Hotpoint After Sales Service - Hotpoint Ultima WD71 Instruction Manual

Hotpoint After Sales Service

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Satisfaction Guaranteed or Your Money Back
Hotpoint gives you a unique 'Satisfaction Guaranteed' promise – valid for ninety days
after you have purchased your Hotpoint product. If there is a technical problem with
your Hotpoint appliance, call Hotpoint Service. If necessary we will arrange for an
engineer to call. If the technical problem is not resolved under this Guarantee, Hotpoint
will replace your appliance or, if you prefer, give you your money back.
Hotpoint appliances carry for the first 12 months a fully inclusive parts and labour guarantee
plus FREE replacement parts for the first 5 years provided that they are fitted by our own
Service Engineer. When the 12 months parts and labour guarantee expires we offer two
after sale service options:
Repair Service
UK: 08709 066 066 or Republic of Ireland: 1850 302 200
Call our National Service Line and benefit from our additional 5 years FREE parts. Although
the engineers time and labour is chargeable, all repairs carry a fully inclusive parts and
labour guarantee for 12 months from the date of the repair.
Note: Chargeable service is offered on the basis of payment on completion to our
service engineer, who will issue a receipt.
Extended Warranties
To join: UK 08709 088 088 or Republic of Ireland: 1850 502 200
Whether you have just one or a number of Hotpoint appliances in your kitchen, Hotpoint
offer two Service Cover Plans to give you complete peace of mind. They enable you to
extend your first 12 months labour guarantee by either 1 or 4 years, so that you can have
FREE repairs during the membership period.
Service Cover FREE service repairs for a single Hotpoint appliance during the period of
cover. At an additional cost Service Cover with Maintenance includes an
Annual Electrical & Safety Check along with replacement of any parts
necessary.
Kitchen Cover An annual payment covers repairs for all your Hotpoint appliances which
are less than ten years old. Additional Hotpoint appliances purchased after
you have joined Hotpoint Kitchen Cover are automatically included during
the annual period of cover without further charge.
Easy Payment Methods
We offer a number of payment methods; cheque, credit card, switch, cash or by taking
advantage of one of our Service Cover Plans you can spread the cost by direct debit.
For further details telephone: 08709 088 088.
Appliance Registration
To benefit from the above options, complete and return the Appliance Registration
Questionnaire supplied with this appliance. Full details and costs of our Service/Kitchen
Cover options together with an application form, will then be sent to you towards the end of
the 12 month guarantee period.
Hotpoint Genuine Parts & Accessories
A wide range of parts and accessories are available from Hotpoint Genuine Parts &
Accessories Mail Order Hotline UK: 08709 077 077 or Republic Of Ireland: 01 842 6836