Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Control-panel display icons...13 Change printer settings...14 Select the mode...14 Change printer settings...14 Finding the printer model number...15 HP Digital Solutions...15 Select print media...15 Recommended papers for printing and copying...16 Recommended papers for photo printing...17 Tips for selecting and using media...17 Load an original on the scanner glass...18...
Print photos...35 Print photos on photo paper (Windows)...35 Print photos on photo paper (Mac OS X)...35 Print photos from a memory device ...36 Print DPOF photos...37 Print on special and custom-size paper...37 Print on special or custom-size paper (Mac OS X)...38 Set up custom sizes (Mac OS X)...38 Print borderless documents...38 Print borderless documents (Windows)...39...
Replace the ink cartridges...75 Store printing supplies...78 Usage information collection...78 Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call...81 Phone support period...82 Telephone support numbers...83 After the phone support period...85 General troubleshooting tips and resources...85 Solve printing problems...86...
Print troubleshooting...87 Envelopes print incorrectly...87 Borderless printing...88 The printer is not responding or nothing happens when I try to print...88 The printer prints meaningless characters...92 Page order...92 The margins are not printing as expected...92 Text or graphics are cut off at the edge of the page...93 A blank page came out while printing...95 Paper is not picked up from the input tray...96 Print quality troubleshooting...98...
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)...155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware addresses to a wireless access point (WAP)...156 Configure your firewall to work with printers...156...
Understand specifications for supported media...172 Set minimum margins...176 Guidelines for two-sided (duplex) printing...177 Print resolution...177 Copy specifications...178 Fax specifications...178 Scan specifications...179 HP Web site specifications...179 Operating environment...179 Electrical requirements...180 Acoustic emission specification...180 Memory card specifications...180 Regulatory information...181 FCC statement...182 Notice to users in Korea...182 VCCI (Class B) compliance statement for users in Japan...182...
Disposal of waste equipment by users in private households in the European Union...191 Power consumption...191 Chemical Substances...192 RoHS notices (China only)...192 Third-party licenses...193 HP Officejet 7500A (E910) e-All-in-One...193 B HP supplies and accessories Order printing supplies online...198 Supplies...198 Ink cartridges...198 HP media...199 C Additional fax setup Set up faxing (parallel phone systems)...200...
Guidelines for ensuring wireless network security...228 To add hardware addresses to a WAP...228 Other guidelines...228 Guidelines for reducing interference on a wireless network...229 Uninstall and reinstall the HP software...229 E Printer management tools HP printer software (Windows)...231 HP Utility (Mac OS X)...231 Embedded Web server...231...
Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action.
Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives.
Use the printer control panel This section contains the following topics: • Overview of buttons and lights • Control-panel display icons • Change printer settings Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features.
Control-panel display icons Icon Purpose Shows that a wired network connection exists. Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication. Displays screen where you can see information about the ink cartridges, including fill levels.
TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about these tools, see Printer management tools.
The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media. This section contains the following topics: •...
Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available.
NOTE: At this time, some portions of the HP Web site are available in English only. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer.
• When loading the trays and ADF, make sure the media is loaded correctly. For more information, see Load media or Load an original in the automatic document feeder (ADF). • Do not overload the tray or ADF. For more information, see Media specifications. •...
3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. NOTE: Legal-size documents cannot be scanned, copied, or faxed using the ADF.
2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This section contains the following topics: •...
3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4.
Load Envelopes To load envelopes Use these instructions to load an envelope 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it. 3.
5. Lower the output tray. 6. Pull out the tray extender. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it.
Load transparencies To load transparencies Use these instructions to load transparencies. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it. 3.
3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4.
Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder (ADF) Clean the scanner glass NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass.
If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3).
To clean the plastic strip inside the automatic document feeder Use these instructions to clean the plastic strip inside the ADF. 1. Turn off the printer and unplug the power cord. For more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged, the date and time might be erased.
3. Continue lifting the automatic document feeder cover to the vertical position. 4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it.
7. Plug in the power cord, and then turn on the printer. NOTE: If you still see dust or lines on scans after cleaning the plastic strip, you may need to order a new plastic strip. For more information, see www.hp.com/ support.
NOTE: With certain types of paper, you can print on both sides of a sheet of paper (called “two-sided printing” or “duplex printing”). For more information, see Two-sided printing (duplexing). NOTE: You can print from anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system.
• Print brochures (Mac OS X) Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools.
5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced tab, and then change the Print in Grayscale option. 6.
6. Click the Paper/Quality tab, and then select the appropriate envelope type from the Paper Size drop-down list. TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box. 7.
5. Select the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: automatically focuses the image; moderately adjusts image sharpness. 6. To print the photo in black and white, click Grayscale from the Color pop-up menu, and then select one of the following options: •...
- or - a. Touch a photo you want to print. The photo enlarges and gives you several editing options. • Touch the up and down arrows to specify the number of copies you want to print. • Touch the Full Screen icon to enlarge the photo to fill the screen. •...
Print on special or custom-size paper (Mac OS X) NOTE: Before you can print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac OS X).
6. Select any other print settings that you want, and then click Print to begin printing. HP ePrint With HP ePrint, you can print from email connected mobile phones, netbooks, or other mobile devices—anywhere, anytime. Using your mobile device service and the printer’s Web Services, you can print documents to a printer that could be sitting next to you or sitting thousands of miles away.
Follow the instructions on the printer’s control panel to enable and set up the printer’s Web Services. For more information, see www.hp.com/go/ePrintCenter. Two-sided printing (duplexing) With certain types of paper, you can print on both sides of a sheet of paper (called “two- sided printing”...
HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit.
Programs, select the folder for your HP printer, and then select HP Scan. • Mac OS X: Click the HP Utility icon in the Dock, click Applications, and then double-click HP Scan 3. 3. To start the scan, click Scan.
2. On the computer, open the scan software. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. 3. Touch Size Original to choose the size of the original document, and then select A3 or 11 x 17 inch.
Start Scan. Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
◦ The text is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m." ◦ The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much. Scanning documents as editable text...
Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory.
3. Touch the A3/11x17 checkbox on the Copy screen, and then select Settings to change any other copy settings. 4. Select Black to make a black-and-white copy, or Color to make a color copy. 5. Select the size of the original. 6.
You might have already done this as part of the initial setup, by using either the control panel or the HP software provided with the printer. You can verify the fax is set up correctly by running the fax setup test from the control panel. For more information on the fax test, see Test fax setup.
To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer that you want to fax.
6. Click Print or OK. 7. Enter the fax number and other information for the recipient, change any further settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document. Mac OS X 1.
4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5.
you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax from memory 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF).
To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax, and then select Fax Settings. 2. Touch Cancel Scheduled Fax . Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b.
4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax. NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report.
Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of unwanted fax numbers to determine if the call should be blocked.
4. Touch Remove Numbers. 5. Touch the number you want to remove, and then select OK. Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers. To print a Junk Fax Report 1.
Fax to PC or Fax to Mac. • Turn Off: Turn off Fax to PC or Fax to Mac. NOTE: Use the HP software on your computer to turn on Fax to PC or Fax to Mac. • Disable Fax Print: Choose this option to print faxes as they are received. If you turn off printing, color faxes will still print.
TIP: In addition to creating and managing speed-dial entries from the printer’s control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer’s embedded Web server (EWS). For more information, see Printer management tools.
4. If you want to change the fax number, type the new number, and then touch Next. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax.
NOTE: The printer cannot receive faxes when the main phone number is off the hook. To change the answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. 2. Touch right arrow 3.
Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the busy-redial and no-answer-redial options. Use the following procedure to turn the options on or off. •...
Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more information, see Printer management tools.
NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you choose On (Fax Send) or On (Send and Receive), and if you scan the fax to send from memory. To enable fax confirmation 1.
Print and view the fax log You can print a log of faxes that have been received and sent by the printer. To print the fax log from the printer control panel 1. Touch right arrow 2. Touch Fax Setup, touch down arrow 3.
To use HP Apps , the printer needs to be connected to the Internet (either using an Ethernet cable or wireless connection). Follow the instructions on the printer’s control panel to enable and set up this service.
Marketsplash account, available from any computer and directly from the printer’s control-panel display (on select models only). To get started, select Marketsplash by HP in the HP printer software that came with your printer. Or for more information, visit marketsplash.com.
• Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation.
In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the printer, see Order printing supplies online.
NOTE: At this time, some portions of the HP Web site are available in English only. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time.
5. Twist the orange cap to snap it off. NOTE: Make sure the plastic tab is entirely removed and that the label is slightly torn, revealing the vent channel. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot.
Turn off the printer. Usage information collection The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip collects a limited set of information about the usage of the...
3. Touch OK to turn off usage information collection. NOTE: If you turn off the memory chip's ability to collect the printer's usage information, you can still continue to use the cartridge in the HP printer. , and then touch Setup.
If you have a problem, follow these steps 1. Check the documentation that came with the printer. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features: •...
• After the phone support period Before you call Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information: • Model number (for more information, see Finding the printer model number) •...
• Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦...
After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. Printer takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the printer.
Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts.
Solution: Try printing the image from the photo imaging software that came with the printer. Cause: Printing a borderless image from a non-HP software application produced unexpected results. The printer is not responding or nothing happens when I try to print Try the following solutions to resolve the issue.
Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and then click Print & Fax. Open the print queue for your printer.
Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the printer, check the printer's control panel to see if there are any errors. Cause: The printer was busy with another task. If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the printer to your computer Solution: Check the connection from the printer to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the printer. Make sure the other end of the USB cable is plugged into a USB port on your computer.
The printer prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. •...
Make sure the margin settings for the document do not exceed the printable area of the printer. To check your margin settings 1. Preview your print job before sending it to the printer. In most software applications, click the File menu, and then click Print Preview. 2.
• Solution 3: Load the stack of papers correctly • Solution 4: Try printing with borders Solution 1: Check the margin settings Solution: Check the printer margins. Make sure the margin settings for the document do not exceed the printable area of the printer.
Remove the stack of paper from the input tray, and then reload the paper. For more information, see: Load media Cause: The paper was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 4: Try printing with borders Solution: Try printing with borders by turning off the borderless option.
Solution 3: Check the ink levels Solution: The ink cartridges may be running low on ink. Cause: Ink levels are too low. Solution 4: Clean the printhead Solution: Complete the printhead cleaning procedure. For more information, see Clean the printhead. The printhead may need to be cleaned if the printer was turned off incorrectly.
Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 3: Check the print settings Solution: Check the print settings.
Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Your printer needs servicing.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit...
If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
You might need to choose a lower print quality setting if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit...
If this did not solve the issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
If this did not solve the issue, try the next solution. Solution 3: Rotate the image Solution: If the problem persists, use the HP software or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.
Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. Solve a problem...
If this did not solve the issue, try the next solution. Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support.
• Solution 3: Print the image in a smaller size • Solution 4: Align the printhead Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
Vertical Streaks are streaks that are parallel to the direction that the paper moved through the printer. Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Solution 3: Ensure that the rear access panel is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was not securely installed.
not have time to wait, you can clean the printhead, but this uses more ink, and the poor black text may reoccur until automatic servicing is allowed to complete. Cause: Many black print quality problems clear up when the automatic services are performed.
Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead.
If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes.
This section includes the following topics: • To print a print quality report • To evaluate the Print Quality Diagnostic Page To print a print quality report Control panel: Touch Setup, select Print Report, select Printer Status or Self-Test, and then click OK To evaluate the Print Quality Diagnostic Page This section includes the following topics: •...
Ink Levels ▲ Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low, you may need to replace that ink cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge available to avoid possible printing delays.
6. If cleaning does not solve the problem, replace the cartridge that corresponds to the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printhead may need to be replaced. Preventing the problem that causes ragged bars on the Print Quality Diagnostic report: •...
This uses less ink than a printhead cleaning, but if it is not effective, try a cleaning. 3. Retry the Print Quality Diagnostic report. If the colors seem to be improving, continue cleaning. If the colors get worse, contact HP - the printhead may need to be replaced. Solve a problem...
Large Black Font Text Look at the large-font text above the color blocks. I ABCDEFG abcdefg The type should be sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead. Example of good Large-Font Type The letters are sharp and clear - the printer is operating Example of bad Large-Font Type The letters are jagged - align the printer.
Make sure your image has sufficient resolution. • If the problem seems confined to a band near the edge of your printout, use the HP software or another software application to rotate the image 180 degrees. The problem might not appear on the other end of the print.
3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. Print quality troubleshooting...
6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning...
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d.
7. Clean the electrical contacts inside the printer. To clean the electrical contacts in the printer a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the printer by wiping with the cloth from top to bottom.
10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door. Advanced ink cartridge maintenance This section contains the following topics: •...
The print carriage moves to the center of the printer. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a.
6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8.
Media is not coming out correctly • Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer. NOTE: When printing documents larger than A3/11 x 17 inches, extend the output tray extender all the way and tilt the paper stopper. •...
Check the settings for the copy job to make sure that they are for normal size. • The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information. Solve a problem...
Copy quality is poor • Take steps to improve the copy quality ◦ Use quality originals. ◦ Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. See Media specifications for more information. ◦ Use or make a carrier sheet to protect your originals.
Make sure you touch the A3/11x17 box on the Copy screen. Solve scan problems If the following topics do not help, see HP support for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information.
◦ If you are using the HP software provided with the printer, the default settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP software for instructions about changing the properties.
If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the HP software. ◦ Make sure that you have connected the USB cable to the correct port on the back of your computer.
is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of the original. ◦ To eliminate the patterns, try reducing the size of the image after scanning. ◦...
Try adjusting the settings. Make sure that the resolution and color settings are correct. • Size is reduced The HP software settings might be set to reduce the scanned image. See the HP software Help for more information about changing the settings. Scan A3/11x17 animation did not display Make sure you touch the A3/11x17 box on the Scan screen.
• If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy.
• Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the printer.
• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again.
The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
Press the Power button to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on.
that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone.
The printer is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
The printer cannot receive faxes, but can send faxes Solution: • If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring.
◦ Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. ◦ Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine.
• Solve problems using HP Web sites Solve problems using HP Web services If you are having problems using the HP Apps or other Web services from the printer’s control panel, check the following: • Make sure the printer is connected to the Internet.
Solve photo (memory card) problems If the following topics do not help, see Solve a problem for information about HP support. NOTE: If you are starting a memory card operation from a computer, see the software Help for troubleshooting information.
Network port created does not match printer IP address (Windows) General network troubleshooting If you are unable to install the HP software that came with the printer, verify that: • All cable connections to the computer and the printer are secure.
Solve wireless problems If the printer is unable to communicate with the network after completing the wireless setup and HP software installation, perform one or more of the following tasks in the order shown below. • Basic wireless troubleshooting •...
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access point (WAP)
If you are able to access the Internet and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html? jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only available in English.)
Step 4: Make sure the printer is online and ready If you have the HP software installed, you can check the printer’s status from your computer to see if the printer is paused or offline, preventing you from using it.
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default.
The firewall might be preventing your printer from notifying computers on your network where it can be found. If the HP software cannot find the printer during installation (and you know the printer is on the network), or you have already successfully installed HP software and experience problems, try the following: 1.
Another common problem is that HP software is not set as a trusted software by your firewall to access the network. This can happen if you answered “block“ to any firewall dialog boxes that appeared when you installed the HP software.
Faxing • UDP port: 427 • TCP port: 9220 HP printer installation UDP port: 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • EWS cannot be opened NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection.
If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. Troubleshoot installation issues If the following topics do not help, see Solve a problem for information about HP support. • Hardware installation suggestions •...
It should now snap down into place. 12. Close the ink cartridge access door, and check if the error has gone away. 13. If you still receive the error, turn the printer off, and then on again. HP software installation suggestions Check the computer system •...
Restart your computer, and reinstall the printer driver. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are closed.
• Help troubleshoot problems The Printer Status Report also contains a log of recent events. If you need to call HP, it is often useful to print the Printer Status Report before calling. Printer Status Report Solve a problem , touch Network, touch Restore Network Defaults, and then...
If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.
1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server. 2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer.
To clear a paper jam from the rear door Use these steps to clear a paper jam. 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the printer. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism.
To clear a paper jam in the automatic document feeder (ADF) 1. Lift the cover of the ADF. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information...
HP product Duration of limited warranty HP Limited Warranty You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty. Ireland: United Kingdom: Malta:...
Media specifications • Print resolution • Copy specifications • Fax specifications • Scan specifications • HP Web site specifications • Operating environment • Electrical requirements • Acoustic emission specification • Memory card specifications Physical specifications Size (width x depth x height) 603 x 292 x 287.6 mm (23.7 x 11.5 x 11.3 inches)
Processor: 192 MHz ARM9 core Memory: 128 MB DDR1 System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows XP Service Pack 2, Windows Vista, Windows 7 •...
Understand specifications for supported media Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. • Understand supported sizes •...
(continued) Media size Main tray B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) Also supports Borderless printing. B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) Also supports Borderless printing.
Appendix A (continued) Media size Main tray Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm;...
(continued) Media size Also supports Borderless printing. 10 x 15 cm tab Also supports Borderless printing. Photo L (89 x 127 mm; 3.5 x 5 inches) Also supports Borderless printing. 2L (178 x 127 mm; 7.0 x 5.0 inches) Also supports Borderless printing.
Understand supported media types and weights Location Type Input tray Paper Transparencies Photo media Labels Envelopes Cards Output tray All supported media Automatic Paper Document Feeder Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Technical information Weight Capacity...
Black print resolution Up to 1200 x 600 dpi black (when printing from a computer) Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo papers include the following: ◦...
HP Premium Inkjet Transparency HP Iron-on Transfer HP Photo Cards Other specialty papers Glossy Greeting Card Matte Greeting Card HP Brochure & Flyer Paper, Glossy HP Brochure & Flyer Paper, Matte Other Glossy Brochure Other Matte Brochure Fax specifications •...
• Scan to memory card • Scan to email for PDF and JPEG • Scan to PC and network folder HP Web site specifications The following Web-enabled features are available for this printer: • HP Apps • Marketsplash by HP •...
Recommended operating temperature: 15° to 32° C (59° to 90° F) Recommended relative humidity: 20 to 80% noncondensing Storage environment Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% noncondensing at a temperature of 60° C (140° F) Electrical requirements Power supply Universal power adapter (external)
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord •...
Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following...
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825- 1 . Gloss of housing of peripheral devices for Germany Regulatory information...
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment.
Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil. L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été...
Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelass- enen Endgeräten verwendet werden.
Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
R&TTE Directive 1999/5/EC Compliance with these directives implies conformity to harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family. This compliance is indicated by the following conformity marking placed on the product.
Declaration of conformity DECLARATION OF CONFORMITY Supplier’s Name: Supplier’s Address: declares, that the product Product Name and Model: Regulatory Model Number: Product Options: Radio Module Power adaptor: conforms to the following Product Specifications and Regulations: SAFETY: EMC: Telecom: Energy Use: Supplementary Information: Singapore 3 March 2010...
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world.
Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea...
Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach...
Third-party licenses This section contains the following topics: • HP Officejet 7500A (E910) e-All-in-One HP Officejet 7500A (E910) e-All-in-One LICENSE.aes-pubdom--crypto /* rijndael-alg-fst.c * @version 3.0 (December 2000) * Optimised ANSI C code for the Rijndael cipher (now AES) * @author Vincent Rijmen <firstname.lastname@example.org>...
Copyright (C) 1995-1998 Eric Young (email@example.com) All rights reserved. This package is an SSL implementation written by Eric Young (firstname.lastname@example.org). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission.
Appendix A SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ==================================================================== This product includes cryptographic software written by Eric Young (email@example.com).
Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1.
The HP supplies that work in your printer are pre-selected. You can change quantities, add or remove items, and then print the list or purchase online at the HP Store or other online retailers (options differ by country/region). Cartridge information and links to online shopping also appear on ink alert messages.
HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks &...
Countries/regions with a parallel-type phone system (continued) Portugal Singapore Thailand Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. This section contains the following topics: • Choose the correct fax setup for your home or office •...
• Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer