Content Welcome Your hearing instruments Getting to know your hearing instruments Components and names Controls Settings Battery size Service information Batteries Replacing non-rechargeable batteries Child lock (optional) Daily use Turning on and off Inserting Removing Adjusting the volume Changing the hearing program Further adjustments (optional) Locking the controls (optional) Using two hearing instruments (optional) On the phone Telephone program Content...
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Audio induction loops Telecoil program and remote control Audio input Attaching the audio shoe Removing the audio shoe Maintenance and care Cleaning Drying Storage Troubleshooting Important information Intended use Explanation of symbols Transport and storage conditions Disposal information Technical information Conformance information Important safety information Personal safety Product safety Tinnitus noiser Country-specific information Content...
Welcome You have chosen a Siemens hearing instrument, a reliable partner to accompany you through everyday life. Like everything new, it will take you a little while to become familiar with it. This document, along with support from your Hearing Care Professional, will help you. You will quickly come to appreciate the advantages and greater quality of life your hearing instrument offers. CAUTION Read this user guide thoroughly and completely and follow the safety information in this document to avoid damage or injury. To benefit most from your hearing instrument, wear it daily and all day long. Especially after longer periods of living with hearing loss, a dedicated hearing training is recommended - with a Hearing Care Professional or at home. Welcome...
Your hearing instruments Getting to know your hearing instruments It is recommended to familiarize yourself with your new hearing instruments. With the instruments in your hand try using the controls and note their location on the instrument. This will make it easier for you to feel and press the controls while wearing the hearing instruments. If you have problems pressing the controls of your hearing instruments while wearing them, you can ask your Hearing Care Professional about a remote control option. Your hearing instruments...
Components and names ➊ ➍ Earhook LED status indicator ➋ ➎ Microphone Rocker switch (standard) or openings flat cover for pediatric use (optional) ➌ Push button ➏ Battery compartment Your hearing instruments...
Controls With the controls you can, for example, adjust the volume or switch hearing programs. Your hearing instruments either have a push button and a rocker switch or a push button only. The Hearing Care Professional has assigned your desired functions to the controls. Ask your Hearing Care Professional to mark your controls and their functions on the following pages. Control Left Right Push button Rocker switch You can also use a remote control. Your hearing instruments...
Push button Function Left Right Program change Standby/turn on press briefly, press 2 seconds Rocker switch Function Left Right Volume up/down Tinnitus noiser level up/down Sound balance Push button and rocker switch Function Left Right Lock / Unlock the controls Read more in section "Locking the controls". Your hearing instruments...
Settings Ask your Hearing Care Professional to mark your individual settings on the following pages. Hearing programs Read more in section "Changing the hearing program". Features Power-on delay enables whistle-free insertion of hearing instruments. Read more in section "Turning on and off". e2e wireless enables simultaneous control of both hearing instruments. Read more in section "Using two hearing instruments". Accessories Remote control Battery size Batteries Non-rechargeable (size 675) Your hearing instruments...
Batteries When the battery is low the sound becomes weaker or you will hear an alert signal. It depends on the battery type how long you have until you have to replace the battery. Your Hearing Care Professional can configure the LED to indicate the battery status. However, the hearing instrument must be turned on to indicate the status: When the battery is full, the LED shines constantly. ■ When the battery is low, the LED flashes repeatedly, ■ approximately every 5 seconds until the battery is empty. When the battery is empty, the LED goes out. ■ When the battery compartment is locked, you need a tool to open it. Read more in section "Child lock". Batteries...
Replacing non-rechargeable batteries Remove empty batteries immediately and dispose of according to local regulations. Remember to have your replacement batteries with you at all times. Removing: Open the battery compartment. Pull the battery out. Batteries...
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Inserting: Remove the protective film from the new battery. Slide the battery into the compartment. Make sure the "+" symbols on the battery and compartment are aligned (refer to the picture). A magnet in the battery compartment ensures that the battery snaps noticeably into place. Carefully close the battery compartment. If you feel resistance, the battery is not inserted correctly. Do not attempt to close the battery compartment by force. It can be damaged. Batteries...
Child lock (optional) Your hearing instruments can be modified to provide a child-safe battery compartment, which can be locked (child lock). The child lock has to be activated by the Hearing Care Professional. With the child lock enabled, the battery compartment will automatically lock when closed. This prevents e.g. a child from removing and swallowing the battery. To open the locked battery compartment, you need a tool. The tool is included with delivery of any child-lock battery compartment set. Opening a locked battery compartment: Use the tool to push the white locking bar to the opposite side. Hold it in place and at the same time open the battery compartment. Batteries...
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Locking / Unlocking the battery compartment To lock or unlock the battery compartment, a special tool is required. Your Hearing Care Professional will lock or unlock the battery compartment for you. The following instructions are for your Hearing Care Professional only. The position of the locking bar in the battery compartment indicates whether the battery compartment is locked. The upper image shows an unlocked battery compartment. To lock it, the Hearing Care Professional has to remove the highlighted part. The lower image shows a locked battery compartment. To unlock it, the Hearing Care Professional has to install a child lock disabler. Batteries...
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Locking the battery compartment: Insert the tip of the tool into the small opening. Push / Lever the small plastic part out of the battery compartment. The battery compartment is locked. The battery compartment can be unlocked by the Hearing Care Professional again. Unlocking the battery compartment: Push the locking bar with the child lock disabler to the other side. Ensure that the child lock disabler is completely inserted. Rotate the shaft to break it off. Batteries...
Daily use Turning on and off You have several options to turn your hearing instruments on or off. Via battery compartment: Turning on: Close the battery compartment. The default volume and hearing program are set. Turning off: Open the battery compartment. Via push button: Turning on or off: Press the push button for 2 seconds. Refer to section "Controls" for your personal settings. After turning on, the previously used volume and hearing program are set. Via remote control: Follow the instructions in the remote control's user guide. After turning on, the previously used volume and hearing program are set. Daily use...
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When wearing the hearing instruments, an ■ optional acoustic signal can indicate when an instrument is turned on or off. Your Hearing Care Professional can configure ■ the LED to shine when the instrument is turned Remove the batteries if you do not want to use ■ the hearing instruments for several days. When the power-on delay is activated, the hearing instruments turn on after a delay of several seconds. During this time you can insert the hearing instruments without experiencing unpleasant whistling. The "power-on delay" can be activated by your Hearing Care Professional. Daily use...
Inserting Your hearing instruments have been fine-tuned for your right and left ear. Colored markers indicate the side: red marker = right ear ■ blue marker = left ear ■ To insert the hearing instrument: Hold the tube at the bend that is closer to the ear piece. Carefully push the ear piece in ➊ the ear canal Twist it slightly until it sits well. Lift the hearing instrument and slide it over the top of ➋ your ear . Insert the right hearing instrument with the ■ right hand and the left hearing instrument with the left hand. If you have problems inserting the ear piece, ■ use the other hand to gently pull your earlobe downwards. This opens the ear canal and eases insertion of the ear piece. Daily use...
Removing Lift the hearing instrument and slide it over the top of ➊ your ear Hold the ear piece between your thumb and index finger. Carefully twist the ear piece forward while pulling ➋ it out Clean and dry your hearing instruments after usage. Read more in section "Maintenance and care". Adjusting the volume Your hearing instruments automatically adjust the volume to the listening situation. If you prefer manual volume adjustment, press the rocker switch briefly or use a remote control. Refer to section "Controls" for your personal settings. An optional signal can indicate the volume change. Daily use...
Changing the hearing program Hearing programs change the characteristics of the sound coming through the hearing instrument. They help you to select the optimal setup for every listening situation. An optional signal can indicate the change of the hearing program. Additionally, your Hearing Care Professional can configure the LED to indicate the program change: The LED light flashes once if you change to program 1, twice if you change to program 2, and so on. To change the hearing program, press the push button briefly or use a remote control. Refer to section "Controls" and to section "Settings" for your personal settings and for a list of your hearing programs. Your Hearing Care Professional can configure your hearing instruments so that they switch automatically to the audio shoe program if the audio shoe has been attached. Read more in section "Audio input". Further adjustments (optional) The controls of your hearing instruments can also be used to change, for example, the sound balance or the tinnitus noiser level. Sound balance allows you to adjust the bass and treble to your preferences. Refer to section "Controls" for your personal settings. Daily use...
Locking the controls (optional) To prevent any accidental operation you can lock the controls. When the controls are locked, both push button and rocker switch are disabled. To lock the controls, press the top of the rocker switch and hold it. Simultaneously press the push button on the same hearing instrument for 3 seconds. To unlock the controls, press the bottom of the rocker switch and hold it. Simultaneously press the push button on the same hearing instrument for 3 seconds. Whether this function is configured for your hearing instruments is listed in section "Controls". If you are wearing two hearing instruments, ■ you have to lock or unlock the controls on each hearing instrument separately. Locking or unlocking can optionally be indicated ■ by an acoustic signal or by the LED light flashing briefly. When you turn your hearing instruments off ■ and on again, the key lock remains in the previously selected state. Daily use...
Using two hearing instruments (optional) Very rarely does hearing loss occur in only one ear, therefore the use of two instruments ensures that you are improving your hearing in all situations allowing you to better participate in your daily life. When controlling two instruments you have the following options to, for example, change the hearing program: You can control each hearing instrument separately. ■ You can control both hearing instruments ■ simultaneously. Your Hearing Care Professional has to activate the "e2e wireless" function, enabling both hearing instruments to exchange information. You can then use either a remote control or the user controls on either of your instruments for the desired function e.g. volume change. The control elements of both instruments can even be set differently – thus offering you the degree of control you really need. Daily use...
On the phone When you are on the phone, hold the telephone receiver slightly above your ear. The hearing instrument and telephone receiver have to be aligned. Turn the receiver slightly so that the ear is not completely covered. Telephone program You may prefer a certain volume when using the phone. Ask your Hearing Care Professional to configure a telephone program. Switch to the telephone program whenever you are on the phone. Whether a telephone program is configured for your hearing instrument is listed in section "Settings". On the phone...
Audio induction loops Many telephones as well as public places like theatres offer the audio signal (music and speech) via an audio induction loop. With this system, your hearing instruments can directly receive the desired signal – without distracting noise in the environment. You can usually recognize audio induction loop systems by certain signs. Ask your Hearing Care Professional to configure a telecoil program. Switch to the telecoil program whenever you are in a place with an audio induction loop. Whether the telecoil program is configured for your hearing instrument is listed in section "Settings". Telecoil program and remote control NOTICE For instruments with wireless connectivity: When the telecoil program is active, the remote control may cause a pulsing noise. Use the remote control with a distance greater than 10 cm (4 inches). Audio induction loops...
Audio input With an audio shoe you can connect your hearing instrument to an FM system. An FM system gathers speech at the voice source (via a separate microphone) and transmits the sound directly to the hearing instrument. This can be useful for adults in difficult listening situations and for children in classrooms. Nowadays, most FM systems allow for coupling with audio devices like a MP3 player. Your Hearing Care Professional can configure your hearing instruments so that they switch automatically to the audio shoe program if the audio shoe has been attached. If you want to use an audio shoe, a special battery compartment is required. Ask your Hearing Care Professional to exchange the battery compartment. WARNING Risk of electric shock! Connect audio input only to a device conforming to IEC 60065, the IEC-Norm for audio, video and other electronic devices. NOTICE Use an approved audio shoe only. Ask your Hearing Care Professional for this accessory. Audio input...
NOTICE Hold the audio shoe tightly when you remove the FM receiver. Attaching the audio shoe Open the battery compartment. Pull the cover out. The shape of the cover depends on your type of hearing instrument. Slide the audio shoe in. Audio input...
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Ensure that it clicks noticeably in place. Close the battery compartment. Audio input...
Removing the audio shoe When the audio shoe is not attached, you can install a cover to prevent dirt and dust from entering the housing. Open the battery compartment. Drag the slider on the audio shoe back and at the same time move the audio shoe downwards to remove it from the device. Slide the cover in the direction of the arrow into position. The shape of the cover depends on your type of hearing instrument. Close the battery compartment. Audio input...
Maintenance and care Siemens hearing instruments are so robust that they will function reliably for years. It is, however, important that you take care of your instruments and observe a few basic rules, which will soon become habit. Cleaning For hygiene reasons and to maintain functionality, clean your hearing instruments daily. NOTICE Do not put your hearing instruments in water. Clean your hearing instruments with a soft, dry tissue. Ask your Hearing Care Professional for recommended cleaning products, special care sets and further information on how to keep your hearing instruments in good condition. For a more thorough professional cleaning, take your instruments to your Hearing Care Professional. Maintenance and care...
Drying Dry your hearing instruments overnight. Ask your Hearing Care Professional for recommended drying products. Storage During longer periods of non-use, store your hearing instruments with open battery compartment (and batteries removed) in a drying system in order to prevent the penetration of moisture. Maintenance and care...
Troubleshooting Problem and possible solutions Sound is weak. Increase the volume. ■ Replace the empty battery. ■ Clean the ear piece. ■ Hearing instrument emits whistling sounds. Reinsert the ear piece until it fits securely. ■ Decrease the volume. ■ Clean the ear piece. ■ Sound is distorted. Decrease the volume. ■ Replace the empty battery. ■ Clean the ear piece. ■ Hearing instrument emits signal tones. Replace the empty battery. ■ Hearing instrument does not work. Turn the hearing instrument on. ■ Gently close the battery compartment completely. ■ Replace the empty battery. ■ Make sure the battery is inserted correctly. ■ Power-on delay is active. Wait several seconds and ■ check again. Consult your Hearing Care Professional if you encounter further problems. Troubleshooting...
Important information Intended use Hearing instruments are intended to improve the hearing of hearing impaired persons. Diagnosis and prescription of a hearing instrument must be performed by hearing health specialists, e.g. acousticians, audiologists or ENT doctors. Use the hearing instruments and accessories only as described in this user guide. Explanation of symbols Points out a situation that could lead to serious, moderate, or minor injuries. Indicates possible property damage. Advice and tips on how to handle your device better. Information and warnings for children with hearing instruments. Important information...
Transport and storage conditions During extended periods of transport and storage, please observe the following conditions: Storage Transport Temperature 10 to 40 °C -20 to 60 °C Relative humidity 10 to 80 % 5 to 90 % Air pressure 700 to 1050 hPa 200 to 1200 hPa For other parts, such as batteries, other conditions may apply. Disposal information Within the European Union, the marked equipment is covered by "Directive 2002/96/EC of the European Parliament and of the Council of 27 January 2003 on waste electrical and electronic equipment." Amended by "Directive 2003/108/EC" (WEEE). NOTICE Recycle hearing instruments, accessories and packaging according to national regulations. Important information...
NOTICE To avoid environmental pollution, do not throw batteries into household trash. Recycle or dispose of batteries according to national regulations or return them to your Hearing Care Professional. Technical information FCC ID: SGI-WL002BTE IC: 267AB-WL002 Operating frequencies: F =3.28 MHz N14203 (EMC and radio communications compliance label Australia) This Class B digital apparatus complies with Canadian ICES-003. Changes or modifications made to this equipment not expressly approved by Siemens Audiologische Technik GmbH for compliance may void the FCC authorization to operate this equipment. Important information...
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FCC compliance This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following conditions: this device may not cause harmful interference, and ■ this device must accept any interference received, ■ including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. ■ Increase the separation between the equipment and ■ receiver. Important information...
Connect the equipment to an outlet on a circuit ■ different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV ■ technician for help. Conformance information With the CE marking Siemens confirms compliance with the European Directive 93/42/EEC concerning medical devices. For the products with e2e wireless 2.0 Siemens additionally confirms compliance with the European Directive 99/5/EC (R&TTE) concerning radio and telecommunications terminal equipment. Important information...
Important safety information Personal safety WARNING Risk of impairing the residual hearing of the user. Use only hearing instruments that have been fitted especially for your needs. WARNING Risk of injury! Do not use obviously damaged devices and return them to point of sale. WARNING Risk of explosion! Do not use your hearing instruments in explosive atmospheres (e. g. in mining areas). CAUTION Risk of injury! Always wear the tube with an ear piece. Make sure that the ear piece is completely attached. Important safety information...
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WARNING Risk of affecting electronic equipment! In areas where the use of electronics or wireless devices are restricted, verify if your device has to be turned off. WARNING Risk of interference with active and non-active implants! If you wear an active or a non-active implant, e.g. a brain implant: Prior to use, have the electromagnetic compatibility verified. Consult the physician that implanted the device before using your hearing instruments. Keep a safe distance of about 1.6 inches (4 cm) between the implant and hearing instruments. Important safety information...
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WARNING Choking hazard! Your hearing instruments contain small parts which can be swallowed. Ensure adequate supervision if infants, small children or mentally disabled persons need to wear hearing instruments. Check the completeness of the hearing instruments regularly. Ensure that your child does not detach the hearing instrument from the earmold. Consult your Hearing Care Professional if the housing is deformed. Keep the battery compartment locked. Verify the proper function of the locking mechanism. Keep batteries and accessories out of children's reach. If swallowed consult a physician or a hospital immediately. Important safety information...
Product safety NOTICE Leaking batteries damage the hearing instruments. Turn the hearing instruments off when not in use to preserve the battery. Remove batteries when the instruments are not in use for a prolonged period of time. NOTICE Protect your hearing instruments from extreme heat. Do not expose them to direct sunlight. NOTICE Do not dry your hearing instruments in the microwave oven. NOTICE Different types of strong radiation, e. g. during X-ray or MRI head examinations, may damage hearing instruments. Do not wear the hearing instruments during these or similar procedures. Weaker radiation, e. g. from radio equipment or airport security, does not damage the hearing instruments. Important safety information...
NOTICE Protect your hearing instruments from high humidity. Do not wear them in the shower or when you apply make-up, perfume, aftershave, hairspray or suntan lotion. Only for two instruments or the use of a remote control: In some countries restrictions for the usage of wireless equipment exist. Refer to local authorities for further information. NOTICE Your hearing instruments are designed to comply with international standards on electromagnetic compatibility but interference with nearby electronic devices could occur. In this case, move away from the source of interference. Tinnitus noiser Your hearing instrument may be equipped with a tinnitus noiser. The use of the tinnitus noiser should be only on the advice and in consultation with your Hearing Care Professional. Important safety information...
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WARNING Risk of further impairment to the user’s hearing health. There are some potential concerns associated with the use of any sound generating tinnitus therapy device. Discontinue use and seek medical evaluation if any of the following conditions occur: chronic skin irritation on, near, or around the site of device placement. unusual side effects (e.g. dizziness, nausea, headaches, heart palpitations). perceived decrease in auditory function (e.g. decreased loudness, speech not as clear). WARNING Risk of further impairment to the user’s hearing health. The volume of the tinnitus noiser can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. The tinnitus noiser should never be used at uncomfortable levels. Important safety information...
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For Hearing Care Professionals: The target population is primarily the adult population over 21 years of age. The patient may have some control of the level or volume of the signal and the patient should discuss this adjustment as well as his or her comfort level and sound of the signal with their Hearing Care Professional. WARNING Risk of further impairment to the user’s hearing health. The volume of the tinnitus noiser can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Should the tinnitus noiser be set to such a level in the hearing instrument, advise the user of the maximum amount of time per day he or she should use the tinnitus noiser. For example, occupational safety guidelines restrict continuous noise exposure of 80 dBA SPL to 8 hours per day. The tinnitus noiser should never be used at uncomfortable levels. Important safety information...
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WARNING Risk of further impairment to the user’s hearing health. A Hearing Care Professional should advise a prospective tinnitus noiser user to consult promptly with a licensed physician (preferably an ear specialist) before using the tinnitus noiser if the Hearing Care Professional determines through inquiry, actual observation, or review or any other available information concerning the prospective user that the prospective user has any of the following conditions: Visible congenital or traumatic deformity of the ear. History of active drainage from the ear within the previous 90 days. History of sudden or rapidly progressive hearing loss within the previous 90 days. Acute or chronic dizziness. Unilateral hearing loss of sudden or recent onset within the previous 90 days. Important safety information...