Automatic Call Distribution (Acd) - NEC Univerge DT310 User Manual

To enter an Account Code before dialing the outside
number:
If your system has Forced Account Codes, you must
use this procedure. If it has Verified Account Codes,
you can use this procedure instead of letting the system
prompt you for your Account Code. You may also use
this procedure if your system has Optional Account
Codes. If your system has Verified Account Codes
enabled, be sure to choose a code programmed into
your Verified Account Code list.
1.
Access trunk for outside call.
Note: You can access a trunk by pressing a Line key
or dialing a code (except 9).
2. Dial *.
-OR-
Press your Account Code key (Service Code
851:Code 50).
3.
Dial your Account Code (1~16 digits, using 0~9 and
#).
If you make an incorrect entry, yuor system
Note:
may automatically alert the operator. If
Account Codes are hidden, each digit you dial
will show as a "*" character on the
telephone's display.
4. Dial *.
-OR-
5. Dial the number you want to call.
If you hear "stutter" dial tone after dial the
Note:
number, ARS is requesting that you enter an
Automatic Route Selection Authorization
Code.
AUTOMATIC CALL DISTRIBUTION
(ACD)
Agent Log In
To log in:
1.
Press the ACD LOG IN/LOG OUT key (Service
Code 852: *10).
-OR-
Press the Speaker key and dial the Log In Service
Code (Default 839).
2.
Dial the log in code (up to 20 digits).
Note: This step is not required if the ID code is
disabled.
Display before Agent login
WAIT ACD LOGIN
12345678
LIST
44
G:01
STA 12345678
Dir ICM Prog