Lexus 2015 CT 200h Warranty And Services Manual

Lexus 2015 CT 200h Warranty And Services Manual

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2015
CT 200h
WARRANTY AND SERVICES GUIDE
Owner Amenities
|
Warranty Information
|
Maintenance Requirements

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Table of Contents
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Summary of Contents for Lexus 2015 CT 200h

  • Page 1 2015 CT 200h WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...
  • Page 2: Safety Precautions

    Lexus dealership. To locate your shock and even fatal injury unless ap propriate precautions are taken. nearest authorized Lexus dealership, log on to www.lexus.com or contact To avoid personal injury, please Lexus Customer Satisfaction follow all caution labels attached to at (800) 255-3987.
  • Page 3 WELCOME TO THE LEXUS FAMILY Scheduled Maintenance: Your From everyone at Lexus, thank you for purchasing one of our vehicles. Your vehicle requires main tenance every Lexus is designed to deliver uncom- six months or 5,000 miles, whichever promising luxury and performance.
  • Page 4: Table Of Contents

    The Lexus Commitment . . . . . . . . . . . . . . . . . . .
  • Page 5 Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . .
  • Page 6: Complimentary Services

    5,000 maintenance service. Programming miles, whichever occurs first. To of some Lexus Personal ized Settings obtain this service, contact your Lexus requires special equipment and may dealership. Your complimentary be performed only by an authorized service will include these items: Lexus dealership.
  • Page 7: Loaner Vehicle

    If your vehicle must be kept overnight Lexus dealership service consultant. at a Lexus dealership for a warranty- covered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days.
  • Page 8: Roadside Assistance

    • Towing to the nearest Lexus Additional Coverage dealership (or an alternate After your roadside assistance repair facility, if necessary). coverage expires, you may join a motor club created exclusively •...
  • Page 9: Other Benefits And Assistance

    A Lexus dealer- by a trained Lexus technician. ship sales consultant can help you If you’d like to know more about Lexus select the plan that’s best for you. quality-control procedures, ask a Lexus dealership service consultant.
  • Page 10: The Smart Key

    If a Smart Key or the key-number vehicle is repaired with Genuine plate is not available, a Lexus dealer Lexus Parts is to take it to a Lexus or certain locksmiths can obtain dealership. Each dealership works the key code from a restricted- with selected collision repair access database.
  • Page 11: Introduction

    IF YOU NEED ASSISTANCE Step 2 Both Lexus and your Lexus dealer are dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction is your concern to your satisfaction, our first priority. Should you have a...
  • Page 12 Magnuson-Moss Warranty Act. The service is provided at no cost In addition, you must use NCDS if to you. It is part of Lexus’ effort to you are required to do so prior to promptly and equitably resolve your exercising certain rights or seeking concerns.
  • Page 13 (VIN), the names of your selling expiration of the eligibility period, and servicing dealerships, and the provided the concern or alleged current mileage on your Lexus. defect was brought to the attention of Lexus or one of its dealers during the eligibility period. Introduction...
  • Page 14 In addition to completing the process work? customer claim form, please provide NCDS with the following information: When NCDS receives your request, it will be forwarded to the Lexus area • Vehicle year, make, model, VIN, office for response. mileage and date of purchase.
  • Page 15 If you are dissatisfied with the arbitrator’s decision or Lexus’ The decision of the arbitrator(s) is compliance, you may pursue any binding on Lexus but not on you. other legal remedies available to you, Lexus must comply with the decision including small claims court. You...
  • Page 16: The Lexus Commitment

    The strates not only our confidence in section beginning on page 39 Lexus vehicles, but also our commit- describes your vehicle’s mainte- ment to every Lexus customer. We’re nance requirements. Be sure to dedicated to ensuring that you enjoy...
  • Page 17: Warranty Coverages At A Glance

    WARRANTY COVERAGES AT A GLANCE Introduction...
  • Page 18: Your Warranties In Detail

    Who Is the Warrantor When Warranty Begins The warrantor for these limited The warranty period begins on warranties is Lexus, a division of the vehicle’s in-service date, Toyota Motor Sales, U.S.A., Inc., which is the first date the vehicle 19001 South Western Avenue,...
  • Page 19: Your Rights Under State Law

    Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of merchant-...
  • Page 20: New Vehicle Limited Warranty

    Lexus, subject to the here and supplied by Lexus, subject to exceptions indicated under “What Is the exceptions indicated under “What Not Covered”...
  • Page 21: Corrosion Perforation

    Lexus, subject to Lexus dealership is covered. the exceptions indicated under “What This warranty does not cover damage Is Not Covered”...
  • Page 22: Vehicle Identification Number

    *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...
  • Page 23: Dispute Resolution

    Act. You may also be required to obligation or liability in connection use the National Center for Dispute with this vehicle. Lexus shall not Settlement before seeking remedies be liable for incidental or conse- under the Lemon Laws of your state.
  • Page 24: Federal Emission Control Warranty

    FEDERAL EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Emission Performance Warranty Lexus warrants that your vehicle: Some states and localities have • Was designed, built and established vehicle inspection equipped to conform at the and maintenance (I/M) programs...
  • Page 25 FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LISTS Air/Fuel Metering System These warranty obligations do not • apply to failures or noncompliance Air/fuel ratio feedback caused by: control system • • The use of replacement parts Electronic fuel injection not certified in accordance system components with aftermarket parts...
  • Page 26: Ignition System

    FEDERAL EMISSION CONTROL WARRANTY Hybrid System Positive Crankcase Ventilation • (PCV) System Battery control module • (battery voltage sensor) (8/80)* Oil filler cap • • Battery thermistor PCV valve or orifice • Generator Other Parts Used in • Hybrid battery* Systems Listed •...
  • Page 27: Replacement Parts

    Owner’s Manual and this guide. your vehicle’s emission control Lexus will not deny a warranty claim systems, Lexus recommends the solely because you do not have use of Genuine Lexus Parts when records to show that you maintained servicing or repairing the systems.
  • Page 28 30 days (unless a shorter Division (6405J) period is required by law). If your Attn: Warranty Complaints claim is denied, Lexus will notify you 401 M Street SW in writing of the reason within the Washington, D.C. 20460 same period. If we fail to do so, we will repair your vehicle free of charge.
  • Page 29: Dealer Certificate

    Lexus prior to the sale properly. The Emission Performance of the vehicle as set forth in Lexus’ Warranty referred to in Paragraph 4 current pre-delivery service manual. and furnished with the vehicle is solely that of the manufacturer.
  • Page 30: California Emission Control Warranty

    YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board Vehicles equipped with a (CARB) and Lexus are pleased to California Certified Emission explain the emission control system Control System that are registered warranty for your 2015 vehicle. In and operated in California or...
  • Page 31 System DEFECT WARRANTY. of time, not to exceed 30 days. Note: Under the terms of the Basic Warranty, Lexus provides You should also be aware that Lexus coverage of four years or may deny you warranty coverage if 50,000 miles, whichever occurs your vehicle or a part has failed due first.
  • Page 32: Parts List

    CALIFORNIA EMISSION CONTROL WARRANTY PARTS LIST: LONG-TERM EMISSION WHAT IS NOT COVERED DEFECT WARRANTY The parts listed here are covered These warranty obligations do not apply to failures or noncompliance for seven years or 70,000 miles caused by: from the vehicle’s in-service date, whichever occurs first.
  • Page 33 You are responsible for performance • Battery control module of the required maintenance (battery voltage sensor)* indicated in the Owner’s Manual and this guide. Lexus will not deny • Hybrid battery* a warranty claim solely because • Hybrid battery junction block...
  • Page 34 However, use of replace- period is required by law). If your ment parts that are not equivalent claim is denied, Lexus will notify you in quality to Genuine Lexus Parts in writing of the reason within the may impair the effectiveness of same period.
  • Page 35 CALIFORNIA EMISSION CONTROL WARRANTY IF YOU HAVE REPAIR DELAYS QUESTIONS If a Lexus dealership is unable to If you have questions or concerns complete repairs on your vehicle about your vehicle’s California within 30 days, you may have the emission warranty coverage, repairs made under Lexus’...
  • Page 36: Tire Limited Warranty

    The tires that come as original equipment on your vehicle are One Park Way South warranted by their manufacturer P.O. Box 19001 and not Lexus. Please refer to the Greenville, SC 29602 tire warranty statement included (800) 847-3435 with the owner information in your vehicle.
  • Page 37: Operation And Maintenance

    Lexus maintained your vehicle. However, dealership. Plus, a Lexus dealership damage or failures caused by...
  • Page 38 However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance.
  • Page 39: Obtaining Warranty Service

    If your vehicle is inoperable or unsafe of charge because the local Lexus to drive and there is no Lexus dealer- distributor may have no obligation ship reasonably available to make to provide warranty service for your...
  • Page 40 Lexus’ recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non-Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner.
  • Page 41: Introduction

    Lexus. It can also the engine oil and oil filter. Failure enhance your vehicle’s resale value. to do so can cause oil starvation...
  • Page 42: Maintenance And Lexus Warranty Coverage

    Lexus will not deny a warranty For a complete description of claim solely because you do not Lexus warranty coverages, see have records to show that you pages 16–33 of this booklet.
  • Page 43: Lexus Dealership Service

    Lexus dealership technicians are by a qualified technician following experts in the maintenance and repair procedures in Lexus service and of Lexus vehicles. They stay current on repair publications. the latest service information through Lexus technical bulletins, service Please refer to the important publications and training courses.
  • Page 44: General Maintenance And Regular Use

    GENERAL MAINTENANCE AND REGULAR USE Every Several Months In addition to scheduled maintenance, your Lexus hybrid vehicle requires If the vehicle is parked for a long time, ongoing general maintenance such the hybrid battery will discharge as fluid checks and visual inspections.
  • Page 45: Battery: 12-Volt (Auxiliary Battery)

    GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Wheels • When cleaning carpet, remove dirt and dust with a vacuum • Wait for hot wheels to cool cleaner. Apply a foaming-type before getting wheels wet. carpet cleaner with a sponge •...
  • Page 46: Scheduled Maintenance Log

    Special Operating Conditions Maintenance Interval: In addition to standard maintenance Months vs. Mileage items, vehicles that are driven under Lexus recommends obtaining special operating conditions require scheduled maintenance for your further maintenance service. These vehicle every six months or 5,000 special operating conditions, which put miles, whichever occurs first.
  • Page 47: Complimentary First Scheduled Maintenance Service

    To obtain this service, maintenance service. Programming contact your Lexus dealership. Your of some Lexus Personal ized Settings complimentary service will include requires special equipment and may these items: be performed only by an authorized •...
  • Page 48: Complimentary Second Scheduled Maintenance Service

    SCHEDULED MAINTENANCE LOG Complimentary Second Scheduled Maintenance Service: 12 Months or 10,000 Miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first. To obtain this service, contact your Lexus dealership.
  • Page 49 SCHEDULED MAINTENANCE LOG NOTES Scheduled Maintenance Log...
  • Page 50: Scheduled Maintenance Log

    Date: _______ Mileage: ________ Date: _______ Mileage: ________ This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. Scheduled Maintenance Log...
  • Page 51 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’s floor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots...
  • Page 52 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 53 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Rotate tires ❑ Check installation of driver’s floor mat ❑ Replace cabin air filter ❑ Road-test vehicle ❑ Replace brake fluid...
  • Page 54 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 55 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’s floor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots...
  • Page 56 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 66 Months or 55,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 57 SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Rotate tires ❑ Replace cabin air filter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fluid ❑ Check installation of driver’s floor mat ❑ Replace engine air filter ❑ Road-test vehicle ❑ Replace Smart Key battery...
  • Page 58 SCHEDULED MAINTENANCE LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 59 SCHEDULED MAINTENANCE LOG 90 Months or 75,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’s floor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots...
  • Page 60 SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 61 SCHEDULED MAINTENANCE LOG 108 Months or 90,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Rotate tires ❑ Replace cabin air filter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fluid ❑ Check installation of driver’s floor mat ❑ Replace engine air filter ❑ Road-test vehicle ❑ Replace Smart Key battery...
  • Page 62 SCHEDULED MAINTENANCE LOG 114 Months or 95,000 Miles 120 Months or 100,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors...
  • Page 63 SCHEDULED MAINTENANCE LOG 126 Months or 105,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’s floor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots...
  • Page 64 SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles 138 Months or 115,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Inspect engine coolant (see page 70) ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires...
  • Page 65 SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Replace cabin air filter ❑ Rotate tires ❑ Replace brake fluid ❑ Visually inspect brake pads, calipers and rotors ❑ Replace engine air filter ❑ Check installation of driver’s floor mat...
  • Page 66 SCHEDULED MAINTENANCE LOG 150 Months or 125,000 Miles 156 Months or 130,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Inspect engine coolant (see page 70) ❑ Rotate tires ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors...
  • Page 67 SCHEDULED MAINTENANCE LOG 162 Months or 135,000 Miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’s floor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots...
  • Page 68 SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles 174 Months or 145,000 Miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Inspect engine coolant (see page 70) ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Rotate tires...
  • Page 69 SCHEDULED MAINTENANCE LOG 180 Months or 150,000 Miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Rotate tires ❑ Replace cabin air filter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fluid ❑ Check installation of driver’s floor mat ❑ Replace engine air filter ❑ Road-test vehicle ❑ Replace engine coolant (see page 70)
  • Page 70: Explanation Of Maintenance Items

    Check all dust covers by a qualified technician following for deterioration and damage. procedures in Lexus service and A qualified technician should repair publications. Please refer to the important safety precautions on perform these inspections.
  • Page 71: Cabin Air Filter

    Brake Lines and Hoses Lexus Genuine floor mats. Visually inspect for proper installation. • Always properly secure Check for chafing, cracks, deterioration the driver’s floor mat using...
  • Page 72: Engine And Inverter Coolants

    SAE 0W-20 non-silicate, non-amine, non-nitrate, at the next oil change. See your non-borate ethylene-glycol coolant Lexus dealer for oil specifically with long-life hybrid organic acid formulated for your vehicle’s engine. technology (i.e., a combination of low Your vehicle is equipped with a phosphates and organic acids).
  • Page 73: Spark Plugs

    EXPLANATION OF MAINTENANCE ITEMS Exhaust Pipes and Mountings Road Test Visually inspect the exhaust pipes, While driving the vehicle, check muffler and hangers for cracks, for proper operation of engine, deterioration and damage. Start the transmission, brakes and steering. engine and listen carefully for any Also check the parking brake, and exhaust leakage.
  • Page 74: Tire Rotation

    Lexus Lexus service and repair publications. service and repair publications. Please refer to the important safety precautions on the inside front cover of this booklet.
  • Page 75: Vehicle Identification

    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 76 Axle shaft boots ............48–67*, 68 Ball joints and dust covers.
  • Page 77 Lexus Personalized Settings........
  • Page 78 Smog-check tests ............. 26, 32 Spark plugs .
  • Page 82 14-TCS-08143 Printed 7/14 00505–15WSG–CTH...

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