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HP 4700 User Manual

Hewlett-packard printer user guide.
Also See for 4700:
User manual - 334 pages
User manual - 68 pages
Service manual - 19 pages
HP Color LaserJet 4700
User Guide

   Related Manuals for HP 4700

   Summary of Contents for HP 4700

  • Page 1

    HP Color LaserJet 4700 User Guide...

  • Page 3

    HP Color LaserJet 4700 Series Printer User Guide...

  • Page 4

    Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical errors or omissions contained herein. Part number: Q7491-90953 Edition 1: 11/2005 Trademark Credits Adobe®...

  • Page 5

    For 24-hour access to information using a modem or Internet connection: World Wide Web URL: for the HP Color LaserJet 4700 series printers, updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/clj4700.

  • Page 6

    HP support and information for Macintosh computers Visit: http://www.hp.com/go/macosx service for driver updates. Visit: http://www.hp.com/go/mac-connect HP customer care for Macintosh OS X support information and HP subscription for products designed specifically for the Macintosh user. ENWW...

  • Page 7: Table Of Contents

    User guide links ...2 Where to look for more information ...2 Printer configurations ...4 HP Color LaserJet 4700 (product number Q7491A) ...4 HP Color LaserJet 4700n (product number Q7492A) ...4 HP Color LaserJet 4700dn (product number Q7493A) ...5 HP Color LaserJet 4700dtn (product number Q7494A) ...6 HP Color LaserJet 4700ph+ (product number Q7495A) ...6...

  • Page 8: Table Of Contents

    Installing Macintosh printing system software for networks ...24 Installing Macintosh printing system software for direct connections (USB) ...25 To remove software from Macintosh operating systems ...26 Using the HP Printer Utility for Macintosh ...27 Opening the HP Printer Utility ...27 Printing a cleaning page ...27 Printing a configuration page ...27...

  • Page 9: Table Of Contents

    Setting the job held timeout ...64 Showing the IP address ...65 Setting the color/black mix ...65 Setting the printer to use the requested tray ...66 Setting manually feed prompt ...67 Setting the printer default for PS defer media ...67 Setting the printer to use size/type prompt ...68 Setting the printer to use another tray ...68...

  • Page 10: Table Of Contents

    3 I/O configuration Network configuration ...80 Configuring TCP/IP parameters ...80 Parallel configuration ...85 USB configuration ...86 Auxiliary connection configuration ...87 HP Jetdirect print servers ...88 Available software solutions ...88 Wireless printing ...89 IEEE 802.11 standard ...89 Bluetooth ...89 4 Printing tasks Controlling print jobs ...92...

  • Page 11: Table Of Contents

    Printing on both sides of the paper ...116 Setting the stapling options ...118 Setting the color options ...118 Using the HP Digital Imaging Options dialog box ...119 Using the Services tab ...119 Using features in the Macintosh printer driver ...121 Creating and using presets in Mac OS X ...121...

  • Page 12: Table Of Contents

    Networking tab ...148 Other links ...148 Using the HP Easy Printer Care Software ...149 Supported operating systems ...149 To use the HP Easy Printer Care Software ...149 HP Easy Printer Care Software sections ...149 6 Color Using color ...152 HP ImageREt 3600 ...152 Paper selection ...152...

  • Page 13: Table Of Contents

    Manual color options ...157 Halftone options ...159 Neutral Grays ...159 RGB Color ...160 Edge Control ...160 Using the printer control panel ...163 Using the embedded Web server ...163 Using HP Easy Printer Care Software ...163 Using HP Web Jetadmin ...163...

  • Page 14: Table Of Contents

    Envelope printing error ...233 Output quality ...234 Duplexing error ...234 Printer response problems ...235 Control panel display is blank ...235 Printer does not print ...235 Printer not receiving data ...236 Printer selection ...237 Printer control panel problems ...238 Control panel setting ...238 Selecting optional trays ...238...

  • Page 15: Table Of Contents

    Installing a flash memory card ...268 Enabling memory ...272 Installing an HP Jetdirect print server card ...273 To install an HP Jetdirect print server card ...273 Appendix B Supplies and accessories Ordering directly through the embedded Web server (for printers with network connections) ...278 Part numbers ...279...

  • Page 16: Table Of Contents

    Power consumption ...297 Paper use ...297 Plastics ...297 HP LaserJet printing supplies ...297 HP Printing Supplies Returns and Recycling Program Information ...297 Recycled paper ...298 Material restrictions ...298 Disposal of waste equipment by users in private households in the European Union ...299...

  • Page 17

    Printer basics This chapter contains information on setting up your printer and becoming familiar with its features. The following topics are covered: ● Quick access to printer information ● Printer configurations ● Printer features ● Walk around ● Printer software ●...

  • Page 18: Quick Access To Printer Information, World Wide Web Links, User Guide Links

    To order accessories: ● http://www.hp.com/go/accessories User guide links For the latest version of the HP Color LaserJet 4700 series printer user guide, go to support/clj4700. Where to look for more information Several references are available for use with this printer. See http://www.hp.com/support/clj4700.

  • Page 19: Using The Printer

    Provides detailed information on using and troubleshooting the printer. Available on the CD-ROM included with the printer. Online Help Provides information on printer options that are available from within printer drivers. To view a Help file, access the online Help through the printer driver. ENWW...

  • Page 20: Printer Configurations, Hp Color Laserjet 4700 (product Number Q7491a)

    HP Color LaserJet 4700 (product number Q7491A) The HP Color LaserJet 4700 printer is a four-color laser printer that prints up to 31 pages per minute (ppm) for letter-sized paper and up to 30 ppm for A4-size paper.

  • Page 21: Hp Color Laserjet 4700dn (product Number Q7493a)

    The HP Color LaserJet 4700n printer includes the features of the 4700, plus the HP Jetdirect embedded print server (RJ-45 port) for network connectivity. HP Color LaserJet 4700dn (product number Q7493A) The HP Color LaserJet 4700dn printer includes the features of the 4700n, plus a duplexer for automatic two-sided printing, and an additional 128 MB of memory for a total of 288 MB of memory (256 MB of DDR SDRAM and 32 MB of memory on the formatter board).

  • Page 22: Hp Color Laserjet 4700dtn (product Number Q7494a), Hp Color Laserjet 4700ph+ (product Number Q7495a)

    HP Color LaserJet 4700dtn (product number Q7494A) The HP Color LaserJet 4700dtn includes all the features of the 4700dn, two additional 500-sheet paper feeders (Trays 3 and 4), and a printer stand. HP Color LaserJet 4700ph+ (product number Q7495A) The HP Color LaserJet 4700ph+ includes the features of the 4700dtn, two additional 500-sheet paper feeders (Trays 5 and 6), a high-capacity stapler/stacker, a printer stand, a hard disk, and an additional 256 MB of memory.

  • Page 23: Printer Features

    ● 160 MB of memory for the HP Color LaserJet 4700 and 4700n, 288 MB for the HP Color LaserJet 4700dn and HP Color LaserJet 4700dtn, and 544 MB for the HP Color LaserJet 4700ph+.

  • Page 24

    ● Tray 2 and optional trays can process media from 60 g/m ● Prints on a wide range of media types, including HP laser photo media, glossy papers, and transparencies, as well as heavy stock, labels, and envelopes. ● Prints multiple gloss levels.

  • Page 25

    ENWW ● Enhanced input/output (EIO) card slots for optional connectivity. (Network connection using an HP Jetdirect embedded print server is standard on HP Color LaserJet 4700n, HP Color LaserJet 4700dn, HP Color LaserJet 4700dtn, and HP Color LaserJet 4700ph+ printers.) ●...

  • Page 26: Walk Around

    Walk around The following illustrations identify the locations and names of key components of this printer. Front view (HP Color LaserJet 4700ph+ shown) Duplexer Stapler/stacker Top cover Control panel Front cover (access to print cartridges, transfer unit, and fuser) Tray 1...

  • Page 27

    Back/side view (HP Color LaserJet 4700ph+ shown) Output tray Formatter board Upper formatter board tab USB connection ACC connection EIO connection Parallel port EIO connection Network port (RJ-45 connector) Lower formatter board tab Auxiliary port Power cord connection ENWW Walk around...

  • Page 28: Printer Software, Software, Software Features, Driver Autoconfiguration, Update Now, Hp Driver Preconfiguration

    LaserJet 4700 series printer. Driver Autoconfiguration The HP LaserJet PCL 6 and PCL 5c drivers for Windows and the PS drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for printer accessories at the time of installation.

  • Page 29: Installing The Printing System Software, Installing Windows Printing System Software For Direct Connections

    Preconfiguration, information technology (IT) administrators can preconfigure the printing and device defaults for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide, which is available at support/clj4700. Installing the printing system software The following sections contain instructions for installing the printing system software.

  • Page 30: Installing Windows Printing System Software For Networks

    The installer does not support printer installation or printer object creation on Novell servers. It supports only direct-mode network installations between Windows computers and a printer. To install your printer and create objects on a Novell server, use an HP utility (such as HP Web Jetadmin) or a Novell utility (such as NWAdmin).

  • Page 31: Sharing, Installing The Software After The Parallel Or Usb Cable Has Been Connected

    Setting up a Windows computer to use the network printer with Windows- sharing If the computer will print directly to the printer, you can share the printer on the network so that other network users can print to it. See your Windows documentation to enable Windows-sharing. After the printer is shared, install the printer software on all computers that share the printer.

  • Page 32: Removing Software From Windows Operating Systems, Software For Networks, Hp Web Jetadmin

    Removing software from Windows operating systems Use the Uninstaller in the HP Color LaserJet 4700/Tools program group to select and remove any or all of the Windows HP printing system components. Click Start and then click Programs. Point to HP Color LaserJet 4700 and then click Tools.

  • Page 33: Unix, Utilities, Hp Easy Printer Care Software, Embedded Web Server

    Ability to easily organize peripherals into logical groups, with virtual office maps for easy navigation. ● Ability to manage and configure multiple printers at once. To download a current version of HP Web Jetadmin and to see the latest list of supported host systems, visit HP Customer Care Online at http://www.hp.com/go/webjetadmin. UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks.

  • Page 34: Features, Other Components And Utilities

    Features The HP embedded Web server allows you to view printer and network card status and manage printing functions from your computer. With the HP embedded Web server, you can do the following: ● View printer status information. ● Determine the remaining life on all supplies and order new ones.

  • Page 35: Printer Drivers, Supported Printer Drivers, Additional Drivers

    Not all product features are available from all drivers or operating systems. See the context-sensitive help in the printer driver for available features. For Windows 2000, Windows XP, and Windows Server 2003, the HP Color LaserJet 4700 Series printers include a monochrome PCL 6 driver that can be installed for users who will be printing only black-and-white print jobs.

  • Page 36: Select The Correct Printer Driver, Printer-driver Help (windows), Gaining Access To The Printer Drivers

    Select the correct printer driver Select a printer driver based on the operating system that you are using and the way that you use the product. See the printer-driver Help for the features that are available. For information about gaining access to the printer-driver Help, see Printer-driver Help.

  • Page 37

    Printers or Print. Printers and Faxes. Select the HP Color Right-click the HP Color LaserJet 4700, and then LaserJet 4700 icon, and click Properties or then select Printing Preferences. Preferences. On the File menu, click On the File menu, click Print.

  • Page 38: Printer Drivers For Macintosh Computers, Supported Printer Drivers, Gaining Access To The Printer Drivers

    CD, check the installation notes and the late-breaking readme files to see if the printer driver is supported. If it is not supported, contact the manufacturer or distributor of the software program that you are using, and request a driver for the printer.

  • Page 39

    Open Printer Setup Utility by selecting the hard drive, clicking Applications, clicking Utilities, and then double-clicking Printer Setup Utility. Click on the print queue. On the Printers menu, click Show Info. Click the Installable Options menu. Printer drivers for Macintosh computers...

  • Page 40: Software For Macintosh Computers, Installing Macintosh Printing System Software For Networks

    Download files and fonts. ● Configure and set the printer for IP or AppleTalk printing. You can use the HP Printer Utility when your printer uses a universal serial bus (USB) or is connected to a TCP/IP-based network. NOTE The HP Printer Utility is supported for Mac OS X v10.2.8 and v10.3.

  • Page 41: Installing Macintosh Printing System Software For Direct Connections (usb)

    To install printer drivers for Mac OS X v10.2.8 and v10.3 Connect the network cable between the HP Jetdirect print server and a network port. Insert the CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, double-click the CD icon on the desktop.

  • Page 42: To Remove Software From Macintosh Operating Systems

    To install the printing system software Connect a USB cable between the USB port on the printer and the USB port on the computer. Use a standard 2-meter (6.56-foot) USB cable. Insert the printer CD into the CD-ROM drive and run the installer.

  • Page 43: Using The Hp Printer Utility For Macintosh, Opening The Hp Printer Utility, Printing A Cleaning

    Using the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X v10.2.8 or v10.3 computer. This section describes several functions that you can perform through the HP Printer Utility.

  • Page 44: Viewing Supplies Status, Ordering Supplies Online And Using Other Support Features

    Ordering supplies online and using other support features Use the HP Web site to order printer supplies, register the printer, get customer support, or learn about recycling printer supplies. You must have Internet access in order to use the supplies and support Web pages.

  • Page 45: Uploading Fonts To The Printer, Updating The Firmware, Activating The Two-sided Printing (duplexing) Mode

    Click Upload to upload the font to the printer. NOTE To remove a font from the printer, open the HP Printer Utility, select Upload Fonts, select the correct storage device in the pop-up menu, select the font that you want to delete, and then click Remove.

  • Page 46: Changing The Toner Density, Changing The Resolution Settings, Locking Or Unlocking Printer Storage Devices

    Select the devices that you want to lock, and clear any devices that you want to unlock. Click Apply Now. Saving or printing stored jobs Turn on the printer job-storing function, or print a stored job from the computer. You also can delete a stored print job. Open the HP Printer Utility.

  • Page 47: Configuring Trays, Changing Network Settings, Opening The Embedded Web Server

    Settings. The embedded Web server opens with the Networking tab selected. Click Apply Now. Opening the embedded Web server Open the embedded Web server through the HP Printer Utility. For more information about the embedded Web server, see Open the HP Printer Utility.

  • Page 48: Setting Up E-mail Alerts

    Setting up e-mail alerts Set up e-mail messages that alert you to certain events that occur with the printer, such as a low toner level in a print cartridge. Open the HP Printer Utility. In the Configuration Settings list, select E-mail Alerts.

  • Page 49: Print Media Specifications, Supported Media Weights And Sizes

    For optimum results, use conventional 75 g/m quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. ● To order supplies in the U.S., go to http://www.hp.com/go/ljsupplies. ● To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html.

  • Page 50

    A5); custom sizes Glossy paper (letter/A4, legal, executive, JIS B5, A5) NOTE Do not use inkjet papers in this printer. HP Color Laser Glossy Photo & Imaging Paper (letter/A4) NOTE Do not use inkjet papers in this printer. Transparencies (letter/A4),...

  • Page 51

    Automatic duplex printing Glossy paper (A4/letter, 13 x 8.5 in, legal, executive, JIS NOTE Do not use inkjet papers in this printer. HP Color Laser Glossy Photo & Imaging Paper (A4/ letter) NOTE Do not use inkjet papers in this printer.

  • Page 52

    Stapling (20 sheets) NOTE See above for supported media types. Chapter 1 Printer basics Dimensions Weight or thickness 60 g/m NOTE See above (43 lb) for supported trays and media sizes. 60 g/m NOTE...

  • Page 53

    Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs. The following topics are covered: ● Introduction ● Control panel buttons ● Interpreting control panel indicator lights ●...

  • Page 54: Introduction, Display

    Help ( ) button The printer communicates via the display and the lights on the lower left side of the control panel. The Ready, Data, and alert you to printing problems. The display shows more complete status information as well as menus, help information, animations, and error messages.

  • Page 55

    Supplies gauge Print cartridge colors are indicated from left to right: black, magenta, cyan, and yellow The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, magenta, cyan, and yellow).

  • Page 56: Accessing The Control Panel From A Computer

    Accessing the control panel from a computer You can also access the printer control panel from a computer by using the Settings page of the embedded Web server. The computer shows the same information that the control panel shows. From your computer, you can also perform control panel functions such as checking supplies status, viewing messages, or changing tray configuration.

  • Page 57: Control Panel Buttons

    Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display. Button name Select Up arrow Down arrow Back/exit arrow Menu Stop Help ENWW Function Makes selections and resumes printing after recovery errors.

  • Page 58: Interpreting Control Panel Indicator Lights

    (green) Attention (amber) Chapter 2 Control panel Printer is online (able to Printer is offline or is turned accept and process data). off. Processed data is present in Printer is not processing or the printer, but more data is receiving data.

  • Page 59: Interpreting Stapler/stacker Indicator Light Codes

    Interpreting stapler/stacker indicator light codes The following table lists errors that can occur in the stapler/stacker unit that are reported by the accessory light and on the printer control panel display. Indicator Green NOTE indicator light shows solid green during some continuable errors.

  • Page 60

    Chapter 2 Control panel Solid Blinking paper, or staple the job manually. MIXED PAPER SIZES IN JOB TO STAPLE appears on the printer control panel display. ● ● The accessory is The device requires user experiencing a hardware intervention. The bin malfunction.

  • Page 61: Control Panel Menus, Getting Started Basics

    Printer You can also control the printer by changing settings in the printer’s control panel. Use the control panel to access printer features not supported by the printer driver or software application. Use the control panel to configure trays for paper size and type.

  • Page 62: Menu Hierarchy, To Enter The Menus, Retrieve Job Menu, Information Menu

    Menu hierarchy The following tables list the hierarchies of each menu. To enter the menus Press Menu to enter MENUS. Press to navigate the listings. Press to select the appropriate option. MENUS Retrieve job menu Retrieve job menu RETRIEVE JOB Information menu Information menu INFORMATION...

  • Page 63: Paper Handling Menu, Configure Device Menu

    TRAY 1 TYPE TRAY <N> SIZE N = 2, 3, 4, 5, or 6 TRAY <N> TYPE N = 2, 3, 4, 5, or 6 Changing printer control panel configuration settings PRINTING PRINT QUALITY for more COPIES DEFAULT PAPER SIZE...

  • Page 64

    Chapter 2 Control panel OPTIMIZE QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET CREATE CLEANING PAGE PROCESS CLEANING PAGE AUTO CLEANING CLEANING INTERVAL SYSTEM SETUP DATE/TIME JOB STORAGE LIMIT JOB HELD TIMEOUT SHOW ADDRESS RESTRICT COLOR USE COLOR/BLACK MIX TRAY BEHAVIOR SLEEP DELAY WAKE TIME DISPLAY BRIGHTNESS...

  • Page 65: Diagnostics Menu

    Diagnostics menu Diagnostics menu DIAGNOSTICS ENWW RESETS for more information. PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING PRINT DIAGNOSTICS PAGE DISABLE CARTRIDGE CHECK PAPER PATH SENSORS PAPER PATH TEST MANUAL SENSOR TEST MANUAL SENSOR TEST 2 COMPONENT TEST PRINT/STOP TEST COLOR BAND TEST (Where X=1 or 2) RESTORE FACTORY SETTINGS...

  • Page 66: Retrieve Job Menu

    Description Prints a page that lists all jobs stored on the printer. Each person who has jobs stored on the printer is listed. The number in parentheses indicates how many jobs that person has stored. If there are no stored jobs, this message appears in place of the list.

  • Page 67: Information Menu

    Prints a demonstration page. Prints color samples for different RGB values. The samples act as a guide for color matching on the HP Color LaserJet 4700. Prints color samples for different CMYK values. The samples act as a guide for color matching on the HP Color LaserJet 4700.

  • Page 68

    If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet 4700 series printers, setting Tray 1 size and type to ANY SIZE is equivalent to First mode. Setting size or type for Tray 1 to a setting other than ANY SIZE is equivalent to Cassette mode.

  • Page 69: Printing Menu, Configure Device Menu

    SHORT EDGE jobs. The default is LONG EDGE. Allows you to set the printer to print an A4 job on letter-size paper when no A4 paper is loaded. The default is YES.

  • Page 70: Print Quality Menu

    The range is 4.00 to 999.75. SYMBOL SET: Selects any one of several available symbol sets at the printer control panel. A symbol set is a unique grouping of all the characters in a font. PC-8 or PC-850 is recommended for line-draw characters.

  • Page 71

    Menu item AUTO SENSE MODE PRINT MODES OPTIMIZE ENWW Values Description SOURCE that is printed on the front with the image that is printed on the back. ADJUST TRAY [N] PRINT TEST PAGE: Prints a test page that shows the current registration settings. SOURCE: Allows you to select the tray for which you want to print the test page.

  • Page 72: System Setup Menu

    AUTO CLEANING CREATE CLEANING PAGE PROCESS CLEANING PAGE System setup menu The system setup menu allows you to make changes to general printer configuration default settings such as sleep mode, printer personality (language), and jam recovery. Chapter 2 Control panel...

  • Page 73

    Allows you to specify settings for the tray selection behavior. (This setting allows you MANUALLY FEED PROMPT to configure the trays to behave like trays in some previous HP printers and to configure PS DEFER MEDIA two-sided printing behavior for pre-printed paper.)

  • Page 74

    PROMPT is ALWAYS. PS DEFER MEDIA affects how paper is handled when printing from an Adobe PS print driver. ENABLED uses HP’s paper handling. DISABLED uses the Adobe PS paper handling. The default is ENABLED. The default for DUPLEX BLANK PAGES is AUTO.

  • Page 75: Stapler/stacker Menu

    Menu item ORDER AT COLOR SUPPLY OUT JAM RECOVERY RAM DISK LANGUAGE Stapler/stacker menu This menu is available if a stapler/stacker is installed on the printer. Menu item STAPLES ENWW Values Description pauses until the color supply is replaced. OVERRIDE AT OUT allows printing to...

  • Page 76: I/o Menu

    Menu item STAPLES OUT OFFSET I/O menu This menu allows you to configure the printer’s I/O options. Network configuration. Menu item I/O TIMEOUT PARALLEL INPUT EMBEDDED JETDIRECT MENU Chapter 2 Control panel Values CONTINUE STOP ENABLED DISABLED Values Description 15 SECONDS Allows you to set the printer I/O timeout in seconds.

  • Page 77

    Menu item EIO X (Where X=1 or 2) ENWW Values Description DLC/LLC: Select whether the DLC/LLC protocol stack is enabled or disabled. SECURE WEB: Specify whether the embedded Web server accepts communications by using only secure HTTP (HTTPS) or by using both HTTP and HTTPS.

  • Page 78: Resets Menu

    Menu item Resets menu The resets menu allows you to reset factory settings, disable and enable sleep mode, and update the printer after new supplies are installed. Menu item RESTORE FACTORY SETTINGS SLEEP MODE Chapter 2 Control panel Values Description communication, the Jetdirect settings must match those of the network.

  • Page 79

    This item allows you to remove a print cartridge to help determine which cartridge is the source of a problem. This item performs a test on each of the printer’s sensors to determine if they are working correctly and displays the status of each sensor.

  • Page 80: Job Storage Limit, Setting The Job Storage Limit, Job Held Timeout

    Job storage limit This option sets the limit for the maximum number of jobs stored on the hard disk at the printer. The maximum number allowed is 100, and the default value is 32.

  • Page 81: Show Ip Address, Showing The Ip Address, Color/black Mix, Setting The Color/black Mix

    MOSTLY BLACK PAGES. If the printer is primarily used for color printing, change the printer settings to MOSTLY COLOR PAGES. If the printer is used for a mix of black-only and color print jobs, it is recommended that you use the printer default of AUTO. To determine the percentage of color pages, print a configuration page.

  • Page 82: Tray Behavior Options, Setting The Printer To Use The Requested Tray

    PS DEFER MEDIA. This setting affects how non-HP PostScript drivers will behave with the device. There is no need to change this setting if using the drivers supplied by HP. If set to ENABLED, non-HP PostScript drivers will use the HP tray selection method as the HP drivers do. If set to DISABLED, some non-HP PostScript drivers will use the PostScript tray selection method instead of the HP method.

  • Page 83: Setting Manually Feed Prompt, Setting The Printer Default For Ps Defer Media

    Press to select MANUALLY FEED PROMPT. Press to select ALWAYS or UNLESS LOADED. Press to set the behavior. Press Menu. Setting the printer default for PS defer media Press Menu to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE.

  • Page 84: Setting The Printer To Use Size/type Prompt, Setting The Printer To Use Another Tray

    Setting the printer to use size/type prompt Press Menu to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press to highlight SYSTEM SETUP. Press to select SYSTEM SETUP. Press to highlight TRAY BEHAVIOR. Press to select TRAY BEHAVIOR.

  • Page 85: Setting The Printer To Rotate Images, Sleep Delay, Setting Sleep Delay

    The adjustable sleep mode feature reduces power consumption when the printer has been inactive for an extended period. You can set the length of time before the printer enters sleep mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, 45 MINUTES, 60 MINUTES, 90 MINUTES, 2 HOURS, or 4 HOURS. The default setting is 30 MINUTES.

  • Page 86: Disabling/enabling Sleep Mode, Wake Time, Setting The Wake Time

    Press Menu. Wake time The wake time feature allows you to instruct the printer to wake at a certain time on selected days, to eliminate waiting for the warm-up and calibration periods. You must have SLEEP MODE on to set the wake time.

  • Page 87: Display Brightness, Setting The Display Brightness

    Press to highlight SYSTEM SETUP. Press to select SYSTEM SETUP. Press to highlight DISPLAY BRIGHTNESS. Press to select DISPLAY BRIGHTNESS. Press to highlight the desired value. Press to accept the selection. Press Menu. ENWW Changing printer control panel configuration settings...

  • Page 88: Personality, Setting The Personality, Clearable Warnings, Setting The Clearable Warnings

    Personality This printer features automatic personality (printer language) switching. AUTO is the default value. ● AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job. ● PCL configures the printer to use Printer Control Language.

  • Page 89: Auto Continue, Setting Auto Continue, Replace Supplies

    Press Menu. Replace supplies The printer allows three options for handling the printer when a color cartridge is low and should be replaced. STOP AT OUT is the default value. ● STOP AT LOW pauses printing until the color supply is replaced. The control panel displays a warning that the supply is low and should be replaced.

  • Page 90: Setting Replace Supplies Response, Order At, Setting Order At Response, Color Supply Out

    AUTOCONTINUE BLACK allows the printer to continue printing using black toner only when a color supply is empty. A warning message displays on the control panel when the printer is in this mode. Printing in this mode is allowed only for a specific number of pages. After that, the printer will pause printing until you replace the empty color supply.

  • Page 91: Setting Color Supply Out Response, Jam Recovery, Setting Jam Recovery Response

    AUTO — the printer automatically turns jam recovery on when sufficient memory is available. ● OFF — the printer will not reprint any page that was involved in a paper jam. Since no memory is used to store the most recent pages, performance may be optimal.

  • Page 92: Ram Disk, Changing Ram Disk Behavior, Language, Selecting The Language

    AUTO, the printer determines the optimal RAM size based on the amount of available memory. The message displays only in printer models that do not have a hard disk installed. The default is AUTO. Changing RAM disk behavior...

  • Page 93: Selecting The Language If The Display Is In A Language You Do Not Understand

    Hold down the Press again. Press to scroll through the available languages. Press to save the desired language as the new default. ENWW key while turning the printer power on until all three lights stay on. Changing printer control panel configuration settings...

  • Page 94: Using The Printer Control Panel In Shared Environments

    Using the printer control panel in shared environments Because your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: ● Consult your system administrator before making changes to control panel settings. Changing control panel settings could affect other print jobs.

  • Page 95

    I/O configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: ● Network configuration ● Parallel configuration ● USB configuration ● Auxiliary connection configuration ● HP Jetdirect print servers ● Wireless printing...

  • Page 96: Network Configuration, Configuring Tcp/ip Parameters, Manually Configuring Tcp/ip Parameters From The Printer Control Panel

    For more information about supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator’s Guide. The guide comes with printers in which an HP Jetdirect print server is installed. This section contains the following instructions for configuring network parameters from the printer control panel: ●...

  • Page 97: Setting The Subnet Mask

    Press to highlight MANUAL. Press to highlight IP ADDRESS. Press to select IP ADDRESS. NOTE The first of three sets of numbers is highlighted. If a number is not highlighted, a highlighted empty underscore appears. Press to increase or decrease the number for configuring the IP address. Press to move to the next set of numbers.

  • Page 98: Setting The Default Gateway, Disabling Network Protocols (optional)

    Provides only pertinent information on the configuration page. ● Allows the printer control panel to display protocol-specific error and warning messages. NOTE TCP/IP configuration cannot be disabled on the HP Color LaserJet 4700 series printer. Chapter 3 I/O configuration button to return to the Ready state.

  • Page 99: Disabling Ipx/spx, Disabling Dlc/llc

    Disabling IPX/SPX NOTE Do not disable this protocol if Windows 95/98, Windows NT, Me, 2000, and XP users will be printing to the printer using direct-mode IPX/SPX. Press Menu to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE.

  • Page 100: Disabling Appletalk

    Press to select ON or OFF. Press the Menu Disabling AppleTalk Press Menu to enter the MENUS. Press to highlight CONFIGURE DEVICE. Press to select CONFIGURE DEVICE. Press to highlight I/O. Press to select I/O. Press to highlight the JETDIRECT menu. Press to select JETDIRECT.

  • Page 101: Parallel Configuration

    Parallel configuration The HP Color LaserJet 4700 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284-C compliant) with a C-connector plugged into the printer parallel port. The cable can be a maximum of 10 meters (30 feet) long.

  • Page 102: Usb Configuration

    USB configuration This printer supports a USB 2.0 connection. The USB port is located on the back of the printer, as shown in the figure below. You must use an A-to-B type USB cable. Figure 3-2 USB configuration USB connector...

  • Page 103: Auxiliary Connection Configuration

    Auxiliary connection configuration This printer supports an auxiliary connection for paper handling input devices. The port is located on the back of the printer, as shown in the figure below. Figure 3-3 Auxiliary connection configuration Auxiliary connector ENWW Auxiliary connection configuration...

  • Page 104: Hp Jetdirect Print Servers, Available Software Solutions

    The HP Color LaserJet 4700n, 4700dn, 4700dtn, and 4700ph+ printers are equipped with embedded HP Jetdirect print servers. These servers support Ethernet 10/100T networking for peripherals. An HP Jetdirect EIO print server can also be installed in one of the HP Color LaserJet 4700 printer’s EIO slots to allow network connection.

  • Page 105: Wireless Printing, Ieee 802.11 Standard, Bluetooth

    This wireless technology increases portability and efficiency within business network applications. The HP Color LaserJet 4700 series printer uses a Bluetooth adapter (HP bt1300) to incorporate Bluetooth wireless technology. The adapter is available for either USB or parallel connections. The adapter has a 10-meter line-of-sight operation range in the 2.5 GHz ISM band and can achieve data...

  • Page 106

    Chapter 3 I/O configuration ENWW...

  • Page 107

    Automatic media type sensing (auto sense mode) ● Configuring input trays ● Printing on special media ● Using features in the printer driver ● Using features in the Macintosh printer driver ● Two-sided (duplex) printing ● Using the stapler/stacker ● Special printing situations ●...

  • Page 108: Controlling Print Jobs, Source, Type And Size, Print Setting Priorities

    Printing by Source means that you choose a specific tray from which you want the printer to pull paper. The printer tries to print from this tray, no matter what type or size is loaded. If you choose a tray that is configured for a type or size that does not match your print job, the printer does not print automatically.

  • Page 109

    ● Printer Properties dialog box (printer driver). The printer driver opens when you click Properties in the Print dialog box. Settings changed in the Printer Properties dialog box do not override settings available anywhere else. ● Default printer settings. The default printer settings determine settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes, as described above.

  • Page 110: Selecting Print Media, Media To Avoid, Paper That Can Damage The Printer

    Selecting print media You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media. For more information about supported print media, see Print media It is possible that media could meet all of the guidelines in this chapter and still not print satisfactorily.

  • Page 111: Automatic Media Type Sensing (auto Sense Mode), Tray 1 Sensing

    Automatic media type sensing (auto sense mode) The HP Color LaserJet 4700 series printers can automatically classify media into one of the following categories: ● Plain ● Transparency ● Glossy ● Extra-heavy glossy ● Glossy film ● Heavy ● Light The automatic media type sensor functions only when that tray is configured to Any Type Plain.

  • Page 112: Tray 2–n Sensing

    Tray 2–N sensing Expanded sensing ● The printer stops the first five pages fed from each paper tray to sense the type and averages the five results. ● The printer assumes that the sixth and all subsequent pages are of the same media type, until the printer is turned off or goes into sleep mode, or until the tray is opened.

  • Page 113: Configuring Input Trays, Configuring Trays When The Printer Gives A Prompt

    If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet 4700 series printers, setting Tray 1 size and type to ANY SIZE is equivalent to First mode. Setting size or type for Tray 1 to a setting other than ANY SIZE is equivalent to Cassette mode.

  • Page 114: Configuring A Tray To Match Print Job Settings, Configuring Trays Using The Paper Handling Menu

    A Setting saved message appears, and then the current type and size settings are displayed. Configuring trays using the paper handling menu You can also configure the trays for type and size without a prompt from the printer. Use the PAPER HANDLING menu to configure the trays as follows.

  • Page 115: Configuring Tray 2 And Optional Trays For A Custom Paper Size

    A Setting saved message appears, and then the current type and size settings are displayed. Configuring Tray 2 and optional trays for a custom paper size The printer automatically detects many sizes of paper, but you can also configure trays for custom paper sizes. You must specify the following parameters: ●...

  • Page 116: Printing From Tray 1 (multipurpose Tray), Loading Tray 1

    Press to select the value. If the value entered is outside the valid range, Invalid value will appear for two seconds. The display prompts you to enter another value. The printer displays a message indicating the dimensions for the custom size.

  • Page 117: Printing Envelopes From Tray 1, Loading Envelopes Into Tray 1

    To avoid jams and possible printer damage, never try to print on both sides of an envelope. Before you load envelopes, make sure they are flat, undamaged, and not stuck together. Do not use envelopes with pressure-sensitive adhesive.

  • Page 118: Printing Envelopes, Printing From Tray 2 Or The Optional Trays

    Load up to 20 envelopes in the center of Tray 1 with the side to be printed facing down and the postage end toward the printer. Slide the envelopes into the printer as far as they will go without forcing them.

  • Page 119: Loading Detectable Standard-sized Media Into Tray 2 And Optional Trays

    This could cause the wrong paper to be used for a print job. Be sure to wake the printer before loading paper in these trays. The following detectable standard-sized media is supported in Tray 2 and the optional trays: letter, legal, executive, A4, A5, and (JIS) B5.

  • Page 120

    75 g/m (20 lb), the tray will not hold a full ream, and you must reduce the number of sheets accordingly. Do not overfill the tray because the printer might not pick up the paper. NOTE If the tray is not properly adjusted, the printer might display an error message or the media might jam.

  • Page 121: Loading Undetectable Standard-sized Media Into Tray 2 And Optional Trays

    This could cause the wrong paper to be used for a print job. Be sure to wake the printer before loading paper in these trays. Undetectable standard-sized media sizes are not marked in the tray, but are listed in the Size menu for the tray.

  • Page 122

    75 g/m (20 lb), the tray will not hold a full ream, and you must reduce the number of sheets accordingly. Do not overfill the tray because the printer might not pick up the paper. NOTE If the tray is not properly adjusted, the printer might display an error message or the media might jam.

  • Page 123: Loading Custom-sized Media Into Tray 2 And Optional Trays

    Insert the tray into the printer. The printer will display the tray’s media type and size. If the configuration is not correct, press the type and size. (For more information, see If the configuration is correct, press Loading custom-sized media into Tray 2 and optional trays To use custom media, you must change the size setting on the control panel to CUSTOM and set the unit of measure, X dimension, and Y dimension.

  • Page 124

    Slide the media width guides in making sure that they gently touch the paper. Insert the tray into the printer. Insert the tray into the printer. The printer will display the tray’s type and size configuration. To specify custom dimensions, or if the type is not correct, press...

  • Page 125: Transparencies, Glossy Paper, Printing On Special Media

    Hewlett-Packard recommends using HP Color Laser Glossy Photo Paper and soft glossy papers designed for use in HP color laser printers. HP products are designed to work together for optimum printing results. If other types of glossy media are used, print quality could be compromised.

  • Page 126: Colored Paper, Envelopes, Labels, Heavy Paper

    Verify that the labels lie flat. ● Do not use labels that are wrinkled, bubbled, or otherwise damaged. Heavy paper The following heavy paper types can be used with the HP Color LaserJet 4700 series printer. Chapter 4 Printing tasks Printing envelopes from Tray trays.

  • Page 127: Hp Laserjet Tough Paper, Preprinted Forms And Letterhead

    Handle HP LaserJet Tough paper only by the edges. Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems. ● Use only HP LaserJet Tough paper with this printer. HP products are designed to work together for optimum printing results. ●...

  • Page 128: Recycled Paper

    Recycled paper This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. Hewlett-Packard recommends that recycled paper contain no more than 5% ground wood.

  • Page 129: Creating And Using Quick Sets, Using Features In The Printer Driver

    Using features in the printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer- driver Help.

  • Page 130: Creating And Using Watermarks, Resizing Documents

    Click OK. The product is now set to print according to the saved settings in the quick set. NOTE To restore printer-driver default settings, select Default Print Settings from the Print Task Quick Sets drop-down list. Creating and using watermarks A watermark is a notice, such as "Confidential,"...

  • Page 131: Setting A Custom Paper Size From The Printer Driver, Using Different Paper/covers

    Setting a custom paper size from the printer driver To set a custom paper size Open the printer driver (see On the Paper or Paper/Quality tab, click Custom. On the Custom Paper Size window, type the name of the custom paper size.

  • Page 132: Printing On Both Sides Of The Paper

    NOTE In the printer driver, Print on Both Sides (manually) is available only when no duplex printing accessory is installed in the product or when the duplex printing accessory does not support the type of print media being used.

  • Page 133: To Print On Both Sides Manually, Layout Options For Printing On Both Sides

    This layout is often used in accounting, data processing, and spreadsheet programs. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. (28 lb bond). Jamming could drivers). Using features in the printer driver...

  • Page 134: Setting The Stapling Options, Setting The Color Options

    Setting the stapling options You can select whether a job is stapled by using the printer driver. To set the stapling options Open the printer-driver properties, and click the Configure tab. (The Configure tab is not available from within software programs.) NOTE The procedure to open the printer-driver properties depends on the operating system that you are using.

  • Page 135: Using The Hp Digital Imaging Options Dialog Box, Using The Services Tab

    Open the Printer Properties dialog box. Click the Paper/Quality tab, and then click the HP Digital Imaging button. NOTE If you installed the HP Image Zone software, you can use it to edit and further enhance digital photos. Using the Services tab NOTE The Services tab is available for Windows XP.

  • Page 136

    Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies.

  • Page 137: Creating And Using Presets In Mac Os X, Printing A Cover

    Using features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer- driver Help.

  • Page 138: Printing Multiple Pages On One Sheet Of Paper, Printing On Both Sides Of The Paper

    When a duplex printing accessory is installed, you can automatically print on both sides of a page. If a duplex printing accessory is not installed, you can manually print on both sides of a page by feeding the paper through the printer a second time. Chapter 4...

  • Page 139: Setting The Color Options

    If the Manual Duplex option is not enabled, select Manually Print on 2nd Side. Click Print. Go to the printer. Remove any blank paper that is in tray 1. Insert the printed stack with the printed side up and the bottom-edge feeding into the printer first. You must print the second side from tray 1.

  • Page 140

    For more information about using the color options, see on Macintosh To set the color options Open the printer driver (see Open the Color Options pop-up menu. If you are using Mac OS X, click Show Advanced Options. Manually adjust the individual settings for text, graphics, and photographs.

  • Page 141: Two-sided (duplex) Printing

    Two-sided (duplex) printing Some printer models are capable of duplex printing (printing on both sides of a page). To find out which models support automatic duplexing, see NOTE You must specify two-sided printing options in your software application or in the printer driver in order to print on both sides of the page.

  • Page 142: Control Panel Settings For Automatic Two-sided Printing

    Many software applications allow you to change two-sided print settings. If your software application or printer driver does not allow you to adjust two-sided printing settings, you can adjust these settings through the control panel. The factory default setting is OFF.

  • Page 143: Options For Binding Two-sided Printing Jobs, Manual Two-sided Printing

    Printer drivers Options for binding two-sided printing jobs Before printing a two-sided document, use the printer driver to choose the edge on which you will bind your finished document. Long-edge or book binding is the conventional layout used in book binding.

  • Page 144: Printing Booklets

    For more information, see Printing booklets Some versions of the printer driver let you control the printing of booklets when duplexing. You can select binding on the left or right side on letter, legal, or A4 paper size. Windows 2000 and XP supports booklet printing for all paper sizes.

  • Page 145: Configuring The Printer Driver To Recognize The Stapler/stacker, Using The Stapler/stacker

    ● Jobs containing up to 20 sheets of paper weighing from 160 to 220 g/m ● Jobs containing up to 20 sheets of heavy papers, such as HP Tough Paper and HP High-Gloss laser paper, can be stapled. ● If a job consists of only one sheet or more than 30 sheets, the job is printed to the output bin, but is not stapled.

  • Page 146: Selecting The Printer Behavior At Staples Out, Printing To The Stapler/stacker

    Actual stapler/stacker capacity might vary depending on the media type and weight, environmental conditions, and other factors. To print to the stapler/stacker, select the option in the software application or in the printer driver, or at the printer control panel.

  • Page 147: Selecting The Stapler At The Control Panel, Job Offset

    A print job can be either stapled or offset. If job offset is configured at the control panel but not in the printer driver, the job is offset. If offset is configured at the control panel but the printer driver is configured to staple the job, the printed document is stapled, and the offset feature is overridden.

  • Page 148: Paper Orientation When A Stapler/stacker Is Installed

    For duplex printing and stapling from Tray 1, load the paper face up with the logo toward the rear of the printer. For duplex printing and stapling from all other trays, load the paper face down with the logo toward you.

  • Page 149: Printing A Different First, Printing A Blank Back Cover, Special Printing Situations

    Load the media for the remaining pages of the document into another tray. You can also print on different media by using the printer control panel or printer driver to set the types of media that are loaded in the trays and then selecting the first and remaining pages by media type.

  • Page 150: Stopping A Print Request, Stopping The Current Print Job From The Printer Control Panel

    For Windows 98, 2000, XP, or Me, go to Start, Settings, and then Printers. Double-click the HP Color LaserJet 4700 series printer icon to open the print spooler. Select the print job you want to cancel, and then press Delete. If the print job is not cancelled, you might need to shut down and restart the computer.

  • Page 151: Proofing And Holding A Job, Printing Stored Jobs, Job Storage Features

    Job storage features The HP Color LaserJet 4700 series printer lets you store a job in the printer’s memory for printing at a later time. The job storage features use memory from both the hard disk and random access memory (RAM).

  • Page 152: Deleting Stored Jobs, Private Jobs, Printing A Private Job

    A job can be deleted from the control panel, from the embedded Web server, or from HP Web Jetadmin. To delete a job from the control panel, use the following procedure:...

  • Page 153: Deleting A Private Job, Mopier Mode

    Press to print the job. Deleting a private job A private job can be deleted from the printer control panel. You can delete a job without printing it, or it will be automatically deleted after it is printed. Press Menu to enter MENUS.

  • Page 154: Storing A Print Job, Quick-copying A Job

    The HP Color LaserJet 4700 series printers support mopying provided they have enough total memory (160 MB DDR plus 32 MB on the formatter board). The mopying feature is enabled by default if the Mopier Mode setting is Enabled in the Device Settings tab.

  • Page 155

    Press to select PRINT. Press to select the number of copies. Press to print the job. ENWW Job storage features...

  • Page 156: Managing Memory

    Managing memory This printer supports up to 544 MB of memory: 512 MB DDR plus 32 MB of additional memory on the formatter board. You can add additional memory by installing dual data-rate (DDR) memory. To allow for memory expansion, the printer has two DDR slots, which accept 128 or 256 MB of RAM each. For...

  • Page 157

    Managing the printer This chapter describes how to manage the printer. The following topics are covered: ● Printer information pages ● Using the embedded Web server ● Using the HP Easy Printer Care Software ENWW...

  • Page 158: Menu Map, Configuration

    The printer returns to the Ready state after printing the menu map. You might want to store the menu map near the printer for reference. The content of the menu map varies, depending on the options currently installed in the printer. (Many of these values can be overridden from the printer driver or software application.)

  • Page 159: Supplies Status, Usage

    The printer returns to the Ready state after printing the configuration page. NOTE If the printer is configured with an HP Jetdirect print server or a stapler/stacker, an additional configuration page will print that provides information about those devices.

  • Page 160: Demo, Print Cmyk Samples, Print Rgb Samples

    PRINT DEMO. Press to select PRINT DEMO. The message Printing... DEMO PAGE appears on the display until the printer finishes printing the demo page. The printer returns to the Ready state after printing the demo page. Print CMYK samples Use the PRINT CMYK SAMPLES page to print CMYK color samples to match the color values in your application.

  • Page 161: File Directory, Event Log

    The printer returns to the Ready state after printing the file directory page. PCL or PS font list Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.)

  • Page 162: Accessing The Embedded Web Server, Using The Embedded Web Server

    The embedded Web server does not support IPX-based printer connections. You do not have to have Internet access to open and use the embedded Web server. For more information about the HP embedded Web server, see the HP Embedded Web Server User Guide. You can find this guide on the CD-ROM included with the printer.

  • Page 163: Information Tab, Settings Tab

    The Information pages group consists of the following pages. ● Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0% representing that a supply is empty. The page also shows the type and size of print media set for each tray.

  • Page 164: Setting The Real-time Clock, Networking Tab, Other Links

    This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an HP Jetdirect print server.

  • Page 165: Supported Operating Systems, To Use The Hp Easy Printer Care Software

    Gain access to troubleshooting and maintenance tools. You can use the HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to a network. You must perform a complete software installation to use the HP Easy Printer Care Software.

  • Page 166

    An icon (if the View as drop-down box is set to Tiles, which is the default setting) ● Any current alerts for the printer If you click a printer in the list, the HP Easy Printer Care Software opens the Overview tab for that printer. Device List tab information includes the following: Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window.

  • Page 167

    Color This chapter describes how the HP Color LaserJet 4700 series printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Color matching ●...

  • Page 168: Hp Imageret 3600, Paper Selection, Color Options, Srgb, Using Color

    Using color The HP Color LaserJet 4700 series printer offers great color printing as soon as you set up the printer. It provides a combination of automatic color features to generate excellent color results for the general office user, plus sophisticated tools for the professional who is experienced with color use.

  • Page 169: Printing In Four Colors — Cmyk, Cmyk Ink Set Emulation (postscript Only)

    CMYK color values in an image or document might not be suited to the printer. For example, a document might be optimized for another printer. For best results, the CMYK values should be adapted to the HP Color LaserJet 4700. Select the appropriate color input profile from the printer driver.

  • Page 170: Pantone® Color Matching, Color Matching, Sample Book Color Matching

    Operating environment (humidity for example) Keep the above factors in mind when colors on your screen do not perfectly match your printed colors. For most users, the best method for matching colors on your screen to your printer is to print sRGB colors.

  • Page 171: Printing Color Samples

    Most process sample books will state which process standards were used to print the sample book. In most cases they will be SWOP, EURO, or DIC. To get optimal color matching to the process sample book, select the corresponding ink emulation from the printer menu. If you cannot identify the process standard, use SWOP ink emulation.

  • Page 172: Managing Printer Color Options On Windows Computers, Print In Grayscale, Rgb Color (color Themes)

    Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver. For Windows, you can print in grayscale or change the color options by using settings found on the Color tab in the printer driver.

  • Page 173: Manual Color Options

    Photographs also affects how text and graphics appear. Neutral Grays The Neutral Grays setting determines the method used for creating gray colors that are used in text, graphics, and photographs. ENWW Managing printer color options on Windows computers...

  • Page 174: Restricting Color Printing

    Press to save the setting. The network administrator can monitor color usage for a specific HP Color LaserJet 4700 series printer by printing a color usage job log. See For more information on restricting and reporting color usage, go to http://www.hp.com/go/coloraccess.

  • Page 175: Managing Printer Color Options On Macintosh Computers, Print Color As Gray

    However, for some documents, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver.

  • Page 176: Rgb Color, Edge Control

    Select Image optimization (sRGB) to enhance documents in which the content is mainly bitmap images, such as .GIF or .JPEG files. This setting instructs the printer to use the best color matching for rendering sRGB, bitmap images. This setting has no effect on text or vector-based graphics.

  • Page 177

    Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing print cartridges ● Changing print cartridges ● Replacing supplies ● Using the cleaning page ● Configuring alerts ENWW...

  • Page 178: Managing Print Cartridges, Hp Print Cartridges, Non-hp Print Cartridges, Print Cartridge Authentication, Hp Fraud Hotline

    Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not genuine HP products, HP cannot influence their design or control their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered under the printer warranty.

  • Page 179: Print Cartridge Storage, Print Cartridge Life Expectancy, Checking The Print Cartridge Life

    The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. An HP color print cartridge lasts an average of 10,000 pages and an HP black print cartridge lasts an average of 11,000 pages when printing on letter or A4-size paper at 5% coverage for each print cartridge.

  • Page 180: Changing Print Cartridges, Replacing A Print Cartridge, To Replace The Print Cartridge

    The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y).

  • Page 181

    Pull down the front cover and transfer unit. CAUTION punctured, print quality problems could result. Remove the used print cartridge from the printer. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. ENWW Do not place any item on the transfer unit while it is open.

  • Page 182

    Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. If you are using a non-HP print cartridge, check the control panel for further instructions. For additional help, go to http://www.hp.com/support/clj4700.

  • Page 183: Replacing Supplies, Locating Supplies, Supply Replacement Guidelines, Making Room Around The Printer For Replacing Supplies

    Replacing supplies When you use genuine HP supplies, the printer automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. Locating supplies Supplies are identified by their labeling and their blue plastic handles.

  • Page 184: Approximate Replacement Intervals For Supplies, Replacing The Stapler Cartridge

    The stapler cartridge contains 5,000 staples. Replace the entire cartridge when it is empty. Replace the stapler cartridge if the printer control panel display prompts you with a STAPLER LOW ON STAPLES message (at this point, the stapler cartridge has 20 to 50 staples left) or a REPLACE...

  • Page 185

    NOTE HP recommends that you replace the stapler cartridge as soon as the REPLACE STAPLER CARTRIDGE message is displayed. Although some usable staples remain in the cartridge, they could fall into the stapler mechanism and cause product failure.

  • Page 186

    Twist the stapler cartridge gently in a counter-clockwise direction and pull it out. Insert the new stapler cartridge and push it down until it snaps into place. NOTE To obtain a new stapler cartridge, order part number C8091A. Chapter 7 Maintenance ENWW...

  • Page 187

    Close the stapler cartridge door. ENWW Replacing supplies...

  • Page 188: Using The Cleaning

    This printer has a cleaning mode that can correct and prevent these problems. Cleaning the HP Color LaserJet 4700 and HP Color LaserJet 4700n printers at the control panel Press Menu to enter the MENUS.

  • Page 189

    Press to highlight PROCESS CLEANING PAGE. Press to select PROCESS CLEANING PAGE. Cleaning the HP Color LaserJet 4700dn, HP Color LaserJet 4700dtn, and HP Color LaserJet 4700ph+ printers at the control panel Press Menu to enter the MENUS. Press to highlight CONFIGURE DEVICE.

  • Page 190

    Press to select PRINT QUALITY. Press to highlight CLEANING INTERVAL. Press to select CLEANING INTERVAL. Press to highlight the desired value. Press to select the desired value. Chapter 7 Maintenance ENWW...

  • Page 191: Configuring Alerts

    Configuring alerts You can use HP Web Jetadmin or the printer’s embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account or accounts that you specify.

  • Page 192

    Chapter 7 Maintenance ENWW...

  • Page 193

    Problem solving This chapter describes what to do if problems arise with your printer. The following topics are covered: ● Basic troubleshooting checklist ● Factors affecting printer performance ● Troubleshooting information pages ● Control panel message types ● Control panel messages ●...

  • Page 194: Basic Troubleshooting Checklist

    Basic troubleshooting checklist If you are experiencing problems with the printer, this checklist can help identify the cause of the problem. ● Is the printer connected to power? ● Is the printer in the Ready state? ● Are all necessary cables connected? ●...

  • Page 195: Factors Affecting Printer Performance

    Factors affecting printer performance Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured in pages per minute (ppm). Other factors that affect printing speed include the use of special media (such as transparencies, glossy media, heavy media, and custom-size media), printer processing time, and download time.

  • Page 196: Troubleshooting Information, Configuration, Paper Path Test

    The printer returns to the Ready state after printing. NOTE If the printer is configured with an HP Jetdirect print server, duplexer, or stapler/stacker, an additional configuration page will print that provides information about those devices. Paper path test page The paper path test page is useful for testing the paper handling features of the printer.

  • Page 197: Registration, Event Log

    Follow the instructions on the printed page. The message Printing... REGISTRATION PAGE appears on the display until the printer finishes printing the registration page. The printer returns to the Ready state after printing the registration page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions.

  • Page 198

    The message Printing... EVENT LOG appears on the display until the printer finishes printing the event log. The printer returns to the Ready state after printing the event log. Chapter 8 Problem solving ENWW...

  • Page 199: Control Panel Message Types, Status Messages, Warning Messages, Error Messages, Critical Error Messages

    Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready is displayed if the printer is online.

  • Page 200: Control Panel Messages, Message Listing

    Remove and reinstall the print cartridge. Turn the printer off then on. Press for more information. If the error persists, contact HP Support at http://www.hp.com/support/clj4700. Press to continue. If this error occurs, the printer will continue to track the time and date using the processor clock until the printer is turned off.

  • Page 201

    Recommended action for more information, see Clearing If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/clj4700. Check the duplexer or the stapler/stacker for jammed paper. For more information, see Jams in the stapler/stacker.

  • Page 202

    The printer has received more data from the computer than fits in available memory. Recommended action for more information, see Clearing If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/clj4700. Press for detailed information about clearing the jam. Press to step through the instructions.

  • Page 203

    NOTE A loss of data will occur. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700. Turn the printer off then on. Press for more information. If the message persists, contact HP Support at http://www.hp.com/support/clj4700. Control panel messages...

  • Page 204

    Media is loaded that is longer or shorter in the feed direction than the size configured for the tray. The printer senses a different media type in the media path than configured in the tray. This message appears when a connected USB accessory draws too much power.

  • Page 205

    Turn the printer off then on. Press for more information. If the message persists, contact HP Support at http://www.hp.com/support/clj4700. If prompted to do so, press to continue. The printer should come to the Ready state, but will not make full use of all memory installed.

  • Page 206

    A memory tag error was detected. A printer motor error has occurred. Recommended action Turn the printer off then on. If the problem persists, contact HP Support at http://www.hp.com/ support/clj4700. Turn the printer off then on. If the problem persists, contact HP Support at http://www.hp.com/...

  • Page 207

    For 68.0 errors, turn the printer off then If a 68.0 error persists, contact HP Support. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive. For 68.1 errors that persist, contact HP Support.

  • Page 208

    Turn the printer off then on. Press for more information. If the message persists, contact HP Support at http://www.hp.com/support/clj4700. To clear the message, press the If the message persists, remove and re- install the EIO disk drive. ENWW...

  • Page 209

    Turn the printer back on. If the message still persists, replace the Flash DIMM. To enable writing to the Flash Memory, turn off write protection, using HP Web Jetadmin. To clear the message, press the If the message persists, turn the printer off then on.

  • Page 210

    The engine is doing an internal test. PJL encountered a request for a personality that did not exist in the printer. The job is aborted and no pages will be printed. A storage device is being cleaned. Do not turn the printer off.

  • Page 211

    If the message reappears, there may be a problem with the software application. Use the HP Web Jetadmin software to delete files from the EIO disk drive, or delete the stored job from the printer control panel.

  • Page 212

    SHOW EVENT LOG was selected from the control panel, and the event log is empty. A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds. A cartridge is installed in the wrong slot and the cover is closed.

  • Page 213

    DDR SDRAM Memory: 128MB, (Q2630A) or 256MB (Q2631A). No action necessary. Turn the printer off then on. If the error persists, contact HP Support at http://www.hp.com/support/clj4700. No action necessary. Load the correct paper in Tray 1 and press to continue.

  • Page 214

    Programs and fonts can be stored on the printer’s file system and are loaded into RAM when the printer is turned on. The number XX specifies a sequence number indicating the current program being loaded.

  • Page 215

    FEED and Tray 1 is empty. Another tray is available. The even-numbered pages of a manual two- sided document have been printed and the printer is waiting for the output stack to be inserted for the odd-numbered pages to be printed. The job contains different paper sizes and cannot be stapled.

  • Page 216

    Chapter 8 Problem solving Description The printer has detected that a non-HP print cartridge is currently installed. The identified print cartridge is nearing the end of its useful life. The printer is ready and will continue for the estimated number of pages indicated.

  • Page 217

    The printer is performing a print/stop test. A firmware upgrade is in process. The printer is performing a paper path test. The printer is in the process of clearing data. No action necessary. This message is displayed when a Print/Stop Test is run and time expires.

  • Page 218

    SYSTEM IS FULL Chapter 8 Problem solving Description The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page is completed. The printer is generating the printer menu map.

  • Page 219

    This will also delete any files saved in RAM. To clear the message, press the If the message persists, turn the printer off then on. If the message still persists, contact HP Support at http://www.hp.com/support/ clj4700. To clear the message, press the If the message persists, turn the printer off then on.

  • Page 220

    To continue press Chapter 8 Problem solving Description The printer is executing a disable cartridge check or component test where the component selected is the cartridge motor. The identified print cartridge has reached the end of life and the COLOR SUPPLY OUT setting in the SYSTEM SETUP menu is set to STOP AT LOW.

  • Page 221

    CAUTION Using the Override mode may result in unsatisfactory print quality. HP recommends replacing the supply when the REPLACE SUPPLY message is displayed. HP Supplies Premium Protection Warranty coverage ends when a supply is used in Override mode.

  • Page 222

    REPLACE SUPPLIES setting in the SYSTEM SETUP menu is set to STOP AT LOW. The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.

  • Page 223

    The tray is loaded with media longer or shorter in the feed direction than the size configured for the tray. The printer is in sleep mode. A button press, receipt of printable data, or an error condition will clear this message.

  • Page 224

    Insert the print cartridge and make sure that it is fully seated. Close the image transfer unit and then close the top and front covers. If the error persists, contact HP support at http://www.hp.com/support/clj4700. Refill the tray at a convenient time. Close the tray.

  • Page 225

    The printer is waiting for Tray 2 or an optional tray to lift. The printer is coming out of sleep mode. Printing will continue as soon as warmup is completed.

  • Page 226: Paper Jams, Paper Jam Recovery

    Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, Clearing jams. NOTE All areas of the printer that might need to be opened to clear jams are equipped with green handles for rapid identification. Top cover area Duplex path...

  • Page 227: To Disable Paper Jam Recovery

    NOTE During the recovery process, the printer might reprint several good pages that were printed before the paper jam occurred. Be sure to remove any duplicated pages. To disable paper jam recovery Press Menu to enter the MENUS. Press to highlight CONFIGURE DEVICE.

  • Page 228: Common Causes Of Paper Jams, Paper Jams

    Media was not stored correctly. Chapter 8 Problem solving Solution Jam in Tray Use only media that meets HP specifications. See media weights and sizes. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. Do not use media that has been previously printed on or copied.

  • Page 229: Clearing Jams

    Clearing jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 Open Tray 1. Remove loaded paper from Tray 1. Reload paper in Tray 1 and check to make sure the media is loaded correctly. NOTE Do not load media above the fill tabs.

  • Page 230: Jam In Tray 2 Or Optional Trays

    Jam in Tray 2 or optional trays Pull out the tray indicated and place it on a flat surface. Make sure that the paper guides are in the correct position. Remove any partially fed media. Grasp the media by both corners and pull down. NOTE Use Tray 1 to avoid jams with heavier paper.

  • Page 231: Jams In Top Cover Area

    Check to make sure the media is loaded correctly. Insert the tray into the printer. Make sure all trays are completely closed. Jams in top cover area Jams in the top cover occur in of the areas indicated in the figures below. Use the procedures in this section to clear a jam in this area.

  • Page 232: Clearing A Jam In The Top Cover Area

    Clearing a jam in the top cover area WARNING! temperature is 190°C (374°F). Wait ten minutes to allow the fuser to cool before touching the fuser. Open the top and front covers. Grasp any visible media by both corners and pull to remove it. Grasp the green handle on the transfer unit and pull down.

  • Page 233

    Grasp the media by both corners and pull down. Close the transfer unit. Close the top and front covers. ENWW Clearing jams...

  • Page 234: Clearing Other Jams

    Clearing other jams Using the handles, open the top and front covers. If media is present, grasp the media by both corners and pull down. If media is present, grasp the media by both corners and pull up. NOTE If no media is present at these locations, continue to the next step. Chapter 8 Problem solving ENWW...

  • Page 235

    Grasp the green handle on the transfer unit and pull down. If media is present, grasp the media by both corners and pull down. If media is present, grasp the media by both corners and pull up. ENWW Clearing jams...

  • Page 236: Jams In The Stapler/stacker

    Close the transfer unit. Close the top and front covers. Jams in the stapler/stacker NOTE After resolving any stapler/stacker jams, check that there are no jams in the printer itself. For more information, see Chapter 8 Problem solving Clearing jams.

  • Page 237

    Clearing jams in the paper path Remove any exposed jammed sheets. Grasp the stapler/stacker unit by its handles and lift it off the body of the printer. CAUTION wish to remove the stapler/stacker while standing at the rear of the printer.

  • Page 238

    Set the stapler/stacker aside on a flat surface. Remove any jammed sheets under the front cover of the duplexer. Remove any jammed sheets from the rear of the duplexer. Chapter 8 Problem solving ENWW...

  • Page 239

    Place the stapler/stacker unit onto the printer. NOTE The output bin must be pushed down into the lowest position for printing to continue. Clearing jams inside the stapler/stacker Open the top cover of the stapler/stacker unit by the handles. ENWW...

  • Page 240

    If jammed paper can be seen, pull it from the stapler/stacker. Close the stapler/stacker cover. If a jammed page is only partially visible and cannot easily be removed, grasp the stapler/stacker unit by its handles and lift it off the body of the printer. CAUTION wish to remove the stapler/stacker from the rear of the printer.

  • Page 241

    Remove any visible paper from the stapler/stacker. Place the stapler/stacker unit onto the printer. ENWW Clearing jams...

  • Page 242

    ▲ NOTE On all stapler/stacker jams, be sure that there is no jammed media in the duplexer path or inside the stapler/stacker or printer. See the other jam recovery procedures included in this section for assistance. Chapter 8 Problem solving...

  • Page 243: Staple Jams

    Staple jams NOTE Clear staple jams when the message 13.XX.X JAM IN STAPLER appears on the control panel display. On the left side of the stapler/stacker, open the stapler cartridge cover by gently pulling it. Grasp the stapler cartridge handle and pull up gently. ENWW Clearing jams...

  • Page 244

    Twist the stapler cartridge gently in a counter-clockwise direction and pull it out. Lift the cover at the tip of the cartridge. Remove the visible staple and close the cartridge cover. Chapter 8 Problem solving ENWW...

  • Page 245

    Place the stapler cartridge in the stapler unit. Press it down until it snaps into place. Close the stapler cartridge cover. NOTE The stapler needs to reload after clearing a staple jam, so the first few documents (up to five) might not be stapled. The stapler/stacker might make a noise as the stapler reloads staples.

  • Page 246: Media-handling Problems, Multiple Sheets, Stapler/stacker

    Media-handling problems Use only media that meets HP specifications. For paper specifications for this printer, see media weights and sizes. For media ordering information, see Multiple sheets Table 8-1 Printer feeds multiple sheets Cause and solution Cause The input tray is overfilled.

  • Page 247: Incorrect Page Size, Incorrect Tray

    The correct size media is not selected in the software application or printer driver. The correct size media for Tray 1 is not selected in the printer control panel. The media size is not configured correctly for the input tray.

  • Page 248: Automatic Feed Error, Tray 2 Or Optional Tray Feed Error

    The correct size media is not loaded. The input tray is empty. Media from a previous jam has not been completely removed. Open the printer and remove any media in the paper path. The media size is not configured correctly for the input tray.

  • Page 249: Special Media Feed Error, Envelope Printing Error

    Use the printer control panel to configure the tray to the media type loaded. See input trays. Use only media that meets the HP media specifications for this printer. See Supported media weights and Solution Load envelopes into Tray 1.

  • Page 250: Output Quality, Duplexing Error

    Supported media weights and sizes. Configure Tray 1 size for envelopes. Solution Use only media that meets the HP media specifications for this printer. See Supported media weights and Remove media from the input tray and load media that is in good condition.

  • Page 251: Printer Response Problems, Control Panel Display Is Blank, Printer Does Not Print

    The power cord is not firmly plugged into both the printer and the power receptacle. The line voltage is incorrect for the printer power configuration. Connect the printer to a proper voltage source, as specified on The power cord is damaged or excessively worn.

  • Page 252: Printer Not Receiving Data

    The printer is not properly configured. The computer port is not configured or is not working properly. Run another peripheral connected to this port to verify that the The printer has not been correctly named for the network or for a Macintosh computer.

  • Page 253: Printer Selection

    The correct printer driver is not installed in the computer. The correct printer and port are not selected on the computer. Select the correct printer and port. The network is not configured properly for this printer. The power source receptacle is not working correctly.

  • Page 254: Printer Control Panel Problems, Control Panel Setting, Selecting Optional Trays

    Control panel settings work incorrectly Cause and solution Cause The printer control panel display is blank or is not lit, even when the fan is running. Printer settings in the printing software application or printer driver differ from the printer control panel settings.

  • Page 255: Incorrect Printer Output, Incorrect Fonts, Symbol Sets, Drifting Text, Output Errors

    Drifting text Table 8-19 Drifting text between printouts Cause and solution Cause Your software application is not resetting the printer to the top of the page. Output errors Table 8-20 Erratic, missing characters or interrupted printout Cause and solution Cause The interface cable is of poor quality.

  • Page 256: Partial Printout, Guidelines For Printing With Different Fonts

    The interface cable is loose. The interface cable is damaged or bad. The power cable is loose. You are attempting to print a PCL job with the printer configured for PostScript Emulation. You are attempting to print a PostScript job with the printer configured for PCL.

  • Page 257: Software Application Problems, System Selection Through Software, Font Selection From Software, Color Selection From Software

    The correct printer driver is not loaded. Optional trays and duplexer recognition Table 8-25 Printer driver does not recognize the optional trays or the duplexer Cause and solution Cause The printer driver has not been configured to recognize the optional trays or the duplexer.

  • Page 258

    Table 8-25 Printer driver does not recognize the optional trays or the duplexer (continued) Cause and solution Cause The accessory might not be installed. Chapter 8 Problem solving Solution information, see Printer drivers Printer drivers for Macintosh computers. Verify that the accessory is properly installed.

  • Page 259: Troubleshooting Common Macintosh Problems, Solving Problems With Mac Os 9.x

    The wrong printer name or IP address is being used. The interface cable might be defective or of poor quality. The PostScript Printer Description (PPD) file for the printer does not appear as a selection in the Desktop Printer Utility. Cause The printer software might not have been installed or was installed incorrectly.

  • Page 260

    Table 8-26 Problems with Mac OS 9.x (continued) A print job was not sent to the printer that you wanted. Cause The interface cable might be defective or of poor quality. You cannot use the computer while the printer is printing.

  • Page 261: Solving Problems With Mac Os X

    Table 8-26 Problems with Mac OS 9.x (continued) When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause This problem is caused by either a software or hardware component. Software troubleshooting...

  • Page 262

    Table 8-27 Problems with Mac OS X (continued) The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause The printer might not be ready. The wrong connection type might be selected.

  • Page 263

    This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.

  • Page 264

    Table 8-27 Problems with Mac OS X (continued) When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Chapter 8 Problem solving Solution NOTE The iMac keyboard is a nonpowered USB hub.

  • Page 265: Color Printing Problems, Printout Color Error, Incorrect Shade, Missing Color

    Incorrect shade Cause and solution Cause The media does not meet the specifications for this printer. You are operating the printer in excessively humid conditions. Verify that the printer’s environment is within humidity Missing color Table 8-30 Missing color Cause and solution Cause Defective HP print cartridge.

  • Page 266: Cartridge Error, Color Match Error

    See Printer information Verify that each print cartridge is installed properly. Ensure that you are using a genuine HP print cartridge. Solution The software application might interpret extremely light colors as white. If so, avoid using extremely light colors.

  • Page 267: Print Quality Troubleshooting, Print Quality Problems Associated With Media, Overhead Transparency Defects

    ● Use paper that meets HP paper specifications. See ● The surface of the media is too smooth. Use media that meets HP paper specifications. See Supported media weights and ● The print driver setting might be incorrect. Be sure that you have selected the correct driver setting for the paper that you are using.

  • Page 268: Print Quality Problems Associated With The Environment, Print Quality Problems Associated With Jams

    The print quality troubleshooting tool helps you identify and troubleshoot print quality issues for the HP Color LaserJet 4700 printer. The tool includes solutions for many print quality issues, using standard images to provide a common diagnostic environment. It is designed to provide intuitive, step-by-step directions for printing troubleshooting pages that are used to isolate print quality problems and provide possible solutions.

  • Page 269: Calibrating The Printer, Repetitive Defect Ruler

    Calibrating the printer The HP Color LaserJet 4700 printer automatically calibrates and cleans at various times to maintain the highest level of print quality. The user might also request the printer to calibrate via the printer’s control panel, using QUICK CALIBRATE NOW or FULL CALIBRATE NOW located in the CALIBRATION and PRINT QUALITY menu.

  • Page 270: Print Quality Defect Chart

    Fuser (81.0 mm (3.19 inches)) Print cartridge (94.2 mm (3.71 inches)) To confirm that a print cartridge is the problem, insert a print cartridge from another HP Color LaserJet 4700 printer, if one is available, before ordering a new print cartridge.

  • Page 271

    For the latest information and problem-solving procedures, go to support/clj4700. NOTE The print-quality defect chart assumes the use of letter- or A4-size media that has moved through the printer short-edge first (portrait orientation). An image with no defects ENWW Horizontal lines or streaks ●...

  • Page 272

    Chapter 8 Problem solving Color fade in all colors ● Make sure that the operation and location requirements of the printer are met. ● Calibrate the printer. Fingerprints and media dents ● Make sure to use supported media. ● Make sure that the...

  • Page 273

    Make sure to use supported media. Media damage (wrinkles, curl, creases, tears) ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure that the media is loaded correctly.

  • Page 274

    Skewed, stretched, or off- center page ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure that the media is loaded correctly.

  • Page 275

    Working with memory and print server cards ENWW...

  • Page 276: Printer Memory And Fonts

    If you choose to reformat the card, all data on the card will be lost. You might want to add more memory to the printer if you often print complex graphics or PS documents, or use many downloaded fonts. Additional memory also allows the printer to print multiple, collated copies at the maximum speed.

  • Page 277: Installing A Hard Disk, Memory, And Fonts, Installing A Hard Drive

    Installing a hard disk, memory, and fonts You can install more memory for the printer, and you can also install a font card to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs.

  • Page 278

    Locate the formatter board in the rear of the printer. Locate an open EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded.

  • Page 279: Installing Ddr Memory Dimms

    Insert and tighten the retaining screws that came with the hard disk. Connect the cables and power cord, and turn the printer on. Installing DDR memory DIMMs Turn the printer off. ENWW Installing a hard disk, memory, and fonts...

  • Page 280

    Disconnect all power and interface cables. Locate the formatter board in the rear of the printer. Appendix A Working with memory and print server cards ENWW...

  • Page 281

    Grasp the black tabs situated near the top and bottom of the formatter board. Gently pull on the black tabs to pull the formatter board from the printer. Place the formatter board on a clean, flat, grounded surface. ENWW Installing a hard disk, memory, and fonts...

  • Page 282

    To replace a DDR DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DDR DIMM up at an angle, and pull it out. Remove the new DIMM from the antistatic package. Locate the alignment notch on the bottom edge of the DIMM.

  • Page 283

    DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. ENWW Installing a hard disk, memory, and fonts...

  • Page 284: Installing A Flash Memory Card

    Do not insert a flash memory card that is designed for use with a digital camera into the printer. The printer does not support photo printing directly from a flash memory card. If you install a camera-type flash memory card, the control panel displays a message asking if you want to reformat the flash memory card.

  • Page 285

    Disconnect all power and interface cables. Locate the formatter board in the rear of the printer. ENWW Installing a hard disk, memory, and fonts...

  • Page 286

    Grasp the black tabs situated near the top and bottom of the formatter board. Gently pull on the black tabs to pull the formatter board from the printer. Place the formatter board on a clean, flat, grounded surface. Appendix A...

  • Page 287

    Slots 2 and 3 should be used for all other solutions. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. ENWW Do not insert the flash memory card at an angle.

  • Page 288: Enabling Memory, To Enable Memory For Windows 98 And Me

    Reconnect the power cable and interface cables, and turn the printer on. Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 98 and Me On the Start menu, point to Settings, and click Printers.

  • Page 289: Installing An Hp Jetdirect Print Server Card, To Install An Hp Jetdirect Print Server Card

    Installing an HP Jetdirect print server card You can install an HP Jetdirect print server in an open EIO slot. To install an HP Jetdirect print server card Turn the printer off. Disconnect all power and interface cables. ENWW Installing an HP Jetdirect print server card...

  • Page 290

    EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded. Firmly insert the HP Jetdirect print server card into the EIO slot. Appendix A Working with memory and print server cards...

  • Page 291

    Insert and tighten the retaining screws that came with the print server card. Connect the network cable. Reconnect the power cable, and turn the printer on. ENWW Installing an HP Jetdirect print server card...

  • Page 292

    Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information should also print. If the printer does not print, uninstall and reinstall the print server card to ensure that it is completely seated in the slot.

  • Page 293

    Supplies and accessories To order supplies in the US, contact http://www.hp.com/go/ljsupplies. To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html. To order accessories, see http://www.hp.com/go/accessories. ENWW...

  • Page 294: Ordering Directly Through The Embedded Web Server (for Printers With Network Connections)

    Click Other Links. Click Order Supplies. The browser opens to a page in which you can choose to send information about the printer to HP. You also have the option to order supplies without sending the printer’s information to HP.

  • Page 295: Part Numbers

    Image fuser kit (110 volt) Image fuser kit (220 volt) IEEE 1284-C compliant parallel cable, 3 meters (approximately 10 feet) long, with 25-pin male/micro 36-pin male (C size) connector 10-meter parallel cable HP USB 2.0 printer cable a-b, 2 meter (6 feet) Part numbers...

  • Page 296

    HP Color Laser Soft Gloss Presentation Paper (letter), 200 sheets HP Professional 120 Soft Gloss Laser Paper (A4), 200 sheets HP LaserJet Tough Paper (letter) HP Superior 165 Satin Matt Laser Paper (A4) HP Premium Choice LaserJet Paper (letter) HP Premium Choice LaserJet Paper...

  • Page 297

    HP Color LaserJet 4700 Printer Stand Install Guide For downloadable versions, go to http://www.hp.com/support/clj4700. When connected, select Manuals. HP Color LaserJet 4700 ETB Kit Install Guide For downloadable versions, go to http://www.hp.com/support/clj4700. When connected, select Manuals. HP Color LaserJet 4700 110V/220V...

  • Page 298

    Appendix B Supplies and accessories ENWW...

  • Page 299

    Service and Support ENWW...

  • Page 300: Hewlett-packard Limited Warranty Statement

    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

  • Page 301: Print Cartridge Limited Warranty Statement

    To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.

  • Page 302: Fuser And Transfer Unit Limited Warranty Statement

    Fuser and transfer unit limited warranty statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered...

  • Page 303: Hp Maintenance Agreements, On-site Service Agreements, Priority On-site Service, Next-day On-site Service

    Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times: Priority on-site service This agreement provides 4-hour service response to your site for calls made during normal HP business hours.

  • Page 304

    Appendix C Service and Support ENWW...

  • Page 305

    Printer specifications ENWW...

  • Page 306: Physical Dimensions

    Physical dimensions Table D-1 Physical dimensions Product HP Color LaserJet 4700 and HP Color LaserJet 4700n HP Color LaserJet 4700dn with duplexer HP Color LaserJet 4700dtn with Trays 3 and 4, duplexer, and stand HP Color LaserJet 4700ph+ with Trays 3,...

  • Page 307: Electrical Specifications

    Electrical specifications Power requirements Rated current Table D-2 Power consumption (average, in watts) Product model Printing (31 ppm HP Color LaserJet 4700 HP Color LaserJet 4700n HP Color LaserJet 4700dn HP Color LaserJet 4700dtn HP Color LaserJet 4700ph+ NOTE Values are subject to change. See information.

  • Page 308: Acoustic Emissions

    NOTE Values are subject to change. See information. Configuration tested: Base printer, simplex printing on A4 paper. HP Color LaserJet 4700 speed: 31 ppm letter and 30 ppm A4 paper. Appendix D Printer specifications Declared Per ISO 9296 =6.7 Bels (A) [67 dB (A)] =4.7 Bels (A) [47 dB (A)]...

  • Page 309: Environmental Specifications

    Environmental specifications Specification Temperature Humidity Altitude ENWW Recommended 17 to 25°C (62.6 to 77°F) 30 to 70% relative humidity (RH) Allowed 15 to 30°C (59 to 86°F) 10 to 80% RH 0 to 2600 m (0 to 8530 ft) Environmental specifications...

  • Page 310

    Appendix D Printer specifications ENWW...

  • Page 311

    Regulatory information ENWW...

  • Page 312: Fcc Regulations, Fcc Regulations

    Consult your dealer or an experienced radio/TV technician. NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

  • Page 313: Environmental Product Stewardship Program, Protecting The Environment, Ozone Production, Power Consumption, Paper Use, Plastics

    In many countries/regions, this product’s printing supplies (print cartridges, fuser, and transfer unit) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free takeback program is available in over 30 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.

  • Page 314: Material Restrictions, Recycled Paper

    Recycled paper This product is capable of using recycled papers according to EN 12281:2002. HP recommends the use of recycled papers that contain not more than 5% ground wood, such as HP Office Recycled paper. Material restrictions This HP product contains a battery that may require special handling at end-of-life. The battery contained in this product includes: ●...

  • Page 315: Union, Material Safety Data Sheet (msds), For More Information

    Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies Web site at http://www.hp.com/hpinfo/community/environment/productinfo/safety.htm. For more information On HP’s environmental programs, including:...

  • Page 316: Declaration Of Conformity

    Appendix E Regulatory information Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA HP Color LaserJet 4700, 4700n, 4700dn, 4700dtn, 4700ph+ Product numbers: Q7491A, Q7492A, Q7493A, Q7494A, Q7495A including accessories: Q7499A, Q7033A, Q7505A BOISB-0404-00 Q5950A, Q5951A, Q5952A, Q5953A 1, 3...

  • Page 317: Safety Statements, Laser Safety, Canadian Doc Regulations, Emi Statement (korea), Vcci Statement (japan)

    August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.

  • Page 318: Laser Statement For Finland

    överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet 4700, 4700n, 4700dn, 4700dtn, 4700ph+ -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän...

  • Page 319: Glossary

    CMYK An acronym for colors "cyan, magenta, yellow, and black." control panel The area on the printer that contains buttons and a display screen. Use the control panel to set printer settings and to get information about the printer’s status.

  • Page 320

    HP Jetdirect HP product for network printing. HP Web Jetadmin HP trademarked device management software that lets you manage a single printer or multiple printers using a Web browser. I/O An acronym for "input/output" and refers to computer port settings.

  • Page 321

    ROM An acronym for "read-only memory," a type of computer memory used to store data that should not be changed. supplies Materials used by the printer that are used up and must be replaced. Supply items for the HP Color LaserJet 4700 printer are the four print cartridges, the transfer belt, and the fuser.

  • Page 322

    Glossary ENWW...

  • Page 323: Index

    ENWW adjusting 156 CMYK ink set emulation 153 edge control 157, 160 four-color printing 153 halftone options 157, 159 HP ImageREt 3600 152 managing options 156, 159 matching 154 neutral grays 158, 159 options 152 Pantone® matching 154 printed vs. monitor 154...

  • Page 324

    Macintosh, troubleshooting grayscale printing 156, 159 Index Help, printer-driver 20 host USB 86 HP customer care iii HP Easy Printer Care Software checking toner level 163 using 17, 149 HP fraud hotline 162 HP Jetdirect print servers configuring 147 installing 273...

  • Page 325

    243 PPDs troubleshooting 243 preconfiguration 12 presets 121 print cartridge authentication 162 checking toner levels 163 genuine HP 162 life expectancy 163 managing 162 non-HP 162 replacing 164 storing 163 Print Document On 114 print media colored paper 110...

  • Page 326

    65 sleep delay changing settings 69 disabling 70 enabling 70 time 69 sleep mode 69 software applications 18 HP Easy Printer Care 17 installing 13 macintosh 24 networks 16 uninstalling 15 utilities 17 special media printing 109 special situations...

  • Page 327

    Wake time changing 70 wake time setting 70 warranty print cartridge 285 product 283, 284 transfer unit 286 watermarks cover page 121 Windows drivers, accessing 20 wireless printing 802.11b standard 89 Bluetooth 89 wrong printer, sending to 243 ENWW Index...

  • Page 328

    Index ENWW...

  • Page 330

    © 2005 Hewlett-Packard Development Company, L.P. www.hp.com *Q7491-90953* *Q7491-90953* Q7491-90953...

This manual also for:

Laserjet,color laserjet 4700dtn, Q7492a, Q7493a, Q7494a

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