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HP 2100 User Manual

Hewlett-packard laserjet printers user guide.
Also See for 2100:
Service manual - 188 pages
Reference manual - 149 pages
User manual - 39 pages
H P
L a s e r J e t
2 1 0 0
2 1 0 0 M
2 1 0 0 T N
P r i n t e r s
User
Guide

   Related Manuals for HP 2100

   Summary of Contents for HP 2100

  • Page 1

    L a s e r J e t 2 1 0 0 2 1 0 0 M 2 1 0 0 T N P r i n t e r s User Guide...

  • Page 3

    HP LaserJet 2100, 2100 M, and 2100 TN Printers User Guide _________________...

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    © Copyright Hewlett-Packard Warranty Company 1998 The information contained in All Rights Reserved. this document is subject to Reproduction, adaptation, or change without notice. translation without prior written Hewlett-Packard makes no permission is prohibited, except warranty of any kind with as allowed under the copyright respect to this information.

  • Page 5

    U.S., France, Germany, and U.K. - Printer drivers, updated HP printer software, and support documentation to help answer your questions about HP products are available. Use Keyword HP to start your tour or call 1-800-827-6364 preferred customer # 1118 to subscribe. In...

  • Page 6

    HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.

  • Page 7

    Open Monday through Friday 8:30–18:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number.

  • Page 8: Table Of Contents

    Customer Support Worldwide (continued) country support numbers: product repair services, or if your country is not listed below, see “Worldwide Sales and Service Offices.” Argentina 787-8080 Australia (61) (3) 272-8000 Brazil 022-829-6612 Canada (1) (208) 323-2551 China (86) (10) 65053888-5959 Chile 800-360999 Czech...

  • Page 9: Table Of Contents

    1 Printer Basics Getting to Know the Printer ....... . 1 Printer Features.

  • Page 10: Table Of Contents

    Cleaning the Printer........73...

  • Page 11: Table Of Contents

    Availability ......... . . 117 HP Express Exchange ....... . . 117 Guidelines for Repacking the Printer.

  • Page 12: Table Of Contents

    Printer Memory ........

  • Page 13: Getting To Know The Printer

    Printer Basics Getting to Know the Printer This chapter provides information in the following areas: Printer Features Printer Software Control Panel Printing with the Infrared Port (Wireless Printing) Interface Ports Accessories and Ordering Information Chapter 1 Printer Basics 1...

  • Page 14: Printer Features

    This also includes 45 scalable TrueType fonts and one bitmapped Line Printer Font. PS Language and The HP LaserJet 2100 M and 2100 TN printers include the HP PS Fonts Level 2 printer language emulation with 35 built-in PS language fonts.

  • Page 15

    The HP LaserJet 2100 M and 2100 TN printers come with 8 MB of memory and can be expanded to 40 MB with the two available memory (DIMM) slots. The third slot is used for the HP PS language DIMM.

  • Page 16: Printer Software

    Internet and other sources. If you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain the most recent software.

  • Page 17: Windows Installation

    2. Select installation type. The installer provides three options for software installation. • Typical (recommended method): This option loads printer drivers, screen fonts, HP FontSmart, an uninstaller, and a configuration utility that will allow you to control all printing aspects.

  • Page 18: Software For Windows

    3. Register your printer with HP. If you have access to the World Wide Web, please take a moment to complete the registration for your HP LaserJet 2100 at the following website: http://www.hp.com/go/lj2100_register This will help Hewlett-Packard better provide support for your printer.

  • Page 19

    Settings, and then clicking Control Panel in Windows 9x and Windows NT 4.0, or from the HP JetAdmin Utilities program group folder in Windows 3.x. Use HP JetAdmin to do the following: Install, configure, and manage printers on a network that are connected with a HP JetDirect 600 N print server.

  • Page 20

    *The software for these systems is not included on the compact disc with the printer, but is available from the Internet. If you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain this software.

  • Page 21: Hp Jetsend (cd-rom - Windows 9x/nt 4.0 Only)

    HP JetSend (CD-ROM - Windows 9x/NT 4.0 only) HP JetSend is a new technology from Hewlett-Packard that allows devices to communicate with each other simply and directly. HP JetSend is built into your printer, allowing it to receive information from any JetSend-enabled sending device anywhere on your network, whether in the same office, or at a remote location.

  • Page 22: Macintosh Installation

    3. Register your printer with HP. If you have access to the World Wide Web, please take a moment to complete the registration for your HP LaserJet 2100 at the following website: http://www.hp.com/go/lj2100_register This will help Hewlett-Packard better provide support for your printer.

  • Page 23: Software For Macintosh Computers

    HP LaserJet Utility HP LaserJet Utility allows control over features that are not available in the driver. The illustrated screens make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet...

  • Page 24: Dos Installation, Using The Remote Control Panel

    (for example: cd\english). 4. Type install and press Enter. If DOS applications are going to be used with the printer and the DOS Remote Control Panel was not installed, the AUTOEXEC.BAT file needs to be modified to prevent communication timeout errors. To modify the AUTOEXEC.BAT file, use any DOS editor, or any word-...

  • Page 25: Software Installation Tips

    For non-U.S. customers only: Use the floppy disk(s) supplied with the printer to install the software. If you do not have disks, see “HP Support” in the front of this guide for ordering information. How do I access printer features? Some printer features, such as custom paper sizes and page orientation, may be available through your application settings.

  • Page 26

    Internet and other sources. If you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain the most recent software.

  • Page 27: Control Panel, Button Usage

    Press ANCEL control panel lights will cycle while the print job is cleared from both the printer and the computer, and then return to ready. This may take some time, depending on the size of the print job. ANCEL There is no undo function.

  • Page 28: Light Patterns, Control Panel Light Messages, Startup, Ready

    Control Panel Light Messages The following control panel messages indicate various conditions of the printer in preparation for, or during, printing. If the Attention light is on, the printer is experiencing an error. See “Troubleshooting Error Messages” on page 99.

  • Page 29: Processing, Data, Manual Feed With Pause

    Processing The printer is receiving or processing data. Pressing print as the printer clears the print job. The printer will return to the ready state after the job has been canceled. Data The Ready light is blinking and the Go light is on.

  • Page 30: Paper Out, Paper Out (requested Tray), Attention

    Paper Out The attention light is on. The printer is out of paper. The attention light will stay on until paper is added. Pressing the Paper Out (requested tray) light is on. The requested tray is out of paper. Adding paper to the requested tray causes the printer to start the print job from that tray.

  • Page 31: Continuable Error, Service Error, Accessory Error

    See “Continuable Error” on page 100. Service Error The printer has experienced an error and cannot recover. All of the lights are on. See “Service Error” on page 101. Accessory Error The printer has experienced an error and cannot recover. All of the lights are blinking in unison.

  • Page 32: Printing With The Infrared Port (wireless Printing)

    An infrared port driver that allows printing from the computer to the printer using the IR port and the IrDA communication protocol. A printer driver to generate data that the printer can print. Note Check with your hardware or operating system manufacturer for the correct port driver.

  • Page 33: Printing Instructions

    Printing Instructions 1. Make sure the printer is in ready state (Ready light on). 2. Align an IrDA-compliant computer within 1 meter (3 feet) of the IR port. Ensure that the ports are facing each other with no more than a 15° angle to either the left and right or above and below.

  • Page 34: Interface Ports

    Interface Ports The HP LaserJet 2100 and the 2100 M printers include two interface ports: an IEEE-1284 parallel and a LocalTalk port. The HP LaserJet 2100 TN printer also includes an HP JetDirect 600 N print server card that includes a 10Base-T (RJ-45) port.

  • Page 35: Accessories And Ordering Information

    4 MB of memory and can be expanded to 52 MB with the 3 available memory (DIMM) slots. The HP LaserJet 2100 M and 2100 TN printers come with 8 MB of memory and can be expanded to 40 M1B with the 2 available memory (DIMM) slots.

  • Page 36

    A5, B5 (ISO), B5 (JIS), and 8.5 by 13 inch paper sizes) Media Accessories HP Multi-purpose Paper HP brand paper for a variety of uses (1 box of 10 reams, 500 sheets each). To order a sample, in the U.S. call 1-800-471-4701.

  • Page 37

    HP LaserJet 2100, 2100 M, and 2100 TN Printers User Guide To order HP LaserJet accessories and options see the “Worldwide Sales and Service Offices” on page 124 for authorized HP dealers. Part Number Call an authorized HP dealer for label sizes and availability.

  • Page 38

    26 Chapter 1 Printer Basics...

  • Page 39: Overview

    Printing Tasks Overview This chapter explains your printing options and gives common printing tasks: Preparing for Printing Media Input Options Loading Media into Tray 1 Reloading Media into Tray 2 or Optional Tray 3 Changing Paper Size in Tray 2 or Optional Tray 3 Printing Tasks Canceling a Print Job Software Tasks...

  • Page 40: Preparing For Printing, Purchasing Paper And Other Media

    Note Always test a sample of paper before purchasing large quantities. Your paper supplier should understand the requirements specified in the HP LaserJet Printer Family Paper Specification Guide . See “Supplementary Documentation” on page 25. 28 Chapter 2 Printing Tasks...

  • Page 41: Media Input Options, Tray 1 Media Sizes

    Media Input Options The printer comes with two paper trays. By default, the printer draws first from Tray 1. If Tray 1 is empty, the printer draws from Tray 2 (or optional Tray 3 if it is installed). Tray 1...

  • Page 42: Tray 2 And Optional Tray 3 Paper Sizes

    Tray 2 and Optional Tray 3 Paper Sizes Tray 2 and optional Tray 3 have settings for the following paper sizes: B5 (ISO and JIS) Letter Legal Executive 8.5 by 13 in. See “Changing Paper Size in Tray 2 or Optional Tray 3” on page 33 to change the paper size.

  • Page 43: Loading Media Into Tray 1

    Make sure the media fits under the tabs on the paper width guides. Note Do not add media to Tray 1 while the printer is printing. This could cause a paper jam. For preprinted material, see “Letterhead or Preprinted Forms Orientation” on page 42.

  • Page 44: Reloading Media Into Tray 2 Or Optional Tray 3

    Keep the media below the height tabs on the paper length guide in the rear of the tray. Slide the tray back into the printer. Note Whenever you remove a tray from the printer, always push down the metal paper lift plate before you put it back.

  • Page 45: Changing Paper Size In Tray 2 Or Optional Tray 3

    Changing Paper Size in Tray 2 or Optional Tray 3 Pull the desired tray out of the printer and remove any paper. Press on the blue tab on the rear paper length guide to adjust for the paper length. Adjust the paper length guide so the pointer matches the desired paper size.

  • Page 46

    7 Move the paper width guides inward so they touch the media on each side. The paper width guides will click into place for all sizes supported by the tray. 8 Slide the tray back into the printer.

  • Page 47: Printing Tasks, Printing On Envelopes

    Printing Tasks Printing on Envelopes CAUTION Before you load envelopes in Tray 1, make sure they are undamaged and are not stuck together. Never use envelopes with clasps, snaps, windows, coated linings, self-stick adhesives, or other synthetic materials. See Appendix B for media specifications.

  • Page 48

    Note If the envelope has a flap on the short edge, this edge must enter the printer first. You may experience some paper jams when using any media with a length less 178 mm (7 in.).

  • Page 49: Printing On Labels

    Printing on Labels Only use labels recommended for laser printers, such as HP LaserJet labels. See “Labels” on page 148 for specifications. Print labels from Tray 1. Load labels print-side up. Use the rear output tray for labels. Remove label sheet from the output bin as they are printed to prevent them from sticking together.

  • Page 50: Printing On Transparencies

    Printing on Transparencies Only use transparencies recommended for use in laser printers, such as HP transparency film. Ordering information is located on page 25. Appendix B lists transparency specifications on page 149. Print transparencies from Tray 1. Use the top output tray to reduce curling (this is for transparencies only;...

  • Page 51: Printing On Custom-sized Media Or Cardstock

    Printing on Custom-Sized Media or Cardstock Postcards, 3 by 5 in. (index) cards, and other custom-sized media can be printed from Tray 1. The minimum media size is 76 by 127 mm (3 by 5 in.) and the maximum media size is 216 by 356 mm (8.5 by 14 in.).

  • Page 52: Printing On Both Sides Of Media (manual Duplexing)

    Print the even pages first as you would normally. Next, put the stack with the blank side up, top-edge toward the printer in Tray 1. Close the rear bin and print the odd pages.

  • Page 53

    Long edge binding: Print the second side from Tray 1, making sure the printed side is facing down with the top-edge toward the printer. Short edge binding: Print the second side from Tray 1, making sure the printed side is facing down with the bottom-edge toward the printer.

  • Page 54: Printing On Special Media

    Printing on Special Media Letterhead or Preprinted Forms Orientation Tray 1 letterhead orientation: print-side up, top-edge toward the printer. Tray 2 or optional Tray 3 letterhead orientation: print-side down, top-edge toward you. 42 Chapter 2 Printing Tasks...

  • Page 55: Canceling A Print Job

    ANCEL If the printer has not started printing, first try to cancel the job within the software application that sent the print job. If the print job is waiting in a print queue or print spooler such as the Print Manager in Windows 3.1 or Print Monitor in Mac, delete...

  • Page 56: Software Tasks, Accessing The Printer Driver

    This section lists the common printing tasks that are controlled through the printer software. Some printer drivers do not support all printer features. Use the PCL 6 printer driver to take full advantage of all the printer’s features, including: Watermarks...

  • Page 57: Using The Printer Driver Help

    Using the Printer Driver Help Each printer driver has help screens that can be activated from the Help button in the printer driver. These help screens give detailed information about the specific driver being used. Printer driver help is separate from the software application help.

  • Page 58: Creating And Using Watermarks

    “draft” or “confidential” placed diagonally across the first page or all pages of a document. Note Watermarks are available only with the HP PCL 6 (Windows), Windows NT 4.0 PS, and LaserWriter printer drivers. Watermarks Printer Driver PCL 6 (Windows 3.1/9x)

  • Page 59

    To stop printing the watermark, click “none” in the Watermarks drop-down list. To create or edit a watermark If you are running the printer driver from the server, you need administrator rights to save new watermarks. Click the Start button, point to Settings, then click Printers.

  • Page 60

    “none” in the Change ‘Watermark’ Setting box. The Windows NT 4.0 PS printer driver does not support user-defined watermarks. If you want to create a watermark, use the HP PCL 6 printer driver. To use an existing watermark Access the printer driver.

  • Page 61

    Watermarks (continued) Printer Driver Macintosh LaserWriter 8.4 and higher Procedure Select Page Setup from the File menu. Click the pop-up and select Watermark/Overlay. Click on each desired watermark option and select the desired setting. To use your own text, type text in the custom text box.

  • Page 62: Printing Multiple Pages On One Sheet Of Paper (n-up Printing)

    (Windows NT 4.0) Windows 9x PS 50 Chapter 2 Printing Tasks Procedure Access the printer driver. From the Finishing tab, click Pages per Sheet. Enter the number of pages you want to print per sheet (1, 2, 4, or 9).

  • Page 63

    Procedure Access the printer driver. From the Advanced tab, click Document Options, then Printer Features to expand their subentries. Click Pages per Sheet. Select the desired option (1, 2, 4, 6, 9, or 16) in the Change ‘Pages per Sheet’ Setting box.

  • Page 64: Setting A Custom Paper Size

    Enter the custom paper size length and width. Click OK. You can save up to five custom paper sizes for reuse. The Windows NT printer drivers do not support custom paper sizes. You may access custom sizes through the operating system.

  • Page 65

    LaserWriter 8.4 Macintosh LaserWriter 8.5 and higher Procedure Access the printer driver. From the Paper tab, scroll to the right of the Paper Size box and click Custom Page. Click the Custom button. From the Custom-Defined Size window, type the name of the custom paper size.

  • Page 66: Creating And Using Quick Sets

    Quick Sets can be selected and saved from most printer driver tabs. You can also restore printer driver default settings by selecting Defaults from the Quick Sets drop-down list. Note Quick Sets are available only with the HP PCL 6 printer driver for Windows. Quick Sets Printer Driver PCL 6 (Windows 3.1/9x)

  • Page 67

    (Windows NT 4.0) Procedure Creating Quick Sets If you are running the printer driver from the server, you need administrator rights to save new Quick Sets. Click the Start button, point to Settings, then click Printers. Right-click the printer icon and choose Document Defaults.

  • Page 68: Using Economode

    Using EconoMode EconoMode (Save Toner) allows the printer to use less toner on each page. Selecting this option will extend the life of your toner cartridge and reduce your cost per page, but will reduce print quality. This setting is not available with 1200 dpi settings.

  • Page 69

    EconoMode (continued) Printer Driver Macintosh LaserWriter 8.3 Macintosh LaserWriter 8.4 and higher Procedure Select Print from the File menu. Click Options. Select the desired EconoMode setting. Click OK. Select Print from the File menu. Click the popup for print options and select Imaging Options.

  • Page 70: Choosing Print Quality Settings

    Choosing Print Quality Settings The printer’s default print quality setting is Best Quality, which uses 1200 dpi to provide the best combination of print speed and print quality. If you need advanced print quality, you can choose custom settings. Resolution Options: Best Quality (default) - 1200 dpi for the best print quality.

  • Page 71

    Click Resolution. Select the desired Resolution option in the Change ‘Resolution’ Setting box. (1200 is the same as best quality in the PCL 6 printer driver.) Click OK. Select Print from the File menu. Click Options. In the Print Options dialog, select the desired Print Resolution setting.

  • Page 72: Using Reduce/enlarge Options

    Fit to Letter Size or click Fit to A4 Size. Click OK. Click the Start button, point to Settings, then click Printers. Right-click the printer icon and choose Document Defaults. From the Effects tab, type the percentage by which you want to reduce or enlarge your document.

  • Page 73

    This setting works for all paper sizes in the Windows NT 4.0 PS printer driver. Access the printer driver. From the Advanced tab, click Document Options, then Printer Features to expand their subentries. Click Fit to Page. Select the desired option in the Change ‘Fit to Page’ Setting box.

  • Page 74: Selecting A Paper Source

    Selecting a Paper Source If your application supports printing paper by source, make the selections from your application. Application settings override printer driver settings. Selecting Paper Source Printer Driver PCL 6 (Windows 3.1/9x) PCL 6 (Windows NT 4.0) Windows 9x PS Windows NT 4.0 PS...

  • Page 75: Using Ret

    (On or Off). Click OK. Click the Start button, point to Settings, then click Printers. Right-click the printer icon and choose Document Defaults. From the Finishing tab, click Custom, then Details. In the Print Quality Details window, select the REt desired option (On or Off).

  • Page 76

    64 Chapter 2 Printing Tasks Procedure Access the printer driver. From the Device Options tab, select the desired Resolution Enhancement option from the Printer Features drop-down list. Select the desired Resolution Enhancement option in the Change setting for ‘Resolution Enhancement’...

  • Page 77: Restoring Default Printer Driver Settings

    Open the Parsed PPD folder. In the Parsed PPD Folder, delete the file with the same name as the printer. For example, for a printer called HP LaserJet 2100 M, delete the file HP LaserJet 2100 M.PPD in the following path: HD:System Folder:Preferences:Printing Prefs:Parsed...

  • Page 78: Printing On Different Paper For The First

    Printing on Different Paper for the First Page Note Printing on different paper for the first page of a print job is available only with the HP PCL 6 printer and Macintosh LaserWriter driver. Some applications may also have this feature. Check with the application’s help file.

  • Page 79

    Printing on Different Paper for the First Page (continued) Printer Driver Macintosh LaserWriter 8.3 Macintosh LaserWriter 8.4 and higher Note The paper size for all pages of the print job must be the same in the driver. Procedure Select Print from the File menu.

  • Page 80: Tray Locking

    Tray Locking is a feature that allows you to “lock” a tray so that the only time the printer will draw from that tray is when it is specifically requested. This is useful when you want to put special paper in a tray, such as letterhead.

  • Page 81

    This chapter provides suggestions for high-quality and economical printing. It also lists special maintenance tasks for the toner cartridge and the printer. Managing the UltraPrecise Toner Cartridge Redistributing the Toner Cleaning the Printer Using the Printer Cleaning Processes Chapter 3 Printer Tips and Maintenance 69...

  • Page 82: Managing The Ultraprecise Toner Cartridge, Hp Policy On Non-hp Toner Cartridges, Toner Cartridge Storage

    Toner Cartridge Life Expectancy The life of the toner cartridge depends on the amount of toner that print jobs require. When printing text at 5% coverage, an HP LaserJet 2100 toner cartridge lasts an average of 5,000 pages. This assumes the print density is set to 3 and EconoMode is off.

  • Page 83: Redistributing The Toner

    Open the top cover. Remove the toner cartridge from the printer. WARNING! Avoid reaching too far into the printer. The adjacent fusing area may be hot! CAUTION To prevent damage, do not expose the toner cartridge to light for more than a few minutes.

  • Page 84

    72 Chapter 3 Printer Tips and Maintenance Note If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) Reinsert the toner cartridge into the printer and close the top cover.

  • Page 85: Cleaning The Printer, Using The Printer Cleaning Processes

    Clean the inside with a dry, lint-free cloth. CAUTION Do not use ammonia-based cleaners on or around the printer. While cleaning the printer, be careful not to touch the transfer roller (located underneath the toner cartridge). Skin oils on the roller can cause print quality problems.

  • Page 86: Starting The Cleaning Process

    This 10-minute process consumes toner and if used often can reduce toner cartridge life. Starting the Cleaning Process 1. Make sure the printer is turned on and in the ready state. Make sure there is paper loaded in Tray 2. 2. Press and hold the flash.

  • Page 87: Internal Cleaning Procedure

    Cleaning the printer will eliminate or reduce these problems. WARNING! Before cleaning the printer, turn the printer off and unplug the power cable. Open the top cover. Remove the toner cartridge. CAUTION To prevent damage, do not expose the toner cartridge to light for more than a few minutes.

  • Page 88

    76 Chapter 3 Printer Tips and Maintenance...

  • Page 89

    Problem Solving Overview This chapter helps you troubleshoot printer problems in the following areas: Troubleshooting Checklist Troubleshooting General Printing Problems Printing Special Pages Clearing Paper Jams Solving Print Quality Problems Infrared Printing Problems Troubleshooting Error Messages Secondary Light Patterns Network Problems...

  • Page 90: Troubleshooting Checklist

    Troubleshooting Checklist If the printer is not responding properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. Troubleshooting Checklist Make sure the printer Ready light is on. Press to print a...

  • Page 91

    Check the print queue or print spooler (print monitor in Mac) to see if the printer has been paused. Check the software application to make sure you are using the proper printer driver and port.

  • Page 92: Troubleshooting General Printing Problems

    Page Setup menu within the application. Remove any media in other trays to make the printer select from the desired tray. For Macintosh, use the LaserJet Utility to change the priority of the tray.

  • Page 93

    If it prints properly, check with your network administrator. Check the software’s printer selection menu to make sure that the HP LaserJet 2100 is selected. Try printing a job from another application. If printing from Windows (any...

  • Page 94

    (IEEE-1284 Compliant) or LocalTalk cable (Mac). Check the software printer selection menu to make sure that the HP LaserJet 2100 is selected. Check the software’s printer selection menu to make sure it is accessing the correct port. If...

  • Page 95

    The printer is out of paper. Paper trays are installed incorrectly. The Attention light is blinking The top cover of the printer is open. The toner cartridge is missing or not installed correctly. There is a paper jam in the printer.

  • Page 96: Printing Special, Demo, Configuration, Cleaning Process, Font List

    See “Using the Printer Cleaning Processes” on page 73. Font List To print a font list, use either HP FontSmart (Windows) or the HP LaserJet Utility (Macintosh). 84 Chapter 4 Problem Solving button when the printer is...

  • Page 97: Clearing Paper Jams

    Tray 2 or optional Tray 3 is removed during a print job. Top cover is opened during a print job. Media that does not meet HP specifications is used. See “Media Specifications” on page 139. Media that is outside of the supported size range is used. See “Media Specifications”...

  • Page 98: Paper Jam: Toner Cartridge Area

    Place a piece of paper over the top of the toner cartridge to shield it while it is out of the printer. Carefully lift up the registration plate. If the leading edge of the...

  • Page 99

    If the Attention light does not go out, there is still jammed paper inside the printer. Check the paper feed or output areas. Chapter 4 Problem Solving 87...

  • Page 100: Paper Jam: Tray 2 Or Optional Tray 3 Paper Feed Area

    Push the paper down to lock the metal paper lift plate into place and slide the tray back into the printer. Note If the Attention light does not go out, there is still jammed paper inside the printer.

  • Page 101: Paper Jam: Output Areas

    If the leading edge of the paper is not visible or barely visible in the cartridge area, carefully pull the leading edge out of the printer from the rear output opening using both hands. Carefully remove the rest of the jammed paper from the printer.

  • Page 102: Paper Jam: Removing Torn Pieces Of Paper

    Sometimes a piece of jammed paper can tear when being removed. Use the following procedure to remove any small pieces of paper left in the printer. Make sure the toner cartridge is installed, the top cover is closed, and Tray 2 and optional Tray 3 (if installed) are completely pushed into the printer.

  • Page 103: Solving Print Quality Problems, Print Quality Checklist

    Check to make sure EconoMode is off in the software (see page 56). Troubleshooting General Printing Problems (see page 80). Install a new HP toner cartridge, then check print quality again. See instructions provided with the toner cartridge. Chapter 4 Problem Solving 91...

  • Page 104: Image Defect Examples

    Image Defect Examples The examples below depict letter-size paper that has passed through the printer short-edge first. The following pages list the typical cause and solution for each of these examples. Light Print or Toner Specks Dropouts Vertical Lines Fade...

  • Page 105

    The toner supply is low. You may be able to temporarily extend the toner cartridge life. See “Redistributing the Toner” on page 71. If this does not improve the print quality, install a new HP toner cartridge. The paper may not meet HP’s paper specifications (for example, the paper is too moist or too rough).

  • Page 106

    Vertical Lines If black or white vertical streaks appear on the page: The photosensitive drum inside the toner cartridge has probably been scratched. Install a new HP toner cartridge. Gray Background If the amount of background toner shading becomes unacceptable, the procedures described below may help to clear the condition: Decrease the density setting.

  • Page 107

    The toner cartridge may be damaged. The circumference of the toner cartridge drum is 94 mm (3.7 in.). If a repetitive mark occurs every 94 mm (3.7 in.) on the page, install a new HP toner cartridge. Internal parts may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages.

  • Page 108

    Wrinkles or Creases Make sure that paper is loaded properly. Check the paper type and quality. See “Media Specifications” on page 139. Open the rear door and try printing to the rear output bin. Turn over the stack of paper in the tray or try rotating the paper 180°...

  • Page 109: Infrared Printing Problems

    HP LaserJet 2100 series printer driver. Keep in mind that complex pages take longer to print. HP does not supply the IR driver for the computer port. The IR driver is available through the hardware or operating system manufacturers.

  • Page 110

    Bright lights are interfering established or the with the signal. transmission seems to be taking longer than usual (continued). The printer prints only part of a The connection has been page or document. interrupted during transmission. The print job has been...

  • Page 111: Troubleshooting Error Messages, Paper Out

    Common status light patterns are described on page 16. Paper Out Paper Out The printer is out of paper in the requested tray. Filling the trays with paper will cancel this message and allow you to continue with the print job.

  • Page 112: Attention, Continuable Error

    If there is a paper jam, the printer will attempt to clear the jam. If the printer is unsuccessful, it will continue to display the Attention message until the cause is remedied.

  • Page 113: Service Error, Accessory Error

    ANCEL message has no effect. To clear the error, turn the printer off and then on again. If the problem persists, leave the printer off for 15 minutes to reset the formatter. If the problem continues, contact HP Service.

  • Page 114: Secondary Light Patterns

    If you continue to lose data, you may need to add more printer memory. For a temporary solution, simplify the image or print at a 600-dpi resolution.

  • Page 115

    The nonvolatile memory (NVRAM) is temporarily full. Press to clear the message. Check the printer settings to ensure they are correct. If the problem persists, contact your dealer or HP service representative. Chapter 4 Problem Solving 103...

  • Page 116

    Continuable Error (continued) Type of Error EIO Error 104 Chapter 4 Problem Solving Light Pattern Recommended Action The printer has experienced a temporary EIO error. Reset the printer by turning the printer off and back on again.

  • Page 117

    Accessory Error Type of Error EIO Port Error DIMM Slot 1 Error DIMM Slot 2 Error Light Pattern Recommended Action Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing. Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing.

  • Page 118

    Accessory Error (continued) Type of Error DIMM Slot 3 Error 106 Chapter 4 Problem Solving Light Pattern Recommended Action Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing.

  • Page 119: Network Problems

    Network Problems You are experiencing shared printer problems. Print a Configuration page. If an HP JetDirect EIO print server is installed, printing a Configuration page will also print a second page that will show the network settings and status. Try printing the job from another computer.

  • Page 120: Common Windows Problems

    If bi-directional communication is not turned on in the driver, it will also cause this message. Click on Start, Settings, Printers. Right click on the HP LaserJet 2100 driver and select Properties. Click on Details, Port Settings. Remove check from “Check Port State before Printing”...

  • Page 121

    Common Windows Problems (continued) Symptom Possible Cause Error Message: “General Protection Fault” “Exception OE” “Spool32” “Illegal Operation” (Continued) Solution Delete all temp files from the Temp sub-directory. You can determine the name of the directory by editing the AUTOEXEC.BAT file and looking for the statement “...

  • Page 122: Common Macintosh Problems

    LaserWriter driver component from the installation CD. Make sure you are using a high- quality cable. Make sure the printer is on the correct network. Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then choose the correct network.

  • Page 123

    Reinstall the printer software. See “Macintosh Installation” on page 10. Select an alternate PPD. Rename the printer using the HP LaserJet Utility, making sure that all devices have unique names. LaserWriter 8.3 Turn Background Printing on in the Chooser. Status messages will now...

  • Page 124

    Your document is not printing with New York, Geneva, or Monaco. 112 Chapter 4 Problem Solving Solution Try downloading the fonts contained in the EPS file to the printer before printing. Select Options in the Page Setup dialog box to deselect substituted fonts.

  • Page 125: Selecting An Alternate Ppd

    Chooser. If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it. Use the Set Printer Name feature in the HP LaserJet Utility to rename the printer.

  • Page 126: Troubleshooting Ps Errors

    Troubleshooting PS Errors The following situations are PS language specific and may occur when several printer languages are being used. Note To receive a printed or screen displayed message when PS errors occur, open the Print Options dialog box and click the desired selection next to the PS Errors section.

  • Page 127

    PS Errors (continued) Symptom Possible Cause VM Error Font Error Range Check Font Error Solution Select unlimited downloadable fonts from printer driver. Select unlimited downloadable fonts from printer driver. Chapter 4 Problem Solving 115...

  • Page 128

    116 Chapter 4 Problem Solving...

  • Page 129: Availability, Hp Express Exchange

    A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician refers the customer to the HP Service Center. 2. A representative from the service center requests product and customer information.

  • Page 130: Guidelines For Repacking The Printer

    If possible, include print samples and 50-100 sheets of paper or other media that did not print correctly. Include a completed copy of the Service Information Form on page 119. HP recommends insuring the equipment for shipment. 118 Chapter 5 Service and Support...

  • Page 131: Service Information Form

    Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting an HP-authorized Repair Center. Authorized signature: ______________________________ Billing address:...

  • Page 132: Hp Maintenance Agreements, On-site Service Agreements

    Support services vary by area. Check with your local HP dealer to determine the services available to you. On-Site Service Agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times: Priority On-Site Service This agreement provides 4-hour service response to your site for calls made during normal HP business hours.

  • Page 133: Hewlett-packard Limited Warranty Statement

    Replacement products may be either new or like-new. 2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used.

  • Page 134

    7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

  • Page 135: Limited Warranty For Toner Cartridge Life

    Hewlett-Packard toner cartridge. How long does the coverage last? The coverage lasts until the HP toner is depleted, at which time the warranty expires. How do I know when the HP toner is running out? The HP toner is depleted when faded or light type appears on the printed page.

  • Page 136: Worldwide Sales And Service Offices, Argentina, Chile

    Worldwide Sales and Service Offices Note Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed in the “HP Support” section. Products should not be returned to these offices. Product return information is also available through the appropriate Customer Support Center in “HP Support”...

  • Page 137

    Colombia Hewlett-Packard Colombia Calle 100 No. 8A -55 Torre C Oficina 309 Bogotá, Colombia Czech Republic Hewlett-Packard s. r. o. Novodvorská 82 CZ-14200 Praha 4 Phone: (42) (2) 613-07111 Fax: (42) (2) 471-7611 Denmark Hewlett-Packard A/S Kongevejen 25 DK-3460 Birkerød Denmark Phone: (45)3929 4099 Fax:...

  • Page 138

    Prolongación Reforma No. 700 Lomas de Santa Fe 01210 México, D.F. Phone: 01-800-22147 Outside Mexico City Phone: 01 800-90529 Middle East/Africa ISB HP Response Center Hewlett-Packard S.A. Rue de Veyrot 39 P.O. Box 364 CH-1217 Meyrin - Geneva Switzerland Phone: (41) (22) 780-4111...

  • Page 139

    Singapore Hewlett-Packard Singapore (Sales) Pte Ltd 450 Alexandra Road Singapore (119960) Phone: (65)275-3888 Fax: (65)275-6839Hardware Repair Center and Customer Information Center: Phone: (65) 272-5300 Extended Warranty Support: Phone: (65) 272-5333 Spain Hewlett-Packard Española, S.A. Carretera de la Coruña km 16.500 E-28230 Las Rozas, Madrid Phone: (34) (1) 626-1600 Fax:...

  • Page 140

    128 Chapter 5 Service and Support...

  • Page 141: Printer Specifications

    11.5 kg (25.4 lbs) 100-127V (+/- 10%) Electrical Specifications 50/60Hz (+/- 2Hz) Power Consumption (typical During printing 225 W for HP LaserJet 2100 Series (average) Printers) During standby 12 W (instant power save) During power save mode 12 W During off mode 0W...

  • Page 142

    WARNING! Power requirements are based on the region where the printer is sold. Do not convert operating voltages. This may damage the printer and void the product warranty. Environmental Specifications Operating Printing Temperature (printer and toner cartridge) Relative humidity 10% to 80%...

  • Page 143: Fcc Regulations

    Consult your dealer or an experienced radio/television technician. Note Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

  • Page 144: Environmental Product Stewardship Program, Protecting The Environment

    Environmental Product Stewardship Program Protecting the Environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment. This HP LaserJet printer eliminates:...

  • Page 145

    Information: Since 1990, the HP LaserJet Toner Cartridge Recycling Program has collected more than 12 million used toner cartridges that otherwise may have been discarded in the world’s landfills. The HP LaserJet toner cartridges go to a collection center and then they are bulk shipped to our recycling partners who disassemble the cartridge parts for recycling.

  • Page 146: Material Safety Data Sheet

    HP LaserJet Supplies website at: http://ljsupplies.com/planetpartners/datasheets.html If you do not have access to the Internet, call the U.S. HP FIRST (Fax Information Retrieval Service Technology) at (1) (800) 231-9300. Use Index number 7 for a listing of the Toner Cartridge/Drum Material/Chemical Safety Data Sheets.

  • Page 147: Regulatory Statements, Declaration Of Conformity

    European Contact: USA Contact: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA HP LaserJet 2100, 2100 M, 2100 TN C4170A, C4171A, C4172A, C4793A 4 kV CD, 8 kV AD 3 V/m 0.5 kV Signal Lines 1.0 kV Power Lines Product Regulations Manager, Hewlett-Packard Australia Ltd.,...

  • Page 148: Laser Safety Statement, Canadian Doc Regulations, Led Safety

    Class 1 LED (Light Emitting Diode) device according to International Standard IEC 825-1 (EN 60825-1). This device is not considered harmful, but the following precautions are recommended. If the printer requires service, contact an authorized HP service center. Do not attempt to make any adjustments of the printer.

  • Page 149: Vcci Statement (japan), Korean Emi Statement, Laser Statement For Finland

    överskrider gränsen för laserklass 1. HUOLTO HP LaserJet 2100 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei Appendix A Specifications 137...

  • Page 150

    katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning.

  • Page 151

    25). Always test paper before buying large quantities. CAUTION Using paper that does not meet HP specifications may cause problems for the printer, requiring repair. This repair is not covered by the Hewlett- Packard warranty or service agreements.

  • Page 152: Supported Sizes Of Paper

    Envelopes a. The printer supports a wide range of media sizes. Check the printer software for supported sizes. See “Printing on Custom-Sized Media or Cardstock” on page 39. b. Capacity may vary depending on media weight and thickness, and environmental conditions.

  • Page 153

    216 by 330 mm (8.5 by 13 in.) a. The printer supports a wide range of media sizes. See “Printing on Custom-Sized Media or Cardstock” on page 39. b. Capacity may vary depending on media weight and thickness, and environmental conditions.

  • Page 154: Guidelines For Using Paper

    If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. The following problems with paper cause print quality deviations, jamming, or even damage to the printer. Symptom Problem with Paper...

  • Page 155: Paper Specifications

    Cut Edge Conditions Fusing Compatibility Grain Moisture Content Smoothness For complete paper specifications for all HP LaserJet printers, see the HP LaserJet Printer Family Paper Specification Guide . Specifications 5.5 pH to 8.0 pH .094-.18 mm (3.0-7.0 mils) Flat within 5 mm (.02 in.) Cut with sharp blades with no visible fray.

  • Page 156: Printing And Paper Storage Environment

    The paper storage environment should be properly maintained to ensure optimum printer performance. The required condition is 20° to 24° C (68° to 75° F), with a relative humidity of 45% to 55%. The following guidelines should be helpful when evaluating the paper's storage environment: Paper should be stored at or near room temperature.

  • Page 157: Envelopes

    6 mm (0.25 in.) curl, and should not contain air. Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged. Temperature: You should use envelopes that are compatible with the heat and pressure of the printer. Size: You should use only envelopes within the following size ranges. Tray 1 Note Use only Tray 1 to print envelopes.

  • Page 158: Envelopes With Double Side Seams, Envelopes With Adhesive Strips Or Flaps

    Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and may even damage the fuser.

  • Page 159: Envelope Margins, Envelope Storage

    Envelope Margins The following gives typical address margins for a commercial #10 or DL envelope. Type of Address Return address Delivery address Note For the best print quality, position margins no closer than 15 mm (0.6 in.) from the edges of the envelope. Avoid printing over the area where the envelope’s seams meet.

  • Page 160: Labels, Label Construction

    Labels CAUTION To avoid damaging the printer, use only labels recommended for laser printers, such as HP-brand labels. (For ordering information, see page 25.) To prevent serious jams, always use Tray 1 to print labels and always use the rear output bin.

  • Page 161: Transparencies

    (392° F), the printer’s fusing temperature. CAUTION To avoid damaging the printer, use only transparencies recommended for use in laser printers, such as HP-brand transparencies. (For ordering information, see page 25.) See “Printing on Transparencies” on page 38. Appendix B Media Specifications 149...

  • Page 162

    150 Appendix B Media Specifications...

  • Page 163

    Printer Memory and Expansion Overview Printer Memory Installing Memory Checking Memory Installation Installing an HP JetDirect EIO Card Appendix C Printer Memory and Expansion 151...

  • Page 164: Printer Memory

    See “Accessories and Ordering Information” on page 23. Note Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with the printer. You may want to add more memory to the printer if you often print complex graphics or PS documents, or use many downloaded fonts.

  • Page 165: Installing Memory

    If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory. After the configuration page is printed, turn the printer off and disconnect the power cord.

  • Page 166

    154 Appendix C Printer Memory and Expansion Remove the DIMM from the antistatic package. Holding the DIMM by the edges, align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.)

  • Page 167: Checking Memory Installation

    Checking Memory Installation To verify that DIMMs are installed correctly: 1. Turn the printer on. Check that the printer control panel displays the Ready light after the printer has gone through the startup sequence. If an error message appears, a DIMM may have been incorrectly installed.

  • Page 168: Installing An Hp Jetdirect Eio Card

    Open the interface cable door by pressing on the release tabs. Disconnect all interface cables. Locate the EIO Slot. Firmly insert the HP JetDirect EIO card into the EIO slot. Twist in the retaining screws. Attach the appropriate network cable to the EIO card.

  • Page 169

    The PCL 6 printer commands take full advantage of the printer’s features. HP-GL/2 The printer has the ability to print vector graphics using the HP-GL/2 graphics language. Printing in the HP-GL/2 language requires that the printer leave PCL language and enter HP-GL/2 mode, which can be done by sending the proper PCL codes.

  • Page 170: Understanding Pcl Printer Command Syntax

    To receive more information about printer commands via fax, call HP FIRST (Fax Information Retrieval Service Technology) and request an index for HP LaserJet printers. (See the HP Support pages at the front of this user guide.) Understanding PCL Printer Command Syntax...

  • Page 171

    Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters may not appear on your screen as shown here. You must use the exact character and case specified for PCL printer commands.

  • Page 172: Combining Escape Sequences, Entering Escape Characters

    3. The final character of the combined escape sequence must be uppercase. The following escape sequence string would be sent to the printer to select legal paper, landscape orientation, and 8 lines per inch: ?&l3A?&l1O?&l8D The following escape sequence sends the same printer commands by combining them into a shorter sequence: ?&l3a1o8D...

  • Page 173: Selecting Pcl Fonts

    Font List. A sample section is shown below. Notice the two variable boxes for symbol set and point size: These variables must be filled in or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set.

  • Page 174

    Common PCL Printer Commands (continued) Function Command Options (#) Page Control Commands Paper Source Paper Size Orientation Top Margin Text Length (bottom margin) Left Margin Right Margin Horizontal Motion Index 162 Appendix D Printer Commands & 0 = prints or ejects current page...

  • Page 175

    Common PCL Printer Commands (continued) Function Command Options (#) Vertical Motion Index Line Spacing Perforation Skip Cursor Positioning Vertical Position (Rows) Vertical Position (Dots) Vertical Position (Decipoints) Horizontal Position (Columns) Horizontal Position (Dots) Horizontal Position (Decipoints) Programming Hints End of Line Wrap...

  • Page 176

    Primary Style 164 Appendix D Printer Commands 0 = Use previous PCL cursor position 1 = Use current HP-GL/2 pen position 0 = Use previous HP-GL/2 pen position 1 = Use current PCL cursor position 8U = HP Roman-8 Symbol Set...

  • Page 177

    Common PCL Printer Commands (continued) Function Command Options (#) Primary Stroke Wt. Typeface a. The preferred method is to use the primary pitch command. (s#B 0 = medium (book or text) 1 = semi bold 3 = bold 4 = extra bold...

  • Page 178

    166 Appendix D Printer Commands...

  • Page 179

    9 setup 7 HP LaserJet Utility drivers, printer for Macintosh 11 help software 6 HP Printer Job Language selecting 6 switching languages 6 HP worldwide sales and dropouts 93 service offices 124 duplex printing 40 HP-GL/2 commands 157...

  • Page 180

    39 infrared port printing with 21 installing fonts 7 FontSmart 7 JetSend 9 installing printer memory 153–155 internal cleaning procedure JetAdmin networks compatible with JetSend installing 9 Job Cancel button 15 label orientation 37 labels specifications 148 language switching 3...

  • Page 181

    7 transparencies help for drivers 6 printing on 38 HP FontSmart, installing specifications 149 Tray 1 HP JetSend, installing 9 capacity 31 HP LaserJet Utility for loading 31 Macintosh 11 media sizes 29 included with printer 4 media types 29...

  • Page 182

    Index...

  • Page 184

    Printed on at least 50%Total Recycled Fiber with at least 10% Post-Consumer Paper Copyright© 1998 Hewlett-Packard Co. Printed in USA Manual Part No. C4170-90901 *C4170-90901* *C4170-90901* C4170-90901...

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