Xerox WorkCentre 7525 User Manual

Xerox workcentre 7500 series multifunction printer user guide

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Secure installation and operation (12 pages)

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Troubleshooting

Summary of Contents for Xerox WorkCentre 7525

Page 1 Troubleshooting If the message on the control panel instructs you to turn the green wheel, turn it in the direction shown. Turning the green wheel moves the original out of the feeder. If the message instructs you to open the inner cover, lift the lever with the green tab to open the inner cover.
Page 2: Clearing Jams In The Integrated Finisher
Troubleshooting If the original is not visible when the document cover is opened, lift up the document feeder tray, then remove the paper. Lower the document feeder tray. 10. If the original is not wrinkled or torn, load it into the feeder again following the instructions on the touch screen.
Page 3: Clearing Jams In The Office Finisher Lx
Troubleshooting Clearing Jams in the Office Finisher LX Clearing Jams Under the Finisher Top Cover Pull up the lever on the top cover. Open the top cover by rotating it to the left. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. Close the top cover of the finisher.
Page 4: Clearing Jams In The Finisher Transport
Troubleshooting Clearing Jams in the Finisher Transport Locate the handle on the right front of the center tray. Lift the handle of the center tray straight up to open the transport cover. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. Close the transport cover.
Page 5 Troubleshooting Open, then close, the finisher transport cover. Clearing Jams in the Finisher Transport Open the finisher transport cover. Remove the jammed paper. WorkCentre 7500 Series Multifunction Printer User Guide...
Page 6 Troubleshooting Note: If the paper is torn, remove all torn pieces from the finisher. If no paper is visible, turn green knob 1 in the direction shown and carefully pull out the jammed paper. Close the finisher transport cover. Clearing Jams at 2a in the Finisher If the paper is visible at the output tray exit, remove the paper by pulling it in the direction shown.
Page 7 Troubleshooting Move green lever 2a to the right. Remove the jammed paper. If the paper is inaccessible or if the control panel displays a message to do so, turn knob 2c in the direction shown to release the paper. Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the finisher.
Page 8 Troubleshooting Clearing Jams at 2b in the Finisher Open the front door of the finisher. Move green lever 2b to the right. Remove the jammed paper. If the paper is inaccessible or if the control panel displays a message to do so, turn knob 2c in the direction shown to release the paper.
Page 9 Troubleshooting Return lever 2b to its original position. Close the front door of the finisher. Clearing Jams at 3 in the Finisher Open the front door of the finisher. Pull down green lever 3. Carefully remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher.
Page 10 Troubleshooting Clearing Jams at 4a in the Finisher Open the front door of the finisher. Using the green handle, pull out unit 4 until it stops. Turn green knob 4a in the direction shown to release the jammed paper. Carefully remove the paper as shown. Note: If the paper is torn, remove all torn pieces from the finisher.
Page 11 Troubleshooting Clearing Jams at 4b in the Finisher Open the front door of the finisher. Move green lever 4b to the left. If paper is visible, remove the jammed paper by pulling in the direction shown. Using the green handle, pull out unit 4 until it stops. WorkCentre 7500 Series Multifunction Printer User Guide...
Page 12 Troubleshooting Turn green knob 4a in the direction shown to release the jammed paper. Carefully remove the paper from the upper left side and from inside the unit. Note: If the paper is torn, remove all torn pieces from the finisher. Return unit 4 to its original position.
Page 13: Minimizing Paper Jams
Close the front door of the finisher. Minimizing Paper Jams ® The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path or have the printer repaired.
Page 14 When printing, select the correct type and size in the print driver.  Store paper in a dry location. ®  Use only Xerox paper and transparencies designed for the printer. Avoid the following:  Paper that is specially designed for ink-jet printers with polyester coating.
Page 15: Troubleshooting Paper Jams
 Try a new ream of paper. Too much static electricity is present.  Do not fan transparencies before loading in tray. ® Using unsupported paper. Use only Xerox -approved paper. For details, see Supported Paper on page 38. Humidity is too high for coated paper.
Page 16: Jams In The Document Feeder
One of the printer doors is open. Check the doors on the printer. Close any door that is open. Duplex Unit Jams Probable Causes Solutions ®  Use only Xerox Unsupported paper of the wrong size, -approved paper. For details, see Supported thickness, or type. Paper on page 38.
Page 17 Troubleshooting Paper type is set incorrectly in the print driver. The following types of paper can be used for automatic 2-sided printing:  Plain paper  Recycled paper  Bond  Letterhead  Heavyweight  Extra-heavyweight  Preprinted  Gloss ...
Page 18: Clearing Staple Jams In The Integrated Finisher
Troubleshooting Clearing Staple Jams This section includes:  Clearing Staple Jams in the Integrated Finisher ....................228  Clearing Staple Jams in Office Finisher LX ......................230  Clearing Booklet Staple Jams in the Office Finisher LX ..................231  Clearing Main Staple Jams in the Professional Finisher ..................
Page 19 Troubleshooting Remove any loose staples or other debris from inside the finisher. Open the staple cartridge clamp by pulling firmly in the direction shown. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2).
Page 20 Troubleshooting Clearing Staple Jams in Office Finisher LX WARNING: Do not perform this procedure while the printer is copying or printing. Open the finisher door as shown. Reach into the finisher cabinet and pull the stapler toward you until it stops. Push the stapler to the right as shown.
Page 21 Troubleshooting Remove any loose staples or other debris from inside the finisher. Open the staple cartridge clamp by pulling firmly in the direction shown. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2).
Page 22 Troubleshooting WARNING: Do not perform this procedure while the printer is copying or printing. Open the finisher side cover. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening and slide them to the center. Hold the tabs on both sides of the staple cartridge and pull the cartridge out of the finisher.
Page 23: Clearing Main Staple Jams In The Professional Finisher
Troubleshooting Hold the tabs on both sides of the new staple cartridge and insert it into the original position in the finisher. Note: If you have trouble inserting the cartridge, make sure the staples are positioned correctly in the cartridge. Note: The Booklet Maker uses two staple cartridges.
Page 24 Troubleshooting Grip the staple cartridge by the orange tabs and remove the cartridge by pulling it firmly toward you. Check inside the finisher for any loose staples and remove them. Open the staple cartridge clamp by pulling firmly in the direction shown. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2).
Page 25: Clearing Booklet Staple Jams In The Professional Finisher
Troubleshooting Clearing Booklet Staple Jams in the Professional Finisher The stapler in the booklet maker uses two staple cartridges labeled R2 and R3. Booklet stapling requires that both staple cartridges be free of jammed staples. WARNING: Do not perform this procedure while the printer is copying or printing. Open the front door of the finisher.
Page 26 Troubleshooting While gripping the orange tabs of the staple cartridge, rotate it in the direction shown. Lift the staple cartridge out of the staple cartridge unit. Remove the jammed staples by pulling them in the direction shown. WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully. Push the staple cartridge into the staple cartridge unit.
Page 27: Clearing Hole Punch Jams
Troubleshooting If you find no jammed staples, repeat the preceding steps for the other staple cartridge. Return the staple cartridge unit to its original position. 10. Close the finisher front door. Clearing Hole Punch Jams Clearing Hole Punch Jams in Office Finisher LX If the printer stops printing and reports a hole punch jam, empty the hole punch waste container.
Page 28: Print Quality Problems
Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does ® not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.
Page 29: Print-Quality Modes
Use the Print-Quality Mode settings in the print driver to control print quality. If the print quality is not suitable, adjust the Print-Quality Mode setting to a higher level. ®  Use only Xerox supported paper types and sizes. For details, see Supported Paper on page 38.
Page 30 Troubleshooting  Select Color Adjustments to adjust particular characteristics of the printed color, such as Lightness, Contrast, Saturation, and Color Casts, to achieve a desired result. WorkCentre 7500 Series Multifunction Printer User Guide...
Page 31: Troubleshooting Print-Quality Problems
Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does ® not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.
Page 32: Isolating The Problem To The Printer Or To The Application
If the problem still persists, make sure that you are not printing through a print server. Try printing directly to the printer. If the problem persists, go to www.xerox.com/office/WC75xxsupport for online support information. WorkCentre 7500 Series Multifunction Printer User Guide...
Page 33: Troubleshooting Print-Quality Problems In The Printer
If you find a match in the Troubleshooting Print-Quality Pages, look in the Solutions column for the action to take to resolve the problem. If the problem persists, go to www.xerox.com/office/WC75xxsupport for online support information. Performing the Print Calibration Procedure At the printer control panel, press the Machine Status button, then touch the Tools tab.
Page 34: Copy And Scan Problems
 Copy: Use the Image Quality settings to adjust color balance. Colors are inaccurate.  Scan: Confirm the correct Original Type is set. If the problem persists, go to www.xerox.com/office/WC75xxsupport for online support information. WorkCentre 7500 Series Multifunction Printer User Guide...
Page 35: Fax Problems
Troubleshooting Fax Problems This section includes:  Problems Sending Faxes ..............................245  Problems Receiving Faxes .............................. 246 Note: If you cannot send and receive faxes, make sure that you are connected to an approved analog telephone line. The fax cannot send or receive when connected to a digital phone line. If you cannot send or receive faxes correctly, refer to the following tables.
Page 36: Problems Receiving Faxes
Troubleshooting Server Fax is enabled. Make sure that Server Fax is disabled. If the problem persists, go to www.xerox.com/office/WC75xxsupport for online support information. Problems Receiving Faxes Symptoms Causes Solutions The received fax is blank. There is a problem with the telephone...
Page 37: Getting Help
Online Support Assistant ..............................249  More Information ................................249 ® Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality. Control Panel Messages The printer control panel provides information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem.
Page 38: Scan And Fax Alerts
Your printer includes a built-in diagnostic capability allowing you to send diagnostic information directly to Xerox. Maintenance Assistant is a remote diagnostic tool that offers a fast way to resolve potential issues, receive assistance, and automate the troubleshooting or repair process.
Page 39: Online Support Assistant
You can find solutions for print-quality problems, paper jams, software installation problems, and more. Online assistance offers the latest technical solutions and illustrated step-by-step operational tips. To access the Online Support Assistant, go to www.xerox.com/office/WC75xxsupport More Information You can obtain more information about your printer from these sources: Resource...
Page 41: Specifications
Specifications This appendix includes:  Printer Configurations and Options ........................... 252  Physical Specifications ..............................254  Environmental Specifications ............................257  Electrical Specifications ..............................258  Performance Specifications ............................259  Controller Specifications ..............................260  Environmental, Health, and Safety Contact Information ................261 WorkCentre 7500 Series Multifunction Printer User Guide...
Page 42: Printer Configurations And Options
Data Security  ® Xerox Extensible Interface Platform (EIP) Available Configurations Model Print Speed in ppm (1-sided and 2-sided) WorkCentre 7525 Multifunction Printer 25 color/25 monochrome WorkCentre 7530 Multifunction Printer 30 color/30 monochrome WorkCentre 7500 Series Multifunction Printer User Guide...
Page 43: Options And Upgrades
High-Capacity Tandem Tray with standard SRA3/12 x 18 in. support, 2000 A4/Letter sheets  High-Capacity Feeder  Standard Work Surface  One Line and Dual Line Fax Kits ®  Xerox Secure Access Unified ID System  FreeFlow SMARTsend  Convenience Stapler ®  Xerox Common Access Card Enablement Kit ...
Page 44: Physical Specifications
Specifications Physical Specifications Base Configuration  Width: 1063.8 mm (41.8 in.)  Depth: 685 mm (27 in.)  Height: 1127.3 mm (44.4 in.)  Weight: 140.2 Kg (308.4 lb.) with 3-Tray Module Configuration With Integrated Finisher  Width: 1129 mm (44.4 in.) ...
Page 45: Clearance Requirements
Specifications Clearance Requirements Printer Clearance Requirements for Base Configuration Note: The clearance requirements do not change with the addition of the optional Integrated Finisher. 10 cm (3.9 in.) 30.7 cm (12.1 in.) 206.7 cm (81.4 in.) 177.8 cm (70.0 in.) Printer Clearance Requirements With Office Finisher LX and Booklet Maker 88.5 cm (34.8 in.)
Page 46: Printer Clearance Requirements With Professional Finisher
Specifications Printer Clearance Requirements With Professional Finisher 10 cm (3.9 in.) 114.1 cm 243 cm (45 in.) (96 in.) 206.7 cm (81.4 in.) Printer Clearance Requirements With Professional Finisher and High-Capacity Feeder 10 cm (3.9 in.) 114.1 cm 243 cm (45 in.) (96 in.) 206.7 cm...
Page 47: Environmental Specifications
Specifications Environmental Specifications Temperature  10°–28°C  50°–82°F Relative Humidity Operating: 15% to 85% (non-condensing) WorkCentre 7500 Series Multifunction Printer User Guide...
Page 48: Electrical Specifications
60 Hz +/- 3 Hz 1760 VA @ 220 V (Max) ENERGY STAR Qualified Product ® ® The Xerox WorkCentre 7500 Series of Multifunction Printers are ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment. The E and E mark are registered United States trademarks.
Page 49: Performance Specifications
Letter (216 x 279 mm, 8.5 x 11 in.) Bond 64–105 g/m (18–28 lb.) paper from any tray except tray 5 (bypass tray). Printer Model Color Black and White WorkCentre 7525 Multifunction Printer 25 ppm 25 ppm WorkCentre 7530 Multifunction Printer 30 ppm 30 ppm...
Page 50: Controller Specifications
Specifications Controller Specifications Processor 1.5 GHz processor Memory Memory Technology Size Clock Speed Specifications System Memory DDR2, non-ECC 2 GB 333 MHz 200-pin SODIMM, 667 MWords/s EPC Memory DDR2, non-ECC 1 GB 133 MHz 200-pin SODIMM, 267 MWords/s, 32 b wide Flash Memory EEPROM 32 MB...
Page 51 Specifications Environmental, Health, and Safety Contact Information ® For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States: 1-800 828-6571 Canada: 1-800 828-6571 Europe: +44 1707 353 434 For product safety information in the United States, go to www.xerox.com/environment...
Page 53: Regulatory Information
Regulatory Information This appendix includes:  Basic Regulations ................................264  Copy Regulations ................................266  Fax Regulations .................................. 269  Product Safety Certification ............................273  Material Safety Data Sheets ............................274 WorkCentre 7500 Series Multifunction Printer User Guide...
Page 54: Basic Regulations
 Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. Note: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Page 55: Turkey Rohs Regulation
To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. Turkey RoHS Regulation In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEE regulation.”...
Page 56: Copy Regulations
Regulatory Information Copy Regulations United States Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions. Obligations or Securities of the United States Government, such as: ...
Page 57 Regulatory Information Obligations or Securities of any Foreign Government, Bank, or Corporation. Copyrighted materials, unless permission of the copyright owner has been obtained or the reproduction falls within the “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C.
Page 58 Regulatory Information  Marks, brands, seals, wrappers, or designs used by or on behalf of the Government of Canada or of a province, the government of a state other than Canada or a department, board, Commission, or agency established by the Government of Canada or of a province or of a government of a state other than Canada ...
Page 59: Fax Regulations
Regulatory Information Fax Regulations United States Fax Send Header Requirements The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including a fax machine, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business,...
Page 60 Ask your local Telephone Company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can damage telephone company equipment. You, not Xerox, assume all responsibility and/or liability for any damage caused by the connection of this machine to an unauthorized jack.
Page 61: Radio Equipment And Telecommunications Terminal Equipment Directive
DTMF signaling for more reliable and faster call setup. Modification of this product, connection to external control software, or connection to an external control ® apparatus not authorized by Xerox will invalidate its certification. New Zealand The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
Page 62 Regulatory Information Immediately disconnect this equipment should it become physically damaged, then arrange for its disposal or repair. This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers. This device is equipped with pulse dialing, while the Telecom standard is DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialing.
Page 63: Product Safety Certification
Regulatory Information Product Safety Certification The following Agency certified this product using the Safety standards listed: Agency Standard UL60950-1, 2 Edition IEC/EN60950-1, 2 Edition WorkCentre 7500 Series Multifunction Printer User Guide...
Page 64: Material Safety Data Sheets
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your printer, go to:  North America: www.xerox.com/msds  European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts WorkCentre 7500 Series Multifunction Printer User Guide...
Page 65: Recycling And Disposal
Recycling and Disposal This appendix includes:  All Countries ..................................276  North America ..................................277  European Union .................................. 278  Other Countries ................................... 280 WorkCentre 7500 Series Multifunction Printer User Guide...
Page 66: All Countries
Recycling and Disposal All Countries ® If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
Page 67 Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative ® (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information ® about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
Page 68: Domestic/Household Environment
In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. WorkCentre 7500 Series Multifunction Printer...
Page 69: Battery Removal
Recycling and Disposal Collection and Disposal of Equipment and Batteries These symbols on the products and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery, and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directive 2002/96/EC and 2006/66/EC.
Page 70: Other Countries
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. WorkCentre 7500 Series Multifunction Printer User Guide...

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