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12. WARRANTY
SERVICE
Owner
Satisfaction
Your satisfaction
and goodwill
are important
to your dealer and to us. All
Honda warranty details are explained in the Distributor's
Limited Warranty.
Normally,
any problems concerning
the product will be handled by your
dealer's service department.
If you have a warranty
problem that has not
been handled to your satisfaction,
we suggest .you take the following
action:
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Discuss your problem with a member of dealership management.
Often
complaints
can be quickly
resolved at that level. If the problem has
already been reviewed with the Service Manager, contact
the owner
of
the dealership or the General Manager.
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If your problem still has not been resolved to your satisfaction,
contact
the Power Equipment
Customer
Relations
Department
of American
Honda Motor Co., Inc.
American Honda Motor Co., Inc.
Power Equipment Customer Relations Department
P-0. Box 50
Gardena, California 90247-0805
Telephone:
(213) 604-2400
We will need the following
information
in order to assist you:
- Your name, address, and telephone number
- Product model and serial number
- Date of purchase
- Dealer name and address
- Nature of the problem
After reviewing
all the facts involved,
you will be advised of what action
can be taken. Please bear in mind that your problem will likely be resolved
at the dealership, using the dealer's facilities, equipment,
and personnel, so
it is very important
that your initial contact be with the dealer.
Your purchase of a Honda product
is greatly appreciated
by both your
dealer and American Honda Motor Co., Inc. We want to assist you in every
way possible to assure.your
complete satisfaction
with your purchase.
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