Hp officejet j4500 all-in-one series user guide Size: 6.82 MB
This manual also for: L7500, L7600, L7700, Officejet pro l7380, Officejet pro l7550, Officejet pro l7580... Show all
Officejet pro l7590, Officejet pro l7650, Officejet pro l7680, Officejet pro l7750, Officejet pro l7780, C8187a, C8189a, C8192a, L7580 - officejet pro all-in-one color inkjet, L7590 - officejet pro all-in-one color inkjet, L7680 - officejet pro all-in-one color inkjet, L7780 - officejet pro all-in-one color inkjet, Officejet pro l7300 - all-in-one printer, Officejet pro l7500 - all-in-one printer, Officejet pro l7600 - all-in-one printer, L7300
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Critical error messages ...25 Change device settings ...25 Use the HP Solution Center (Windows) ...26 Use the HP photo and imaging software ...26 Text and symbols ...28 Type numbers and text on the control-panel keypad ...28 To enter text ... 28 To enter a space, pause, or symbol ...28...
Select print media ...32 Tips for selecting and using print media ...32 Understand specifications for supported media ...33 Understand supported sizes ...33 Understand supported media types and weights ...36 Set minimum margins ...37 Load media ...37 Configure trays ...40 Print on special and custom-sized media ...41 To print on special or custom-sized media (Windows) ...41 To print on special or custom-sized media (Mac OS) ...41 Print borderless ...42...
Edit a scanned original ...56 Edit a scanned photo or graphic ...56 Edit a scanned document using optical character recognition (OCR) software ...56 Change scan settings ...57 Cancel a scan job ...57 Work with memory devices (some models only) Insert a memory card ...58 Connect a digital camera ...59 Connect a storage device ...61 View photos ...62...
Network Printer Setup Utility (Mac OS) ...94 HP Web Jetadmin software ...94 HP Instant Support ...94 Security and privacy ...95 To gain access to HP Instant Support ...95 myPrintMileage ...95 Understand the self-test diagnostic page ...96 Understand the network configuration page ...98 Channel range definitions ...99...
Set up faxing for the device (some models only) ...101 Set up faxing (parallel phone systems) ...102 Choose the correct fax setup for your home or office ...102 Select your fax setup case ...104 Case A: Separate fax line (no voice calls received) ...105 Case B: Set up the device with DSL ...106 Case C: Set up the device with a PBX phone system or an ISDN line ...107 Case D: Fax with a distinctive ring service on the same line ...108...
10 Maintain and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health ...145 To print the print quality diagnostic page ...145 To align the printheads ...146 To calibrate the linefeed ...147 To clean the printheads ...147 To clean the printhead contacts manually ...147 To replace the printheads ...150...
Solve wireless problems ...191 Clear jams ...192 Clear a jam in the device ...193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online ...198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
Obtain HP telephone support ...200 Before you call ...200 Telephone support numbers ...201 Hewlett-Packard limited warranty statement ...203 Prepare the device for shipment ...204 Remove the ink cartridges and printheads before shipment ...204 Remove the control-panel faceplate ...205 Pack the device ...206 C Device specifications Physical specifications ...208...
Reduction and elimination ...228 Power consumption ...228 Battery information ...228 Material safety data sheets ...229 Recycling ...229 Product packaging ...229 Plastics ...229 Disposal of waste equipment by users in private households in the European Union ...229 HP products and supplies ...229 Index...230...
Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:...
For more information, see Understand the network configuration page. For more information, see print the print quality diagnostic page. www.hp.com/support www.hp.com For more information, see Obtain HP telephone support. For more information, see Use the HP photo and imaging software. Accessibility...
Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility. For accessibility information for the Mac OS, visit the Apple Web site at www.apple.com/accessibility.
Front view Automatic document feeder (ADF) Scanner glass Control panel (differs based on the HP All-in-One model that you have) Display (differs based on the model that you have) Output tray Output tray extension Length/width guides Tray 1 Tray 2 (available with some models)
Printing supplies area Ink cartridge door Ink cartridges Print-carriage access door Printheads Printhead latch Memory card slots CompactFlash (types I and II) Secure Digital, MultimediaCard (MMC), Secure MMC Memory Stick, Magic Gate Memory Stick, Memory Stick Duo, Memory Stick Pro Front universal serial bus (USB) port (PictBridge-enabled) Get started...
The layout and functions available on the control panel depend on which model that you have. The following sections describe control panel buttons, lights, and displays. Your model might not have all of the features described. Understand the HP All-in-One parts...
Control panel buttons and lights The following diagram and related table provide a quick reference to the control panel features. Label Name and Description One-touch speed-dial buttons: Access the first five speed-dial numbers. Speed Dial: Selects a speed-dial number. Scan Menu: Presents the Scan To menu for selecting a scan destination. Digital Filing: Scans and saves a document to a folder and shares documents with other people on your network.
Redial/Pause: Redials the most recently dialed number, or inserts a 3-second pause in a fax number. START SCAN: Starts a scan job and sends it to the destination you selected using the Scan To button. Understand the HP All-in-One parts...
Shows that an unknown ink cartridge is inserted. This icon might appear if an ink cartridge contains non-HP ink. Shows that a wired network connection exists. Shows that the device has wireless networking capability, but no wireless network connection exists.
All features are Follow the instructions supported, including Set up the device for Webscan. wireless communication (some models Printing from a Follow the instructions Bluetooth device such Set up the device for Understand the HP All-in-One parts only).
Description Recommended number of connected computers for best performance Bluetooth ® Wireless Technology Get started Supported software Setup instructions features as a PDA, camera Bluetooth phone, or Bluetooth- communication. enabled computer.
Install the accessories This section contains the following topics: • Install the duplexer • Install Tray 2 • Turn on accessories in the print driver Install the duplexer NOTE: This feature is available with some models of the device. You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplexer) is installed.
Tray 2 can hold up to 350 sheets of plain paper. For ordering information, see Accessories. To install Tray 2 1. Unpack the tray, remove the packing tapes and materials, and move the tray to the prepared location. The surface must be sturdy and level. 2.
To turn on accessories on Windows computers After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it to work with the device. (The duplexer does not need to be turned on.) 1.
The type of display on the control panel—color display or two-line display —depends on the model you have. • Scan menu: Presents a list of destinations; for example, HP photo and imaging software. On some models, you can scan and reprint a photo or scan to a memory card.
In most situations, this action solves the problem. If the message persists, your device might need service. Write down the error code, and then go to HP Instant Support to learn more about possible causes for the message. For more information, see Critical error messages Critical error messages inform you of a device failure.
HP Solution Center. If the HP Solution Center on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software, and then reinstall the software.
• On the taskbar, click Start, point to Programs or All Programs, select HP, and then click the HP Photosmart Software. 2. If you have more than one HP device installed, select the tab with your product's name. NOTE: On a Windows computer, the features available in the HP Photosmart Software vary depending on the devices you have installed.
Text and symbols You can use the keypad on the control panel to enter text and symbols. You can also enter text and symbols from the control panel by using the visual keyboard (some models only). The visual keyboard appears automatically on the color display when you set up a wired or wireless network, the fax header, or speed-dial entries.
Type text using the visual keyboard (some models only) You can enter text or symbols by using the visual keyboard that automatically appears on the color display when you must enter text. For example, the visual keyboard automatically appears when you are setting up a wired or wireless network, the fax header, or speed-dial entries.
Available symbols for dialing fax numbers (some models only) To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of symbols. The following table provides the symbols that you can use in a fax or phone number sequence, fax header information, and speed-dial entries.
To load an original in the document feeder tray 1. Load your original, with the print side up, into the document feeder tray. Place the pages so that the top edge of the document goes in first. Slide the media into the automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected.
The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at media.
Photo media • Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer. • Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.
U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)* Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)* HP Greeting Card Envelope (111 x 152 mm; 4.38 x 6 inches)* A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)* DL Envelope (110 x 220 mm;...
(continued) Media size Tray 1 Tray 2 Duplexer Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)* Photo media Photo media (76.2 x 127 mm; 3 x 5 inches)* Photo media (102 x 152 mm;...
* Not compatible for use with the ADF for single- or double- sided printing ** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights NOTE: Tray 2 and the duplexer are available with some models.
Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media U.S. Letter U.S. Legal U.S. Executive U.S. Statement 8.5 x 13 inch Cards Custom-sized media Photo media Envelopes * To achieve this margin setting on a computer running Windows, click the Advanced tab in the print driver, and select Minimize Margins.
To load Tray 1 (main tray) 1. Lift the output tray. 2. Insert the media print-side down along the right of the tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray.
To load Tray 2 1. Pull the tray out of the device by grasping under the front of the tray. 2. Insert the paper print-side down along the right of the tray. Make sure the stack of paper aligns with the right and back edges of the tray, and does not exceed the line marking in the tray.
4. Gently reinsert the tray. 5. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is available with some models. For ordering information, see printing supplies By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws media from Tray 2 (if it is installed and loaded with media).
Features or Color tab, and then select Paper Handling. • Toolbox (Windows): Click the Services tab and click Paper Handling. • HP Printer Utility (Mac OS): Click Paper Handling from the Printer Settings panel. • Control panel: Press the Setup button, select Preferences, and then select Default Tray or Tray Lock.
4. To set a custom media size: a. Click Manage Custom Sizes in the Paper Size pull-down menu. b. Click New and type a name for the size in the Paper Size Name box. c. In the Width and Height boxes, type the dimensions and set the margins, if desired.
11. Print the document. 12. If you printed on photo media with a tear-off tab, remove the tab to make the document completely borderless. To print a borderless document (Mac OS) 1. Load the appropriate media. For more information, see 2.
Edit or Delete icon. • Click Apply when you are finished. • HP Photosmart Software: Open the HP Photosmart Software and follow the instructions in the onscreen Help. • HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list.
• HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list. • Control panel: Press the Setup button, and then select the Speed Dial Setup option.
Embedded Web server (network connection): Open the embedded Web server, click the Settings tab, and then click Fax Speed-dial in the left pane. • HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list. •...
Print This section contains the following topics: • Change print settings • Print on both sides (duplexing) • Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver.
Print on both sides (duplexing) You can print on both sides of a sheet of media, either automatically by using the optional automatic two-sided printing accessory (duplexer), or manually by turning the media over and feeding it into the device again. •...
8. Choose a booklet layout from the Booklet Layout drop-down list, if you want. 9. Change any other settings, and then click OK. 10. Print your document. To perform automatic duplexing (Mac OS) 1. Load the appropriate media. For more information, see both sides of a page 2.
Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. This section contains the following topics: • Make copies from the control panel • Change the copy settings • Crop an original (color display models only) •...
TIP: You can resize the cropped image by changing the Reduce/Enlarge setting. Use Fit to Page to make a copy with borders. Enlarging a cropped image might affect print quality depending on the resolution of the image. To crop an image from the control panel 1.
You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer.
NOTE: The implementation of Direct Digital Filing requires a basic understanding of networking concepts. Setup of these features should be completed by users with some networking experience. To set up a network folder ▲ Create a folder on your network. This folder is used to store files that are scanned by using the Direct Digital Filing feature.
4. Select a computer name from the list of available computers, and then press OK. 5. Press the arrow keys to select the program that you want to use (such as the HP photo and imaging software). 6. Press OK or START SCAN.
Change scan settings To change scan settings • HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Scan Preferences from the drop-down list. • Windows: Open the device software, select Settings, select Scan Settings and Preferences, then select from the available options and make your selections.
Work with memory devices (some models only) The device comes with a memory card reader that can read several types of digital camera memory cards. You can use the device to save photos from these memory cards. You can also print a proof sheet, which shows thumbnail views of photos that are stored on a memory card.
(continued) Front universal serial bus (USB) port (PictBridge-enabled) To insert a memory card 1. Turn the memory card so that the label faces left, and the contacts are facing the device. 2. Insert the memory card into the corresponding memory card slot. Connect a digital camera The PictBridge-enabled front USB port is located beneath the memory card slots.
The device supports two industry-standard formats, PictBridge and Digital Print Order Format (DPOF) file format 1.1, so you do not have to reselect the photos to print. • The PictBridge standard saves the print instructions on the camera itself. In order to print photos using PictBridge, you need to put the camera into PictBridge mode, and then plug the camera into the front USB port of the device with a USB cable.
Connect a storage device You can connect a storage device such as a keychain drive, portable hard drive, or a digital camera in storage mode to the front USB port. The front USB port is located beneath the memory card slots. NOTE: Digital cameras that are in storage mode can be attached to the front USB port.
You can press and hold down the arrow keys to quickly navigate through all photos. View photos using your computer You can view and edit photos using the HP Photosmart Software that came with your device. For more information, see the onscreen HP Photosmart Software Help.
From the device, you can only access JPEG and TIFF image files. To print other types of files, transfer the files from your memory card or storage device to your computer and use the HP Photosmart Software. Printing photos from a proof sheet requires three steps: •...
To complete a proof sheet 1. Select the photos to print by using a dark pen or pencil to fill in the circles located under the thumbnail images on the proof sheet. If you want to print more than one copy of a photo, fill in the second or third circle.
NOTE: The device will not stitch multiple photos together to create a panoramic photo, you must use another software application, such as HP Photosmart software. To print a panoramic photo 1. Insert a memory card into the appropriate slot on the device, or connect a storage device to the front USB port.
To edit the selected photo before printing a. Press OK to display the selection menu. b. Press the arrow keys to highlight Edit, and then press OK. To select additional photos for printing a. Press the arrow keys to scroll through the photos on your memory card or storage device.
7. Press the arrow keys to highlight the size you want to print, and then press OK. When you press OK, the selected photo reappears. 8. (Optional) Change print settings or select additional photos to print. To print more than one copy of the selected photo a.
video on one sheet of paper in the order that they appear in the video. The video frames are automatically selected by your device. To create video action prints 1. Insert a memory card into the appropriate slot on the device, or connect a storage device to the front USB port.
To save photos 1. Insert a memory card into the appropriate slot on the device, or connect a storage device to the front USB port. 2. Press Photo Menu. 3. Choose the appropriate display: For color display models a. Press the arrow keys and select Save. b.
To send a basic fax from the control panel 1. Load your originals. For additional information, see NOTE: If you are sending a multiple-page fax, you must load the originals in the document feeder tray. You cannot fax a multiple-page document from the glass.
3. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 4.
3. When you hear the dial tone, enter the number by using the keypad on the control panel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial, when prompted to enter your PIN, press Speed Dial or a one-touch speed dial button to select the speed dial entry where you have your PIN stored.
You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone line, but not directly connected to the device To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2.
NOTE: If Backup Fax Reception is enabled and you turn off the device, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the device was in an error condition. You must contact the senders to ask them to resend any unprinted faxes.
Block junk fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the device does not print faxes received from those numbers. When an incoming fax call is received, the device compares the number to the list of junk fax numbers to determine if the call should be blocked.
4. Use the keypad to enter a fax number to block, and then press OK. Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different.
Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the device.
If you connect the device to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the device detects the specified ring pattern, it answers the call and receives the fax.
To set the answer ring pattern via the embedded Web server ▲ Click the Settings tab, click Fax in the left pane, click the Advanced sub-tab, select a ring pattern in the Distinctive Ring drop-down menu, and then click the Apply button.
To set the redial options • Embedded Web server (network connection): Open the embedded Web server, click the Settings tab, click Fax in the left pane, and then click the Advanced tab. • Control panel: Press Setup, press Advance Fax Setup, and then use the Busy Redial or No Answer Redial options.
Some Internet faxing services do not work properly when the device is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium.
Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive. The default fax confirmation setting is Off. This means that a confirmation report is not printed for each fax sent or received.
2. See the onscreen Help for the HP photo and imaging software for further instructions. The log lists faxes that have been sent from the control panel and the HP photo and imaging software and all faxes that have been received.
NOTE: Mac OS users can use the control panel, the embedded Web server, and the HP Printer Utility. Windows users can use the control panel, the embedded Web server, the printer driver, the Toolbox, the HP Web Jetadmin, and myPrintMileage.
(continued) If you want to... Usage of supplies and media Operation and status Administer the device Device maintenance Device security Scanner bulb time Tray settings Device volume or control button volume settings Alerts and notifications * Available if myPrintMileage is installed. Monitor the device This section provides instructions for monitoring the device.
(continued) Use this tool... HP Printer Utility (Mac OS) Administer the device This section provides information about administering the device and modifying settings. Use this tool... Control panel Embedded Web server Configure and manage to obtain the following information... about replacement ink cartridges and expirations dates.
(continued) Use this tool... Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure network settings: Click the Networking tab, and then click an option in the left pane. • Set a static IP address: Click the Networking tab, and then click either Wired 802.3 or...
You can open the embedded Web server by using these methods: NOTE: To open the embedded Web server from the printer driver (Windows), or the HP Printer Utility (Mac OS), the device must be on a network and must have an IP address. •...
From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox. • Right-click the HP Digital Imaging Monitor in the tray, point to Printer Model Name and then click Display Printer Toolbox. Contents...
Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you to diagnose issues affecting the print quality of the device. For more...
Calibrate Linefeed: Allows you to perform linefeed calibration. For more information, see • HP Support: Gain access to HP Web site where you can find support for the device, register the device, and find information about returning and recycling used printing supplies.
Notification of print driver updates: Alerts you when there is an update for the printer driver. A message appears on the HP Instant Support homepage; click the link within the message to go directly to the download section of the HP Web site. •...
Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. •...
Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view, and then click myPrintMileage. NOTE: Do not bookmark the Web pages that are used to open myPrintMileage.
If you need to call HP, it is often useful to print the self-test diagnostic page before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories.
If the device is connected to a network, you can print a network configuration page to view the network settings for the device. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.
To print the network configuration page from the control panel • If the device has a two-line display: Press the Setup button, select Network Setup, select Print Network Settings, and then press OK. • If the device has a color display: Press the Setup button, select Network, select View Network Settings, select Print Network Configuration Page, and then press OK.
Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your device. For more information on setting up a wireless connection and the Wireless Setup Wizard, see (some models only).
(Windows) or HP Fax Setup Utility (Mac OS) through the software you installed with the device. After you run the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), follow the procedures in this section to complete your fax setup.
to connect some of your existing office equipment directly to the device, and you might also need to change some fax settings before you can fax successfully. To determine the best way to set up the device in your home or office, first read through the questions in this section and record your answers.
6. Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the device? Continue answering questions. 7. Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the device? After you have completed answering the questions, proceed to the next section to select your fax setup case.
(continued) Other equipment/services sharing your fax line (You answered Yes to questions 4 and 7 only.) Computer dial-up modem (You answered Yes to question 5 only.) Voice calls and computer dial- up modem (You answered Yes to questions 4 and 5 only.) Voice calls and answering machine (You answered Yes to...
To set up the device with a separate fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
(continued) Use the phone cord supplied in the box with the device to connect to the 1-LINE port To set up the device with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the device, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1- LINE on the back of the device.
Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the device as described in this section.
Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the device as described in this section. Figure 9-4 Back view of the device Telephone wall jack Use the phone cord supplied in the box with the device to connect to...
3. Now you need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically, it answers all incoming calls and receives faxes. The device will not be able to distinguish between fax and voice calls in this case;...
To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
To set up the device with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Telephone wall jack Parallel splitter DSL/ADSL splitter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device. Connect the other end of the cord to the DSL/ADSL filter. Computer Computer DSL/ADSL modem NOTE:...
NOTE: Since your computer modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer modem to send an e-mail or access the Internet. •...
Computer Telephone To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem NOTE: You will need to purchase a parallel splitter (also called a coupler). A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls.
To set up the device with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the device.
NOTE: Since your computer dial-up modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet. •...
To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The device monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the device emits fax reception tones and receives the fax;...
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ ADSL filters, otherwise you will experience noise when making voice calls.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Fax Configuration Web site for your country/region. Austria Germany Switzerland (French) Switzerland (German) United Kingdom Finland Denmark Sweden Norway Netherlands Belgium (Dutch) Belguim (French) Portugal Configure and manage www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig www.hp.be/fr/faxconfig www.hp.pt/faxconfig...
Also, you must have administrator privileges to install a printer driver on Windows 2000, Windows XP, or Windows Server 2003. When setting up the device, HP recommends that you connect it after you install the software because the installation program is designed to provide you with the easiest setup experience.
To connect the device before installing the software If you connected the device to the computer before installing the device software, the Found New Hardware wizard displays on the computer screen. NOTE: If you turned on the device, do not turn it off or unplug the cable from the device while the installation program is running.
Network connection If the device has network capability, it can be shared in a network environment by connecting it directly to the network. This type of connection offers the ability to manage the device using the embedded Web server from any computer on the network.
A client computer can connect to the device in the following ways: • In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see using Add Printer. • On the network, browse to the device and drag it to your Printers folder. •...
To share the device on a locally shared network When you connect the device directly, you can share it with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low. The connected computer is slowed down when many users print to the device.
(continued) Network cable For more information, see a wireless network (Mac OS) communication using the installer SecureEasySetup (SES) For more information, see communication using SecureEasySetup * An ad hoc network can be set up using the Wireless Connection Utility on the Starter NOTE: If you encounter problems, see To use the device with any wireless connection, you must run the installation...
• Be on the same subnet and same channel • Have the same 802.11 security settings • Infrastructure (recommended): On an infrastructure network, the device is set to infrastructure communication mode and communicates with other devices on the network, whether the devices are wired or wireless, through a WAP. WAPs commonly act as routers or gateways on small networks.
4. Press an arrow button to move to Wizard, and then press OK. 5. Follow the display instructions to complete the setup. To set up wireless communication using the installer (Windows) For this method, you will need to have a network set up and running. 1.
NOTE: Be sure to unplug the Ethernet cable when you are done. To set up wireless communication using SecureEasySetup (SES) If your wireless router is SES compatible, see the following instructions to set up using SES. NOTE: You will need a wireless access point with SecureEasySetup to use this method.
5. For ad hoc networks, click the AirPort icon on the menu bar and select "hpsetup" under Computer to Computer Networks. For wireless networks, click the AirPort icon, and then click Other to join the network. 6. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD.
You can also use Bluetooth technology to print from a computer to the device. To set up the device for Bluetooth communication from the control panel 1. Insert the HP Bluetooth Adapter into the front USB port (shown in the graphic below).
2. Some Bluetooth devices exchange addresses when they communicate with each other and establish a connection. Also, some Bluetooth devices display the name of the other device when connected. If you do not want the default name displayed as the name of your device, you can change the device name. Do the following, as appropriate: To find out the address of the device a.
• Widcomm/Broadcom stack: If you have an HP computer with Bluetooth built in, or if you have installed an HP Bluetooth adapter, then your computer has the Widcomm/Broadcom stack. If you have an HP computer and plug in an HP Bluetooth adapter, it will install automatically using the Widcomm/Broadcom stack.
3. Press the Power button on the control panel to turn the device off, and press it again to turn it on. 4. Attach an HP Bluetooth adapter to the computer and turn it on. Make sure that you have installed the software that came with the adapter. Or, if your computer has Bluetooth built in, just turn on your computer.
Use a passkey to authenticate Bluetooth devices You can set the security level of the device to either High or Low. • Low: The device does not require a passkey. Any Bluetooth device within range can print to it. NOTE: The default security setting is Low.
Plug and Play events to complete. 10. Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To uninstall from a Windows computer, method 2 NOTE: Use this method if Uninstall is not available in the Windows Start menu.
Add/Remove Programs. - Or - Click Start, click Control Panel, and then double-click Programs and Features. 2. Select HP Officejet Pro All-in-One Series, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect the device from your computer.
Chapter 9 6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and also see To install the software before connecting the device (recommended). Configure and manage...
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. NOTE:...
Replace the ink cartridges You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. For information about using these tools, see Use device management page to view this information (see NOTE: The ink levels shown are an estimate only.
4. Replace the printheads if the problems persist after cleaning. For more information, see CAUTION: HP is not responsible for damage to the device that results from modifying the printheads. To check printhead health Use one of the following means to check the printhead health. If the status of any printhead is not good or fair, then perform one or more of the maintenance functions, or clean or replace the printhead.
• Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the Information and Support panel. Maintain and troubleshoot To align the printheads. To clean the To calibrate the printheads.
Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. To clean the printhead contacts manually After the printheads are installed, you might get a control panel message telling you the device will not print.
3. Lift the printhead latch. 4. Lift the handle of the printhead (which corresponds to the control panel message) and use it to pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper.
6. Wipe the electrical contacts on the printhead but do not touch the nozzles. NOTE: The electrical contacts are small copper-color squares, grouped on one face of the printhead. The nozzles are on a different face of the printhead. Ink will be visible on the nozzles.
8. Clean the electrical contacts in the printhead slot inside the device with a clean, dry, soft and lint-free cloth. 9. Plug in the power cord and turn on the device. The control panel should indicate that the printhead is missing. 10.
3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. Maintain the printheads...
6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: 7. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact.
Dust or dirt on the scanner glass, ADF lid backing, or ADF frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. Clean the scanner glass To clean the scanner glass 1.
5. Unhook and remove the ADF frame. 6. Clean the ADF frame by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Clean both sides of the transparent film, including the white strip on the inside of the ADF frame. CAUTION: Use only glass cleaner.
Clean the exterior NOTE: Before cleaning the device, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the device does not require cleaning. Keep fluids away from the interior of the device, as well as from the control panel.
A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates.
Check the printhead initialization When printheads are installed or replaced, the device automatically prints a few alignment pages to align the printheads. This process takes about 12 minutes. Until this process is complete, only the automatic alignment pages can be printed. Check the device software installation If the device is turned off when printing, an alert message should appear on your computer screen;...
Check for empty ink cartridges Check the control panel to see which cartridge is low or empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Understand the self-test diagnostic are printing black text and a blank page prints, the black cartridge might be empty. For...
Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead. Something on the page is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of white paper.
For more information, see print the print quality diagnostic Check the paper quality The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see Maintain and troubleshoot cartridges.
Color documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. Try using another print mode, such as Normal, to reduce ink, or use HP Premium Paper designed for printing vivid color documents. For more information, see...
Check the media type Some types of media do not accept ink well. For these types of media, ink will dry more slowly and smearing may occur. For more information, see Ink is not filling the text or graphics completely Check the media type Some media types are not suitable for use with the device.
Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or printhead. HP does not guarantee or support refilled ink cartridges. For ordering information, see Check the printheads Print the print quality diagnostic page on a clean sheet of white paper.
Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading.
If you are starting the scan from a computer, see the software Help for troubleshooting information. Change the copy settings. Change the copy settings. Change the copy settings. Load media. cartridges. Support and warranty Clean the device for more for information about HP Solve scan problems...
• If you are using the HP photo and imaging software, the default settings in the HP photo and imaging software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP photo and imaging software for instructions about changing the properties.
Text cannot be edited • Check the settings • Make sure that the OCR software is set to edit text. • When you scan the original, make sure that you select a document type that creates editable text. If text is classified as a graphic, it is not converted to text. •...
following suggestions do not solve the problem, you might need to use a better-quality version of the original. • To eliminate the patterns, try reducing the size of the image after scanning. • Print the scanned image to see if the quality is better. •...
Try adjusting the settings. Make sure that the resolution and color settings are correct. • Size is reduced The HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings. Unable to scan to network folder (Direct Digital Filing) NOTE: The Direct Digital Filing feature does not support Windows Active Directory.
• Make sure the folder has been shared and that users can both read and write to the folder. For more information, see the documentation available for your operating system. • Make sure the folder name is entered in the correct format in the EWS and that the username and password are entered correctly.
• If you are running the test from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), make sure the device is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the device is busy.
• Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the device is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the device.
• Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.
continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed Solution: • Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
Press the Power button to turn on the device. After turning on the device, HP recommends you wait five minutes before sending or receiving a fax. The device cannot send or receive faxes while it is initializing after being turned on.
which can be a standard phone cord that you might already have in your home or office.. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.
The device is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
• If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the device when you have a voice mail service, see Shared voice/fax line with voice manually, see...
• If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone.
Solve photo (memory card) problems If the following topics do not help, see support. machine. If you do not connect Set the number of rings before Support and warranty for information about HP Solve photo (memory card) problems...
NOTE: If you are starting a memory card operation from a computer, see the software Help for troubleshooting information. The device cannot read the memory card • Check the memory card • Make sure that the memory card is one of the supported types. For Compact Flash II - solid state memory only.
The device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to the device. For more information, Replace the ink Solve device management problems This section provide solutions to common problems that involve managing the device.
Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. Maintain and troubleshoot Support and warranty for information about HP...
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). Solve alignment page problems Check the device to ensure the following: •...
Solve network problems NOTE: After correcting any of the following, run the installation program again. General network troubleshooting • If you are unable to install the device software, verify that: • All cable connections to the computer and the device are secure. •...
Solve wireless problems If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks. Check the wireless communication settings • Make sure the computer’s wireless card is set to the correct wireless profile. A wireless profile is a set of network settings unique to a given network.
Add hardware addresses to a wireless access point (WAP) MAC filtering is a security feature in which a wireless access point (WAP) is configured with a list of MAC addresses (also called “hardware addresses”) of devices that are allowed to gain access to the network through the WAP. If the WAP does not have the hardware address of a device attempting to access the network, the WAP denies the device access to the network.
Clear a jam in the device To clear a jam 1. Remove all media from the output tray. 2. Check the rear access panel or the duplexer. a. Push the button on either side of the rear access panel or the duplexer, and then remove the panel or unit.
Clear jams in the ADF If media is jammed in the ADF, use the following instructions below to clear the jam. For information about how to avoid jams, see To clear a jam in the ADF 1. If a page is sticking out of an area, gently try to remove it without tearing the page. If you feel resistance, continue with the following steps.
4. While lifting the green lever, rotate the pick mechanism until it stays open. 5. Gently try to remove the page without tearing it. If you feel resistance, continue with the next step. 6. Open the ADF and gently loosen the media by using both hands. 7.
11. Close the ADF and replace the document feeder tray. Tips for avoiding jams • Make sure that nothing is blocking the paper path. • Do not overload the trays. For more information, see supported media. • Load paper properly and when the device is not printing. For more information, see Load media •...
HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
HP 88 Magenta and Cyan HP media To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com. Choose your country/region, and then select Buy or Shopping. to locate information on HP ink cartridges.
• Pack the device Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: •...
4. Note how the device is connected to your system, such as through USB or network connection. 5. Obtain the version number of the printer software, such as HP Officejet Pro L7500 Series Version: 126.96.36.199. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.)
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: •...
Use either your finger or insert a thin object in the tab on the upper right corner of the control-panel faceplate to pry the control-panel faceplate off. 4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP All- in-One.
To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device. If you do not have the original packaging materials, please use other adequate packaging materials.