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HP OFFICEJET PRO L7500 User Manual

Hp all in one printer user manual.
HP Officejet Pro
L7300/L7500/L7600/L7700
User Guide

   Related Manuals for HP OFFICEJET PRO L7500

   Summary of Contents for HP OFFICEJET PRO L7500

  • Page 1

    HP Officejet Pro L7300/L7500/L7600/L7700 User Guide...

  • Page 3

    HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series User Guide...

  • Page 4

    The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 5: Table Of Contents

    Critical error messages ...25 Change device settings ...25 Use the HP Solution Center (Windows) ...26 Use the HP photo and imaging software ...26 Text and symbols ...28 Type numbers and text on the control-panel keypad ...28 To enter text ... 28 To enter a space, pause, or symbol ...28...

  • Page 6: Table Of Contents

    Select print media ...32 Tips for selecting and using print media ...32 Understand specifications for supported media ...33 Understand supported sizes ...33 Understand supported media types and weights ...36 Set minimum margins ...37 Load media ...37 Configure trays ...40 Print on special and custom-sized media ...41 To print on special or custom-sized media (Windows) ...41 To print on special or custom-sized media (Mac OS) ...41 Print borderless ...42...

  • Page 7: Table Of Contents

    Edit a scanned original ...56 Edit a scanned photo or graphic ...56 Edit a scanned document using optical character recognition (OCR) software ...56 Change scan settings ...57 Cancel a scan job ...57 Work with memory devices (some models only) Insert a memory card ...58 Connect a digital camera ...59 Connect a storage device ...61 View photos ...62...

  • Page 8: Table Of Contents

    Network Printer Setup Utility (Mac OS) ...94 HP Web Jetadmin software ...94 HP Instant Support ...94 Security and privacy ...95 To gain access to HP Instant Support ...95 myPrintMileage ...95 Understand the self-test diagnostic page ...96 Understand the network configuration page ...98 Channel range definitions ...99...

  • Page 9: Table Of Contents

    Set up faxing for the device (some models only) ...101 Set up faxing (parallel phone systems) ...102 Choose the correct fax setup for your home or office ...102 Select your fax setup case ...104 Case A: Separate fax line (no voice calls received) ...105 Case B: Set up the device with DSL ...106 Case C: Set up the device with a PBX phone system or an ISDN line ...107 Case D: Fax with a distinctive ring service on the same line ...108...

  • Page 10: Table Of Contents

    10 Maintain and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health ...145 To print the print quality diagnostic page ...145 To align the printheads ...146 To calibrate the linefeed ...147 To clean the printheads ...147 To clean the printhead contacts manually ...147 To replace the printheads ...150...

  • Page 11: Table Of Contents

    Solve wireless problems ...191 Clear jams ...192 Clear a jam in the device ...193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online ...198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...

  • Page 12: Table Of Contents

    Obtain HP telephone support ...200 Before you call ...200 Telephone support numbers ...201 Hewlett-Packard limited warranty statement ...203 Prepare the device for shipment ...204 Remove the ink cartridges and printheads before shipment ...204 Remove the control-panel faceplate ...205 Pack the device ...206 C Device specifications Physical specifications ...208...

  • Page 13: Table Of Contents

    Reduction and elimination ...228 Power consumption ...228 Battery information ...228 Material safety data sheets ...229 Recycling ...229 Product packaging ...229 Plastics ...229 Disposal of waste equipment by users in private households in the European Union ...229 HP products and supplies ...229 Index...230...

  • Page 14: Find Other Resources For The Product

    Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:...

  • Page 15: Accessibility

    For more information, see Understand the network configuration page. For more information, see print the print quality diagnostic page. www.hp.com/support www.hp.com For more information, see Obtain HP telephone support. For more information, see Use the HP photo and imaging software. Accessibility...

  • Page 16: Understand The Hp All-in-one Parts

    Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility. For accessibility information for the Mac OS, visit the Apple Web site at www.apple.com/accessibility.

  • Page 17: Front View

    Front view Automatic document feeder (ADF) Scanner glass Control panel (differs based on the HP All-in-One model that you have) Display (differs based on the model that you have) Output tray Output tray extension Length/width guides Tray 1 Tray 2 (available with some models)

  • Page 18: Printing Supplies Area, Memory Card Slots

    Printing supplies area Ink cartridge door Ink cartridges Print-carriage access door Printheads Printhead latch Memory card slots CompactFlash (types I and II) Secure Digital, MultimediaCard (MMC), Secure MMC Memory Stick, Magic Gate Memory Stick, Memory Stick Duo, Memory Stick Pro Front universal serial bus (USB) port (PictBridge-enabled) Get started...

  • Page 19: Back View, Control Panel

    The layout and functions available on the control panel depend on which model that you have. The following sections describe control panel buttons, lights, and displays. Your model might not have all of the features described. Understand the HP All-in-One parts...

  • Page 20: Control Panel Buttons And Lights

    Control panel buttons and lights The following diagram and related table provide a quick reference to the control panel features. Label Name and Description One-touch speed-dial buttons: Access the first five speed-dial numbers. Speed Dial: Selects a speed-dial number. Scan Menu: Presents the Scan To menu for selecting a scan destination. Digital Filing: Scans and saves a document to a folder and shares documents with other people on your network.

  • Page 21

    Redial/Pause: Redials the most recently dialed number, or inserts a 3-second pause in a fax number. START SCAN: Starts a scan job and sends it to the destination you selected using the Scan To button. Understand the HP All-in-One parts...

  • Page 22: Color Display

    Shows that an unknown ink cartridge is inserted. This icon might appear if an ink cartridge contains non-HP ink. Shows that a wired network connection exists. Shows that the device has wireless networking capability, but no wireless network connection exists.

  • Page 23: Two-line Display, Connection Information

    All features are Follow the instructions supported, including Set up the device for Webscan. wireless communication (some models Printing from a Follow the instructions Bluetooth device such Set up the device for Understand the HP All-in-One parts only).

  • Page 24

    Description Recommended number of connected computers for best performance Bluetooth ® Wireless Technology Get started Supported software Setup instructions features as a PDA, camera Bluetooth phone, or Bluetooth- communication. enabled computer.

  • Page 25: Install Tray 2

    Install the accessories This section contains the following topics: • Install the duplexer • Install Tray 2 • Turn on accessories in the print driver Install the duplexer NOTE: This feature is available with some models of the device. You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplexer) is installed.

  • Page 26: Turn On Accessories In The Print Driver

    Tray 2 can hold up to 350 sheets of plain paper. For ordering information, see Accessories. To install Tray 2 1. Unpack the tray, remove the packing tapes and materials, and move the tray to the prepared location. The surface must be sturdy and level. 2.

  • Page 27: To Turn On Accessories On Windows Computers, To Turn On Accessories On Macintosh Computers

    To turn on accessories on Windows computers After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it to work with the device. (The duplexer does not need to be turned on.) 1.

  • Page 28

    The type of display on the control panel—color display or two-line display —depends on the model you have. • Scan menu: Presents a list of destinations; for example, HP photo and imaging software. On some models, you can scan and reprint a photo or scan to a memory card.

  • Page 29: Control-panel Message Types, Status Messages, Warning Messages, Error Messages, Critical Error Messages, Change Device Settings

    In most situations, this action solves the problem. If the message persists, your device might need service. Write down the error code, and then go to HP Instant Support to learn more about possible causes for the message. For more information, see Critical error messages Critical error messages inform you of a device failure.

  • Page 30: Use The Hp Solution Center (windows), Use The Hp Photo And Imaging Software

    HP Solution Center. If the HP Solution Center on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software, and then reinstall the software.

  • Page 31

    • On the taskbar, click Start, point to Programs or All Programs, select HP, and then click the HP Photosmart Software. 2. If you have more than one HP device installed, select the tab with your product's name. NOTE: On a Windows computer, the features available in the HP Photosmart Software vary depending on the devices you have installed.

  • Page 32: Text And Symbols, Type Numbers And Text On The Control-panel Keypad, To Enter Text

    Text and symbols You can use the keypad on the control panel to enter text and symbols. You can also enter text and symbols from the control panel by using the visual keyboard (some models only). The visual keyboard appears automatically on the color display when you set up a wired or wireless network, the fax header, or speed-dial entries.

  • Page 33: Type Text Using The Visual Keyboard (some Models Only)

    Type text using the visual keyboard (some models only) You can enter text or symbols by using the visual keyboard that automatically appears on the color display when you must enter text. For example, the visual keyboard automatically appears when you are setting up a wired or wireless network, the fax header, or speed-dial entries.

  • Page 34: Available Symbols For Dialing Fax Numbers (some Models Only), Load The Originals

    Available symbols for dialing fax numbers (some models only) To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of symbols. The following table provides the symbols that you can use in a fax or phone number sequence, fax header information, and speed-dial entries.

  • Page 35: Load An Original On The Scanner Glass

    To load an original in the document feeder tray 1. Load your original, with the print side up, into the document feeder tray. Place the pages so that the top edge of the document goes in first. Slide the media into the automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected.

  • Page 36: Select Print Media, Tips For Selecting And Using Print Media

    The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at media.

  • Page 37: Understand Specifications For Supported Media, Understand Supported Sizes

    Photo media • Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer. • Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

  • Page 38

    U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)* Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)* HP Greeting Card Envelope (111 x 152 mm; 4.38 x 6 inches)* A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)* DL Envelope (110 x 220 mm;...

  • Page 39

    (continued) Media size Tray 1 Tray 2 Duplexer Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)* Photo media Photo media (76.2 x 127 mm; 3 x 5 inches)* Photo media (102 x 152 mm;...

  • Page 40: Understand Supported Media Types And Weights

    * Not compatible for use with the ADF for single- or double- sided printing ** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights NOTE: Tray 2 and the duplexer are available with some models.

  • Page 41: Set Minimum Margins, Load Media

    Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media U.S. Letter U.S. Legal U.S. Executive U.S. Statement 8.5 x 13 inch Cards Custom-sized media Photo media Envelopes * To achieve this margin setting on a computer running Windows, click the Advanced tab in the print driver, and select Minimize Margins.

  • Page 42

    To load Tray 1 (main tray) 1. Lift the output tray. 2. Insert the media print-side down along the right of the tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray.

  • Page 43

    To load Tray 2 1. Pull the tray out of the device by grasping under the front of the tray. 2. Insert the paper print-side down along the right of the tray. Make sure the stack of paper aligns with the right and back edges of the tray, and does not exceed the line marking in the tray.

  • Page 44: Configure Trays

    4. Gently reinsert the tray. 5. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is available with some models. For ordering information, see printing supplies By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws media from Tray 2 (if it is installed and loaded with media).

  • Page 45: Print On Special And Custom-sized Media, To Print On Special Or Custom-sized Media (windows)

    Features or Color tab, and then select Paper Handling. • Toolbox (Windows): Click the Services tab and click Paper Handling. • HP Printer Utility (Mac OS): Click Paper Handling from the Printer Settings panel. • Control panel: Press the Setup button, select Preferences, and then select Default Tray or Tray Lock.

  • Page 46: Print Borderless, To Print A Borderless Document (windows)

    4. To set a custom media size: a. Click Manage Custom Sizes in the Paper Size pull-down menu. b. Click New and type a name for the size in the Paper Size Name box. c. In the Width and Height boxes, type the dimensions and set the margins, if desired.

  • Page 47: To Print A Borderless Document (mac Os), Set Up Speed-dial Entries (some Models Only)

    11. Print the document. 12. If you printed on photo media with a tear-off tab, remove the tab to make the document completely borderless. To print a borderless document (Mac OS) 1. Load the appropriate media. For more information, see 2.

  • Page 48: To Set Up Speed-dial Entries, To Set Up A Speed-dial Group

    Edit or Delete icon. • Click Apply when you are finished. • HP Photosmart Software: Open the HP Photosmart Software and follow the instructions in the onscreen Help. • HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list.

  • Page 49: Set Up Network Folders As Speed-dial Entries (some Models), To Set Up Speed-dial Entries

    • HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list. • Control panel: Press the Setup button, and then select the Speed Dial Setup option.

  • Page 50: Print And View A List Of Speed-dial Entries, To Print A List Of Speed-dial Entries

    Embedded Web server (network connection): Open the embedded Web server, click the Settings tab, and then click Fax Speed-dial in the left pane. • HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list. •...

  • Page 51: To Change Settings From An Application For Current Jobs (windows)

    Print This section contains the following topics: • Change print settings • Print on both sides (duplexing) • Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver.

  • Page 52: Print On Both Sides (duplexing), Guidelines For Printing On Both Sides Of A

    Print on both sides (duplexing) You can print on both sides of a sheet of media, either automatically by using the optional automatic two-sided printing accessory (duplexer), or manually by turning the media over and feeding it into the device again. •...

  • Page 53: To Perform Automatic Duplexing (mac Os), Cancel A Print Job

    8. Choose a booklet layout from the Booklet Layout drop-down list, if you want. 9. Change any other settings, and then click OK. 10. Print your document. To perform automatic duplexing (Mac OS) 1. Load the appropriate media. For more information, see both sides of a page 2.

  • Page 54: Change The Copy Settings, Crop An Original (color Display Models Only)

    Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. This section contains the following topics: • Make copies from the control panel • Change the copy settings • Crop an original (color display models only) •...

  • Page 55: Cancel A Copy Job

    TIP: You can resize the cropped image by changing the Reduce/Enlarge setting. Use Fit to Page to make a copy with borders. Enlarging a cropped image might affect print quality depending on the resolution of the image. To crop an image from the control panel 1.

  • Page 56: Set Up Direct Digital Filing (some Models Only)

    You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer.

  • Page 57: Scan An Original To A Network Folder

    NOTE: The implementation of Direct Digital Filing requires a basic understanding of networking concepts. Setup of these features should be completed by users with some networking experience. To set up a network folder ▲ Create a folder on your network. This folder is used to store files that are scanned by using the Direct Digital Filing feature.

  • Page 58: Scan An Original To A Program On A Computer (direct Connection)

    2. Press the Scan Menu or Scan To button. 3. Press the arrow keys to select the program that you want to use (such as the HP photo and imaging software), and then press OK. 4. Press START SCAN.

  • Page 59: Scan An Original To A Memory Device, Use Webscan Via Embedded Web Server

    4. Select a computer name from the list of available computers, and then press OK. 5. Press the arrow keys to select the program that you want to use (such as the HP photo and imaging software). 6. Press OK or START SCAN.

  • Page 60: To Scan From A Twain-compliant Program, To Scan From A Wia-compliant Program

    Edit a scanned original You can edit a scanned image using the HP Photosmart Software. You can also edit a scanned document by using your Optical Character Recognition (OCR) software.

  • Page 61: Change Scan Settings, Cancel A Scan Job

    Change scan settings To change scan settings • HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Scan Preferences from the drop-down list. • Windows: Open the device software, select Settings, select Scan Settings and Preferences, then select from the available options and make your selections.

  • Page 62

    Work with memory devices (some models only) The device comes with a memory card reader that can read several types of digital camera memory cards. You can use the device to save photos from these memory cards. You can also print a proof sheet, which shows thumbnail views of photos that are stored on a memory card.

  • Page 63: Connect A Digital Camera

    (continued) Front universal serial bus (USB) port (PictBridge-enabled) To insert a memory card 1. Turn the memory card so that the label faces left, and the contacts are facing the device. 2. Insert the memory card into the corresponding memory card slot. Connect a digital camera The PictBridge-enabled front USB port is located beneath the memory card slots.

  • Page 64

    The device supports two industry-standard formats, PictBridge and Digital Print Order Format (DPOF) file format 1.1, so you do not have to reselect the photos to print. • The PictBridge standard saves the print instructions on the camera itself. In order to print photos using PictBridge, you need to put the camera into PictBridge mode, and then plug the camera into the front USB port of the device with a USB cable.

  • Page 65: Connect A Storage Device

    Connect a storage device You can connect a storage device such as a keychain drive, portable hard drive, or a digital camera in storage mode to the front USB port. The front USB port is located beneath the memory card slots. NOTE: Digital cameras that are in storage mode can be attached to the front USB port.

  • Page 66: View Photos, View Photos (color Display Models Only), View Photos Using Your Computer

    You can press and hold down the arrow keys to quickly navigate through all photos. View photos using your computer You can view and edit photos using the HP Photosmart Software that came with your device. For more information, see the onscreen HP Photosmart Software Help.

  • Page 67

    From the device, you can only access JPEG and TIFF image files. To print other types of files, transfer the files from your memory card or storage device to your computer and use the HP Photosmart Software. Printing photos from a proof sheet requires three steps: •...

  • Page 68

    To complete a proof sheet 1. Select the photos to print by using a dark pen or pencil to fill in the circles located under the thumbnail images on the proof sheet. If you want to print more than one copy of a photo, fill in the second or third circle.

  • Page 69: Print Panoramic Photos

    NOTE: The device will not stitch multiple photos together to create a panoramic photo, you must use another software application, such as HP Photosmart software. To print a panoramic photo 1. Insert a memory card into the appropriate slot on the device, or connect a storage device to the front USB port.

  • Page 70: Print Passport Photos

    To edit the selected photo before printing a. Press OK to display the selection menu. b. Press the arrow keys to highlight Edit, and then press OK. To select additional photos for printing a. Press the arrow keys to scroll through the photos on your memory card or storage device.

  • Page 71: Print Video Action Photos

    7. Press the arrow keys to highlight the size you want to print, and then press OK. When you press OK, the selected photo reappears. 8. (Optional) Change print settings or select additional photos to print. To print more than one copy of the selected photo a.

  • Page 72: Save Photos To Your Computer

    video on one sheet of paper in the order that they appear in the video. The video frames are automatically selected by your device. To create video action prints 1. Insert a memory card into the appropriate slot on the device, or connect a storage device to the front USB port.

  • Page 73

    To save photos 1. Insert a memory card into the appropriate slot on the device, or connect a storage device to the front USB port. 2. Press Photo Menu. 3. Choose the appropriate display: For color display models a. Press the arrow keys and select Save. b.

  • Page 74: Send A Basic Fax

    If the device is directly connected to a computer, you can use the HP photo and imaging software to perform fax procedures that are not available from the control panel.

  • Page 75: Send A Fax Manually From A Phone

    To send a basic fax from the control panel 1. Load your originals. For additional information, see NOTE: If you are sending a multiple-page fax, you must load the originals in the document feeder tray. You cannot fax a multiple-page document from the glass.

  • Page 76: Send A Fax Using Monitor Dialing

    3. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 4.

  • Page 77: Send A Fax Using The Broadcast Fax Option (color Display Models Only), Receive A Fax

    3. When you hear the dial tone, enter the number by using the keypad on the control panel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial, when prompted to enter your PIN, press Speed Dial or a one-touch speed dial button to select the speed dial entry where you have your PIN stored.

  • Page 78: Set Up Backup Fax Reception

    You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone line, but not directly connected to the device To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2.

  • Page 79: Reprint Received Faxes From Memory

    NOTE: If Backup Fax Reception is enabled and you turn off the device, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the device was in an error condition. You must contact the senders to ask them to resend any unprinted faxes.

  • Page 80: Forward Faxes To Another Number

    HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

  • Page 81: Block Junk Fax Numbers, Set The Junk Fax Mode

    Block junk fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the device does not print faxes received from those numbers. When an incoming fax call is received, the device compares the number to the list of junk fax numbers to determine if the call should be blocked.

  • Page 82: Remove Numbers From The Junk Fax List, View A List Of Blocked Fax Numbers

    4. Use the keypad to enter a fax number to block, and then press OK. Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different.

  • Page 83: Change Fax Settings, Configure The Fax Header, Set The Answer Mode (auto Answer)

    Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the device.

  • Page 84: Set The Number Of Rings Before Answering, Change The Answer Ring Pattern For Distinctive Ring

    If you connect the device to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the device detects the specified ring pattern, it answers the call and receives the fax.

  • Page 85: Set The Fax Error Correction Mode, To Set The Fax Error-correction Mode

    To set the answer ring pattern via the embedded Web server ▲ Click the Settings tab, click Fax in the left pane, click the Advanced sub-tab, select a ring pattern in the Distinctive Ring drop-down menu, and then click the Apply button.

  • Page 86: To Set The Redial Options, Set The Fax Speed, Fax Over The Internet

    To set the redial options • Embedded Web server (network connection): Open the embedded Web server, click the Settings tab, click Fax in the left pane, and then click the Advanced tab. • Control panel: Press Setup, press Advance Fax Setup, and then use the Busy Redial or No Answer Redial options.

  • Page 87: Test Fax Setup, Use Reports

    Some Internet faxing services do not work properly when the device is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium.

  • Page 88: Print Fax Confirmation Reports, Print Fax Error Reports

    Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive. The default fax confirmation setting is Off. This means that a confirmation report is not printed for each fax sent or received.

  • Page 89: Print And View The Fax Log, Cancel A Fax

    2. See the onscreen Help for the HP photo and imaging software for further instructions. The log lists faxes that have been sent from the control panel and the HP photo and imaging software and all faxes that have been received.

  • Page 90: Overview Of Management Tasks

    NOTE: Mac OS users can use the control panel, the embedded Web server, and the HP Printer Utility. Windows users can use the control panel, the embedded Web server, the printer driver, the Toolbox, the HP Web Jetadmin, and myPrintMileage.

  • Page 91: Monitor The Device

    (continued) If you want to... Usage of supplies and media Operation and status Administer the device Device maintenance Device security Scanner bulb time Tray settings Device volume or control button volume settings Alerts and notifications * Available if myPrintMileage is installed. Monitor the device This section provides instructions for monitoring the device.

  • Page 92: Administer The Device

    (continued) Use this tool... HP Printer Utility (Mac OS) Administer the device This section provides information about administering the device and modifying settings. Use this tool... Control panel Embedded Web server Configure and manage to obtain the following information... about replacement ink cartridges and expirations dates.

  • Page 93

    (continued) Use this tool... Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure network settings: Click the Networking tab, and then click an option in the left pane. • Set a static IP address: Click the Networking tab, and then click either Wired 802.3 or...

  • Page 94: Use Device Management Tools, Embedded Web Server, To Open The Embedded Web Server

    You can open the embedded Web server by using these methods: NOTE: To open the embedded Web server from the printer driver (Windows), or the HP Printer Utility (Mac OS), the device must be on a network and must have an IP address. •...

  • Page 95: Embedded Web Server, Toolbox (windows), To Open The Toolbox

    From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox. • Right-click the HP Digital Imaging Monitor in the tray, point to Printer Model Name and then click Display Printer Toolbox. Contents...

  • Page 96: Toolbox Tabs

    Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you to diagnose issues affecting the print quality of the device. For more...

  • Page 97: Hp Printer Utility (mac Os), To Open The Hp Printer Utility, Hp Printer Utility Panels

    Calibrate Linefeed: Allows you to perform linefeed calibration. For more information, see • HP Support: Gain access to HP Web site where you can find support for the device, register the device, and find information about returning and recycling used printing supplies.

  • Page 98: Network Printer Setup Utility (mac Os), Hp Web Jetadmin Software, Hp Instant Support

    Notification of print driver updates: Alerts you when there is an update for the printer driver. A message appears on the HP Instant Support homepage; click the link within the message to go directly to the download section of the HP Web site. •...

  • Page 99: Security And Privacy, To Gain Access To Hp Instant Support, Myprintmileage

    Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. •...

  • Page 100: Understand The Self-test Diagnostic

    Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view, and then click myPrintMileage. NOTE: Do not bookmark the Web pages that are used to open myPrintMileage.

  • Page 101

    If you need to call HP, it is often useful to print the self-test diagnostic page before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories.

  • Page 102: Understand The Network Configuration

    If the device is connected to a network, you can print a network configuration page to view the network settings for the device. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.

  • Page 103: Channel Range Definitions, Configure Network Options, Change Basic Network Settings

    To print the network configuration page from the control panel • If the device has a two-line display: Press the Setup button, select Network Setup, select Print Network Settings, and then press OK. • If the device has a color display: Press the Setup button, select Network, select View Network Settings, select Print Network Configuration Page, and then press OK.

  • Page 104: Use The Wireless Setup Wizard, View And Print Network Settings

    Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your device. For more information on setting up a wireless connection and the Wireless Setup Wizard, see (some models only).

  • Page 105: To View Ip Settings, To Change Ip Settings

    (Windows) or HP Fax Setup Utility (Mac OS) through the software you installed with the device. After you run the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), follow the procedures in this section to complete your fax setup.

  • Page 106: Set Up Faxing (parallel Phone Systems)

    "2-EXT" port on the back of the device. NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the device to connect it to the telephone wall jack.

  • Page 107

    to connect some of your existing office equipment directly to the device, and you might also need to change some fax settings before you can fax successfully. To determine the best way to set up the device in your home or office, first read through the questions in this section and record your answers.

  • Page 108: Select Your Fax Setup Case

    6. Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the device? Continue answering questions. 7. Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the device? After you have completed answering the questions, proceed to the next section to select your fax setup case.

  • Page 109: Case A: Separate Fax Line (no Voice Calls Received)

    (continued) Other equipment/services sharing your fax line (You answered Yes to questions 4 and 7 only.) Computer dial-up modem (You answered Yes to question 5 only.) Voice calls and computer dial- up modem (You answered Yes to questions 4 and 5 only.) Voice calls and answering machine (You answered Yes to...

  • Page 110: Case B: Set Up The Device With Dsl

    To set up the device with a separate fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

  • Page 111: Case C: Set Up The Device With A Pbx Phone System Or An Isdn Line

    (continued) Use the phone cord supplied in the box with the device to connect to the 1-LINE port To set up the device with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the device, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1- LINE on the back of the device.

  • Page 112: Case D: Fax With A Distinctive Ring Service On The Same Line

    Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the device as described in this section.

  • Page 113: Case E: Shared Voice/fax Line

    Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the device as described in this section. Figure 9-4 Back view of the device Telephone wall jack Use the phone cord supplied in the box with the device to connect to...

  • Page 114: Case F: Shared Voice/fax Line With Voice Mail

    3. Now you need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically, it answers all incoming calls and receives faxes. The device will not be able to distinguish between fax and voice calls in this case;...

  • Page 115: Case G: Fax Line Shared With Computer Modem (no Voice Calls Received)

    To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

  • Page 116

    To set up the device with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.

  • Page 117: Case H: Shared Voice/fax Line With Computer Modem

    Telephone wall jack Parallel splitter DSL/ADSL splitter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device. Connect the other end of the cord to the DSL/ADSL filter. Computer Computer DSL/ADSL modem NOTE:...

  • Page 118

    NOTE: Since your computer modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer modem to send an e-mail or access the Internet. •...

  • Page 119

    Computer Telephone To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.

  • Page 120

    Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem NOTE: You will need to purchase a parallel splitter (also called a coupler). A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

  • Page 121: Case I: Shared Voice/fax Line With Answering Machine

    To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls.

  • Page 122: Case J: Shared Voice/fax Line With Computer Modem And Answering Machine

    To set up the device with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the device.

  • Page 123

    NOTE: Since your computer dial-up modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet. •...

  • Page 124

    To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.

  • Page 125

    When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The device monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the device emits fax reception tones and receives the fax;...

  • Page 126: Case K: Shared Voice/fax Line With Computer Dial-up Modem And Voice Mail

    To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ ADSL filters, otherwise you will experience noise when making voice calls.

  • Page 127

    NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

  • Page 128: Serial-type Fax Setup

    Fax Configuration Web site for your country/region. Austria Germany Switzerland (French) Switzerland (German) United Kingdom Finland Denmark Sweden Norway Netherlands Belgium (Dutch) Belguim (French) Portugal Configure and manage www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig www.hp.be/fr/faxconfig www.hp.pt/faxconfig...

  • Page 129: Configure The Device (windows), Direct Connection, To Install The Software Before Connecting The Device (recommended)

    Also, you must have administrator privileges to install a printer driver on Windows 2000, Windows XP, or Windows Server 2003. When setting up the device, HP recommends that you connect it after you install the software because the installation program is designed to provide you with the easiest setup experience.

  • Page 130: To Connect The Device Before Installing The Software

    To connect the device before installing the software If you connected the device to the computer before installing the device software, the Found New Hardware wizard displays on the computer screen. NOTE: If you turned on the device, do not turn it off or unplug the cable from the device while the installation program is running.

  • Page 131: Network Connection, To Install The Device On A Network

    Network connection If the device has network capability, it can be shared in a network environment by connecting it directly to the network. This type of connection offers the ability to manage the device using the embedded Web server from any computer on the network.

  • Page 132: To Install The Printer Driver Using Add Printer, Configure The Device (mac Os)

    A client computer can connect to the device in the following ways: • In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see using Add Printer. • On the network, browse to the device and drag it to your Printers folder. •...

  • Page 133: To Share The Device On A Locally Shared Network

    To share the device on a locally shared network When you connect the device directly, you can share it with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low. The connected computer is slowed down when many users print to the device.

  • Page 134: Understand 802.11 Wireless Network Settings

    (continued) Network cable For more information, see a wireless network (Mac OS) communication using the installer SecureEasySetup (SES) For more information, see communication using SecureEasySetup * An ad hoc network can be set up using the Wireless Connection Utility on the Starter NOTE: If you encounter problems, see To use the device with any wireless connection, you must run the installation...

  • Page 135: To Set Up Wireless Communication Using The Control Panel With Wireless Setup Wizard

    • Be on the same subnet and same channel • Have the same 802.11 security settings • Infrastructure (recommended): On an infrastructure network, the device is set to infrastructure communication mode and communicates with other devices on the network, whether the devices are wired or wireless, through a WAP. WAPs commonly act as routers or gateways on small networks.

  • Page 136: To Set Up Wireless Communication Using The Installer (windows)

    4. Press an arrow button to move to Wizard, and then press OK. 5. Follow the display instructions to complete the setup. To set up wireless communication using the installer (Windows) For this method, you will need to have a network set up and running. 1.

  • Page 137: To Set Up Wireless Communication Using Secureeasysetup (ses)

    NOTE: Be sure to unplug the Ethernet cable when you are done. To set up wireless communication using SecureEasySetup (SES) If your wireless router is SES compatible, see the following instructions to set up using SES. NOTE: You will need a wireless access point with SecureEasySetup to use this method.

  • Page 138: To Turn Off Wireless Communication, Guidelines For Reducing Interference On A Wireless Network

    5. For ad hoc networks, click the AirPort icon on the menu bar and select "hpsetup" under Computer to Computer Networks. For wireless networks, click the AirPort icon, and then click Other to join the network. 6. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD.

  • Page 139: Other Guidelines, Set Up The Device For Bluetooth Communication

    You can also use Bluetooth technology to print from a computer to the device. To set up the device for Bluetooth communication from the control panel 1. Insert the HP Bluetooth Adapter into the front USB port (shown in the graphic below).

  • Page 140: To Set Up The Device For Bluetooth Communication Via The Embedded Web Server

    2. Some Bluetooth devices exchange addresses when they communicate with each other and establish a connection. Also, some Bluetooth devices display the name of the other device when connected. If you do not want the default name displayed as the name of your device, you can change the device name. Do the following, as appropriate: To find out the address of the device a.

  • Page 141

    • Widcomm/Broadcom stack: If you have an HP computer with Bluetooth built in, or if you have installed an HP Bluetooth adapter, then your computer has the Widcomm/Broadcom stack. If you have an HP computer and plug in an HP Bluetooth adapter, it will install automatically using the Widcomm/Broadcom stack.

  • Page 142: Connect The Device With Bluetooth On Mac Os, Set Bluetooth Security For The Device

    3. Press the Power button on the control panel to turn the device off, and press it again to turn it on. 4. Attach an HP Bluetooth adapter to the computer and turn it on. Make sure that you have installed the software that came with the adapter. Or, if your computer has Bluetooth built in, just turn on your computer.

  • Page 143: Use A Passkey To Authenticate Bluetooth Devices

    Use a passkey to authenticate Bluetooth devices You can set the security level of the device to either High or Low. • Low: The device does not require a passkey. Any Bluetooth device within range can print to it. NOTE: The default security setting is Low.

  • Page 144: Reset Bluetooth Settings Via The Embedded Web Server, Uninstall And Reinstall The Software

    Plug and Play events to complete. 10. Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To uninstall from a Windows computer, method 2 NOTE: Use this method if Uninstall is not available in the Windows Start menu.

  • Page 145

    Add/Remove Programs. - Or - Click Start, click Control Panel, and then double-click Programs and Features. 2. Select HP Officejet Pro All-in-One Series, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect the device from your computer.

  • Page 146

    Chapter 9 6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and also see To install the software before connecting the device (recommended). Configure and manage...

  • Page 147: Supported Ink Cartridges

    Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. NOTE:...

  • Page 148: Replace The Ink Cartridges

    Replace the ink cartridges You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. For information about using these tools, see Use device management page to view this information (see NOTE: The ink levels shown are an estimate only.

  • Page 149: Maintain The Printheads, To Check Printhead Health, To Print The Print Quality Diagnostic

    4. Replace the printheads if the problems persist after cleaning. For more information, see CAUTION: HP is not responsible for damage to the device that results from modifying the printheads. To check printhead health Use one of the following means to check the printhead health. If the status of any printhead is not good or fair, then perform one or more of the maintenance functions, or clean or replace the printhead.

  • Page 150: To Align The Printheads

    • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the Information and Support panel. Maintain and troubleshoot To align the printheads. To clean the To calibrate the printheads.

  • Page 151: To Calibrate The Linefeed, To Clean The Printheads, To Clean The Printhead Contacts Manually

    Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. To clean the printhead contacts manually After the printheads are installed, you might get a control panel message telling you the device will not print.

  • Page 152

    3. Lift the printhead latch. 4. Lift the handle of the printhead (which corresponds to the control panel message) and use it to pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper.

  • Page 153

    6. Wipe the electrical contacts on the printhead but do not touch the nozzles. NOTE: The electrical contacts are small copper-color squares, grouped on one face of the printhead. The nozzles are on a different face of the printhead. Ink will be visible on the nozzles.

  • Page 154: To Replace The Printheads

    8. Clean the electrical contacts in the printhead slot inside the device with a clean, dry, soft and lint-free cloth. 9. Plug in the power cord and turn on the device. The control panel should indicate that the printhead is missing. 10.

  • Page 155

    3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. Maintain the printheads...

  • Page 156: Store Printing Supplies, Store Ink Cartridges, Store Printheads, Clean The Device

    6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: 7. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact.

  • Page 157: Clean The Scanner Glass, Clean The Automatic Document Feeder (adf)

    Dust or dirt on the scanner glass, ADF lid backing, or ADF frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. Clean the scanner glass To clean the scanner glass 1.

  • Page 158

    Chapter 10 To clean the ADF 1. Turn off the device. 2. Lift the ADF. 3. Locate the ADF frame on the underside of the ADF. 4. Press the ADF frame release. Maintain and troubleshoot...

  • Page 159

    5. Unhook and remove the ADF frame. 6. Clean the ADF frame by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Clean both sides of the transparent film, including the white strip on the inside of the ADF frame. CAUTION: Use only glass cleaner.

  • Page 160

    b. Slide the ADF frame under the backing, and then snap it into place. CAUTION: 8. Close the ADF and then turn on the device. To clean the ADF lid backing 1. Turn off the device. 2. Lift the ADF. 3.

  • Page 161: Clean The Exterior, Troubleshooting Tips And Resources

    Clean the exterior NOTE: Before cleaning the device, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the device does not require cleaning. Keep fluids away from the interior of the device, as well as from the control panel.

  • Page 162: Solve Printing Problems, The Device Shuts Down Unexpectedly, Error Message Appears On Control-panel Display

    A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates.

  • Page 163: Device Does Not Accept Printhead

    Check the printhead initialization When printheads are installed or replaced, the device automatically prints a few alignment pages to align the printheads. This process takes about 12 minutes. Until this process is complete, only the automatic alignment pages can be printed. Check the device software installation If the device is turned off when printing, an alert message should appear on your computer screen;...

  • Page 164: Device Takes A Long Time To Print, Blank Or Partial Page Printed

    Check for empty ink cartridges Check the control panel to see which cartridge is low or empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Understand the self-test diagnostic are printing black text and a blank page prints, the black cartridge might be empty. For...

  • Page 165: Something On The Page Is Missing Or Incorrect

    Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead. Something on the page is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of white paper.

  • Page 166: The Device Prints Half A Page, Then Ejects The Paper

    For more information, see print the print quality diagnostic Check the paper quality The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see Maintain and troubleshoot cartridges.

  • Page 167: Meaningless Characters Print, Ink Is Smearing

    Color documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. Try using another print mode, such as Normal, to reduce ink, or use HP Premium Paper designed for printing vivid color documents. For more information, see...

  • Page 168: Ink Is Not Filling The Text Or Graphics Completely, Output Is Faded Or Dull Colored

    Check the media type Some types of media do not accept ink well. For these types of media, ink will dry more slowly and smearing may occur. For more information, see Ink is not filling the text or graphics completely Check the media type Some media types are not suitable for use with the device.

  • Page 169: Printout Shows Bleeding Colors, Colors Do Not Line Up Properly

    Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or printhead. HP does not guarantee or support refilled ink cartridges. For ordering information, see Check the printheads Print the print quality diagnostic page on a clean sheet of white paper.

  • Page 170

    Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading.

  • Page 171: Solve Copy Problems, No Copy Came Out, Copies Are Blank, Wrong Original Was Copied

    • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see support.

  • Page 172: Documents Are Missing Or Faded, Size Is Reduced, Copy Quality Is Poor

    • The HP photo and imaging software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP photo and imaging software for more information.

  • Page 173: Error Messages Appear, The Device Prints Half A Page, Then Ejects The Paper

    If you are starting the scan from a computer, see the software Help for troubleshooting information. Change the copy settings. Change the copy settings. Change the copy settings. Load media. cartridges. Support and warranty Clean the device for more for information about HP Solve scan problems...

  • Page 174: Scanner Did Nothing, Scan Takes Too Long

    • If you are using the HP photo and imaging software, the default settings in the HP photo and imaging software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP photo and imaging software for instructions about changing the properties.

  • Page 175: Text Cannot Be Edited, Error Messages Appear, Scanned Image Quality Is Poor

    Text cannot be edited • Check the settings • Make sure that the OCR software is set to edit text. • When you scan the original, make sure that you select a document type that creates editable text. If text is classified as a graphic, it is not converted to text. •...

  • Page 176

    following suggestions do not solve the problem, you might need to use a better-quality version of the original. • To eliminate the patterns, try reducing the size of the image after scanning. • Print the scanned image to see if the quality is better. •...

  • Page 177: Scan Defects Are Apparent, Unable To Scan To Network Folder (direct Digital Filing)

    Try adjusting the settings. Make sure that the resolution and color settings are correct. • Size is reduced The HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings. Unable to scan to network folder (Direct Digital Filing) NOTE: The Direct Digital Filing feature does not support Windows Active Directory.

  • Page 178: Solve Fax Problems, The Fax Test Failed

    • Make sure the folder has been shared and that users can both read and write to the folder. For more information, see the documentation available for your operating system. • Make sure the folder name is entered in the correct format in the EWS and that the username and password are entered correctly.

  • Page 179

    • If you are running the test from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), make sure the device is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the device is busy.

  • Page 180

    • Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

  • Page 181

    2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the device is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the device.

  • Page 182

    • Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

  • Page 183

    continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed Solution: • Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.

  • Page 184

    Press the Power button to turn on the device. After turning on the device, HP recommends you wait five minutes before sending or receiving a fax. The device cannot send or receive faxes while it is initializing after being turned on.

  • Page 185

    which can be a standard phone cord that you might already have in your home or office.. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.

  • Page 186

    The device is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

  • Page 187

    • If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the device when you have a voice mail service, see Shared voice/fax line with voice manually, see...

  • Page 188

    • If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone.

  • Page 189: Solve Photo (memory Card) Problems

    Solve photo (memory card) problems If the following topics do not help, see support. machine. If you do not connect Set the number of rings before Support and warranty for information about HP Solve photo (memory card) problems...

  • Page 190: The Device Cannot Read The Memory Card

    NOTE: If you are starting a memory card operation from a computer, see the software Help for troubleshooting information. The device cannot read the memory card • Check the memory card • Make sure that the memory card is one of the supported types. For Compact Flash II - solid state memory only.

  • Page 191: Solve Device Management Problems, The Device Prints Half A Page, Then Ejects The Paper

    The device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to the device. For more information, Replace the ink Solve device management problems This section provide solutions to common problems that involve managing the device.

  • Page 192: Troubleshoot Installation Issues, Hardware Installation Suggestions, Software Installation Suggestions

    Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. Maintain and troubleshoot Support and warranty for information about HP...

  • Page 193: Solve Alignment Page Problems, Solve Software Installation Problems

    • If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). Solve alignment page problems Check the device to ensure the following: •...

  • Page 194: Solve Network Problems

    Solve network problems NOTE: After correcting any of the following, run the installation program again. General network troubleshooting • If you are unable to install the device software, verify that: • All cable connections to the computer and the device are secure. •...

  • Page 195: Solve Wireless Problems

    Solve wireless problems If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks. Check the wireless communication settings • Make sure the computer’s wireless card is set to the correct wireless profile. A wireless profile is a set of network settings unique to a given network.

  • Page 196: Clear Jams

    Add hardware addresses to a wireless access point (WAP) MAC filtering is a security feature in which a wireless access point (WAP) is configured with a list of MAC addresses (also called “hardware addresses”) of devices that are allowed to gain access to the network through the WAP. If the WAP does not have the hardware address of a device attempting to access the network, the WAP denies the device access to the network.

  • Page 197: Clear A Jam In The Device

    Clear a jam in the device To clear a jam 1. Remove all media from the output tray. 2. Check the rear access panel or the duplexer. a. Push the button on either side of the rear access panel or the duplexer, and then remove the panel or unit.

  • Page 198

    3. If you cannot locate the jam, lift the output tray and check for a jam in Tray 1. If media is jammed in the tray, do the following: a. Raise the output tray. b. Pull the paper towards you. c.

  • Page 199: Clear Jams In The Adf

    Clear jams in the ADF If media is jammed in the ADF, use the following instructions below to clear the jam. For information about how to avoid jams, see To clear a jam in the ADF 1. If a page is sticking out of an area, gently try to remove it without tearing the page. If you feel resistance, continue with the following steps.

  • Page 200

    4. While lifting the green lever, rotate the pick mechanism until it stays open. 5. Gently try to remove the page without tearing it. If you feel resistance, continue with the next step. 6. Open the ADF and gently loosen the media by using both hands. 7.

  • Page 201: Tips For Avoiding Jams

    11. Close the ADF and replace the document feeder tray. Tips for avoiding jams • Make sure that nothing is blocking the paper path. • Do not overload the trays. For more information, see supported media. • Load paper properly and when the device is not printing. For more information, see Load media •...

  • Page 202: Accessories, Supplies, Ink Cartridges

    HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.

  • Page 203: Printheads, Hp Media

    HP 88 Magenta and Cyan HP media To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com. Choose your country/region, and then select Buy or Shopping. to locate information on HP ink cartridges.

  • Page 204: Obtain Hp Telephone Support, Before You Call

    • Pack the device Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: •...

  • Page 205: Telephone Support Numbers

    4. Note how the device is connected to your system, such as through USB or network connection. 5. Obtain the version number of the printer software, such as HP Officejet Pro L7500 Series Version: 60.52.213.0. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.)

  • Page 206

    Appendix B Support and warranty...

  • Page 207: Hewlett-packard Limited Warranty Statement

    Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement...

  • Page 208: Prepare The Device For Shipment, Remove The Ink Cartridges And Printheads Before Shipment

    Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: •...

  • Page 209: Remove The Control-panel Faceplate

    4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to.

  • Page 210: Pack The Device

    Use either your finger or insert a thin object in the tab on the upper right corner of the control-panel faceplate to pry the control-panel faceplate off. 4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP All- in-One.

  • Page 211

    To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device. If you do not have the original packaging materials, please use other adequate packaging materials.

  • Page 212: Product Features And Capacities

    Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. HP PCL 3 enhanced US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic. Up to 7500 pages per month...

  • Page 213: Processor And Memory Specifications, System Requirements

    NOTE: Printer and scanner drivers for Windows Server 2003 (both 32-bit and 64-bit versions) require a minimum of an Intel RAM, 200 MB free hard disk space. The drivers are available at http://www.hp.com/support/. Minimum requirements • Windows 2000: Intel Pentium II or Celeron processor, 128 MB RAM, 280 MB free hard disk space •...

  • Page 214: Network Protocol Specifications, Embedded Web Server Specifications, Print Specifications, Print Resolution

    Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 • Novell Netware 6, 6.5, Open Enterprise Server 6.5 Compatible network protocols TCP/IP Network management • HP Web Jetadmin plug-ins • Embedded Web server Features • Ability to remotely configure and manage network devices • myPrintMileage...

  • Page 215: Copy Specifications, Fax Specifications

    Color HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 by 1200 input dpi) Copy specifications • Digital image processing • Up to 100 copies from original (varies by model) •...

  • Page 216: Scan Specifications, Direct Digital Filing Specifications, Environmental Specifications, Electrical Specifications

    Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text • Scan speeds vary according to the complexity of the document • Twain-compliant interface • Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced •...

  • Page 217: Supported Devices, Memory Card Specifications

    • Lexar Media JumpDrive: 256 MB Note: You might be able to use other USB flash drives with the device. However, HP cannot guarantee that they will function properly with the device because they have not been fully tested. Memory card specifications •...

  • Page 218: Fcc Statement, Shielded Cables

    Regulatory information This section contains the following topics: • FCC statement • Notice to users of the Canadian telephone network • Notice to users in the European Economic Area • Other regulatory information • Regulatory information for wireless products • Declaration of conformity •...

  • Page 219: Exposure To Radio Frequency Radiation (wireless Products Only)

    Exposure to radio frequency radiation (wireless products only) FCC statement...

  • Page 220: Notice To Users Of The U.s. Telephone Network

    Appendix D Notice to users of the U.S. telephone network Regulatory information...

  • Page 221: Notice To Users Of The Canadian Telephone Network

    Notice to users of the Canadian telephone network Notice to users of the Canadian telephone network...

  • Page 222: Notice To Users In The European Economic Area, Other Regulatory Information, Emi Statement (korea)

    Notice to users in the European Economic Area Other regulatory information • EMI statement (Korea) • VCCI statement (Japan) • Regulatory model number • Power cord statement • LED classification EMI statement (Korea) Regulatory information...

  • Page 223: Vcci Statement (japan), Regulatory Model Number, Power Cord Statement, Led Classification

    For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0602–01 or SNPRC-0602–02. This regulatory number should not be confused with the marketing name (HP Officejet Pro L7300/ L7500/L7600/L7700) or product number (CB778A, C8157A, C8158A, C8159A).

  • Page 224: Notice To Users In Canada/note à L'attention Des Utilisateurs Canadien, Brasil

    Appendix D Notice to users in Canada/Note à l'attention des utilisateurs Canadien Notice to users in Brazil/Notificação de Normas de Uso de Dispositivos Sem Fio do Brasil Regulatory information...

  • Page 225: Notice To Users In The European Union (english)

    Notice to users in the European Union (English) Regulatory information for wireless products...

  • Page 226: Notice To Users In France

    Appendix D Notice to users in France Regulatory information...

  • Page 227: Notice To Users In Germany

    Notice to users in Germany Regulatory information for wireless products...

  • Page 228: Notice To Users In Italy

    Appendix D Notice to users in Italy Regulatory information...

  • Page 229: Notice To Users In Spain

    Notice to users in Spain Regulatory information for wireless products...

  • Page 230: Declaration Of Conformity

    Appendix D Declaration of conformity HP Officejet Pro L7500/L7600 Regulatory information...

  • Page 231

    HP Officejet Pro L7700 Declaration of conformity...

  • Page 232: Reduction And Elimination, Power Consumption, Battery Information, Environmental Sustainability Program

    HP continuously improves the design processes of its products to minimize the negative impact on the office environment and on the communities where devices are manufactured, shipped, and used. HP has also developed processes to minimize the negative impact of the disposal of the device at the end of its printing life.

  • Page 233: Material Safety Data Sheets, Recycling, Product Packaging, Plastics

    Material safety data sheets Material safety data sheets (MSDSs) can be obtained from the following HP Web site: www.hp.com/go/msds. Recycling Design for recycling has been incorporated into this device: • The number of materials has been kept to a minimum while ensuring proper functionality and reliability.

  • Page 234: Index

    Index accessibility 11 accessories installation 21 order 198 self-test diagnostic page 97 turn on and off in driver 22 warranty 203 acoustic emissions 212 Add Printer installation 128 ADF (automatic document feeder) capacity 30 clean 153 clear jams 195 load originals 30 media sizes supported 33 administrator management tools 86...

  • Page 235

    50 custom-sized media guidelines 33 print on 41 sizes supported 35 customer support electronic 200 HP Instant Support 94 phone support 200 cut-off pages, troubleshoot 161 dark images, troubleshoot copies 168 scans 173 Declaration of Conformity (DOC) 226...

  • Page 236

    172 missing lines or dots 165 groups, speed-dial set up 44 hardware, fax setup test 175 header, fax 79 help HP Instant Support 94 see also customer support Help button 17 HP Instant Support about 94 accessing 95 myPrintMileage 94...

  • Page 237

    HP Printer Utility (Mac OS) administrator settings 89 features 86 opening 93 panels 93 HP Solution Center 26 HP Web Jetadmin about 94 features 86 humidity specifications 212 Information tab, Toolbox (Windows) 92 ink cartridge door, locating 14 ink cartridges...

  • Page 238

    (Mac OS) 94 networks advanced settings 100 connector illustration 15 Digital Filing button 16 Ethernet connections 19 firewalls, troubleshoot 159 HP Web Jetadmin 94 IP settings 101 link speed 100 Mac OS setup 128 operating systems supported 210 protocols supported 210...

  • Page 239

    199 remove 204 replace 150 status 87, 97, 145 supported 208 troubleshoot 159 warranty 203 privacy, HP Instant Support 95 processor specifications 209 Proof Sheet button control panel button 17 proof sheet button 17 proof sheets fill in 64...

  • Page 240

    14 Secure MMC memory card slot, locating 14 SecureEasySetup (SES), wireless communication 133 security Bluetooth 138 HP Instant Support 95 manage 87 wireless communication 134 wireless settings 131 self-test diagnostic page information on 96 print 97 send faxes...

  • Page 241

    176 fax phone cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless characters print 163...

  • Page 242

    Web sites accessibilty information 12 Apple 129 customer support 200 environmental programs 228 European ink cartridges 199 HP Web Jetadmin 94 material safety data sheets 229 order supplies and accessories 198 recycling 229 supply yield data sheet 208 wireless security 131...

  • Page 245

    © 2007 Hewlett-Packard Development Company, L.P. www.hp.com...

This manual also for:

L7300, Officejet pro l7300, Officejet pro l7500, Officejet pro l7600, Officejet pro l7700

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