Troubleshooting - Sony BDV-E690 Operating Instructions Manual

Troubleshooting

If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer.
Note that if service personnel changes some
parts during repair, these parts may be retained.
General
The power does not turn on.
t Check that the AC power cord (mains lead) is
connected securely.
The remote does not function.
t The distance between the remote and the unit is
too far.
t The batteries in the remote are weak.
The disc tray does not open and you cannot
remove the disc even after you press Z.
t Try the following:
1 Press and hold N and Z on the unit for
more than 5 seconds to open the disc tray.
2 Remove the disc.
3 Disconnect the AC power cord (mains
lead) from the wall outlet (mains), then
reconnect after several minutes.
The system does not work normally.
t Disconnect the AC power cord (mains lead)
from the wall outlet (mains), then reconnect
after several minutes.
Messages
[A new software version is available. Please
go to the "Setup" section of the menu and
select "Network Update" to perform the
update.] appears on the TV screen.
t See [Network Update] (page 40) to update the
system to a newer software version.
48
GB
"PROTECT" and "PUSH PWR" appear
alternately in the front panel display.
t Press "/1 to turn off the system, and check the
following items after "STANDBY"
disappears.
• Are the + and – speaker cords short-
circuited?
• Are you using only the specified speakers?
• Is anything blocking the ventilation holes of
the system?
• After checking the above items and fixing
any problems, turn on the system. If the cause
of the problem cannot be found even after
checking all the above items, consult your
nearest Sony dealer.
"LOCKED" appears in the front panel
display.
t Set the child lock function to off (page 37).
"DEMO. LOCK" appears in the front panel
display.
t Contact your nearest Sony dealer or local
authorized Sony service facility.
"Exxxx" appears in the front panel display.
t Contact your nearest Sony dealer or local
authorized Sony service facility and give the
error code.
appears without any messages on the
entire TV screen.
t Contact your nearest Sony dealer or local
authorized Sony service facility.
Picture
There is no picture.
t Check the output method on your system
(page 17).
There is no picture when you make an HDMI
cable connection.
t The unit is connected to an input device that is
not HDCP (High-bandwidth Digital Content
Protection) compliant ("HDMI" on the front
panel does not light up) (page 17).