HP Pavilion dv7 Maintenance And Service Manual
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HP Pavilion dv7 Maintenance And Service Manual

Hp pavilion dv7 notebook pc
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  • Page 1 HP Pavilion dv7 Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ................... 10 Top ............................11 Buttons ........................11 Keys ........................12 Lights ........................14 TouchPad ....................... 15 Display ..........................16 Front ............................. 17 Left side ..........................18 Right side ..........................19 Bottom ..........................
  • Page 6 Packaging and transporting guidelines ........44 Component replacement procedures ..................46 Service tag ......................46 Computer feet ......................47 Battery ........................47 Optical drive ......................48 Hard drive ......................51 RTC battery ......................54 Memory module ...................... 55 WLAN module ......................56 Keyboard .......................
  • Page 7 6 Specifications ....................... 110 Device specifications ......................110 17.3-inch display specifications ..................... 111 Hard drive specifications ...................... 112 7 Backup and recovery ....................113 Restore ..........................113 Creating restore media ......................114 Performing a system restore ....................115 Restoring using the dedicated recovery partition (select models only) ......115 Restoring using the restore media ................
  • Page 8 viii...

  • Page 9: Product Description

    AMD processor Intel processor √ √ Product Name HP Pavilion dv7 Notebook PC √ Processors AMD® A8-3550MX 2.70-GHz processor (2.00- GHz FSB, 4.0-MB L2 cache, quad core, 45 W) √ AMD A8-3530MX 2.60-GHz processor (1.90- GHz FSB, 4.0-MB L2 cache, quad core, 45 W)
  • Page 10 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ AMD E2-3300M 2.50-GHz processor (1.90-GHz FSB, 4.0-MB L2 cache, dual core, 35 W) √ Intel® Core® i7-2860QM 2.50-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, quad core, 45 W) √...
  • Page 11 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Intel Pentium B970 TJ85 2.30-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ Intel Pentium B960 TJ85 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W) √...
  • Page 12 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Supports dual graphics: ● AMD Radeon HD 6755G2 graphics subsystem on computer models equipped with an AMD A8 or A6 processor ● AMD Radeon HD 6645G2 graphics subsystem on computer models equipped with an AMD A8 processor ●...
  • Page 13 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ √ Memory 2 customer-accessible/upgradable memory module slots √ √ Supports dual-channel memory √ Supports up to 8192 GB of system RAM √ Supports up to 16384 GB of system RAM √...
  • Page 14 Audio and video Dual array digital microphones with appropriate beamforming, echo-cancellation, noise-suppression software √ √ HD audio √ √ HP-branded Altec/Lansing quad Beats Audio speakers (select models only) √ √ HP TrueVision HD webcamera (fixed, integrated, lowlight) √ √ Ethernet Integrated 10/100/1000 network interface card (NIC) √...
  • Page 15 ● MultiMediaCard ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity Memory card ● Secure Digital Extended Capacity Memory Card √ √ HP Multi-Format digital Media Reader support SD/ SDHC/SDXC with UHS104 support, MMC push-push insertion and removal...
  • Page 16 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor ● √ √ Ports 3-pin AC power ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting 1920×1200 @ 60Hz ● RJ-45 (Ethernet, includes link and activity lights) ●...
  • Page 17 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ √ Security Security cable slot Fingerprint reader with Digital Persona software support √ Supports Intel AT-p Ready √ Operating Preinstalled: system ● Windows 7 Home Premium (64- and 32-bit) ●...

  • Page 18: External Component Identification

    External component identification Chapter 2 External component identification...

  • Page 19: Top

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide.

  • Page 20: Keys

    Item Component Description Web browser Opens a Web browser. NOTE: Until you set up your Internet or network services, this button opens the Internet Connection Wizard. Fingerprint reader (select models only) Allows a fingerprint logon to Windows instead of a password logon.
  • Page 21 Item Component Description Increases or decreases the Beats Audio bass settings. Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default. You can also view and control the bass settings through the Windows operating system.

  • Page 22: Lights

    Lights Item Component Description ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ●...

  • Page 23: Touchpad

    TouchPad Item Component Description ● TouchPad off light Off: The TouchPad is on. ● On: The TouchPad is off. NOTE: Press fn+space to turn off the TouchPad light. TouchPad icon Turns the TouchPad on and off. Quickly double-tap the TouchPad icon to turn the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 24: Display

    Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). Internal microphones (2) Record sound. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start >...

  • Page 25: Front

    Front Item Component Description Speakers (2) Produce sound. Digital Media Slot Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card Front...

  • Page 26: Left Side

    Left side Item Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. External monitor port Connects an external VGA monitor or projector.

  • Page 27: Right Side

    Off: The computer is off or in Hibernation. ● Drive light Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide.

  • Page 28: Bottom

    Bottom Item Component Description Integrated subwoofer Provides superior bass sound. Vents (7) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog...

  • Page 30: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. [When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.] Item Description Function...

  • Page 31: Computer Major Components

    Computer major components Computer major components...
  • Page 32 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): For use with all computer models: For use in Belgium 666001-A41 For use in Canada...
  • Page 33 Item Component Spare part number In steel gray finish 665999-001 Display lid switch board (includes cable) 665603-001 Power button board (does not include cable) 665600-001 Fingerprint reader board (includes bracket, but does not include cable) 665310-001 SD Card reader board (does not include cable) 665602-001 USB board (does not include cable) 665331-001...
  • Page 34 Item Component Spare part number For use only with computer models equipped with an AMD processor and a graphics 665285-001 subsystem with UMA memory For use only with computer models equipped with an Intel processor and a graphics 665355-001 subsystem with 2048-MB of discrete memory For use only with computer models equipped with an Intel processor and a graphics 665354-001 subsystem with 1024-MB of discrete memory...
  • Page 35 Item Component Spare part number Intel Core i7-2820QM 2.30-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 634694-001 8.0-MB L3 cache, quad core, 45 W) Intel Core i7-2760QM 2.40-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 666174-001 6.0-MB L3 cache, quad core, 45 W) Intel Core i7-2720QM 2.20-GHz (SC turbo up to 3.00-GHz) processor (1600-MHz FSB, 631254-001 6.0-MB L3 cache, quad core, 45 W)
  • Page 36 Item Component Spare part number (16) Subwoofer (includes isolators and cable) 665611-001 (17) Base enclosure (includes battery release latch and 4 rubber feet) 665978-001 (18) Hard drive (2, 2.5-in, SATA, does not include bracket, connector cable, Mylar shield, or screws): 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 9.5-mm...
  • Page 37 Item Component Spare part number (23) WLAN module: For use with all computer models: Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter 630703-001 Realtek 8188GN 802.11b/g/n 1×1 WiFi Adapter 640926-001 For use only with computer models equipped with an AMD processor: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros AR9002WB-1NGB 802.11b/g/n 1×1 WiFi and Bluetooth 2.1EDR+ Combo 593127-001...

  • Page 38: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 665592-001 Display Hinge Kit (includes left and right display hinges and brackets) 665599-001 Display panel: 17.3-in, FHD, LED, AntiGlare display panel for use only with computer models equipped 666397-001 with an Intel processor 17.3-in, HD+, LED, BrightView display panel for use with all computer models 666396-001 Display Cable Kit (includes display panel cable and webcamera/...

  • Page 39: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (2.5-in, SATA, does not include bracket, connector cable, Mylar shield, or screws): 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 603785-001 500-GB, 7200-rpm, 9.5-mm 608218-001 500-GB, 5400-rpm, 9.5-mm 634932-001...

  • Page 40: Miscellaneous Parts

    609940-001 65-W RC, V HP Smart AC adapter for use with all computer models 609939-001 90-W, PFC, RC, V, EM HP Smart AC adapter for use only with computer models equipped with an 609947-001 Intel processor 65-W, PFC, RC, V, EM HP Smart AC adapter for use only with computer models equipped with an...

  • Page 41: Sequential Part Number Listing

    Component Spare part number Remote control (full-function with teletext) 465541-004 Screw Kit 665608-001 USB DVB-T dipole antenna 581223-001 USB DVB-T TV tuner 581222-001 Sequential part number listing Spare part number Description 465541-004 Remote control (full-function with teletext) 490371-001 Power cord for use with all computer models in North America (3-pin, black,1.83-meter) 490371-011 Power cord for use only with computer models equipped with an Intel processor in Australia (3-pin, black,1.83-meter)
  • Page 42 609941-001 120-W, PFC, RC, V HP Smart AC adapter for use with all computer models 609947-001 90-W, PFC, RC, V, EM HP Smart AC adapter for use only with computer models equipped with an Intel processor 609948-001 65-W, PFC, RC, V, EM HP Smart AC adapter for use only with computer models equipped with an...
  • Page 43 Spare part number Description 633252-001 750-GB, 7200-rpm hard drive (2.5-in, SATA, does not include bracket, connector cable, Mylar shield, or screws) 633817-001 Intel Centrino Wireless-N + WiMAX 6150 WLAN module for use only with computer models equipped with an Intel processor 634091-001 8-GB memory module for use only with computer models equipped with an Intel processor (DDR3, 10600, 1333-MHz)
  • Page 44 Spare part number Description 653357-001 AMD A6-3410MX 2.30-GHz processor (1.60-GHz FSB, 2.0-MB L2 cache, quad core, 45 W; includes replacement thermal material) 653358-001 AMD A8-3510MX 2.50-GHz processor (1.50-GHz FSB, 4.0-MB L2 cache, quad core, 45 W; includes replacement thermal material) 653364-001 AMD A8-3530MX 2.60-GHz processor (1.90-GHz FSB, 4.0-MB L2 cache, quad core, 45 W;...
  • Page 45 Spare part number Description 665602-001 SD Card reader board (does not include cable) 665603-001 Display lid switch board (includes cable) 665604-001 Plastics Kit (includes the service cover) 665606-001 RTC battery (includes cable and double-sided tape) 665607-001 Display Rubber Kit 665608-001 Screw Kit 665609-001 Display Screw Kit...
  • Page 46 Spare part number Description 665999-001 Top cover in steel gray finish (includes TouchPad and TouchPad cable and TouchPad button board and TouchPad button board cable) 666001-001 Keyboard for use with all computer models in the United States (includes keyboard cable) 666001-031 Keyboard for use with all computer models in the United Kingdom and Singapore (includes keyboard cable)
  • Page 47 Spare part number Description 666173-001 Intel Core i7-2640M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1333-MHz FSB, 4.0- MB L3 cache, dual core, 35 W; includes replacement thermal material) 666174-001 Intel Core i7-2760QM 2.40-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0- MB L3 cache, quad core, 45 W;...
  • Page 48 Spare part number Description 672093-001 AMD A4-3305M 2.50-GHz processor (1.90-GHz FSB, 4.0-MB L2 cache, dual core, 45 W; includes replacement thermal material) 676359-001 Intel Core i5-2450M 2.50-GHz processor (SC turbo up to 3.10-GHz), 3.0-MB L3 cache, 1333- MHz FSB, dual core, 35 W; includes replacement thermal material) 676785-001 Intel Pentium B970 TJ85 2.30-GHz processor (2.0-MB L3 cache, dual core, 35 W;...

  • Page 49: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 50: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 52: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 53 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 54: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 103 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 55: Computer Feet

    Item Description Function Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.

  • Page 56: Optical Drive

    Remove the battery: Slide the release latch (1) to release the battery. Pivot the front edge of the battery (2) up and back. Remove the battery (3) from the computer. To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated.
  • Page 57 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 47). Remove the optical drive: Slide the release latch (1) to release the service cover from the computer. Lift the rear edge of the service cover (2) up and forward until it rests at an angle.
  • Page 58 Remove the optical drive (2) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips PM2.0×4.0 screws (1) that secure the bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 59: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the bracket, connector cable, Mylar shield, or screws. The bracket, connector cable, Mylar shield, and screws are included in the Hard Drive Hardware Kit, spare part number 665597-001. NOTE: The computer can be equipped with up to two hard drives.
  • Page 60 Remove the hard drive (3). Disconnect the hard drive cable (1) from the system board. Release the hard drive cable (2) from the routing channel built into the base enclosure. Remove the four Philllips PM2.5×5.0 screws (3) that secure the hard drive to the computer. Remove the hard drive (4).
  • Page 61 Disconnect the hard drive connector cable (3) from the hard drive. NOTE: The hard drive connector cable used on the secondary hard drive has a longer cable. Reverse this procedure to reassemble and install the mass storage device. Component replacement procedures...

  • Page 62: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 665606-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Memory Module

    Memory module NOTE: The computer can be equipped with up to two memory modules. The primary memory module is installed in the memory module socket closest to the system board. The expansion memory module is installed in the memory module socket farthest from the system board. Description Spare part number For use with all computer models:...

  • Page 64: Wlan Module

    Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. WLAN module Description Spare part number For use with all computer models: Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter 630703-001 Realtek 8188GN 802.11b/g/n 1×1 WiFi Adapter 640926-001...
  • Page 65 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
  • Page 66 Remove the two Phillips PM2.0×4.0 screws that secure the WLAN module to the system board. (The WLAN module tilts up.) Remove the WLAN module by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 67: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Description Spare part number For use with all computer models: For use in Belgium 666001-A41 For use in the Netherlands 666001-B31 For use in Canada 666001-121 For use in Portugal 666001-131...
  • Page 68 Remove the keyboard: Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer. Rest the computer on its right side. Open the computer. Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 69 Lift the rear edge of the keyboard (1), and then slide the keyboard (2) back until the keyboard cable connector is accessible. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard.

  • Page 70: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable and the TouchPad button board and TouchPad button board cable. Description Spare part number In dark umber finish 665998-001 In steel gray finish 665999-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 71 Remove the eight Phillips PM2.5×5.0 screws that secure the top cover to the computer. Remove the following screws: (1) One Phillips PM2.5×7.0 screw in the rear left corner of the base enclosure (2) Three Philllips PM2.5×3.0 screws in the optical drive bay (3) Two Phillips PM2.5×9.0 screws on the right side of the base enclosure Turn the computer right-side up, with the front toward you.
  • Page 72 Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: (1) Power button board cable (2) TouchPad button board cable (3) Fingerprint reader board cable (4) USB board cable Remove the two Phillips PM2.5×5.0 screws that secure the top cover to the computer. NOTE: As you prepare to release the top cover, make sure the USB board (2) cable feeds freely through the opening (3) in the top cover.
  • Page 73 Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 74: Fingerprint Reader Board

    Fingerprint reader board NOTE: The fingerprint reader board does not include the fingerprint reader board cable. The fingerprint reader board cable is included in the Cable Kit, spare part number 665593-001. Description Spare part number Fingerprint reader board (includes bracket) 665310-001 Before removing the fingerprint reader board, follow these steps: Shut down the computer.
  • Page 75 Remove the fingerprint reader board bracket (3), board (4), and cable. Reverse this procedure to install the fingerprint reader board, bracket, and cable. Component replacement procedures...

  • Page 76: Power Button Board

    Power button board NOTE: The power button board does not include the power button board cable. The power button board cable is included in the Cable Kit, spare part number 665593-001. Description Spare part number Power button board 665600-001 Before removing the power button board, follow these steps: Shut down the computer.
  • Page 77 Remove the power button board and cable (4). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 78: Display Lid Switch Board

    Display lid switch board Description Spare part number Display lid switch board (includes cable) 665603-001 Before removing the display lid switch board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 79 Release the display lid switch board from the clips (3) built into the top cover. Remove the display lid switch board and cable. Reverse this procedure to install the display lid switch board and cable. Component replacement procedures...

  • Page 80: Sd Card Reader Board

    SD Card reader board NOTE: The SD Card reader board does not include the SD Card reader board cable. The SD Card reader board cable is included in the Cable Kit, spare part number 665593-001. Description Spare part number SD Card reader board 665602-001 Before removing the SD Card reader board, follow these steps: Shut down the computer.
  • Page 81 Remove the SD Card reader board (3) and cable. Reverse this procedure to install the SD Card reader board and cable. Component replacement procedures...

  • Page 82: Bluetooth Module

    Bluetooth module NOTE: This section applies only to computer models equipped with an Intel processor. NOTE: The Bluetooth module does not include the Bluetooth module cable. The Bluetooth module cable is available using spare part number 665595-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module and cable, follow these steps:...
  • Page 83 Release the Bluetooth module (3) from the clip built into the base enclosure. Remove the Bluetooth module and cable. If it is necessary to replace the Bluetooth module cable, disconnect the cable from the Bluetooth module. Reverse this procedure to install the Bluetooth module and cable. Component replacement procedures...

  • Page 84: Usb Board

    USB board NOTE: The USB board does not include the USB board cable. The USB board cable is included in the Cable Kit, spare part number 665593-001. Description Spare part number USB board 665331-001 Before removing the USB board, follow these steps: Shut down the computer.
  • Page 85 Remove the USB board (3) and cable. Reverse this procedure to install the USB board and cable. Component replacement procedures...

  • Page 86: Front Speakers

    Front speakers NOTE: The front speakers are included in the Speaker Kit, spare part number 665610-001. Before removing the front speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 87 Remove the front left speaker (2). Remove the front right speaker (3). Reverse this procedure to install the front speakers and cables. Component replacement procedures...

  • Page 88: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 665596-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 89: System Board

    Remove the power connector (4) from the base enclosure. Reverse this procedure to install the power connector cable. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with an AMD processor: For use only with computer models equipped with a graphics subsystem with discrete memory 666520-001 For use only with computer models equipped with a graphics subsystem with UMA memory...
  • Page 90 Description Spare part number For use only with computer models equipped with the Intel HM65 chipset, a dual core processor, 665990-001 and a graphics subsystem with UMA memory Thermal Material Kit (includes replacement thermal pads and paste): For use only with computer models equipped with an AMD processor and a graphics subsystem with 665286-001 discrete memory For use only with computer models equipped with an AMD processor and a graphics subsystem with...
  • Page 91 Remove the system board: Close the computer. Turn the computer upside down, with the front toward you. Disconnect the rear speaker cable (1) and the optical drive cable (2) from the system board. Turn the computer right side up, with the front toward you. Open the computer.
  • Page 92 Disconnect the following cables from the system board: (1) Display panel cable (2) Webcam/microphone cable (3) Subwoofer cable (4) Power connector cable Remove the five Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. Flex the left side (1) of the base enclosure outward to allow the audio connectors (2) to clear the openings in the base enclosure.

  • Page 93: Fan/Heat Sink Assembly

    Remove the system board (4) by sliding it up and forward at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with an AMD processor and a graphics subsystem with 666527-001 discrete memory...
  • Page 94 Before removing the fan/heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 95 Remove the fan/heat sink assembly (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits.
  • Page 96 NOTE: Steps 5 and 6 apply to computer models equipped with an Intel processor. See steps 3 and 4 for fan and heat sink removal information for computer models equipped with an AMD processor. Following the 1 through 8 sequence indicated on the heat sink, loosen the eight screws (1) that secure the fan/heat sink assembly to the system board.

  • Page 97: Processor

    Reverse this procedure to install the fan/heat sink assembly. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A8-3550MX 2.70-GHz processor (2.00-GHz FSB, 4.0-MB L2 cache, quad core, 45 W) 669691-001 AMD A8-3530MX 2.60-GHz processor (1.90-GHz FSB, 4.0-MB L2 cache, quad core, 45 W) 653364-001 AMD A8-3520M 2.50-GHz processor (1.60-GHz FSB, 4.0-MB L2 cache, quad core, 45 W) 669690-001...
  • Page 98 Description Spare part number Intel Core i7-2820QM 2.30-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 8.0-MB L3 634694-001 cache, quad core, 45 W) Intel Core i7-2760QM 2.40-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3 666174-001 cache, quad core, 45 W) Intel Core i7-2720QM 2.20-GHz (SC turbo up to 3.00-GHz) processor (1600-MHz FSB, 6.0-MB L3 631254-001 cache, quad core, 45 W)
  • Page 99 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 47), and then remove the following components: ● Optical drive (see Optical drive on page ●...
  • Page 100 Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Chapter 4 Removal and replacement procedures...

  • Page 101: Optical Drive Cable

    Optical drive cable NOTE: The optical drive cable is included in the optical drive spare part kit. The optical drive cable includes the optical drive connector. Before removing the optical drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 102: Rear Speakers

    Rear speakers NOTE: The rear speakers are included in the Speaker Kit, spare part number 665610-001. Before removing the rear speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 103 Open the computer. Release the rear speaker cable from the clips (1) and the routing channel built into the base enclosure. Remove the rear speaker (2). Reverse this procedure to install the rear speakers and cables. Component replacement procedures...

  • Page 104: Subwoofer

    Subwoofer Description Spare part number Subwoofer (includes isolators and cable) 665611-001 Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 105: Display Assembly

    Remove the subwoofer (4) and cables. Reverse this procedure to install the subwoofer and cables. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 106 Remove the display assembly: Release the wireless antenna cables from the clips (1) and the opening in the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 107 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the Mylar screw covers (1) and the two Phillips PM2.5×5.0 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 108 If it is necessary to replace the display panel: Remove the ten Phillips PM2.5×5.0 screws that secure the display panel to the display enclosure. Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure.
  • Page 109 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using spare part numbers 666397-001 (17.3-in, FHD, LED, AntiGlare display panel, for use only with computer models equipped with an Intel processor) and 666396-001 (17.3-in, HD+, LED, BrightView display panel, for use with all computer models).
  • Page 110 If it is necessary to replace the display hinges: Remove the eight Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 665599-001. If it is necessary to replace the display panel cable: Disconnect the display logo light cable (1) from the display panel cable.
  • Page 111 Remove the display panel cable (4). The display panel cable includes the webcam/ microphone module cable and is available in the Display Cable Kit, spare part number 665594-001. If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure.
  • Page 112 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 665591-001. Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures...

  • Page 113: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 114: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 115: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 116: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.

  • Page 117: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 118: Specifications

    Specifications Device specifications Metric U.S. Dimensions Width 41.6 cm 16.4 in Depth 27.5 cm 10.8 in Height (front to rear) 3.2-3.6 cm 1.2-1.4 in Weight 3.43 kg 7.57 lb Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19 V dc @ 4.74 A - 90 W Operating current 3.5 A or 4.74 A Temperature...

  • Page 119: 17.3-Inch Display Specifications

    17.3-inch display specifications Metric U.S. Dimensions Height 21.7 cm 8.54 in Width 38.4 cm 15.12 in Diagonal 43.9 cm 17.29 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 180 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1600 ×...

  • Page 120: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Dimensions Height 12.7 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.2 mm 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 152 g...

  • Page 121: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.

  • Page 122: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 123: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 124: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 125: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 126: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 127: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 128: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 129: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 130 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 131: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 132: Index

    Index Blu-ray Disc ROM FX SuperMulti computer major components 23 AC adapter light 19 DVD±R/RW Double-Layer Drive connectors, service AC adapter, spare part numbers removal 48 considerations 41 32, 34 spare part number 28, 32, Action keys 13 39, 48 device specifications 110 antenna Blu-ray Disc ROM with SuperMulti...
  • Page 133 DVD±RW Double-Layer FX spare part numbers 28, 31, TouchPad on 14, 15 SuperMulti Drive 34, 35, 51 webcam 16 removal 48 specifications 112 wireless 14 spare part number 28, 32, hard drive bay 20 39, 48 Hard Drive Hardware Kit, spare mass storage device DVD±RW Double-Layer LightScribe part number 28, 31, 36, 51...
  • Page 134 pointing device, product video 6 specifications description 8 wireless 6 device 110 ports product name 1 display 111 external monitor 18 hard drive 112 HDMI 18 subwoofer rear speakers monitor port 18 location 20 removal 94 product description 8 removal 96 spare part number 94 SuperSpeed USB 18 spare part number 28, 37, 96...
  • Page 135 webcam/microphone module removal 101 spare part number 101 webcamera/microphone module spare part number 30, 36 Windows applications key 13 Windows logo key 12 wireless antenna locations 16 removal 103 spare part number 30, 104 wireless light 14 wireless, product description 6 WLAN module removal 56 spare part numbers 29, 34,...

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