Citizen CT-S801 User Manual
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Citizen CT-S801 User Manual

Line thermal printer
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LINE THERMAL PRINTER
MODEL CT-S801
User's Manual

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Summary of Contents for Citizen CT-S801

  • Page 1 LINE THERMAL PRINTER MODEL CT-S801 User’s Manual...
  • Page 2 WEEE MARK If you want to dispose of this product, do not mix it with general household waste. There is a separate collection systems for used electronics products in accordance with legislation under the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union. Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem Haushaltsmüll.

  • Page 3: Declaration Of Conformity

    Declaration of Conformity This printer conforms to the following Standards: The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS Directive 2002/95/EC, and the WEEE Directive 2002/96/EC. LVD : EN60950-1 EMC: EN55022 Class A EN61000-3-2 EN61000-3-3 EN55024 This declaration applies only to the 230-V model. IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications.

  • Page 4: General Precautions

    If you find omissions, errors, or have questions, please contact your Citizen Systems dealer. If you find any pages missing or out of order, contact your Citizen Systems dealer for a replacement. — 1 —...
  • Page 5 SAFETY PRECAUTIONS ...WHICH SHOULD BE STRICTLY OBSERVED Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.
  • Page 6 Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer. Do not handle the printer in the following ways: Do not subject the printer to strong impacts or hard jolts (e.g., being stepped on, dropped or struck).
  • Page 7 CAUTION Do not use the printer under the following conditions. Avoid locations subject to vibration or instability. Avoid locations where the printer is not level. • The printer may fall and cause an injury. • The quality of printing may deteriorate. Do not obstruct the printer’s air vents.
  • Page 8 • Neglecting these cautions may cause wires or insulation to break, which could result in electric leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems dealer. Do not leave things around the electric outlet.
  • Page 9 CAUTION Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer. THIS LABEL INDICATES THE RISK OF BURNS DUE TO THE HIGH TEMPERATURE OF THE PRINT HEAD AND A RISK OF BEING CUT BY THE MANUAL AND AUTO CUTTERS WHILE THE PAPER COVER IS OPEN.

  • Page 10: Daily Maintenance

    Do not touch any of the moving parts (e.g., paper cutter, gears, active electric parts) while the printer is working. In case of trouble do not attempt to repair the printer. Ask Citizen Systems service for repair. Be careful that the covers do not pinch your hands or fingers.

  • Page 11: Table Of Contents

    THE TABLE OF CONTENTS 1. GENERAL OUTLINE ..............9 1.1 Features................... 9 1.2 Unpacking..................10 1.3 Model Classification ..............10 1.4 Basic Specifications............... 11 2. EXPLANATION OF PRINTER PARTS ........13 2.1 Printer Appearance ................ 13 2.2 Inside the Paper Cover ..............16 2.3 Other Built-in Functions..............

  • Page 12: General Outline

    1. GENERAL OUTLINE The CT-S801 line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. These printers have extensive features so they can be used in a wide range of applications.

  • Page 13: Unpacking

    1.2 Unpacking Make sure the following items are included with your printer. Printer: Quick Start Guide: Interface cover: AC adapter AC power cord: USB cable Power switch cover: 1 Notes: *1: CT-S801A only Sample paper roll: 1 roll *2: USB interface types only CD-ROM: In designated markets Quick Start...

  • Page 14: Basic Specifications

    1.4 Basic Specifications Item Specifications Model CT-S801 Print method Line thermal dot print method Print width 80 mm/640 dots, 72 mm/576 dots, 64 mm/512 dots, 54.5 mm/436 dots, 54 mm/432 dots, 52.5 mm/420 dots, 48 mm/384 dots, 45 mm/360 dots, 48.75 mm/390 dots, 68.25 mm/546 dots...
  • Page 15 *3: Characters appear small because the dimensions include a blank area surrounding each character. *4: The 36AD2 is the AC adapter packaged as an accessory with the CT-S801A. The 36AD3 is the AC adapter built in to the CT-S801S. *5: Compliant if the Citizen Systems AC adapter (36AD2/36AD3) is used. — 12 —...

  • Page 16: Explanation Of Printer Parts

    2. EXPLANATION OF PRINTER PARTS 2.1 Printer Appearance Names of parts Paper cover Cover open lever Operation panel Front cover Power switch Rear connectors Front cover release button Maintenance cover (Front view) (Rear view) Paper cover Open to load paper. (A label guide is attached to the paper cover of label-printing models.) Cover open lever Use this lever to open the paper cover.
  • Page 17 CAUTION Do not open the maintenance cover. Operation panel PAPER LOW LOCK icon Button 4 (MENU) Button 1 (FEED) Button 1 to Button 4 Examples are shown in the diagram of the LCD above on the right. Indicates the printer’s status, button names, types of errors, and messages. Lights green when the power is on, turns off when the power is off.
  • Page 18 LOCK icon This icon indicates that the MENU button is inoperative. Refer to 4.5 Key Lock Function LCD in the vertical or wall mounted position You can change the memory switch settings to invert the LCD if the printer is used in a vertical position or installed on a wall.

  • Page 19: Inside The Paper Cover

    2.2 Inside the Paper Cover Paper-end sensor (PE sensor) Paper damper Platen Auto cutter Button to change paper near-end sensor Manual cutter Paper thickness Print head (thermal) selection lever Paper near-end sensor (PNE sensor) Platen Feeds the paper. Do not remove the platen except to do maintenance. Paper near-end sensor (PNE sensor) Detects when the paper is near the end of the roll.
  • Page 20 Paper thickness selection lever Use this lever to select regular or thick paper according to the thickness of the paper being loaded. Paper damper Assists paper feed. The components in the figure below are used in label-printing models and black mark models.

  • Page 21: Other Built-In Functions

    2.3 Other Built-in Functions Buzzer Buzzes when errors occur or when operations or command operations are performed. Refer to 4.7 Error Messages User memory You can save user-defined logo and character data in this memory. Data remains stored in this memory even if the printer is turned off. For information on how to save data, refer to the Command Reference.

  • Page 22: Setup

    3. SETUP 3.1 Connecting the AC Power Cord Turn off the power. For the built-in power type printer, connect the AC power cord to the AC inlet, and insert the plug into an electric outlet. For the AC adapter type printer, connect the cable connector of the AC adapter to the power connector.

  • Page 23: Connecting Interface Cables

    3.2 Connecting Interface Cables Turn off the power. Orient the interface cable correctly and insert it into the interface connector. Parallel interface Serial interface USB interface (hub type) USB interface Front view Ethernet interface Powered USB interface — 20 —...
  • Page 24 Always unplug the AC adapter from the printer before connecting the printer to a Powered USB interface. Failure to do so may damage the host PC. For information about installing a Powered USB interface, contact your Citizen Systems dealer. Check the orientation of the Powered USB cable connector before connecting it. Insert it straight in so that the pins do not bend.

  • Page 25: Connecting The Cash Drawer

    3.3 Connecting the Cash Drawer Turn off the power. Confirm the orientation of the cash drawer kick-out cable connector and connect it to the cash drawer kick-out connector at the back of the printer. Remove the screw for the ground wire. Screw the cash drawer’s ground wire to the body of the printer.
  • Page 26 (1) Connector pin configuration Signal Function Frame ground Connector used: TM5RJ3-66 (Hirose) or DRAWER1 Cash drawer 1 drive signal equivalent DRSW Cash drawer switch input Applicable connector: Cash drawer drive power supply TM3P-66P (Hirose) or equivalent DRAWER2 Cash drawer 2 drive signal Signal ground (common ground on circuits) (2) Electric characteristics...

  • Page 27: Connecting An External Device

    3.4 Connecting an External Device Turn off the power. Remove the protective seal from External device the external device connecter. connector Confirm the orientation of the external device cable connecter and connect it to the external device connecter at the back of the External device cable printer.

  • Page 28: Precautions For Installing The Printer

    3.5 Precautions for Installing the Printer The printer can be used horizontally, vertically, or installed on a wall. However, the CT-S801S (built-in power supply type) cannot be used vertically or installed on a wall. Use the optional stand for vertical applications, and the optional brackets for wall installations.

  • Page 29: Partition For Paper Roll

    3.6 Partition for Paper Roll Set the partition to the width of the paper roll you are loading. The partition is set at the factory to the position shown below. For 3-inch type: 80-mm wide paper roll For 2-inch type: 58-mm wide paper roll, 60-mm wide paper roll (2-sheet partition installed.) Turn off the power.

  • Page 30: Setting The Dip Switch On The Serial Interface Board

    3.7 Setting the DIP Switch on the Serial Interface Board Turn off the printer and unplug the power cord from the electric outlet. Remove the mounting screws of the serial interface board. Remove the serial interface board from the printer. Set the DIP switch according to the following table.

  • Page 31: Adjusting The Paper Near-End Sensor

    3.8 Adjusting the Paper Near-end Sensor Change the settings of the paper near-end sensor to set the position at which the near-end of the paper is detected. Use a pointed object, such as a pen, to gently press the button to change the paper near-end sensor.
  • Page 32 Button to change paper near-end sensor (“A” and “B” are for horizontal installations, and “a” and “b” are for vertical or wall installations.) — 29 —...

  • Page 33: Loading Paper

    3.9 Loading Paper Turn on the power. Pull the cover open lever forward and open the paper cover. Lock the paper damper when using label paper or thick paper. Load the paper roll so that the printable side of the paper is facing down, as shown by arrow A.

  • Page 34: Calibrating The Paper Sensor

    3.10 Calibrating the Paper Sensor Calibrate the paper sensor to suit the actual paper you are using before using label paper or black mark paper. When you perform the procedure below, the printer will automatically feed the paper loaded in it and set the sensor to the optimum sensitivity. Or, the paper type is automatically selected.
  • Page 35 While holding down button 1, turn on the power. The function test mode starts and “Self test” appears on the LCD. Press button 3 ( ) five times. “Calibrate Label” appears on the LCD. 10. Press button 4 ( Paper sensor calibration starts. 11.
  • Page 36 Press button 3 ( ) four times. “Calibrate BM” appears on the LCD. 10. Press button 4 ( Paper sensor calibration starts. 11. “Online” will appear on the LCD if paper sensor calibration is successful. If paper sensor calibration fails, an error message will appear on the LCD. Refer to 4.7 Error Messages Refer to 3.11 Selecting a Paper Type CAUTION...

  • Page 37: Selecting A Paper Type

    3.11 Selecting a Paper Type Select a paper type in “Paper select” in the Function Test Mode to change the type of paper being used. Load paper. While holding down button 1, turn on the power. The function test mode starts and “Self test” appears on the LCD. Press button 3 ( ) three times.

  • Page 38: Attaching The Power Switch Cover

    3.12 Attaching the Power Switch Cover Attach this cover to prevent the power switch from being used. Press the power switch cover onto the power switch compartment until it clicks. Power switch cover Put a screwdriver or other pointed object into the grooves on the power switch cover to remove it.

  • Page 39: Attaching The Interface Cover

    3.13 Attaching the Interface Cover Attach the interface cover to the back of the printer. The shape of the interface cover is different depending on the type of power source. Press the interface cover as shown in the diagram until you hear it click. CT-S801S 3.14 Removing the Interface Cover...

  • Page 40: Maintenance And Troubleshooting

    MAINTENANCE AND TROUBLESHOOTING 4.1 Periodic Cleaning A dirty print head or platen may reduce printing quality or cause malfunctions. Also, if paper dust collects on the sensor’s protective sheet, paper cannot be detected correctly. We recommend cleaning the printer periodically (every 2 to 3 months) as shown below.

  • Page 41: Clearing A Cutter Lock (1)

    4.2 Clearing a Cutter Lock (1) The message “Cutter lock” may appear and the auto cutter blade may remain extended because a foreign object or paper jam is obstructing it. If “Cutter lock” is displayed, clear the locked cutter as shown below. Turn on the power.

  • Page 42: Clearing A Cutter Lock (2)

    4.3 Clearing a Cutter Lock (2) The paper cover is designed to be opened if the cutter locks by pressing the cover open lever. If this does not open the paper cover, use the following procedure to clear the locked cutter. Turn off the printer and unplug the power cord from the electric outlet.

  • Page 43: Function Test Mode

    The print head is hot immediately after printing. Do not touch it. Do not touch the print head with bare hands or metal objects. If the above procedure does not retract the auto cutter, contact your Citizen Systems dealer. 4.4 Function Test Mode Press and hold button 1 while turning on the printer to access the function test mode.
  • Page 44 MSW3-7 MSW8-1 MSW6-2 Paper Character Manufacturer Model Full Col CBM1000 Print Character width space Print Mode Width Space CITIZEN CBM1000 58 mm — Auto Valid 432dots — linefeed 80 mm — Auto Valid 576dots — linefeed CT-S300 58 mm —...

  • Page 45: Key Lock Function

    4.5 Key Lock Function Press and hold the MENU button while the printer is running to be able to change the memory switch settings. Activate the key lock to prevent making changes by mistake. LOCK icon Button 3 Setting the key lock To set the key lock, press and hold button 3 (for at least three seconds).

  • Page 46: Hexadecimal Dump Printing

    4.6 Hexadecimal Dump Printing Print received data in hexadecimal. If problems such as missing or duplicated data occur, this function allows you to check whether or not the printer is receiving data correctly. How to do hexadecimal dump printing Load paper. While the paper cover is open, press and hold button 1 while turning the power on, and then close the paper cover.

  • Page 47: Error Messages

    4.7 Error Messages Paper end The end of the roll of paper is detected at two stages, paper near-end and paper-end. When paper near-end is detected, “PAPER LOW” appears on the LCD and the LED lights orange. Prepare a new paper roll. When paper-end is detected, “Paper end”...
  • Page 48 The situation during various errors is shown below. The LCD’s top line is the type of error, the bottom line is the remedy. Scroll through messages that are longer than 16 characters. Status Message Backlight Buzzer Paper near-end PAPER LOW Orange —...

  • Page 49: Other

    5. OTHER 5.1 External Views and Dimensions (Unit: mm) Built-in power supply type AC adapter type — 46 —...

  • Page 50: Printing Paper

    5.2 Printing Paper Use the paper shown in the following table or paper of the same quality. Paper type Product name Recommended TF50KS-E2D, TF50KS-E or TF60KS-E from Nippon Paper thermal roll paper PD150R or PD160R from Ohji Paper PA220AG, HP220A, HP220AB-1, F230AA, P220AB, P220AE-1 (thick paper), or PB670 (2-color paper) from Mitsubishi Paper Recommended HD75 from Nippon Paper...
  • Page 51 b) Label paper Printable side Roll paper specifications Label paper thickness (µm) 65 to 85 Cut position Paper feeding Label backing thickness (µm) 60 or less direction Core inner diameter d (mm) 25.4 Core outer diameter D (mm) (Unit: mm) Mark Item Dimensions...
  • Page 52 c) Black mark paper Cut position Printable area Paper feeding direction Black mark (printed on the reverse) (Unit: mm) Dimensions Mark Item Right edge of black mark 13.4 or more 79 or more Left edge of black mark 0.4 or less 67 .7 or less Black mark height Cut position in black mark...

  • Page 53: Manual Setting Of Memory Switches

    5.3 Manual Setting of Memory Switches Memory switches are used to set various printer settings. The memory switches can be set manually (set by hand on the printer) or by commands. This section explains how to perform manual settings. Memory switch settings are done in memory switch setting mode or virtual DIP switch setting mode.
  • Page 54 Virtual DIP switch setting mode While paper is loaded, press and hold button 2 while turning the power on. Enter virtual DIP switch setting mode. • Press button 1( ) to select a memory switch number. (Switches cycle in the following order: MSW1 →...
  • Page 55 The function of each memory switch is shown in the following table. (Shaded values are factory settings.) Switch no. Function MSW1-1 Power ON Info Valid Not Send MSW1-2 Buffer Size 4K bytes 45 bytes MSW1-3 Busy Condition Full/Err Full MSW1-4 Receive Error Print“?”...
  • Page 56 Switch no. Function MSW5-3 USB Mode Virtual COM Printer Class MSW5-4 Reserved Fixed — MSW5-5 Reserved Fixed — MSW5-6 Reserved Fixed — MSW5-7 Reserved Fixed — MSW5-8 Reserved Fixed — MSW6-1 Act. For Driver Invalid Valid MSW6-2 Character Space Invalid Valid MSW6-3 Reserved...
  • Page 57 Switch no. Function Initial setting Setting value MSW10-1 Print Density 100 % 70 %, 75 %, 80 %, 85 %, 90 %, 95 %, 100 %, 105 %, 110 %, 115 %, 120 %, 125 %, 130 %, 135 %, 140 % MSW10-2 Print Speed Level 9...
  • Page 58 TZ74902-02F A68221E-1403 March 2014...

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