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6. Troubleshooting
Hotplate ignition or hotplate burners faulty
Is the power on? Is the clock illuminated?
If not, there maybe something wrong with the power
supply.
Are the sparker (ignition electrode) or burner slots
blocked by debris?
Are the burner trim and caps correctly located? See the
section on 'Cleaning' .
Remember that each cooktop burner has a special flame
supervision device (FSD) that stops the flow of gas if
the flame goes out. When lighting a cooktop burner the
safety device has to be overridden by holding in the
control knob so that the gas can flow. This allows the
flame sensor to heat up and operate the safety device.
Keep holding the knob pressed in to let the gas through
to the burner for a few seconds. The igniter should spark
and light the gas.
If, when you let go of the control knob, the burner goes
out, the safety device has not held in. Turn the control to
the off position and wait one minute, then try again this
time holding in the control knob for slightly longer.
Hotplate burners will not light
Make sure that the burner parts have been replaced
correctly after wiping or removing for cleaning.
Check that there is not a problem with your gas
supply. You can do this by making sure that other gas
appliances you may have are working.
Do the burners spark when you push the button?
If not, verify that the power is on by checking that the
clock is illuminated.
Steam is coming from the oven
When cooking foods with high water content (e.g. oven
fries) there may be some steam visible at the rear grille.
Take care when opening the oven door, as there may
be a momentary puff of steam when the oven door
is opened. Stand well back and allow any steam to
disperse.
A crack has appeared in the ceramic warming zone
surface
Disconnect the cooker immediately from the power
supply and arrange for its repair. Do not use the cooker
until after the repair.
My ceramic warming zone is scratched
Always use the cleaning methods recommended in this
guide, and make sure that the pan bottoms are smooth
and clean.
Marks from mineral deposits from water or food can be
removed with a cleaning cream. However, tiny scratches
are not removable but will become less visible in time as
a result of cleaning.
Metal markings on the ceramic warming zone surface
Do not slide aluminium or copper pans across the
ceramic surface. Marks from aluminium and copper
pans as well as mineral deposits from water or food can
be removed with a suitable cleaning cream.
What cleaning materials are recommended for the
cooker?
See the 'Cleaning' section for recommended cleaning
materials.
Never use caustic or abrasive cleaners as these will
n
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damage the surface.
An oven fan is noisy
The note of the oven fan may change as the oven heats
up – this is perfectly normal.
The knobs get hot when I use the oven or the grill. Can I
avoid this?
Yes, this is caused by heat rising from the oven or the
grill, and heating them up. Do not leave the oven door
open.
Make sure that the grill pan is pushed right back to the
'back stop' when grilling.
Always grill with the grill compartment door open.
If there is an installation problem and I don't get my
original installer to come back to fix it who pays?
You do. Service organizations will charge for their call
outs if they are correcting work carried out by your
original installer. It is in your interest to track down your
original installer.
Power failure
In the event of a failure in the electrical supply,
remember to reset the clock to make sure that the
timed oven continues to operate.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous oven.
Check that you are using the recommended
temperatures and shelf positions – see the oven
cooking guide. The oven control settings and cooking
times are intended to be used only as a guide.
Individual tastes may require the temperature to be
altered either way, to get the results you want.
Oven not coming on
Is the power on? Is the clock illuminated? If not, there
may be something wrong with the power supply.
Is the cooker supply on at the isolator switch?
Has the time of day been set?
Is the cook symbol [ ] showing in the display to signify
that the oven is operational? See the 'Clock' section of
the instructions for more information.
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