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User manual

TC191W
TC241W
The color and the appearance may differ depending on
the product, and the specifications are subject to
change without prior notice to improve the performance.
BN46-00303A-03

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Table of Contents
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Summary of Contents for Samsung TC191W

  • Page 1: User Manual

    User manual TC191W TC241W The color and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance. BN46-00303A-03...
  • Page 2: Table Of Contents

    Table Of Contents BEFORE USING THE Copyright PRODUCT Icons used in this manual Symbols for safety precautions Cleaning Cleaning Securing the Installation Space Precautions for storage Safety Precautions Electricity and Safety Installation and Safety Operation and Safety Correct posture to use the product PREPARATIONS Checking the Contents Removing the Packaging...
  • Page 3 Connecting a Microphone Connecting to Headphones Connecting the Power SCREEN SETUP Brightness Configuring Brightness Contrast Configuring Contrast Sharpness Configuring Sharpness SAMSUNG MAGIC Bright Configuring SAMSUNG MAGIC Bright SAMSUNG MAGIC Angle Configuring SAMSUNG MAGIC Angle Coarse Adjusting Coarse Table Of Contents...
  • Page 4 Table Of Contents Fine Adjusting Fine CONFIGURING TINT SAMSUNG MAGIC Color Configuring SAMSUNG MAGIC Color Configuring Red Green Configuring Green Blue Configuring Blue Color Tone Configuring the Color Tone Settings Gamma Configuring Gamma RESIZING OR H-Position & V-Position RELOCATING THE Configuring H-Position &...
  • Page 5 Table Of Contents Clock Configuring Clock Off Timer Configuring Off Timer On Timer Configuring On Timer On Timer Source Configuring On Timer Source On Timer Volume Configuring On Timer Volume Customized Key Configuring Customized Key Display Time Configuring Display Time Menu Transparency Changing Menu Transparency INFORMATION MENU AND...
  • Page 6 About MagicRMS Pro Components MagicRMS Pro Server MagicRMS Pro Database MagicRMS Pro Console MagicRMS Pro Agent TROUBLESHOOTING Requirements Before Contacting Samsung Customer Service Center GUIDE Testing the Product Checking the Resolution and Frequency Check the following. Q & A SPECIFICATIONS General...
  • Page 7: Before Using The Product

    © 2012 Samsung Electronics Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation.
  • Page 8: Icons Used In This Manual

    Before Using the Product Icons used in this manual The following images are for reference only. Real-life situations may differ from what is shown in the images. Symbols for safety precautions A serious or fatal injury may result if instructions are not followed. Warning Personal injury or damage to properties may result if instructions are Caution...
  • Page 9: Cleaning

    Before Using the Product Cleaning Cleaning Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched. Take the following steps when cleaning. 1. Power off the monitor and computer. 2. Disconnect the power cable from the monitor. Hold the power cable by the plug and do not touch the cable with wet hands.
  • Page 10: Securing The Installation Space

    The exterior may differ depending on the product. 10 cm 10 cm 10 cm 10 cm 10 cm Precautions for storage Be sure to contact Samsung Customer Service Center (page98) if the inside of the monitor needs cleaning. (Service fee will be charged.) Before Using the Product...
  • Page 11: Safety Precautions

    Before Using the Product Safety Precautions Electricity and Safety The following images are for reference only. Real-life situations may differ from what is shown in the images. Warning Do not use a damaged power cable or plug, or a loose power socket. An electric shock or fire may result.
  • Page 12: Installation And Safety

    The product may become damaged by an electric shock. Do not use the power cable for products other than authorized products supplied by Samsung. An electric shock or fire may result. Keep the power socket where the power cable is connected unobstructed.
  • Page 13 Before Using the Product Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.). The product may fall and break or cause a personal injury. Using the product in an area with excess vibration may damage the product or cause a fire.
  • Page 14: Operation And Safety

    SAMSUNG time) may seriously affect its performance. Be sure to consult Samsung Customer Service Center (page98) before installation if you want to install the product at such a place. Operation and Safety Warning High voltage runs through the product.
  • Page 15 Before Using the Product During a lightning or thunderstorm, power off the product and remove the power cable. An electric shock or fire may result. Do not drop objects on the product or apply impact. An electric shock or fire may result. Do not move the product by pulling the power cable or any cable.
  • Page 16 (paper, match, etc.) into the vent or ports of the product. If water or any foreign substance enters the product, be sure to power off the product, remove the power cable, and contact Samsung Customer Service Center (page98). Product failure, an electric shock or fire may result.
  • Page 17 Before Using the Product Rest your eyes for more than 5 minutes for every 1 hour of product use. Eye fatigue will be relieved. Do not touch the screen when the product has been turned on for an extended period of time as it will become hot. Store the small accessories used with the product out of reach of children.
  • Page 18: Correct Posture To Use The Product

    Before Using the Product Correct posture to use the product Use the product in the correct posture as follows: Straighten your back. Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen. Keep your eyes directly in front of the screen.
  • Page 19: Preparations

    Preparations Checking the Contents 1.1.1 Removing the Packaging Open the packaging box. Be careful not to damage the product when you open the packaging with a sharp instrument. Remove the styrofoam from the product. Check the components and remove the styrofoam and plastic bag. The appearance of actual components may differ from the image shown.
  • Page 20: Checking The Components

    Preparations 1.1.2 Checking the Components Contact the dealer from whom you purchased the product if any item is missing. The appearance of the components and items sold separately may differ from the image shown. Components Quick setup guide Warranty card User manual (Not available in some locations)
  • Page 21 Preparations Items sold separately The following items can be purchased at your nearest retailer. LAN cable D-SUB cable USB cable RS-232C cable Stereo cable DVI cable Mouse (USB) Keyboard Headphone 1 Preparations...
  • Page 22: Parts

    Preparations Parts 1.2.1 Frontal Buttons The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Icons Description Open or close the onscreen display (OSD) menu, or return to the parent menu.
  • Page 23 Preparations Icons Description Push the button to adjust the volume. When the OSD guide is displayed, the [ ] button activates the function assigned to Volume. Confirm a menu selection. Pressing the [ ] button when the OSD menu is not displayed will change the input source (Client/Analog).
  • Page 24: Rear View

    Preparations 1.2.2 Rear View The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. POWER IN DVI OUT SERIAL Port Description POWER IN Connects to the power cable. DVI OUT Connects to a Monitor device using the cable.
  • Page 25: Side View

    Preparations 1.2.3 Side View The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Pots Description Connect to an audio output device such as headphones. Connect to a microphone. AUDIO IN Receives sound from a PC via an audio cable.
  • Page 26: Installation

    Preparations Installation 1.3.1 Attaching the Stand Place a protective cloth or Insert the stand base into the Do not remove the fixing pin until cushion on a flat surface. Next, stand in the direction of the you are finished attaching the place the product with the face arrow.
  • Page 27: Adjusting The Product Tilt And Height

    Preparations 1.3.2 Adjusting the Product Tilt and Height The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. -3°(±2°) ~ 25°(±2°) To adjust the height, remove the fixing pin. The monitor tilt and height can be adjusted.
  • Page 28: Installing A Wall-Mount Kit Or Desktop Stand

    Preparations 1.3.4 Installing a Wall-mount Kit or Desktop Stand Before Installation Power the product off and remove the power cable from the power socket. Place a protective cloth or Unfasten the screw from the Lift and detach the stand. cushion on a flat surface. Next, back of the product.
  • Page 29 Samsung shall not be held liable for any product damage or personal injury caused by using a wall- mount kit other than the one specified or from an attempt to install the wall-mount kit on your own.
  • Page 30: Anti-Theft Lock

    Preparations 1.3.5 Anti-theft Lock An anti-theft lock allows you to use the product securely even in public places. The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details. The lock device is sold separately. To lock an anti-theft locking device: Fix the cable of your anti-theft locking device to a heavy object such as a desk.
  • Page 31: Using "Windows Embedded Standard 7

    Using "Windows Embedded Standard 7" What is "Windows Embedded Standard 7" Client? The Microsoft Windows Embedded Standard 7 (WES7) client uses the Microsoft Windows Embedded Standard 2011 OS. When the WES client is connected to a server where Citrix XenDesktop, VMWare View Client, or Microsoft Remote Desktop Connection service is available, the keyboard, mouse, audio/video, and display data will be forwarded to the client through the network between the client and server.
  • Page 32 Using "Windows Embedded Standard 7" Wake on USB The feature switches the system to normal operation mode if the system is in standby mode after being left idle for a specified period of time. The mode will switch if a change to the keyboard or mouse input is detected.
  • Page 33: Connection To Use "Windows Embedded Standard

    Using "Windows Embedded Standard 7" Connection to Use "Windows Embedded Standard 7" 2.2.1 LAN Connection Connect the LAN cable to [LAN] on the back of the product. It is not supported when the network speed is below or equal to 10Mbps. Use Cat5(*STP Type) cable for the connection.
  • Page 34: Logon

    Using "Windows Embedded Standard 7" Using "Windows Embedded Standard 7" 2.3.1 Logon When the client starts, you can logon to the server by entering your username and password. By default, you are automatically logged in with an Administrator account and a blank password. 2.3.2 "Windows Embedded Standard 7"...
  • Page 35: Programs

    Using "Windows Embedded Standard 7" 2.3.3 Programs Remote Desktop Connection You can control a running terminal server or another computer (Windows 95 or later) remotely through a remote desktop connection. Remote Desktop Windows 7 Professional or Windows 2000/2003/2008 Server must be installed on the computer to be controlled remotely.
  • Page 36 Using "Windows Embedded Standard 7" running Remote Desktop with Network Level Authentication (more secure)" to run Remote Desktop using network-level authentication. Start a Remote Desktop Session on the Client Once you have enabled your host computer to allow remote connections and installed the client software on a Windowsbased client computer, you are ready to start a Remote Desktop session.
  • Page 37 Using "Windows Embedded Standard 7" Options - General : Enter in the login information for the host computer. To log in automatically, enter in the user name and password. - Display : The Remote Desktop Connection sends and receives compressed screen data. If you set the resolution and color quality to the high option, the speed may become slow.
  • Page 38 Using "Windows Embedded Standard 7" - Programs : Select an application and specify the folder where you want to run the application when a connection is established to the host PC. - Experience : Specify the connection speed and the menu items you want to use on the remote PC connected.
  • Page 39 Using "Windows Embedded Standard 7" - Advanced : Protect your personal information when a connection is established. Click Connect. The Log On to Windows dialog box appears. In the “Log On to Windows” dialog box, type your username, password, and domain (if required), and then click OK.
  • Page 40 Using "Windows Embedded Standard 7" Internet Explorer A WES Client includes Internet Explorer. This program is permitted for all users. Microsoft website. For more information on Internet Explorer, visit the Microsoft website. Enhanced Write Filter (EWF) Enhanced Write Filter (EWF) protects a flash volume from write access and consequently, preserves the durability of the flash device.
  • Page 41 Using "Windows Embedded Standard 7" You can also perform this operation by entering “ewfmgr.exe c: -commitanddisable” at the command prompt and restarting your computer. Commit changes to disk. This item is activated when the EWF is running. If this item is selected, the current states of the client (saved in a cache) are saved to a flash volume.
  • Page 42: Configuring Utilities

    Using "Windows Embedded Standard 7" Next session : Select the volumes that will be protected by the FBWF when the client is booted up next time. Also, select the folders and files that you want to except from protection by the FBWF. Windows Media Player The WES Client includes Windows Media Player 12.
  • Page 43: Recover The System

    Using "Windows Embedded Standard 7" 2.3.5 Recover the System Overview The WES client provides a feature that restores the system to the last backup or default factory settings in the occurrence of a critical system issue during operation. You can back up an OS image which is working normally to USB memory or the PXE server.
  • Page 44 Using "Windows Embedded Standard 7" Using the Standalone restore solution Restore the system using a restore image saved on the product. After the power is connected, press the Home key immediately after the system starts during boot to enter the boot menu. Select the Recovery Mode menu and press the P key to enter "admin"...
  • Page 45: Connecting And Usinga Source Device

    Connecting and Using a Source Device Before Connecting 3.1.1 Pre-connection Checkpoints Before connecting a source device, read the user manual provided with it. The number and locations of ports on source devices may differ from device to device. Do not connect the power cable until all connections are completed. Connecting the power cable during connection may damage the product.
  • Page 46: Connecting And Using A Pc

    Connecting and Using a Source Device Connecting and Using a PC 3.2.1 Connecting to a PC Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. Connecting parts may differ in different products. Connection Using the D-SUB Cable (Analog Type) RGB IN AUDIO IN...
  • Page 47: Driver Installation

    An installation driver is contained on the CD supplied with the product. If the file provided is faulty, visit the Samsung homepage (http://www.samsung.com) and download the file. Insert the user manual CD provided with the product into the CD-ROM drive.
  • Page 48: Setting Optimum Resolution

    An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. Select a language and change the resolution to the optimum value. TC191W TC241W The optimal resolution for this monitor is as follows: The optimal resolution for this monitor is as follows: Follow the above settings to set the resolution.
  • Page 49: Changing The Resolution Using A Pc

    Connecting and Using a Source Device 3.2.4 Changing the Resolution Using a PC Adjust the resolution and refresh rate in Control Panel on your PC to obtain optimum picture quality. The picture quality of TFT-LCDs may degrade if the optimum resolution is not selected. Changing the Resolution on Windows XP Go to Control Panel Display...
  • Page 50 Connecting and Using a Source Device Changing the Resolution on Windows Vista Go to Control Panel Personalization Display Settings and change the resolution. 3 Connecting and Using a Source Device...
  • Page 51 Connecting and Using a Source Device Changing the Resolution on Windows 7 Go to Control Panel Display Screen Resolution and change the resolution. 3 Connecting and Using a Source Device...
  • Page 52: Connecting To A Video Device

    Connecting and Using a Source Device Connecting to a Video Device 3.3.1 Connecting to a Dual Monitor DVI OUT RGB IN DVI OUT DVI IN Connect [DVI OUT] on the product to [DVI IN] or [RGB IN] on another monitor using a DVI or DVI to D-SUB cable.
  • Page 53: Connecting A Microphone

    Connecting and Using a Source Device 3.3.3 Connecting a Microphone Connect the microphone to [MIC] on the back of the product. 3.3.4 Connecting to Headphones Connect an audio output device (headphones) to [ ] on the back of the product. 3.3.5 Connecting the Power POWER IN Connect the power cable to the product and power outlet.
  • Page 54: Screen Setup

    Configure the screen settings such as brightness and color tone. Brightness You can adjust the general brightness of the picture. (Range: 0~100) A higher value will make the picture appear brighter. SAMSUNG This menu is not available when Bright is set to Dynamic Contrast mode.
  • Page 55: Contrast

    Screen Setup Contrast Adjust the contrast between the objects and background. (Range: 0~100) A higher value will increase the contrast to make the object appear clearer. SAMSUNG This menu is not available when Bright is in Cinema Dynamic Contrast mode.
  • Page 56: Sharpness

    Screen Setup Sharpness Make the outline of objects more clear or blurry. (Range: 0~100) A higher value will make the outline of objects clearer. SAMSUNG This menu is not available when Bright is in Cinema Dynamic Contrast mode. MAGIC SAMSUNG...
  • Page 57: Samsung Magic Bright

    This menu is not available when Angle is enabled. MAGIC This feature provides the viewing angle, brightness, and tint to suit your preferences. 4.4.1 Configuring SAMSUNG MAGIC Bright Press [ ] on the product. MENU Press [ ] to move to...
  • Page 58: Samsung Magic Angle

    This menu is not available when SAMSUNG Color is enabled. MAGIC This feature provides the viewing angle, brightness, and tint to suit your preferences. 4.5.1 Configuring SAMSUNG MAGIC Angle Press [ ] on the product. MENU Press [ ] to move to and press [ ] on the product.
  • Page 59: Coarse

    ] on the product. Press [ ] to move to Coarse and press [ ] on the product. The following screen will appear. PICTURE Brightness Contrast Sharpness SAMSUNG : Custom MAGIC Bright SAMSUNG : Off MAGIC Angle Coarse 1936 Fine AUTO Adjust the...
  • Page 60: Fine

    ] on the product. Press [ ] to move to Fine and press [ ] on the product. The following screen will appear. PICTURE Brightness Contrast Sharpness SAMSUNG MAGIC Bright : Custom SAMSUNG : Off MAGIC Angle Coarse 1936 Fine AUTO Adjust the...
  • Page 61: Configuring Tint

    Cinema SAMSUNG MAGIC mode. Dynamic Contrast SAMSUNG MAGIC Color is a new picture-quality improvement technology developed independently by Samsung, SAMSUNG Color MAGIC which delivers vivid natural colors without picture quality degradation. This menu is not available when SAMSUNG Angle is enabled.
  • Page 62: Red

    Configuring Tint Adjust the value of the color red in the picture. (Range: 0~100) A higher value will increase the intensity of the color. SAMSUNG This menu is not available when Color is in Full Intelligent mode. MAGIC 5.2.1 Configuring Red Press [ ] on the product.
  • Page 63: Green

    Configuring Tint Green Adjust the value of the color green in the picture. (Range: 0~100) A higher value will increase the intensity of the color. SAMSUNG This menu is not available when Color is in Full Intelligent mode. MAGIC 5.3.1 Configuring Green Press [ ] on the product.
  • Page 64: Blue

    Configuring Tint Blue Adjust the value of the color blue in the picture. (Range: 0~100) A higher value will increase the intensity of the color. SAMSUNG This menu is not available when Color is in Full Intelligent mode. MAGIC 5.4.1 Configuring Blue Press [ ] on the product.
  • Page 65: Color Tone

    Configuring Tint Color Tone Adjust the general color tone of the picture. This menu is not available when SAMSUNG Color is in Full Intelligent mode. MAGIC This menu is not available when SAMSUNG Angle is enabled. MAGIC 5.5.1 Configuring the Color Tone Settings Press [ ] on the product.
  • Page 66: Gamma

    Configuring Tint Gamma Adjust the mid-range brightness (Gamma) of the picture. This menu is not available when SAMSUNG Angle is enabled. MAGIC 5.6.1 Configuring Gamma Press [ ] on the product. MENU Press [ ] to move to COLOR and press [ ] on the product.
  • Page 67: Resizing Or Relocating The Screen

    ] to move to SIZE&POSITION and press [ ] on the product. Press [ ] to move to H-Position or V-Position, and press [ The following screen will appear. TC191W SIZE&POSITION SIZE&POSITION H-Position H-Position V-Position V-Position Menu H-Position Menu H-Position...
  • Page 68: Image Size (Tc241W Model Only)

    Resizing or Relocating the Screen Image Size (TC241W model only) Change the picture size. 6.2.1 Changing the Image Size Press [ ] on the product. MENU Press [ ] to move to and press [ ] on the product. SIZE&POSITION Press [ ] to move to Image Size...
  • Page 69: Menu H-Position & Menu V-Position

    ] to move to SIZE&POSITION and press [ ] on the product. Press [ ] to move to Menu H-Position Menu V-Position, and press [ The following screen will appear. TC191W SIZE&POSITION SIZE&POSITION H-Position H-Position V-Position V-Position Menu H-Position Menu H-Position Menu V-Position...
  • Page 70: Setup And Reset

    Setup and Reset Reset Return all the settings for the product to the default factory settings. 7.1.1 Initializing Settings (Reset) Press [ ] on the product. MENU Press [ ] to move to and press [ ] on the product. SETUP&RESET Press [ ] to move to...
  • Page 71: Language

    Setup and Reset Language Set the menu language. A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC. 7.2.1 Changing the Language Press [ ] on the product.
  • Page 72: Eco Saving

    Setup and Reset Eco Saving Eco Saving function reduces power consumption by controlling the electric current used by the monitor panel. This menu is not available when SAMSUNG Bright is in Dynamic Contrast mode. MAGIC 7.3.1 Configuring Eco Saving Press [ ] on the product.
  • Page 73: Clock

    Setup and Reset Clock Set the current time manually. 7.4.1 Configuring Clock Press [ ] on the product. MENU Press [ ] to move to and press [ ] on the product. SETUP&RESET Press [ ] to move to Clock and press [ ] on the product.
  • Page 74: Off Timer

    Setup and Reset Off Timer You can set the product to automatically turn off. Off Timer is enabled only when the Clock is set. 7.5.1 Configuring Off Timer Press [ ] on the product. MENU Press [ ] to move to SETUP&RESET and press [ ] on the product.
  • Page 75: On Timer

    Setup and Reset On Timer You can set the product to automatically turn on. On Timer is enabled only when the Clock is set. 7.6.1 Configuring On Timer Press [ ] on the product. MENU Press [ ] to move to SETUP&RESET and press [ ] on the product.
  • Page 76: On Timer Source

    Setup and Reset On Timer Source Specify the default input source desired when the product turns on. On Timer Source is enabled only when the On Timer is on. 7.7.1 Configuring On Timer Source Press [ ] on the product. MENU Press [ ] to move to...
  • Page 77: On Timer Volume

    Press [ ] to move to On Timer Volume and press [ ] on the product. The following screen will appear. SETUP&RESET On Timer Volume SAMSUNG Customized Key MAGIC Angle : 20 sec Display Time Menu Transparency : On AUTO...
  • Page 78: Customized Key

    ] on the product. SETUP&RESET Press [ ] to move to Customized Key and press [ ] on the product. The following screen will appear. TC191W TC241W SETUP&RESET SETUP&RESET On Timer Volume On Timer Volume Customized Key SAMSUNG MAGIC Angle...
  • Page 79: Display Time

    ] to move to Display Time and press [ ] on the product. The following screen will appear. SETUP&RESET On Timer Volume Customized Key SAMSUNG MAGIC Angle Display Time 5 sec 10 sec Menu Transparency 20 sec 200 sec AUTO...
  • Page 80: Menu Transparency

    ] to move to Menu Transparency and press [ ] on the product. The following screen will appear. SETUP&RESET On Timer Volume SAMSUNG Customized Key MAGIC Angle Display Time : 20 sec Menu Transparency Press [ ] to move to the option you want and press [ MENU The selected option will be applied.
  • Page 81: Information Menu And

    INFORMATION Menu and Others INFORMATION View the current input source, frequency and resolution. 8.1.1 Displaying INFORMATION Press [ ] on the product. MENU Press [ ] to move to INFORMATION. The current input source, frequency and resolution will appear. PICTURE COLOR Client SIZE&POSITION...
  • Page 82: Installing The Software

    Samsung Electronics to resolve this problem. This software works with Samsung products only and enables you to adjust the displayed colors on the screen to match the colors of the printed pictures. For more information, refer to the online help of the software (F1).
  • Page 83: Installing The Software

    Installing the Software MultiScreen MultiScreen MultiScreen enables users to use the monitor by partitioning multiple sections. 9.2.1 Installing the Software Insert the installation CD into the CD-ROM drive. Select the "MultiScreen" setup program. If the pop-up screen for the software installation does not appear on the main screen, find and double-click the "MultiScreen"...
  • Page 84: Removing The Software

    Installing the Software 9.2.2 Removing the Software Click [Start], select [Settings]/[Control Panel], and then double-click [Add or Remove Programs]. Select "MultiScreen" from the program list and click the [Add/Delete] button. 9 Installing the Software...
  • Page 85: Magicrms Pro

    Installing the Software MagicRMS Pro 9.3.1 About MagicRMS Pro MagicRMS Pro program can be used to remotely control a Samsung network monitor. The design of the user-oriented interface makes it easy and convenient to use. Using MagicRMS Pro, you can schedule a task to be performed at a specified time on a network monitor.
  • Page 86: Magicrms Pro Server

    Installing the Software 9.3.3 MagicRMS Pro Server MagicRMS Pro Server is a core component of MagicRMS Pro. The Server connects to Database Console and sends a command to perform a task requested by the user to network monitors where the Agent is installed.
  • Page 87: Troubleshooting Guide

    10.1 Requirements Before Contacting Samsung Customer Service Center 10.1.1 Testing the Product Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center. Check if your product is operating normally by using the product test function.
  • Page 88 Troubleshooting Guide Screen issue "Not Optimum Mode" is displayed. This message appears if the signal from the graphics card exceeds the maximum resolution or frequency for the product. Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table (page95).
  • Page 89 Troubleshooting Guide Sound issue The volume is too low. Adjust the volume. If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program. Source device issue A beeping sound is heard when my PC is booting.
  • Page 90 Troubleshooting Guide 10.2 Q & A Question Answer How can I change the Set the frequency on your graphics card. frequency? Windows XP: Go to Control Panel Appearance and Themes Display Settings Advanced Monitor, and adjust Refresh rate under Monitor settings. Windows ME/2000: Go to Control Panel Display Monitor, and adjust Refresh rate...
  • Page 91 Troubleshooting Guide Question Answer How can I change the Windows XP: Go to Control Panel Appearance and resolution? Themes Display Settings, and adjust the resolution. Windows ME/2000: Go to Control Panel Display Settings, and adjust the resolution. Windows Vista: Go to Control Panel Appearance and Personalization Personalize...
  • Page 92: Specifications

    Specifications 11.1 General Model Name TC191W TC241W Panel Size 19 inches (48 cm) 23.6 inches (60 cm) Display area 376.32 mm (H) x 301.06 mm (V) 521.28 mm (H) x 293.22 mm (V) / 14.8 inches (H) × 11.9 inches / 20.5 inches (H) ×...
  • Page 93 Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect or call, (877) 278 - 0799 CALIFORNIA USA ONLY (Applicable for networking models only.) This Perchlorate warning applies only to primary CR(Manganese Dioxide) Lithium coin cells in the product sold or distributed ONLY in California USA "Perchloate Material - special handling may apply, See www.dtsc.ca.gov/hazardouswaste/...
  • Page 94: Powersaver

    (Power button (Mechnical off) Switch off) Typical Rating Client Analog Power lamp Blinking TC191W 27 W 43 W Power Less than 1.8 W Less than 1.8 W Consumption TC241W 49 W 32 W The power consumption level can vary in different operating conditions or when settings are changed.
  • Page 95: Standard Signal Mode Table

    If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual. TC191W Horizontal Vertical...
  • Page 96 Specifications Horizontal Vertical Pixel Clock Sync Polarity Display Mode Frequency Frequency (Hz) (MHz) (H/V) (kHz) VESA, 1280 x 960 60.000 60.000 108.000 VESA, 1280 x 1024 63.981 60.020 108.000 VESA, 1280 x 1024 79.976 75.025 135.000 TC241W Horizontal Vertical Pixel Clock Sync Polarity Display Mode Frequency...
  • Page 97 Specifications Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz. Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures.
  • Page 98: Appendix

    Appendix Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care center. NORTH AMERICA U.S.A 1-800-SAMSUNG (726-7864) http://www.samsung.com CANADA 1-800-SAMSUNG (726-7864) http://www.samsung.com/ca (English) http://www.samsung.com/ca_fr (French) MEXICO 01-800-SAMSUNG (726-7864) http://www.samsung.com...
  • Page 99 (Dutch) http://www.samsung.com/be_fr (French) BOSNIA 05 133 1999 http://www.samsung.com BULGARIA 07001 33 11 , normal tariff http://www.samsung.com CROATIA 062 SAMSUNG (062 726 7864) http://www.samsung.com CYPRUS 8009 4000 only from landline http://www.samsung.com (+30) 210 6897691 from mobile and land line Appendix...
  • Page 100 808 20 - SAMSUNG (808 20 7267) http://www.samsung.com RUMANIA 08008 SAMSUNG (08008 726 http://www.samsung.com 7864) TOLL FREE No. SERBIA 0700 SAMSUNG (0700 726 7864) http://www.samsung.com SLOVAKIA 0800 - SAMSUNG (0800-726 786) http://www.samsung.com SPAIN 902 - 1 - SAMSUNG (902 172 678) http://www.samsung.com Appendix...
  • Page 101 Appendix EUROPE SWEDEN 0771 726 7864 (SAMSUNG) http://www.samsung.com SWITZERLAND 0848-SAMSUNG http://www.samsung.com/ch (7267864, CHF 0.08/min) (German) http://www.samsung.com/ch_fr (French) 0330 SAMSUNG (7267864) http://www.samsung.com ARMENIA 0-800-05-555 http://www.samsung.com AZERBAIJAN 088-55-55-555 http://www.samsung.com BELARUS 810-800-500-55-500 http://www.samsung.com GEORGIA 0-800-555-555 http://www.samsung.com KAZAKHSTAN 8-10-800-500-55-500 http://www.samsung.com (GSM: 7799) KYRGYZSTAN 00-800-500-55-500 http://www.samsung.com...
  • Page 102 1800 3000 8282 1800 266 8282 INDONESIA 0800-112-8888 http://www.samsung.com 021-5699-7777 JAPAN 0120-327-527 http://www.samsung.com MALAYSIA 1800-88-9999 http://www.samsung.com NEW ZEALAND 0800 SAMSUNG (0800 726 786) http://www.samsung.com PHILIPPINES 1-800-10-SAMSUNG (726-7864) http://www.samsung.com for PLDT 1-800-3-SAMSUNG (726-7864) for Digitel 1-800-8-SAMSUNG (726-7864) for Globe 02-5805777 SINGAPORE 1800-SAMSUNG (726-7864) http://www.samsung.com...
  • Page 103 Appendix MIDDlE EAST MOROCCO 080 100 2255 http://www.samsung.com OMAN 800-SAMSUNG (726-7864) http://www.samsung.com/ae (English) http://www.samsung.com/ae_ar (Arabic) SAUDI ARABIA 9200-21230 http://www.samsung.com/ae (English) http://www.samsung.com/ae_ar (Arabic) TURKEY 444 77 11 http://www.samsung.com U.A.E 800-SAMSUNG (726-7864) http://www.samsung.com AFRICA ANGOLA 91-726-7864 http://www.samsung.com BOTSWANA 0800-726-000 http://www.samsung.com CAMEROON 7095- 0077 http://www.samsung.com...
  • Page 104: Responsibility For The Pay Service (Cost To Customers)

    If a product damage is caused by; external impact or drop. use of supplies or separately sold product unspecified by Samsung. repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd. remodeling or repairing the product by customer.
  • Page 105: Correct Disposal Of This Product (Waste Electrical & Electronic Equipment)

    Appendix Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.
  • Page 106: Terminology

    Appendix Terminology OSD(On Screen Display) On screen display (OSD) allows you to configure on-screen settings to optimize the picture quality as required. It allows you to change the screen brightness, tint, size and many other settings using menus displayed on the screen. Coarse Coarse refers to the frequency of radio wave vibrations per second.
  • Page 107 Appendix Vertical Frequency One image is made of numerous horizontal lines. The vertical frequency is measured in Hz and represents how many images can be created per second by those horizontal lines. A vertical frequency of 60 means that an image is transmitted 60 times per second. The vertical frequency is also called "refresh rate"...
  • Page 108 On Timer Customized Key On Timer Source On Timer Volume Display Time Parts PowerSaver Eco Saving Q & A Fine Gamma Requirements Before Contacting Samsung Customer Service Center General Reset Green Responsibility for the Pay Service (Cost to Customers) Index...
  • Page 109 Index Safety Precautions SAMSUNG MAGIC Angle SAMSUNG MAGIC Bright SAMSUNG MAGIC Color Sharpness Standard Signal Mode Table Terminology Using "Windows Embedded Standard 7" What is "Windows Embedded Standard 7" Client? Index...

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