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HP ProLiant DL140 User Manual

Proliant 100 series
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HP ProLiant 100 Series Servers

User Guide

for HP ProLiant DL140 and DL145 Generation 2 Servers
March 2005 (First Edition)
Part Number 384049-001

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Summary of Contents for HP ProLiant DL140

  • Page 1: Hp Proliant 100 Series Servers

    HP ProLiant 100 Series Servers User Guide for HP ProLiant DL140 and DL145 Generation 2 Servers March 2005 (First Edition) Part Number 384049-001...
  • Page 2 The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    PCI expansion board option ....................... 18 Hard drive options..........................19 Server software and configuration utilities ROMPaq Utility ..........................21 Lights-Out 100i Remote Management....................22 Diagnostic tools ..........................22 HP Insight Diagnostics ......................22 Keeping the system current........................ 22 Drivers ............................ 22...
  • Page 4 HP ProLiant 100 Series Server User Guide Troubleshooting Common problem resolution......................23 Loose connections ........................23 Service notifications ....................... 24 Problem diagnosis ..........................24 Important Safety Information ....................24 Preparing the server for diagnosis ..................28 Symptom information......................29 Diagnostic steps........................29 Hardware problems ..........................
  • Page 5 Contents Customer self repair ........................... 98 Acronyms and abbreviations Index...

  • Page 7: Server Operations

    Server operations In This Section Powering up the server ........................7 Powering down the server ......................7 Access Panel ...........................8 Powering up the server To power up the server, press the Power On/Standby button. Powering down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.

  • Page 8: Access Panel

    HP ProLiant 100 Series Server User Guide Access Panel 1. Power down the server ("Powering down the server" on page 7). 2. Loosen the thumbscrew located on the server rear panel. 3. Slide the access panel back about 1.5 cm (0.5 in).

  • Page 9: Server Setup

    Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 10: Optimum Environment

    Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks. HP servers draw in cool air through the front and expel warm air through the rear. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter, and allow the warm air to escape from the cabinet.

  • Page 11: Temperature Requirements

    Server setup CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling. CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment: •...

  • Page 12: Power Requirements

    HP ProLiant 100 Series Server User Guide • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. Power requirements...

  • Page 13: Electrical Grounding Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.

  • Page 14: Installing Hardware Options

    Refer to the server installation sheet for detailed information on configuring the server. Installing the operating system To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website (http://www.hp.com/go/supportos).

  • Page 15: Registering The Server

    USB diskette drive. The drivers may have updates that are available on the HP website (http://www.hp.com/support). Follow the on-screen instructions to begin the installation process. Registering the server To register the server, refer to the HP Registration website (http://register.hp.com).

  • Page 17: Hardware Options Installation

    If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. For HP-supported options, refer to the Quickspecs on the HP website (http://www.hp.com/servers/proliant). WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 18: Processor Option

    PCI Express riser board option The HP ProLiant DL140 and DL145 Generation 2 Series servers support one PCI Express riser board. For server-specific riser board installation instructions, refer to the installation instructions included with the riser board option kit.

  • Page 19: Hard Drive Options

    Hardware options installation Hard drive options For server-specific hard drive installation instructions, refer to the installation sheet included with the server.

  • Page 21: Server Software And Configuration Utilities

    The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions. This procedure is the same for both system and option ROMPaq utilities. For more information about the ROMPaq utility, refer to the HP website (http://www.hp.com/servers/manage). To flash the ROM using ROMPaq: 1.

  • Page 22: Lights-Out 100I Remote Management

    The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be sure it is operating properly. The utility has online help and can be accessed using the Insight Diagnostics CD or at the HP website (http://www.hp.com/support).

  • Page 23: Troubleshooting

    Troubleshooting In This Section Common problem resolution ......................23 Problem diagnosis ........................24 Hardware problems........................41 Software tools and solutions......................76 Common problem resolution Loose connections (on page 23) Service notifications (on page 24) Loose connections Action: • Be sure all power cords are securely connected. •...

  • Page 24: Service Notifications

    HP ProLiant 100 Series Server User Guide Service notifications To find out the latest service notifications, refer to the HP website (http://www.hp.com/products/servers/platforms). Select the appropriate server model, and then click the Documentation link on the product page. Problem diagnosis This section covers the steps to take in order to diagnose a problem quickly.

  • Page 25: Symbols On Equipment

    Troubleshooting Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
  • Page 26 HP ProLiant 100 Series Server User Guide WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling. These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.
  • Page 27 Troubleshooting • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. •...

  • Page 28: Preparing The Server For Diagnosis

    HP ProLiant 100 Series Server User Guide • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails.

  • Page 29: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 22) and use the survey page to view the current configuration or to compare it to previous configurations. •...

  • Page 30: Start Diagnosis Flowchart

    HP ProLiant 100 Series Server User Guide • General diagnosis flowchart (on page 32) • Power-on problems flowchart (on page 34) • POST problems flowchart (on page 35) • OS boot problems flowchart (on page 38) • Server fault indications flowchart (on page 40) The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions.
  • Page 31 Troubleshooting...
  • Page 32 Support CD or the HP website (http://www.hp.com/products/servers/platforms) • "Hardware problems (on page 41)" • "Server information you need (on page 69)" • "Operating system information you need (on page 70)" "Contacting HP technical support or an authorized reseller (on page 68)"...
  • Page 33 Troubleshooting...
  • Page 34 Improperly seated component or interlock problem • Faulty internal component Item Refer to Server user guide located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms). "Loose connections (on page 23)" "Power source problems (on page 42)" • "Power supply problems (on page 42)"...

  • Page 35: Post Problems Flowchart

    Troubleshooting POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: • Improperly seated or faulty internal component...
  • Page 36 CD or the HP website (http://www.hp.com/products/servers/platforms) "Video problems (on page 59)" KVM documentation "Loose connections (on page 23)" Server user guide, located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms) • "Hardware problems (on page 41)" • Server maintenance and service guide, located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms)
  • Page 37 Troubleshooting...

  • Page 38: Os Boot Problems Flowchart

    "Operating system problems ("Introduction to software problems" on page 76)" • "Contacting HP technical support or an authorized reseller (on page 68)" Server user guide, located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms) • "Hardware problems (on page 41)" •...
  • Page 39 Troubleshooting...

  • Page 40: Server Fault Indications Flowchart

    Unsupported component installed • Redundancy failure • System overtemperature condition Item Refer to Server user guide, located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms) System Management Homepage at https://localhost:2381 (https://localhost:2381) "Power-On problems ("Power-on problems flowchart" on page 34)" •...

  • Page 41: Hardware Problems

    Troubleshooting Hardware problems The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Hardware problems Power problems (on page 42) General hardware problems (on page 45)

  • Page 42: Power Problems

    HP ProLiant 100 Series Server User Guide Internal system problems (on page 48) External Device Problems (on page 59) System Short Circuit ("System open circuits and short circuits" on page 58) Power problems Power source problems (on page 42) Power supply problems (on page 42)
  • Page 43 Troubleshooting 2. If the power supplies have LEDs, be sure they indicate that each power supply is working properly. Refer to the server documentation. If LEDs indicate a problem with a power supply, replace the power supply. 3. Be sure the system has enough power, particularly if you recently added hardware, such as hard drives.
  • Page 44 − If the video does not work, refer to "Video problems (on page 59)." CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding.
  • Page 45 2. Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release. If no documentation is available, refer to the HP support website (http://www.hp.com/support). 3. Be sure the new hardware is installed properly. Refer to the device, server, and operating system documentation to be sure all requirements are met.
  • Page 46 12. Be sure all boards are properly installed in the server. 13. Run HP Insight Diagnostics (on page 22) to see if it recognizes and tests the device. 14. Uninstall the new hardware.
  • Page 47 Troubleshooting 3. Refer to the device documentation to be sure the device is properly installed. For example, a third-party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the device Action: 1.
  • Page 48 HP ProLiant 100 Series Server User Guide Internal System Problems CD-ROM and DVD Drive Problems (on page 48) DAT Drive Problems (on page 49) DLT Drive Problems ("DLTdrive problems" on page 50) Fan Problems (on page 52) Hard Drive Problems (on page 53)
  • Page 49 DAT drive problems Sense error codes are displayed Action: Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes. Search for it on the HP website (http://www.hp.com). DAT drive error or failure occurs Action: 1.
  • Page 50 HP ProLiant 100 Series Server User Guide NOTE: New DAT tapes may contain debris that will contaminate the DAT drive read/write head. If using new tapes for backup, clean the DAT drive frequently. DAT drive is providing poor performance Action: Be sure the drive is not being used to backup more data than is recommended for the drive.
  • Page 51 Troubleshooting • Check each tape cartridge that has been used in the drive to verify its condition and inspect its tape leader to verify it is not damaged and is in the correct position. After you locate any bad cartridges, dispose of them. A working tape drive may drop its leader when using bad cartridges, indicating that they need replacing.
  • Page 52 HP ProLiant 100 Series Server User Guide Server cannot find the DLT drive Action: • Be sure a device conflict does not exist. Check for duplicate SCSI IDs in use and refer to the documentation of the DLT drive and the array controller to be sure they are compatible.
  • Page 53 Action: 1. Check the LEDs on the hard drive to be sure they indicate normal function. Refer to the server documentation or the HP website for information on hard drive LEDs. 2. Be sure no loose connections (on page 23) exist.
  • Page 54 1. Be sure the drive bay is not defective by installing the hard drive in another bay. 2. If the drive has just been added, be sure the drive is supported. Refer to the server documentation or the HP website to determine drives support.
  • Page 55 Troubleshooting 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 22) and replace failed components as indicated. Memory problems General memory problems are occurring Action: • Be sure the memory meets the server requirements and is installed as required by the server. Some servers may require that memory banks be fully populated or that all memory within a memory bank must be the same size, type, and speed.
  • Page 56 4. Be sure no operating system errors are indicated. 5. Restart the server and check to see if the error message is still displayed. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 22) and replace failed components as indicated.
  • Page 57 Troubleshooting Processor problems Action: 1. If applicable, check the processor LEDs to identify if a PPM failure occurred. For information on LEDs, refer to the server documentation. 2. Be sure each processor is supported by the server and is installed properly. Refer to the server documentation for processor requirements.
  • Page 58 HP ProLiant 100 Series Server User Guide PPM problems Action: If the PPMs are not integrated on the system board: CAUTION: Do not operate the server for long periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage.
  • Page 59 Troubleshooting • Be sure no loose connections (on page 23) exist in the rest of the server, particularly with the cables that connect to the system board. • Be sure no foreign material exists, such as screws, bits, or slot bracket blanks, that may be short circuiting components.
  • Page 60 HP ProLiant 100 Series Server User Guide − For tower-model servers, check the cable connection from the monitor to the server, and then from the server to the power outlet. 5. Press any key, or type the password, and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect.
  • Page 61 Troubleshooting • Be sure the monitor and any KVM switch are compatible with the VGA output of the server. Slow-moving horizontal lines are displayed Action: Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power transformers. Audio problems Action: Be sure the server speaker is connected.
  • Page 62 HP ProLiant 100 Series Server User Guide 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. 3. Be sure the current drivers for the operating system are installed.
  • Page 63 3. Type AT&F at the command prompt to reset the modem to factory-default settings. 4. Be sure you are in terminal mode and not MS-DOS mode. 5. Refer to the HP website (http://www.hp.com) for a complete list of AT commands. AT commands are not visible Action: Set the echo command to On using the AT command ATE.
  • Page 64 HP ProLiant 100 Series Server User Guide b. Restart the server. c. Run the communications software, checking settings and making corrections where needed. d. Restart the server, and then reestablish the modem connection. Modem does not answer an incoming call Action: 1.
  • Page 65 Troubleshooting Connection errors are occurring Action: 1. Check the maximum baud rate for the modem to which you are connecting, and then change the baud rate to match. 2. If the line you are accessing requires error control to be turned off, do so using the AT command AT&Q6%C0.
  • Page 66 10. Be sure a valid IP address is assigned to the controller and that the configuration settings are correct. 11. Run Insight Diagnostics ("HP Insight Diagnostics" on page 22) and replace failed components as indicated. Network controller has stopped working Action: 1.
  • Page 67 5. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable. 6. Be sure the network controller is not damaged. 7. Run Insight Diagnostics ("HP Insight Diagnostics" on page 22) and replace failed components as indicated. Network controller stopped working when an expansion board was added Action: 1.

  • Page 68: Contacting Hp

    Server information you need (on page 69) Contacting HP technical support or an authorized reseller Contact HP only if, after completing the procedures described in this guide, the problem with the server remains. IMPORTANT: Collect the appropriate server information ("Server information you need"...
  • Page 69 Troubleshooting Server information you need Before contacting HP, collect the following: • All information from any troubleshooting efforts to this point. • A printed copy of the system and operating environment information and a copy of any historical data that might be relevant. If possible, obtain an electronic copy of this information to send by e-mail to a support specialist.
  • Page 70 HP ProLiant 100 Series Server User Guide Operating system information you need Depending on the problem, you may be asked for certain pieces of information. Be prepared to access the information listed in the following sections, based on operating system used.
  • Page 71 -ga − dmesg − lsmod − ps -ef − ifconfig -a − chkconfig -list − mount • Contents of the following files: − /var/log/messages − /etc/modules.conf or etc/conf.modules − /etc/lilo.conf or /etc/grub.conf − /etc/fstab • If HP drivers are installed:...
  • Page 72 HP ProLiant 100 Series Server User Guide − Version of the PSP used − List of drivers from the PSP (/var/log/hppldu.log) • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions •...
  • Page 73 /etc/conf/cf.d/config.h − /etc/conf/cf.d/sdevice − /var/adm/messages (if PANIC messages are displayed) • If HP drivers are installed: − Version of the EFS used − List of drivers from the EFS • If management agents are installed, version number of the agents •...
  • Page 74 HP ProLiant 100 Series Server User Guide • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages...
  • Page 75 Type of installation selected: Interactive, WebStart, or Customer JumpStart • Which software group selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support • If HP drivers are installed with a DU: − DU number − List of drivers in the DU diskette •...

  • Page 76: Software Tools And Solutions

    Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP. If you decide to apply an operating system update: 1.
  • Page 77 Troubleshooting If you apply the update and have problems, refer to the Software and Drivers Download website (http://h18007.www1.hp.com/support/files/server) to find files to correct the problems. Operating system problems Operating system locks up Action: Scan for viruses with an updated virus scan utility.
  • Page 78 HP ProLiant 100 Series Server User Guide During installation of Sun Solaris, the system locks up or a panic error occurs Action: Disable ACPI support in Sun Solaris. Refer to the Sun website (http://www.sun.com) for documentation on how to disable ACPI.
  • Page 79 − Linux—Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems List of Problems: Software locks up .........................80 Errors occur after a software setting is changed................80...
  • Page 80 HP ProLiant 100 Series Server User Guide Software locks up Action: 1. Check the application log and operating system log for entries indicating why the software failed. 2. Check for incompatibility with other software on the server. 3. Check the support website of the software vendor for known problems.

  • Page 81: Firmware Maintenance

    Be sure you have the most current drivers. Firmware maintenance HP has developed technologies that ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve problems without taking servers offline.
  • Page 82 4. After the ROMPaq utility flashes the ROM for the selected devices, cycle power manually to reboot the system back into the operating system. Drivers HP drivers and utilities can be found on the Support CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support).

  • Page 83: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 84 HP ProLiant 100 Series Server User Guide 5. Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 85: Regulatory Compliance Notices

    Regulatory compliance notices In This Section Regulatory compliance identification numbers ................85 Federal Communications Commission notice ................86 Declaration of conformity for products marked with the FCC logo, United States only .....87 Modifications..........................88 Cables ............................88 Canadian notice (Avis Canadien) ....................88 European Union regulatory notice....................89 Japanese notice ..........................90...

  • Page 86: Federal Communications Commission Notice

    HP ProLiant 100 Series Server User Guide Federal Communications Commission notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.

  • Page 87: Class B Equipment

    For questions regarding this product, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone:...

  • Page 88: Modifications

    HP ProLiant 100 Series Server User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.

  • Page 89: European Union Regulatory Notice

    Regulatory compliance notices European Union regulatory notice This product complies with the following EU Directives: • Low Voltage Directive 73/23/EEC • EMC Directive 89/336/EEC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.

  • Page 90: Japanese Notice

    HP ProLiant 100 Series Server User Guide Japanese notice BSMI notice...

  • Page 91: Korean Notice A&B

    Regulatory compliance notices Korean notice A&B Class A equipment Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.

  • Page 92: Battery Replacement Notice

    To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an...

  • Page 93: Taiwan Battery Recycling Notice

    Regulatory compliance notices Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

  • Page 95: Electrostatic Discharge

    Electrostatic discharge In This Section Preventing electrostatic discharge ....................95 Grounding methods to prevent electrostatic discharge..............96 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.

  • Page 96: Grounding Methods To Prevent Electrostatic Discharge

    HP ProLiant 100 Series Server User Guide Grounding methods to prevent electrostatic discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis.

  • Page 97: Technical Support

    − If you have purchased a Care Pack (service upgrade), call 1-800-633- 3600. For more information about Care Packs, refer to the HP website (http://www.hp.com). • Outside North America, call the nearest HP Technical Support Phone Center.

  • Page 98: Customer Self Repair

    HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.

  • Page 99: Acronyms And Abbreviations

    Acronyms and abbreviations ACPI Advanced Configuration and Power Interface BIOS Basic Input/Output System CCITT International Telegraph and Telephone Consultative Committee cable select DIMM dual inline memory module driver update Extended Feature Supplement electrostatic discharge...
  • Page 100 HP ProLiant 100 Series Server User Guide input/output integrated device electronics International Electrotechnical Commission Integrated Management Log interrupt request Internet service provider keyboard, video, and mouse light-emitting diode National Electrical Code NEMA National Electrical Manufacturers Association...
  • Page 101 Acronyms and abbreviations NFPA National Fire Protection Association network interface controller NetWare Loadable Module NVRAM non-volatile memory operating system peripheral component interface PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self-Test...
  • Page 102 HP ProLiant 100 Series Server User Guide Processor Power Module ProLiant Support Pack read-only memory SCSI small computer system interface SDRAM synchronous dynamic RAM Systems Insight Manager support software diskette TCP/IP Transmission Control Protocol/Internet Protocol TMRA recommended ambient operating temperature...
  • Page 103 Acronyms and abbreviations universal serial bus version control agent video graphics array...
  • Page 105 44 configuration procedures 14 help resources 97 connection problems 23 hotfixes 76 contacting HP 68, 69, 70, 97 HP Insight Diagnostics 22 CSR (customer self repair) 98 HP Technical Support 97 customer self repair 98 IBM OS/2 74...
  • Page 106 HP ProLiant 100 Series Server User Guide power requirements 12 power source 42 keyboard 61 power supplies 42 Korean notices 91 powering down 7 KVM 60, 61 powering up 7 PPM (Processor Power Module) 58 problem diagnosis 23, 29 processors 18, 57...
  • Page 107 97 temperature requirements 11 third-party devices 46 troubleshooting 23 troubleshooting sequence 29 unknown problem 44 updating drivers 22 updating the operating system 76 updating the system ROM 81 ventilation 10 VGA 60 warnings 13, 26 website, HP 97...

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