–Speed Automatic Transmission 6F55 6–Speed Automatic Transmission (with EcoBoost) 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 387: Accessories
FORD CUSTOM ACCESSORIES FOR YOUR VEHICLE A wide selection of Ford Custom Accessories are available for your vehicle through your local Ford or Ford of Canada dealer. These quality accessories have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and aerodynamic appearance of your vehicle.
Page 388 Ford Motor Company engineering requirements. Contact your Ford dealer for details regarding the manufacturer’s limited warranty and/or a copy of the FLA product limited warranty offered by the accessory manufacturer.
Page 389: Ford Extended Service Plan
BaseCare – Covers 84 components. PowertrainCare – Covers 29 critical components. Ford ESP is honored by all Ford and Lincoln Dealers in the U.S. and Canada It’s the only extended service plan authorized and backed by Ford Motor Company. That means you get: •...
Page 390 Ford ESP Can Quickly Pay for Itself One service bill – the cost of parts and labor – can easily exceed the price of your Ford ESP Service Contract. With Ford ESP, you minimize your risk for unexpected repair bills and rising repair costs.
Page 391 Ford Extended Service Plan 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 392 Ford Motor Company dealers. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you. NOTE: Repairs performed outside of Canada and the United States are not eligible for Ford ESP coverage.
Page 393: Scheduled Maintenance Guide
Your dealer has factory-trained technicians who can perform the required maintenance using genuine Ford parts. They are committed to meeting your service needs and to assuring your continuing satisfaction. Protecting your investment Maintenance is an investment that will pay dividends in the form of improved reliability, durability and resale value.
Page 394 Please consult your Warranty Guide for complete warranty information. Chemicals or additives not approved by Ford are not required for factory recommended maintenance. In fact, Ford Motor Company recommends against the use of such additive products unless specifically recommended by Ford for a particular application.
Page 395 Genuine Ford and Motorcraft replacement parts Dealerships stock Ford and Motorcraft branded replacement parts. These parts meet or exceed Ford Motor Company’s specifications, and we stand behind them. Parts installed at your dealership carry a nationwide, 12 month/12,000 mile (20,000 km) parts and labor limited warranty.
Page 396 In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. Ford Motor Company recommends the following multi-point inspection be performed at every scheduled maintenance interval to help ensure your vehicle keeps running great.
Page 397 The multi-point vehicle inspection is one more way to keep your vehicle running great! 2011 Flex (471) Owners Guide, 2nd Printing USA (fus)
Page 398 Scheduled Maintenance Guide 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 399: Normal Scheduled Maintenance And Log
If your message center is prematurely reset or becomes inoperative, you should perform the oil change interval at six months or 5,000 miles (8,000 km) from your last oil change. 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 400 Scheduled Maintenance Guide 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 401 Initial replacement at 100,000 miles (160,000 km) or 72 months; every 50,000 miles (80,000 km) or 36 months thereafter Perform a follow-up inspection at 120,000 miles (192,000 km) 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 402 P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 403 P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 404 P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 405 30,000 miles (48,000 km); perform the engine air filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at 25,000 miles [40,000 km].) 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 406 30,000 miles (48,000 km); perform the engine air filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at 25,000 miles [40,000 km].) 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 407 Exclusive use of E85 (Flex Fuel Vehicles only) Every oil change interval – If ran exclusively on E85, fill the fuel tank full with regular unleaded fuel 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 408 P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 409 P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 410 Normal vehicle axle maintenance Rear axles and power take-off (PTO) units containing synthetic fluid and light duty trucks equipped with Ford-design axles are lubricated for life. These fluids are not to be checked or changed unless a leak is suspected, service is required or the axle assembly has been submerged in water.
Page 411: Engine Coolant Change Log
P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 412: Index
Child safety seats ......199 fluid, specification ....379 in front seat ......200 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 413 (see Speed control) ....104 Emission control system ..365 Customer Assistance ....288 Engine ........383 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 414 ......356, 358, 362 Ignition .......250, 383 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 415 Oil (see Engine oil) ....343 interior lamps .....85, 88 replacing bulbs ......88 Overdrive ........266 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 416 Refrigerator .........97 Maintenance and Log .....399 Relays ........290 Seats ..........143 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 417 SYNC ..........67 Universal garage door opener ..109 Temporary mobility kit .....305 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...
Page 418 Warning lights (see Lights) ..12 Wrecker towing ......318 Washer fluid ......341 2011 Flex (471) Owners Guide, 2nd Printing USA (fus) I n f o r ma t i o n P r o v i d e d b y :...

Ford 2011 Flex Owner's Manual

Introduction

Instrument Cluster

Entertainment Systems

Climate Controls

Lights

Driver Controls

Locks and Security

Seating and Safety Restraints

Tires, Wheels and Loading

Driving

Roadside Emergencies

Customer Assistance

Cleaning

Maintenance and Specifications

Accessories

Ford Extended Service Plan

Scheduled Maintenance Guide

Index

Quick Links

Table of Contents

Related Manuals for Ford 2011 Flex

Summary of Contents for Ford 2011 Flex

Table of Contents