Sign in today to find solutions:

Don't have an account? Sign up

 
HP Photosmart Plus B209 series
Windows Help
Next page ->

Summary of Contents

  • Page 1

    HP Photosmart Plus B209 series Windows Help...

  • Page 2

    HP Photosmart Plus B209 series...

  • Page 4: Table Of Contents

    Contents HP Photosmart Plus B209 series Help...3 Finish setting up the HP Photosmart Add the HP Photosmart to a network...5 Set up a Bluetooth connection...10 Get to know the HP Photosmart Printer parts...15 Control panel features...18 How do I?...19 Print Print documents...29...

  • Page 5

    14 Technical information Notice...117 Cartridge chip information...117 Specifications...118 Environmental product stewardship program...119 Regulatory notices...125 Regulatory wireless statements...127 Index...131...

  • Page 6: Hp Photosmart Plus B209 Series Help

    HP Photosmart Plus B209 series Help For information about the HP Photosmart, see: • “Finish setting up the HP Photosmart” on page 5 • “Get to know the HP Photosmart” on page 15 • “How do I?” on page 19 •...

  • Page 7

    Chapter 1 HP Photosmart Plus B209 series Help...

  • Page 8

    “Wireless without a router (ad hoc connection)” on page 7 WiFi Protected Setup (WPS) To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS), you will need the following: A wireless 802.11 network that includes a WPS-enabled wireless router or access point.

  • Page 9

    “Install the software for a network connection” on page 9 Wireless with a router (infrastructure network) The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP Photosmart to your wireless network. For optimal performance and security in your wireless network, HP recommends you use a wireless router or access point (802.11) to connect the product and the other network...

  • Page 10

    HP Photosmart on. Broadband Internet access (recommended) such as cable or DSL. If you connect the HP Photosmart on a wireless network that has Internet access, HP recommends that you use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP).

  • Page 11

    Chapter 2 ▲ Turn on the wireless radio for the HP Photosmart and the wireless radio on your computer. On your computer, connect to the network name (SSID) hpsetup, which is the default ad hoc network created by the HP Photosmart.

  • Page 12

    Before you install the software, make sure you have connected the HP Photosmart to a network. If the HP Photosmart has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network.

  • Page 13: Set Up A Bluetooth Connection

    Set up a Bluetooth connection If you insert an HP Bluetooth Adapter (such as the HP bt500) into the front USB port, you can print to the HP Photosmart from Bluetooth devices such as PDAs, camera phones, and computers.

  • Page 14

    An HP Bluetooth Adapter Some Bluetooth products exchange device addresses when they communicate with each other, so you might also need to find out the device address of the HP Photosmart in order to establish a connection. To find out the device address of the product Insert the HP Bluetooth Adapter into the front USB port.

  • Page 15

    • Widcomm stack: If you have an HP computer with Bluetooth computer has the Widcomm stack. If you have an HP computer and plug in an HP Bluetooth Adapter, it will install automatically using the Widcomm stack. To install and print using the Microsoft stack Make sure that you have installed the product software on the computer.

  • Page 16

    You can print photos from any device with Bluetooth wireless technology. If you have a PDA or a mobile phone with Bluetooth wireless technology, you can connect an HP Bluetooth Adapter to the HP Photosmart and send photos to the product wirelessly. You can also print from other devices with Bluetooth wireless technology such as digital cameras and laptops.

  • Page 17

    Chapter 2 Finish setting up the HP Photosmart...

  • Page 18

    Get to know the HP Photosmart • Printer parts • Control panel features Printer parts • Front view of the HP Photosmart Get to know the HP Photosmart...

  • Page 19

    15 Wireless LED 16 Paper-width guide for the main tray 17 Main tray (also referred to as the input tray) 18 Cartridge door • Top and rear views of the HP Photosmart Get to know the HP Photosmart...

  • Page 20

    19 Cartridge access area 20 Printhead assembly 21 Model number location 22 Rear USB port 23 Power connection (Use only with the power adapter supplied by HP.) Printer parts...

  • Page 21: Control Panel Features

    10 Ink: Opens the Estimated Ink Levels screen. 11 Wireless: Opens the Wireless Summary screen where you can find the host name, IP address, and the SSID for the product. 12 Cancel: Stops the current operation. Get to know the HP Photosmart...

  • Page 22: How Do I

    How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • “Print photos from a memory card or USB storage device” on page 31 • “Print a creative project” on page 35 •...

  • Page 23

    Chapter 4 How do I?

  • Page 24

    A4 paper, photo paper, transparencies, and envelopes. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.

  • Page 25

    Chapter 5 NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

  • Page 26

    HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive.

  • Page 27

    Chapter 5 b. Load paper. Insert stack of photo paper into photo tray with short edge forward and print side down. Slide stack of paper forward until it stops. NOTE: paper so that tabs are closest to you. Slide paper-width guide inward until it stops at edge of paper. c.

  • Page 28

    Load A4 or 8.5 x 11 inch paper a. Raise output tray. Raise and hold output tray in open position. Slide paper-width guide outwards. Remove all paper from the main input tray. b. Load paper. Insert stack of paper into main input tray with short edge forward and print side down.

  • Page 29

    Chapter 5 NOTE: Load envelopes a. Raise output tray. Raise and hold output tray in open position. Slide paper-width guide outwards. Remove all paper from the main input tray. b. Load envelopes. Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up.

  • Page 30

    “Information on paper” on page 27 Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase.

  • Page 31

    Chapter 5 Paper basics...

  • Page 32

    Print “Print documents” on page 29 “Print photos” on page 30 “Print a creative project” on page 35 “Print a Web page” on page 39 “Print forms and templates (Quick Forms)” on page 39 Related topics • “Load media” on page 23 •...

  • Page 33: Print Photos

    Chapter 6 Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list.

  • Page 34

    If Maximum dpi is not listed in the Print quality drop-down list, you can enable it from the Advanced tab. For more information, see In the HP Real Life Technologies area, click the Photo fix drop-down list and select from the following options: •...

  • Page 35

    Chapter 6 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD- Picture card and FAT-12,FAT-16,FAT-32,HFS+...

  • Page 36

    1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD- Picture card and FAT-12,FAT-16,FAT-32,HFS+...

  • Page 37

    Chapter 6 b. Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD- Picture card and FAT-12,FAT-16,FAT-32,HFS+...

  • Page 38: Print A Creative Project

    Touch 3.5 x 5 on 8.5 x 11. Touch Back. e. Print photo. Touch Print. View the animation for this topic. Related topics • “Recommended papers for photo printing” on page 21 • “Edit photos before printing” on page 43 •...

  • Page 39

    Chapter 6 c. Select project type. Touch Create. Touch Album Pages. d. Select photo. Touch right arrow to scroll through photos. Touch up arrow to increase number of copies. Touch Done. e. Print photo. Touch Print. Print panoramic photos a. Load paper. Load 10 x 30 cm (4 x 12 inch) panorama paper in the main input tray.

  • Page 40

    c. Select project type. Touch Create. Touch Panorama Prints. d. Select photo. Touch arrow to scroll through the photos and then select photo. Touch up arrow to increase number of copies. Touch Done to preview print job. e. Print photo. Touch Print.

  • Page 41

    Chapter 6 d. Select photo. Touch arrow to scroll through the photos and then select photo. Touch up arrow to increase number of copies. Touch Done to preview print job. e. Print photo. Touch Print. Print passport photos a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray.

  • Page 42: Print A Web Page, Print Forms And Templates (quick Forms)

    You can print a Web page from your Web browser on the HP Photosmart. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed.

  • Page 43

    To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: •...

  • Page 44

    • Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers. • Paper-saving Printing: Print two-sided documents with mutliple pages on same sheet to reduce paper usage.

  • Page 45

    Print dialog box from within your software application. To change the default print settings In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. Make changes to the print settings, and click OK.

  • Page 46

    Edit photos before printing Do one of the following: Rotate photo a. Select photo. Touch View & Print. Touch left or right arrow to scroll through photos. Touch photo you want to rotate. b. Edit photo. Touch Edit. Touch Rotate. Touch Done.

  • Page 47

    Chapter 6 Adjust brightness a. Select photo. Touch View & Print. Touch left or right arrow to scroll through photos. Touch photo you want to adjust brightness. b. Edit photo. Touch Edit. Touch Brightness. Set brightness and touch Done. Color effect a.

  • Page 48

    Scan • “Scan to a computer” on page 45 • “Scan to a memory card or USB storage device” on page 46 • “Scan and reprint photos” on page 57 Scan to a computer To scan to a computer Load original. a.

  • Page 49: Scan To A Memory Card Or Usb Storage Device

    Chapter 7 c. Close lid. Start scan. a. Touch Scan on Home screen. The Scan To menu appears. b. Touch Computer. If product is network-connected, a list of available computers appears. Select computer to which you want to transfer to start the scan. Touch job shortcut you want to use.

  • Page 50

    Close lid. b. Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD- Picture card...

  • Page 51

    Chapter 7 Save a scan to USB drive a. Load original. Lift lid on product. Load original print side down on right front corner of glass. Close lid. b. Insert memory device. Scan...

  • Page 52

    1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD- Picture card...

  • Page 53

    Chapter 7 Scan...

  • Page 54

    Copy • “Copy text or mixed documents” on page 51 • “Copy photos (reprint)” on page 57 Copy text or mixed documents Do one of the following: Make a black and white copy a. Load paper. Load full-size paper in main input tray. b.

  • Page 55

    Chapter 8 Close lid. c. Select Copy. Touch Copy on Home screen. The Copy menu appears. Touch up arrow to increase number of copies. Touch Settings. The Copy Settings menu appears. Touch Size. Touch Fit to Page. d. Start copy. Touch Black Copy.

  • Page 56

    TIP: To make copies of thick originals, such as books, you can remove the lid. Load original print side down on right front corner of glass. Close lid. c. Select Copy. Touch Copy on Home screen. The Copy menu appears. Touch up arrow to increase number of copies.

  • Page 57

    Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Photo Paper HP Everyday Photo Paper...

  • Page 58

    Set the contrast as desired, and then touch Done. Preview a copy before printing After changing settings on the HP Photosmart for making a copy, you can preview an image of the expected output on the display before starting the copy.

  • Page 59

    Chapter 8 To preview your copy from the control panel Touch Copy on the Home screen. The Copy menu appears. Touch Settings. Change copy settings on the product to accurately reflect the copy you want to make. Touch Preview. An image on the display shows how your copy will print. Related topics “Change the copy settings”...

  • Page 60: Reprint Photos

    Reprint photos To reprint an original photo Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. c. Close lid. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in photo tray or full-size photo paper in main input tray.

  • Page 61

    Chapter 9 e. Touch up arrow to increase number of copies. Touch Print. View the animation for this topic. Related topics “Stop the current job” on page 115 Reprint photos...

  • Page 62

    10 Save photos • Save photos to your computer • Back up photos to a USB storage device Save photos to your computer To save photos Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;...

  • Page 63: Back Up Photos To A Usb Storage Device

    Chapter 10 Back up photos to a USB storage device To back up photos Insert memory device. a. Insert a memory card into appropriate slot on product. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;...

  • Page 64

    To check the ink levels from the control panel On the Home screen, touch the right arrow to view more options. Touch Ink. The HP Photosmart displays a gauge that shows the estimated ink levels of all cartridges installed. Maintain the HP Photosmart...

  • Page 65: Order Ink Supplies, Replace The Cartridges

    “Order ink supplies” on page 62 Order ink supplies To learn which HP supplies work with your product, order supplies online, or create a printable shopping list, open HP Solution Center, and select the online shopping feature. Cartridge information and links to online shopping also appear on ink alert messages. In addition, you can find cartridge information and order online by visiting supplies.

  • Page 66

    Wait for print carriage to move to center of product. b. Press tab on cartridge, then remove it from slot. Insert new cartridge. a. Remove cartridge from packaging. b. Twist orange cap to snap it off. A forceful twist may be required to remove cap. Replace the cartridges...

  • Page 67: Cartridge Warranty Information

    During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/...

  • Page 68: Print And Evaluate A Print Quality Report

    HP Photosmart. If you are unhappy with the quality of your prints, you can print a print quality report to help you determine if the printing system is working properly.

  • Page 69

    Check the estimated ink levels in the cartridges. ◦ Check if the cartridge corresponding to the streaked bar has the orange tab removed. ◦ Reinstall the cartridge and make sure all of the cartridges are properly installed. Maintain the HP Photosmart...

  • Page 70

    NOTE: If replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, refer to the following steps. ◦...

  • Page 71

    Figure 11-9 Alignment pattern - jagged lines NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. If you do not see any defects on the print quality report, then the printing system is working correctly.

  • Page 72

    (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: •...

  • Page 73: Setup Troubleshooting

    For the list of support phone numbers, visit www.hp.com/support. After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

  • Page 74

    • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: •...

  • Page 75

    Chapter 12 1 Power connection 2 Power cord and adapter 3 Power outlet • If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. • Test the power outlet to make sure it is working.

  • Page 76

    If this did not solve the issue, try the next solution. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to request a power supply for the product. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

  • Page 77

    Chapter 12 Cause: The product might not have been turned on. If this did not solve the issue, try the next solution. Step 2: Set your product as the default printer Solution: Check your computer documentation to change your product to be the default printer.

  • Page 78

    Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart.

  • Page 79: Print Troubleshooting

    Follow the onscreen instructions and the setup instructions that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Print troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.

  • Page 80

    NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit...

  • Page 81

    Step 1: Align the printer Solution: Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software Load letter or A4 unused plain white paper into the input tray. In the HP Solution Center, click Settings.

  • Page 82

    Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the HP Photosmart Software Load letter, A4, or legal unused plain white paper into the main input tray. In the HP Solution Center, click Settings.

  • Page 83

    Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the paper tray. For information on using the maximum dpi mode, see the maximum dpi”...

  • Page 84: Print Quality Troubleshooting, Memory Card Troubleshooting

    HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.

  • Page 85

    Chapter 12 After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit. Cause: The memory card was inserted backwards or upside down. If this did not solve the issue, try the next solution. Step 2: Remove the additional memory card Solution: You can insert only one memory card at a time.

  • Page 86

    If this did not solve the issue, try the next solution. Solution 2: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer.

  • Page 87: Scan Troubleshooting

    Chapter 12 Solution 2: Save the photos in a supported file format Solution: Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF). Cause: The images were not in a supported format. If this did not solve the issue, try the next solution.

  • Page 88: Copy Troubleshooting

    Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application.

  • Page 89

    If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image.

  • Page 90

    If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

  • Page 91

    Follow the onscreen instructions and the setup instructions that came with the product. Cause: The HP Photosmart Software was not installed. If this did not solve the issue, try the next solution. Solution 2: Check the connection from the product to your computer Solution: Check the connection from the product to your computer.

  • Page 92

    For more information on setting up the product and connecting it to your computer, see the setup instructions guide that came with the product. Cause: The product was not properly connected to the computer. File messages The following is a list of file-related error messages: •...

  • Page 93

    Chapter 12 Solution 2: Print photos from the computer Solution: Take some photos with your digital camera, or if you previously saved photos on your computer, you can print them using the product software. Cause: No photos were found on the memory card. File not found Solution: Close some applications and try the task again.

  • Page 94

    CAUTION: card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: The memory card file system was corrupted. General user messages The following is a list of messages related to common user errors: •...

  • Page 95

    Chapter 12 Solution 3: Push the memory card all the way forward Solution: Remove the memory card and reinsert it in the memory card slot until it stops. Cause: You had not fully inserted the memory card. Cannot crop Try the following solutions. •...

  • Page 96

    If more than one memory card is inserted, an error message will appear on the display. Remove the additional memory card to resolve the problem. Cause: There were two or more memory cards inserted into the product at the same time.

  • Page 97

    Install cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP cartridge • Printhead problem • Problem with printer preparation Cartridges in wrong slot Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot.

  • Page 98

    Cause: The product experienced an error. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

  • Page 99

    Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product.

  • Page 100

    CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator might be inaccurate or unavailable.

  • Page 101

    Chapter 12 The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color.

  • Page 102

    Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. Remove the ink cartridge from the slot. Gently bend the tab away from the ink cartridge.

  • Page 103

    Chapter 12 in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 3: Clean the electrical contacts Solution: Clean the cartridge electrical contacts.

  • Page 104

    Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts Wipe the contacts with a dry swab or lint-free cloth.

  • Page 105

    • If the end of warranty date has been reached, purchase a new ink cartridge. • If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

  • Page 106

    Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Ink service capacity warning...

  • Page 107

    Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Make sure the ink cartridges are installed correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed Make sure the product is turned on.

  • Page 108

    Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. Press down on any cartridges that are sticking up. They should snap down into place. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away.

  • Page 109

    Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges.

  • Page 110

    NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit...

  • Page 111

    Follow the prompts on the display or computer screen to continue. NOTE: HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time. If a used cartridge is installed, check the print quality.

  • Page 112

    Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. Lift the latch handle on the print carriage until it stops. Remove the printhead by lifting it straight up. Errors...

  • Page 113

    Chapter 12 Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts...

  • Page 114

    b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d.

  • Page 115

    Chapter 12 c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. Make sure the latch handle is raised, and then reinsert the printhead. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges.

  • Page 116

    Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation Solution: Check the print quality of the current print job.

  • Page 117

    If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Cause: The product was turned off improperly. Solve a problem...

  • Page 118

    13 Stop the current job To stop a current job from the product ▲ Press Cancel on the control panel. If the current job does not stop, press Cancel again. It can take a few moments for the current job to be cancelled. Stop the current job...

  • Page 119

    Chapter 13 Stop the current job...

  • Page 120

    Notice Cartridge chip information The HP cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the cartridge was first installed, the date...

  • Page 121

    In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart may be slightly distorted • HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields Paper specifications...

  • Page 122

    Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up. Without the end tray rotated up, both letter and legal-sized paper will fall on the first sheet.

  • Page 123

    Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions web site for more information on HP’s environmental initiatives.

  • Page 124

    Set the Energy Save Mode When you turn off the HP Photosmart, it goes into Energy Save mode by default. This makes the product more energy efficient, but also means it can take longer than expected to turn the product on.

  • Page 125

    Disposal of waste equipment by users in private households in the European Union Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council).

  • Page 126

    Battery disposal in the Netherlands Battery disposal in Taiwan Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following Web site: www.dtsc.ca.gov/hazardouswaste/perchlorate Environmental product stewardship program...

  • Page 127

    Chapter 14 EU battery directive Technical information...

  • Page 128

    For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0911. This regulatory number should not be confused with the marketing name (HP Photosmart Plus B209 series, etc.) or product numbers (CD034A, etc.).

  • Page 129

    Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users in Korea Technical information...

  • Page 130

    HP Photosmart Plus B209 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada •...

  • Page 131

    Chapter 14 • Notice to users in Taiwan Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

  • Page 132

    European Union regulatory notice • • • Regulatory wireless statements...

  • Page 133

    Chapter 14 Notice to users in Taiwan Technical information...

  • Page 134

    70 Bluetooth print from a Bluetooth device 13 print from a computer 11 buttons, control panel 18 connection problems HP All-in-One will not turn on 71 control panel buttons 18 features 18 copy fit to page fails 85...

  • Page 135

    ink cartridges 121 regulatory notices regulatory model identification number 125 wireless statements 127 reinstall software 75 reports diagnostic 65 print quality 65 scan crop incorrect 84 fails 87 scan specifications 119 text appears as dotted lines 84 text format incorrect 85 text incorrect 85 troubleshooting 84 security...

Comments to this Manuals

Symbols: 0

Latest comments:

×

Select the desired size and copy embed code

Copy your embed code and put on your site: