HP Pavilion dv6 Maintenance And Service Manual
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HP Pavilion dv6 Maintenance And Service Manual

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HP Pavilion dv6 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion dv6

  • Page 1 HP Pavilion dv6 Notebook PC Maintenance and Service Guide...
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ................... 10 Display ..........................10 Buttons, speakers, and fingerprint reader (select models only) ............11 Keys ............................. 12 Lights ............................ 13 TouchPad ..........................14 Front ............................. 15 Rear ............................. 15 Left side ..........................
  • Page 6 Electrostatic discharge damage ..............45 Packaging and transporting guidelines ........47 Component replacement procedures ..................49 Service tag ......................49 Computer feet ......................50 Battery ........................51 Optical drive ......................52 Hard drive ......................54 RTC battery ......................57 Memory module ...................... 58 WLAN module ......................
  • Page 7 Hard drive specifications ...................... 109 Hard drive specifications (continued) ..................110 7 Backup and recovery ....................111 Restore ..........................111 Creating restore media ......................112 Performing a system restore ....................113 Restoring using the dedicated recovery partition (select models only) ......113 Restoring using the restore media ................
  • Page 8 viii...

  • Page 9: Product Description

    AMD processor Intel processor √ √ Product Name HP Pavilion dv6 Notebook PC √ Processors AMD® A8-3530MX 2.60-GHz processor, (1.90-GHz FSB, 4.0-MB L2 cache, quad core, 45 W) √ AMD A8-3510MX 2.50-GHz processor (1.50-GHz FSB, 4.0-MB L2 cache, quad core, 45 W)
  • Page 10 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Intel Core i7-2640M 2.80-GHz (SC turbo up to 3.50- GHz) processor (1333-MHz FSB, 4.0-MB L3 cache, dual core, 35 W) √ Intel Core i7-2630QM 2.00-GHz (SC turbo up to 2.90-GHz) processor (1333-MHz FSB, 6.0-MB L3 cache, quad core, 45 W) √...
  • Page 11 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Graphics Internal graphics: ● AMD Radeon™ HD 6620G graphics on computer models equipped with an AMD A8 processor ● AMD Radeon HD 6520G graphics on computer models equipped with an AMD A6 processor ●...
  • Page 12 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Internal graphics: ● Intel HD Graphics 3000 on computer models equipped with an Intel Core i7, i5, or i3 processor ● Intel HD Graphics 3000 on computer models equipped with an Intel Pentium processor Switchable discrete graphics: ●...
  • Page 13 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ √ Supports the following configurations: ● 16384-MB total system memory (8192×2) ● 12288-MB total system memory (8192×1 + 4096×1) ● 8192-MB total system memory (8192×1 or 4096×2) ●...
  • Page 14 AMD processor Intel processor √ √ HP-branded Altec/Lansing quad Beats Audio speakers (select models only) √ √ HP TrueVision HD webcamera (fixed, integrated, low- light) √ √ Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ Wireless...
  • Page 15 AMD processor Intel processor √ √ External media HP Multi-Format Digital Media Reader supports the card following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ●...
  • Page 16 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ √ Power Support for the following 3-wire plug with requirements ground pin AC adapters (supports 3- pin DC connector): ● 120W AC adapter with localized cable plug support ●...
  • Page 17 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor √ Preinstalled: ● Windows 7 Home Basic (64- and 32-bit; select models only) ● Windows 7 Home Premium (64- and 32-bit; select models only) ●...

  • Page 18: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. Internal microphones (2) Record sound. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > CyberLink YouCam >...

  • Page 19: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Speakers (2) Produce sound. Web browser button Opens the default Web browser.

  • Page 20: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the num lk key, the key, or the key. Windows logo key Displays the Windows Start menu. Increases or decreases the Beats Audio bass settings (select models only).

  • Page 21: Lights

    Item Component Description Integrated numeric keypad When the keypad has been enabled, the keys can be used like an external numeric keypad. num lk Enables/disables the integrated numeric keypad when pressed in combination with the key. Action keys Execute frequently used system functions. Lights Item Component...

  • Page 22: Touchpad

    Item Component Description ● Wireless light White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● Fingerprint reader light (select models only) White: The fingerprint was read. ●...

  • Page 23: Front

    Front Item Component Description Digital Media Slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Speakers (2) (select models only) Produce sound.

  • Page 24: Left Side

    Left side Item Component Description Vent Enables airflow to cool internal components. NOTE: the computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. External monitor port Connects an external VGA monitor or projector.

  • Page 25: Right Side

    Off: the computer is off or in Hibernation. ● Drive light Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide.

  • Page 26: Bottom

    Bottom Item Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (6) Enable airflow to cool internal components. NOTE: the computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
  • Page 28 Item Component Description Part number/Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. Warranty period This number describes the duration of the warranty period for the computer.

  • Page 29: Computer Major Components

    Computer major components Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): Computer major components...
  • Page 30 Item Component Spare part number Keyboard in black finish: For use with all computer models in Belgium 665326-A41 For use with all computer models in Brazil 665326-201 For use only with computer models equipped with an AMD processor in Bulgaria 665326-261 For use with all computer models in Canada 665326-121...
  • Page 31 Item Component Spare part number For use only with computer models equipped with an AMD processor in Bulgaria 666423-261 For use with all computer models in Canada 666423-121 For use with all computer models in the Czech Republic and Slovakia 666423-FL1 For use with all computer models in Denmark, Finland, and Norway 666423-DH1...
  • Page 32 Item Component Spare part number In linen white finish 665359-001 In Pacific blue finish 665360-001 In pearl pink finish 665363-001 In ruby red finish 665362-001 In Sonoma red finish 665361-001 In steel gray finish 665357-001 Power button board (does not include cable) 665330-001 NOTE: The power button board cable is not included in the power button board...
  • Page 33 Item Component Spare part number (12) Speaker Kit (includes left and right speakers and cable) 665340-001 (13) System board (includes replacement thermal material): For use only with computer models equipped with an AMD A70M processor, the 665284-001 HD6750 graphics subsystem with 1024-MB of discrete memory, and USB version 3.0 For use only with computer models equipped with an AMD A70M processor, a 665282-001 graphics subsystem with UMA memory, and USB version 3.0...
  • Page 34 Item Component Spare part number For use only with computer models equipped with an Intel processor and a graphics 665354-001 subsystem with 2048-MB discrete memory For use only with computer models equipped with an Intel processor and a graphics 665355-001 subsystem with 1024-MB discrete memory For use only with computer models equipped with an Intel processor and a graphics 665353-001...
  • Page 35 Item Component Spare part number Intel Core i5-2430M 2.40-GHz (SC turbo up to 3.00-GHz) processor (3.0-MB L3 653341-001 cache, dual core, 35 W) Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W) 653340-001 Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W) 653339-001 Intel Pentium B960 TJ85 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W) 664662-001...
  • Page 36 Item Component Spare part number 500-GB, 7200-rpm, 9.5 mm 634932-001 320-GB, 7200-rpm, 7.0 mm 634862-001 320-GB, 5400-rpm, 7.0 mm 645193-001 160-GB solid-state drive (not illustrated, for use only with computer models 666441-001 equipped with an Intel processor) Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 665311-001 (21) WLAN module:...

  • Page 37: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 665301-001 Optical drive connector cable Hard drive connector cable Fingerprint reader board cable USB board cable TouchPad cable TouchPad button board cable Power button board cable Cable Kit...

  • Page 38: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display hinge covers (2) 665314-001 Display bezel: For use only with computer models in dark umber and steel gray finish 665300-001 For use only with computer models in butter gold, espresso black, linen white, 665299-001 Pacific blue, pearl pink, ruby red, and Sonoma red finish Display bezel and panel combination spare part kit:...
  • Page 39 Item Component Spare part number Webcamera/microphone module 665365-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 665287-001 Display enclosure: In butter gold finish 665296-001 In dark umber finish 665288-001 In espresso black finish 665290-001 In linen white finish 665291-001 In Pacific blue finish 665292-001...

  • Page 40: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (2.5-in, SATA, does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 12.7 mm 638974-001 750-GB, 7200-rpm, 9.5 mm 633252-001 750-GB, 5400-rpm, 9.5 mm 634250-001 640-GB, 5400-rpm, 9.5 mm 603785-001 500-GB, 7200-rpm, 9.5 mm 608218-001...

  • Page 41: Miscellaneous Parts

    609940-001 65-W RC V HP Smart AC adapter 609939-001 For use only with computer models equipped with an Intel processor: 90-W PFC RC V EM HP Smart AC adapter 609947-001 65-W RC V EM HP Smart AC adapter 609948-001 Power cord (3-pin, black, 1.83-m):...

  • Page 42: Sequential Part Number Listing

    Component Spare part number For use in Israel 490371-BB1 For use in Japan 490371-291 For use in the People's Republic of China 490371-AA1 For use in South Korea 490371-AD1 For use in Taiwan 490371-AB1 For use in Thailand 490371-281 Remote control (full-function, with teletext) 465541-004 USB DVD-T antenna 581223-001...
  • Page 43 609941-001 120-W PFC RC V HP Smart AC adapter for use with all computer models 609947-001 90-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor 609948-001 65-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an...
  • Page 44 Spare part number Description 631254-001 Intel Core i7-2720QM 2.20-GHz (SC turbo up to 3.00-GHz) processor (6.0-MB L3 cache, quad core, 45 W; includes replacement thermal material) 631255-001 Intel Core i5-2540M 2.60-GHz (SC turbo up to 3.30-GHz) processor (3.0-MB L3 cache, dual core, 35 W;...
  • Page 45 Spare part number Description 653350-001 AMD A8-3500M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, quad core, 35 W; includes replacement thermal material) 653356-001 AMD A4-3310MX 2.50-GHz processor (2.10-GHz FSB, 2.0-MB L2 cache, dual core, 45 W; includes replacement thermal material) 653357-001 AMD A6-3410MX 2.30-GHz processor (1.60-GHz FSB, 2.0-MB L2 cache, quad core, 45 W;...
  • Page 46 Spare part number Description 665289-001 Display enclosure in steel gray finish 665290-001 Display enclosure in espresso black finish 665291-001 Display enclosure in linen white finish 665292-001 Display enclosure in Pacific blue finish 665293-001 Display enclosure in Sonora red finish 665294-001 Display enclosure in ruby red finish 665295-001 Display enclosure in pearl pink finish...
  • Page 47 Spare part number Description 665311-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 665313-001 Display Hinge Kit (includes left and right display hinges and brackets) 665314-001 Display hinge covers (2) 665326-001 Keyboard in black finish for use in the United States (includes keyboard cable) 665326-031 Keyboard in black finish for use in the United Kingdom and Singapore (includes keyboard cable) 665326-041...
  • Page 48 Spare part number Description 665326-DJ1 Keyboard in black finish for use in Slovakia (includes keyboard cable) 665326-FL1 Keyboard in black finish for use in the Czech Republic and Slovenia (includes keyboard cable) 665327-001 DVD±RW Double-Layer FX SuperMulti Drive 665328-001 Blu-ray Disc R/RW FX SuperMulti Drive 665329-001 Blu-ray Disc ROM FX SuperMulti DVD±R/RW Double-Layer Drive 665330-001...
  • Page 49 Spare part number Description 665346-001 System board for use only with computer models equipped with an Intel quad core processor, the HM65 chipset, the HD6490 graphics subsystem with discrete memory, and USB version 2.0 (includes 1024-MB of discrete graphics subsystem memory; includes replacement thermal material) 665347-001 System board for use only with computer models equipped with an Intel dual core processor, the...
  • Page 50 Spare part number Description 665359-001 Top cover in linen white finish (includes TouchPad and TouchPad button board, but does not include TouchPad cable or TouchPad button board cable) NOTE: The TouchPad cable and TouchPad button board cable are included in the Cable Kit, spare part number 665301-001.
  • Page 51 Spare part number Description 666423-141 Keyboard in silver finish for use in Turkey (includes keyboard cable) 666423-161 Keyboard in silver finish for use in Latin America (includes keyboard cable) 666423-171 Keyboard in silver finish for use in Saudi Arabia (includes keyboard cable) 666423-201 Keyboard in silver finish for use in Brazil (includes keyboard cable) 666423-211...

  • Page 52: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 53: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 54 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 55: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 56 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 57: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 88 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 58: Computer Feet

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet the computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.

  • Page 59: Battery

    Battery Description Spare part number 9-cell, 100-Whr, 3.00-Ah Li-ion battery 636631-001 6-cell, 62-Whr, 2.80-Ah Li-ion battery 593562-001 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Optical Drive

    To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Optical drive NOTE:...
  • Page 61 Lift the rear edge of the service cover up and forward until it rests at an angle. Remove the service cover. The service cover is available in the Plastics Kit, spare part number 665332-001. Remove the Phillips PM2.5×4.0 screw that secures the optical drive to the computer. Remove the optical drive by sliding it out of the optical drive bay.

  • Page 62: Hard Drive

    Remove the two Phillips PM2.0×4.0 screws (1) that secure the bracket to the optical drive. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Hard drive NOTE: The hard drive and solid-state drive spare part kit does not include the bracket, connector cable, or screws.
  • Page 63 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 51). Remove the service cover (see Optical drive on page 52).
  • Page 64 Disconnect the hard drive connector cable (3) from the hard drive. Reverse this procedure to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 65: Rtc Battery

    RTC battery Description Spare part number RTC battery 651038-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 66: Memory Module

    Memory module Description Spare part number 8-GB (DDR3, 10600, 1333-MHz) 634091-001 4-GB (DDR3, 10600, 1333-MHz) 621569-001 2-GB (DDR3, 10600, 1333-MHz) 621565-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Wlan Module

    WLAN module Description Spare part number For use on all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter 600370-001 (Bluetooth 3.0+HS ready) Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter 630703-001...
  • Page 68 Remove the WLAN module: Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The #1/black WLAN antenna cable is connected to the WLAN module Main terminal. The #2/gray WLAN antenna cable is connected to the WLAN module Aux terminal. Remove the two Phillips PM2.0×4.0 screws that secure the WLAN module to the system board.
  • Page 69 NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 70: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Description Spare part number Keyboard in black finish: For use with all computer models 665326-A41 For use with all computer models 665326-161 in Belgium in Latin America For use with all computer models 665326-201 For use with all computer models...
  • Page 71 Description Spare part number Description Spare part number For use with all computer models 666423-201 For use with all computer models 666423-B31 in Brazil in the Netherlands For use only with computer models 666423-261 For use with all computer models 666423-131 equipped with an AMD processor in Portugal...
  • Page 72 Remove the keyboard: Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer. Rest the computer on its left side. Open the computer. Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 73 Lift the rear edge (1) of the keyboard, and then slide the keyboard (2) back until the keyboard cable is accessible. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard.

  • Page 74: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad button board, but does not include the TouchPad cable or TouchPad button board cable. The TouchPad cable and TouchPad button board cable are included in the Cable Kit, spare part number 665301-001. Description Spare part number In butter gold finish...
  • Page 75 Remove the seven Phillips PM2.5×10.0 screws that secure the top cover to the computer. Remove the following screws that secure the top cover to the computer: ● Three Phillips PM2.0×3.0 screws (1) in the optical drive bay ● Three Phillips PM2.5×6.0 screws (2) ●...
  • Page 76 Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: NOTE: The power button board cable, TouchPad button board cable, and fingerprint reader board cable are included in the Cable Kit, spare part number 665301-001. ●...

  • Page 77: Power Button Board

    Remove the top cover (2). Reverse this procedure to install the top cover. Power button board Description Spare part number Power button board (does not include cable) 665330-001 NOTE: The power button board cable is not included in the power button board spare part kit. The power button board cable is included in the Cable Kit, spare part number 665301-001.

  • Page 78: Fingerprint Reader Board

    Remove the three Phillips PM2.0×4.0 screws (2) that secure the power button board to the top cover. Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable. Fingerprint reader board Description Spare part number Fingerprint reader board (select models only, includes bracket, but does not include cable) 665330-001...
  • Page 79 ● Keyboard (see Keyboard on page ● Top cover (see Top cover on page Remove the fingerprint reader board and cable: Turn the top cover upside down, with the front toward you. Release the fingerprint reader board cable (1) from the clips (2) built into the top cover. Remove the two Phillips PM2.0×4.0 screws (3) that secure the fingerprint reader board and bracket to the top cover.

  • Page 80: Bluetooth Module

    Bluetooth module NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number EDR v.4.0 Bluetooth module 655792-001 NOTE: The Bluetooth module spare part kit does not include the Bluetooth module cable. The Bluetooth module cable is available using spare part number 665303-001.
  • Page 81 Release the Bluetooth module (3) from the clip built into the front speaker assembly. Remove the Bluetooth module and the Bluetooth module cable. If it is necessary to replace the Bluetooth module cable, disconnect the cable from the Bluetooth module and replace it. Reverse this procedure to install the Bluetooth module and cable.

  • Page 82: Usb Board

    USB board Description Spare part number USB board (does not include cable) 665331-001 NOTE: The USB board cable is not included in the USB board spare part kit. The USB board cable is included in the Cable Kit, spare part number 665303-001. Before removing the USB board, follow these steps: Shut down the computer.

  • Page 83: Power Connector Cable

    Reverse this procedure to install the USB board. Power connector cable Description Spare part number Power connector cable 665306-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 Remove the power connector (4) from the base enclosure. Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures...

  • Page 85: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, using the following spare part numbers: ● 665286-001 — For use only with computer models equipped with an AMD processor and a graphics subsystem with discrete memory ●...
  • Page 86 Description Spare part number For use only with computer models equipped with an Intel dual core processor, the HD6490 665345-001 graphics subsystem with 1024-MB of discrete memory, and USB version 2.0 For use only with computer models equipped with an Intel quad core processor, a graphics 665352-001 subsystem with UMA memory, and USB version 3.0 For use only with computer models equipped with an Intel quad core processor, a graphics...
  • Page 87 Disconnect the speaker cable (1) and the optical drive connector cable (2) from the system board. Turn the computer right side up, with the front toward you. Open the computer. Disconnect the following cables from the system board: ● Display panel cable (1) ●...
  • Page 88 Remove the Phillips PM2.5×4.0 screw (1) and the two Phillips PM2.5×5.0 screws (2) that secure the system board to the base enclosure. Flex the left side of the base enclosure (1) outward to provide clearance for the audio connectors (2) and the other connectors on the left side of the system board. Lift the front edge of the system board (3) until it rests at an angle.

  • Page 89: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, using the following spare part numbers: ● 665286-001 — For use only with computer models equipped with an AMD processor and a graphics subsystem with discrete memory ●...
  • Page 90 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 51), and then remove the following components: ● Optical drive (see Optical drive on page ●...
  • Page 91 Remove the fan/heat sink assembly (2). NOTE: The following illustration shows the fan/heat sink assembly being removed from a computer model equipped with an AMD processor and a graphics subsystem with discrete memory. A computer model equipped with an AMD processor and a graphics subsystem with UMA memory has only four screws.
  • Page 92 The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits. Replacement thermal material is also available in the Thermal Material Kit.

  • Page 93: Processor

    Reverse this procedure to reassemble and install the fan/heat sink assembly. Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, using the following spare part numbers: ● 665286-001 —...
  • Page 94 Description Spare part number Intel Core i7-2860QM 2.50-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 8.0-MB L3 666175-001 cache, dual core, 45 W) Intel Core i7-2820QM 2.30-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 8.0-MB 634694-001 L3 cache, quad core, 45 W) Intel Core i7-2760QM 2.40-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3 666174-001 cache, dual core, 45 W)
  • Page 95 ● Keyboard (see Keyboard on page ● Top cover (see Top cover on page ● System board (see System board on page ● Fan/heat sink assembly (see Fan/heat sink assembly on page Remove the processor: Use a flat-bladed screw driver to turn the processor locking screw one-half turn counterclockwise (1), until you hear a click.
  • Page 96 Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. NOTE: The following illustration shows the processor removal process on a computer model equipped with an AMD processor.

  • Page 97: Speakers

    Speakers Description Spare part number Speaker cover 665333-001 Speaker Kit (includes left and right speakers and cable) 665340-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 98 Release the rear speaker cable (1) from the clips (2) and routing channel built into the base enclosure. Remove the four Phillips PM2.5×4.0 screws (1) and the PM2.5×10.0 screw (2) that secure the rear speaker to the computer. Turn the computer right side up, with the front toward you. Open the computer.
  • Page 99 Remove the rear speaker (4) and cable. Remove the Phillips PM2.5×4.0 screw (1) that secures the front speaker to the base enclosure. Remove the front speaker (2). NOTE: When removing the front speaker, note the installation locations of two isolators (3). Reverse this procedure to install the speakers.

  • Page 100: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included in the Cable Kit, spare part number 665301-001. The optical drive connector cable includes the optical drive connector. Before removing the optical drive connector cable, follow these steps: Shut down the computer.

  • Page 101: Display Assembly

    Turn the computer right side up, with the front toward you. Open the computer. Release the optical drive connector cable from the clips (1) built into the base enclosure. Remove the two Phillips PM2.0×7.0 screws (1) that secure the optical drive connector to the base enclosure.
  • Page 102 ● Top cover (see Top cover on page ● System board (see System board on page Remove the display assembly: Release the wireless antenna cables from the clips (1) and the opening in the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 103 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the two Phillips PM2.5×5.0 screws (2) that secure the display bezel to the display assembly. (The screw covers are available in the Display Rubber Kit, spare part number 665337-001.) Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 104 If it is necessary to replace the webcam/microphone module: Detach and release the webcamera/microphone module (1) as far as the webcamera/ microphone module cable allows. (The webcamera/microphone module is attached to the display enclosure with double-sided tape.) Disconnect the webcamera/microphone module (2) from the webcamera/ microphone module.
  • Page 105 Remove the hinge covers (2). The hinge covers are available using spare part number 665314-001. If it is necessary to replace the display panel: Remove the two Phillips PM2.5×3.5 (1) screws and the six Phillips PM2.5×5.0 screws (2) that secure the display panel to the display enclosure. Component replacement procedures...
  • Page 106 Lift the top edge of the display panel (1), and then swing it forward (2) until it rests upside down in front of the display enclosure. Release the adhesive strips (1) and (2) that secure the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel.
  • Page 107 FHD, LED, AntiGlare display panel) and 668280-001, 668278-001, and 665334-001 (for use with computer models equipped with a 15.6-in, HD, LED, BrightView display panel). If it is necessary to replace the display hinges: Remove the eight Phillips PM2.0×2.0 screws (1) that secure the display hinges to the display panel.
  • Page 108 Release the display panel cable from the clips (2) built into the display enclosure. Remove the display panel cable. The display panel cable includes the webcamera/ microphone module cable and is available in the Display Cable Kit, using the following spare part numbers: ●...
  • Page 109 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 665287-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 110: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 111: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 112: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 113: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.

  • Page 114: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 115: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 24.7 cm 9.72 in Width 37.8 cm 14.88 in Height (front to back) 3.1 to 3.5 cm 1.23 to 1.39 in Weight 2.91 kg 6.42 lb Input power Operating voltage 18.5 V dc @ 3.5 A – 65 W; 19 V dc @ 4.74 A – 90 W; or 18.5 V dc @ 6.5 A –...

  • Page 116: 15.6-Inch Display Specifications

    15.6-inch display specifications Metric U.S. Dimensions Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 ×...

  • Page 117: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB** 640-GB** Dimensions Height 12.7 mm 9.5 mm 9.5 mm Length 100.2 mm 100.2 mm 100.2 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 152 g 110 g 98 g Interface type SATA (3 GB/sec) SATA (3 GB/sec) SATA Transfer rate...

  • Page 118: Hard Drive Specifications (Continued)

    Hard drive specifications (continued) 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 105 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum)

  • Page 119: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.

  • Page 120: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 121: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 122: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 123: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 124: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 125: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 126: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 127: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 128 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 129: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 130: Index

    Index Bluetooth module connectors, service AC adapter, spare part numbers removal 72 considerations 44 33, 35 spare part number 24, 37, 72 Action keys 13 Bluetooth module cable Digital Media Slot 15 antenna removal 73 display locations 10 spare part number 24, 38 specifications 108 removal 100 bottom components 18...
  • Page 131 removal 52 hard drive bracket drive 17 spare part number 28, 33, illustrated 32 fingerprint reader 14 40, 52 removal 55 mute 13 hard drive connector cable optical drive 17 illustrated 29 power 13, 17 electrostatic discharge 45 removal 55 TouchPad off 14 equipment guidelines 48 Hard Drive Hardware Kit...
  • Page 132 pointing device 7 speaker cover packaging guidelines 47 ports 7 removal 89 plastic parts, service power requirements 8 spare part number 24, 40, 89 considerations 44 processors 1 Speaker Kit, spare part number Plastics Kit, spare part number product name 1 25, 40, 89 28, 40, 53 security 8...
  • Page 133 vents 15, 16, 18 video, product description 5 warranty period 20, 50 Web browser button 11 webcam 10 webcam light 10 webcamera/microphone module removal 96 spare part number 31, 42, 96 Windows applications key 12 Windows logo key 12 wireless antenna locations 10 removal 100 spare part number 31, 37,...

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