Page of 334
Download Table of contents Bookmark

HP Color LaserJet 4700 User Manual

Also See for Color LaserJet 4700:
Service manual - 660 pages
Reference - 372 pages
Installation - 2 pages
HP Color LaserJet 4700
User Guide

   Related Manuals for HP Color LaserJet 4700

   Summary of Contents for HP Color LaserJet 4700

  • Page 1

    HP Color LaserJet 4700 User Guide...

  • Page 3

    HP Color LaserJet 4700 Series Printer User Guide...

  • Page 4

    U.S. registered marks of the United to change without notice. States Environmental Protection Agency. Microsoft® is a U.S. registered trademark The only warranties for HP products and services are set forth in the express of the Microsoft Corporation. warranty statements accompanying such Netscape Navigator is a U.S.

  • Page 5

    For 24-hour access to information using a modem or Internet connection: World Wide Web URL: for the HP Color LaserJet 4700 series printers, updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/clj4700.

  • Page 6

    HP support and information for Macintosh computers Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user. HP customer care ENWW...

  • Page 7: Table Of Contents

    Setting up the printer ....................2 Using the printer ....................3 Printer configurations ..........................4 HP Color LaserJet 4700 (part number Q7491A) ..............4 HP Color LaserJet 4700n (part number Q7492A) ..............5 HP Color LaserJet 4700dn (part number Q7493A) ..............5 HP Color LaserJet 4700dtn (part number Q7494A) .............6 HP Color LaserJet 4700ph+ (part number Q7495A) ............6...

  • Page 8: Table Of Contents

    Installing Macintosh printing system software for networks ..........24 Installing Macintosh printing system software for direct connections (USB) ......25 To remove software from Macintosh operating systems ............26 Using the HP Printer Utility for Macintosh ...................27 Opening the HP Printer Utility .....................27 Printing a cleaning page .....................27 Printing a configuration page ....................

  • Page 9: Table Of Contents

    Configure device menu ........................53 Printing menu ........................53 Print quality menu ....................... 54 System setup menu ......................57 Stapler/stacker menu ......................59 I/O menu ..........................60 Resets menu ........................62 Diagnostics menu ..........................63 Changing printer control panel configuration settings .................64 Job storage limit ........................64 Setting the job storage limit ................64 Job held timeout .........................64 Setting the job held timeout ................64...

  • Page 10: Table Of Contents

    Disabling IPX/SPX .....................83 Disabling DLC/LLC .....................83 Disabling AppleTalk ...................84 Parallel configuration ...........................85 USB configuration ..........................86 Auxiliary connection configuration .......................87 HP Jetdirect print servers ........................88 Available software solutions ....................88 Wireless printing ..........................89 IEEE 802.11 standard ......................89 Bluetooth ..........................89 4 Printing tasks Controlling print jobs ..........................92...

  • Page 11: Table Of Contents

    Layout options for printing on both sides ............117 Setting the stapling options ....................118 Setting the color options ....................119 Using the HP Digital Imaging Options dialog box .............119 Using the Services tab ......................120 Using features in the Macintosh printer driver ...................121 Creating and using presets in Mac OS X ................121...

  • Page 12: Table Of Contents

    Setting the real-time clock ....................148 Networking tab ........................148 Other links .........................148 6 Color Using color ............................150 HP ImageREt 3600 ......................150 Paper selection ......................... 150 Color options ........................150 sRGB ..........................150 Printing in four colors — CMYK ..................151 CMYK ink set emulation (PostScript only) ................151 Color matching ..........................

  • Page 13: Table Of Contents

    Neutral Grays ....................157 RGB Color ......................158 Edge Control ....................158 7 Maintenance Managing print cartridges ........................162 HP print cartridges ......................162 Non-HP print cartridges ....................162 Print cartridge authentication .................... 162 HP fraud hotline ........................ 162 Print cartridge storage ......................163 Print cartridge life expectancy ...................163 Checking the print cartridge life ..................163...

  • Page 14: Table Of Contents

    Paper jam recovery ......................212 To disable paper jam recovery .................212 Common causes of paper jams ......................213 Paper jams ........................214 Clearing jams ............................215 Jam in Tray 1 ........................215 Jam in Tray 2 or optional trays ..................216 Jams in top cover area .....................217 Clearing a jam in the top cover area ..............218 Clearing other jams ......................220 Jams in the stapler/stacker ....................

  • Page 15: Table Of Contents

    To enable memory for Windows 2000 and XP ..........276 Installing an HP Jetdirect print server card ..................277 To install an HP Jetdirect print server card ...............277 Appendix B Supplies and accessories Ordering directly through the embedded Web server (for printers with network connections) ..282 Part numbers .............................283...

  • Page 16: Table Of Contents

    Paper use .........................301 Plastics ..........................301 HP LaserJet printing supplies ................... 301 HP Printing Supplies Returns and Recycling Program Information ........302 Recycled paper .........................302 Material restrictions ......................302 Disposal of waste equipment by users in private households in the European Union ..303 Material Safety Data Sheet (MSDS) .................303...

  • Page 17

    Quick access to printer information ● Printer configurations ● Printer features ● Walk around ● Printer software ● Printer drivers ● Printer drivers for Macintosh computers ● Software for Macintosh computers ● Using the HP Printer Utility for Macintosh ● Print media specifications ENWW...

  • Page 18: Quick Access To Printer Information, World Wide Web Links, User Guide Links

    To order accessories: ■ http://www.hp.com/go/accessories User guide links For the latest version of the HP Color LaserJet 4700 series printer user guide, go to http://www.hp.com/support/clj4700. Where to look for more information Several references are available for use with this printer. See http://www.hp.com/support/clj4700.

  • Page 19: Using The Printer

    For detailed information about configuring printer drivers, go to http://www.hp.com/go/hpdpc_sw. HP Embedded Web Server User Guide Information about using the embedded Web server is available on the CD-ROM that came with the printer. Accessory and Consumable Installation Guides Provides step-by-step instructions for installing the printer’s accessories and consumables. Supplied with the printer’s optional accessories and consumables.

  • Page 20: Printer Configurations, Hp Color Laserjet 4700 (part Number Q7491a)

    Thank you for purchasing the HP Color LaserJet 4700 series printer. This printer is available in the configurations described below. HP Color LaserJet 4700 (part number Q7491A) The HP Color LaserJet 4700 printer is a four-color laser printer that prints 31 pages per minute (ppm) for letter-sized paper and 30 ppm for A4-size paper. ■...

  • Page 21: Hp Color Laserjet 4700n (part Number Q7492a), Hp Color Laserjet 4700dn (part Number Q7493a)

    HP Color LaserJet 4700n (part number Q7492A) The HP Color LaserJet 4700n printer includes the features of the 4700, plus the HP Jetdirect embedded print server (RJ-45 port) for network connectivity. HP Color LaserJet 4700dn (part number Q7493A) The HP Color LaserJet 4700dn printer includes the features of the 4700n, plus a duplexer for automatic two-sided printing, and an additional 128 MB of memory for a total of 288 MB of memory (256 MB of DDR SDRAM and 32 MB of memory on the formatter board).

  • Page 22: Hp Color Laserjet 4700dtn (part Number Q7494a), Hp Color Laserjet 4700ph+ (part Number Q7495a)

    HP Color LaserJet 4700dtn (part number Q7494A) The HP Color LaserJet 4700dtn includes all the features of the 4700dn, two additional 500-sheet paper feeders (Trays 3 and 4), and a printer stand. HP Color LaserJet 4700ph+ (part number Q7495A) The HP Color LaserJet 4700ph+ includes the features of the 4700dtn, two additional 500-sheet paper feeders (Trays 5 and 6), a high-capacity stapler/stacker, a printer stand, a hard disk, and an additional 256 MB of memory.

  • Page 23: Printer Features

    Memory ■ 160 MB of memory for the HP Color LaserJet 4700 and 4700n, 288 MB for the HP Color LaserJet 4700dn and HP Color LaserJet 4700dtn, and 544 MB for the HP Color LaserJet 4700ph+.

  • Page 24

    Tray 2 and optional trays can process media up to 120 g/m (32 lb). ■ Prints on a wide range of media types, including HP laser photo media, glossy papers, and transparencies, as well as heavy stock, labels, and envelopes. ■...

  • Page 25

    Connectivity ■ Enhanced input/output (EIO) card slots for optional connectivity. (Network connection using an HP Jetdirect embedded print server is standard on HP Color LaserJet 4700n, HP Color LaserJet 4700dn, HP Color LaserJet 4700dtn, and HP Color LaserJet 4700ph+ printers.) ■...

  • Page 26: Walk Around

    Walk around The following illustrations identify the locations and names of key components of this printer. Front view (HP Color LaserJet 4700ph+ shown) Duplexer Stapler/stacker Top cover Control panel Front cover (access to print cartridges, transfer unit, and fuser) Tray 1...

  • Page 27

    Back/side view (HP Color LaserJet 4700ph+ shown) Output tray Formatter board Upper formatter board tab USB connection ACC connection EIO connection Parallel port EIO connection Network port (RJ-45 connector) Lower formatter board tab Auxiliary port Power cord connection ENWW Walk around...

  • Page 28: Printer Software, Software, Software Features, Driver Autoconfiguration, Update Now

    LaserJet 4700 series printer. Driver Autoconfiguration The HP LaserJet PCL 6 and PCL 5c drivers for Windows and the PS drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for printer accessories at the time of installation. Some accessories that Driver Autoconfiguration supports are the duplexing unit, optional paper trays, and dual inline memory modules (DIMMs).

  • Page 29: Hp Driver Preconfiguration, Installing The Printing System Software

    HP Driver Preconfiguration HP Driver Preconfiguration is a software architecture and set of tools that allows HP software to be customized and distributed in managed corporate printing environments. Using HP Driver Preconfiguration, information technology (IT) administrators can preconfigure the printing and device defaults for HP printer drivers before installing the drivers in the network environment.

  • Page 30: Installing Windows Printing System Software For Networks

    The installer does not support printer installation or printer object creation on Novell servers. It supports only direct-mode network installations between Windows computers and a printer. To install your printer and create objects on a Novell server, use an HP utility (such as HP Web Jetadmin) or a Novell utility (such as NWAdmin).

  • Page 31: Sharing, Installing The Software After The Parallel Or Usb Cable Has Been Connected

    If installation fails, reinstall the software. If this fails, check the installation notes and readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/ support/clj4700 for help or more information.

  • Page 32: Removing Software From Windows Operating Systems, Software For Networks, Hp Web Jetadmin

    Removing software from Windows operating systems Use the Uninstaller in the HP Color LaserJet 4700/Tools program group to select and remove any or all of the Windows HP printing system components. Click Start and then click Programs. Point to HP Color LaserJet 4700 and then click Tools.

  • Page 33: Unix, Utilities, Embedded Web Server, Features

    ■ Ability to manage and configure multiple printers at once. To download a current version of HP Web Jetadmin and to see the latest list of supported host systems, visit HP Customer Care Online at http://www.hp.com/go/webjetadmin. UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks.

  • Page 34: Other Components And Utilities

    Network administrator ■ Software installer — automates the ■ PostScript Printer Description files ■ HP Web Jetadmin — a browser- printing system installation (PPDs) — for use with the Apple based system management tool. PostScript drivers that comes with http://www.hp.com/go/ ■...

  • Page 35: Printer Drivers, Supported Printer Drivers, Additional Drivers

    The following printer drivers are provided for the product. If the printer driver that you want is not on the product CD-ROM or is not available on www.hp.com, contact the manufacturer or distributor of the program that you are using, and request a driver for the product.

  • Page 36: Select The Correct Printer Driver, Printer-driver Help (windows), Gaining Access To The Printer Drivers

    Windows Milennium software program, click and then click Printers. and then click Printers. (Me) Print. Right-click the HP Color Right-click the HP Color Select the HP Color LaserJet 4700 icon, and LaserJet 4700 icon, and then select Properties then select Properties.

  • Page 37

    Printers or and then click Printers or Print. Printers and Faxes. Printers and Faxes. Select the HP Color Right-click the HP Color Right-click the HP Color LaserJet 4700, and then LaserJet 4700 icon, and LaserJet 4700 icon, and...

  • Page 38: Printer Drivers For Macintosh Computers, Supported Printer Drivers, Gaining Access To The Printer Drivers

    NOTE The most recent drivers are available at www.hp.com. Gaining access to the printer drivers Use one of the following methods to open the printer drivers from your computer.

  • Page 39

    Operating System To change the settings for all To change the print job To change the configuration print jobs until the software default settings (for example, settings (for example, add a program is closed turn on Print on Both Sides physical option such as a by default) tray, or turn on or off a driver...

  • Page 40: Software For Macintosh Computers, Installing Macintosh Printing System Software For Networks

    Download files and fonts. ■ Configure and set the printer for IP or AppleTalk printing. You can use the HP Printer Utility when your printer uses a universal serial bus (USB) or is connected to a TCP/IP-based network. NOTE The HP Printer Utility is supported for Mac OS X v10.2 or later.

  • Page 41: Installing Macintosh Printing System Software For Direct Connections (usb)

    To install printer drivers for Mac OS X v10.2 and later Connect the network cable between the HP Jetdirect print server and a network port. Insert the CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, double-click the CD icon on the desktop.

  • Page 42: To Remove Software From Macintosh Operating Systems

    The CD menu runs automatically. If the CD menu does not run automatically, double-click the CD icon on the desktop. Double-click the Installer icon in the HP LaserJet Installer folder. Follow the instructions on the computer screen. For Mac OS v9.1 and later: ●...

  • Page 43: Using The Hp Printer Utility For Macintosh, Opening The Hp Printer Utility, Printing A Cleaning

    Using the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X v10.2 or v10.3 computer. This section describes several functions that you can perform through the HP Printer Utility.

  • Page 44: Viewing Supplies Status, Ordering Supplies Online And Using Other Support Features

    Ordering supplies online and using other support features Use the HP Web site to order printer supplies, register the printer, get customer support, or learn about recycling printer supplies. You must have Internet access in order to use the supplies and support Web pages.

  • Page 45: Uploading Fonts To The Printer, Updating The Firmware, Activating The Two-sided Printing (duplexing) Mode

    Click Upload to upload the font to the printer. NOTE To remove a font from the printer, open the HP Printer Utility, select Upload Fonts, select the correct storage device in the pop-up menu, select the font that you want to delete, and then click Remove.

  • Page 46: Changing The Toner Density, Changing The Resolution Settings, Locking Or Unlocking Printer Storage Devices

    Conserve print-cartridge toner by changing the toner-density level. The lower toner-density levels conserve the most toner. Open the HP Printer Utility. In the Configuration Settings list, select Economode Toner Density. On the Toner Density popup menu, select the toner density level, and then click Apply Now.

  • Page 47: Configuring Trays, Changing Network Settings, Opening The Embedded Web Server

    Settings. The embedded Web server opens with the Networking tab selected. Click Apply Now. Opening the embedded Web server Open the embedded Web server through the HP Printer Utility. For more information about the embedded Web server, see Using the embedded Web server.

  • Page 48: Setting Up E-mail Alerts

    Set up e-mail messages that alert you to certain events that occur with the printer, such as a low toner level in a print cartridge. Open the HP Printer Utility. In the Configuration Settings list, select E-mail Alerts. Click the Server tab, and, in the SMTP server box, type the server name.

  • Page 49: Print Media Specifications, Supported Media Weights And Sizes

    (20 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. ■ To order supplies in the U.S., go to http://www.hp.com/go/ljsupplies. ■ To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html. ■...

  • Page 50

    (32 lb) bond NOTE Do not use 14 in) inkjet papers in this printer. HP Color Laser Glossy Letter: 215.9 x 279.4 mm Maximum stack height: 56 120 g/m (32 lb) bond Photo & Imaging Paper (8.5 x 11 in) mm (2.2 in)

  • Page 51

    75 g/m (20 lb) bond to 120 (32 lb) bond NOTE Do not use inkjet papers in this printer. HP Color Laser Glossy Standard sizes: 120 g/m (32 lb) bond Photo & Imaging Paper (A4/ Letter: 215.9 x 279.4 mm letter) (8.5 x 11 in)

  • Page 52

    Table 1-5 Stapler/stacker (continued) Stapler/stacker Dimensions Weight or thickness Capacity Stapling (30 sheets) 60 g/m (16 lb) to 160 g/m NOTE See above (43 lb) for supported trays NOTE Media and media sizes. types: paper and cardstock, glossy paper, transparencies, photo paper Stapling (20 sheets) 60 g/m...

  • Page 53

    Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs. The following topics are covered: ● Introduction ● Control panel buttons ● Interpreting control panel indicator lights ●...

  • Page 54: Introduction, Display

    Introduction The control panel provides control of printer functions and communicates information about the printer and print jobs. Its display provides graphic information about printer and supplies status, making it easy to identify and correct problems. Figure 2-1 Control panel buttons and lights Display ( ) button P ARROW...

  • Page 55

    Cartridges with an error ■ Some non-HP cartridges The supplies gauge appears whenever the printer shows the Ready state with no warnings. It will also appear when the printer shows a warning or error message concerning a print cartridge or multiple supplies.

  • Page 56: Accessing The Control Panel From A Computer

    Accessing the control panel from a computer You can also access the printer control panel from a computer by using the Settings page of the embedded Web server. The computer shows the same information that the control panel shows. From your computer, you can also perform control panel functions such as checking supplies status, viewing messages, or changing tray configuration.

  • Page 57: Control Panel Buttons

    Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display. Button name Function Makes selections and resumes printing after recovery errors. ELECT Navigates menus and text, and increases or decreases the values of numerical P ARROW items in the display.

  • Page 58: Interpreting Control Panel Indicator Lights

    Interpreting control panel indicator lights Figure 2-4 Control panel indicator lights EADY TTENTION Indicator Flashing Printer is online (able to Printer is offline or is turned Printer is attempting to stop EADY accept and process data). off. printing and go offline. (green) Processed data is present in Printer is not processing or...

  • Page 59: Interpreting Stapler/stacker Indicator Light Codes

    Interpreting stapler/stacker indicator light codes The following table lists errors that can occur in the stapler/stacker unit that are reported by the accessory light and on the printer control panel display. Indicator Solid Blinking Green ■ The accessory is ready ■...

  • Page 60

    Indicator Solid Blinking stapling is required, print the job on same-size paper, or staple the job manually. MIXED PAPER SIZES IN JOB TO STAPLE appears on the printer control panel display. Amber ■ The accessory is ■ The device requires experiencing a user intervention.

  • Page 61: Control Panel Menus, Getting Started Basics

    Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer, and will override the printer control panel settings. See the help files associated with the software, or for more information on accessing the printer driver, see Printer software.

  • Page 62: Menu Hierarchy, To Enter The Menus, Retrieve Job Menu, Information Menu

    Menu hierarchy The following tables list the hierarchies of each menu. To enter the menus Press to enter MENUS. Press to navigate the listings. Press to select the appropriate option. MENUS RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu Retrieve job menu for more information.

  • Page 63: Paper Handling Menu, Configure Device Menu

    PRINT CMYK SAMPLES PRINT FILE DIRECTORY PRINT PCL FONT LIST PRINT PS FONT LIST Paper handling menu Paper handling menu for more information. PAPER HANDLING TRAY 1 SIZE TRAY 1 TYPE TRAY <N> SIZE N = 2, 3, 4, 5, or 6 TRAY <N>...

  • Page 64

    PRINT MODES OPTIMIZE QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET CREATE CLEANING PAGE PROCESS CLEANING PAGE AUTO CLEANING CLEANING INTERVAL SYSTEM SETUP DATE/TIME JOB STORAGE LIMIT JOB HELD TIMEOUT SHOW ADDRESS COLOR/BLACK MIX TRAY BEHAVIOR SLEEP DELAY WAKE TIME DISPLAY BRIGHTNESS PERSONALITY CLEARABLE WARNINGS...

  • Page 65: Diagnostics Menu

    EIO X JETDIRECT (Where X=1 or 2) RESETS RESTORE FACTORY SETTINGS SLEEP MODE Diagnostics menu Diagnostics menu for more information. DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING PRINT DIAGNOSTICS PAGE DISABLE CARTRIDGE CHECK PAPER PATH SENSORS PAPER PATH TEST MANUAL SENSOR TEST MANUAL SENSOR TEST 2 COMPONENT TEST...

  • Page 66: Retrieve Job Menu

    Retrieve job menu The retrieve job menu allows you to view listings of all stored jobs. Menu item Description PRINT STORED JOB LIST Prints a page that lists all jobs stored on the printer. Each person who has jobs stored on the printer is listed. The number in parentheses indicates how many jobs that person has stored.

  • Page 67: Information Menu

    PRINT CMYK SAMPLES Prints color samples for different CMYK values. The samples act as a guide for color matching on the HP Color LaserJet 4700. PRINT FILE DIRECTORY Prints the name and directory of files stored in the printer on an optional hard disk.

  • Page 68

    If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet 4700 series printers, setting Tray 1 size and type to ANY SIZE is equivalent to First mode. Setting size or type for Tray 1 to a setting other than ANY SIZE is equivalent to Cassette mode.

  • Page 69: Configure Device Menu, Printing Menu

    Configure device menu The CONFIGURE DEVICE menu allows you to change the default printing settings, adjust the print quality, change the system configuration and I/O options, and reset the default settings. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this menu.

  • Page 70: Print Quality Menu

    Menu item Values Description FONT NUMBER FONT SOURCE: Allows you to select the font source as internal, card slot 1, 2, or FONT PITCH 3, internal disk, or EIO disk. FONT POINT SIZE FONT NUMBER: The printer assigns a number to each font and lists the SYMBOL SET numbers on the PCL font list.

  • Page 71

    Menu item Values Description RESTORE COLOR VALUES SET REGISTRATION PRINT TEST PAGE Shifts the margin alignment to center the image on the page from top to bottom, SOURCE and left to right. You can also align the image that is printed on the front with the ADJUST TRAY [N] image that is printed on the back.

  • Page 72

    CREATE CLEANING PAGE No value to select. Select CREATE CLEANING PAGE to create a cleaning page for the HP Color LaserJet 4700 and HP Color LaserJet 4700n printers. Printers equipped with an external duplexer generate a cleaning page automatically when PROCESS CLEANING PAGE is selected.

  • Page 73: System Setup Menu

    Menu item Values Description Using the cleaning page for more information. System setup menu The system setup menu allows you to make changes to general printer configuration default settings such as sleep mode, printer personality (language), and jam recovery. Changing printer control panel configuration settings for more information.

  • Page 74

    Allows you to specify settings for the tray selection behavior. (This setting allows MANUALLY FEED PROMPT you to configure the trays to behave like trays in some previous HP printers and to PS DEFER MEDIA configure two-sided printing behavior for pre-printed paper.)

  • Page 75: Stapler/stacker Menu

    Menu item Values Description AUTO CONTINUE Determines printer behavior when the system generates an Auto Continuable error. The default is ON. REPLACE SUPPLIES STOP AT OUT Sets printer behavior when a cartridge is low. The default is STOP AT OUT. This STOP AT LOW option allows the printer to continue printing until a color supply is exhausted.

  • Page 76: I/o Menu

    Menu item Values Description STAPLES OUT CONTINUE The STAPLES OUT menu defines the action that the stapler/stacker takes when STOP it runs out of staples. It can instruct the printer to stop and wait until the stapler cartridge is replaced, or it can allow printing to continue without stapling.

  • Page 77

    Menu item Values Description DLC/LLC: Select whether the DLC/LLC protocol stack is enabled or disabled. SECURE WEB: Specify whether the embedded Web server accepts communications by using only secure HTTP (HTTPS) or by using both HTTP and HTTPS. DIAGNOSTICS: Provides tests to help diagnose network hardware or TCP/IP network connection problems.

  • Page 78: Resets Menu

    Menu item Values Description LINK SPEED: Selects the network link speed and communication mode for the 10/100T print server. To ensure proper communication, the Jetdirect settings must match those of the network. Resets menu The resets menu allows you to reset factory settings, disable and enable sleep mode, and update the printer after new supplies are installed.

  • Page 79

    Diagnostics menu The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer. Menu item Description PRINT EVENT LOG This item will print an event log that will display the last 50 entries in the printer’s event log, starting with the most recent.

  • Page 80: Changing Printer Control Panel Configuration Settings, Job Storage Limit, Setting The Job Storage Limit

    Changing printer control panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, sleep mode, printer personality (language), and jam recovery. The printer control panel can also be accessed from a computer by using the Settings page of the embedded Web server.

  • Page 81: Show Ip Address, Showing The Ip Address, Color/black Mix, Setting The Color/black Mix

    Press to highlight JOB HELD TIMEOUT. Press to select JOB HELD TIMEOUT. Press to select the appropriate time period. Press to set the time period. Press Show IP address This item determines whether the printer IP address is shown on the display with the Ready message.

  • Page 82: Tray Behavior Options, Setting The Printer To Use The Requested Tray

    PS DEFER MEDIA. This setting affects how non-HP PostScript drivers will behave with the device. There is no need to change this setting if using the drivers supplied by HP. If set to ENABLED, non-HP PostScript drivers will use the HP tray selection method as the HP drivers do.

  • Page 83: Setting Manually Feed Prompt, Setting The Printer Default For Ps Defer Media

    Press to highlight SYSTEM SETUP. Press to select SYSTEM SETUP. Press to highlight TRAY BEHAVIOR. Press to select TRAY BEHAVIOR. Press to select USE REQUESTED TRAY. Press to select EXCLUSIVELY or FIRST. Press to set the behavior. Press Setting manually feed prompt Press to enter the MENUS.

  • Page 84: Setting The Printer To Use Size/type Prompt, Setting The Printer To Use Another Tray

    Press to select PS DEFER MEDIA. Press to select ENABLED or DISABLED. Press to set the behavior. Press Setting the printer to use size/type prompt Press to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press to highlight SYSTEM SETUP.

  • Page 85: Setting The Printer To Duplex Blank, Setting The Printer To Rotate Images, Sleep Delay

    Setting the printer to duplex blank pages Press to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press to highlight SYSTEM SETUP. Press to select SYSTEM SETUP. Press to highlight TRAY BEHAVIOR. Press to select TRAY BEHAVIOR. Press to highlight DUPLEX BLANK PAGES.

  • Page 86: Setting Sleep Delay, Disabling/enabling Sleep Mode, Wake Time

    Setting sleep delay Press to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press to highlight SYSTEM SETUP. Press to select SYSTEM SETUP. Press to highlight SLEEP DELAY. Press to select SLEEP DELAY. Press to select the appropriate time period. Press to set the time period.

  • Page 87: Setting The Wake Time, Display Brightness, Setting The Display Brightness

    Setting the wake time Press to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press to highlight SYSTEM SETUP. Press to select SYSTEM SETUP. Press to highlight WAKE TIME. Press to select WAKE TIME. Press to select the day of the week.

  • Page 88: Personality, Setting The Personality

    Press to select CONFIGURE DEVICE. Press to highlight SYSTEM SETUP. Press to select SYSTEM SETUP. Press to highlight DISPLAY BRIGHTNESS. Press to select DISPLAY BRIGHTNESS. Press to highlight the desired value. Press to accept the selection. Press Personality This printer features automatic personality (printer language) switching. AUTO is the default value. ■...

  • Page 89: Clearable Warnings, Setting The Clearable Warnings, Auto Continue, Setting Auto Continue

    Clearable warnings You can determine the display time of control panel clearable warnings with this option by selecting ON or JOB. The default value is JOB. ■ ON displays clearable warnings until you press . ■ JOB displays clearable warnings until the end of the job in which it was generated. Setting the clearable warnings Press to enter the MENUS.

  • Page 90: Replace Supplies, Setting Replace Supplies Response, Order At, Setting Order At Response

    NOTE Using the Override mode compromises print quality. HP does not recommend use of the Override mode. Replace the print cartridge as soon as possible. Setting replace supplies response Press to enter the MENUS.

  • Page 91: Color Supply Out, Setting Color Supply Out Response, Jam Recovery

    Press to select SYSTEM SETUP. Press to highlight ORDER AT. Press to select ORDER AT. Press to select the appropriate setting. Press to set the selection. Press Color supply out There are two options for this menu item. The default is STOP. ■...

  • Page 92: Setting Jam Recovery Response, Ram Disk, Changing Ram Disk Behavior, Language

    Setting jam recovery response Press to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press to highlight SYSTEM SETUP. Press to select SYSTEM SETUP. Press to highlight JAM RECOVERY. Press to select JAM RECOVERY. Press to select the appropriate setting.

  • Page 93: Selecting The Language, Understand

    Selecting the language Press to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press to highlight SYSTEM SETUP. Press to select SYSTEM SETUP. Press to highlight LANGUAGE. Press to select LANGUAGE. Press to select the appropriate language. Press to set the selection.

  • Page 94: Using The Printer Control Panel In Shared Environments

    Using the printer control panel in shared environments Because your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: ■ Consult your system administrator before making changes to control panel settings. Changing control panel settings could affect other print jobs. ■...

  • Page 95

    I/O configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: ● Network configuration ● Parallel configuration ● USB configuration ● Auxiliary connection configuration ● HP Jetdirect print servers ● Wireless printing ENWW...

  • Page 96: Network Configuration, Configuring Tcp/ip Parameters, Manually Configuring Tcp/ip Parameters From The Printer Control Panel

    You might need to configure certain network parameters on the printer. You can configure these parameters from installation software, the printer control panel, the embedded Web server, or management software, such as HP Web Jetadmin or the HP LaserJet Utility for Macintosh. NOTE...

  • Page 97: Setting The Subnet Mask

    Press to select MANUAL SETTINGS. Press to highlight MANUAL. Press to highlight IP ADDRESS. Press to select IP ADDRESS. NOTE The first of three sets of numbers is highlighted. If a number is not highlighted, a highlighted empty underscore appears. Press to increase or decrease the number for configuring the IP address.

  • Page 98: Setting The Default Gateway, Disabling Network Protocols (optional)

    Provides only pertinent information on the configuration page. ■ Allows the printer control panel to display protocol-specific error and warning messages. NOTE TCP/IP configuration cannot be disabled on the HP Color LaserJet 4700 series printer. Chapter 3 I/O configuration ENWW...

  • Page 99: Disabling Ipx/spx, Disabling Dlc/llc

    Disabling IPX/SPX NOTE Do not disable this protocol if Windows 95/98, Windows NT, Me, 2000, and XP users will be printing to the printer using direct-mode IPX/SPX. Press to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press to highlight I/O.

  • Page 100: Disabling Appletalk

    Press to select ON or OFF. Press the button to return to the Ready state. Disabling AppleTalk Press to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press to highlight I/O. Press to select I/O. Press to highlight the JETDIRECT menu.

  • Page 101: Parallel Configuration

    Parallel configuration The HP Color LaserJet 4700 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284-C compliant) with a C-connector plugged into the printer parallel port. The cable can be a maximum of 10 meters (30 feet) long.

  • Page 102: Usb Configuration

    USB configuration This printer supports a USB 2.0 connection. The USB port is located on the back of the printer, as shown in the figure below. You must use an A-to-B type USB cable. Figure 3-2 USB configuration USB connector USB port This printer also includes a third-party accessory (ACC) port that uses USB host protocol, shown in the figure below.

  • Page 103: Auxiliary Connection Configuration

    Auxiliary connection configuration This printer supports an auxiliary connection for paper handling input devices. The port is located on the back of the printer, as shown in the figure below. Figure 3-3 Auxiliary connection configuration Auxiliary connector ENWW Auxiliary connection configuration...

  • Page 104: Hp Jetdirect Print Servers, Available Software Solutions

    The HP Color LaserJet 4700n, 4700dn, 4700dtn, and 4700ph+ printers are equipped with embedded HP Jetdirect print servers. These servers support Ethernet 10/100T networking for peripherals. An HP Jetdirect EIO print server can also be installed in one of the HP Color LaserJet 4700 printer’s EIO slots to allow network connection.

  • Page 105: Wireless Printing, Ieee 802.11 Standard, Bluetooth

    This wireless technology increases portability and efficiency within business network applications. The HP Color LaserJet 4700 series printer uses a Bluetooth adapter (HP bt1300) to incorporate Bluetooth wireless technology. The adapter is available for either USB or parallel connections. The adapter has a 10-meter line-of-sight operation range in the 2.5 GHz ISM band and can achieve data...

  • Page 106

    Chapter 3 I/O configuration ENWW...

  • Page 107

    Printing tasks This chapter describes how to perform basic printing tasks. The following topics are covered: ● Controlling print jobs ● Selecting print media ● Automatic media type sensing (auto sense mode) ● Configuring input trays ● Printing on special media ●...

  • Page 108: Controlling Print Jobs, Source, Type And Size, Print Setting Priorities

    Controlling print jobs In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatically selects a tray using the default printer settings.

  • Page 109

    ■ Default printer settings. The default printer settings determine settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes, as described above. There are two ways to change the default printer settings: Click Start, Settings, Printers, and then right-click the printer icon, and click Properties.

  • Page 110: Selecting Print Media, Media To Avoid, Paper That Can Damage The Printer

    ■ Do not use any media that produces undesirable emissions, or that melts, offsets, or discolors when exposed to 190°C (374°F) for 0.1 second. To order HP Color LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the United States or to http://www.hp.com/ghp/buyonline.html...

  • Page 111: Automatic Media Type Sensing (auto Sense Mode), Tray 1 Sensing

    Automatic media type sensing (auto sense mode) The HP Color LaserJet 4700 series printers can automatically classify media into one of the following categories: ■ Plain ■ Transparency ■ Glossy ■ Extra-heavy glossy ■ Glossy film ■ Heavy ■ Light The automatic media type sensor functions only when that tray is configured to Any Type Plain.

  • Page 112: Tray 2–n Sensing

    Tray 2–N sensing Expanded sensing ■ The printer stops the first five pages fed from each paper tray to sense the type and averages the five results. ■ The printer assumes that the sixth and all subsequent pages are of the same media type, until the printer is turned off or goes into sleep mode, or until the tray is opened.

  • Page 113: Configuring Input Trays, Configuring Trays When The Printer Gives A Prompt

    If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet 4700 series printers, setting Tray 1 size and type to ANY SIZE is equivalent to First mode. Setting size or type for Tray 1 to a setting other than ANY SIZE is equivalent to Cassette mode.

  • Page 114: Configuring A Tray To Match Print Job Settings, Configuring Trays Using The Paper Handling Menu

    A Setting saved message appears, and then the current type and size settings are displayed. If size and type are now correct, press to clear the message. Configuring a tray to match print job settings In the software application, specify the source tray, the paper size, and the paper type. Send the job to the printer.

  • Page 115: Configuring Tray 2 And Optional Trays For A Custom Paper Size

    Press to highlight the correct paper type. Press to select the correct paper type. A Setting saved message appears, and then the current type and size settings are displayed. Configuring Tray 2 and optional trays for a custom paper size The printer automatically detects many sizes of paper, but you can also configure trays for custom paper sizes.

  • Page 116: Printing From Tray 1 (multipurpose Tray), Loading Tray 1

    Press to select the value. After the unit of measure is set properly, set the X dimension as follows: Press to highlight the correct value. Press to select the value. If the value entered is outside the valid range, Invalid value will appear for two seconds.

  • Page 117: Printing Envelopes From Tray 1, Loading Envelopes Into Tray 1

    Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. NOTE Make sure the paper fits under the tabs on the guides and not above the load level indicators. Printing envelopes from Tray 1 Many types of envelopes can be printed from Tray 1.

  • Page 118: Printing Envelopes, Printing From Tray 2 Or The Optional Trays

    Load up to 20 envelopes in the center of Tray 1 with the side to be printed facing down and the postage end toward the printer. Slide the envelopes into the printer as far as they will go without forcing them. Adjust the guides to touch the envelope stack without bending the envelopes.

  • Page 119: Loading Detectable Standard-sized Media Into Tray 2 And Optional Trays

    executive; and undetectable media sizes: 8.5 x 13 and Executive (JIS), double Japan postcard, and custom. The printer automatically detects the media size in these trays based on the tray’s paper guide configuration. (See Supported media weights and sizes.) CAUTION The paper path for the optional trays passes through Tray 2.

  • Page 120

    Adjust the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media being used. Slide the media-width guides open to the size for the media you are using. Load media into the tray face up.

  • Page 121: Loading Undetectable Standard-sized Media Into Tray 2 And Optional Trays

    Insert the tray into the printer. The printer will display the tray’s media type and size. If the configuration is not correct, press the key when the printer prompts you to configure the tray for type and size. (For more information see Configuring a tray when loading paper.) If the configuration is correct, press...

  • Page 122

    Adjust the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media being used. Slide the media-width guides open to the size for the media you are using. Load media into the tray face up.

  • Page 123: Loading Custom-sized Media Into Tray 2 And Optional Trays

    Insert the tray into the printer. The printer will display the tray’s media type and size. If the configuration is not correct, press the key when the printer prompts you to configure the tray for type and size. (For more information, see Configuring a tray when loading paper.) If the configuration is correct, press...

  • Page 124

    Slide the media width guides all the way open and adjust the rear media-length guide to the length of the paper being used. Load media into the tray face up. NOTE For best performance, load the tray completely full without splitting or fanning the ream of paper.

  • Page 125: Printing On Special Media, Transparencies, Glossy Paper

    Hewlett-Packard recommends using HP Color Laser Glossy Photo Paper and soft glossy papers designed for use in HP color laser printers. HP products are designed to work together for optimum printing results. If other types of glossy media are used, print quality could be compromised.

  • Page 126: Colored Paper, Envelopes, Labels

    Colored paper ■ Colored paper should be of the same high quality as white xerographic paper. ■ Pigments used in colored media must be able to withstand the printer’s fusing temperature of 190°C (374°F) for 0.1 second without deterioration. ■ The printer creates colors by printing patterns of dots, overlaying and varying their spacing to produce various colors.

  • Page 127: Heavy Paper, Hp Laserjet Tough Paper

    Heavy paper The following heavy paper types can be used with the HP Color LaserJet 4700 series printer. Paper type Paper weight Heavy and extra-heavy stock 105-163 g/m 28-43 lb Cardstock 164-220 g/m 43-58 lb Intermediate 90-105 g/m 24-28 lb...

  • Page 128: Preprinted Forms And Letterhead, Recycled Paper

    Preprinted forms and letterhead Observe the following guidelines for best results with preprinted forms and letterhead: ■ Forms and letterhead must be printed with heat-resistant inks that will not melt, vaporize, or release undesirable emissions when subjected to the printer’s fusing temperature of approximately 190°C (374°F) for 0.1 second.

  • Page 129: Using Features In The Printer Driver, Creating And Using Quick Sets

    ● Setting the stapling options ● Setting the color options ● Using the HP Digital Imaging Options dialog box ● Using the Services tab NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings.

  • Page 130: Creating And Using Watermarks, Resizing Documents

    To use quick sets Open the printer driver (see Gaining access to the printer drivers). Select the quick set that you want to use from the Print Task Quick Sets drop-down list. Click OK. The product is now set to print according to the saved settings in the quick set. NOTE To restore printer-driver default settings, select Default Print Settings from the Print Task Quick Sets drop-down list.

  • Page 131: Setting A Custom Paper Size From The Printer Driver, Using Different Paper/covers

    Setting a custom paper size from the printer driver To set a custom paper size Open the printer driver (see Gaining access to the printer drivers). On the Paper or Paper/Quality tab, click Custom. On the Custom Paper Size window, type the name of the custom paper size. Type the paper-size length and width.

  • Page 132: Printing On Both Sides Of The Paper

    To print more than one page on a sheet of paper, look for a layout or pages-per-sheet option in the driver. (This is sometimes called 2-up, 4-up, or n-up printing.) To print multiple pages on one sheet of paper Open the printer driver (see Gaining access to the printer drivers).

  • Page 133: To Print On Both Sides By Using The Duplex-printing Accessory

    To print on both sides by using the duplex-printing accessory Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ●...

  • Page 134: Setting The Stapling Options

    1. Long-edge landscape This layout is often used in accounting, data processing, and spreadsheet programs. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. 2. Short-edge landscape Each printed image is oriented right-side-up. Facing pages are read from top to bottom on the left page, then from top to bottom on the right page.

  • Page 135: Setting The Color Options, Using The Hp Digital Imaging Options Dialog Box

    Click OK. The product is now set to use the color options that you selected. Using the HP Digital Imaging Options dialog box HP Digital Imaging Options make it easy for you to get better photos and images. NOTE HP Digital Imaging Options are available for Windows 2000, Windows XP, and Windows Server 2003.

  • Page 136: Using The Services Tab

    Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies.

  • Page 137: Using Features In The Macintosh Printer Driver, Creating And Using Presets In Mac Os X

    Using features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer-driver Help.

  • Page 138: Printing Multiple Pages On One Sheet Of Paper, Printing On Both Sides Of The Paper

    To print a cover page Open the printer driver (see Gaining access to the printer drivers). On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document or After Document. If you are using Mac OS X, in the Cover Page Type pop-up menu, select the message that you want to print on the cover page.

  • Page 139

    To print on both sides by using the duplex-printing accessory Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ●...

  • Page 140

    NOTE For more information about using the color options, see Managing printer color options on Macintosh computers. To set the color options Open the printer driver (see Gaining access to the printer drivers). Open the Color Options pop-up menu. If you are using Mac OS X, click Show Advanced Options. Manually adjust the individual settings for text, graphics, and photographs.

  • Page 141: Two-sided (duplex) Printing

    ■ Automatic two-sided printing is not supported for certain media types, including transparencies, envelopes, labels, heavy, extra heavy, cardstock, and HP Tough paper. (The maximum weight paper for automatic duplex printing is 120 g/m (32 lb) bond.) ■...

  • Page 142: Control Panel Settings For Automatic Two-sided Printing

    Control panel settings for automatic two-sided printing Many software applications allow you to change two-sided print settings. If your software application or printer driver does not allow you to adjust two-sided printing settings, you can adjust these settings through the control panel. The factory default setting is OFF. CAUTION Do not use two-sided printing when printing on labels.

  • Page 143: Options For Binding Two-sided Printing Jobs, Manual Two-sided Printing

    NOTE To select two-sided printing from the printer driver, the driver must first be properly configured. For instructions, see the online Help for the printer driver. For more information, Printer drivers Printer drivers for Macintosh computers. Options for binding two-sided printing jobs Before printing a two-sided document, use the printer driver to choose the edge on which you will bind your finished document.

  • Page 144: Printing Booklets

    NOTE Manual two-sided printing is not supported for Windows 98 and systems that use the PS driver. To manually print on two sides (duplex) Ensure that the printer driver is configured to allow manual duplexing. For more information, see Printer drivers Printer drivers for Macintosh computers.

  • Page 145: Using The Stapler/stacker, Configuring The Printer Driver To Recognize The Stapler/stacker

    (42 to 58 lb) can be stapled. ■ Jobs containing up to 20 sheets of heavy papers, such as HP Tough Paper and HP High-Gloss laser paper, can be stapled. ■ If a job consists of only one sheet or more than 30 sheets, the job is printed to the output bin, but is not stapled.

  • Page 146: Selecting The Printer Behavior At Staples Out, Printing To The Stapler/stacker

    To print to the stapler/stacker, select the option in the software application or in the printer driver, or at the printer control panel. NOTE Using media that does not meet HP specifications might cause problems that could require repair. This repair is not covered by your printer warranty or service agreements. Chapter 4...

  • Page 147: Selecting The Stapler In An Application, Selecting The Stapler At The Control Panel, Job Offset

    Selecting the stapler in an application Windows On the File menu, click Print, and then click Properties On the Output tab, click the drop-down list under Staple, and click One Staple. Macintosh On the File menu, click Print (Command + P). Select the Finishing option.

  • Page 148: Paper Orientation When A Stapler/stacker Is Installed

    Press to highlight STAPLER STACKER, and then press . Press to highlight OFFSET, and then press . Press to highlight ENABLED, and then press . Paper orientation when a stapler/stacker is installed When the stapler/stacker is installed, the printer automatically rotates printed images 180° on all paper sizes, regardless of whether the job is stapled or not.

  • Page 149: Special Printing Situations, Printing A Different First, Printing A Blank Back Cover

    Special printing situations Use these guidelines when printing on special types of media. Printing a different first page Use the following procedure to print the first page of a document on a different media type than the rest of the document, for example, to print the first page of a document on letterhead paper and the rest on plain paper.

  • Page 150: Stopping A Print Request, Stopping The Current Print Job From The Printer Control Panel

    For Windows 98, 2000, XP, or Me, go to Start, Settings, and then Printers. Double-click the HP Color LaserJet 4700 series printer icon to open the print spooler. Select the print job you want to cancel, and then press Delete. If the print job is not cancelled, you might need to shut down and restart the computer.

  • Page 151: Job Storage Features, Proofing And Holding A Job, Printing Stored Jobs

    Job storage features The HP Color LaserJet 4700 series printer lets you store a job in the printer’s memory for printing at a later time. The job storage features use memory from both the hard disk and random access memory (RAM). These job storage features are described below.

  • Page 152: Deleting Stored Jobs, Private Jobs

    For more information about setting the job storage limit, see Configure device menu. A job can be deleted from the control panel, from the embedded Web server, or from HP Web Jetadmin. To delete a job from the control panel, use the following procedure: Press to enter MENUS.

  • Page 153: Printing A Private Job, Deleting A Private Job

    Printing a private job Press to enter MENUS. RETRIEVE JOB is highlighted. Press to select RETRIEVE JOB. Press to highlight your USER NAME. Press to select your USER NAME. Press to highlight a JOB NAME. Press to select the JOB NAME. PRINT is highlighted.

  • Page 154: Mopier Mode, Storing A Print Job, Quick-copying A Job

    The HP Color LaserJet 4700 series printers support mopying provided they have enough total memory (160 MB DDR plus 32 MB on the formatter board). The mopying feature is enabled by default if the Mopier Mode setting is Enabled in the Device Settings tab.

  • Page 155

    This feature can be turned on or off from the driver. Press to enter MENUS. RETRIEVE JOB is highlighted. Press to select RETRIEVE JOB. Press to highlight your USER NAME. Press to select your USER NAME. Press to highlight a JOB NAME. Press to select the JOB NAME.

  • Page 156: Managing Memory

    Working with memory and print server cards. NOTE Memory specification: HP Color LaserJet 4700 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. The printer features Memory Enhancement Technology (MEt), which automatically compresses page data to provide the most efficient use of the printer’s RAM.

  • Page 157

    Managing the printer This chapter describes how to manage the printer. The following topics are covered: ● Printer information pages ● Using the embedded Web server ENWW...

  • Page 158: Printer Information, Menu Map, Configuration

    Printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The procedures for printing the following information pages are described here: ■ Menu map ■ Configuration page ■ Supplies status page ■...

  • Page 159: Supplies Status, Usage

    The printer returns to the Ready state after printing the configuration page. NOTE If the printer is configured with an HP Jetdirect print server or a stapler/stacker, an additional configuration page will print that provides information about those devices.

  • Page 160: Demo, Print Cmyk Samples, Print Rgb Samples

    The message Printing... USAGE PAGE appears on the display until the printer finishes printing the usage page. The printer returns to the Ready state after printing the usage page. Demo page A demo page is a representation of a color photograph that demonstrates print quality. Press to enter the MENUS.

  • Page 161: File Directory, Event Log

    File directory The file directory page contains information for all installed mass storage devices. This option does not appear if no mass storage devices are installed. Press to enter the MENUS. Press to highlight INFORMATION. Press to select INFORMATION. Press to highlight PRINT FILE DIRECTORY.

  • Page 162: Using The Embedded Web Server, Accessing The Embedded Web Server

    You do not have to have Internet access to open and use the embedded Web server. For more information about the HP embedded Web server, see the HP Embedded Web Server User Guide. You can find this guide on the CD-ROM included with the printer.

  • Page 163: Information Tab, Settings Tab

    Configuration page. This page shows the information found on the printer configuration page. ■ Supplies Status. This page shows the life remaining of HP supplies, with 0% representing that a supply is empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window.

  • Page 164: Setting The Real-time Clock, Networking Tab, Other Links

    This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an HP Jetdirect print server.

  • Page 165

    Color This chapter describes how the HP Color LaserJet 4700 series printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Color matching ●...

  • Page 166: Using Color, Hp Imageret 3600, Paper Selection, Color Options, Srgb

    Using color The HP Color LaserJet 4700 series printer offers great color printing as soon as you set up the printer. It provides a combination of automatic color features to generate excellent color results for the general office user, plus sophisticated tools for the professional who is experienced with color use.

  • Page 167: Printing In Four Colors — Cmyk, Cmyk Ink Set Emulation (postscript Only)

    In some situations, the CMYK color values in an image or document might not be suited to the printer. For example, a document might be optimized for another printer. For best results, the CMYK values should be adapted to the HP Color LaserJet 4700. Select the appropriate color input profile from the printer driver.

  • Page 168: Color Matching, Pantone® Color Matching, Sample Book Color Matching

    PANTONE® has multiple color matching systems. PANTONE® Matching System is very popular and uses solid inks to generate a wide range of color hues and tints. See http://www.hp.com/support/ clj4700 for details on how to use PANTONE® Matching System with this printer.

  • Page 169: Printing Color Samples

    Colors may vary depending on paper type and the software application used. For more details on how to use the color samples, go to http://www.hp.com/support/clj4700. Use the following procedure to print color samples at the printer using the control panel: Press to enter the MENUS.

  • Page 170: Managing Printer Color Options On Windows Computers, Print In Grayscale, Rgb Color (color Themes)

    This setting instructs the printer to use a custom input profile to more accurately predict and control color output. You can download custom profiles from www.hp.com. Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment, halftones, and edge enhancements that are used for each element in a document.

  • Page 171: Manual Color Options

    NOTE Automatic is the default setting and is recommended for printing most color documents. The Manual color adjustment option allows you to adjust the neutral gray color treatment, halftones, and edge enhancements for text, graphics, and photographs. To access the Manual color options, from the Color tab, select Manual, then Settings.

  • Page 172

    Two values are available for the Neutral Grays setting: ■ Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutral colors without a color cast. ■ 4-Color generates neutral colors (grays and black) by combining all four toner colors. This method produces smoother gradients and transitions to non-neutral colors, and it produces the darkest black.

  • Page 173: Managing Printer Color Options On Macintosh Computers, Print Color As Gray

    Managing printer color options on Macintosh computers Setting the color options to Automatic typically produces the best possible print quality for the most common printing requirements. However, for some documents, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver.

  • Page 174: Rgb Color, Edge Control

    This setting instructs the printer to use a custom input profile to more accurately predict and control color output. You can download custom profiles from www.hp.com. Edge Control The Edge Control setting determines how edges are rendered. Edge control has three components: adaptive halftoning, Resolution Enhancement Technology (REt), and trapping.

  • Page 175

    ■ Light sets trapping at a minimal level. Adaptive halftoning and color REt settings are on. ■ Off turns off trapping, adaptive halftoning, and color REt. ENWW Managing printer color options on Macintosh computers...

  • Page 176

    Chapter 6 Color ENWW...

  • Page 177

    Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing print cartridges ● Changing print cartridges ● Replacing supplies ● Using the cleaning page ● Configuring alerts ENWW...

  • Page 178: Managing Print Cartridges, Hp Print Cartridges, Non-hp Print Cartridges, Print Cartridge Authentication, Hp Fraud Hotline

    Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not genuine HP products, HP cannot influence their design or control their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered under the printer warranty.

  • Page 179: Print Cartridge Storage, Print Cartridge Life Expectancy, Checking The Print Cartridge Life

    The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. An HP color print cartridge lasts an average of 10,000 pages and an HP black print cartridge lasts an average of 11,000 pages when printing on letter or A4-size paper at 5% coverage for each print cartridge.

  • Page 180: Changing Print Cartridges, Replacing A Print Cartridge, To Replace The Print Cartridge

    NOTE For information about recycling used print cartridges, see HP Printing Supplies Returns and Recycling Program Information, or visit the HP LaserJet Supplies Web site at http://www.hp.com/go/recycle. To replace the print cartridge Lift the top cover of the printer. CAUTION The fuser might be hot.

  • Page 181

    Pull down the front cover and transfer unit. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is punctured, print quality problems could result. Remove the used print cartridge from the printer. Remove the new print cartridge from the bag.

  • Page 182

    Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. If you are using a non-HP print cartridge, check the control panel for further instructions. For additional help, go to http://www.hp.com/support/clj4700.

  • Page 183: Replacing Supplies, Locating Supplies, Supply Replacement Guidelines

    Replacing supplies When you use genuine HP supplies, the printer automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. Locating supplies Supplies are identified by their labeling and their blue plastic handles.

  • Page 184: Making Room Around The Printer For Replacing Supplies, Approximate Replacement Intervals For Supplies

    Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of, above, and to the side of the printer for replacing supplies. Figure 7-2 Supplies replacement clearance diagram 530 mm (20.9 inches) 1294 mm (50 inches) 804 mm (31.7 inches) Approximate replacement intervals for supplies The following table lists the estimated replacement intervals for supplies and the control panel...

  • Page 185: Replacing The Stapler Cartridge

    NOTE HP recommends that you replace the stapler cartridge as soon as the REPLACE STAPLER CARTRIDGE message is displayed. Although some usable staples remain in the cartridge, they could fall into the stapler mechanism and cause product failure.

  • Page 186

    Grasp the stapler cartridge handle and pull up gently. Twist the stapler cartridge gently in a counter-clockwise direction and pull it out. Chapter 7 Maintenance ENWW...

  • Page 187

    Insert the new stapler cartridge and push it down until it snaps into place. NOTE To obtain a new stapler cartridge, order part number C8091A. Close the stapler cartridge door. ENWW Replacing supplies...

  • Page 188: Using The Cleaning

    This printer has a cleaning mode that can correct and prevent these problems. Cleaning the HP Color LaserJet 4700 and HP Color LaserJet 4700n printers at the control panel Press to enter the MENUS.

  • Page 189

    Press to highlight PROCESS CLEANING PAGE. Press to select PROCESS CLEANING PAGE. Cleaning the HP Color LaserJet 4700dn, HP Color LaserJet 4700dtn, and HP Color LaserJet 4700ph+ printers at the control panel Press to enter the MENUS. Press to highlight CONFIGURE DEVICE.

  • Page 190

    Press to select PRINT QUALITY. Press to highlight CLEANING INTERVAL. Press to select CLEANING INTERVAL. Press to highlight the desired value. Press to select the desired value. Chapter 7 Maintenance ENWW...

  • Page 191: Configuring Alerts

    Configuring alerts You can use HP Web Jetadmin or the printer’s embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account or accounts that you specify.

  • Page 192

    Chapter 7 Maintenance ENWW...

  • Page 193

    Problem solving This chapter describes what to do if problems arise with your printer. The following topics are covered: ● Basic troubleshooting checklist ● Factors affecting printer performance ● Troubleshooting information pages ● Control panel message types ● Control panel messages ●...

  • Page 194: Basic Troubleshooting Checklist

    ■ Is the on/off switch in the on position? If you cannot find solutions to printer problems in this guide, see http://www.hp.com/supplies/clj4700. For additional information on installation and setup of the printer, see the getting started guide for this printer.

  • Page 195: Factors Affecting Printer Performance

    Factors affecting printer performance Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured in pages per minute (ppm). Other factors that affect printing speed include the use of special media (such as transparencies, glossy media, heavy media, and custom-size media), printer processing time, and download time.

  • Page 196: Troubleshooting Information, Configuration, Paper Path Test

    The printer returns to the Ready state after printing. NOTE If the printer is configured with an HP Jetdirect print server, duplexer, or stapler/ stacker, an additional configuration page will print that provides information about those devices.

  • Page 197: Registration, Event Log

    The message Performing... PAPER PATH TEST appears on the display until the printer finishes the paper path test. The printer returns to the Ready state after printing the paper path test page. Registration page The registration page prints a horizontal arrow and a vertical arrow that show how far from center an image can be printed on the page.

  • Page 198

    Press to highlight PRINT EVENT LOG. Press to select PRINT EVENT LOG. The message Printing... EVENT LOG appears on the display until the printer finishes printing the event log. The printer returns to the Ready state after printing the event log. Chapter 8 Problem solving ENWW...

  • Page 199: Control Panel Message Types, Status Messages, Warning Messages, Error Messages, Critical Error Messages

    Control panel message types Control panel messages are divided into three types, depending on their severity. ■ Status messages ■ Warning messages ■ Error messages Within the error message category, some messages are ranked as Critical error messages. This section explains the differences between the control panel message types. Status messages Status messages reflect the current state of the printer.

  • Page 200: Control Panel Messages, Message Listing

    DEVICE PAPER JAM Press to step through the instructions. For more information about clearing jams, see Jams in the stapler/stacker. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/clj4700. Chapter 8 Problem solving ENWW...

  • Page 201

    For help press Press to step through the instructions. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/clj4700. 13.XX.YY JAM IN A staple is jammed in the stapler. Check Press for detailed information about the stapler/stacker for jammed staples.

  • Page 202

    Control panel message Description Recommended action If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/clj4700. 13.XX.YY JAM IN There is a jam in the duplex path. Press for detailed information about clearing the jam. DUPLEX PATH...

  • Page 203

    Description Recommended action for more information, see Clearing jams. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/clj4700. 20 INSUFFICIENT MEMORY The printer has received more data from Press to continue printing. the computer than fits in available memory.

  • Page 204

    TRANSMISSION NOTE A loss of data will occur. To continue press If the message persists, contact HP Support at http://www.hp.com/ support/clj4700. 40 EMBEDDED I/O BAD A connection with the embedded JetDirect Turn the printer off then on. Press print server has been broken.

  • Page 205

    50.1: A low fuser temperature error has instructions. occurred in the main thermistor. If the message persists, contact 50.2: A fuser warm-up service error has HP Support at http://www.hp.com/ occurred. support/clj4700. 50.3: A high fuser temperature error has occurred in the main thermistor.

  • Page 206

    Control panel message Description Recommended action Turn the printer on. If the problem persists, contact HP Support at http://www.hp.com/ support/clj4700. 54.01 PRINTER Printing cannot continue. The humidity Turn the printer off then on. environmental sensor is abnormal. ERROR If the problem persists, contact HP Support at http://www.hp.com/...

  • Page 207

    If the error reappears, turn the printer off then on. alternates with If the error does not clear, record the To continue message and contact HP Support at http://www.hp.com/support/clj4700. turn off then on 62 NO SYSTEM No system was found.

  • Page 208

    If a 68.0 error persists, contact X Description HP Support. alternates with 0 for onboard NVRAM For 68.1 errors, use the HP Web 68.X PERMANENT 1 for removable disk (flash or hard) Jetadmin software to delete files from STORAGE FULL the disk drive.

  • Page 209

    [FS] DEVICE The file system device is protected and no To enable writing to the Flash Memory, new files can be written to it. turn off write protection, using HP Web WRITE PROTECTED Jetadmin. To clear press To clear the message, press the key.

  • Page 210

    Description Recommended action [FS] FILE The printer received a PJL file system Use HP Web Jetadmin software to command that attempted to store delete files from the Flash Memory and SYSTEM IS FULL something on the file system but was try again.

  • Page 211

    Control panel message Description Recommended action Checking paper path The engine is turning its rollers to check for No action necessary. possible paper jams. Checking printer The engine is doing an internal test. No action necessary. CHOSEN PERSONALITY PJL encountered a request for a personality Press for detailed information.

  • Page 212

    Ready DISK FILE The printer received a PJL file system Use the HP Web Jetadmin software to command that attempted to store delete files from the EIO disk drive, or SYSTEM IS FULL something on the file system but was delete the stored job from the printer unsuccessful because the file system is full.

  • Page 213

    Control panel message Description Recommended action Genuine HP supplies installed A new HP cartridge has been installed. The No action necessary. printer returns to the Ready state after approximately 10 seconds. INCORRECT [COLOR] A cartridge is installed in the wrong slot and Open the top and front covers.

  • Page 214

    No action necessary. INTERNAL DISK NOT FUNCTIONAL The internal disk is not working correctly. Turn the printer off then on. If the error persists, contact HP Support at http://www.hp.com/support/clj4700. Internal disk spinning up The internal disk is spinning up. This No action necessary.

  • Page 215

    Control panel message Description Recommended action To use another tray press Alternates with LOAD TRAY 1: <TYPE> <SIZE> For help press LOAD TRAY 1: This message appears when Tray 1 is Load the correct paper in Tray 1 and press selected but is not loaded, and no other to continue.

  • Page 216

    RETRIEVE JOB menu and there are no jobs to retrieve. NON HP SUPPLY The printer has detected that a non-HP If you believe you purchased an HP print cartridge is currently installed. cartridge, please call the HP fraud hotline IN USE (1–877–219–3183, toll-free in North...

  • Page 217

    CAUTION Any printer repair required as a result of using non- The supplies gauge will display the HP cartridges is not covered under consumption levels of print cartridges, but HP warranty. the level of any refilled cartridge will not be shown.

  • Page 218

    Control panel message Description Recommended action ORDER TRANSFER KIT The transfer unit is near end of life. Printing Press to view help for the message. can continue. LESS THAN XXX PAGES Obtain the transfer kit part number from help. For help press Order the transfer kit.

  • Page 219

    Control panel message Description Recommended action Printing... The printer is generating either the PCL or No action necessary. PS personality typeface list. The printer will FONT LIST return to the Ready state when the page is completed. Printing... The printer is generating the printer menu No action necessary.

  • Page 220

    To clear the message, press the key. specified drive. FAILURE If the message persists, turn the printer off then on. To clear press If the message still persists, contact HP alternates with Support at http://www.hp.com/support/ clj4700. Ready RAM DISK FILE...

  • Page 221

    Control panel message Description Recommended action PRINT CARTRIDGES To exit press Remove at least one The printer is executing a disable cartridge Remove one print cartridge. check or component test where the print cartridge. component selected is the cartridge motor. To exit press REPLACE <COLOR>...

  • Page 222

    Control panel message Description Recommended action REPLACE FUSER KIT The fuser kit has reached the end of its life. Open the top cover. Replace the fuser kit. Printing can continue Grasp the purple handles on the fuser although print quality might be reduced. For help press unit.

  • Page 223

    Override in use CAUTION Using the Override mode compromises print quality. alternates with HP does not recommend use of the Override mode. Replace the <Current status message> print cartridge as soon as possible. REPLACE SUPPLIES This message is generated when a print Press to see step by step information.

  • Page 224

    Control panel message Description Recommended action Request accepted The printer has accepted a request to print No action necessary. an internal page, but the current job must please wait finish printing before the internal page will print. Resend The firmware upgrade was not completed Attempt upgrade again.

  • Page 225

    Close the image transfer unit and then close the top and front covers. If the error persists, contact HP support at http://www.hp.com/support/clj4700. TRAY X EMPTY The specified tray is empty and the current Refill the tray at a convenient time.

  • Page 226

    Control panel message Description Recommended action alternates with Ready Unable to mopy job The print job cannot be mopied because of Install additional memory in the printer or a memory, disk, or configuration problem. install a disk drive in the printer. alternates with Only one copy will be produced.

  • Page 227: Paper Jams

    Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, Clearing jams. NOTE All areas of the printer that might need to be opened to clear jams are equipped with green handles for rapid identification. Top cover area Duplex path Paper path...

  • Page 228: Paper Jam Recovery, To Disable Paper Jam Recovery

    Paper jam recovery This printer automatically provides paper jam recovery, a feature that allows you to set whether the printer should attempt to automatically reprint jammed pages. The options are: ■ AUTO — Printer will automatically attempt to reprint jammed pages. This is the default. ■...

  • Page 229: Common Causes Of Paper Jams

    Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. ENWW Common causes of paper jams...

  • Page 230

    When the printer is first installed, the protective insert does Jam in Tray not eject properly. Print media does not meet HP-recommended media Use only media that meets HP specifications. See specifications. Supported media weights and sizes. A supply item is installed incorrectly, causing repeated jams.

  • Page 231: Clearing Jams

    Clearing jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 Open Tray 1. Remove loaded paper from Tray 1. Reload paper in Tray 1 and check to make sure the media is loaded correctly. NOTE Do not load media above the fill tabs.

  • Page 232: Jam In Tray 2 Or Optional Trays

    Jam in Tray 2 or optional trays Pull out the tray indicated and place it on a flat surface. Make sure that the paper guides are in the correct position. Remove any partially fed media. Grasp the media by both corners and pull down. NOTE Use Tray 1 to avoid jams with heavier paper.

  • Page 233: Jams In Top Cover Area

    Check to make sure the media is loaded correctly. Insert the tray into the printer. Make sure all trays are completely closed. Jams in top cover area Jams in the top cover occur in of the areas indicated in the figures below. Use the procedures in this section to clear a jam in this area.

  • Page 234: Clearing A Jam In The Top Cover Area

    Clearing a jam in the top cover area WARNING! Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is 190°C (374°F). Wait ten minutes to allow the fuser to cool before touching the fuser.

  • Page 235

    Grasp the media by both corners and pull down. Close the transfer unit. Close the top and front covers. ENWW Clearing jams...

  • Page 236: Clearing Other Jams

    Clearing other jams Using the handles, open the top and front covers. If media is present, grasp the media by both corners and pull down. Chapter 8 Problem solving ENWW...

  • Page 237

    If media is present, grasp the media by both corners and pull up. NOTE If no media is present at these locations, continue to the next step. Grasp the green handle on the transfer unit and pull down. If media is present, grasp the media by both corners and pull down. ENWW Clearing jams...

  • Page 238

    If media is present, grasp the media by both corners and pull up. Close the transfer unit. Close the top and front covers. Chapter 8 Problem solving ENWW...

  • Page 239: Jams In The Stapler/stacker

    Jams in the stapler/stacker NOTE After resolving any stapler/stacker jams, check that there are no jams in the printer itself. For more information, see Clearing jams. Clearing jams in the paper path Remove any exposed jammed sheets. ENWW Clearing jams...

  • Page 240

    Grasp the stapler/stacker unit by its handles and lift it off the body of the printer. CAUTION The stapler/stacker unit weighs 9 kg (19.8 lb). For greater safety, you might wish to remove the stapler/stacker while standing at the rear of the printer. Set the stapler/stacker aside on a flat surface.

  • Page 241

    Remove any jammed sheets from the rear of the duplexer. Place the stapler/stacker unit onto the printer. NOTE The output bin must be pushed down into the lowest position for printing to continue. ENWW Clearing jams...

  • Page 242

    Clearing jams inside the stapler/stacker Open the top cover of the stapler/stacker unit by the handles. If jammed paper can be seen, pull it from the stapler/stacker. Close the stapler/stacker cover. Chapter 8 Problem solving ENWW...

  • Page 243

    If a jammed page is only partially visible and cannot easily be removed, grasp the stapler/stacker unit by its handles and lift it off the body of the printer. CAUTION The stapler/stacker unit weighs 9 kg (19.8 lb). For greater safety, you might wish to remove the stapler/stacker from the rear of the printer.

  • Page 244

    Place the stapler/stacker unit onto the printer. Jams at the output bin Remove any jammed paper at the output bin. Chapter 8 Problem solving ENWW...

  • Page 245: Staple Jams

    NOTE On all stapler/stacker jams, be sure that there is no jammed media in the duplexer path or inside the stapler/stacker or printer. See the other jam recovery procedures included in this section for assistance. Staple jams NOTE Clear staple jams when the message 13.XX.X JAM IN STAPLER appears on the control panel display.

  • Page 246

    Twist the stapler cartridge gently in a counter-clockwise direction and pull it out. Lift the cover at the tip of the cartridge. Remove the visible staple and close the cartridge cover. Chapter 8 Problem solving ENWW...

  • Page 247

    Place the stapler cartridge in the stapler unit. Press it down until it snaps into place. Close the stapler cartridge cover. NOTE The stapler needs to reload after clearing a staple jam, so the first few documents (up to five) might not be stapled. The stapler/stacker might make a noise as the stapler reloads staples.

  • Page 248: Media-handling Problems, Multiple Sheets, Stapler/stacker

    Media-handling problems Use only media that meets HP specifications. For paper specifications for this printer, see Supported media weights and sizes. For media ordering information, see Supplies and accessories. Multiple sheets Table 8-1 Printer feeds multiple sheets Cause and solution...

  • Page 249: Incorrect Page Size, Incorrect Tray

    For more information, see Supported media weights Repeated jams occur. sizes. NOTE Using media that is outside of HP specifications might cause problems that could require repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. Incorrect page size...

  • Page 250: Automatic Feed Error, Tray 2 Or Optional Tray Feed Error

    Table 8-4 Printer pulls from incorrect tray (continued) Cause and solution Cause Solution The specified tray is empty. Load media in the specified tray. Tray behavior for the requested tray is set to FIRST in the Change the setting to EXCLUSIVELY. SYSTEM SETUP submenu of the CONFIGURE DEVICE menu.

  • Page 251: Special Media Feed Error, Envelope Printing Error

    Configuring input trays. Transparencies or glossy paper might not meet supported Use only media that meets the HP media specifications for media specifications. this printer. See Supported media weights and sizes.

  • Page 252: Output Quality, Duplexing Error

    Output is curled or wrinkled Cause and solution Cause Solution Media does not meet the specifications for this printer. Use only media that meets the HP media specifications for this printer. See Supported media weights and sizes. Media is damaged or in poor condition.

  • Page 253

    Table 8-10 Printer will not duplex or duplexes incorrectly (continued) Cause and solution Cause Solution The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing. The first page is printing on the back of preprinted forms or Load preprinted forms and letterhead in Tray 1 with the letterhead.

  • Page 254: Printer Response Problems, Control Panel Display Is Blank, Printer Does Not Print

    Printer response problems Control panel display is blank Table 8-11 No display message Cause and solution Cause Solution The printer’s on/off button is in the standby position. Verify that the printer is on. Fans might run while the printer is in standby mode (off). The printer’s memory DIMMs are defective or installed Verify that the printer’s memory DIMMs are correctly incorrectly.

  • Page 255: Printer Not Receiving Data

    The interface cable is not correct for this configuration. Select the correct interface cable for your configuration. See Parallel configuration, HP Jetdirect print servers, or configuration. The interface cable is not securely connected to both the Disconnect and reconnect the interface cable. For Jetdirect printer and the computer.

  • Page 256: Printer Selection

    Printer selection Table 8-14 Unable to select the printer from the computer Cause and solution Cause Solution If you are using a switch box, the printer might not be Select the correct printer through the switch box. selected for the computer. The printer’s Ready indicator light is not lit.

  • Page 257: Printer Control Panel Problems, Control Panel Setting, Selecting Optional Trays

    Printer control panel problems Control panel setting Table 8-15 Control panel settings work incorrectly Cause and solution Cause Solution The printer control panel display is blank or is not lit, even Fans might run while the printer is in standby mode (off). when the fan is running.

  • Page 258: Incorrect Printer Output, Incorrect Fonts, Symbol Sets, Drifting Text, Output Errors

    Incorrect printer output Incorrect fonts Table 8-17 Incorrect fonts are printed Cause and solution Cause Solution The font has not been correctly selected in the software Re-select the font in the software application. application. The font is not available to the printer. Download the font to the printer or use another font.

  • Page 259: Partial Printout, Guidelines For Printing With Different Fonts

    Table 8-20 Erratic, missing characters or interrupted printout (continued) Cause and solution Cause Solution The interface cable is loose. Disconnect and reconnect the interface cable. The interface cable is damaged or bad. Try using a different interface cable. The power cable is loose. Disconnect and reconnect the power cable.

  • Page 260: Software Application Problems, System Selection Through Software, Font Selection From Software, Color Selection From Software

    Software application problems System selection through software Table 8-22 Unable to change system selections through software Cause and solution Cause Solution System software changes are locked out by the printer Consult with your network administrator. control panel. The software application does not support system changes. See the software application documentation.

  • Page 261

    Table 8-25 Printer driver does not recognize the optional trays or the duplexer (continued) Cause and solution Cause Solution more information, see Printer drivers Printer drivers for Macintosh computers. The accessory might not be installed. Verify that the accessory is properly installed. ENWW Software application problems...

  • Page 262: Troubleshooting Common Macintosh Problems, Solving Problems With Mac Os V9.x

    Troubleshooting common Macintosh problems This section lists problems that can occur when using Mac OS v9.x or Mac OS X. Solving problems with Mac OS v9.x NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The printer will not appear in the Chooser.

  • Page 263

    Table 8-26 Problems with Mac OS v9.x (continued) A print job was not sent to the printer that you wanted. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

  • Page 264

    Table 8-26 Problems with Mac OS v9.x (continued) When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause Solution This problem is caused by either a software or hardware Software troubleshooting component.

  • Page 265: Solving Problems With Mac Os X

    Solving problems with Mac OS X Table 8-27 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed Make sure that the printer PPD is in the following hard-drive folder: incorrectly.

  • Page 266

    Table 8-27 Problems with Mac OS X (continued) The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution where <lang> is the two-letter language code for the language that you are using.

  • Page 267

    Table 8-27 Problems with Mac OS X (continued) When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware Software troubleshooting component.

  • Page 268: Color Printing Problems, Printout Color Error, Incorrect Shade, Missing Color

    Missing color Table 8-30 Missing color Cause and solution Cause Solution Defective HP print cartridge. Replace the cartridge. A non-HP cartridge might be installed. Ensure that you are using a genuine HP print cartridge. Chapter 8 Problem solving ENWW...

  • Page 269: Cartridge Error, Color Match Error

    Print cartridges might be improperly installed. Verify that each print cartridge is installed properly. A non-HP cartridge might be installed. Ensure that you are using a genuine HP print cartridge. Color match error Table 8-32 Printed colors do not match screen colors...

  • Page 270: Print Quality Troubleshooting, Print Quality Problems Associated With Media, Overhead Transparency Defects

    Use paper that meets HP paper specifications. See Supported media weights and sizes. ■ The surface of the media is too smooth. Use media that meets HP paper specifications. See Supported media weights and sizes. ■ The print driver setting might be incorrect. Be sure that you have selected the correct driver setting for the paper that you are using.

  • Page 271: Print Quality Problems Associated With The Environment, Print Quality Problems Associated With Jams

    The print quality troubleshooting tool helps you identify and troubleshoot print quality issues for the HP Color LaserJet 4700 printer. The tool includes solutions for many print quality issues, using standard images to provide a common diagnostic environment. It is designed to provide intuitive,...

  • Page 272: Calibrating The Printer, Repetitive Defect Ruler

    Calibrating the printer The HP Color LaserJet 4700 printer automatically calibrates and cleans at various times to maintain the highest level of print quality. The user might also request the printer to calibrate via the printer’s control panel, using QUICK CALIBRATE NOW or FULL CALIBRATE NOW located in the CALIBRATION and PRINT QUALITY menu.

  • Page 273: Print Quality Defect Chart

    Fuser (81.0 mm (3.19 inches)) Print cartridge (94.2 mm (3.71 inches)) To confirm that a print cartridge is the problem, insert a print cartridge from another HP Color LaserJet 4700 printer, if one is available, before ordering a new print cartridge.

  • Page 274

    For the latest information and problem-solving procedures, go to http://www.hp.com/support/clj4700. NOTE The print-quality defect chart assumes the use of letter- or A4-size media that has moved through the printer short-edge first (portrait orientation). An image with no defects...

  • Page 275

    Color fade in all colors Color fade in one color ■ Make sure that the ■ Make sure that the operation and location operation and location requirements of the requirements of the printer are met. printer are met. ■ Calibrate the printer. ■...

  • Page 276

    Smeared toner White areas (dropouts) on page ■ Make sure to use supported media. ■ Make sure that the operation and location requirements of the printer are met. ■ Make sure to use supported media. ■ Make sure that the media you are using does not have any wrinkles or dents from...

  • Page 277

    does not have any follow the diagnostic wrinkles or dents from procedure listed on the handling, and that the first page to help isolate media is not the defect to a particular contaminated with component. visible fingerprints or other foreign substances. ■...

  • Page 278

    Chapter 8 Problem solving ENWW...

  • Page 279

    Working with memory and print server cards ENWW...

  • Page 280

    DDR SDRAM memory is available in 128 and 256 MB modules. NOTE Memory specification: HP Color LaserJet 4700 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. The printer also has three flash memory card slots for printer firmware, fonts, and other solutions.

  • Page 281: Installing A Hard Disk, Memory, And Fonts, Installing A Hard Drive

    Installing a hard disk, memory, and fonts You can install more memory for the printer, and you can also install a font card to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs.

  • Page 282

    Locate the formatter board in the rear of the printer. Locate an open EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded.

  • Page 283

    Firmly insert the hard disk into the EIO slot. Insert and tighten the retaining screws that came with the hard disk. Connect the cables and power cord, and turn the printer on. ENWW Installing a hard disk, memory, and fonts...

  • Page 284: Installing Ddr Memory Dimms

    Installing DDR memory DIMMs Turn the printer off. Disconnect all power and interface cables. Locate the formatter board in the rear of the printer. Appendix A Working with memory and print server cards ENWW...

  • Page 285

    Grasp the black tabs situated near the top and bottom of the formatter board. Gently pull on the black tabs to pull the formatter board from the printer. Place the formatter board on a clean, flat, grounded surface. ENWW Installing a hard disk, memory, and fonts...

  • Page 286

    To replace a DDR DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DDR DIMM up at an angle, and pull it out. Remove the new DIMM from the antistatic package. Locate the alignment notch on the bottom edge of the DIMM.

  • Page 287

    Push down on the DIMM until both latches engage the DIMM. NOTE If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM.

  • Page 288: Installing A Flash Memory Card

    Reconnect the power cable and interface cables, and turn the printer on. If you installed a memory DIMM, go to Enabling memory. Installing a flash memory card CAUTION Do not insert a flash memory card that is designed for use with a digital camera into the printer.

  • Page 289

    Disconnect all power and interface cables. Locate the formatter board in the rear of the printer. ENWW Installing a hard disk, memory, and fonts...

  • Page 290

    Grasp the black tabs situated near the top and bottom of the formatter board. Gently pull on the black tabs to pull the formatter board from the printer. Place the formatter board on a clean, flat, grounded surface. Appendix A Working with memory and print server cards ENWW...

  • Page 291

    Align the groove on the side of the flash memory card with the notches in the connector and push it in the slot until it is fully seated. CAUTION Do not insert the flash memory card at an angle. NOTE The first flash memory slot marked "Firmware Slot"...

  • Page 292: Enabling Memory, To Enable Memory For Windows 98 And Me

    Reconnect the power cable and interface cables, and turn the printer on. Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 98 and Me On the Start menu, point to Settings, and click Printers. Right-click the printer and select Properties.

  • Page 293: Installing An Hp Jetdirect Print Server Card, To Install An Hp Jetdirect Print Server Card

    Installing an HP Jetdirect print server card You can install an HP Jetdirect print server in an open EIO slot. To install an HP Jetdirect print server card Turn the printer off. Disconnect all power and interface cables. ENWW Installing an HP Jetdirect print server card...

  • Page 294

    Locate the formatter board in the rear of the printer. Locate an open EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded.

  • Page 295

    Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card. Connect the network cable. ENWW Installing an HP Jetdirect print server card...

  • Page 296

    Configuration page). In addition to a printer configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information should also print. If the printer does not print, uninstall and reinstall the print server card to ensure that it is completely seated in the slot.

  • Page 297

    Supplies and accessories To order supplies in the US, contact http://www.hp.com/go/ljsupplies. To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html. To order accessories, see http://www.hp.com/go/ accessories. ENWW...

  • Page 298: Ordering Directly Through The Embedded Web Server (for Printers With Network Connections)

    Click Other Links. Click Order Supplies. The browser opens to a page in which you can choose to send information about the printer to HP. You also have the option to order supplies without sending the printer’s information to HP.

  • Page 299: Part Numbers

    DIMM 32-MB Flash memory card C2630A DIMM 128-MB DDR 200-pin SDRAM C2631A DIMM 256-MB DDR 200-pin SDRAM Accessories J7934A HP Jetdirect 620n fast Ethernet print server J7960A HP Jetdirect 625n Gigabit Ethernet print server J7951A HP Jetdirect ew2400 wired/wireless print server (external)

  • Page 300

    Part Part number Type/size C6518A HP USB 2.0 printer cable a-b, 2 meter (6 feet) 92215N HP LocalTalk cable kit Media Q6541A HP Color Laser Soft Gloss Presentation Paper (letter), 200 sheets Q6542A HP Professional 120 Soft Gloss Laser Paper (A4), 200 sheets...

  • Page 301

    HP Color LaserJet 4700 Series Printer Stand Install Guide For downloadable versions, go to http://www.hp.com/support/clj4700. When connected, select Manuals. Q7504-90901 HP Color LaserJet 4700 Series ETB Kit Install Guide For downloadable versions, go to http://www.hp.com/support/clj4700. When connected, select Manuals. Q7502-90901...

  • Page 302

    Appendix B Supplies and accessories ENWW...

  • Page 303

    Service and Support ENWW...

  • Page 304

    HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

  • Page 305: Print Cartridge Limited Warranty Statement

    To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.

  • Page 306: Fuser And Transfer Unit Limited Warranty Statement

    Fuser and transfer unit limited warranty statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products that (a) have been refurbished, remanufactured or...

  • Page 307: Hp Maintenance Agreements, On-site Service Agreements, Priority On-site Service, Next-day On-site Service

    Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times: Priority on-site service This agreement provides 4-hour service response to your site for calls made during normal HP business hours.

  • Page 308

    Appendix C Service and Support ENWW...

  • Page 309

    Printer specifications ENWW...

  • Page 310: Physical Dimensions

    HP Color LaserJet 582 mm (22.9 in.) 598 mm (23.5 in.) 521 mm (20.5 in.) 47.7 kg (105.1 lb.) 4700 and HP Color LaserJet 4700n HP Color LaserJet 628.6 mm (24.7 in.) 598 mm (23.5 in.) 521 mm (20.5 in.) 48.9 kg (107.8 lb.)

  • Page 311: Electrical Specifications

    Table D-2 Power consumption (average, in watts) Power consumption (average, in watts) Product model Printing (31 ppm Ready 3, 4 Sleep letter) HP Color LaserJet 4700 HP Color LaserJet 4700n HP Color LaserJet 4700dn HP Color LaserJet 4700dtn HP Color...

  • Page 312: Acoustic Emissions

    =31 dB (A) NOTE Values are subject to change. See http://www.hp.com/support/clj4700 for current information. Configuration tested: Base printer, simplex printing on A4 paper. HP Color LaserJet 4700 speed: 31 ppm letter and 30 ppm A4 paper. Appendix D Printer specifications ENWW...

  • Page 313: Environmental Specifications

    Environmental specifications Specification Recommended Allowed Temperature 17 to 25°C (62.6 to 77°F) 15 to 30°C (59 to 86°F) Humidity 30 to 70% relative humidity (RH) 10 to 80% RH Altitude 0 to 2600 m (0 to 8530 ft) ENWW Environmental specifications...

  • Page 314

    Appendix D Printer specifications ENWW...

  • Page 315

    Regulatory information ENWW...

  • Page 316: Fcc Regulations

    Consult your dealer or an experienced radio/TV technician. NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

  • Page 317: Environmental Product Stewardship Program, Protecting The Environment, Ozone Production, Power Consumption, Paper Use, Plastics

    In many countries/regions, this product’s printing supplies (print cartridges, fuser, and transfer unit) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to- use and free takeback program is available in over 30 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.

  • Page 318: Hp Printing Supplies Returns And Recycling Program Information, Recycled Paper, Material Restrictions

    Program. Recycled paper This product is capable of using recycled papers according to EN 12281:2002. HP recommends the use of recycled papers that contain not more than 5% ground wood, such as HP Office Recycled paper. Material restrictions This HP product contains a battery that may require special handling at end-of-life. The battery contained in this product includes: ■...

  • Page 319: Disposal Of Waste Equipment By Users In Private Households In The European Union

    Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies Web site at http://www.hp.com/hpinfo/community/environment/productinfo/safety.htm. For more information On HP’s environmental programs, including:...

  • Page 320: Declaration Of Conformity

    Manufacturer’s Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 4700, 4700n, 4700dn, 4700dtn, 4700ph+ Product numbers: Q7491A, Q7492A, Q7493A, Q7494A, Q7495A including accessories: Q7499A, Q7033A, Q7505A BOISB-0404-00 Regulatory Model Number Product Options:...

  • Page 321: Safety Statements, Laser Safety, Canadian Doc Regulations, Emi Statement (korea), Vcci Statement (japan)

    Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S.

  • Page 322: Laser Statement For Finland

    överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet 4700, 4700n, 4700dn, 4700dtn, 4700ph+ -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa...

  • Page 323: Glossary

    A feature that allows printing on both sides of a sheet of paper. An acronym for "Enhanced Input/Output." A hardware interface used for adding an internal print server, network adaptor, hard disk, and other plug-in functionality for HP printers. embedded Web server A server that is completely contained within a device.

  • Page 324

    HP Jetdirect HP product for network printing. HP Web Jetadmin HP trademarked device management software that lets you manage a single printer or multiple printers using a Web browser. An acronym for "input/output" and refers to computer port settings. IP address The unique number assigned to a computer device connected to a network.

  • Page 325

    An acronym for "read-only memory," a type of computer memory used to store data that should not be changed. supplies Materials used by the printer that are used up and must be replaced. Supply items for the HP Color LaserJet 4700 printer are the four print cartridges, the transfer belt, and the fuser. TCP/IP An internet protocol (developed by the U.S.

  • Page 326

    ENWW...

  • Page 327: Index

    155, 158 printer personalities 72 four-color printing 151 problems 241 halftone options 155, 157 using in shared environments accessories HP ImageREt 3600 150 hard disk 8 managing options 154, 157 control panel display ordering 281 matching 152 options 71...

  • Page 328

    HP Jetdirect print servers configuring 147 loading 116, 122 configuring 147 job held timeout 64 duplexing 116, 122 installing 277 job offset 129, 131 HP OpenVMS drivers 19 job storage 7, 135 HP Web Jetadmin job storage limit 64...

  • Page 329

    Web server 148 authentication 162 printer configurations 4, 64 default gateway 82 checking toner levels 163 printer driver disabling DLC/LLC 83 genuine HP 162 Services tab 120 disabling IPX/SPX 83 life expectancy 163 printer features disabling protocols 82 managing 162...

  • Page 330

    printing 137 enabling 70 storing 138 problem solving 177 time 69 subnet mask 81 product stewardship 301 sleep mode 69 supplies PS drivers software locating 167 selecting 20 applications 18 ordering 281 installing 13 replacement intervals 168 macintosh 24 replacing 167 quick sets 113 networks 16 status 147...

  • Page 331

    USB port troubleshooting Macintosh 247, 250 Use Different Paper/Covers 115 user interface 7 Wake time changing 70 wake time setting 70 warranty print cartridge 289 product 287, 288 transfer unit 290 watermarks cover page 121 Windows drivers, accessing 20 wireless printing 802.11b standard 89 Bluetooth 89 wrong printer, sending to 246...

  • Page 332

    Index ENWW...

  • Page 334

    © 2005 Hewlett-Packard Development Company, L.P. www.hp.com *Q7491-90908* *Q7491-90908* Q7491-90908...

Comments to this Manuals

Symbols: 0
Latest comments: