Canada; Mexico; Scheduling Service; Appointments - Cadillac 2011 Escalade Owner's Manual

13-10 Customer Information
Trip Interruption Benefits and
Service: Pre-authorization,
original detailed receipts, and
a copy of the repair orders are
required. Once authorization
has been received, the
Roadside Service advisor will
help you make arrangements
and explain how to receive
payment.
Alternative Service: If
assistance cannot be provided
right away, the Roadside
Service advisor may give
you permission to get local
emergency road service.
You will receive payment,
up to $100, after sending the
original receipt to Roadside
Service. Mechanical failures may
be covered, however any cost
for parts and labor for repairs
not covered by the warranty
are the owner responsibility.
Roadside Service

(Mexico)

Roadside Service is available
24 hours a day, 365 days of
the year.
For detailed information about
Roadside Service, please see
the brochure provided with
your new vehicle or visit our
website at: www.cadillac.com.mx.
Navigate the site and click on
Asistencia en el Camino. E-mail
correspondence should be sent
to: asistencia.cadillac@gm.com.
To contact Roadside Service by
phone, use the following numbers:
Mexico
01-800-466-0805
United States
1-866-466-8906

Canada

1-800-268-6800

Scheduling Service

Appointments

When your vehicle requires
warranty service, contact
your dealer and request an
appointment. By scheduling
a service appointment and
advising your service consultant
of your transportation needs,
your dealer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day repair.