Page 1 Maintenance and Service Guide HP EliteDesk 705 G1 Microtower HP EliteDesk 705 G1 Small Form Factor...
Page 2 Corporation in the U.S. and other countries. of Windows 8.1. This computer may require Bluetooth is a trademark owned by its upgraded and/or separately purchased proprietor and used by Hewlett-Packard hardware, drivers, and/or software to take Company under license. Microsoft, full advantage of Windows 8.1 functionality.
Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Page 4 Safety warning notice...
Page 5: Table Of Contents
Table of contents 1 Product Features .............................. 1 Standard Configuration Features ......................1 Front panel components, microtower ....................2 Front panel components, small form factor ..................3 Rear panel components, microtower ....................4 Rear panel components, small form factor ................... 5 Serial Number Location ........................
Page 6 Preventing electrostatic damage to equipment ..............25 Personal grounding methods and equipment ..............25 Grounding the work area ....................25 Recommended materials and equipment ................26 Operating guidelines .......................... 26 Routine care ............................27 General cleaning safety precautions ................. 27 Cleaning the Computer Case ....................
Page 7 Drive power cable ..........................52 Front I/O and power switch assembly ....................53 Heat sink ............................55 Processor ............................56 Speaker .............................. 57 Rear chassis fan ..........................59 Power supply ............................60 System board ............................. 62 System board callouts ....................... 64 6 Removal and replacement procedures –...
Page 8 System board ........................... 108 System board callouts ..................... 110 Using the Small Form Factor Computer in a Tower Orientation ............112 7 Computer Setup (F10) Utility ........................113 Computer Setup (F10) Utilities ......................113 Using Computer Setup (F10) Utilities ................114 Computer Setup—File .....................
Page 9 10 Password security and resetting CMOS ..................... 166 Resetting the password jumper ......................166 Changing a Setup or Power-On password ..................167 Deleting a Setup or Power-On password ..................168 Clearing and resetting the CMOS ....................168 11 HP PC Hardware Diagnostics ........................170 Why run HP PC Hardware Diagnostics ....................
Page 10 Appendix D Specifications ..........................189 MT Specifications ..........................189 SFF Specifications ........................... 191 Index ................................. 193...
Page 11: Product Features
Product Features Standard Configuration Features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Microtower Small form factor NOTE: The small form factor can be used in a tower orientation or a desktop orientation.
Page 12: Front Panel Components, Microtower
Front panel components, microtower Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Slim Optical Drive (optional) SD Card Reader Dual-State Power Button Hard Drive Activity Light USB 2.0 Port - Charging (black) USB 2.0 Port (black) USB 3.0 Ports (blue) Microphone/Headphone Connector...
Page 13: Front Panel Components, Small Form Factor
Front panel components, small form factor Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Slim Optical Drive (optional) Headphone Connector USB 2.0 Port - Charging (black) Dual-State Power Button USB 2.0 Port (black) Hard Drive Activity Light USB 3.0 Ports (blue) 3.5-inch Media Card Reader (optional)
Page 14: Rear Panel Components, Microtower
Rear panel components, microtower PS/2 Keyboard Connector (purple) Power Cord Connector USB 2.0 Ports (black) PS/2 Mouse Connector (green) DisplayPort Monitor Connectors RJ-45 Network Connector VGA Monitor Connector Serial Connector USB 3.0 Ports (blue) Line-In Audio Connector (blue) Line-Out Connector for powered audio devices (green) NOTE: An optional second serial port and an optional parallel port are available from HP.
Page 15: Rear Panel Components, Small Form Factor
Rear panel components, small form factor PS/2 Mouse Connector (green) PS/2 Keyboard Connector (purple) RJ-45 Network Connector DisplayPort Monitor Connectors Serial Connector VGA Monitor Connector USB 2.0 Ports (black) USB 3.0 Ports (blue) Line-In Audio Connector (blue) Line-Out Connector for powered audio devices (green) Power Cord Connector NOTE:...
Page 16: Serial Number Location
Serial Number Location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product Features...
Page 17: Activating And Customizing The Software
Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8.1. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply.
Page 18: Installing Or Upgrading Device Drivers
Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices. In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder.
Page 19: Customizing The Monitor Display
Customizing the monitor display You can customize display settings for Windows 8.1 separately for the Start screen and the Desktop. To customize the Start screen: Point to the upper-right or lower-right corner of the Start screen to display the charms. Click Settings >...
Page 20: Illustrated Parts Catalog
Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components Chapter 3 Illustrated parts catalog...
Page 21 Item Description Front bezel Slim optical drive bezel blank Access panel Power supply 280W, 92% efficient 280W, 90% efficient 280W, 85% efficient (for use only in China) 280W, standard System board (includes replacement thermal material) For use in models without Windows 8.1 For use in models with Windows 8.1 Standard For use in models with Windows 8.1 Professional For use in NetClone models...
Page 22: Cables
Cables Item Description Front I/O assembly SATA drive power cable SATA data cable, 14 inch, 1 straight end, 1 angled end DMS-59 to dual VGA cable DMS-59 to dual DVI cable Adapter, DisplayPort to HDMI Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI DisplayPort cable Adapter, DVI to VGA Adapter, DVI-I to VGA...
Page 23: Misc Parts
Misc parts Microtower (MT) chassis spare parts...
Page 24 Item Description Fan sink (includes replacement thermal material) Speaker Hard drive conversion bracket, 2.5-inch to 3.5-inch Adapter, USB 3.0 to USB 2.0 (for use with card reader) Solenoid lock Hood sensor Clamp lock Secure Digital (SD) card reader Keyed cable lock Grommet, hard drive isolation, blue Antenna for use with WLAN card Antenna cover...
Page 25: Drives
Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 10000-rpm, 3.5-inch 1-TB, 7200-rpm, 3.5-inch 1-TB, hybrid SSD, 2.5-inch 500-GB, 10000-rpm 500-GB, 7200-rpm 500 GB, 7200 rpm, 3.5-inch 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, FIPS 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), self-encrypting drive (SED)
Page 26: Misc Boards
Misc boards Item Description AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB (for use only in China) AMD Radeon HD8450 PCIe x16 graphics card, 1 GB AMD Radeon HD8470 PCIe x16 graphics card, 1 GB (for use only in China) AMD Radeon HD8490 PCIe x16 graphics card, 1 GB nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB...
Page 27: Small Form Factor (Sff) Chassis Spare Parts
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Front bezel Bezel blank Power supply 240W, 92% efficient 240W, 90% efficient 240W, standard Access panel System board (includes replacement thermal material) For use in models without Windows 8.1 Small Form Factor (SFF) chassis spare parts...
Page 28 Item Description For use in models with Windows 8.1 Standard For use in models with Windows 8.1 Professional For use in NetClone models Memory modules (PC3-12800, 1600-MHz) 8-GB 4-GB Processors (include replacement thermal material) AMD A10-7850B, 3.7 GHz AMD A10-7800B, 3.57 GHz AMD A10-6800B, 4.1 GHz AMD A8-7600B, 3.1 GHz AMD A8-6500B, 3.5 GHz...
Page 29: Cables
Cables Item Description Front I/O assembly Power switch assembly SATA data cable, 14 inch, 1 straight end, 1 angled end SATA drive power cable SATA data cable, 19.5 inch, 2 straight ends DMS-59 to dual VGA cable DMS-59 to dual DVI cable Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI Adapter, DVI-I to VGA...
Page 30: Misc Parts
Misc parts Chapter 3 Illustrated parts catalog...
Page 31 Item Description Fan sink (includes replacement thermal material) Baffle Speaker 2.5-in drive adapter Card reader, 15-in-1 Adapter, USB 3.0 to USB 2.0 (for use with card reader) Solenoid lock Clamp lock, includes universal cable (plate not included) Hood sensor Chassis stand Antenna Hard drive conversion bracket Grommet, hard drive isolation, blue...
Page 32: Drives
Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 10000-rpm, 3.5-inch 1-TB, hybrid SSD, 2.5-inch 500-GB, 10000-rpm 500-GB, 7200-rpm 500-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 500-GB, 7200-rpm, 2.5-inch 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, FIPS 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), self-encrypting drive (SED)
Page 33: Misc Boards
Misc boards Item Description nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB GeForce GT630 PCIe x16 graphics card, 2 GB AMD Radeon HD8450 PCIe x16 graphics card, 1 GB AMD Radeon HD8490 PCIe x16 graphics card, 1 GB AMD R9 255 graphics processor, 2 GB AMD R7 240 graphics processor, 2 GB Intel PRO/1000 NIC...
Page 34: Routine Care, Sata Drive Guidelines, And Disassembly Preparation
Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 35: Preventing Electrostatic Damage To Equipment
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. To avoid hand contact, transport products in static-safe containers such as tubes, bags, or ●...
Page 36: Recommended Materials And Equipment
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and ● Styrofoam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: Antistatic tape ●...
Page 37: Routine Care
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation ● must be provided on the enclosure, and the same operating guidelines listed above will still apply. Keep liquids away from the computer and keyboard. ●...
Page 38: Cleaning The Monitor
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be ●...
Page 39: Screws
Phillips #2 screwdriver ● Diagnostics software ● Tamper-resistant T-15 wrench ● Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit.
Page 40: Sata Hard Drives
See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.
Page 41: Cable Management
Cable management Always follow good cable management practices when working inside the computer. Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these ●...
Page 42: Removal And Replacement Procedures - Microtower (Mt) Chassis
Removal and replacement procedures – Microtower (MT) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 43: Access Panel
Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page Lift up on the access panel handle (1), slide the computer back approximately 12 mm (1/2 inch) (2), and then lift the access panel off the computer (3). Access panel...
Page 44: Front Bezel
Front bezel Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Chapter 5 Removal and replacement procedures –...
Page 45: Optical Drive Bezel Blank
Optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page To remove the bezel blank, press upward on the bottom tab and press downward on the top tab...
Page 46: Memory
Memory Description 8-GB, PC3-12800 4-GB, PC3-12800 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 47: Installing Dimms
The system will operate in single channel mode if the DIMM sockets are populated in one ● channel only. The system will operate in a higher-performing dual channel mode if the total memory capacity ● of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
Page 48 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
Page 49: Expansion Cards
Expansion cards GeForce GT630 PCIe x16 graphics card, 2 GB nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB AMD Radeon HD8490 PCIe x16 graphics card, 1 GB AMD Radeon HD8470 PCIe x16 graphics card, 1 GB (for use only in China) AMD Radeon HD8450 PCIe x16 graphics card, 1 GB AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB (for use only in China) AMD R9 255 graphics processor, 2 GB...
Page 50 Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 51 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it. Be sure not to scrape the card against other components.
Page 52 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board (2).
Page 53: Drives
Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 10000-rpm, 3.5-inch 1-TB, 7200-rpm, 3.5-inch 1-TB, hybrid SSD, 2.5-inch 500-GB, 10000-rpm 500-GB, 7200-rpm 500 GB, 7200 rpm, 3.5-inch 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, FIPS 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), self-encrypting drive (SED)
Page 54 HP has provided four extra 6-32 silver mounting screws installed next to the hard drive bays (1). ● The mounting screws are required for hard drives installed in the upper (secondary) hard drive bay. If you are replacing a primary hard drive in the lower bay, remove the silver and blue mounting screws from the old drive and install them in the new drive.
Page 55: Drive Positions
Drive positions Slim optical drive bay 3.5-inch secondary hard drive bay 3.5-inch primary hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Removing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page...
Page 56: Installing A Slim Optical Drive
Push inward on the green release latch on the underside of the drive (1) and push the rear of the drive forward to unlock it (2), and then slide the drive out of the drive bay (3). Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 32).
Page 57: Removing A Hard Drive
Slide the optical drive all the way into the drive bay (1) until the green latch locks onto the bottom of the drive bay (2). Connect the power cable and data cable to the back of the optical drive. If installing a new drive, connect the opposite end of the data cable to one of the light blue SATA connectors (labeled SATA1 and SATA2) on the system board.
Page 58: Installing A Hard Drive
Pull the green latch next to the drive outward (1) and slide the drive out of the bay (2). Installing a hard drive Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the access panel (Access panel on page 33).
Page 59 Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket ● screws through the sides of the bracket into the drive. Install four mounting screws into the sides of the drive (two on each side). NOTE: The lower hard drive bay requires silver and blue mounting screws.
Page 60 If installing a hard drive in the lower (primary) drive bay, remove the silver and blue ● mounting screws from the old drive and install them in the new drive. Slide the drive into the drive bay, making sure to align the mounting screws with the guide slots, until the drive snaps into place.
Page 61 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a two-headed cable that is routed from the power supply to the rear of the hard drive bays. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Page 62: Drive Power Cable
Drive power cable Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the computer access panel (Access panel on page 33). Disconnect the cable from the optical drive (1) and the hard drive (2) Remove the cable from the clips on the base pan and on the side of the hard drive cage (3). Disconnect the cable from the system board connector labeled SATAPWR0 (4), and then remove the cable from the computer.
Page 63: Front I/O And Power Switch Assembly
Front I/O and power switch assembly Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the computer access panel (Access panel on page 33). Remove the front bezel (Front bezel on page 34). Remove the Torx T15 screw (1) that secures the assembly to the chassis, and then push the tab on the right side of the assembly (2) to disengage it from the chassis.
Page 64 Rotate the assembly into the chassis (1). Disconnect the four cables from the following system board connectors: (2): Front USB (yellow) (3): Front AUD (blue) (4): Front USB3.0 (blue) (5): PB/LED (black) Remove the assembly from the inside of the computer. To reinstall the assembly, reverse the removal procedure.
Page 65: Heat Sink
Heat sink CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
Page 66: Processor
Processor Description AMD A10-7850B processor, 3.7 GHz AMD A10-7800B processor, 3.57 GHz AMD A10-6800B processor, 4.1 GHz AMD A8-7600B processor, 3.1 GHz AMD A8-6500B processor, 3.5 GHz AMD A6-7400B processor, 3.5 GHz AMD A6-6400B processor, 3.9 GHz AMD A4-7300B processor, 3.9 GHz AMD A4-6300B processor, 3.7 GHz Prepare the computer for disassembly (Preparation for disassembly on page...
Page 67: Speaker
NOTE: After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Speaker Prepare the computer for disassembly (Preparation for disassembly on page...
Page 68 Remove the speaker from the chassis (3). To replace the speaker, reverse the removal procedures. Chapter 5 Removal and replacement procedures – Microtower (MT) chassis...
Page 69: Rear Chassis Fan
Rear chassis fan Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the access panel (Access panel on page 33). Remove the three silver Phillips screws that secure the fan to the rear of chassis. Disconnect the fan control cable (1) from the system board connector labeled CHFAN2. Lift the fan out of the chassis (2).
Page 70: Power Supply
Power supply Description Power supply, 280W, 92% efficient Power supply, 280W, 90% efficient Power supply, 280W, 85% efficient (for use only in China) Power supply, 280W, standard Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the access panel (Access panel on page 33).
Page 71 Remove the power cable from the clip on the base pan. Disconnect the power supply cable from the PWR system board connector (1) and the PWRCPU system board connector (2). Press the tab (3) on the base pan in front of the power supply that holds it in place. Slide the power supply toward the front of the computer, rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (4).
Page 72: System Board
To install the power supply, reverse the removal procedure. System board Description System board for use in models without Windows 8.1 System board for use in models with Windows 8.1 Standard System board for use in models with Windows 8.1 Professional System board for use in NetClone models Prepare the computer for disassembly (Preparation for disassembly on page...
Page 73 Slide the system board toward the front of the computer to disengage the I/O panel (1), and then lift the system board out of the computer (2). When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes.
Page 74: System Board Callouts
System board callouts Sys Bd Sys Bd Color Component Sys Bd Label Sys Bd Color Component Label Connector Connector CHFAN2 Chassis fan SPKR Speaker White Speaker connector connector HSENSE Hood sensor White Hood sensor FRONT USB Front I/O Yellow Front I/O connector connector PWRCPU...
Page 75 DIMM2 DIMM2 White Memory module X1PCIEXP1 PCI Express Black Expansion card (Channel B) DIMM1 DIMM1 Black Memory module X16PCIEXP PCI Express White Expansion card (Channel B) PSWD Password Green Clear system Parallel port Black Optional parallel jumper passwords port PB/LED Front I/O Black Front I/O/power...
Page 76: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis
Removal and replacement procedures – small form factor (SFF) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 77: Access Panel
Access panel Prepare the computer for disassembly (Preparation for disassembly on page 66). Lift up on the access panel handle (1) then lift the access panel off the computer (2). To install the access panel, reverse the removal procedure. Front bezel Prepare the computer for disassembly (Preparation for disassembly on page 66).
Page 78: Front Bezel Security
Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67).
Page 79: Bezel Blanks
Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Bezel blanks On some models, there are bezel blanks covering the 3.5-inch and slim optical drive bays that need to be removed before installing a drive.
Page 80: Memory
Memory Description 8-GB, PC3-12800 4-GB, PC3-12800 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 81: Installing Dimms
The system will operate in single channel mode if the DIMM sockets are populated in one ● channel only. The system will operate in a higher-performing dual channel mode if the total memory capacity ● of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
Page 82 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
Page 83: Expansion Card
Expansion card GeForce GT630 PCIe x16 graphics card, 2 GB nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB AMD Radeon HD8490 PCIe x16 graphics card, 1 GB AMD Radeon HD8450 PCIe x16 graphics card, 1 GB AMD R9 255 graphics processor, 2 GB AMD R7 240 graphics processor, 2 GB Intel PRO/1000 NIC...
Page 84 Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 85 If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
Page 86 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2).
Page 87: Drives
Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 10000-rpm, 3.5-inch 1-TB, hybrid SSD, 2.5-inch 500-GB, 10000-rpm 500-GB, 7200-rpm 500-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 500-GB, 7200-rpm, 2.5-inch 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, FIPS 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), self-encrypting drive (SED)
Page 88: Drive Positions
Drive positions Slim optical drive bay 3.5-inch internal hard drive bay 3.5-inch drive bay for optional drives (media card reader shown) 2.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.
Page 89 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock ● in place. HP has provided four extra 6-32 standard guide screws installed on the top of the drive bay. The 6-32 standard guide screws are required for a media card reader or a secondary hard drive installed in the 3.5-inch optional drive bay.
Page 90: Removing A 3.5-Inch Device
Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67).
Page 91: Installing A 3.5-Inch Device
Press inward on the release lever at the rear of the drive (1) and slide the drive out of the rear of the drive bay (2). Installing a 3.5-inch device Prepare the computer for disassembly (Preparation for disassembly on page 66).
Page 92 Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. If installing a USB 3.0 media card reader, you must use the USB 3.0 to USB 2.0 adapter (1) and connect the adapter cable from the media card reader to the USB 2.0 connector on the system board labeled MEDIA (2).
Page 93 Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Replace the front bezel. Replace the computer access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and any external devices, then turn on the computer.
Page 94: Removing A Slim Optical Drive
Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67).
Page 95: Installing A Slim Optical Drive
Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67). Remove the front bezel (Front bezel on page 67) if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank.
Page 96 Slide the optical drive through the front bezel all the way into the bay so that it locks in place (1), then connect the power cable (2) and data cable (3) to the rear of the drive. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board.
Page 97: Removing And Replacing A 3.5-Inch Hard Drive
Removing and replacing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page 66).
Page 98 To install a 3.5-inch hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place.
Page 99 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. Replace the access panel.
Page 100: Removing A 2.5-Inch Hard Drive
Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67). Rotate the drive cage to its upright position. Disconnect the power cable and data cable from the back of the hard drive. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (2).
Page 101 Align the guide screws on the drive with the J-slots on the sides of the drive bay. Press the drive up into the drive bay then slide it forward until it locks in place. Connect the power cable and data cable to the back of the hard drive. NOTE: If the 2.5-inch hard drive is the primary drive, connect the data cable to the dark blue SATA connector labeled SATA0 on the system board.
Page 102: Drive Power Cable
Drive power cable Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67). Rotate the drive cage to its upright position. Disconnect the cable from the system board connector labeled SATAPWR0 (1), and then remove the cable from the computer.
Page 103: Baffle
Baffle The fan baffle sits between the fan sink and the rear of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67). Rotate the drive cage to its upright position. Remove the cables from the hook on the baffle.
Page 104: Hood Sensor
Hood sensor The hood sensor is attached in a slot in the rear of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67). Rotate the drive cage to its upright position. Rotate the baffle to its upright position.
Page 105: Front I/O Assembly
Front I/O assembly The front I/O assembly is attached to the front of the chassis. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67).
Page 106 Remove the cables from the three clips built into the basepan. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. Press the tab on the right side of the assembly (2), and then push the assembly into the computer.
Page 107 Remove the front I/O assembly from the computer. To install the front I/O assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly. Front I/O assembly...
Page 108: Power Switch
Power switch The power switch is attached to the left, front of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67). Remove the front bezel (Front bezel on page 67).
Page 109 Disconnect the power switch cable from the system board connector labeled PB/LED (2). Remove the power switch assembly from the computer. To install the power switch, reverse the removal procedures. Power switch...
Page 110: Speaker
Speaker The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 66). Remove the access panel (Access panel on page 67). Remove the front bezel (Front bezel on page 67).
Page 111: Heat Sink
Heat sink CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
Page 112 Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then loosen the four captive screws (2) that secure the heat sink to the system board tray. CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor.
Page 113 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Page 114: Processor
Processor Description AMD A10-7850B processor, 3.7 GHz AMD A10-7800B processor, 3.57 GHz AMD A10-6800B processor, 4.1 GHz AMD A8-7600B processor, 3.1 GHz AMD A8-6500B processor, 3.5 GHz AMD A6-7400B processor, 3.5 GHz AMD A6-6400B processor, 3.9 GHz AMD A4-7300B processor, 3.9 GHz AMD A4-6300B processor, 3.7 GHz Prepare the computer for disassembly (Preparation for disassembly on page...
Page 115 Carefully lift the processor from the socket (2). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
Page 116: Power Supply
Power supply Description Power supply, 92% efficient Power supply, 90% efficient Power supply, standard WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer.
Page 117 From the outside, rear of the chassis, remove the three Torx T15 that secure the power supply to the back of the chassis. From the inside of the chassis, push the release lever at the front of the power supply (1), slide the power supply forward (2), and then remove it from the chassis (3).
Page 118: System Board
System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description System board for use in models without Windows 8.1 System board for use in models with Windows 8.1 Standard System board for use in models with Windows 8.1 Professional System board for use in NetClone models Prepare the computer for disassembly (Preparation for disassembly on page...
Page 119 Slide the system board toward the front of the computer to disengage the I/O panel, and then lift the system board out of the computer. When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes.
Page 120: System Board Callouts
System board callouts Sys Bd Sys Bd Color Component Sys Bd Label Sys Bd Color Component Label Connector Connector CHFAN2 Chassis fan SPKR Speaker White Speaker connector connector HSENSE Hood sensor White Hood sensor FRONT USB Front I/O Yellow Front I/O connector connector PWRCPU...
Page 121 DIMM2 DIMM2 White Memory module X1PCIEXP1 PCI Express Black Expansion card (Channel B) DIMM1 DIMM1 Black Memory module X16PCIEXP PCI Express White Expansion card (Channel B) PSWD Password Green Clear system Parallel port Black Optional parallel jumper passwords port PB/LED Front I/O Black Front I/O/power...
Page 122: Using The Small Form Factor Computer In A Tower Orientation
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Prepare the computer for disassembly (Preparation for disassembly on page 66).
Page 123: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...
Page 124: Using Computer Setup (F10) Utilities
Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light turns green to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.
Page 125: Computer Setup-File
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-1 Computer Setup—File Option Description System Information Lists: Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Installed memory size/speed, number of channels (single or dual) (if applicable) ●...
Page 126: Computer Setup-Storage
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color, SMART category.
Page 127: Computer Setup-Security
Table 7-2 Computer Setup—Storage (continued) NOTE: To drag a device to a preferred place, press Enter. To remove the device from consideration as a bootable device, press F5. You can use to disable individual boot items, as well as disable EFI boot and/or legacy boot. NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started.
Page 128 Table 7-3 Computer Setup—Security (continued) Cover Removal Sensor - allows you to set the sensor to Disable/Notify User/Setup ● Password. Notify User NOTE: alerts the user that the sensor has detected that the cover has been Setup Password removed. requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed.
Page 129 Table 7-3 Computer Setup—Security (continued) A backup copy of the MBR has been previously saved ● The current bootable disk is the same disk from which the backup copy was saved ● CAUTION: Restoring a previously saved MBR after a disk utility or operating system has modified the MBR, may cause the data on the disk to become inaccessible.
Page 130: Computer Setup-Power
Table 7-3 Computer Setup—Security (continued) systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f ● keys to access items before the operating system loads. Default is disabled. NOTE: If Windows 8.1 detects a serious error, it will interrupt the boot process automatically and display advanced boot options.
Page 131: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ●...
Page 132 Table 7-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.
Page 133: Recovering The Configuration Settings
Table 7-5 Computer Setup—Advanced (for advanced users) (continued) Connected BIOS (Enabled/Disabled). Enables or disables BIOS network support. Default is ● enabled. Use Proxy (Enabled/Disabled). When enabled, displays Proxy Address field to configure the ● URL of the proxy server. Default is disabled. Update BIOS via Allows you to use F10 Setup to check for BIOS updates from hp.com and apply them using either Network...
Page 134: Troubleshooting Without Diagnostics
Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
Page 135: Helpful Hints
Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: Be in front of your computer when you call.
Page 136: Solving General Problems
Be sure that all the needed device drivers have been installed. For example, if you are using a ● printer, you need a driver for that model printer. Remove all bootable media (CD/DVD or USB device) from the system before turning it on. ●...
Page 137 Computer will not respond to keyboard or mouse. Cause Solution CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. System has locked up.
Page 138 Cannot remove computer cover or access panel. Cause Solution Smart Cover Lock, featured on some computers, is locked. Unlock the Smart Cover Lock using Computer Setup. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock .
Page 139 Poor performance. Cause Solution On the Startup tab of the System Configuration Utility, clear applications that you do not want to launch automatically, and the click OK. Some software applications, especially games, are stressful Lower the display resolution for the current application on the graphics subsystem.
Page 140: Solving Power Problems
System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button assembly.
Page 141: Solving Hard Drive Problems
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution the system enters POST, then power off and replace one device at a time and repeat this procedure until failure occurs.
Page 142 Drive not found (identified). Cause Solution probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options.
Page 143: Solving Media Card Reader Problems
Computer will not boot from hard drive. Cause Solution messages on page 157 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands.
Page 144 Can not write to the media card. Cause Solution located on the bottom of the Memory Stick/PRO card is not in the locked position. Unable to access data on the media card after inserting it into a slot. Cause Solution The media card is not inserted properly, is inserted in the Ensure that the card is inserted properly with the gold wrong slot, or is not supported.
Page 145: Solving Display Problems
Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
Page 146 Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Replace DIMMs one at a time to isolate the faulty module.
Page 147 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
Page 148 “Out of Range” displays on screen. Cause Solution Press and hold the key as your computer restarts, before the Windows logo appears. If the Windows logo appears, you must restart the computer and try again. On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press Enter.
Page 149: Solving Audio Problems
Certain typed symbols do not appear correct. Cause Solution The font you are using does not support that particular Use the Character Map to locate and select the appropriate symbol. symbol. You can copy the symbol from the Character Map into a document.
Page 150 Sound does not come out of the speaker or headphones. Cause Solution Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup. Select Advanced > Device Options > Internal Speaker. The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers.
Page 151: Solving Printer Problems
There is no sound or sound volume is too low. Cause Solution listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
Page 152: Solving Keyboard And Mouse Problems
Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application. The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Page 153 Cursor will not move using the arrow keys on the keypad. Cause Solution Num Lock key is on. Press the Num Lock key. The Num Lock light should be off if you want to use the arrow keys on the keypad. You can disable or enable the Num Lock key in Computer Setup at...
Page 154: Solving Hardware Installation Problems
Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make Remove roller ball cover from the bottom of the mouse and contact with the ball are dirty. clean the internal components with a mouse cleaning kit available from most computer stores.
Page 155 Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or Review the documentation that came with the system to memory modules were installed in the wrong location. determine if you are using the correct memory modules and to verify the proper installation.
Page 156: Solving Network Problems
Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
Page 157 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
Page 158 Table 8-2 Solving Network Problems (continued) Diagnostics reports a failure. Cause Solution The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other Ensure that the cable and device at the other end are end of the cable.
Page 159: Solving Memory Problems
Table 8-2 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
Page 160 System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 Ensure that a memory module is installed in the DIMM1 or socket. XMM1 socket on the system board. This socket must be populated with a memory module.
Page 161: Solving Cd-Rom And Dvd Problems
Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden...
Page 162 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.
Page 163: Solving Usb Flash Drive Problems
Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.
Page 164: Solving Internet Access Problems
A USB device, headphone, or microphone is not recognized by the computer. Cause Solution The device does not have power. If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet.
Page 165: Solving Software Problems
Unable to connect to the Internet. Cause Solution From the Start screen, type c, and then select Control Panel from the list of applications. Click Internet Options. In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button.
Page 166 Computer will not continue after HP logo screen displays. Cause Solution menu. If the problem is severe enough that Startup Repair doesn't start on its own and you can't access the System Recovery Options menu on your computer's hard disk, you can get to the menu and start Startup Repair by using the Windows installation disc or a system repair disc that you created earlier.
Page 167: Post Error Messages
POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
Page 168 Control panel message Description Recommended action 110-Out of Memory Space for Option ROMs Recently added PCI expansion card If a PCI expansion card was recently contains an option ROM too large to added, remove it to see if the problem download during POST.
Page 169 Control panel message Description Recommended action critical SPD information, or is incompatible Replace DIMM with a module with the chipset. conforming to the SPD standard. 214-DIMM Configuration Warning Populated DIMM Configuration is not Rearrange the DIMMs so that each channel optimized.
Page 170 Control panel message Description Recommended action 513-Front Chassis fan not detected Front chassis fan is not connected or may Reseat front chassis fan. have malfunctioned. Reseat fan cable. Replace front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may Reseat CPU or chassis fan.
Page 171 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 1155-Serial Port Address Conflict Detected Both external and internal serial ports are Remove any serial port expansion assigned to same IRQ. cards. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 166.)
Page 172 Control panel message Description Recommended action previous system BIOS version. Otherwise, update the ME firmware version. If the error still persists, replace the system board. 2220-USB Key Provisioning file has Provisioning file contained on the USB key Reboot the computer. mismatch version is not a valid version for the current ME If the error persists and system BIOS...
Page 173: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 174 Activity Beeps Possible cause Recommended action Red Power LED flashes five Pre-video memory error. CAUTION: To avoid damage to the DIMMs or times, once every second, the system board, you must unplug the computer followed by a two second power cord before attempting to reseat, install, or pause.
Page 175 Activity Beeps Possible cause Recommended action Check that the voltage selector (some models), located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. Replace the system board. Press and hold the power button for less than 4 seconds.
Page 176: 10 Password Security And Resetting Cmos
10 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Page 177: Changing A Setup Or Power-On Password
Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
Page 178: Deleting A Setup Or Power-On Password
When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.
Page 179 Remove the access panel. CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 113 for information on backing up the CMOS settings.
Page 180: 11 Hp Pc Hardware Diagnostics
11 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found.
Page 181 Option 2: Support and Drivers pages–Provides downloads for a specific product for earlier and later versions. Go to http://www.hp.com. Point to Support, located at the top of the page, and then click Download Drivers. In the text box, enter the product name, and then click Go. –...
Page 182: 12 System Backup And Recovery
12 System backup and recovery Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Page 183: Using Reset When The System Is Not Responding
Using Reset when the system is not responding NOTE: You may be prompted by User Account Control for your permission or password when you perform certain tasks. To continue a task, select the appropriate option. For information about User Account Control, see Help and Support. From the Start screen, type help, and then select Help and Support.
Page 184: Recovery Using Windows Operating System Media (Purchased Separately)
Recovery using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using Windows operating system media completely erases the hard drive contents and reformats the hard drive.
Page 185: Creating Recovery Media
After you successfully set up the computer, create recovery media. This media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. See Creating recovery media on page 175. As you add hardware and software programs, create system restore points.
Page 186: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)
NOTE: The process of creating recovery media is lengthy. You can quit the process at any time. The next time you initiate the process, it resumes where it left off. NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a media card and you may not be able to run system recovery.
Page 187: Creating Recovery Discs
Creating recovery discs NOTE: The Windows 7 operating system DVD can be created only once. The option to create that media will not be available after you create a Windows DVD. To create the Windows DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk.
Page 188: System Restore
System Restore If you have a problem that might be due to software that you installed on your computer, or if you want to restore the system to a previous state without losing any personal information, use System Restore to return the computer to a previous restore point. NOTE: Always use this System Restore procedure before you use the System Recovery feature.
Page 189: System Recovery When Windows Is Not Responding
When Windows has loaded, click the Start button, and then click All Programs. If Security and Protection is listed, continue with step 5. ● If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not ●...
Page 190: Using Hp Recovery Disc Operating System Discs (Select Models Only)
If you are using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. Click the Start button, and then click Shut Down. If the computer is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off.
Page 191 If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press as the computer is powering on to see the startup menu.
Page 192: 182 Appendix A Battery Replacement
Battery replacement The battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer has a 3-volt lithium coin cell battery installed. WARNING! The computer contains an internal lithium manganese dioxide battery.
Page 193 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.
Page 194 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.
Page 195: Appendix B Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 196: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 197: Appendix C Statement Of Volatility
Statement of Volatility HP confirms that AMD-based business desktop HP EliteDesk 705 G1 Microtower and Small Form Factor systems contain DDR3 volatile memory (memory amount depends on the customer configuration). In addition, the motherboard in the condition originally shipped without subsequent...
Page 198 To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood. Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it. Remove the AC power, wait 10 seconds until the unit AC power has drained out, then press the clear CMOS button.
Page 199: Appendix D Specifications
Specifications MT Specifications Table D-1 Specifications Chassis 14.0 in 355 mm Height 6.7 in 170 mm Width 13.4 in 340 mm Depth Approximate Weight 14.0 lb 6.35 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30°...
Page 200 Table D-1 Specifications (continued) 80 PLUS Platinum 280W active PFC 280W active PFC; 90/92/89% efficient at 20/50/100% load (115V) 280W active PFC; 91/93/90% efficient at 20/50/100% load (230V) The 280W power supply meets the 5000m requirements of CCC. Rated Input Current 3.6A Current Leakage (NFPA 99) With ground...
Page 201: Sff Specifications
SFF Specifications Table D-2 Specifications Chassis (in the desktop position) 3.95 in 10.0 mm Height 13.3 in 338 mm Width 14.9 in 380 mm Depth Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range 50°...
Page 202 Table D-2 Specifications (continued) Current Leakage (NFPA 99) < 275 μA This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
Page 203: Index
Index keyboard cleaning 28 drives access panel keyboard keys 28 locations 45, 78 locked 128 CD-ROM or DVD problems 151 MT cable connections 43 MT removal 33 changing a Power-On password MT installation 43 SFF removal and SFF cable connections 78 replacement 67 changing a Setup password 167 SFF installation 78...
Page 204 front I/O assembly, MT helpful hints 125 memory modules illustrated 12 hood sensor illustrated 11, 18 front I/O assembly, SFF illustrated 14, 21 monitor problems 135 illustrated 19 SFF removal and mouse front I/O, power switch assembly replacement 94 cleaning 28 SFF removal and HP PC Hardware Diagnostics problems 142...
Page 205 power cord set requirements processors removing country specific 186 illustrated 11, 18 2.5-inch hard drive 90 power problems 130 product ID locations 6 3.5-inch hard drive 87 power supply battery 182 fan 28 bezel blanks 69 rear chassis fan MT removal and replacement hard drive 47 MT removal and replacement media card reader 80...
Page 206 static electricity 24 Windows 7 operating system discs baffle removal and system board using for restore 180 replacement 93 illustrated 11, 17 Windows 7 operating system DVD disassembly preparation 66 MT removal and replacement creating 176 drive power cable removal and using for restore 180 replacement 92 removal and replacement 108...

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Elitedesk 705 g1 small form factor

HP EliteDesk 705 G1 Microtower Maintenance And Service Manual

1 Product Features

2 Activating and Customizing the Software

3 Illustrated Parts Catalog

4 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

5 Removal and Replacement Procedures - Microtower (MT) Chassis

6 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis

7 Computer Setup (F10) Utility

8 Troubleshooting Without Diagnostics

9 POST Error Messages

10 Password Security and Resetting CMOS

11 HP PC Hardware Diagnostics

12 System Backup and Recovery

Appendix A Battery Replacement

Appendix B Power Cord Set Requirements

Appendix C Statement of Volatility

Appendix D Specifications

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