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HP 3000 User Manual

Hewlett-packard color laserjet printer user guide.

 
HP Color LaserJet 3000/3600/3800 Series printers
User Guide

Summary of Contents

  • Page 1

    HP Color LaserJet 3000/3600/3800 Series printers User Guide...

  • Page 3

    HP Color LaserJet 3000, 3600, and 3800 Series printers User Guide...

  • Page 4

    Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: Q5982-90907...

  • Page 5

    HP provides free telephone support during the warranty period. For the telephone number for your country/region, see the flyer that shipped with the printer, or visit www.hp.com/support/callcenters. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.

  • Page 6

    To check the printer status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care Software. You must have performed a complete software installation in order to use the HP Easy Printer Care Software. See Using the HP Easy Printer Care Software.

  • Page 7: Table Of Contents

    HP Color LaserJet 3800 Series printer...4 Features at a glance...5 Walkaround...7 Printer software...9 HP Color LaserJet 3000 Series printer and HP Color LaserJet 3800 Series printer drivers...9 HP Color LaserJet 3600 Series printer drivers...9 Additional drivers...10 Opening the printer drivers...11 Software for networks...11...

  • Page 8: Table Of Contents

    To set the Replace Supplies feature...39 To set the Jam Recovery feature...39 To select a language...40 Setting an IP address...45 Setting the subnet mask...45 Setting the default gateway...46 To disable IPX/SPX...47 To disable AppleTalk...47 To disable DLC/LLC...47 HP Jetdirect EIO print servers...48 ENWW...

  • Page 9: Table Of Contents

    Printing a blank first page...71 Printing multiple pages on one sheet of paper...71 Setting the color options...72 Using the HP Digital Imaging Options dialog box...72 Using the Services tab...73 Using features in the Macintosh printer driver...74 Creating and using presets in Mac OS X...74 Printing a cover page...74...

  • Page 10: Table Of Contents

    Embedded Web server sections...91 Using the HP Easy Printer Care Software...94 Supported operating systems...94 To use the HP Easy Printer Care Software...94 HP Easy Printer Care Software sections...94 Using the HP Printer Utility for Macintosh...96 Opening the HP Printer Utility...96 HP Printer Utility features...96...

  • Page 11: Table Of Contents

    HP print cartridges...110 Non-HP print cartridges...110 Print-cartridge authentication...110 HP fraud hotline and Web site...110 Replacing supplies and parts...111 Supply replacement guidelines...111 Changing print cartridges...111 Cleaning the printer...115 To clean the printer using the printer control panel...115 8 Problem solving Basic troubleshooting checklist...118 Factors that affect printer performance...118...

  • Page 12: Table Of Contents

    Material Safety Data Sheet (MSDS)...193 Extended warranty...193 For more information...193 Declaration of conformity (HP Color LaserJet 3000 series)...194 Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 series)...195 Safety statements...196 Laser safety...196 Canadian DOC regulations...196 EMI statement (Korea)...196 VCCI statement (Japan)...196...

  • Page 13

    Glossary...205 Index...207 ENWW...

  • Page 14

    ENWW...

  • Page 15

    Printer basics This chapter contains basic information about the printer features: ● Quick access to printer information ● Printers at a glance ● Features at a glance ● Walkaround ● Printer software ● Print-media specifications ENWW...

  • Page 16: Quick Access To Printer Information

    Description Provides step-by-step instructions for installing and setting up the printer. Provides instructions to configure and troubleshoot the HP Jetdirect print server. Provide step-by-step instructions for installing the accessories and supplies. (These guides are supplied with the optional printer accessories and supplies.) Provides detailed information for using and troubleshooting the printer.

  • Page 17: Printers At A Glance, Hp Color Laserjet 3000 Series Printer

    Printers at a glance The HP Color LaserJet 3000, 3600, and 3800 Series printers are available in the configurations described below. HP Color LaserJet 3000 Series printer Table 1-2 HP Color LaserJet 3000 Series printer configurations HP Color LaserJet 3000 printer...

  • Page 18: Hp Color Laserjet 3600 Series Printer

    HP Color LaserJet 3600 Series printer Table 1-3 HP Color LaserJet 3600 Series printer configurations HP Color LaserJet 3600 printer...

  • Page 19: Hp Color Laserjet 3800 Series Printer, Features At A Glance

    ● 80 printer-matching screen fonts in TrueType format available with the software solution Accessories ● Optional 500-sheet input tray (tray 3) (standard on the HP Color LaserJet 3000dtn printer) ● Dual inline memory modules (DIMM) ● Connectivity Hi-Speed USB 2.0 cable interface ●...

  • Page 20

    Supplies status page contains information about toner level, page count, and estimated pages remaining. ● No-shake cartridge design ● Printer checks for authentic HP print cartridges at cartridge installation. ● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care Software) ●...

  • Page 21: Walkaround

    Walkaround The following illustrations identify the locations and names of key printer components.

  • Page 22

    Power connection EIO slot (available on the HP Color LaserJet 3000 and 3800 Series printers) Hi-Speed USB 2.0 port Network port (available on the HP Color LaserJet 3000n, 3000dn, 3000dtn, 3600n, 3600dn, 3800n, 3800dn, and 3800dtn printers) Chapter 1 Printer basics...

  • Page 23: Printer Software, Drivers, Hp Color Laserjet 3600 Series Printer Drivers

    Not all printer features are available from all drivers or operating systems. The HP Color LaserJet 3000 and 3800 Series printers include both a monochrome and color PCL 6 driver for Windows 2000, Windows XP, and Windows Server 2003 users.

  • Page 24: Additional Drivers

    4.2 transfers the prerendered pages from the host computer to the printer and communicates instructions to the printer about how to convert the pages to data that can be printed. The HP JetReady 4.2 PDL driver is available on the installation CD for the following operating systems: ●...

  • Page 25: Opening The Printer Drivers, Software For Networks

    Mac OS X V10.2 and V10.3 Software for networks For a summary of available HP network installation and configuration software solutions, see the HP Jetdirect Embedded Print Server Administrator’s Guide. You can find this guide on the printer CD. ENWW...

  • Page 26: Hp Web Jetadmin, Unix, Linux, Utilities, Hp Easy Printer Care Software, Embedded Web Server

    To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.

  • Page 27: Features, Other Components And Utilities

    Web browser on your computer. To gain access to the embedded Web server, type the IP address for the printer in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page,...

  • Page 28: Print-media Specifications, Supported Media Types

    Capacity can vary depending on media weight and thickness and environmental conditions. Smoothness should be 100 to 250 (Sheffield). For ordering information, see Use only transparencies that are designed for use with HP Color LaserJet printers. This printer can detect transparencies that were not designed for use with HP Color LaserJet printers. For more information, see...

  • Page 29: Supported Media Sizes

    Automatic 2-sided printing on weights heavier than those shown can produce unexpected results. NOTE Automatic 2-sided (duplex) printing is available with the HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers. Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed.

  • Page 30

    Chapter 1 Printer basics ENWW...

  • Page 31

    Control panel This chapter contains information about the printer control panel, which provides controls for printer functions and communicates information about the printer and print jobs. ● Control-panel overview ● Using the control-panel menus ● Retrieve Job menu ● Information menu ●...

  • Page 32: Control-panel Overview

    Supplies gauge Display The printer communicates through the display and the lights on the lower part of the control panel. The display shows status information, as well as menus, help information, and error messages. The Ready, Data, and Attention lights provide at-a-glance information about the printer state.

  • Page 33: Control-panel Indicator Lights, Display

    Message/prompt area Supplies gauge Print cartridge colors from left to right: black, yellow, cyan, and magenta The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. ENWW Printer...

  • Page 34

    The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow). When a non-HP print cartridge is installed, a ? might appear instead of the consumption level. The supplies gauge appears whenever the printer shows the Ready state, and whenever the printer shows a warning or error message concerning a cartridge.

  • Page 35: Using The Control-panel Menus, To Use The Menus

    The main menus are shown in the table below. Main menus ENWW to navigate the listings. RETRIEVE JOB (HP Color LaserJet 3000 and 3800 Series printers only) INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS...

  • Page 36: Retrieve Job Menu

    Retrieve Job menu NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. NOTE This menu appears only if the printer has a hard disk installed. Use the RETRIEVE JOB menu to print or delete stored jobs from the control panel.

  • Page 37: Information Menu

    Prints information about toner level, page count, and estimated pages remaining. Shows the supplies status in a scrollable list. Prints a count of all media sizes that have passed through the printer; lists whether they were one-sided (simplex) , 2-sided (duplex), monochrome (black and white), or color;...

  • Page 38: Paper Handling Menu

    Paper Handling menu Use the PAPER HANDLING menu to configure trays by size and type. NOTE To configure the trays correctly, use this menu before you print for the first time. Menu item Value TRAY 1 SIZE A list of available sizes appears.

  • Page 39: Configure Device Menu, Printing Sub-menu

    You can override this setting in the printer driver. SHORT EDGE Sets the printer to print an A4 job on letter-size paper when no A4 paper is loaded, or to print a letter-size job on A4 when no letter-size paper is loaded.

  • Page 40

    3800 Series printers The default is PORTRAIT. only) FONT SOURCE selects the source of the font used on the printer control FONT SOURCE panel. The default is INTERNAL. FONT NUMBER is the number of the font you select. If this font is a contour font, use FONT PITCH to set the (HP Color LaserJet 3000 pitch of a fixed-space font.

  • Page 41: Print Quality Sub-menu

    TRAY 1 SENSING If a tray is configured to PLAIN or ANY SIZE, and the print job does not specify the media type, the printer will adjust the print quality for the type TRAY >1 SENSING of print media it senses. The default for tray 1 is FULL SENSING, which senses transparencies, glossy paper, and tough paper.

  • Page 42: System Setup Sub-menu

    3600n, 3800, and 3800n printers only) PROCESS CLEANING PAGE System Setup sub-menu Use the SYSTEM SETUP menu to make changes to default settings for general printer configuration, such as date/time, printer personality (language), and jam recovery. See configuration settings Menu item DATE/TIME...

  • Page 43

    PS DEFER MEDIA affects how paper is handled when SIZE/TYPE PROMPT printing from an Adobe® PS print driver. ENABLED uses HP's paper handling. DISABLED uses the Adobe PS paper DUPLEX BLANK PAGES handling. The default is ENABLED. USE ANOTHER TRAY defines whether the printer prompts the user to use another tray when the selected tray is unavailable.

  • Page 44

    Menu item OPTIMUM SPEED/ENERGY USAGE (HP Color LaserJet 3000 and 3800 Series printers only) DISPLAY BRIGHTNESS PERSONALITY (HP Color LaserJet 3000 and 3800 Series printers only) CLEARABLE WARNINGS (HP Color LaserJet 3000 and 3800 Series printers only) AUTO CONTINUE REPLACE SUPPLIES...

  • Page 45: I/o Sub-menu, Resets Sub-menu

    SECURE WEB DIAGNOSTICS RESET SECURITY LINK SPEED Values vary, depending See the documentation that came with the EIO device. on the product in the EIO slot. for more information. For the HP Color LaserJet 3600 Series printer, Configure Device menu...

  • Page 46

    Clears the page buffer, removes all perishable personality data, resets the printing environment, and returns all default settings to factory defaults. This menu does not restore HP Jetdirect network settings to factory default values. Enables and disables sleep mode. The default is ON.

  • Page 47: Diagnostics Menu

    ENWW Description Prints an event log that shows the last 50 entries in the printer event log, starting with the most recent. Shows the last 50 printer events on the control-panel display, starting with the most recent. Prints a series of print-quality assessment pages that help troubleshoot many print-quality problems.

  • Page 48: Changing Printer Control-panel Configuration Settings, Tray Behavior Menu Options

    Select FIRST to allow the printer to pull from a second tray if the specified tray is empty or contains a different media type or size.

  • Page 49: To Set The Manually Feed Prompt Feature, To Set The Ps Defer Media Feature

    SIZE/TYPE PROMPT, and then press ENWW to select ALWAYS or UNLESS LOADED. to select ENABLED or DISABLED. to select ENABLED or DISABLED. Changing printer control-panel configuration settings Menu to return to the Ready state. Menu to return to the Ready state.

  • Page 50: To Set The Duplex Blank Pages Feature, Sleep Delay And Sleep Mode Features

    The SLEEP DELAY feature determines how long the printer must be inactive before it switches to sleep mode to reduce power consumption. You can set the length of time before the printer goes into sleep mode to one of the following settings: ●...

  • Page 51: To Disable Or Enable The Sleep Mode Feature, Display Brightness Feature

    Ready state. Personality feature NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. This printer features automatic personality (printer language) switching. ● AUTO: Configures the printer to automatically detect the type of print job and configure its personality to accommodate that job.

  • Page 52: Clearable Warnings Feature, To Set The Clearable Warnings Feature, Auto Continue Feature

    Clearable Warnings feature NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. Use this feature to determine the display time of control-panel clearable warnings by selecting ON or JOB. The default value is JOB.

  • Page 53: Replace Supplies Feature, To Set The Replace Supplies Feature, Jam Recovery Feature

    AUTO: The printer automatically turns jam recovery on when sufficient memory is available. ● ON: The printer reprints any page involved in a jam. Additional memory is allocated to store the last few pages printed. This might cause overall printer performance to suffer.

  • Page 54: Language Feature, To Select A Language

    Language feature The option to set the default language might appear when the printer is turned on for the first time, depending on the country/region in which you purchased the printer. As you scroll through the available options, the list appears in the language that is highlighted. When the list appears in the appropriate language, press to set the language.

  • Page 55: Using The Printer Control Panel In Shared Environments

    Using the printer control panel in shared environments If your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: ● Consult your system administrator before making changes to control-panel settings. Changing control-panel settings could affect other print jobs.

  • Page 56

    Chapter 2 Control panel ENWW...

  • Page 57

    I/O configuration This chapter describes how to configure certain network parameters on the printer. ● USB configuration ● Network configuration ENWW...

  • Page 58: Usb Configuration, Connecting The Usb Cable

    All printer models support USB connections. The USB port is on the right side of the printer. Connecting the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the computer. Figure 3-1...

  • Page 59: Network Configuration, Manually Configuring Tcp/ip Parameters From The Printer Control Panel, Setting An Ip Address

    For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator’s Guide. The guide comes with printers in which an HP Jetdirect embedded print server is installed.

  • Page 60: Setting The Default Gateway

    Press to highlight I/O, and then press Press to highlight EMBEDDED JETDIRECT, and then press Press to highlight TCP/IP, and then press Press to select CONFIG METHOD. Press to highlight MANUAL, and then press Press to highlight MANUAL SETTINGS, and then press Press to highlight SUBNET MASK, and then press Press the...

  • Page 61: Disabling Network Protocols (optional), To Disable Ipx/spx, To Disable Appletalk, To Disable Dlc/llc

    ● Allows the printer control panel to display protocol-specific error and warning messages To disable IPX/SPX NOTE Do not disable this protocol in Windows-based systems that print to the printer using IPX/SPX. Press Menu. Press to highlight CONFIGURE DEVICE, and then press...

  • Page 62: Enhanced I/o (eio) Configuration, Hp Jetdirect Eio Print Servers

    This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. If you are adding a print server to a base model (HP Color LaserJet 3000 or HP Color LaserJet 3800), additional printer memory might be required.

  • Page 63

    Selecting print media ● Configuring trays ● Automatic media type sensing (auto sense mode) ● Using features in the Windows printer driver ● Using features in the Macintosh printer driver ● Printing on special media ● Using 2-sided (duplex) printing ●...

  • Page 64: Controlling Print Jobs, Source, Type And Size, Priority For Print Settings

    Source Print by Source to specify a tray from which the printer will pull media. The printer tries to print from this tray, no matter what type or size is loaded in it. If you select a tray that is configured for a type or size that does not match your print job, the job does not proceed until you load the tray with the correct type or size.

  • Page 65: Gaining Access To Printer Driver Settings

    ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.

  • Page 66: Paper To Avoid, Paper That Can Damage The Printer, Selecting Print Media

    It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family Print Media Specification Guide and still not print satisfactorily. This can result from abnormal characteristics of the printing environment or other variables over which HP has no control (for example, extremes in temperature and humidity).

  • Page 67

    To order HP Color LaserJet printing supplies: ● www.hp.com/go/ljsupplies ● www.hp.com/ghp/buyonline.html ENWW in the U.S. worldwide Selecting print media...

  • Page 68: Configuring Size, Configuring Type, Configuring Tray 1 For Custom Paper, Configuring Trays

    1 to first mode or cassette mode. To mimic the settings for first mode, configure tray 1 for ANY SIZE and ANY TYPE. The printer will pull paper from tray 1 first (if paper is loaded in that tray) when the print job does not specify another tray. This setting is recommended if you use different types or sizes of paper in tray 1.

  • Page 69

    There are three steps to set up custom paper. When all are completed, the display returns to the PAPER HANDLING menu. After a custom size is set for a tray, the printer retains the setting until you change it in the control panel.

  • Page 70: Printing From Tray 1 (multipurpose Tray)

    Press If the value entered is outside the valid range, Invalid value appears for two seconds. The control- panel display prompts you to enter another value. The printer shows a message indicating the dimensions for the custom size. Printing from tray 1 (multipurpose tray) Tray 1 is a multipurpose tray that holds up to 100 sheets of paper or 10 envelopes.

  • Page 71: Loading Paper Into Tray 1

    Loading paper into tray 1 CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur. Open tray 1. NOTE If printing on special media, such as envelopes, use tray 1. See from tray 1 for more information.

  • Page 72

    Slide the width guides slightly wider than the print media.

  • Page 73: Printing Envelopes From Tray 1, To Load Envelopes Into Tray 1, Printing Envelopes

    To avoid jams and possible printer damage, never try to print on both sides of an envelope. Before you load envelopes, make sure that they are flat, undamaged, and not stuck together. Do not use envelopes that contain pressure-sensitive adhesive.

  • Page 74

    Set the paper-width guides.

  • Page 75: Printing From Tray 2 And Tray 3, Loading Tray 2

    Tray 2 and tray 3 adjust for many sizes. Tray 3 is installed underneath tray 2. When tray 3 is installed, the printer detects it and lists tray 3 as a choice in the control panel CONFIGURE DEVICE menu.

  • Page 76

    Slide the output bin extension out from the bin.

  • Page 77

    Load the media into the tray. If this is special paper such as letterhead, load it face-up with the top edge toward the front of the tray. NOTE If you are duplex printing, see Make sure that the stack of media is flat and that the media is below the height tabs. Using 2-sided (duplex) printing for loading instructions.

  • Page 78: Loading Tray 3

    Loading tray 3 Pull the tray out of the printer and remove any media. Raise the output bin extension.

  • Page 79

    Move the side width guides until the arrow on the right width guide points to the size that you are loading. Load the media into the tray. If this is special paper, such as letterhead, load it face-up with the top edge toward the front of the tray.

  • Page 80

    Slide the tray back into the printer. Chapter 4 Printing tasks ENWW...

  • Page 81: Tray 1 Sensing, Automatic Media Type Sensing (auto Sense Mode)

    Automatic media type sensing (auto sense mode) The HP Color LaserJet 3000 and 3800 Series printers can automatically classify media into one of the following categories: ● Plain ● Transparency ● Glossy ● Extra-heavy glossy ● Glossy film ● Heavy ●...

  • Page 82: Tray 2 Or Tray 3 Sensing

    Tray 2 or tray 3 sensing Expanded sensing ● The printer stops the first five pages fed from each paper tray to sense the type and averages the five results. ● The printer assumes that the sixth and all subsequent pages are of the same media type, until the printer is turned off or goes into sleep mode, or until the tray is opened.

  • Page 83: Creating And Using Quick Sets, Using Features In The Windows Printer Driver

    Software-program settings generally override printer-driver settings. Creating and using quick sets Use quick sets to save the current driver settings for reuse. Quick sets are available on most printer- driver tabs. You can save up to 25 Print Task Quick Sets.

  • Page 84: Using Watermarks, Resizing Documents, Setting A Custom Paper Size From The Printer Driver

    To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected. Click OK. Setting a custom paper size from the printer driver Open the printer driver (see On the Paper or Paper/Quality tab, click Custom.

  • Page 85: Using Different Paper And Printing Covers, Printing A Blank First

    Page Order. Click OK. The product is now set to print the number of pages per sheet that you have selected. ENWW Opening the printer drivers). Opening the printer drivers). Opening the printer drivers). Using features in the Windows printer driver...

  • Page 86: Setting The Color Options, Using The Hp Digital Imaging Options Dialog Box

    HP Digital Imaging Options are available for Windows 2000, Windows XP, and Windows Server 2003. The following options are available on the HP Digital Imaging Options dialog box: ● Contrast Enhancement: Enhance colors and contrast for washed-out photos. Click Automatic to allow the printer software to brighten areas of photos that need adjustment.

  • Page 87: Using The Services Tab

    NOTE If you installed the HP Image Zone software, you can use it to edit and further enhance digital photos. Using the Services tab NOTE The Services tab is not available for Windows 9x. If the product is connected to a network, use the Services tab to obtain product and supply-status information.

  • Page 88: Creating And Using Presets In Mac Os X, Printing A Cover

    Using features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer- driver Help.

  • Page 89: Printing Multiple Pages On One Sheet Of Paper, Setting The Color Options

    Open the Color Options pop-up menu. If you are using Mac OS X, click Show Advanced Options. Adjust the individual settings for text, graphics, and photographs. ENWW Opening the printer drivers). Opening the printer drivers). Using features in the Macintosh printer driver...

  • Page 90: Transparencies, Glossy Paper, Colored Paper, Printing On Special Media

    (32 lb bond). Select Heavy Glossy for media weights up to 163 g/m Select Extra Heavy Glossy for media weights up to 220 g/m ● HP Color LaserJet 3000 Series printer: Select GLOSSY for media weights up to 120 g/m (32 lb bond). ●...

  • Page 91: Envelopes, Labels, Heavy Paper

    NOTE Envelopes can be printed only from tray 1. Set the tray media size to the specific envelope size. See Adhere to the following guidelines to help ensure proper printing on envelopes and to help prevent printer jams: ● Do not load more than 10 envelopes into tray 1.

  • Page 92: Hp Laserjet Tough Paper, Preprinted Forms And Letterhead, Recycled Paper

    HP LaserJet Tough paper ● Use only HP LaserJet Tough paper with this printer. HP products are designed to work together for optimum printing results. ● Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems.

  • Page 93: Automatic 2-sided Printing, Using 2-sided (duplex) Printing

    Make sure that the page is complete before taking a page from the output bin. Pulling a page from the bin while the printer is trying to pull the page back into the printer can cause a jam.

  • Page 94: Control-panel Settings For Automatic 2-sided Printing

    Ready state. Options for binding 2-sided printing jobs Before printing a 2-sided document, use the printer driver to specify the edge on which you will bind your finished document. Long-edge or book binding is the conventional layout used for books. Short- edge or tablet binding is the typical calendar binding.

  • Page 95

    On the Finishing tab, select Print on Both Sides (Manually). Click OK. Go to the printer. When the MANUAL FEED prompt appears, remove any blank paper from tray 1. Remove the printed stack from the output bin and insert the stack with the printed side up, bottom edge feeding first.

  • Page 96: Managing Special Printing Situations, Printing A Different First, Printing On Custom-size Media

    Print the document. You can also print on different media by using the printer control panel or printer driver to set the types of media that are loaded in the trays and then selecting the first and remaining pages by media type.

  • Page 97

    For Windows 98 or Windows Me, click Start, click Settings, and then click Printers. For Windows 2000 and Windows XP, click Start and then click Printers. Double-click the HP Color LaserJet 3000, 3600, or 3800 printer icon to open the print spooler. Select the print job that you want to cancel, and then press Delete.

  • Page 98: Managing Stored Jobs

    Managing stored jobs NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. NOTE This feature is available only for printers with installed hard drives. To store print jobs on the printer, use the Job Storage tab in the printer driver Properties dialog box.

  • Page 99: Managing Memory

    Managing memory The HP Color LaserJet 3000 and 3800 Series printers support up to 512 MB of memory. You can add additional memory by installing a dual inline memory module (DIMM) in the DIMM slot, which accepts 128, 256, or 512 MB of RAM. For information about installing memory, see The printer uses 200-pin, nonparity, synchronous DRAM memory modules.

  • Page 100

    Chapter 4 Printing tasks ENWW...

  • Page 101

    This chapter describes how to manage the printer: ● Using printer information pages ● Configuring e-mail alerts ● Using the embedded Web server ● Using the HP Easy Printer Care Software ● Using the HP Printer Utility for Macintosh ENWW...

  • Page 102: Using Printer Information

    From the printer control panel, you can print pages that give details about the printer and its current configuration. The table below provides the procedures for printing the information pages. NOTE Printer information pages for the HP Color LaserJet 3600 Series printer are available in English only. Page description...

  • Page 103

    File directory (HP Color LaserJet 3000 and 3800 Series printers only) Shows information for all installed mass storage devices. PCL or PS font list (HP Color LaserJet 3000 and 3800 Series printers only) Shows which fonts are currently installed in the printer.

  • Page 104: Configuring E-mail Alerts

    HP Color LaserJet 3600 Series printer. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.

  • Page 105: Using The Embedded Web Server

    The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information only. NOTE When the printer is directly connected to a computer, use the HP Easy Printer Care Software to view the printer status. ●...

  • Page 106

    Description ● Device Status: Shows the printer status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings.

  • Page 107

    The Networking tab can be password-protected. ● HP Instant Support™: Connects you to the HP Web site to help you find solutions. This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer.

  • Page 108: Using The Hp Easy Printer Care Software, Supported Operating Systems

    Gain access to troubleshooting and maintenance tools. You can use the HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to a network. You must perform a complete software installation to use the HP Easy Printer Care Software.

  • Page 109

    An icon (if the View as drop-down box is set to Tiles, which is the default setting) ● Any current alerts for the printer If you click a printer in the list, the HP Easy Printer Care Software opens the Overview tab for that printer. Device List tab information includes the following: Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window.

  • Page 110: Using The Hp Printer Utility For Macintosh, Opening The Hp Printer Utility

    Using the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X V10.2 or V10.3 computer. Opening the HP Printer Utility To open the HP Printer Utility in Mac OS X V10.2 Open the Finder, and then click Applications.

  • Page 111

    E-mail Alerts ENWW Description Changes the printer network settings and provides access to the embedded Web server. Provides access to the embedded Web server. Configures the printer to send e-mail notices for certain events. Using the HP Printer Utility for Macintosh...

  • Page 112

    Chapter 5 Managing the printer ENWW...

  • Page 113

    Color This chapter describes how to produce the best possible color printing: ● Using color ● Managing color ● Matching colors ENWW...

  • Page 114: Using Color, Hp Imageret, Media Selection, Color Options, Standard Red-green-blue (srgb)

    The printers also provide sophisticated tools for the experienced professional. HP ImageREt HP ImageREt is a technology that provides the best color print quality without having to change printer driver settings or make trade-offs between print quality, performance, and memory. ImageREt produces photorealistic images.

  • Page 115: Printing In Four Colors (cmyk), Cmyk Ink-set Emulation (postscript Only)

    The printer uses the PS printer driver to accept CMYK colors. CMYK ink-set emulation (PostScript only) The HP Color LaserJet 3000 and 3800 Series printers use CMYK color rendering to emulate several standard offset-press ink sets: ●...

  • Page 116: Managing Color, Print In Grayscale, Automatic Or Manual Color Adjustment, Manual Color Options

    However, you sometimes might want to print a color document in grayscale (black and white) or change one of the printer color options. ● In Windows, use the settings on the Color tab in the printer driver to print in grayscale or change the color options. ●...

  • Page 117: Restricting Color Printing

    RGB Color (HP Color LaserJet 3000 and 3800 Series printers only) Restricting color printing NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. ENWW Setting options ● Black Only generates neutral colors (grays and black) by using only black toner.

  • Page 118

    The HP Color LaserJet 3000 and 3800 Series printers include a RESTRICT COLOR USE setting for networked printers. A network administrator can use the setting to restrict user access to the color printing features in order to conserve color toner. If you are unable to print in color, see your network administrator.

  • Page 119: Matching Colors, Sample Book Color Matching, Printing Color Samples

    Sample book color matching NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. The process for matching printer output to preprinted sample books and standard color references is complex. In general, you can obtain a reasonably good match to a sample book if cyan, magenta, yellow, and black inks are used in the sample book.

  • Page 120

    Use the following procedure to print color samples from the printer control panel: Press Menu. Press to highlight INFORMATION, and then press Press to highlight PRINT CMYK SAMPLES (HP Color LaserJet 3000 and 3800 Series printers only) or PRINT RGB SAMPLES, and then press Chapter 6 Color ENWW...

  • Page 121

    Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing supplies ● Replacing supplies and parts ● Cleaning the printer ENWW...

  • Page 122: Managing Supplies, Supplies Life, Approximate Print-cartridge Replacement Intervals, Checking The Print-cartridge Life

    The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. For example, when printing text at 5 percent coverage, an HP print cartridge lasts an average of 4,000 or 6,000 pages, depending on the printer model. (A typical business letter is about 5 percent coverage.) Cartridge life expectancy is reduced by frequently printing many 1- or 2-page jobs, heavy coverage, and automatic duplexing.

  • Page 123: Print-cartridge Storage

    NOTE The IP address is found on the printer Jetdirect page, which is printed with the configuration page. See In HP Web Jetadmin, select the printer device. The device status page shows print cartridge information. Using the embedded Web server.

  • Page 124: Hp Print Cartridges, Non-hp Print Cartridges, Print-cartridge Authentication, Hp Fraud Hotline And Web Site

    Because they are not genuine HP products, HP cannot influence their design or control their quality. Service or repair that is required as a result of using a non-HP print cartridge will not be covered under the printer warranty.

  • Page 125: Replacing Supplies And Parts, Supply Replacement Guidelines, Changing Print Cartridges

    HP Color LaserJet 3800 Series printer: CAUTION Hewlett-Packard recommends the use of HP products in this printer. Use of non- HP products may cause problems requiring service that is not covered by the HP warranty or service agreements. Changing print cartridges When a print cartridge approaches the end of useful life, the control panel displays a message recommending that you order a replacement.

  • Page 126: To Change The Print Cartridge

    Open the front door. CAUTION which is located on the inside of the front door. Remove the used print cartridge from the printer. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. Chapter 7...

  • Page 127

    Remove the orange shipping locks and the shipping tape attached to the left shipping lock from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge until it is firmly seated.

  • Page 128

    Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. If you are using a non-HP print cartridge, check the printer control panel for further instructions. For additional help, see the Web sites listed in...

  • Page 129: Cleaning The Printer, To Clean The Printer Using The Printer Control Panel

    CONFIGURE DEVICE, and then press Press to highlight PRINT QUALITY, and then press NOTE If your printer has an automatic duplexer (HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers), go to step 7. Press to highlight CREATE CLEANING PAGE, and then press Remove all paper from tray 1.

  • Page 130

    Chapter 7 Maintenance ENWW...

  • Page 131

    Problem solving This chapter describes what to do if problems arise with your printer. ● Basic troubleshooting checklist ● Control-panel message types ● Control-panel messages ● Jams ● Common causes of jams ● Clearing jams ● Paper-handling problems ● Troubleshooting-information pages ●...

  • Page 132: Basic Troubleshooting Checklist, Factors That Affect Printer Performance

    Basic troubleshooting checklist If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem: ● Is the printer connected to power? ● Is the printer on? ● Is the printer in the Ready state? ●...

  • Page 133: Control-panel Message Types

    Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready appears if the printer is online.

  • Page 134: Control-panel Messages

    Chapter 8 Problem solving Description A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press At least one print cartridge still has a shipping lock attached. The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.

  • Page 135

    A page is jammed underneath the front cover. Open the front door and remove any jammed The printer has received more data from the computer than fits in available memory. For the HP Color LaserJet 3000 and 3800 Series printers only with an EIO device. The printer EIO card in slot X has overflowed its I/O buffer during a busy state.

  • Page 136

    LOAD TRAY X <TYPE> <SIZE> Chapter 8 Problem solving Description For the HP Color LaserJet 3000 and 3800 Series printers only. The printer parallel buffer has overflowed during a busy state. For the HP Color LaserJet 3000 and 3800 Series printers only with an EIO device.

  • Page 137

    If the message persists after exiting help, turn the printer off and then on. If the message persists, contact HP Support. Turn the printer off and then on. If the message persists, contact HP Support.

  • Page 138

    Press to clear the message. Printing can continue, but unexpected behavior could result. For the HP Color LaserJet 3000 and 3800 Series printers only. A critical hardware error has occurred. For the HP Color LaserJet 3000 and 3800 Series printers only.

  • Page 139

    Control panel message 8X.YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server has <Date> <Time> To change press To skip, press STOP Access Denied MENUS LOCKED ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with Tray size cannot be ANY SIZE/ANY...

  • Page 140

    The printer is paused. SHOW EVENT LOG was selected from the control panel, and the event log is empty. A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds. This genuine HP supply was not designed for this printer and is not supported.

  • Page 141

    This message appears when the printer is turned on to show that permanent storage is being initialized. A tray is open and the printer is trying to print from another tray. The cartridge is either not installed or not correctly installed in the printer.

  • Page 142

    Description specifies a sequence number indicating the current program being loaded. For the HP Color LaserJet 3000 and 3800 Series printers only. Tray 1 is empty and no other tray is available. Load media into tray 1, and press Media is in tray 1, but the print job requires a specific type and size that is not currently available.

  • Page 143

    Printing... DIAGNOSTICS PAGE ENWW Description The identified print cartridge is nearing the end of its useful life. The printer is ready and will print for the estimated number of pages indicated. More than one supply item is low. A page is jammed in the paper path.

  • Page 144

    The printer is generating the event log page. The printer will return to the Ready state when the page has printed. For the HP Color LaserJet 3000 and 3800 Series printers only. For the HP Color LaserJet 3000 and 3800 Series printers only.

  • Page 145

    REPLACE <COLOR> CARTRIDGE alternates with For help press ENWW Description For the HP Color LaserJet 3000 and 3800 Series printers only. The RAM disk has failed. For the HP Color LaserJet 3000 and 3800 Series printers only. The printer received a PJL file system...

  • Page 146

    The firmware upgrade was not successful. The printer is restoring factory settings. The printer is restoring settings. This message appears only for the HP Color LaserJet 3000 and 3800 Series printers. Recommended action Order the print cartridge.

  • Page 147

    Ready TRAY XX OPEN ENWW Description HP Color LaserJet 3000: The printer is set to print in black only, but the job is in color. HP Color LaserJet 3800: The message appears when the printer is set to COLOR IF ALLOWED and you or your software program are not authorized to print in color.

  • Page 148

    HP Color LaserJet 3000 and 3800 Series printers only. The USB storage device is not working. For the HP Color LaserJet 3000 and 3800 Series printers only. The USB storage device has failed. For the HP Color LaserJet 3000 and 3800 Series printers only.

  • Page 149

    USB STORAGE X REMOVED USE TRAY X <TYPE> <SIZE> ENWW Description For the HP Color LaserJet 3000 and 3800 Series printers only. The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.

  • Page 150: Jams

    Jams Use this illustration to troubleshoot jams in the printer. For instructions to clear jams, see Clearing jams.

  • Page 151

    Press to highlight OFF, and then press Press Menu to return to the Ready state. ENWW Jams...

  • Page 152: Common Causes Of Jams

    The media is perforated or embossed. Printer supply items have reached the end of their useful life. Paper was not stored correctly. If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider. Chapter 8 Problem solving Solution Use only media that meets HP specifications.

  • Page 153: Clearing Jams

    Clearing jams Procedures in the following sections correspond with a jam message that might appear on the control panel. Jam in tray 1 Remove the media from the tray.

  • Page 154

    Confirm that the media guides are against the stack without bending it and that the stack does not extend above the fill tabs.

  • Page 155

    If the jammed sheet is visible, remove it. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media.

  • Page 156

    Jam inside the fuser area (top cover) Open the top cover.

  • Page 157

    Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove it.

  • Page 158

    Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place.

  • Page 159

    Remove any visible media. Locate the green registration-plate tabs that are below the bottom print cartridge. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing.

  • Page 160

    Close the front door. Jam in the duplex path NOTE This issue occurs only in models that provide automatic 2-sided printing. Turn off the printer, and open the top cover. If any media is visible, remove it.

  • Page 161

    Rotate the transfer unit up and away from the front door. Remove any jammed sheets from under the transfer unit. Locate the green registration-plate tabs that are below the bottom print cartridge. ENWW Clearing jams...

  • Page 162

    Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. Close the front door and then turn on the printer. Chapter 8 Problem solving ENWW...

  • Page 163: Paper-handling Problems

    Paper-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see For paper specifications for this printer, see Printer feeds multiple sheets Cause The tray is overfilled.

  • Page 164

    The correct size of media is not loaded. The tray is empty. Media from a previous jam has not been completely removed. Open the printer and remove any media that is in the paper The media size is not configured correctly for the tray.

  • Page 165

    Media does not feed from trays 2 and 3 Cause Media from a previous jam has not been completely removed. Open the printer and remove any media that is in the paper Tray 3 (500-sheet paper feeder) does not appear as a tray option.

  • Page 166

    The media does not meet the specifications for this printer. The media is damaged or in poor condition. The printer is operating in an excessively humid environment. Verify that the printing environment is within humidity You are printing large, solid-filled areas.

  • Page 167

    Printer will not perform duplexing (2-sided printing) or duplexes incorrectly Cause The printer model does not support automatic 2-sided printing. The HP Color LaserJet 3000, 3000n, 3600, 3600n, 3800, and The printer configuration is not set for duplexing. Printing is only on one side even when 2-sided (duplex) is selected Cause Manual 2-sided printing is not enabled.

  • Page 168: Troubleshooting-information

    Troubleshooting-information pages From the printer control panel, you can print information pages that can help you diagnose printer problems. Page Paper-path-test page Registration page Event log Diagnostics page Print-quality troubleshooting page Chapter 8 Problem solving Description The paper-path-test page is useful for testing the printer paper handling features. You can define the paper path that you want to test by selecting the source and other available options.

  • Page 169

    Page Description ENWW Troubleshooting-information pages...

  • Page 170: Printer Response Problems

    The printer power button is in the off position. The printer memory DIMMs (available on the HP Color LaserJet 3000 and 3800 Series printers only) are defective or installed incorrectly. The power cord is not firmly plugged into both the printer and the power receptacle.

  • Page 171

    The printer is on, but nothing prints Cause The correct driver is not selected in the software program or printer driver (HP Color LaserJet 3000 and 3800 Series printers only). The printer is not configured correctly. The computer port is not configured or is not working correctly. Connect another peripheral to this port to verify that the port is The printer has not been correctly named for the network or for a Macintosh.

  • Page 172

    The correct printer driver is not installed in the computer. The correct printer and port are not selected on the computer. Select the correct printer and port. The network is not configured correctly for this printer. The power receptacle is not working correctly.

  • Page 173: Printer Control-panel Problems

    Printer control-panel problems The following table lists common printer control-panel problems and suggested solutions for resolving them. Control-panel settings do not work correctly Cause The printer control-panel display is blank, even when the fan is running. Printer settings in the software program or printer driver differ from the printer control-panel settings.

  • Page 174: Color-printing Problems

    Color-printing problems Printing black instead of color Cause Grayscale is selected in the software program or printer driver. In the software program or printer driver, select Color mode The correct printer driver is not selected in your software program. No color appears on the configuration page.

  • Page 175

    The printer might need calibration. The colors on the computer screen differ from the printer output. For the HP Color LaserJet 3000 and 3800 Series printers only. ENWW Solution Check the supplies gauge on the control panel or print a supplies status page.

  • Page 176: Incorrect Printer Output, Printer Output Problems

    Cause The font has not been correctly selected in the software program. The font is not available to the printer. (HP Color LaserJet 3000 and 3800 series printers only.) The correct printer driver is not selected. The font might be correct, but the characters appear blurry because the colors are not aligned correctly.

  • Page 177: Guidelines For Printing With Different Fonts

    The printer needs to be cleaned. Guidelines for printing with different fonts NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. ● The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode.

  • Page 178: Macintosh Problems, Solving Problems With Mac Os V9.x

    Solving problems with Mac OS V9.x NOTE Mac OS V9.x is supported for the HP Color LaserJet 3000 and 3800 Series printers only. NOTE Use the Desktop Printer Utility to set up for USB and IP printing. The printer will not appear in the Chooser.

  • Page 179

    This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected.

  • Page 180: Solving Problems With Mac Os X

    When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause Solving problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility.

  • Page 181

    The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause The wrong connection type might be selected. The wrong printer name, IP address, or Rendezvous host name is being used.

  • Page 182

    This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.

  • Page 183: Software Program Problems

    Color mode is not selected in the software program or printer driver. The correct printer driver is not loaded. Printer driver does not recognize tray 3 or the 2-sided printing accessory Cause The printer driver has not been configured to recognize tray 3 or the 2-sided printing accessory.

  • Page 184: Print-quality Troubleshooting, Print-quality Problems Associated With Media, Overhead Transparency Defects

    ● Use media that meets HP paper specifications. See ● The surface of the media is too smooth. Use paper that meets HP paper specifications. See Supported media ● The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream.

  • Page 185: Jam Recovery, Print-quality Problems Associated With The Environment, Print Quality Problems Associated With Jams

    Print-quality problems associated with the environment If the printer is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See the printer getting started guide for operating-environment specifications. Print quality problems associated with jams Make sure that all sheets are cleared from the paper path.

  • Page 186: Calibrating The Printer

    The printer returns to the Ready state after printing the print-quality-troubleshooting pages. If you see print-quality defects on the print-quality-troubleshooting pages, calibrate the printer. See printer. If defects continue to appear, go to the appropriate Web site for your printer: ●...

  • Page 187

    Supplies and accessories ● To order supplies in the U.S., go to www.hp.com/sbso/product/supplies. ● To order supplies worldwide, go to www.hp.com/ghp/buyonline.html. ● To order supplies in Canada, go to www.hp.ca/catalog/supplies. ● To order supplies in Europe, go to www.hp.com/go/supplies. ●...

  • Page 188: Parts And Supplies

    Spare parts and supplies for this printer will be available for at least five years after production has stopped. The table below lists available supplies and accessories for the HP Color LaserJet 3000, 3600, and 3800 Series printers. Table A-1...

  • Page 189

    HP Premium Choice LaserJet paper (A4) HPJ1124 HP LaserJet paper (letter) CHP310 HP LaserJet paper (A4) 5851-1468 HP LaserJet Printer Family Print Media Specification Guide 5021-0337 PCL/PJL Technical Reference Package For downloadable versions, go to clj3000, www.hp.com/support/clj3600 support/clj3800. When connected, select Manuals.

  • Page 190: Ordering By Using The Embedded Web Server

    Ordering by using the embedded Web server NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. Use the following steps to order printing supplies directly through the embedded Web server (see the embedded Web server).

  • Page 191

    Service and support ENWW...

  • Page 192: Hewlett-packard Limited Warranty Statement

    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

  • Page 193: Print Cartridge, Transfer Unit, And Fuser Limited Warranty Statement

    To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.

  • Page 194: Hp Maintenance Agreements, On-site Service Agreements, Next-day On-site Service, Weekly (volume) On-site Service, Extended Warranty

    Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.

  • Page 195: Repacking The Printer

    Repacking the printer If your printer needs to be moved or shipped to another location, perform the following procedure to repack the printer. CAUTION Shipping damage as a result of inadequate packing is the customer's responsibility. The printer must remain upright during shipment.

  • Page 196

    Appendix B Service and support ENWW...

  • Page 197: Physical Specifications

    The specifications also describe how the different operating modes affect power consumption, heat output, and noise output. Physical specifications Table C-1 Physical dimensions for the HP Color LaserJet 3000, 3600, and 3800 Series printers Product Base model Base model plus duplexer...

  • Page 198: Electrical Specifications

    Electrical specifications WARNING! not convert operating voltages. This may damage the printer and void the product warranty. Table C-2 Electrical specifications for the HP Color LaserJet 3000 Series printers Item Power requirements Minimum recommended circuit capacity Table C-3 Electrical specifications for the HP Color LaserJet 3600 Series printer...

  • Page 199: Power-consumption Specifications

    HP Color LaserJet 3000: The printing speed is 15 ppm for letter-size media and 29 ppm for A4-size media. HP Color LaserJet 3600: The printing speed is 17 ppm for letter-size media and 17 ppm for A4-size media. HP Color LaserJet 3800: The printing speed is 20 ppm for letter-size media and 21 ppm for A4-size media.

  • Page 200: Acoustic Specifications

    Sound pressure level: bystander position Printing (17 ppm) The HP Color LaserJet 3600 printer was tested in simplex monochrome mode with A4-size media. The printing speed is 17 ppm for letter-size media and 17 ppm for A4-size media. Table C-8...

  • Page 201: Operating-environment Specifications

    Operating-environment specifications Table C-9 Operating environment specifications Environment Temperature Humidity Altitude NOTE These values are subject to change. ENWW Recommended 17 to 25° C (62.6 to 77° F) 20 to 60% relative humidity (RH) Not applicable Operating-environment specifications Allowed 10 to 27° C (50 to 81° F) 10 to 70% RH 0 to 2600 m (0 to 8530 ft)

  • Page 202

    Appendix C Printer specifications ENWW...

  • Page 203

    This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity (HP Color LaserJet 3000 series) ● Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 series) ● Safety statements ENWW...

  • Page 204: Fcc Regulations

    Consult your dealer or an experienced radio/TV technician. NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

  • Page 205: Environmental Product Stewardship Program, Protecting The Environment, Ozone Production, Power Consumption, Toner Consumption, Paper Use

    HP LaserJet printing supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes.

  • Page 206: Hp Printing Supplies Returns And Recycling Program Information, Paper, Material Restrictions

    HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: www.hp.com/recycle. Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned.

  • Page 207: Disposal Of Waste Equipment By Users In Private Households In The European Union

    For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.

  • Page 208: Declaration Of Conformity (hp Color Laserjet 3000 Series)

    Declaration of conformity (HP Color LaserJet 3000 series) Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Manufacturer's Address: declares, that the product Product Name: Regulatory Model: Product Options: Print Cartridges: conforms to the following Product Specifications:...

  • Page 209: Declaration Of Conformity (hp Color Laserjet 3600 Series And Hp Color Laserjet 3800 Series)

    Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, USA, (Phone: 208-396-6000) ENWW Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA...

  • Page 210: Safety Statements, Laser Safety, Canadian Doc Regulations, Emi Statement (korea), Vcci Statement (japan)

    August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.

  • Page 211

    överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n, 3600dn, 3800, 3800n, 3800dn, 3800dtn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai...

  • Page 212

    Appendix D Regulatory information ENWW...

  • Page 213: Printer Memory

    The information in this appendix pertains to the HP Color LaserJet 3000 and 3800 Series printers only. The HP Color LaserJet 3000 and 3800 Series printers have one dual inline memory module (DIMM) slot. Use the DIMM slot to upgrade the printer with the following items: ●...

  • Page 214: Installing Memory Dimms, To Install Memory And Font Dimms

    Installing memory DIMMs You can install more memory for the printer, and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer.

  • Page 215

    Place the formatter board on a clean, flat, grounded surface. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out. Remove the new DIMM from the antistatic package, and then locate the alignment notch on the bottom edge of the DIMM.

  • Page 216: Enabling Memory, To Enable Memory For Windows

    Align the edge of the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Push the formatter firmly until you hear the formatter latches click into place.

  • Page 217: Checking Dimm Installation, To Check Dimm Installation

    Check that the DIMMs are installed correctly and working. To check DIMM installation Turn the printer on. Check that the printer is in the Ready state after the it has gone through the startup sequence. If an error message appears, a DIMM may have been incorrectly installed.

  • Page 218

    Appendix E Working with memory ENWW...

  • Page 219

    A halftone pattern uses differing sizes of ink dots to produce a continuous-tone image such as a photograph. HP Easy Printer Care Software Software that provides the ability to track and maintain printers from your computer desktop. HP Jetdirect An HP product for network printing.

  • Page 220

    The process of producing text or graphics. ROM Abbreviation for “read-only memory,” a type of computer memory that stores data that should not change. supplies Materials that the printer uses and that must be replaced. Supply items for this printer are the four print cartridges.

  • Page 221

    179 ENWW cleaning the printer 115 clearable warnings 38 color adjusting 102 halftone options 102 HP ImageREt 2400 100 HP ImageREt 3600 100 managing 102 matching 105 print in grayscale 102 printed vs. monitor 105 sRGB 100 using 100...

  • Page 222

    102 guides, printer information 2 heavy paper printing on 77 types supported 14 HP Easy Printer Care Software using 94 HP Easy Printer Care software HP fraud hotline 110 HP Jetdirect print server 5 HP Jetdirect print servers...

  • Page 223

    41 default gateway 46 disabling AppleTalk 47 disabling DLC/LLC 47 disabling IPX/SPX 47 disabling protocols 47 HP Jetdirect print servers 5 IP address 45 ports, locating 8 software 11 subnet mask 45 on-site service agreements 180...

  • Page 224

    19 printer features 6 settings 39 supplies status page printing 88 SupportPack, HP 180 system setup menu 28 toner cartridge. See print cartridge toner cartridges. See print cartridges top cover, locating 7 tough paper 78...

  • Page 226

    © 2005 Hewlett-Packard Development Company, L.P. www.hp.com *Q5982-90907* *Q5982-90907* Q5982-90907...

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