HP LTO-3 960 Quickspecs page 15

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
eSupport eSupport eSupport eSupport
HP Education Services HP Education Services HP Education Services HP Education Services
Enterprise Purchased Care Packs Enterprise Purchased Care Packs Enterprise Purchased Care Packs Enterprise Purchased Care Packs
Product Description Product Description Product Description Product Description
Tape Installation HW Installation Only
HW, "3-year", "next-day", "13x5", "on-site"
HW, "3-year", "4-hour", "13x5", "on-site"
HW, "3-year", "4-hour", "24x7", "on-site"
HW, "3-year", "6hr CTR", "24x7", "on-site"*
SW, "3-year", "Phone-in", "9x5"
SW, "3-year", "Phone-in", "24x7"
HW Only, Support Plus, "3-year", "13x5"
HW Only, Support Plus 24, "3-year", "24x7"
HW Only, Proactive 24, "3-year", "24x7"*
HW Only, Critical Service, "3-year", "24x7"*
*Both Proactive 24 & Critical Service only relate to 'reactive elements', 'proactive elements' are available
on time & materials basis. (SW is supported separately per package).
NOTE: NOTE: NOTE: The Care Pack information quoted above relates to 3 year offerings only, 1yr / 4yr & 5yr packs NOTE:
are available for each offering (replace A3 with A1, A4 or A5).
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal Support Portal Support Portal Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit http://www.hp.com/support.
For more information about HP Education Services for Storage and SAN, visit
http://education.hp.com/curr-storsan.html
DA - 11739 Worldwide — Version 31 — January 25, 2008
HP StorageWorks Ultrium Full-Height Tape Drives HP StorageWorks Ultrium Full-Height Tape Drives HP StorageWorks Ultrium Full-Height Tape Drives HP StorageWorks Ultrium Full-Height Tape Drives
Drive Band Drive Band Drive Band Drive Band
N/A
450
450
450
450
N/A
N/A
450
450
450
450
Install Band Install Band Install Band Install Band Product Product Product Product
Number Number Number Number
596 HA113A1
N/A HA101A3
N/A HA103A3
N/A HA104A3
N/A HA105A3
N/A HA106A3
N/A HA107A3
N/A HA109A3
N/A HA110A3
N/A HA111A3
N/A HA112A3
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