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HP LaserJet 2500 User Manual

Hewlett-packard color laserjet printer user guide.

 
hp color LaserJet
use
2500 series

Summary of Contents

  • Page 1

    LaserJet 2500 series...

  • Page 3

    HP Color LaserJet 2500 series printer User guide...

  • Page 4

    A user of the Hewlett-Packard printer associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or...

  • Page 5: Hp Customer Care

    Before calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem. You can also find support on the Internet at http://www.hp.com. In the Select your country or region field in the top, right corner, select your country/region and click...

  • Page 7: Table Of Contents

    HP ImageREt 2400 ........

  • Page 8: Table Of Contents

    Special pages..........56 HP Color LaserJet 2500 Toolbox ....... 58 Using the embedded Web server .

  • Page 9: Table Of Contents

    Enabling the language font DIMM......138 Installing an HP Jetdirect print server card ..... . 139...

  • Page 11: Introduction

    Printer basics Introduction This section provides information about the following topics: “Printer configurations” on page 10 “Printer features” on page 11 “Printer parts” on page 13 “Software and supported operating systems” on page 17 “Software for Windows” on page 18 “Software for Macintosh”...

  • Page 12: Printer Configurations

    Printer configurations Thank you for purchasing the HP Color LaserJet 2500 series printer. This printer is available in the configurations described below. HP Color LaserJet 2500L The HP Color LaserJet 2500L printer is a four-color laser printer that prints at 16 pages per minute (ppm) in black and white, and 4 ppm in color.

  • Page 13: Printer Features

    Only one 500-sheet tray can be installed on the printer. Optional tray 2 must be installed to install an optional tray 3. Optional HP Jetdirect print server card for connecting to a network. Included with the 2500n and 2500tn models; compatible with the 2500L and 2500 models.

  • Page 14

    Networking The 2500L and 2500 models provide an EIO slot for an optional HP Jetdirect print server card for fast and easy connectivity. (The 2500n and 2500tn models include the HP Jetdirect print server card.) All common network protocols such as Ethernet, Token Ring, and LocalTalk are available using HP Jetdirect print server cards.

  • Page 15: Printer Parts

    Printer parts Before using the printer, familiarize yourself with the parts of the printer. Top output Power switch Control Interface ports panel Control panel Top cover Tray 1 Optional tray 2 (2500, 2500n, and 2500tn) Rear output door Power connector...

  • Page 16: Interface Ports

    HP Jetdirect print server card. USB port Because an HP Jetdirect print server card is not included with all models, it will be referred to as the optional HP Jetdirect print server card in this documentation. 14 Printer basics “Accessories and ordering information”...

  • Page 17: Control Panel Features

    This light indicates when the imaging drum is low (light is on) empty or missing (light blinks), or the first time you install a non-HP imaging drum (light blinks and Attention light is on). This light will not indicate low or empty status for non-HP imaging drums.

  • Page 18

    When a Supplies Status light is blinking and the Attention light is on (indicating a non-HP supply has been installed), pressing CAUTION You will not receive any indication when a non-HP supply is empty. If you continue printing after the supply is empty, damage to the printer can occur. See statement” on page...

  • Page 19: Software And Supported Operating Systems

    Software and supported operating systems For easy printer setup and access to the full range of printer features, HP strongly recommends that you install the software provided. Not all software is available in all languages. See the getting started guide for installation instructions, and see the Readme for the latest software information.

  • Page 20: Software For Windows

    Help for the printer driver is separate from the Help for your program. HP Color LaserJet 2500 Toolbox HP Color LaserJet 2500 Toolbox is only supported for Windows 98 and later. You must have performed a complete software installation in order to use the HP Color LaserJet 2500 Toolbox.

  • Page 21: Software For Network Installations Only

    Red Hat Linux SuSE Linux Starting HP Web Jetadmin Once you install the HP Web Jetadmin software, you can start it in a supported Web browser on any computer by typing one of the following URLs: http://server.domain:port/ where “server.domain” is the server hostname and “port” is the port number that you entered during installation.

  • Page 22: Software For Macintosh

    Windows 95 and later, Mac OS 8.6 and later, UNIX, Linux, and OS/2. With the embedded Web server, you can gain access to the printer settings and information by typing an IP address in a Web browser (such as Netscape Navigator or Microsoft Internet Explorer) on any computer.

  • Page 23: Software Tips

    Visit http://www.hp.com. In the Select your country or region field in the top, right corner, select your country/region and click Click the Drivers block, and then enter color laserjet 2500 as the product name. The Web page for the drivers might be in English, but you can download the drivers themselves in several languages.

  • Page 24: Uninstalling The Printing Software, Uninstalling Software For Windows

    Select a program and click End Task. d Repeat step c until all programs are closed. On the Start menu, point to Programs, point to HP Color LaserJet 2500, point to Tools, and click Uninstall. Click Next, select the HP printing system components that you want to uninstall, and click Follow the directions on the screen.

  • Page 25: Uninstalling Software For Macintosh

    Uninstalling software for Macintosh To remove the printing software from your Macintosh, drag the HP LaserJet folder and PPDs to the Trash. For Mac OS 8.6 to 9.x: The PPDs are located here: Macintosh HD\System Folder\Extensions\Printer Descriptions. For Mac OS X: The PPDs are located here: Macintosh HD\Library\Printers\PPDs\Contents\Resources\<lang>.lproj.

  • Page 26: Accessories And Ordering Information

    Accessories and ordering information The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. For the most current ordering information, visit: North America: Europe &...

  • Page 27

    2 installed to install an optional tray 3. Note: This tray is included with the 2500tn model. Premium HP-brand paper for use with HP LaserJet printers. HP bond paper with a weight of 120.32 g/m HP-brand paper for use with HP LaserJet printers.

  • Page 28

    26 Printer basics...

  • Page 29

    “Canceling a print job” on page 49 “Using color” on page 50 For information about managing the printer and its settings using the embedded Web server, the HP Color LaserJet 2500 Toolbox, and Printer Status and Alerts, see page “Managing the printer” on...

  • Page 30: Choosing Paper And Other Print Media

    2 and optional tray 3 in this documentation. By default, the printer draws first from tray 1. If tray 1 is empty, the printer draws from optional tray 3 (if installed) and then optional tray 2, in that order.

  • Page 31: Supported Print Media For Tray 1, Supported Print Media For Optional Tray 2

    Supported print media for tray 1 Tray 1 holds up to 125 sheets of paper or up to 10 envelopes. See Supported sizes Tray 1 adjusts for sizes from 76 by 127 mm (3 by 5 inches) to a legal-size sheet of 216 by 356 mm (8.5 by 14 inches).

  • Page 32: Supported Print Media For Optional Tray 3, Purchasing Paper And Other Print Media

    “Print media specifications” on page 123 Always test a sample of paper before purchasing large quantities. Your paper supplier should understand the requirements specified in the HP LaserJet Printer Family Print Media Guide. See “Print media specifications” on page 123 “Supplementary Documentation”...

  • Page 33: Loading Trays, Loading Tray 1

    “Printing on special print media” on page To load tray 1 CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur. Open tray 1. Slide out the tray extender. If the print media being loaded is longer than 229 mm (9 inches), also open the additional tray extender.

  • Page 34: Loading Optional Tray 2

    Push down on the metal paper lift plate to lock it into place. Slide the tray back into the printer. If you set the rear of the tray to one of the longer sizes, the back of the tray will protrude from the back of the printer.

  • Page 35: Loading Optional Tray 3

    1 only. Printing special print media from optional tray 2 or optional tray 3 can cause jams. To load optional tray 3 Pull the tray out of the printer and remove any paper. For letter-size paper, pull the rear stop up. For A4-size paper, push the rear stop down.

  • Page 36: Printing A Job

    Source. Printing by Source means you choose a specific tray from which you want the printer to pull paper. The printer tries to print from this tray, no matter what type or size is loaded in it. However, if you choose a tray that is configured from the embedded Web server for a type or size that does not match your print job, the printer does not print automatically.

  • Page 37

    Print dialog box. For more information about printer-driver settings, see printer driver” on page By default, the printer prints to the top output bin, which is the best location for most print jobs, including grayscale transparencies. For labels, heavy paper, or other special print media, lower the rear output door on the printer.

  • Page 38

    Set any other settings you want, such as watermarks. (For more information, see access to printer driver settings” on page By default, the printer will print to the top output bin, which is the best location for most print jobs, including grayscale transparencies. For labels, heavy paper, or other jobs requiring a straight-through path, lower the rear output door on the printer.

  • Page 39: Gaining Access To Printer Driver Settings

    * Access to default printer settings might be restricted and therefore unavailable. Using the PCL printer-driver Help (Windows only) Once you are in the printer driver, you can use its Help, which is separate from the Help in a program. You can activate Help for the printer driver in two ways.

  • Page 40: Features In The Printer Driver

    Some printer drivers and some operating systems do not support all printer features. Use the PCL 6 printer driver to take full advantage of all the printer features, as listed below. The Windows directions in the following sections assume that you are using the PCL driver. In the PS driver, the tabs are named differently.

  • Page 41

    Use the Custom Paper feature to set up the printer to print to sizes other than standard ones. Windows: dialog box in the program, the Print dialog box in the program, or the Paper tab in the printer driver. Mac OS: Page Attributes pop-up menu, select Custom Page Size.

  • Page 42

    Reducing or enlarging The Fit to Page option allows you to scale your document to a percentage of its normal size. You can also choose to scale your document to fit on any size of paper supported by the printer. Windows: Mac OS: box.

  • Page 43

    The size for all pages of the print job must be the same in the printer driver. Windows: dialog box in the program, the Print dialog box in the program, or the Paper tab in the printer driver. Mac OS 8.6 to 9.x: Page from option.

  • Page 44: Choosing An Output Location

    Choosing an output location The printer comes with the top output bin and a rear output door for printing to a straight-through paper path. Print jobs emerge from the top output bin when the rear output door is closed. Print jobs emerge from the back of the printer when the rear output door is open.

  • Page 45: Printing On Special Print Media, Printing On Envelopes

    Open tray 1 and slide out the extender fully. If tray 1 is already open, remove any paper or other print media from it. On the back of the printer, lower the rear output door to prevent the envelopes from curling.

  • Page 46: Printing On Labels

    CAUTION To avoid damaging the printer, use only labels recommended for laser printers. To prevent serious jams, always use tray 1 to print labels and always use the straight-through paper path. Never print on the same sheet of labels more than once or print on a partial sheet of labels.

  • Page 47: Printing On Grayscale Transparencies

    See more details. CAUTION To avoid damaging the printer, use only transparencies recommended for laser printers. To prevent serious jams, always use tray 1 to print grayscale transparencies. Load grayscale transparencies into tray 1 only.

  • Page 48: Printing On Custom-sized Print Media Or Cardstock

    In your program, set margins at least 6.4 mm (.25 inches) away from the edges of the print media. Choose the custom media you are using as the Type in the printer driver and set the correct Size. Lower the rear output door to use the straight-through paper path and reduce curl.

  • Page 49: Printing On Letterhead Or Preprinted Forms

    Avoid letterhead that is printed with low-temperature inks, such as those used in some types of thermography. The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (195° C or 383°...

  • Page 50: Printing On Both Sides (duplexing Manually)

    Printing on both sides (duplexing manually) To print on both sides of the paper, you will have to go to the printer and reinsert the paper manually after the first side has printed. CAUTION Do not print on both sides of labels, transparencies, or vellum. Damage to the printer and jams might result.

  • Page 51: Canceling A Print Job

    If the Printer Status lights continue to cycle after a job has been canceled, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending data.

  • Page 52: Using Color, Hp Imageret 2400

    Printing in four-colors (CMYK) HP ImageREt 2400 HP ImageREt 2400 is a technology that provides you with the best color print-quality without having to change driver settings or make tradeoffs between print quality, performance, and memory. ImageREt 2400 produces sharp images and crisp, clear text using laser printing.

  • Page 53: Hp Colorsmart, Managing Color Options

    HP ColorSmart The Automatic color setting (HP ColorSmart) enables optimal color output automatically for diverse types of documents. This feature utilizes object tagging that allows optimal color and halftone settings to be used for different objects (text, graphics, and images) on a page. The printer driver analyzes which objects the page contains and uses halftone and color settings that provide the best print quality for each object.

  • Page 54

    Microsoft and the World Wide Web Consortium. Device sets the printer to print RGB data in raw device mode. To render photographs properly when this option is selected, you must manage color in the program in which you are working or in the operating system.

  • Page 55: Matching Colors, Printing In Four-colors (cmyk)

    Keep in mind the above factors when colors on your screen do not perfectly match your printed colors. For most users, the best method for matching colors on your screen to your printer is to print sRGB colors. The printer uses sRGB and automatically optimizes color output.

  • Page 56

    54 Printing tasks...

  • Page 57

    Managing the printer Introduction This printer comes with several software tools that help you monitor, troubleshoot problems with, and maintain the printer. The software tools are: “Special pages” on page 56 “HP Color LaserJet 2500 Toolbox” on page 58 “Using the embedded Web server” on page 60 “Using Printer Status and Alerts”...

  • Page 58: Special

    The Configuration page lists current settings and properties of the printer. You can print a Configuration page from the printer, the embedded Web server, or the HP Color LaserJet 2500 Toolbox. To print the Configuration page from the printer, press simultaneously.

  • Page 59

    Warranty Note. This section contains information about how the printer warranty is affected when you use non-HP supplies. It also requests that you call the HP fraud hotline if a supply that is being detected as a non-HP supply was sold to you as a genuine HP supply. (See fraud hotline”...

  • Page 60: Hp Color Laserjet 2500 Toolbox

    Netscape Navigator 4 or later. All pages can be printed from the browser. You do not have to have Internet access to open and use the HP Color LaserJet 2500 Toolbox. However, if you click a link in the Other Links area, you must have Internet access in order to go to the site associated with the link.

  • Page 61

    Connecting might require that you close the HP Color LaserJet 2500 Toolbox and reopen it. HP Instant Support™. Connects you to the HP website to help you find help for issues that might arise. This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer.

  • Page 62: Using The Embedded Web Server

    To open the embedded Web server Open the embedded Web server using one of these methods: • From the HP Color LaserJet 2500 Toolbox, click the picture of the printer on the Device tab (Windows 98 and later only). • In a supported Web browser, type the IP address for the printer (networked printer only).

  • Page 63

    The Information pages group consists of the following pages. Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0 percent representing that a supply is empty. The page also shows the type and size of print media set for each tray.

  • Page 64

    Order Supplies. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges, an imaging drum, and paper.

  • Page 65: Using Printer Status And Alerts

    Networked printers. You can receive regular job status messages that appear every time a print job is sent to the printer or every time the print job finishes printing. You can also receive alert messages. These messages appear when you are printing to a particular printer if that...

  • Page 66

    64 Managing the printer...

  • Page 67

    There is a jam in the printer. See Printer lights, other than the Ready light, are on or blinking. See messages” on page The document printed, but the print quality was not what was expected. See quality problems”...

  • Page 68: Clearing Jams

    Find and remove the jam using the instructions on the following pages. If the location of the jam is not obvious, look first inside the printer. Loose toner might remain in the printer after a jam. This problem should resolve itself after a few sheets have printed. See 66 Problem solving and maintenance See“Print media specifications”...

  • Page 69

    Open the top cover. Remove the imaging drum by pushing it away from you and lifting it out of the printer. You cannot reach jams by removing the print cartridges. Complete one of these steps: If the leading edge of the paper is visible, carefully pull the paper out of the printer.

  • Page 70

    4. If you could not remove the jam from inside the printer or by pulling it out of the tray, grasp the jam from the outside of the printer and carefully pull it free. Push the paper down to lock the metal paper lift plate into place (tray 2 only) and slide the tray back into the printer.

  • Page 71

    If the leading edge of the paper is visible from the rear opening, carefully pull the paper out. If the jam is too far into the printer to remove, turn off the printer and disconnect the power cable. Rotate the locks on the fuser to the unlocked position.

  • Page 72

    Using both hands, slowly and steadily remove any paper from inside the printer. Then, carefully reinsert the fuser and secure the locks. Reconnect the power cable and turn on the printer. Open the top cover, close it again, and then press light is flashing.

  • Page 73: Resolving Control Panel Messages

    See the following information to interpret control panel lights. See the embedded Web server for a text message that correlates to the light pattern. Or, see the HP Color LaserJet 2500 Toolbox to view animations of the light patterns and the messages they indicate.

  • Page 74: Supplies Status Lights

    This section describes the meaning of the patterns for the lights in the Supplies Status area. Information about supplies also appears in the Printer Status and Alerts software, the embedded Web server, and the HP Color LaserJet 2500 Toolbox. (For more information, see printer” on page and ordering information”...

  • Page 75

    Reinsert or replace the print cartridge. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off and then back on again. If the problem persists, contact HP Customer Care. See “HP Customer Care” on page Cyan print cartridge is empty or missing The cyan print-cartridge light is blinking.

  • Page 76

    If you still want to use this non-HP print cartridge, press receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software component (HP Color LaserJet 2500 Toolbox, Printer Status and Alerts, or embedded Web server) when this print cartridge is low or empty.

  • Page 77: Printer Status Lights

    The Ready (green) light is on and the printer is ready to print. No action is needed. Pressing a Demo page. Pressing Supplies Status page, as well as an HP Jetdirect page if an HP Jetdirect print server card is installed. Processing The Ready light is blinking.

  • Page 78

    Manual two-sided printing. The printer has finished printing the first side of a manual duplex job, and the printer is waiting for someone to reload the pages so it can print the second side. If the printer does not begin printing once the pages are reloaded, press Paper out in the selected tray.

  • Page 79: Secondary Light Patterns For Printer Status Lights

    Attention light is on. The printer memory is full. Press unnecessary fonts, macros, or any data currently in printer memory. If you continue to lose data, you might need to add more printer memory. For a temporary solution, simplify the image by changing to another image type, such as raster.

  • Page 80

    If you printed the job using one of the PCL drivers, try printing using the PS driver, or vice versa. Turn off the printer and remove or replace the language font DIMM. Caution: You must turn off the printer before inserting or removing DIMMs.

  • Page 81

    To continue printing, remove the print server card from the EIO port and connect a parallel or USB cable. You must change the port, or reinstall the software. If the print server card still is not working, contact HP Customer Care. See page 3 or the support flyer that came in the printer box.

  • Page 82: Solving Print-quality Problems

    • If the pages do not print correctly, the problem is with the hardware. Contact HP Customer Care. See Print a Demo page from the HP Color LaserJet 2500 Toolbox. If the page prints, the problem is with the printer driver. Try printing from one of the other printer drivers. For example, if you are using the PCL 6 printer driver, print from the PCL 5c or PS printer driver.

  • Page 83: Solving Issues With All Printed Documents

    Solving issues with all printed documents The examples below depict letter-size paper that has passed through the printer short-edge first. These examples illustrate problems that would affect all pages you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples.

  • Page 84

    Light print or fade A vertical streak or an incorrect or faded color area appears on the page. The paper might not meet HP’s paper specifications (for example, the paper is too moist or too rough). See One or more print cartridges are low. If you are using non-HP print cartridges, no messages appear on the printer control panel or in the embedded Web server.

  • Page 85

    Check the printer environment. Very dry (low humidity) conditions can increase the amount of background shading. One or more print cartridges are low. If you are using non-HP print cartridges, no messages appear on the printer control panel or in the embedded Web server.

  • Page 86

    Linux, and OS/2, this feature is available in the embedded Web server if the printer is connected to a network. Clean the printer. See Use the tools on the Troubleshooting tab of the HP Color LaserJet Toolbox to correct the problem. The imaging drum might be defective. Replace the imaging drum.

  • Page 87

    Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image further down the page. If the defect occurs later in a print job, turn the printer off for 10 minutes, and then turn the printer on to restart the print job.

  • Page 88

    Coated, photo, and glossy papers are not supported. Print to a different printer. • If the page prints correctly, then the problem is with the printer driver for the HP Color LaserJet 2500 printer. Uninstall the printer driver and reinstall it.

  • Page 89: Solving Issues With Color Documents

    The correct printer driver is not selected in the program. Select the correct printer driver. The printer is not properly configured. Verify the printer configuration by printing a Configuration page. If no color appears on the Configuration page, contact HP Customer Care.

  • Page 90

    Another print cartridge might be low. Check the supplies status lights or embedded Web server to see if a print cartridge is low and replace it if necessary. If you are using a non-HP print cartridge, it might be low or empty but you will receive no indication.

  • Page 91: Resolving Problems That Generated Messages

    This section lists some common errors that only provide a simple message but no information for resolving the error. Errors that you see in Printer Status and Alerts, the HP Color LaserJet 2500 Toolbox, or the embedded Web server provide their own instructions for resolving the error. For other errors generated by your operating system, see the documentation for the operating system or computer.

  • Page 92: Resolving Problems That Did Not Generate Messages

    Mac OSs) to see if the printer is paused or set to print offline. Verify that you have installed the HP Color LaserJet 2500 series printer driver. Check the program to make sure that you are using an HP Color LaserJet 2500 series printer driver. 90 Problem solving and maintenance or the support flyer that came in the printer box.)

  • Page 93

    10 If the problem is still not resolved, see Checking the network It is recommended that you use the HP Color LaserJet 2500 CD-ROM to install and set up the printer on a network. Follow these steps to see if the problem is caused by the network.

  • Page 94: Solving General Printing Problems

    Using the embedded Web server, change the Type or Size setting for the tray to match the size of print media loaded. Remove any paper from tray 1. The printer pulls from tray 1 if you did not specify a tray that had a compatible size or type...

  • Page 95

    Add paper to tray 1 if it is empty. If paper is already in the tray, press In the Print or Printer Setup dialog box, make sure that the HP Color LaserJet 2500 is selected as the printer. Clear any jams. See “Clearing jams” on page Disconnect the printer from the network and attach it directly to a computer using a parallel or USB cable.

  • Page 96

    Replace one or more of the print cartridges. In the settings for this printer, clear the Font DIMM check box on the Configure tab if no font DIMM is installed in the printer. Font DIMM Select the check box only if the font DIMM is physically installed in the printer.

  • Page 97

    In the Print or Printer Setup dialog box, make sure that the HP Color LaserJet 2500 is selected as the printer. Print a page from the HP Color LaserJet 2500 Toolbox. If the page prints, then the problem is with the printer driver.

  • Page 98: Solving Postscript (ps) Errors

    Solving PostScript (PS) errors The following situations are specific to PS language and might occur when several printer languages are being used. Note To receive a printed or an on-screen message when PS errors occur, choose this option in the PS printer driver or the embedded Web server.

  • Page 99: Solving Common Macintosh Problems

    Mac OS CD-ROM. Make sure that you are using a high-quality interface cable. Make sure that the printer is on the correct network. Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then choose the correct network.

  • Page 100

    Note: The iMac and Blue G3 desktop Macintosh systems meet all the requirements to connect to a USB device. Hardware troubleshooting Check that the printer is turned on. Verify that the USB cable is properly connected. Check that you are using the appropriate high-speed USB cable.

  • Page 101: Cleaning The Printer

    To clean the engine Note The following procedure must be performed from the HP Color LaserJet 2500 Toolbox, which is only supported for Windows 98 and later. To clean the engine when the computer is running a different, supported operating system, see the late-breaking Readme on the root of the CD-ROM, or visit http://www.hp.com/support/clj2500.

  • Page 102: Calibrating The Printer

    Open the HP Color LaserJet 2500 Toolbox in one of these ways: • On the desktop, double-click the HP Color LaserJet 2500 Toolbox icon. • On the Start menu, point to Programs, point to HP Color LaserJet 2500, and choose the HP Color LaserJet 2500 Toolbox.

  • Page 103: Managing Supplies, Supplies Life, Checking And Ordering Supplies

    The life of the imaging drum depends on the number of black-only or color pages that print jobs require. An HP Color LaserJet 2500 series imaging drum lasts an average of 20,000 pages when printing black-only pages and 5,000 pages when printing color pages. Actual life lies somewhere between these two numbers, depending on the number of black-only pages you print versus color.

  • Page 104: Storing Supplies, Replacing And Recycling Supplies

    Internet access to connect to the website. Note You can click the Order Supplies link from the HP Color LaserJet 2500 Toolbox also. You must have Internet access to connect to the website. To check and order using Printer Status and Alerts If the printer is directly connected to the computer, you can set Printer Status and Alerts to notify you when the supplies are low.

  • Page 105: Hp Policy On Non-hp Supplies, Hp Fraud Hotline

    Call the HP fraud hotline if the supplies status lights, the embedded Web server, or HP Status and Alerts indicates that the print cartridge or imaging drum is not an HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the problem.

  • Page 106

    104 Problem solving and maintenance...

  • Page 107

    “Limited warranty for the print cartridges and imaging drum” on page 107 “Availability of support and service” on page 108 “HP maintenance agreements” on page 108 “HP Express Exchange (U.S. and Canada only)” on page 109 “Repacking the printer” on page 110 Appendix A Service and support 105...

  • Page 108: Hewlett-packard Limited Warranty Statement

    3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

  • Page 109: Limited Warranty For The Print Cartridges And Imaging Drum

    Limited warranty for the print cartridges and imaging drum This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life message). This warranty does not cover products that have been modified, refurbished, remanufactured, misused or tampered with in any way.

  • Page 110: Availability Of Support And Service, Hp Maintenance Agreements, On-site Service Agreements

    In general, the printer will have the following maintenance agreements: On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times: Priority On-Site Service This agreement provides 4-hour service response to your site for calls made during normal HP business hours.

  • Page 111: Hp Express Exchange (u.s. And Canada Only)

    If you choose to use this service, follow the steps listed below. If you have HP on-site support service, you should work directly with the local HP Customer Care instead of following the steps outlined here.

  • Page 112: Repacking The Printer

    Repacking the printer If HP Customer Care determines that your printer needs to be returned to HP for repair, follow the steps below to repack the printer before shipping it. CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility.

  • Page 113

    Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to complete the repair. HAVE YOU REMOVED THE PRINT CARTRIDGES AND IMAGING DRUM? You must remove them before shipping the printer, unless a mechanical problem prevents you from doing so. Yes.

  • Page 114

    112 Service and support...

  • Page 115

    Specifications and regulatory information Introduction This section contains information regarding printer specifications and required regulatory information. These topics are: “Printer specifications” on page 114 “Environmental Product Stewardship program” on page 116 “FCC regulations” on page 119 “Regulatory statements” on page 120...

  • Page 116: Printer Specifications

    (watts) — HP Color LaserJet 2500 series printers CAUTION Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the product warranty. 114 Specifications and regulatory information...

  • Page 117

    Environmental specifications Temperature (printer and print cartridge) Relative humidity Acoustic Emissions (HP Color LaserJet 2500 series printers) Values are subject to change. See Recommended Operating 20° to 27° C 15° to 32.5° C ° (68° to 81° F) to 90.5...

  • Page 118: Environmental Product Stewardship Program, Protecting The Environment

    Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O Energy consumption This product qualifies for E encourage the development of energy-efficient office products.

  • Page 119

    In many countries/regions, this product's printing supplies (for example, print cartridge, imaging drum) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free takeback program is available in over 48 countries/regions. Multi-lingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.

  • Page 120: Material Safety Data Sheet

    Material safety data sheet Material Safety Data Sheets (MSDS) can be obtained from the HP LaserJet Supplies website at http://www.hp.com/go/msds. Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components. The hardware maintenance covers a three-year period from the date of the HP product purchase.

  • Page 121: Fcc Regulations

    Consult your dealer or an experienced radio/television technician. Note Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

  • Page 122: Regulatory Statements, Declaration Of Conformity

    120 Specifications and regulatory information Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA HP Color LaserJet 2500L, 2500, 2500n, 2500tn C9705A, C9706A, C9707A, C9708A Safety: IEC 60950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11 IEC 60825-1:1993+A1 / EN 60825-1:1994+A11 (Class 1 Laser/LED Product)

  • Page 123: Laser Safety Statement, Canadian Doc Statement, Vcci Statement (japan), Korean Emi Statement

    Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.

  • Page 124: Finnish Laser Statement

    Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet 2500 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti. VAROITUS! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän...

  • Page 125

    Print media specifications Introduction This section contains specifications for the paper and other print media you can use with the printer. The following topics appear in this section of the user guide: “General guidelines” on page 124 “Tray specifications” on page 125 “Paper and print media”...

  • Page 126: General Guidelines

    Hewlett-Packard has no control. Before purchasing large quantities of paper, always test a sample and make sure the paper meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide. For ordering information, see...

  • Page 127: Tray Specifications

    Labels Envelopes The printer supports a wide range of standard and custom sizes of print media. Check the printer driver for sup- ported sizes. Capacity can vary depending on media weight and thickness, and environmental conditions. Smoothness - 100 to 250 (Sheffield).

  • Page 128

    Executive Legal 8.5 x 13 in. The printer supports a wide range of standard and custom sizes of print media. Check the printer driver for sup- ported sizes. Capacity can vary depending on media weight and thickness, and environmental conditions.

  • Page 129: Paper And Print Media

    Fusing Compatibility Grain Moisture Content Smoothness For complete paper specifications for all HP LaserJet printers, see the HP LaserJet Printer Family Print Media Guide. To order the guide, see Specifications 5.5 pH to 8.0 pH 0.094 to 0.18 mm (3.0 to 7.0 mils) Flat within 5 mm (.02 in.)

  • Page 130

    Do not use raised or embossed letterhead. The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (195° C or 383°...

  • Page 131

    The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes.

  • Page 132: Envelopes

    Use only tray 1 to print envelopes. Select the type of envelope you are using from the Print dialog box or the printer driver. For UNIX, Linux, and OS/2, this feature is available in the embedded Web server if the printer is connected to the network.

  • Page 133

    Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser.

  • Page 134: Labels, Grayscale Transparencies

    Labels Select the type of label you are using from the Print dialog box or the printer driver. For UNIX, Linux, and OS/2, this feature is available in the embedded Web server if the printer is connected to the network.

  • Page 135

    “Installing memory and font DIMMs” on page 135 “Checking DIMM installation” on page 137 “Enabling memory” on page 138 “Enabling the language font DIMM” on page 138 “Installing an HP Jetdirect print server card” on page 139 Appendix D Working with memory and print server cards 133...

  • Page 136: Printer Memory

    Before ordering additional memory, see how much is currently installed by printing a Configuration page. [Press Web server.] To order DIMMs, see inline memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with the printer. 134 Working with memory and print server cards...

  • Page 137: Installing Memory And Font Dimms

    Print a Configuration page by pressing ) simultaneously. (A Supplies Status page and ANCEL possibly an HP Jetdirect Configuration page also print.) If the Configuration page does not print in your language, see pages” on page After the Configuration page prints, turn the printer off and disconnect the power cable.

  • Page 138

    Firmly press the DIMM straight into the slot. Firmly close the locks on each side of the DIMM until they snap into place. Close the two DIMM doors. 10 Reconnect the power cable and turn the printer on. 11 Go to “Checking DIMM installation” on page...

  • Page 139: Checking Dimm Installation

    Check that the DIMMs are installed correctly and working. To check DIMM installation Turn the printer on. Check that the Ready light is on after the printer has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed.

  • Page 140: Enabling Memory, Enabling The Language Font Dimm

    Enabling memory If the printer has a new memory DIMM installed, all Windows users of the printer must set the printer driver to recognize the newly added memory. Macintosh computers automatically recognize new memory. To enable memory for Windows On the Start menu, point to Settings, and click Printers or Printers and Faxes.

  • Page 141: Installing An Hp Jetdirect Print Server Card

    Installing an HP Jetdirect print server card You can install an optional HP Jetdirect print server card in the 2500L or 2500 model printer, which comes with an EIO slot. To install an HP Jetdirect print server card Turn the printer off and disconnect the power cable and the parallel or USB (interface) cable.

  • Page 142

    140 Working with memory and print server cards...

  • Page 143

    42 printing 44 specifications 125, 132 agreements, maintenance 108, 118 alerts e-mail 61 HP Printer Status and Alerts 17, 63 Apple LaserWriter 8 driver 20 Apple Macintosh. See Macintosh AppleTalk, troubleshooting 97 applications, settings 21 Attention light 16, 75...

  • Page 144

    114 e-mail alerts 61 embedded Web server operating systems supported 17 toner level, checking from 102 using 60 viewing with HP Printer Status and Alerts 63 energy consumption 114, 116 engine errors 77 engine, cleaning 99 enlarging documents 40 envelopes...

  • Page 145

    HP Printer Status and Alerts operating systems supported 17 toner level, checking from 102 using 63 HP Printing Supplies Returns and Recycling Program 117 HP Support Assistant CD 3 HP SupportPack 108, 118 HP Web Jetadmin operating systems supported 17...

  • Page 146

    17 toner level, checking from 102 using 19 Jetdirect print servers configuring 62 EIO port errors 79 HP Printer Status and Alerts 17, 63 information page, printing 56 installing 139 models including 12 ordering 3 part numbers 24...

  • Page 147

    17 settings 38 PDEs, Macintosh 20 permanent storage 78 personalities errors 78 features 11 phone numbers HP fraud hotline 103 HP Printing Supplies Returns and Recycling Program 117 support 3 pick-up rollers, ordering 25 platforms supported 17 Index 145...

  • Page 148

    HP ImageREt 2400 50 settings 41 specifications 11 troubleshooting 80 print servers configuring 62 EIO port errors 79 HP Printer Status and Alerts 17, 63 information page, printing 56 installing 139 models including 12 ordering 3 part numbers 24 troubleshooting 91...

  • Page 149

    24 repacking printer 110 service information form 111 telephone and online 3 telephone numbers HP fraud hotline 103 HP Printing Supplies Returns and Recycling Program 117 support 3 temperature specifications paper, storing 129 printer environment 115 temporary engine errors 77...

  • Page 150

    PostScript (PS) errors 96 printer status messages 75 printing 90, 93 print-quality problems 80 repetitive defects 84, 85 replacing print cartridges 102 secondary printer status messages 77 skewed pages 85 slow printing 92 text 95 toner smear 82 trays 92...

  • Page 151

    19 Web server, embedded operating systems supported 17 toner level, checking from 102 using 60 viewing with HP Printer Status and Alerts 63 websites customer support 3 HP Printing Supplies Returns and Recycling Program 117 HP Web Jetadmin 19...

  • Page 152

    150 Index...

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