Sign in today to find solutions:

Forgot your password?

Don't have an account? Sign up

HP OFFICEJET 7500A User Manual

Hewlett-packard all in one printer user manual.

 
OFFICEJET
7500A
User Guide
E910

Summary of Contents

  • Page 1

    OFFICEJET 7500A User Guide E910...

  • Page 3

    HP Officejet 7500A (E910) e- All-in-One User Guide...

  • Page 4

    Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 5: Table Of Contents

    Control-panel display icons...13 Change printer settings...14 Select the mode...14 Change printer settings...14 Finding the printer model number...15 HP Digital Solutions...15 Select print media...15 Recommended papers for printing and copying...16 Recommended papers for photo printing...17 Tips for selecting and using media...17 Load an original on the scanner glass...18...

  • Page 6: Table Of Contents

    Print photos...35 Print photos on photo paper (Windows)...35 Print photos on photo paper (Mac OS X)...35 Print photos from a memory device ...36 Print DPOF photos...37 Print on special and custom-size paper...37 Print on special or custom-size paper (Mac OS X)...38 Set up custom sizes (Mac OS X)...38 Print borderless documents...38 Print borderless documents (Windows)...39...

  • Page 7: Table Of Contents

    Replace the ink cartridges...75 Store printing supplies...78 Usage information collection...78 Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call...81 Phone support period...82 Telephone support numbers...83 After the phone support period...85 General troubleshooting tips and resources...85 Solve printing problems...86...

  • Page 8: Table Of Contents

    Print troubleshooting...87 Envelopes print incorrectly...87 Borderless printing...88 The printer is not responding or nothing happens when I try to print...88 The printer prints meaningless characters...92 Page order...92 The margins are not printing as expected...92 Text or graphics are cut off at the edge of the page...93 A blank page came out while printing...95 Paper is not picked up from the input tray...96 Print quality troubleshooting...98...

  • Page 9: Table Of Contents

    Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)...155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware addresses to a wireless access point (WAP)...156 Configure your firewall to work with printers...156...

  • Page 10: Table Of Contents

    Understand specifications for supported media...172 Set minimum margins...176 Guidelines for two-sided (duplex) printing...177 Print resolution...177 Copy specifications...178 Fax specifications...178 Scan specifications...179 HP Web site specifications...179 Operating environment...179 Electrical requirements...180 Acoustic emission specification...180 Memory card specifications...180 Regulatory information...181 FCC statement...182 Notice to users in Korea...182 VCCI (Class B) compliance statement for users in Japan...182...

  • Page 11: Table Of Contents

    Disposal of waste equipment by users in private households in the European Union...191 Power consumption...191 Chemical Substances...192 RoHS notices (China only)...192 Third-party licenses...193 HP Officejet 7500A (E910) e-All-in-One...193 B HP supplies and accessories Order printing supplies online...198 Supplies...198 Ink cartridges...198 HP media...199 C Additional fax setup Set up faxing (parallel phone systems)...200...

  • Page 12: Table Of Contents

    Guidelines for ensuring wireless network security...228 To add hardware addresses to a WAP...228 Other guidelines...228 Guidelines for reducing interference on a wireless network...229 Uninstall and reinstall the HP software...229 E Printer management tools HP printer software (Windows)...231 HP Utility (Mac OS X)...231 Embedded Web server...231...

  • Page 13: Accessibility

    Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action.

  • Page 14: Eco-tips, Understand The Printer Parts, Front View

    Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives.

  • Page 15: Printing Supplies Area, Back View

    Printing supplies area Cartridge access door Ink cartridges Back view Universal serial bus (USB) port Ethernet port Power input 1-LINE (fax) 2-EXT (phone) Understand the printer parts...

  • Page 16: Use The Printer Control Panel, Overview Of Buttons And Lights

    Use the printer control panel This section contains the following topics: • Overview of buttons and lights • Control-panel display icons • Change printer settings Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features.

  • Page 17: Control-panel Display Icons

    Control-panel display icons Icon Purpose Shows that a wired network connection exists. Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication. Displays screen where you can see information about the ink cartridges, including fill levels.

  • Page 18: Change Printer Settings, Select The Mode, Change Printer Settings

    TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about these tools, see Printer management tools.

  • Page 19: Finding The Printer Model Number, Hp Digital Solutions, Select Print Media

    The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media. This section contains the following topics: •...

  • Page 20: Recommended Papers For Printing And Copying

    Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available.

  • Page 21: Recommended Papers For Photo Printing, Tips For Selecting And Using Media

    NOTE: At this time, some portions of the HP Web site are available in English only. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer.

  • Page 22: Load An Original On The Scanner Glass

    • When loading the trays and ADF, make sure the media is loaded correctly. For more information, see Load media or Load an original in the automatic document feeder (ADF). • Do not overload the tray or ADF. For more information, see Media specifications. •...

  • Page 23: Load An Original In The Automatic Document Feeder (adf)

    3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. NOTE: Legal-size documents cannot be scanned, copied, or faxed using the ADF.

  • Page 24: Load Media, Load Standard-size Media

    2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This section contains the following topics: •...

  • Page 25

    3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4.

  • Page 26: Load Envelopes

    Load Envelopes To load envelopes Use these instructions to load an envelope 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it. 3.

  • Page 27: Load Cards And Photo Paper

    5. Lower the output tray. 6. Pull out the tray extender. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it.

  • Page 28: Load Transparencies, Load Custom-size Media

    Load transparencies To load transparencies Use these instructions to load transparencies. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it. 3.

  • Page 29: Insert A Memory Card

    3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4.

  • Page 30: Maintain The Printer, Clean The Scanner Glass

    Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder (ADF) Clean the scanner glass NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.

  • Page 31: Clean The Exterior, Clean The Automatic Document Feeder (adf)

    3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass.

  • Page 32

    If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3).

  • Page 33

    To clean the plastic strip inside the automatic document feeder Use these instructions to clean the plastic strip inside the ADF. 1. Turn off the printer and unplug the power cord. For more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged, the date and time might be erased.

  • Page 34

    3. Continue lifting the automatic document feeder cover to the vertical position. 4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it.

  • Page 35: Turn Off The Printer

    7. Plug in the power cord, and then turn on the printer. NOTE: If you still see dust or lines on scans after cleaning the plastic strip, you may need to order a new plastic strip. For more information, see www.hp.com/ support.

  • Page 36: Print Print Documents

    NOTE: With certain types of paper, you can print on both sides of a sheet of paper (called “two-sided printing” or “duplex printing”). For more information, see Two-sided printing (duplexing). NOTE: You can print from anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system.

  • Page 37: Print Documents (windows), Print Documents (mac Os X), Print Brochures, Print Brochures (windows)

    • Print brochures (Mac OS X) Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools.

  • Page 38: Print Brochures (mac Os X), Print On Envelopes, Print On Envelopes (windows)

    5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced tab, and then change the Print in Grayscale option. 6.

  • Page 39: Print On Envelopes (mac Os X), Print Photos, Print Photos On Photo Paper (windows)

    6. Click the Paper/Quality tab, and then select the appropriate envelope type from the Paper Size drop-down list. TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box. 7.

  • Page 40: Print Photos From A Memory Device

    5. Select the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: automatically focuses the image; moderately adjusts image sharpness. 6. To print the photo in black and white, click Grayscale from the Color pop-up menu, and then select one of the following options: •...

  • Page 41: Print Dpof Photos, Print On Special And Custom-size Paper

    - or - a. Touch a photo you want to print. The photo enlarges and gives you several editing options. • Touch the up and down arrows to specify the number of copies you want to print. • Touch the Full Screen icon to enlarge the photo to fill the screen. •...

  • Page 42: Print On Special Or Custom-size Paper (mac Os X)

    Print on special or custom-size paper (Mac OS X) NOTE: Before you can print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac OS X).

  • Page 43: Print Borderless Documents (windows), Print Borderless Documents (mac Os X)

    6. Select any other print settings that you want, and then click Print to begin printing. HP ePrint With HP ePrint, you can print from email connected mobile phones, netbooks, or other mobile devices—anywhere, anytime. Using your mobile device service and the printer’s Web Services, you can print documents to a printer that could be sitting next to you or sitting thousands of miles away.

  • Page 44

    Follow the instructions on the printer’s control panel to enable and set up the printer’s Web Services. For more information, see www.hp.com/go/ePrintCenter. Two-sided printing (duplexing) With certain types of paper, you can print on both sides of a sheet of paper (called “two- sided printing”...

  • Page 45: Scan To A Computer

    HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit.

  • Page 46: Scan To A Memory Card, Scan A Larger Original (a3 Or 11x17 Inch)

    Programs, select the folder for your HP printer, and then select HP Scan. • Mac OS X: Click the HP Utility icon in the Dock, click Applications, and then double-click HP Scan 3. 3. To start the scan, click Scan.

  • Page 47

    2. On the computer, open the scan software. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. 3. Touch Size Original to choose the size of the original document, and then select A3 or 11 x 17 inch.

  • Page 48: Scan Using Webscan, Scanning Documents As Editable Text

    Start Scan. Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.

  • Page 49

    ◦ The text is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m." ◦ The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much. Scanning documents as editable text...

  • Page 50

    Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory.

  • Page 51: Change Copy Settings

    3. Touch the A3/11x17 checkbox on the Copy screen, and then select Settings to change any other copy settings. 4. Select Black to make a black-and-white copy, or Color to make a color copy. 5. Select the size of the original. 6.

  • Page 52: Send A Standard Fax

    You might have already done this as part of the initial setup, by using either the control panel or the HP software provided with the printer. You can verify the fax is set up correctly by running the fax setup test from the control panel. For more information on the fax test, see Test fax setup.

  • Page 53: Send A Standard Fax From The Computer

    To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer that you want to fax.

  • Page 54: Send A Fax Manually From A Phone

    6. Click Print or OK. 7. Enter the fax number and other information for the recipient, change any further settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document. Mac OS X 1.

  • Page 55: Send A Fax Using Monitor Dialing, Send A Fax From Memory

    4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5.

  • Page 56: Schedule A Fax To Send Later

    you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax from memory 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF).

  • Page 57: Send A Fax To Multiple Recipients, Send A Fax In Error Correction Mode

    To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax, and then select Fax Settings. 2. Touch Cancel Scheduled Fax . Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries.

  • Page 58: Receive A Fax, Receive A Fax Manually

    Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting.

  • Page 59: Set Up Backup Fax, Reprint Received Faxes From Memory

    4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b.

  • Page 60: Poll To Receive A Fax, Forward Faxes To Another Number

    HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

  • Page 61: Set The Paper Size For Received Faxes, Set Automatic Reduction For Incoming Faxes

    4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax. NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report.

  • Page 62: Block Unwanted Fax Numbers, Add Numbers To The Junk Fax List

    Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of unwanted fax numbers to determine if the call should be blocked.

  • Page 63: Print A Junk Fax Report

    4. Touch Remove Numbers. 5. Touch the number you want to remove, and then select OK. Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers. To print a Junk Fax Report 1.

  • Page 64: Activate Fax To Pc And Fax To Mac

    Fax to PC or Fax to Mac. • Turn Off: Turn off Fax to PC or Fax to Mac. NOTE: Use the HP software on your computer to turn on Fax to PC or Fax to Mac. • Disable Fax Print: Choose this option to print faxes as they are received. If you turn off printing, color faxes will still print.

  • Page 65: Set Up Speed-dial Entries, Set Up And Change Speed-dial Entries

    TIP: In addition to creating and managing speed-dial entries from the printer’s control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer’s embedded Web server (EWS). For more information, see Printer management tools.

  • Page 66: Set Up And Change Group Speed-dial Entries, Delete Speed-dial Entries

    4. If you want to change the fax number, type the new number, and then touch Next. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.

  • Page 67: Print A List Of Speed-dial Entries, Change Fax Settings, Configure The Fax Header

    Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer.

  • Page 68: Set The Number Of Rings Before Answering, Change The Answer Ring Pattern For Distinctive Ring

    If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax.

  • Page 69: Set The Dial Type

    NOTE: The printer cannot receive faxes when the main phone number is off the hook. To change the answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. 2. Touch right arrow 3.

  • Page 70: Set The Redial Options, Set The Fax Speed

    Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the busy-redial and no-answer-redial options. Use the following procedure to turn the options on or off. •...

  • Page 71: Set The Fax Sound Volume, Fax And Digital Phone Services, Fax Over Internet Protocol

    Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing.

  • Page 72: Use Reports, Print Fax Confirmation Reports

    NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more information, see Printer management tools.

  • Page 73: Print Fax Error Reports

    NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you choose On (Fax Send) or On (Send and Receive), and if you scan the fax to send from memory. To enable fax confirmation 1.

  • Page 74: Print And View The Fax Log, Clear The Fax Log

    Print and view the fax log You can print a log of faxes that have been received and sent by the printer. To print the fax log from the printer control panel 1. Touch right arrow 2. Touch Fax Setup, touch down arrow 3.

  • Page 75

    To view the Call History 1. Touch right arrow , and then select Fax. Touch (Call History). Use reports...

  • Page 76

    To use HP Apps , the printer needs to be connected to the Internet (either using an Ethernet cable or wireless connection). Follow the instructions on the printer’s control panel to enable and set up this service.

  • Page 77: Marketsplash By Hp

    Marketsplash account, available from any computer and directly from the printer’s control-panel display (on select models only). To get started, select Marketsplash by HP in the HP printer software that came with your printer. Or for more information, visit marketsplash.com.

  • Page 78

    • Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation.

  • Page 79: Check The Estimated Ink Levels, Replace The Ink Cartridges

    In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the printer, see Order printing supplies online.

  • Page 80

    NOTE: At this time, some portions of the HP Web site are available in English only. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time.

  • Page 81

    5. Twist the orange cap to snap it off. NOTE: Make sure the plastic tab is entirely removed and that the label is slightly torn, revealing the vent channel. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot.

  • Page 82: Store Printing Supplies, Usage Information Collection

    Turn off the printer. Usage information collection The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip collects a limited set of information about the usage of the...

  • Page 83

    3. Touch OK to turn off usage information collection. NOTE: If you turn off the memory chip's ability to collect the printer's usage information, you can still continue to use the cartridge in the HP printer. , and then touch Setup.

  • Page 84

    If you have a problem, follow these steps 1. Check the documentation that came with the printer. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features: •...

  • Page 85: Obtain Electronic Support, Hp Support By Phone, Before You Call

    • After the phone support period Before you call Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information: • Model number (for more information, see Finding the printer model number) •...

  • Page 86: Phone Support Period

    • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦...

  • Page 87: Telephone Support Numbers

    Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. HP support...

  • Page 88

    Chapter 8 For the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support ℡ ℡ Solve a problem...

  • Page 89: After The Phone Support Period, General Troubleshooting Tips And Resources

    After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

  • Page 90: Solve Printing Problems, The Printer Shuts Down Unexpectedly, Alignment Fails

    If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. Printer takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the printer.

  • Page 91: Print Troubleshooting, Envelopes Print Incorrectly

    Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts.

  • Page 92: Borderless Printing, The Printer Is Not Responding Or Nothing Happens When I Try To Print

    Solution: Try printing the image from the photo imaging software that came with the printer. Cause: Printing a borderless image from a non-HP software application produced unexpected results. The printer is not responding or nothing happens when I try to print Try the following solutions to resolve the issue.

  • Page 93

    Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and then click Print & Fax. Open the print queue for your printer.

  • Page 94

    Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the printer, check the printer's control panel to see if there are any errors. Cause: The printer was busy with another task. If this did not solve the issue, try the next solution.

  • Page 95

    Solution 9: Check the connection from the printer to your computer Solution: Check the connection from the printer to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the printer. Make sure the other end of the USB cable is plugged into a USB port on your computer.

  • Page 96: The Printer Prints Meaningless Characters, Page Order, The Margins Are Not Printing As Expected

    The printer prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. •...

  • Page 97: Text Or Graphics Are Cut Off At The Edge Of The

    Make sure the margin settings for the document do not exceed the printable area of the printer. To check your margin settings 1. Preview your print job before sending it to the printer. In most software applications, click the File menu, and then click Print Preview. 2.

  • Page 98

    • Solution 3: Load the stack of papers correctly • Solution 4: Try printing with borders Solution 1: Check the margin settings Solution: Check the printer margins. Make sure the margin settings for the document do not exceed the printable area of the printer.

  • Page 99: A Blank Page Came Out While Printing

    Remove the stack of paper from the input tray, and then reload the paper. For more information, see: Load media Cause: The paper was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 4: Try printing with borders Solution: Try printing with borders by turning off the borderless option.

  • Page 100: Paper Is Not Picked Up From The Input Tray

    Solution 3: Check the ink levels Solution: The ink cartridges may be running low on ink. Cause: Ink levels are too low. Solution 4: Clean the printhead Solution: Complete the printhead cleaning procedure. For more information, see Clean the printhead. The printhead may need to be cleaned if the printer was turned off incorrectly.

  • Page 101

    Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 3: Check the print settings Solution: Check the print settings.

  • Page 102: Print Quality Troubleshooting

    Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Your printer needs servicing.

  • Page 103: Wrong, Inaccurate, Or Bleeding Colors

    NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit...

  • Page 104

    If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

  • Page 105

    You might need to choose a lower print quality setting if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray.

  • Page 106: Ink Is Not Filling The Text Or Graphics Completely

    NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit...

  • Page 107

    If this did not solve the issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

  • Page 108: Print

    Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

  • Page 109: Printouts Have Horizontal Streaks Or Lines

    If this did not solve the issue, try the next solution. Solution 3: Rotate the image Solution: If the problem persists, use the HP software or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.

  • Page 110

    Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. Solve a problem...

  • Page 111: Printouts Are Faded Or Have Dull Colors

    If this did not solve the issue, try the next solution. Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

  • Page 112: Printouts Seem Blurry Or Fuzzy

    NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support.

  • Page 113

    • Solution 3: Print the image in a smaller size • Solution 4: Align the printhead Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

  • Page 114: Vertical Streaks, Printouts Are Slanted Or Skewed

    Vertical Streaks are streaks that are parallel to the direction that the paper moved through the printer. Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

  • Page 115: Ink Streaks On The Back Of The Paper, Poor Black Text

    Solution 3: Ensure that the rear access panel is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was not securely installed.

  • Page 116

    not have time to wait, you can clean the printhead, but this uses more ink, and the poor black text may reoccur until automatic servicing is allowed to complete. Cause: Many black print quality problems clear up when the automatic services are performed.

  • Page 117: The Printer Prints Slowly, Printhead Maintenance

    Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead.

  • Page 118: Clean The Printhead, Align The Printhead, Print And Evaluate A Print Quality Report

    If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes.

  • Page 119

    This section includes the following topics: • To print a print quality report • To evaluate the Print Quality Diagnostic Page To print a print quality report Control panel: Touch Setup, select Print Report, select Printer Status or Self-Test, and then click OK To evaluate the Print Quality Diagnostic Page This section includes the following topics: •...

  • Page 120

    Ink Levels ▲ Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low, you may need to replace that ink cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge available to avoid possible printing delays.

  • Page 121

    6. If cleaning does not solve the problem, replace the cartridge that corresponds to the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printhead may need to be replaced. Preventing the problem that causes ragged bars on the Print Quality Diagnostic report: •...

  • Page 122

    This uses less ink than a printhead cleaning, but if it is not effective, try a cleaning. 3. Retry the Print Quality Diagnostic report. If the colors seem to be improving, continue cleaning. If the colors get worse, contact HP - the printhead may need to be replaced. Solve a problem...

  • Page 123

    Large Black Font Text Look at the large-font text above the color blocks. I ABCDEFG abcdefg The type should be sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead. Example of good Large-Font Type The letters are sharp and clear - the printer is operating Example of bad Large-Font Type The letters are jagged - align the printer.

  • Page 124: Advanced Printhead Maintenance

    Make sure your image has sufficient resolution. • If the problem seems confined to a band near the edge of your printout, use the HP software or another software application to rotate the image 180 degrees. The problem might not appear on the other end of the print.

  • Page 125

    3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. Print quality troubleshooting...

  • Page 126

    6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning...

  • Page 127

    b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d.

  • Page 128

    7. Clean the electrical contacts inside the printer. To clean the electrical contacts in the printer a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the printer by wiping with the cloth from top to bottom.

  • Page 129: Advanced Ink Cartridge Maintenance

    10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door. Advanced ink cartridge maintenance This section contains the following topics: •...

  • Page 130

    The print carriage moves to the center of the printer. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a.

  • Page 131: Solve Paper-feed Problems

    6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8.

  • Page 132

    Media is not coming out correctly • Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer. NOTE: When printing documents larger than A3/11 x 17 inches, extend the output tray extender all the way and tilt the paper stopper. •...

  • Page 133: Solve Copy Problems, No Copy Came Out

    • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support. • No copy came out •...

  • Page 134: Copies Are Blank, Documents Are Missing Or Faded, Size Is Reduced

    Check the settings for the copy job to make sure that they are for normal size. • The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information. Solve a problem...

  • Page 135: Copy Quality Is Poor, Copy Defects Are Apparent

    Copy quality is poor • Take steps to improve the copy quality ◦ Use quality originals. ◦ Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. See Media specifications for more information. ◦ Use or make a carrier sheet to protect your originals.

  • Page 136: The Printer Prints Half A Page, Then Ejects The Paper, Paper Mismatch

    Make sure you touch the A3/11x17 box on the Copy screen. Solve scan problems If the following topics do not help, see HP support for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information.

  • Page 137: Scan Takes Too Long, Part Of The Document Did Not Scan Or Text Is Missing

    ◦ If you are using the HP software provided with the printer, the default settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP software for instructions about changing the properties.

  • Page 138: Text Cannot Be Edited, Error Messages Appear, Scanned Image Quality Is Poor

    If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the HP software. ◦ Make sure that you have connected the USB cable to the correct port on the back of your computer.

  • Page 139: Scan Defects Are Apparent

    is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of the original. ◦ To eliminate the patterns, try reducing the size of the image after scanning. ◦...

  • Page 140: Scan A3/11x17 Animation Did Not Display, Solve Fax Problems, The Fax Test Failed

    Try adjusting the settings. Make sure that the resolution and color settings are correct. • Size is reduced The HP software settings might be set to reduce the scanned image. See the HP software Help for more information about changing the settings. Scan A3/11x17 animation did not display Make sure you touch the A3/11x17 box on the Scan screen.

  • Page 141

    • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy.

  • Page 142

    • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.

  • Page 143

    2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the printer.

  • Page 144

    • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again.

  • Page 145

    The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.

  • Page 146

    Press the Power button to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on.

  • Page 147

    that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone.

  • Page 148

    The printer is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

  • Page 149

    The printer cannot receive faxes, but can send faxes Solution: • If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring.

  • Page 150

    ◦ Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. ◦ Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message.

  • Page 151

    Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine.

  • Page 152: Solve Problems Using Hp Web Sites And Services, Solve Problems Using Hp Web Services

    • Solve problems using HP Web sites Solve problems using HP Web services If you are having problems using the HP Apps or other Web services from the printer’s control panel, check the following: • Make sure the printer is connected to the Internet.

  • Page 153: Solve Problems Using Hp Web Sites, Solve Photo (memory Card) Problems

    Solve photo (memory card) problems If the following topics do not help, see Solve a problem for information about HP support. NOTE: If you are starting a memory card operation from a computer, see the software Help for troubleshooting information.

  • Page 154: Solve Wired (ethernet) Network Problems, General Network Troubleshooting

    Network port created does not match printer IP address (Windows) General network troubleshooting If you are unable to install the HP software that came with the printer, verify that: • All cable connections to the computer and the printer are secure.

  • Page 155: Solve Wireless Problems, Basic Wireless Troubleshooting, Advanced Wireless Troubleshooting

    Solve wireless problems If the printer is unable to communicate with the network after completing the wireless setup and HP software installation, perform one or more of the following tasks in the order shown below. • Basic wireless troubleshooting •...

  • Page 156: Step 1: Make Sure Your Computer Is Connected To Your Network

    Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access point (WAP)

  • Page 157: Step 2: Make Sure That The Printer Is Connected To Your Network

    If you are able to access the Internet and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html? jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only available in English.)

  • Page 158: Step 3: Check To See If The Firewall Software Is Blocking Communication

    Step 4: Make sure the printer is online and ready If you have the HP software installed, you can check the printer’s status from your computer to see if the printer is paused or offline, preventing you from using it.

  • Page 159: Driver (windows Only)

    Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default.

  • Page 160: Step 7: Add Hardware Addresses To A Wireless Access Point (wap)

    The firewall might be preventing your printer from notifying computers on your network where it can be found. If the HP software cannot find the printer during installation (and you know the printer is on the network), or you have already successfully installed HP software and experience problems, try the following: 1.

  • Page 161

    Another common problem is that HP software is not set as a trusted software by your firewall to access the network. This can happen if you answered “block“ to any firewall dialog boxes that appeared when you installed the HP software.

  • Page 162: Solve Printer Management Problems, Ews Cannot Be Opened

    Faxing • UDP port: 427 • TCP port: 9220 HP printer installation UDP port: 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • EWS cannot be opened NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection.

  • Page 163: Troubleshoot Installation Issues, Hardware Installation Suggestions, Hardware Tips

    If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. Troubleshoot installation issues If the following topics do not help, see Solve a problem for information about HP support. • Hardware installation suggestions •...

  • Page 164: Make Sure The Ink Cartridges Are Correctly Installed, Hp Software Installation Suggestions

    It should now snap down into place. 12. Close the ink cartridge access door, and check if the error has gone away. 13. If you still receive the error, turn the printer off, and then on again. HP software installation suggestions Check the computer system •...

  • Page 165: Solve Network Problems

    Restart your computer, and reinstall the printer driver. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are closed.

  • Page 166: Understand The Printer Status Report

    • Help troubleshoot problems The Printer Status Report also contains a log of recent events. If you need to call HP, it is often useful to print the Printer Status Report before calling. Printer Status Report Solve a problem , touch Network, touch Restore Network Defaults, and then...

  • Page 167: Understand The Network Configuration

    If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.

  • Page 168: Clear Jams, Clear Paper Jams

    1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server. 2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer.

  • Page 169

    To clear a paper jam from the rear door Use these steps to clear a paper jam. 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the printer. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism.

  • Page 170: Avoid Paper Jams

    To clear a paper jam in the automatic document feeder (ADF) 1. Lift the cover of the ADF. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.

  • Page 171: Warranty Information

    Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information...

  • Page 172: Hewlett-packard Limited Warranty Statement

    HP product Duration of limited warranty HP Limited Warranty You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty. Ireland: United Kingdom: Malta:...

  • Page 173: Ink Cartridge Warranty Information

    During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found...

  • Page 174: Printer Specifications, Physical Specifications, Printer Features And Capacities

    Media specifications • Print resolution • Copy specifications • Fax specifications • Scan specifications • HP Web site specifications • Operating environment • Electrical requirements • Acoustic emission specification • Memory card specifications Physical specifications Size (width x depth x height) 603 x 292 x 287.6 mm (23.7 x 11.5 x 11.3 inches)

  • Page 175: Processor And Memory Specifications, System Requirements, Network Protocol Specifications

    Processor: 192 MHz ARM9 core Memory: 128 MB DDR1 System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows XP Service Pack 2, Windows Vista, Windows 7 •...

  • Page 176: Embedded Web Server Specifications, Media Specifications, Understand Specifications For Supported Media

    Understand specifications for supported media Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. • Understand supported sizes •...

  • Page 177

    (continued) Media size Main tray B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) Also supports Borderless printing. B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) Also supports Borderless printing.

  • Page 178

    Appendix A (continued) Media size Main tray Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm;...

  • Page 179

    (continued) Media size Also supports Borderless printing. 10 x 15 cm tab Also supports Borderless printing. Photo L (89 x 127 mm; 3.5 x 5 inches) Also supports Borderless printing. 2L (178 x 127 mm; 7.0 x 5.0 inches) Also supports Borderless printing.

  • Page 180: Set Minimum Margins

    Understand supported media types and weights Location Type Input tray Paper Transparencies Photo media Labels Envelopes Cards Output tray All supported media Automatic Paper Document Feeder Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Technical information Weight Capacity...

  • Page 181: Guidelines For Two-sided (duplex) Printing, Print Resolution

    Black print resolution Up to 1200 x 600 dpi black (when printing from a computer) Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo papers include the following: ◦...

  • Page 182: Copy Specifications, Fax Specifications

    HP Premium Inkjet Transparency HP Iron-on Transfer HP Photo Cards Other specialty papers Glossy Greeting Card Matte Greeting Card HP Brochure & Flyer Paper, Glossy HP Brochure & Flyer Paper, Matte Other Glossy Brochure Other Matte Brochure Fax specifications •...

  • Page 183: Scan Specifications, Hp Web Site Specifications, Operating Environment

    • Scan to memory card • Scan to email for PDF and JPEG • Scan to PC and network folder HP Web site specifications The following Web-enabled features are available for this printer: • HP Apps • Marketsplash by HP •...

  • Page 184: Electrical Requirements, Acoustic Emission Specification, Memory Card Specifications

    Recommended operating temperature: 15° to 32° C (59° to 90° F) Recommended relative humidity: 20 to 80% noncondensing Storage environment Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% noncondensing at a temperature of 60° C (140° F) Electrical requirements Power supply Universal power adapter (external)

  • Page 185: Regulatory Information

    Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord •...

  • Page 186: Fcc Statement, Notice To Users In Korea

    Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following...

  • Page 187: Notice To Users In Japan About The Power Cord, Noise Emission Statement For Germany

    Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825- 1 . Gloss of housing of peripheral devices for Germany Regulatory information...

  • Page 188: Notice To Users Of The U.s. Telephone Network: Fcc Requirements

    Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment.

  • Page 189: Notice To Users Of The Canadian Telephone Network

    Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil. L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été...

  • Page 190: Notice To Users In The European Economic Area

    Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelass- enen Endgeräten verwendet werden.

  • Page 191: Exposure To Radio Frequency Radiation, Notice To Users In Brazil, Notice To Users In Canada

    Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.

  • Page 192: European Union Regulatory Notice, Regulatory Model Number

    R&TTE Directive 1999/5/EC Compliance with these directives implies conformity to harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family. This compliance is indicated by the following conformity marking placed on the product.

  • Page 193: Declaration Of Conformity

    Declaration of conformity DECLARATION OF CONFORMITY Supplier’s Name: Supplier’s Address: declares, that the product Product Name and Model: Regulatory Model Number: Product Options: Radio Module Power adaptor: conforms to the following Product Specifications and Regulations: SAFETY: EMC: Telecom: Energy Use: Supplementary Information: Singapore 3 March 2010...

  • Page 194: Environmental Product Stewardship Program, Paper Use, Plastics, Material Safety Data Sheets, Recycling Program

    Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world.

  • Page 195: Disposal Of Waste Equipment By Users In Private Households In The European Union

    Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea...

  • Page 196: Power Consumption, Chemical Substances, Rohs Notices (china Only)

    Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach...

  • Page 197: Third-party Licenses, Hp Officejet 7500a (e910) E-all-in-one

    Third-party licenses This section contains the following topics: • HP Officejet 7500A (E910) e-All-in-One HP Officejet 7500A (E910) e-All-in-One LICENSE.aes-pubdom--crypto /* rijndael-alg-fst.c * @version 3.0 (December 2000) * Optimised ANSI C code for the Rijndael cipher (now AES) * @author Vincent Rijmen <vincent.rijmen@esat.kuleuven.ac.be>...

  • Page 198

    Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to.

  • Page 199

    3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission.

  • Page 200

    Appendix A SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ==================================================================== This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).

  • Page 201

    Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1.

  • Page 202: Supplies, Ink Cartridges

    The HP supplies that work in your printer are pre-selected. You can change quantities, add or remove items, and then print the list or purchase online at the HP Store or other online retailers (options differ by country/region). Cartridge information and links to online shopping also appear on ink alert messages.

  • Page 203: Hp Media

    HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks &...

  • Page 204: Set Up Faxing (parallel Phone Systems)

    TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information.

  • Page 205: Choose The Correct Fax Setup For Your Home Or Office

    Countries/regions with a parallel-type phone system (continued) Portugal Singapore Thailand Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. This section contains the following topics: • Choose the correct fax setup for your home or office •...

  • Page 206

    • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. 3.

  • Page 207: Case A: Separate Fax Line (no Voice Calls Received)

    (continued) Other equipment or services sharing your fax line Distinct Voice ive ring calls service Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section.

  • Page 208: Case B: Set Up The Printer With Dsl

    To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.

  • Page 209: Case C: Set Up The Printer With A Pbx Phone System Or An Isdn Line

    To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer.

  • Page 210: Case D: Fax With A Distinctive Ring Service On The Same Line

    Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section.

  • Page 211: Case E: Shared Voice/fax Line

    4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax.

  • Page 212: Case F: Shared Voice/fax Line With Voice Mail

    3. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you must answer it before the printer answers the call.

  • Page 213: Case G: Fax Line Shared With Computer Modem (no Voice Calls Received)

    To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/ region.

  • Page 214

    To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.

  • Page 215: Set Up The Printer With A Computer Dsl/adsl Modem

    Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. Telephone wall jack Parallel splitter DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer.

  • Page 216: Case H: Shared Voice/fax Line With Computer Modem, Shared Voice/fax With Computer Dial-up Modem

    To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.

  • Page 217

    To set up the printer on the same phone line as a computer with two phone ports Back view of the printer Telephone wall jack Use the phone cord supplied in the box with the printer to connect to the 1- LINE port.

  • Page 218: Shared Voice/fax With Computer Dsl/adsl Modem

    6. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call.

  • Page 219

    NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1.

  • Page 220: Case I: Shared Voice/fax Line With Answering Machine

    Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section.

  • Page 221: Case J: Shared Voice/fax Line With Computer Modem And Answering Machine

    4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer.

  • Page 222

    To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.

  • Page 223: Shared Voice/fax Line With Computer Dsl/adsl Modem And Answering Machine

    5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer.

  • Page 224

    (continued) NOTE: You must purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1.

  • Page 225: Case K: Shared Voice/fax Line With Computer Dial-up Modem And Voice Mail

    fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax.

  • Page 226: Serial-type Fax Setup

    Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. Parallel splitter Computer with modem Telephone www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig...

  • Page 227: Test Fax Setup

    A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig...

  • Page 228: Change Basic Network Settings, View And Print Network Settings

    • Set up the printer for wireless communication • Uninstall and reinstall the HP software Change basic network settings The control-panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks. This includes viewing the network settings, restoring the network defaults, turning the wireless radio on and off, and changing the network settings.

  • Page 229: Set Link Speed, View Ip Settings, Change Ip Settings, Reset Network Settings

    Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. Touch right arrow 2. Select Advanced Setup, then select Link Speed. 3. Touch the number next to the link speed that matches your network hardware: •...

  • Page 230: To Set Up A Wireless Communication Using The Wireless Setup Wizard

    The printer and the computers that use it must be on the same subnet. Before installing the HP software, you might want to find out the settings of your network. Obtain the information from your system administrators, or complete the following tasks: •...

  • Page 231: Test The Wireless Connection, Change The Connection Method

    There are two communication mode options: • Ad hoc: On an ad hoc network, the printer is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP. All devices on the ad hoc network must: ◦...

  • Page 232: Guidelines For Ensuring Wireless Network Security, To Add Hardware Addresses To A Wap, Other Guidelines

    1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Connect a New Printer. 2. Follow the onscreen instructions. To change the connection method (Mac OS X) 1. Open the HP Utility. For more information, see HP Utility (Mac OS X).

  • Page 233: Guidelines For Reducing Interference On A Wireless Network, Uninstall And Reinstall The Hp Software

    Other programs that use these files might not work correctly if the files are deleted. 5. Restart your computer. 6. To reinstall the HP software, insert the HP software CD into your computer's CD drive and follow the onscreen instructions.

  • Page 234

    Follow the onscreen instructions. 4. After the HP software is uninstalled, restart your computer. 5. To reinstall the HP software, insert the HP software CD into your computer's CD drive. 6. On the desktop, open the CD, and then double-click HP Installer.

  • Page 235: Hp Printer Software (windows), Hp Utility (mac Os X), Embedded Web Server

    HP printer software (Windows) The HP software provided with the printer provides maintenance information about the printer. NOTE: The HP printer software can be installed from the HP software CD if the computer meets the system requirements. Open the HP software From the computer desktop, click Start, select Programs or All Programs, select HP, and then click your HP printer.

  • Page 236: About Cookies, To Open The Embedded Web Server

    This section contains the following topics: • About cookies • To open the embedded Web server About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.

  • Page 237

    How do I? • Get started • Print • Scan • Copy • • Work with ink cartridges • Solve a problem How do I?

  • Page 238

    Fax Memory Full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the product has a problem (such as a paper jam), the product saves incoming faxes to memory until the problem is resolved.

  • Page 239

    Solution 3: Replace the printhead Replace the printhead. For more information, see HP supplies and accessories. NOTE: If the printhead is still under warranty, contact HP support for service or replacement. For more information about the printhead warranty, see HP support.

  • Page 240

    Replace the indicated ink cartridge. For more information, see HP supplies and accessories. NOTE: If your cartridge is still under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support.

  • Page 241

    To solve this problem, try one of the following: • Load the correct paper in the printer, and then press OK. For more information, see Load media • Press the (Cancel) button on the product’s control panel, select a different paper size in the printer driver, and then print the document again.

  • Page 242

    Press the (Power) button to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. Door or cover open Before the printer can print documents, all doors and covers must be closed.

  • Page 243: Index

    Index Symbols/Numerics (ADF) automatic document feeder clean 27 feeding problems, troubleshoot 27 accessibility 9 accessories Printer Status Report 163 warranty 168 acoustic emissions 180 ADF (automatic document feeder) capacity 19 load originals 19 ADSL, fax setup with parallel phone systems 204 after the support period 85 align printhead 114 answer ring pattern...

  • Page 244

    dial-up modem shared with fax (parallel phone systems) 209 shared with fax and answering machine (parallel phone sy anstems) 217 shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 digital cameras connect 37 insert memory cards 25...

  • Page 245

    Help 13 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 230 uninstall from Windows 229 HP Utility (Mac OS X) opening 231 humidity specifications 179 low 95 streaks on the back of paper 111 ink cartridge 125...

  • Page 246

    shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 monitor dialing 51, 53 multi-feeds, troubleshoot 129 network port address 150 networks advanced settings 224 connector illustration 11 IP settings 225 link speed 225 operating systems supported 171...

  • Page 247

    printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 processor specifications 171 pulse dialing 65 quality, troubleshoot copy 131...

  • Page 248

    128 slow print 86 tips 85 troubleshooting general network troubleshooting 150 hardware installation suggestions 159 HP software installation suggestions 160 installation issues 159 print 87 solve network problems 161 wired network 150 wireless problems 151 TWAIN unable to activate...

  • Page 249

    131 scans 135 Windows borderless 39 print brochures 33 Print photos 35 print settings 33 system requirements 171 uninstall HP software 229 wireless communication advanced wireless troubleshooting 151 basic wireless troubleshooting 151 radio, turn off 224 reducing interference 229...

  • Page 252

    © Hewlett-Packard Development Company, L.P. 2010 www.hp.com/support...

Comments to this Manuals

Symbols: 0

Latest comments:

  • arocon Jun 14, 2013 12:05:
    ntsakisi happiness mangate 123456789
×

Select the desired size and copy embed code

Copy your embed code and put on your site: