Troubleshooting Guide - Jacuzzi Finestra FL61000 Installation & Operation Instructions

ProBleM
Pump/motor does not start
Pump/motor operates but no fully
adjustable jets are functioning
Pump/motor operates but air is not
injected into water
Water leakage from pump unions
Pump/motor shuts off by itself before
set time elapses
Control panel not responding
Lighting does not work
Door does not seal properly
note: If unit is within the warranty period, contact Jacuzi Whirlpool Bath Service Support at 1-800-288-4002 with bath's serial
number before work is started. The serial number is located on the specification/serial number plate (see Page 25)
Jacuzzi Whirlpool Bath: finestra Walk-in Bath

troUBlesHooting gUiDe

ProBaBle CaUses
No power to pump/motor
Pump/motor not plugged in
Pump/motor faulty
Jets are closed
Control panel cable disconnected
Dirty water sensor
Suction cover may be clogged
Air valves are closed
Overtightened; O-ring may be pinched or
improperly seated; under tightened
Motor thermal protection has deactivated pump/
motor due to overheating (Supply voltage low)
Dedicated GFCI tripped
Inadequate supply wiring
No power to control box
Cable disconnected or broken
Door is not properly closed
Improperly leveled legs
Seal is dirty or particles are on the seal
reMeDY
Reset dedicated GFCI
Insert plug fully into the control box motor connector
Replace pump/motor assembly
Open jets by rotating counterclockwise
Check the control cable between the control panel
and the control box. Reconnect if necessary
Damage or disconnected cable at water sensor, water
too pure
With motor turned off, remove safety cover and
remove any debris. Clean thoroughly before
replacing. replace suction cover before operating
Use electronic controls to open air valves. Reset air
valves to allow air flow
Untighten unions to check and reseat O-ring. If
O-ring has been pinched out of shape, replace (see
phone number below. When tightening union nuts,
hand tighten only
Let motor cool; thermal protection will reset. Check
for proper ventilation (Check supply voltage)
Reset dedicated GFCI. If it continues to trip, do not
use this unit. Disconnect the unit and have problem
corrected by a licensed electrician before using
Consult a licensed electrician to correct wiring to unit
Power down the system by either unplugging the unit or
shutting off the power at the house breaker panel. Wait
15 seconds then power back up. Retry the system by
activating the feature that was not responding
Unplug and reconnect cable from the control box to
the light. Replace the cable
Make sure the latches are engaged
Make sure bath is level
Clean seal with a non-alcohol cleaner
Page 2 fl61000B • 10/07