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HP OFFICEJET 4500 User Manual

Hewlett-packard all in one printer user manual.

 
OFFICEJET
4500
OFFICEJET ADVANTAGE
4500
User Guide
K710

Summary of Contents

  • Page 1

    OFFICEJET 4500 OFFICEJET ADVANTAGE 4500 User Guide K710...

  • Page 3

    HP Officejet 4500 (G510)/ HP Officejet 4575 (K710)/HP Officejet Advantage 4500 (K710) All-in-One series User Guide...

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    Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility. For accessibility information for the Mac OS X, visit the Apple Web site at...

  • Page 5: Table Of Contents

    Contents Get started Accessibility...9 Eco-Tips...10 Understand the device parts...10 Front view...10 Printing supplies area...11 Back view...11 Use the product control panel...12 Overview of buttons and lights...12 Change product settings...13 Select the mode...13 Change product settings...14 Types of messages...14 Status messages...14 Warning messages...14 Error messages...14 Critical error messages...15...

  • Page 6: Table Of Contents

    Print photos...29 Print photos on photo paper (Windows)...29 Print photos on photo paper (Mac OS X)...29 Print on special and custom-sized paper...30 Print on special or custom-sized paper (Windows)...30 Print on special or custom-sized paper (Mac OS X)...31 Print borderless documents...31 Print borderless documents (Windows)...32 Print borderless documents (Mac OS X)...32 Scan...

  • Page 7: Table Of Contents

    Advanced ink cartridge maintainance...65 Align the ink cartridges...65 Clean the ink cartridges...67 Solve a problem HP support...69 Obtain electronic support...70 HP support by phone...70 Before you call...70 Phone support period...71 Telephone support numbers...71 After the phone support period...73 General troubleshooting tips and resources...73 Solve printing problems...74...

  • Page 8: Table Of Contents

    Poor print quality and unexpected printouts...77 Solution 1: Use genuine HP cartridges...77 Solution 2: Check the paper...77 Solution 3: Wait a short period of time (if possible)...78 Solution 4: Check the print settings...78 Step 1: Check the print quality settings...79 Step 2: Check the Print in Grayscale setting...79...

  • Page 9: Table Of Contents

    Step 3: Check to see if the firewall software is blocking communication...115 Step 4: Make sure the HP device is online and ready...116 Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...116 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...117...

  • Page 10: Table Of Contents

    Power consumption...152 Chemical Substances...153 RoHS notices (China only)...153 Third-party licenses...154 HP Officejet 4500 Desktop...155 HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500...158 HP Officejet 4500 Wireless...165 B HP supplies and accessories Order printing supplies online...172 Supplies...172 Supported ink cartridges...172...

  • Page 11: Table Of Contents

    C Additional fax setup Set up faxing (parallel phone systems)...174 Choose the correct fax setup for your home or office...175 Case A: Separate fax line (no voice calls received)...177 Case B: Set up the device with DSL...178 Case C: Set up the device with a PBX phone system or an ISDN line...179 Case D: Fax with a distinctive ring service on the same line...179 Case E: Shared voice/fax line...180 Case F: Shared voice/fax line with voice mail...181...

  • Page 12: Table Of Contents

    Use the HP Solution Center (Windows)...206 HP Utility (Mac OS X)...206 Embedded Web server (some models only)...207 Errors (Windows) Fax Memory Full...209 Device Disconnected...209 Ink Alert...209 Cartridge Problem...210 Solution 1: Install the ink cartridges correctly...210 Solution 2: Turn the product off and on...212 Solution 3: Clean the electrical contacts...212...

  • Page 13: Accessibility

    Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility. For accessibility information for Mac OS X, visit the Apple Web site at www.apple.com/ accessibility.

  • Page 14: Eco-tips, Understand The Device Parts, Front View

    Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives.

  • Page 15: Printing Supplies Area, Back View

    Main tray Cartridge access door Scanner glass Automatic document feeder Scanner lid Printing supplies area HP Officejet 4500 / HP Officejet 4575 / HP Officejet 4500 Wireless / HP Officejet Advantage 4500 Cartridge access door Ink cartridges Back view HP Officejet 4500 / HP Officejet 4575 /...

  • Page 16: Use The Product Control Panel, Overview Of Buttons And Lights

    Universal serial bus (USB) port Ethernet port (HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500 only) Power input 1-LINE (fax) 2-EXT (phone) Use the product control panel This section contains the following topics: • Overview of buttons and lights •...

  • Page 17: Change Product Settings, Select The Mode

    TIP: If the product is connected to a computer, you can also change the product settings using software tools available on your computer, such as the Toolbox (Windows), the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about these tools, see Device management tools.

  • Page 18: Types Of Messages, Change Product Settings, Status Messages, Warning Messages, Error Messages

    To select a different mode Press left arrow To change settings for a mode 1. After selecting a mode, press the arrow buttons to scroll through the available settings available, and then press OK to select the setting you want to change. 2.

  • Page 19: Critical Error Messages, Finding The Device Model Number, Select Print Media

    The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media. This section contains the following topics: •...

  • Page 20

    NOTE: At this time, some portions of the HP Web site are available in English only. HP Photo Value Packs:...

  • Page 21: Recommended Papers For Photo Printing, Tips For Selecting And Using Media

    NOTE: At this time, some portions of the HP Web site are available in English only. Tips for selecting and using media For the best results, observe the following guidelines.

  • Page 22: Load An Original On The Scanner Glass

    • Do not overload the tray or ADF (some models only). For more information, see Media specifications. • To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays or ADF (some models only): ◦...

  • Page 23: Load An Original In The Automatic Document Feeder (adf), Load Media

    3. Close the lid. Load an original in the automatic document feeder (ADF) NOTE: The ADF is available for some models only. You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or letter-size document by placing it in the document feeder tray. CAUTION: Do not load photos in the ADF;...

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    To load media 1. Pull out the tray extender. 2. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray.

  • Page 25: Maintain The Device, Clean The Scanner Glass

    Maintain the device This section provides instructions for keeping the device in top working condition. Perform these maintenance procedures as necessary. • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder (ADF) (Some models only) Clean the scanner glass NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of...

  • Page 26: Clean The Exterior, Clean The Automatic Document Feeder (adf) (some Models Only)

    Clean the exterior WARNING! Before cleaning the device, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the device does not require cleaning. Keep fluids away from the interior of the device, as well as from the device control panel.

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    4. Use the damp cloth to wipe any residue off the rollers or separator pad. NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the automatic document feeder. To clean the plastic strip inside the automatic document feeder 1.

  • Page 28: Turn Off The Device

    4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip.

  • Page 29: Print Documents (windows)

    Print Most print settings are automatically handled by the software application. You need to change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.

  • Page 30: Print Documents (mac Os X), Print Brochures, Print Brochures (windows), Print Brochures (mac Os X)

    Print documents (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. From the File menu in your software application, choose Print. 3. Make sure the product you want to use is selected. 4. Change the print settings for the option provided in the pop-up menus, as appropriate for your project.

  • Page 31: Print On Envelopes, Print On Envelopes (windows), Print On Envelopes (mac Os X)

    4. Choose Paper Type/Quality from the pop-up menu, and then choose the following settings: • Paper Type: the appropriate brochure paper type • Quality: Normal or Best NOTE: Click the blue disclosure triangle next to the Printer selection to access these options.

  • Page 32: Print A Web Page (windows)

    HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed. You can access HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it.

  • Page 33: Print Photos, Print Photos On Photo Paper (windows)

    Print photos Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing. Follow the instructions for your operating system. •...

  • Page 34: Print On Special And Custom-sized Paper, Print On Special Or Custom-sized Paper (windows)

    Select any other print settings that you want, and then click Print to begin printing. 6. Select the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: automatically focuses the image; moderately adjusts image sharpness.

  • Page 35: Print On Special Or Custom-sized Paper (mac Os X), Print Borderless Documents

    7. Select the paper type: a. Click More in the Paper type drop-down list. b. Click the desired paper type, and then click OK. 8. Click OK, and then click Print or OK to begin printing. Print on special or custom-sized paper (Mac OS X) NOTE: Before you can print on custom-sized paper, you must set up the custom size in the printing software.

  • Page 36: Print Borderless Documents (windows), Print Borderless Documents (mac Os X)

    5. If necessary, select the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: automatically focuses the image; moderately adjusts image sharpness. 6. Select any other print settings that you want, and then click Print to begin printing.

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    Perform two-sided printing (Windows) 1. Load paper in the tray. For more information, see Load media and Guidelines for two- sided (duplex) printing. 2. On the File menu in your software application, click Print. 3. Select the Two-sided (Duplex) Printing option in the Printing Shortcuts list. 4.

  • Page 38: Scan An Original From The Product Control Panel

    HP software provided with the product and TWAIN-compliant or WIA-compliant programs on a computer. You can use the HP software to convert the text in scanned documents into a format that you can search, copy, paste, and edit.

  • Page 39: Edit A Scanned Document Using Optical Character Recognition (ocr) Software

    See the onscreen Help for the HP Solution Center for information about how to create a link to the word-processing program.

  • Page 40: Change Copy Settings

    Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory.

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    • Lighter/Darker settings • Resizing originals to fit on different paper sizes You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1.

  • Page 42: Send A Basic Fax

    You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the device control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.

  • Page 43: Send A Fax Manually From A Phone

    TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing.

  • Page 44: Send A Fax Using Monitor Dialing

    4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5.

  • Page 45: Send A Fax From Memory, Schedule A Fax To Send Later

    Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The device scans the originals into memory and sends them once it is able to connect to the receiving fax machine.

  • Page 46: Send A Fax To Multiple Recipients, Send A Fax In Error Correction Mode

    6. Enter the fax number by using the keypad, press Speed Dial to select a speed dial, or press Redial/Pause to redial the last number dialed. 7. Press Start. The device scans all pages and the scheduled time appears on the display. The fax is sent at the scheduled time.

  • Page 47: Receive A Fax, Receive A Fax Manually

    phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM off only if it increases phone charges substantially, and you can accept poorer quality in exchange for reduced charges.

  • Page 48: Set Up Backup Fax

    You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone line, but not directly connected to the device To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the main tray. 2.

  • Page 49: Reprint Received Faxes From Memory, Poll To Receive A Fax

    All faxes stored in memory are deleted from memory when you turn off the power. Poll to receive a fax Polling allows the HP All-in-One to ask another fax machine to send a fax that it has in its queue. When you use the Poll to Receive feature, the HP All-in-One calls the designated fax machine and requests the fax from it.

  • Page 50: Forward Faxes To Another Number, Set The Paper Size For Received Faxes

    HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

  • Page 51: Set Automatic Reduction For Incoming Faxes, Block Junk Fax Numbers

    5. Press right arrow Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP All-in-One does if it receives a fax that is too large for the default paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible.

  • Page 52: Add Numbers To The Junk Fax List, Remove Numbers From The Junk Fax List

    Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list. To manually enter a number to block 1. Press Setup. 2. Press right arrow 3. Press right arrow 4. Press right arrow 5.

  • Page 53: Receive Faxes To Your Computer (fax To Pc And Fax To Mac)

    Solution Center or the Fax to PC Setup Wizard on the control panel. To set up Fax to Mac on Mac OS X, use the HP Setup Assistant (which can be launched from the HP Utility).

  • Page 54: Modify Fax To Pc Or Fax To Mac Settings, Change Fax Settings

    You can update the Fax to PC settings from your computer at any time from the Fax Settings page in the Solution Center. You can update the Fax to Mac settings from the HP Setup Assistant. You can turn off Fax to PC or Fax to Mac and disable printing faxes from the device control panel.

  • Page 55: Configure The Fax Header, Set The Answer Mode (auto Answer)

    Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the device.

  • Page 56: Change The Answer Ring Pattern For Distinctive Ring, Set The Fax Error Correction Mode

    If you connect the device to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the device detects the specified ring pattern, it answers the call and receives the fax.

  • Page 57: Set The Dial Type, Set The Redial Options, Set The Fax Speed

    you are trying to send a fax to another country/region or receive a fax from another country/region, or if you are using a satellite phone connection. To set the fax error-correction mode 1. Press Setup. 2. Press right arrow 3. Press right arrow 4.

  • Page 58: Set The Fax Sound Volume, Fax Over Internet Protocol (foip)

    If you use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a lower Fax Speed.

  • Page 59: Use Reports, Print Fax Confirmation Reports

    NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel, HP Solution Center (Windows), or HP Utility (Mac OS X). NOTE: Ink level alerts and indicators provide estimates for planning purposes only.

  • Page 60: Print Fax Error Reports, Print And View The Fax Log

    3. Press right arrow 4. Press right arrow On Fax Send On Fax Receive Send & Receive To include an image of the fax on the report 1. Press the (Setup) button. 2. Select Print Report, and then select Fax Confirmation. 3.

  • Page 61: Clear The Fax Log, Print The Details Of The Last Fax Transaction

    To view the fax log from the HP software Follow the instructions for your operating system. Windows 1. Open the HP Solution Center software. For instructions, see Use the HP Solution Center (Windows). 2. Click Settings. 3. In the Fax Settings area, click More Fax Settings, and then click Fax Log.

  • Page 62: Print A Caller Id History Report

    Print a Caller ID History Report Use the following procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1. Press Setup, select Printer Report, and then select Caller ID History Report. 2. Press OK.

  • Page 63

    Work with ink cartridges To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.

  • Page 64: Check The Estimated Ink Levels

    You can check the estimated ink levels from the HP Solution Center, Toolbox (Windows), the HP Utility (Mac OS X), or the embedded Web server. For information about using these tools, see Device management tools. You can also print the Printer Status page to view this information (see Understand the Printer Status Report and Self-Test Report).

  • Page 65: Handle The Ink Cartridges, Replace The Ink Cartridges

    NOTE: When the ink level for an ink cartridge is low, a message appears on the display. You can also check the ink levels by using the printer Toolbox (Windows) or the HP Utility (Mac OS X). NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing.

  • Page 66

    available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information about ordering ink cartridges for the device, see Order printing supplies online. To replace the ink cartridges 1.

  • Page 67

    4. Pull the ink cartridge toward you, out of its slot. NOTE: HP provides recycling options for used ink cartridges in many countries/ regions. For more information, see HP inkjet supplies recycling program. 5. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.

  • Page 68

    6. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps into place. If you are installing the tri-color ink cartridge, slide it into the left slot.

  • Page 69: Store Printing Supplies, Advanced Ink Cartridge Maintainance, Align The Ink Cartridges

    Clean the ink cartridges Align the ink cartridges The HP All-in-One prompts you to align cartridges every time you install or replace an ink cartridge. You can also align the ink cartridges at any time from the device control panel or by using the software you installed with the device.

  • Page 70

    3. Selects Tools and then select Align Cartridge. The product prints an ink cartridge alignment sheet. 4. Place the alignment sheet face down on the scanner glass. For more information, see Load an original on the scanner glass. 5. Press OK to scan the alignment sheet. After the alignment sheet is scanned, alignment is complete.

  • Page 71: Clean The Ink Cartridges

    Click Align the ink cartridges. Mac OS X a. Open the HP Utility. For instructions, see Open the HP Utility. b. Click Align, and then follow the onscreen instructions. 3. Place the alignment sheet face down on the scanner glass. For more information, see Load an original on the scanner glass.

  • Page 72

    Click Align the ink cartridges. Mac OS X a. Open the HP Utility. For instructions, see Open the HP Utility. b. Click Clean Printheads, and then click Clean. 3. Follow the prompts until you are satisfied with the quality of the output, and then click Done or Finish.

  • Page 73

    If you have a problem, follow these steps 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: •...

  • Page 74: Obtain Electronic Support, Hp Support By Phone, Before You Call

    • After the phone support period Before you call Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information: • Model number (located on the label on the front of the device) •...

  • Page 75: Phone Support Period, Telephone Support Numbers

    Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, HP All-in- One was moved, etc.)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

  • Page 76

    Chapter 7 For the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support ℡ ℡ Solve a problem...

  • Page 77: After The Phone Support Period, General Troubleshooting Tips And Resources

    After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

  • Page 78: Solve Printing Problems, The Device Shuts Down Unexpectedly, Error Message Appears On Control-panel Display

    A non-recoverable error has occurred Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates.

  • Page 79: Device Takes A Long Time To Print, Blank Or Partial Page Printed

    Check the device software installation If the device is turned off when printing, an alert message should appear on your computer screen; otherwise, the device software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the device software. For more information, see Uninstall and reinstall the software.

  • Page 80: Something On The Page Is Missing Or Incorrect

    There is a blank page in the file Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device.

  • Page 81: The Device Prints Half A Page, Then Ejects The Paper

    HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP ink supply will not be covered under warranty. HP recommends that you make sure that you are using genuine HP cartridges before continuing.

  • Page 82: Solution 3: Wait A Short Period Of Time (if Possible)

    Make sure that the paper is not wrinkled or curled. Load only clean, wrinkle-free paper into the product. • Plain paper is fine for text documents. For photos, HP Advanced Photo paper is the best choice. • Try using a different paper. Paper that does not accept ink well is also prone to print defects.

  • Page 83: Step 1: Check The Print Quality Settings, Step 2: Check The Print In Grayscale Setting

    Step 1: Check the print quality settings The print quality settings in the product software might not be optimized for the type of document you are printing. Follow these steps to check these settings. If the issue persists, continue to the next solution Step 2: Check the Print in Grayscale setting.

  • Page 84: Solution 5: Check Estimated Ink Levels And Replace Low Or Empty Ink Cartridges

    180 degrees. • If the issue persists, visit the HP online support Web site at www.hp.com/ support for further troubleshooting information. NOTE: Stop troubleshooting here. Do not continue with the steps below if the page shows no defects.

  • Page 85: Print Quality Diagnostic Report

    Print Quality Diagnostic Report 1. Load regular, white, letter-size or A4 paper 2. On the product control panel, press Quality, and then press OK. 3. Evaluate the Print Quality Diagnostic Report: a Ink level b Color bars Large-font text d Alignment pattern a.

  • Page 86

    b. Color bars: Look at the color bars in the middle of the page. You should see seven color bars. These bars should have sharp edges, should be solid (not streaked with white or other colors), and should be uniform in color throughout. Example of Good Color Bars: All bars are solid, sharp-edged, and extend with uniform color across the entire page.

  • Page 87

    To prevent problems causing ragged bars on the PQ Diagnostic Report, try the following solutions: • Avoid leaving un-taped ink cartridges outside of the printer for an extended period of time. For more information about handling ink cartridges, see Handle the ink cartridges.

  • Page 88

    Examples of bad large-font text The letters are jagged. The letters are smeared. The letters are ragged on one end. d. Alignment pattern: If the color bars and large-font text look OK and the ink cartridges are not empty, look at the alignment pattern directly above the color bars.

  • Page 89: Self-test Report

    The lines are jagged. Self-Test Report Follow these steps to print, and then evaluate a Diagnostic report. 1. Load regular, white, letter-size or A4 paper. 2. On the product control panel, press (Setup), select Print Report, select Self- Test, and then press OK. Poor print quality and unexpected printouts...

  • Page 90

    To evaluate the Diagnostic Page: 1. Look at the color bars in the middle of the page. There should be three color bars and a black bar. All the bars should have sharp edges. They should be solid (not streaked with white or other colors).

  • Page 91: Solution 7: Clean The Ink Cartridges

    Bar colors are not uniform Example of Bad Color Bars - The yellow bar is streaked with another color. Black Text 2. Look at the black text printed on the page. The type should be sharp and clear. Example of good black text - the letters are sharp and clear - the printer is operating correctly Example of bad black text - the letters are smeared.

  • Page 92: Solution 8: Align The Ink Cartridges, Solution 9: Replace The Problem Ink Cartridge

    To contact HP support, visit www.hp.com/support. If prompted, choose your country/ region, and then click Contact HP for information on calling for technical support. Clean the ink cartridge contacts Clean the ink cartridge contacts only if you get repeated messages on the display.

  • Page 93: Clean The Area Around The Ink Nozzles

    2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.

  • Page 94

    NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the ink cartridges by using the device control panel or the software you installed with the HP All-in-One. Make sure you have the following materials available: •...

  • Page 95: Solve Paper-feed Problems

    6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place.

  • Page 96: Solve Copy Problems

    • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support. • No copy came out •...

  • Page 97: No Copy Came Out, Copies Are Blank, Documents Are Missing Or Faded

    • Size is reduced • Copy quality is poor • Copy defects are apparent • The device prints half a page, then ejects the paper • Paper mismatch No copy came out • Check the power Make sure that the power cord is securely connected, and the device turned on. •...

  • Page 98: Size Is Reduced, Copy Quality Is Poor, Copy Defects Are Apparent

    Check the settings for the copy job to make sure that they are for normal size. • The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information. Copy quality is poor •...

  • Page 99: Paper Mismatch, The Device Prints Half A Page, Then Ejects The Paper, Solve Scan Problems

    Verify that the loaded media size and type matches the control panel settings. Solve scan problems If the following topics do not help, see HP support for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information.

  • Page 100: Scan Takes Too Long, Part Of The Document Did Not Scan Or Text Is Missing

    ◦ If you are using the HP software, the default settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP software for instructions about changing the properties.

  • Page 101: Text Cannot Be Edited, Error Messages Appear, Scanned Image Quality Is Poor

    • Check the settings ◦ Make sure the HP software (or any additional OCR software) is properly installed. ◦ When you scan the original, make sure that you select a document type or save the scan in a format that creates editable, searchable text. If text is classified as a graphic, it is not converted to text.

  • Page 102: Scan Defects Are Apparent

    Text or images on the back of a two-sided original appear in the scan Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent. The scanned image is skewed (crooked) The original might have been placed incorrectly.

  • Page 103: Solve Fax Problems, The Fax Test Failed

    Try adjusting the settings. Make sure that the resolution and color settings are correct. • Size is reduced The HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting information for the device.

  • Page 104

    • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assitant (Mac OS X), make sure the device is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the device is busy.

  • Page 105

    • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack. •...

  • Page 106

    The "Using Correct Type of Phone Cord with Fax" test failed Solution: • Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below.

  • Page 107

    The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems;...

  • Page 108

    The "Fax Line Condition" test failed Solution: • Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.

  • Page 109

    Press the Power button to turn on the device. After turning on the device, HP recommends you wait five minutes before sending or receiving a fax. The device cannot send or receive faxes while it is initializing after being turned on.

  • Page 110

    • Other equipment, which uses the same phone line as the device, might be in use. For example, you cannot use the device for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an e-mail or access the Internet.

  • Page 111

    The device is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

  • Page 112

    • If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the device when you have a voice mail service, see Case F: Shared voice/fax line with voice mail.

  • Page 113

    • If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone.

  • Page 114

    Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine.

  • Page 115: Solve Wired (ethernet) Network Problems (some Models Only), General Network Troubleshooting

    The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: The HP Digital Imaging monitor is turned off (Windows). Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is turned on at all times.

  • Page 116: Network Port Created Does Not Match Device Ip Address (windows)

    Step 1 - Make sure the wireless (802.11) light is turned on If the blue light near the HP device's wireless button is not lit, the wireless capabilities might not have been turned on. To turn on wireless, press and hold the Wireless button for three seconds.

  • Page 117: Advanced Wireless Troubleshooting, Step 1: Make Sure Your Computer Is Connected To Your Network

    Step 2 - Restart components of the wireless network Turn off the router and the HP device, and then turn them back on in this order: router first and then the HP device. If you still are unable to connect, turn off the router, HP device, and your computer.

  • Page 118: Step 2: Make Sure That The Hp Device Is Connected To Your Network

    If your device is not connected to the same network as your computer, you will not be able to use the HP device over the network. Follow the steps described in this section to find out if your device is actively connected to the correct network.

  • Page 119: Step 3: Check To See If The Firewall Software Is Blocking Communication

    NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS. b. If you can access the EWS, try using the HP device over the network (such as to print) to see if your network setup was successful.

  • Page 120: Step 4: Make Sure The Hp Device Is Online And Ready, Driver (windows Only)

    HP devices. If you are able to access the EWS, but are still unable to use the HP device even with the firewall turned off, try enabling the firewall software to recognize the HP device.

  • Page 121: Step 6: Make Sure The Hp Network Devices Support Service Is Running (windows Only)

    If you are able to use the HP device over the network, your network setup was successful. If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network, your firewall might be interfering.

  • Page 122: Configure Your Firewall To Work With Hp Devices

    The firewall might be preventing your HP device from notifying computers on your network where it can be found. If the HP software cannot find the HP device during installation (and you know the HP device is on the network), or you have already successfully installed HP software and experience problems, try the following: 1.

  • Page 123: Solve Device Management Problems

    HP device over the network. Advanced firewall information The following ports are also used by your HP device and might need to be opened on your firewall configuration. Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the HP device.

  • Page 124: Embedded Web Server Cannot Be Opened, The Ews Is Only Available In English

    NOTE: To use the embedded Web server (EWS), the product must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded Web server if the product is connected to a computer with a USB cable. •...

  • Page 125: Troubleshoot Installation Issues, Hardware Installation Suggestions

    Troubleshoot installation issues If the following topics do not help, see Solve a problem for information about HP support. • Hardware installation suggestions • Software installation suggestions Hardware installation suggestions Check the device • Make sure that all packing tape and material have been removed from outside and inside the device.

  • Page 126: Software Installation Suggestions, Understand The Printer Status Report And Self-test Report

    • If the computer cannot recognize the HP software CD in the CD drive, inspect the HP software CD for damage. You can download the device driver from the HP Web site (www.hp.com/support).

  • Page 127

    "Printer Status Report". If your product supports wireless communication, the report is called the "Self-Test Report". If you need to call HP, it is often useful to print the Printer Status Report or Self-Test Report before calling. Printer Status Report 1.

  • Page 128: Understand The Network Configuration Page (some Models Only)

    Self-Test Report 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the tray. 2. Nozzle test pattern: Missing lines indicate problems with the ink cartridges. Try cleaning the cartridges, or replacing the cartridges.

  • Page 129: Clear Jams

    If you need to call HP, it is often useful to print this page before calling. Network Configuration Page 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server.

  • Page 130: Clear Paper Jams

    • Make sure that the device is clean. For more information, see Maintain the device. • Make sure that the trays are loaded correctly and are not too full. For more information, see Load media. This section contains the following topics: •...

  • Page 131: Avoid Paper Jams

    To clear a paper jam in the automatic document feeder (ADF) (Some models only) 1. Lift the cover of the ADF. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device.

  • Page 132: Warranty Information

    Technical information This section contains the following topics: • Warranty information • Device specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information...

  • Page 133: Hewlett-packard Limited Warranty Statement

    HP product Duration of limited warranty HP Limited Warranty You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty. Ireland: United Kingdom: Malta:...

  • Page 134: Ink Cartridge Warranty Information

    During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found...

  • Page 135: Device Specifications, Physical Specifications, Product Features And Capacities, Processor And Memory Specifications

    Wired (Ethernet) network (some models only) • Wireless 802.11b/g (some models only) Black and tri-color ink cartridge Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. HP PCL 3 GUI Up to 3000 pages per month Bulgarian, Croatian, Czech, Danish, Dutch,...

  • Page 136: System Requirements, Network Protocol Specifications (some Models Only)

    7 Starter Edition, only printer drivers, scan drivers, and the Toolbox are available. To see system requirements and specifications for Windows 7, see the Readme file. This file is available on your computer after you install the HP software. •...

  • Page 137: Embedded Web Server Specifications (some Models Only), Media Specifications, Understand Supported Sizes

    Microsoft Windows 2003 Small Business Server Terminal Services • Microsoft Windows Server 2008 Terminal Services Compatible network protocols TCP/IP Network management • HP Web Jetadmin plug-ins • Embedded Web server Features Ability to remotely configure and manage network devices Embedded Web server specifications (some models only) Requirements •...

  • Page 138

    Appendix A (continued) Media size Main tray Borderless B5 (176 x 250 mm; 6.9 x 9.8 inches Borderless (10 x 15 cm, tab) Borderless (4 x 6 inches, tab) Borderless HV Borderless A6 Borderless cabinet Borderless (13 x 18 cm), same dimension as 5 x 7 inches Borderless (8.5 x 11 inches) 10 x 15 cm (tab) 4 x 6 inches (tab)

  • Page 139: Understand Supported Media Types And Weights

    (continued) Media size Photo media (89 x 127 mm; 3.5 x 5 inches) Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Borderless photo media (89 x 127 mm;...

  • Page 140: Set Minimum Margins

    (continued) Tray Type Automatic Paper document feeder (ADF)* Output tray All supported media * Some models only. Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media U.S. Letter U.S. Legal U.S. Executive U.S.

  • Page 141: Guidelines For Two-sided (duplex) Printing, Print Resolution, Print Specifications, Copy Specifications

    Black print resolution Up to 600 dpi rendered black (when printing from a computer) Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo papers include the following: ◦...

  • Page 142: Fax Specifications

    HP Premium Inkjet Transparency HP Iron-on Transfer HP Photo Cards Other specialty papers Glossy Greeting Card Matte Greeting Card HP Brochure & Flyer Paper, Glossy HP Brochure & Flyer Paper, Matte Other Glossy Brochure Other Matte Brochure Fax specifications •...

  • Page 143: Scan Specifications, Operating Environment, Electrical Requirements, Acoustic Emission Specification

    Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text • Scan speeds vary according to the complexity of the document • Twain-compliant interface • Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced •...

  • Page 144: Regulatory Information

    Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord •...

  • Page 145: Fcc Statement, Notice To Users In Korea

    Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following...

  • Page 146: Notice To Users In Japan About The Power Cord, Noise Emission Statement For Germany

    Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement Technical information...

  • Page 147: Notice To Users Of The U.s. Telephone Network: Fcc Requirements

    Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment.

  • Page 148: Notice To Users Of The Canadian Telephone Network

    Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil. L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été...

  • Page 149: Notice To Users In The European Economic Area

    Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelass- enen Endgeräten verwendet werden.

  • Page 150: Exposure To Radio Frequency Radiation, Notice To Users In Brazil, Notice To Users In Canada

    Exposure to radio frequency radiation Exposure to radio frequency radiation Caution frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.

  • Page 151: European Union Regulatory Notice, Regulatory Model Number

    R&TTE Directive 1999/5/EC Compliance with these directives implies conformity to harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family. This compliance is indicated by the following conformity marking placed on the product.

  • Page 152: Declaration Of Conformity

    Declaration of conformity Supplier’s Name: Supplier’s Address: declares, that the product Product Name and Model: Regulatory Model Number: Product Options: Power adaptor: conforms to the following Product Specifications and Regulations: SAFETY: EMC: Telecom: Supplementary Information: Singapore 25 June 2009 Local contact for regulatory topics only: Technical information DECLARATION OF CONFORMITY Customer Assurance, Business Printing Division...

  • Page 153

    Hewlett-Packard Company 138, Depot Road, #02-01 Supplier’s Address: Singapore 109683 declares, that the product Product Name and Model: HP Officejet J4680 and J4624, HP Officejet 4500 Wireless series printer Regulatory Model Number: SDGOB-0833 Product Options: Radio Module RSVLD-0608 Power adaptor:...

  • Page 154

    Supplier’s Name: Supplier’s Address: declares, that the product Product Name and Model: Regulatory Model Number: Product Options: Power adaptor: conforms to the following Product Specifications and Regulations: SAFETY: EMC: Telecom: Energy Use: Supplementary Information: Singapore 11 May 2010 Local contact for regulatory topics only: Technical information DECLARATION OF CONFORMITY Product Regulations Manager...

  • Page 155: Paper Use, Plastics, Material Safety Data Sheets, Recycling Program, Hp Inkjet Supplies Recycling Program

    Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world.

  • Page 156: Union

    Appendix A Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea...

  • Page 157: Power Consumption, Chemical Substances, Rohs Notices (china Only)

    Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach...

  • Page 158: Third-party Licenses

    Third-party licenses This section contains the following topics: • HP Officejet 4500 Desktop • HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500 • HP Officejet 4500 Wireless Technical information...

  • Page 159: Hp Officejet 4500 Desktop

    HP Officejet 4500 Desktop Third-party licenses rijndael-alg-fst.c @version 3.0 (December 2000) Optimised ANSI C code for the Rijndael cipher (now AES) @author Vincent Rijmen <vincent.rijmen@esat.kuleuven.ac.be> @author Antoon Bosselaers <antoon.bosselaers@esat.kuleuven.ac.be> @author Paulo Barreto <paulo.barreto@terra.com.br> This code is hereby placed in the public domain.

  • Page 160

    SHA2 FIPS 180-2 SHA-224/256/384/512 implementation Last update: 02/02/2007 Issue date: 04/30/2005 Copyright (C) 2005, 2007 Olivier Gay <olivier.gay@a3.epfl.ch> All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.

  • Page 161

    ZLIB zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.3, July 18th, 2005 Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.

  • Page 162: Hp Officejet 4500 / Hp Officejet 4575 / Hp Officejet Advantage 4500

    Appendix A HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500 Third-party licenses rijndael-alg-fst.c @version 3.0 (December 2000) Optimised ANSI C code for the Rijndael cipher (now AES) @author Vincent Rijmen <vincent.rijmen@esat.kuleuven.ac.be> @author Antoon Bosselaers <antoon.bosselaers@esat.kuleuven.ac.be> @author Paulo Barreto <paulo.barreto@terra.com.br>...

  • Page 163

    Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to...

  • Page 164

    OpenSSL Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to.

  • Page 165

    THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...

  • Page 166

    THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS...

  • Page 167

    THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS...

  • Page 168

    THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS...

  • Page 169: Hp Officejet 4500 Wireless

    HP Officejet 4500 Wireless Third-party licenses rijndael-alg-fst.c @version 3.0 (December 2000) Optimised ANSI C code for the Rijndael cipher (now AES) @author Vincent Rijmen <vincent.rijmen@esat.kuleuven.ac.be> @author Antoon Bosselaers <antoon.bosselaers@esat.kuleuven.ac.be> @author Paulo Barreto <paulo.barreto@terra.com.br> This code is hereby placed in the public domain.

  • Page 170

    Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...

  • Page 171

    OpenSSL Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to.

  • Page 172

    THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...

  • Page 173

    THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS...

  • Page 174

    THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS...

  • Page 175

    THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCI- DENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS...

  • Page 176: Supported Ink Cartridges, Supplies

    In addition, you can select the How to Buy option at the top of the www.hp.com/ buy/supplies page to obtain information about purchasing HP products in your country.

  • Page 177: Hp Media

    Details button to view information about replacement ink cartridges. ◦ HP Utility (Mac OS X):: Click the Supplies Info icon in the Information and Support pane. ◦ Embedded Web server: Click the Information tab, and then click Device Information in the left pane.

  • Page 178: Set Up Faxing (parallel Phone Systems)

    TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information.

  • Page 179: Choose The Correct Fax Setup For Your Home Or Office

    Countries/regions with a parallel-type phone system (continued) Portugal Singapore Thailand Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. This section contains the following topics: • Choose the correct fax setup for your home or office •...

  • Page 180

    • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the device. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the device. 3.

  • Page 181: Case A: Separate Fax Line (no Voice Calls Received)

    (continued) Other equipment or services sharing your fax line Distinct Voice ive ring calls service Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the device as described in this section.

  • Page 182: Case B: Set Up The Device With Dsl

    3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 4. Run a fax test. When the phone rings, the device answers automatically after the number of rings you set in the Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine and receives the fax.

  • Page 183: Case C: Set Up The Device With A Pbx Phone System Or An Isdn Line

    3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the device with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:...

  • Page 184: Case E: Shared Voice/fax Line

    To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.

  • Page 185: Case F: Shared Voice/fax Line With Voice Mail

    Telephone wall jack Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. Telephone (optional) To set up the device with a shared voice/fax line 1.

  • Page 186: Case G: Fax Line Shared With Computer Modem (no Voice Calls Received)

    Back view of the device To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. You might need to connect the supplied phone cord to the adapter provided for your country/ region.

  • Page 187: Set Up The Device With A Computer Dial-up Modem

    Set up the device with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the device. Back view of the device Telephone wall jack Use the phone cord supplied in the box with the device to connect to the "1-LINE"...

  • Page 188: Set Up The Device With A Computer Dsl/adsl Modem

    Set up the device with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.

  • Page 189: Case H: Shared Voice/fax Line With Computer Modem, Shared Voice/fax With Computer Dial-up Modem

    4. Connect the DSL modem to the parallel splitter. 5. Connect the parallel splitter to the wall jack. 6. Run a fax test. When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting.

  • Page 190

    If you set up the product to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the product answers the call.

  • Page 191: Shared Voice/fax With Computer Dsl/adsl Modem

    Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem Telephone wall jack Parallel splitter DSL/ADSL filter Phone cord supplied with the device You might need to connect the supplied phone cord to the adapter provided for your country/region.

  • Page 192: Case I: Shared Voice/fax Line With Answering Machine

    To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls.

  • Page 193: Case J: Shared Voice/fax Line With Computer Modem And Answering Machine

    NOTE: Since your computer dial-up modem shares the phone line with the HP device, you cannot use both your modem and the device simultaneously. For example, you cannot use the HP device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet.

  • Page 194: Shared Voice/fax Line With Computer Dial-up Modem And Answering Machine

    Shared voice/fax line with computer dial-up modem and answering machine There are two different ways to set up the product with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports NOTE: If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below.

  • Page 195

    NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP product will not be able to receive faxes. 7. Turn on the Auto Answer setting. 8. Set your answering machine to answer after a low number of rings.

  • Page 196: Shared Voice/fax Line With Computer Dsl/adsl Modem And Answering Machine

    Shared voice/fax line with computer DSL/ADSL modem and answering machine NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

  • Page 197: Case K: Shared Voice/fax Line With Computer Dial-up Modem And Voice Mail

    To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ ADSL service will need to be connected to additional DSL/ADSL filters, otherwise you will experience noise when making voice calls.

  • Page 198

    Since your computer dial-up modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set up the device with your computer based on the number of phone ports on your computer.

  • Page 199: Serial-type Fax Setup

    Austria Germany Switzerland (French) Switzerland (German) United Kingdom Finland Denmark Sweden Norway Netherlands Belgium (Dutch) Belguim (French) Portugal Spain France Ireland Italy www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig www.hp.be/fr/faxconfig www.hp.pt/faxconfig www.hp.es/faxconfig www.hp.com/fr/faxconfig www.hp.com/ie/faxconfig www.hp.com/it/faxconfig Serial-type fax setup...

  • Page 200: Test Fax Setup

    Test fax setup You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing. The test does the following: •...

  • Page 201: View And Print Network Settings, Turn The Wireless Radio On And Off (some Models Only)

    Network setup (some models only) You can manage network settings for the device through the device control panel as described in the next section. Additional advanced settings are available in the embedded Web server, a configuration and status tool you access from your Web browser using an existing network connection to the device.

  • Page 202: Set Link Speed, To View Ip Settings, To Change Ip Settings

    This section contains the following topics: • Set link speed • To View IP settings • To Change IP settings Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1.

  • Page 203: Set Up The Device For Wireless Communication (some Models Only), Understand 802.11 Wireless Network Settings

    (Windows). Device control panel * An ad hoc network can be set up using the Wireless Connection Utility on the HP software CD. NOTE: If you encounter problems, see Solve wireless problems (some models only). To use the device with any wireless connection, you must run the installation program at least once from the HP software CD and create a wireless connection.

  • Page 204: To Set Up Wireless Communication Using The Device Control Panel With Wireless Setup Wizard

    There are two communication mode options: • Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP. All devices on the ad hoc network must: ◦...

  • Page 205: To Set Up Wireless Communication Using The Installer (windows)

    6. Disconnect the USB wireless setup cable when prompted. To set up wireless communication using the installer (Mac OS X) 1. Connect a USB wireless setup cable to the port on the back of the HP device and then to any USB port on the computer.

  • Page 206: To Turn Off Wireless Communication, To Print A Wireless Test, Reset Wireless Settings

    By default, the network name (SSID) is “hpsetup” and the communication mode is “ad hoc.” Change the connection method If you have installed the software and connected your HP device using a USB or Ethernet cable, you can change to a wireless connection any time you want.

  • Page 207: Guidelines For Ensuring Wireless Network Security, To Add Hardware Addresses To A Wap, Other Guidelines

    Guidelines for ensuring wireless network security This section contains the following topics: • To add hardware addresses to a WAP • Other guidelines To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also called "hardware addresses") of devices that are allowed to gain access to the network through the WAP.

  • Page 208

    Other programs that use these files might not work properly if the files are deleted. 5. Restart your computer. 6. To reinstall the software, insert the HP Software CD into your computer's CD drive, follow the onscreen instructions. 7. Connect the device when the software prompts you to connect it to the computer.

  • Page 209

    Follow the onscreen instructions. 4. After the software is uninstalled, restart your computer. 5. To reinstall the software, insert the HP Software CD into your computer's CD drive. 6. On the desktop, open the CD, and then double-click HP Installer.

  • Page 210: Use The Hp Solution Center (windows), Hp Utility (mac Os X)

    3. Click the Change Settings... button. Use the HP Solution Center (Windows) On a Windows computer, the HP Solution Center is the entry point for the HP software. Use the HP Solution Center to change print settings, order supplies, and access the onscreen Help.

  • Page 211: Embedded Web Server (some Models Only)

    You do not need to replace cartridges until print quality becomes unacceptable. TIP: When the HP Utility is opened, you can gain access to the Dock menu shortcuts by selecting and holding the mouse button over the appropriate icon for the HP Utility in the Dock.

  • Page 212

    After opening the embedded Web server, you can bookmark it so that you can return to it quickly. • Windows taskbar: Right-click the HP Digital Imaging Monitor icon, point to the device you wish to view, and then click Network Settings (EWS).

  • Page 213: Device Disconnected, Ink Alert

    Fax Memory Full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the product has a problem (such as a paper jam), the product saves incoming faxes to memory until the problem is resolved.

  • Page 214: Cartridge Problem, Solution 1: Install The Ink Cartridges Correctly

    For information about ordering ink cartridges, see HP supplies and accessories. For information about recycling used ink supplies, see HP inkjet supplies recycling program. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing.

  • Page 215

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Doing so can result in clogs, ink failure, and bad electrical connections. 5. Hold the ink cartridge with the HP logo on top, and reinsert the ink cartridge. Make sure you push the ink cartridge in firmly until it snaps into place.

  • Page 216: Solution 2: Turn The Product Off And On, Solution 3: Clean The Electrical Contacts

    Replace the indicated ink cartridge. For more information, see HP supplies and accessories. NOTE: If your cartridge is still under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information.

  • Page 217: The Printer Is Out Of Paper, Printer Offline, Printer Paused, Document Failed To Print

    Before you try to clear the jam, check the following: • Make sure that you have loaded paper that meets specifications and that is not wrinkled, folded, or damaged. For more information, see Media specifications. • Make sure that the product is clean. For more information, see Maintain the device. •...

  • Page 218: Align Cartridge

    The product prompts you to align ink cartridges every time you install or replace an ink cartridge. You can also align the ink cartridges at any time from the product’s control panel or by using the HP software installed with the product. Aligning the ink cartridges ensures high-quality output.

  • Page 219: Index

    Index Symbols/Numerics (ADF) automatic document feeder clean 22 feeding problems, troubleshoot 22 accessibility 3, 9 accessories Printer Status Report 123 Self-Test Report 124 warranty 129 acoustic emissions 139 ADF (automatic document feeder) capacity 19 load originals 19 ADSL, fax setup with parallel phone systems 178 after the support period 73 align ink cartridges 65...

  • Page 220

    default settings copy 37 deleting faxes from memory 45 device control panel locating 10 network settings 197 scan from 34 send faxes 39 dial tone test, failure 103 dial type, setting 53 dial-up modem shared with fax (parallel phone systems) 182 shared with fax and answering machine (parallel phone sy...

  • Page 221

    100 header, fax 51 Help button 12 Hewlett-Packard Company notices 3 HP Solution Center 206 HP Utility (Mac OS X) opening 206 humidity specifications 139 ink cartridge door, locating 11 ink cartridge latch, locating 11 ink cartridges...

  • Page 222

    shared with fax and voice line (parallel phone systems) 185 shared with fax and voice mail (parallel phone systems) 193 monitor dialing 40, 42 multi-feeds, troubleshoot 92 network port address 112 networks advanced settings 197 connector illustration 11 firewalls, troubleshoot 75 IP settings 198 link speed 198 operating systems...

  • Page 223

    redial options, setting 53 reduce fax 47 regulatory information 140, 145 regulatory model number 147 replace ink cartridges 61 report wireless test 202 reports confirmation, fax 55 error, fax 56 fax test failed 99 reprint faxes from memory 45 right navigation button 12 rings to answer 51 save faxes in memory 44...

  • Page 224

    131 wireless security 200 white bands or stripes, troubleshoot copies 94, 95 scans 98 Windows borderless 32 HP Solution Center 206 print brochures 26 Print photos 29, 30 print settings 25 set up wireless communication 201 system requirements 132...

  • Page 225

    two-sided 33 uninstall software 204 wireless communication advanced wireless troubleshooting 113 basic wireless troubleshooting 112 Ethernet setup 201 radio, turn off 197 reducing interference 203 regulatory information 145 security 203 set up 199 set up on Mac OS X 201 settings 199 turn off 202 wizard 200...

  • Page 228

    © Hewlett-Packard Development Company, L.P. 2010 www.hp.com/support...

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