Page 1 User's Guide ineo 4000P/4700P...
Page 2: Table Of Contents
Connecting the printer to a wireless network using the Wi-Fi Protected Setup ......... 29 Connecting the printer to a wireless network using the Embedded Web Server ....... 30 Verifying printer setup ........................30 4—Using ineo 4000P/4700P ........................31 Learning about the printer ........................31 Printer configurations.......................... 31 Using the printer control panel ......................
Page 3 Setting the paper size and type ......................37 Configuring Universal paper settings ....................37 Using the standard bin and paper stop ....................37 ineo 4000P Loading trays ........................38 ineo 4700P Loading trays ........................42 Loading the multipurpose feeder ......................47 Linking and unlinking trays .........................
Page 4 User's Guide Tips on using envelopes ........................70 Tips on using labels ..........................71 Tips on using letterhead ........................71 Tips on using transparencies ......................72 Paper guidelines ............................. 72 Paper characteristics .......................... 72 Unacceptable paper ........................... 73 Selecting paper ........................... 74 Selecting preprinted forms and letterhead ..................
Page 5 User's Guide Reports menu ............................. 94 Network Card menu..........................95 TCP/IP menu ............................95 IPv6 menu ............................97 Wireless menu ............................ 98 AppleTalk menu ..........................99 Standard USB menu......................... 100 SMTP Setup menu ........................... 101 Security menu ............................103 Confidential Print menu ........................103 Security Audit Log menu ........................
Page 6 User's Guide Replacing the toner cartridge ......................134 Replacing the imaging unit ....................... 135 Moving the printer ..........................138 Before moving the printer ......................... 138 Moving the printer to another location ....................138 Shipping the printer .......................... 139 9—Clearing jams ............................140 Avoiding jams............................
Page 7 User's Guide Error reading USB hub. Remove hub....................154 Imaging unit low [84.xy] ........................154 Imaging unit nearly low [84.xy] ......................154 Imaging unit very low, [x] estimated pages remain [84.xy]............... 154 Incorrect paper size, open [paper source] [34] ................. 155 Insert Tray [x] ............................
Page 8 User's Guide Replace cartridge, 0 estimated pages remain [88.xy] ..............161 Replace cartridge, printer region mismatch [42.xy] ................161 Replace imaging unit, 0 estimated pages remain [84.xy]..............161 Replace maintenance kit, 0 estimated pages remain [80.xy] ............161 Replace unsupported cartridge [32.xy] .................... 161 Replace unsupported imaging unit [32.xy] ..................
Page 9 User's Guide Product disposal ........................... 213 ENERGY STAR ............................ 214 What is an ENERGY STAR product? ....................214 Temperature information ........................214 Power consumption ..........................214 Product power consumption ......................214 Sleep Mode ............................215 Hibernate Mode ..........................215 Off mode ............................216 Total energy usage ...........................
Page 10: 1-Safety Information
User's Guide 1—Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Page 11 User's Guide CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 12 User's Guide ■ Warning and Caution Symbols The labels and symbols used in this manual and on the printer help prevent injury to the operator and others around the printer as well as damage to property. Those labels and symbols have the following meanings: WARNING Ignoring this warning could cause serious injury or even death.
Page 13 User's Guide WARNING Connect the power cord to an electrical outlet that is equipped with a grounding terminal. Do not place metal clips, any other small metallic objects, or a container containing liquid on the printer. Liquid and metallic objects dropped inside the printer could result in a fire, electrical shock, or breakdown.
Page 14: 2-Learning About The Printer
User's Guide 2—Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer. • Connecting the printer • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides are available on the Printer Driver and •...
Page 15: Selecting A Location For The Printer
User's Guide Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to: •...
Page 16 User's Guide Right side 110 mm (4.33 in.) Front 305 mm (12 in.) Left side 65 mm (2.56 in.) Rear 100 mm (3.94 in.) 305 mm (12 in.) - 16 -...
Page 17: 3-Additional Printer Setup
User's Guide 3—Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 18: Installing An Optional Card
User's Guide Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 19 User's Guide 4. Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board.
Page 20: Installing A Memory Card
User's Guide Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 21 User's Guide Push the memory card straight into the connector and forward into the controller board wall until it clicks into place. Close the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 22: Installing Hardware Options
User's Guide Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 23 User's Guide 7. Align the printer with the tray, and then lower the printer into place. Note: Optional trays lock together when stacked. 8. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Page 24: Setting Up The Printer Software
User's Guide Setting up the printer software Installing the printer driver For Windows users 1. Insert the Printer Driver and Documentations CD in the CD/DVD drive of your PC. 2. Follow the instructions on the screen. 3. The PostScript driver may not be installed to your PC which runs Windows Vista if it is connected to the printer via a USB cable.
Page 25: Networking
User's Guide 4. Add the printer. a. (For Mac OS X v10.3/v10.4/v10.5/v10.6) Apple menu > System preferences > Print & Fax > + (For Mac OS X v10.7/v10.8) Apple menu > System preferences > Print & Scan > + b. Select your printer. c.
Page 26: For Macintosh Users
User's Guide 3. A device is detected and it is displayed on a device list. Choose a device to install and click Next. 4. Choose the component to install and click Next. 5. Installation was completed. For Macintosh users 1. Allow the network DHCP server to assign an IP address to the printer. 2.
Page 27 User's Guide 4. Add the printer. a. (For Mac OS X v10.3/v10.4/v10.5/v10.6) Apple menu > System preferences > Print & Fax > + (For Mac OS X v10.7/v10.8) Apple menu > System preferences > Print & Scan > + b. Select your printer. c.
Page 28: Preparing To Set Up The Printer On A Wireless Network
User's Guide Select Generic > Continue. Note: A ppd file for each language is available in the corresponding “Drivers/LinuxPPD/<language>” folder on the CD/DVD. Use the appropriate ppd file for the language. 10. Select BW LP4700-1Series PPD (xx) > Add Printer. 11.
Page 29: Connecting The Printer To A Wireless Network Using The Wi-Fi Protected Setup
User's Guide No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended. Notes: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter, and then look for the network name.
Page 30: Connecting The Printer To A Wireless Network Using The Embedded Web Server
User's Guide 4. Access the WPS settings. For more information, see the documentation that came with your access point. 5. Enter the eight-digit PIN, and then save the setting. Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: •...
Page 31: 4-Using Ineo 4000P/4700P
User's Guide 4—Using ineo 4000P/4700P Learning about the printer Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. ineo 4000P Printer control panel Paper stop Standard bin...
Page 32: Using The Printer Control Panel
User's Guide ineo 4700P Printer control panel Paper stop Standard bin Front door release button Controller board access door 100-sheet multipurpose feeder Standard 550-sheet tray Optional 250- or 550-sheet trays Front door Using the printer control panel - 32 -...
Page 33 User's Guide Use the Display View the printer status and messages. Set up and operate the printer. Left arrow button Scroll to the left. Select button Select menu options. Save settings. Up arrow button Scroll up. Right arrow button Scroll to the right. Keypad Enter numbers, letters, or symbols.
Page 34: Understanding The Colors Of The Indicator And Sleep Button Lights
User's Guide Understanding the colors of the indicator and Sleep button lights The colors of the indicator and Sleep button lights on the printer control panel signify a certain printer status or condition. Indicator light color and its corresponding printer status Indicator light Printer status The printer is off or in Hibernate mode.
Page 35: Accessing The Controller Board
User's Guide Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. Use the USB port Attach an optional wireless network adapter. USB printer port Connect the printer to a computer.
Page 36 User's Guide 1. Open the controller board access door. 2. Use the following illustration to locate the appropriate connector. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
Page 37: Loading Paper And Specialty Media
Using the standard bin and paper stop The standard bin holds up to 150 (for ineo 4000P) or 250 (for ineo 4700P) sheets of 20-lb paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks.
Page 38: Ineo 4000P Loading Trays
To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. ineo 4000P Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Page 39 User's Guide 2. Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading. - 39 -...
Page 40 User's Guide 3. Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
Page 41 User's Guide 4. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5. Load the paper stack. Note: Make sure the paper is below the maximum fill indicator located on the side of the width guide. Notes: Load with the printable side facedown when using recycled or preprinted paper.
Page 42: Ineo 4700P Loading Trays
User's Guide 6. Insert the tray. 7. From the Embedded Web Server or your computer, set the paper size and type in the Paper menu to match the paper loaded in the tray. Notes: If the printer is not connected to a network, then access the Paper menu using Printer Settings, depending on your operating system.
Page 43 User's Guide 2. Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading. 3. Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading.
Page 44 User's Guide When loading legal-size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately. If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6-size position.
Page 45 User's Guide 5. Load the paper stack. Notes: Load with the printable side facedown when using recycled or preprinted paper. Load prepunched paper with the holes on the top edge toward the front of the tray. Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two- sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Page 46 User's Guide 6. Insert the tray. 7. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. - 46 -...
Page 47: Loading The Multipurpose Feeder
User's Guide Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single-page print jobs on letterhead.
Page 48 User's Guide 2. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 3. Prepare the paper or specialty media for loading. Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Page 49 User's Guide 4. Load the paper or specialty media. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first.
Page 50: Linking And Unlinking Trays
User's Guide Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer. 5. From the printer control panel, set the paper size and type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
Page 51: Assigning A Custom Paper Type
User's Guide Creating a custom name for a paper type Using the Embedded Web Server 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 52: Printing
User's Guide Using the printer control panel 1. From the printer control panel, navigate to: >Settings > >Paper Menu > >Custom Types 2. Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user-defined custom names. 3.
Page 53: Printing From A Flash Drive (For Ineo 4700P Only)
User's Guide Adjusting toner darkness Using the Embedded Web Server 1. Open a Web browser, and then type the IP address of the printer in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 54 User's Guide 1. Insert a flash drive into the USB port. Notes: A flash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is installed. If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive.
Page 55: Printing Confidential And Other Held Jobs
User's Guide 3. Press the left or right arrow button to specify the number of copies for printing, and then press Notes: Do not remove the flash drive from the USB port until the document has finished printing. If you leave the flash drive in the printer after leaving the initial USB menu screen, then access held jobs from the printer control panel to print files from the flash drive.
Page 56 User's Guide 2. Select a print job type. Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel. Note: The PIN is set from the computer. It must be four digits, using the numbers 0–9.
Page 57: Printing Information Pages
User's Guide 4. Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four-digit PIN. 5. Click OK or Print. 6. From the printer control panel, release the print job. For confidential print jobs, navigate to: Held jobs >...
Page 58: Canceling A Print Job
User's Guide Printing a directory list From the printer control panel, navigate to: >Settings >Reports > >Print Directory > Note: The Print Directory menu item appears only when an optional flash memory is installed. Canceling a print job Canceling a print job from the printer control panel From the printer control panel, press >...
Page 59: Managing The Printer
User's Guide Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Printer Driver and Documentations CD. Checking the virtual display 1.
Page 60: Modifying Confidential Print Settings
User's Guide 3. From the drop-down menu for each supply, select one of the following notification options: Notification Description The normal printer behavior for all supplies occurs. E-mail Only The printer generates an e-mail when the supply condition is reached. The status of the supply will appear on the menus page and status page.
Page 61: Copying Printer Settings To Other Printers
User's Guide Copying printer settings to other printers Note: This feature is available only in network printers. 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 62: Printing A Menu Settings Page
User's Guide 6. Click Submit. If you try to access a PIN-protected menu from the printer control panel, the printer will require you to enter the PIN. Note: After you enter the last digit of the PIN, make sure to press on the printer control panel for more than three seconds.
Page 63: Saving Energy
User's Guide Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and printer are connected to the same network. 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu.
Page 64: Reducing Printer Noise
User's Guide Reducing printer noise Use Quiet mode to reduce the printer noise. 1. From the printer control panel, navigate to: >Settings > >Settings > >General Settings > >Quiet Mode > 2. Select a setting you want. Reduce printer noise. Notes: •...
Page 65: Using Hibernate Mode
User's Guide 4. Click Submit. Using the printer control panel 1. From the printer control panel, navigate to: >Settings > >Settings > >General Settings > >Timeouts > >Sleep Mode > 2. In the Sleep Mode field, select the number of minutes you want the printer to wait before it enters Sleep mode.
Page 66: Setting Hibernate Timeout
User's Guide 3. Press the arrow buttons until Hibernate appears, and then press Notes: • When Press Sleep Button is set to Hibernate, a short press of the Sleep button sets the printer to Hibernate mode. • When Press and Hold Sleep Button is set to Hibernate, a long press of the Sleep button sets the printer to Hibernate mode.
Page 67: Restoring Factory Default Settings
User's Guide Using the Embedded Web Server 1. Open a Web browser, and then type the printer IP address in the address field. Notes: View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 68: Securing The Printer
User's Guide Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 69: Erasing Volatile Memory
User's Guide Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, turn off the printer. Erasing non-volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: 1.
Page 70: 5-Paper And Specialty Media Guide
User's Guide 5—Paper and specialty media guide Using specialty media Tips on using card stock Card stock is heavy, single-ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities.
Page 71: Tips On Using Labels
User's Guide Have any exposed adhesive when the flap is in the sealed or closed position Have bent corners Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Page 72: Tips On Using Transparencies
User's Guide • Page orientation is important when printing on letterhead. For information on how to load letterhead, see: ineo 4000P Loading trays ineo 4700P Loading trays Loading the multipurpose feeder Tips on using transparencies • Print a test page on the transparencies being considered for use before buying large quantities.
Page 73: Unacceptable Paper
User's Guide Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.
Page 74: Selecting Paper
User's Guide • Preprinted papers that require a registration (the precise print location on the page) greater or lesser than +/-2.5 mm (+/-0.10 inch), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print on these forms: •...
Page 75: Storing Paper
User's Guide Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent.
Page 76 User's Guide Paper size Standard tray Optional 250- or Multipurpose feeder Duplex mode 550-sheet tray Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio (Mexico) 216 x 340 mm (8.5 x 13.5 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Universal...
Page 77: Supported Paper Types And Weights
User's Guide Paper size Standard tray Optional 250- or Multipurpose feeder Duplex mode 550-sheet tray Other Envelope 229 x 356 mm (9 x 14 in.) This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
Page 78 User's Guide Paper type 250- or 550-sheet tray Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One-sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two-sided labels are not supported. Bond and Heavy Paper are supported in duplex mode up to 90-g/m (24-lb) paper weight.
Page 79: 6-Understanding The Printer Menus
User's Guide 6—Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Reports Substitute Size Print Fonts Network Card Paper Texture Asset Report TCP/IP Paper Weight IPv6...
Page 80: Paper Menu
User's Guide Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for MP Feeder Manual Envelope to appear as a menu setting.
Page 81: Paper Size/Type Menu
User's Guide Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • A4 is the factory default setting. • If two trays contain paper of the same size and type, and the trays JIS-B5 have the same settings, then the trays are automatically linked.
Page 82 User's Guide MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • A4 is the factory default setting. • From the Paper menu, set Configure MP to “Cassette” for MP JIS B5 Feeder Size to appear as a menu. Letter •...
Page 83 User's Guide Manual Paper Size Specify the paper size being manually loaded. Note: A4 is the factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded. Notes: Plain Paper Card Stock •...
Page 84: Configure Mp Menu
User's Guide Manual Envelope Type Specify the envelope type being manually loaded. Note: Envelope is the factory default setting. Envelope Rough Envelope Custom Type [x] Note: Only installed trays and feeders are listed in this menu. Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder.
Page 85: Paper Texture Menu
User's Guide Paper Texture menu Plain Texture Specify the relative texture of the plain paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded. Smooth Notes: Normal •...
Page 86 User's Guide Letterhead Texture Specify the relative texture of the letterhead loaded. Note: Normal is the factory default setting. Smooth Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded. Note: Normal is the factory default setting. Smooth Normal Rough...
Page 87: Paper Weight Menu
User's Guide Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting. Normal Heavy Transparency Weight...
Page 88 User's Guide Rough Envelope Weight Specify the relative weight of the rough envelope loaded. Note: Normal is the factory default setting. Light Normal Heavy Letterhead Weight Specify the relative weight of the letterhead loaded. Note: Normal is the factory default setting. Light Normal Heavy...
Page 89: Paper Loading Menu
User's Guide Paper Loading menu Recycled Loading Determine and set two-sided printing for all print jobs that specify Recycled as the paper type. Duplex Bond Loading Determine and set two-sided printing for all print jobs that specify Bond as the paper type. Duplex Letterhead Loading Determine and set two-sided printing for all print jobs that specify...
Page 90: Custom Types Menu
User's Guide Custom Types menu Custom Type [x] Associate a paper or specialty media type with a factory default Custom Type [x] name or a user-defined custom name created in the Embedded Paper Web Server. The user-defined name appears instead of Custom Type [x]. Card Stock Notes: Transparency...
Page 91: Universal Setup Menu
User's Guide Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US default setting. • Millimeters is the Non-US default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm •...
Page 92: Reports Menu
User's Guide Reports menu Reports menu Menu Settings Page Print a report containing information about the paper loaded in trays, installed memory, total page count, alarms, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the network connection, and other information.
Page 93: Network/Ports Menu
User's Guide Network/Ports menu Active NIC menu Active NIC Notes: Auto • Auto is the factory default setting. [list of available network cards] • This menu item appears only when an optional network card is installed. Standard Network menus Note: Only active ports appear in this menu. All inactive ports are omitted. PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language.
Page 94: Reports Menu
User's Guide Network Buffer Set the size of the network input buffer. Notes: Auto 3KB to [maximum size • Auto is the factory default setting. allowed] • The value can be changed in 1-KB increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Page 95: Network Card Menu
User's Guide Network Card menu To access the menu, navigate to either of the following: • Network/Ports >Standard Network >STD NET SETUP >Network Card View Card Status View the connection status of the network card. Connected Disconnected View Card Speed View the speed of an active network card.
Page 96 User's Guide Set Hostname Set the Hostname. IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP.
Page 97: Ipv6 Menu
User's Guide Backup DNS Server Address 3 Enable HTTPS View or change the current HTTPS setting. Note: Yes is the factory default setting. IPv6 menu To access the menu, navigate to any of the following: • Network/Ports >Standard Network >STD NET SETUP >IPv6 Note: This menu is available only in network printers or printers connected to print servers.
Page 98: Wireless Menu
User's Guide Wireless menu Note: This menu is available only in printer models connected to a wireless network. To access the menu, navigate to any of the following: • Network/Ports >Standard Network >STD NET SETUP >Wireless Wi-Fi Protected Setup (WPS) Establish a wireless network and enable network security.
Page 99: Appletalk Menu
User's Guide AppleTalk menu Note: This menu is available only in printer models connected to a wired network or when an optional network card is installed. To access the menu, navigate to any of the following: • Network/Ports >Standard Network >STD NET SETUP >AppleTalk Activate Enable or disable AppleTalk support.
Page 100: Standard Usb Menu
User's Guide Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 101: Smtp Setup Menu
User's Guide Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. Auto • On processes raw binary PostScript print jobs. • Off filters print jobs using the standard protocol. ENA Address Set the network address information for an external print server.
Page 102 User's Guide Use SSL Set the printer to use SSL for increased security when connecting to the SMTP server. Disabled Notes: Negotiate • Disabled is the factory default setting. Required • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 103: Security Menu
User's Guide Security menu Confidential Print menu Confidential Job Limit the amount of time a confidential print job stays in the printer before it is deleted. Expiration Notes: • If the “Confidential Job Expiration” setting is changed while confidential print jobs reside in 1 hour the printer RAM, then the expiration time for those print jobs does not change to the new default value.
Page 104: Security Audit Log Menu
User's Guide Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, connect a flash drive to the printer. • You can also download the audit log from the Embedded Web Server, and then save it on your computer.
Page 105: Set Date And Time Menu
User's Guide Set Date and Time menu Current Date and Time Show the current date and time settings for the printer. Manually Set Date and Time Enter the date and time. [input date/time] Notes: • Manually setting the date and time sets Enable NTP to No. •...
Page 106: Settings Menu
User's Guide Settings menu General Settings General Settings menu Display Language Set the language of the text appearing on the printer display. English Note: Not all languages are available for all printers. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian...
Page 107 User's Guide Quiet Mode Set the Quiet Mode. Note: Off is the factory default setting. Run Initial setup Instruct the printer to run the setup wizard. Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default becomes No.
Page 108 User's Guide Timeouts Set the amount of time the printer waits after a job is printed before it goes into a reduced power state. Sleep Mode Notes: Disabled • “30 min” is the factory default setting. 1–180min • “Disabled” appears only when Energy Conserve is set to Off.
Page 109 User's Guide Timeouts Set the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the Print Timeout print job. Disabled Notes: 1–255 sec • “90 sec” is the factory default setting. •...
Page 110 User's Guide Print Recovery Specify whether the printer reprints jammed pages. Notes: Jam Recovery • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Auto •...
Page 111 User's Guide Factory Defaults Return the printer settings to the factory default settings. Notes: Do Not Restore Restore Now • Do Not Restore is the factory default setting. Do Not Restore keeps the user-defined settings. • All downloads stored in the RAM are deleted. Downloads stored in the flash memory are not affected.
Page 112: Flash Drive (For Ineo 4700P Only)
User's Guide Flash Drive (For ineo 4700P only) Flash Drive menu Copies Specify a default number of copies for each print job. 1–999 Note: 1 is the factory default setting. Paper Source Set a default paper source for all print jobs. Tray [x] Note: Tray 1 (standard tray) is the factory default setting.
Page 113 User's Guide Paper Saver Ordering Specify the positioning of multiple-page images. Notes: Horizontal Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they are Vertical in portrait or landscape orientation. Paper Saver Orientation Specify the orientation of a multiple-page document.
Page 114: Print Settings
User's Guide Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PCL Emulation is the factory default setting. PPDS Emulation • PostScript emulation uses a PostScript interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs.
Page 115: Finishing Menu
User's Guide Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more memory than is available. Notes: • Off is the factory default setting. Off sets the printer to retain downloads only until memory is needed.
Page 116 User's Guide Blank Pages Specify whether to insert blank pages in a print job. Note: Do Not Print is the factory default setting. Do Not Print Print Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: “(1,2,3) (1,2,3)”...
Page 117: Quality Menu
User's Guide Paper Saver Orientation Specify the orientation of a multiple-page document. Note: Auto is the factory default setting. The printer chooses between portrait Auto and landscape. Landscape Portrait Paper Saver Border Print a border when using Paper Saver. Note: None is the factory default setting. None Solid Quality menu...
Page 118: Job Accounting Menu
User's Guide Enhance Fine Lines Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • To set this option using the Embedded Web Server, type the network printer IP address in the Web browser address field.
Page 119 User's Guide Accounting Log Frequency Specify the cycle to update the log file. Notes: Daily Weekly • Monthly is the factory default setting. Monthly • Weekly begins on Monday at 12:00 AM and ends on Sunday at 11:59 • Monthly begins at 12:00 AM on the first day of the month and ends at 11:59 PM on the last day of the month.
Page 120 User's Guide Log Action at Full Specify how the printer operates when the log storage area has reached the upper limit. None Note: None is the factory default setting. Email & Delete Current Log Email & Delete Oldest Log Post & Delete Current Log Post &...
Page 121: Utilities Menu
User's Guide Print/Export Logs Specify processing of the job accounting log file. Notes: Print Detailed • This option is displayed only when Job Accounting Log is enabled. User ID Summary • When you export the logs to a USB flash drive, the access light on the Account Code Summary flash drive will flash, go off, and flash again.
Page 122: Xps Menu
User's Guide XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Scale to Fit Scale page content to fit the selected paper size. Note: No is the factory default setting. Annotations Print annotations in a PDF.
Page 123: Postscript Menu
User's Guide PostScript menu Print PS Error Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode Disable the SysStart file. Note: Off is the factory default setting. Font Priority Establish the font search order. Resident Notes: Flash...
Page 124: Pcl Emul Menu
User's Guide PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Download • “Resident” is the factory default setting. “Resident” shows the factory default set of fonts downloaded in the RAM. Flash •...
Page 125 User's Guide PCL Emulation Settings Specify the orientation of text and graphics on the page. Notes: Orientation Portrait • Portrait is the factory default setting. Portrait prints text and graphics parallel to the short edge of the page. Landscape • Landscape prints text and graphics parallel to the long edge of the page.
Page 126 User's Guide Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: • Off is the factory default setting. None 0–199 • None cannot be selected. It is only displayed when it is selected by the PCL 5 interpreter.
Page 127: Html Menu
User's Guide HTML menu Font Name Joanna MT Set the default font for HTML documents. Letter Gothic Albertus MT Note: The Times font is used in HTML documents that do not specify a font. Lubalin Graph Antique Olive Marigold Apple Chancery MonaLisa Recut Arial MT Monaco...
Page 128 User's Guide Font Size Set the default font size for HTML documents. Notes: 1–255 pt • 12 pt is the factory default setting. • Font size can be increased in 1-point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 129: Image Menu
User's Guide Image menu Auto Fit Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images. Invert Invert bitonal monochrome images. Notes: • Off is the factory default setting. •...
Page 130: 7-Saving The Environment
User's Guide 7—Saving the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Page 131: 8-Maintaining The Printer
User's Guide 8—Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 132: Ordering Toner Cartridges
Extremely low print coverage for extended periods of time may negatively affect actual yield. Part name Part number For Europe Toner Cartridge 20K for ineo 4000P (Use and Return) A63W 11H Toner Cartridge 20K for ineo 4000P A63W 11J Toner Cartridge 20K for ineo 4700P (Use and Return)
Page 133: Estimated Number Of Remaining Pages
User's Guide Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption.
Page 134: Replacing Supplies
User's Guide Replacing supplies Replacing the toner cartridge 1. Press the button on the right side of the printer, and then open the front door. 2. Pull the toner cartridge out using the handle. 3. Unpack the toner cartridge, and then remove all packing materials. 4.
Page 135: Replacing The Imaging Unit
User's Guide 5. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 136 User's Guide 2. Pull the toner cartridge out using the handle. 3. Lift the blue handle, and then pull the imaging unit out of the printer. 4. Unpack the new imaging unit, and then shake it. - 136 -...
Page 137 User's Guide 5. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Page 138: Moving The Printer
User's Guide Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet. •...
Page 139: Shipping The Printer
User's Guide Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit. - 139 -...
Page 140: 9-Clearing Jams
User's Guide 9—Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser.
Page 141 User's Guide • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 142: Understanding Jam Messages And Locations
User's Guide Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display. Open the doors, covers, and trays indicated on the display to remove the jam. Notes: •...
Page 143: [X]-Page Jam, Open Front Door. [20Y.xx]
User's Guide [x]-page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1. Press the button on the right side of the printer, and then open the front door. 2.
Page 144 User's Guide 3. Lift the blue handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 4.
Page 145 User's Guide 6. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 7. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.
Page 146: [X]-Page Jam, Open Rear Door. [20Y.xx]
User's Guide [x]-page jam, open rear door. [20y.xx] 1. Open the front door. 2. Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. - 146 -...
Page 147: [X]-Page Jam, Clear Standard Bin. [20Y.xx]
User's Guide 3. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4. Close the rear door. 5. From the printer control panel, select Next > >Clear the jam, press OK > [x]-page jam, clear standard bin.
Page 148: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [23Y.xx]
User's Guide [x]-page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1. Pull the tray completely out of the printer. 2.
Page 149: [X]-Page Jam, Open Tray [X]. [24Y.xx]
User's Guide 3. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4. Insert the tray. 5. From the printer control panel, select Next > >Clear the jam, press OK > [x]-page jam, open tray [x].
Page 150: [X]-Page Jam, Clear Manual Feeder. [25Y.xx]
User's Guide 2. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3. Insert the tray. 4. From the printer control panel, select Next > >Clear the jam, press OK > [x]-page jam, clear manual feeder.
Page 151 User's Guide 3. Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4. From the printer control panel, select Next > >Clear the jam, press OK > - 151 -...
Page 152: 10-Troubleshooting
User's Guide 10—Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] 1. Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR supplies. Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide. 2.
Page 153: Change [Paper Source] To [Custom String] Load [Paper Orientation]
User's Guide Change [paper source] to [custom string] load [paper orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, then verify that the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper.
Page 154: Configuration Change, Some Held Jobs Were Not Restored [57]
User's Guide Configuration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • The printer firmware has been updated. • The tray for the print job is removed. •...
Page 155: Incorrect Paper Size, Open [Paper Source] [34]
User's Guide If necessary, select Continue on the printer control panel to clear the message and continue printing. Press to confirm. Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size of paper in the tray. •...
Page 156: Insufficient Memory, Some Held Jobs Were Deleted [37]
User's Guide • Delete fonts, macros, and other data from the printer memory. • Install additional printer memory. Insufficient memory, some Held Jobs were deleted [37] The printer deleted some held jobs in order to process current jobs. Press to confirm. Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: •...
Page 157: Load [Paper Source] With [Paper Size] [Paper Orientation]
User's Guide Load [paper source] with [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder that has the correct size of paper, select Finished loading paper on the printer control panel.
Page 158: Load Manual Feeder With [Paper Size] [Paper Orientation]
User's Guide • Press to clear the message and continue printing. Note: If no paper is loaded in the feeder when is selected, then the printer automatically overrides the request, and then prints from an automatically selected tray. • Cancel the current job. Load manual feeder with [paper size] [paper orientation] Try one or more of the following: •...
Page 159: Memory Full [38]
User's Guide If necessary, select Continue on the printer control panel to clear the message and continue printing. Press to confirm. Memory full [38] Try one or more of the following: • From the printer control panel, select Cancel job to clear the message. Press to confirm.
Page 160: Not Enough Free Space In Flash Memory For Resources [52]
User's Guide Not enough free space in flash memory for resources [52] Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. Press to confirm. • Delete fonts, macros, and other data stored in the flash memory. •...
Page 161: Replace Cartridge, 0 Estimated Pages Remain [88.Xy]
User's Guide Replace cartridge, 0 estimated pages remain [88.xy] Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies”...
Page 162: Replace Unsupported Imaging Unit [32.Xy]
User's Guide Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide. Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies”...
Page 163: Too Many Flash Options Installed [58]
User's Guide Too many flash options installed [58] 1. Turn off the printer. 2. Unplug the power cord from the electrical outlet. 3. Remove the extra flash memory. 4. Connect the power cord to a properly grounded electrical outlet. 5. Turn the printer back on. Too many trays attached [58] 1.
Page 164: Solving Printer Problems
User's Guide Note: If the message appears again, then contact your system support person. Solving printer problems • Basic printer problems • Option problems • Paper feed problems Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer.
Page 165 User's Guide Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the • The USB symbol on the correct ports. cable with the USB symbol on the printer •...
Page 166: Printer Display Is Blank
User's Guide Action Step 9 Go to step 10. Turn off the printer, remove all packing materials, then reinstall Make sure to install all hardware options the hardware options, and then properly and remove any packing turn on the printer. material.
Page 167: Option Problems
User's Guide Action Step 2 The problem is Turn off the printer, and then contact solved. technical support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Do Please wait and Ready appear on the printer display? Option problems Cannot detect internal option...
Page 168: Tray Problems
User's Guide Action Step 4 The problem is Contact technical support. solved. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. Resend the print job.
Page 169 User's Guide Action Step 2 The problem is solved. Go to step 3. Turn off the printer, then wait about 10 seconds, and then turn the printer back on. Resend the print job. Is the tray working? Step 3 Go to step 4. Reinstall the tray.
Page 170: Paper Feed Problems
User's Guide Paper feed problems Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: Make sure paper lies flat in the tray. Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 171: Paper Jam Message Remains After Jam Is Cleared
User's Guide Paper jam message remains after jam is cleared Action Do either of the following: Contact technical The problem is support. solved. Select Next > >Clear the jam, press OK > Follow the instructions on the printer display. Does the paper jam message remain? Jammed pages are not reprinted Action Turn on jam recovery.
Page 172: Solving Print Problems
User's Guide Solving print problems Printing problems Multiple-language PDF files do not print Action Step 1 The problem is Go to step 2. solved. Check if the print options for the PDF output are set to embed all fonts. Generate a new PDF file, and then resend the print job. Do the files print? Step 2 The problem is...
Page 173 User's Guide Action Step 2 Wait until the printer is ready, then Go to step 3. view the held jobs list, and then print Check if the printer is busy. the documents. Note: A green blinking light indicates that the printer is busy.
Page 174: Print Jobs Do Not Print
User's Guide Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.
Page 175: Confidential And Other Held Jobs Do Not Print
User's Guide Action Step 5 The problem is Go to step 6. solved. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Resend the print job. Do the jobs print? Step 6 The problem is Contact technical...
Page 176 User's Guide Action Step 2 Go to step 3. problem is The print job may contain a formatting error or solved. invalid data. • Delete the print job, and then send it again. • For PDF files, generate a new PDF, and then print it again.
Page 177: Print Job Takes Longer Than Expected
User's Guide Print job takes longer than expected Action Step 1 The problem is Go to step 2. solved. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings >General Settings Select Eco-Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 178: Job Prints From The Wrong Tray Or On The Wrong Paper
User's Guide Action Step 5 The problem is Contact technical solved. support. Install additional printer memory, and then resend the print job. Did the job print? Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is Go to step 2.
Page 179: Incorrect Characters Print
User's Guide Action Step 4 The problem is Contact technical solved. support. Check if the trays are not linked. Resend the print job. Did the job print from the correct tray or on the correct paper? Incorrect characters print Action Step 1 Deactivate Hex Go to step 2.
Page 180: Large Jobs Do Not Collate
User's Guide Action From the printer control panel, set the paper size and type in the Paper The problem is Contact technical menu to match the paper loaded in the trays to be linked. solved. support. Note: The paper size and type must match for trays to be linked. Resend the print job.
Page 181: Unexpected Page Breaks Occur
User's Guide Unexpected page breaks occur Action Step 1 The problem is Go to step 2. solved. Adjust the print timeout settings. From the printer control panel, navigate to: Settings >General Settings >Timeouts >Print Timeout Select a higher setting and then, depending on your printer model, select or Submit.
Page 182: Print Quality Problems
User's Guide Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the printer. Print a font sample list to check if the fonts you are using are supported by the printer.
Page 183 User's Guide Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
Page 184: Shadow Images Appear On Prints
User's Guide Shadow images appear on prints Action Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
Page 185: Gray Background On Prints
User's Guide Action Step 4 Contact technical support. The problem is solved. Replace the imaging unit, and then resend the print job. Do shadow images still appear on prints? Gray background on prints Action Step 1 The problem Go to step 2. is solved.
Page 186: Incorrect Margins On Prints
User's Guide Action Step 2 The problem Go to step 3. is solved. Reinstall the imaging unit and the toner cartridge. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 187: Paper Curl
User's Guide Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in • Specify the paper size from the tray the Paper menu to match the paper loaded in the settings to match the paper loaded in tray.
Page 188: Print Irregularities
User's Guide Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the paper still curled? Step 4 Go to step 5.
Page 189 User's Guide Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job. Do print irregularities still appear? Step 2 Go to step 3.
Page 190: Repeating Defects Appear On Prints
User's Guide Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do print irregularities still appear? Step 6 Contact...
Page 191: Print Is Too Dark
User's Guide Action Step 1 Go to step 2. Check if the distance between the defects equal to 80 mm Measure the distance between the (3.15 in.) defects. Take note of the distance, and Check for a distance between then contact technical support.
Page 192 User's Guide Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 193: Print Is Too Light
User's Guide Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
Page 194 User's Guide Action Step 2 Go to step 3. Change the paper type, texture, and weight to match the paper loaded in From the printer control panel, set the tray. the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray.
Page 195: Printer Is Printing Blank Pages
User's Guide Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 196 User's Guide Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 197: Skewed Print
User's Guide Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact technical...
Page 198: Transparency Print Quality Is Poor
User's Guide Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 199: Streaked Horizontal Lines Appear On Prints
User's Guide Streaked horizontal lines appear on prints Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
Page 200: Streaked Vertical Lines Appear On Prints
User's Guide Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 201 User's Guide Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, • Specify the paper texture, type, and weight in the Paper menu to match the paper loaded in and weight from the tray settings the tray.
Page 202: Horizontal Voids Appear On Prints
User's Guide Horizontal voids appear on prints Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
Page 203: Vertical Voids Appear On Prints
User's Guide Action Step 4 Contact The problem technical is solved. Replace the imaging unit, and then resend the print job. support. Do horizontal voids appear on prints? Vertical voids appear on prints Action Step 1 Go to step 2. The problem is solved.
Page 204: Toner Specks Appear On Prints
User's Guide Action Step 3 Go to step 4. The problem is solved. Check if you are using a recommended type of paper. Load the indicated tray or feeder with a recommended type of paper. Resend the print job. Do vertical voids appear on prints? Step 4 Contact technical...
Page 205: Toner Fog Or Background Shading Appears On Prints
User's Guide Toner fog or background shading appears on prints Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove, and then install the imaging unit. Resend the print job. Does fog or shading appear on prints? Step 2 Contact technical...
Page 206: Uneven Print Density
User's Guide Action Step 1 Go to step 2. Specify the paper type and weight from the tray settings to match the From the Paper menu on the printer paper loaded in the tray. control panel, check the paper type and weight.
Page 207: Embedded Web Server Does Not Open
User's Guide Embedded Web Server does not open Action Step 1 Go to step 2. problem is Turn on the printer. solved. Open a Web browser, and then type the printer IP address. Press Enter. Does the Embedded Web Server open? Step 2 Go to step 3.
Page 208 User's Guide Action Step 3 Go to step 4. problem is Check if the network is working. solved. Print a network setup page. Check the first section of the network setup page and confirm that the status is Connected. Note: If the status is Not Connected, then the connection may be intermittent, or the network cable may be defective.
Page 209: Contacting Technical Support
User's Guide Contacting technical support Please contact your local vendor or authorized service provider. When you contact technical support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number.
Page 210: 11-Notices
Trademarks DEVELOP and ineo are registered trademarks or trademarks of Konica Minolta Business Solutions Europe GmbH. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 211: Software License Agreement
All other trademarks are the property of their respective owners. Software License Agreement This package contains the following materials provided by KONICA MINOLTA, INC. (KM) software included as part of the printing system (“Printing Software”), the digitally-encoded machine-readable outline data encoded in the special format and in the encrypted form (“Font Programs”), other software which runs on a computer system for use in conjunction with the Printing Software (“Host Software”), and...
Page 212 User's Guide In addition to the license for Font Programs set forth in Section 1 above, you may use Roman Font Programs to reproduce weights, styles, and versions of letters, numerals, characters and symbols (“Typefaces”) on the display or monitor for your own internal business purposes. You may make one backup copy of the Host Software, provided your backup copy is not installed or used on any computer.
Page 213: Noise Emission Levels
User's Guide Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing (Simplex / Duplex) 55dBA / 54dBA Ready 15dBA...
Page 214: Energy Star
Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs. 600 W (ineo 4000P); 640 W (ineo 4700P) Copy The product is generating hard-copy output from hard-copy original documents. Scan The product is scanning hard-copy documents.
Page 215: Sleep Mode
User's Guide Mode Description Power consumption (Watts) Hibernate The product is in a low-level energy-saving mode. 0.5 W The product is plugged into an electrical outlet, but the power switch 0.0 W is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average.
Page 216: Off Mode
User's Guide Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet. Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage.
Page 217 Konica Minolta Business Solutions Europe GmbH Europaallee 17 D-30855 Langenhagen Germany A63N-9566-01A Phone +49 (0)511 7404-0...

This manual is also suitable for:

Ineo 4700p

Develop ineo 4000P User Manual

1 Safety Information

2 Learning about the Printer

3 Additional Printer Setup

4 Using Ineo 4000P/4700P

5 Paper and Specialty Media Guide

6 Understanding the Printer Menus

7 Saving the Environment

8 Maintaining the Printer

9 Clearing Jams

10 Troubleshooting

11 Notices

Quick Links

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Summary of Contents for Develop ineo 4000P