Lorex LNR300 Instruction Manual

Lorex LNR300 Instruction Manual

Lnr300 nethd series network video surveillance recorder
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NETWORK VIDEO SURVEILLANCE RECORDER
Instruction Manual
English Version 1.0
RETAIL
www.lorextechnology.com
Copyright © 2013 Lorex Technology Inc.
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LNR300 netHD Series
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  • Page 1 NETWORK VIDEO SURVEILLANCE RECORDER Instruction Manual English Version 1.0 C O N N E C T I V I T Y RETAIL INDUSTRY BUSINESS HOME BUSINESS OUTDOOR LNR300 netHD Series www.lorextechnology.com Copyright © 2013 Lorex Technology Inc.
  • Page 2 Thank you for purchasing the Lorex Network Video Surveillance Recorder. This manual refers to the following models: • LNR340 (4-channel) • LNR380 (8-channel) • LNR360 (16-channel)  For the latest online manual, downloads and product updates, and to learn about our complete line of accessory products, please visit our website at: www.lorextechnology.com...
  • Page 3: Need Help

    For all other matters, visit www.lorextechnology.com By Phone: North America: : 1-888-425-6739 Customer Service (for warranty matters) (1-888-42-LOREX) : 1-877-755-6739 Tech Support (for technical/installation issues) (1-877-75-LOREX) Mexico: 001-800-681-9263, 001-800-514-6739 International: +800-425-6739-0 (Example: From the UK, dial 00 instead of +)
  • Page 4 1-888-425-6739 (1-888-42-LOREX) Asistencia técnica Soutien technique (para asuntos técnicos o de instalación) (pour les questions d’ordre technique ou relatives à 1-877-755-6739 (1-877-75-LOREX) : 1-877-755-6739 (1-877-75-LOREX) l’installation) Mexique : 001-800-681-9263, 001-800-514-6739 Mexico: 001-800-681-9263, 001-800-514-6739 Internacional: +800-425-6739-0 International : +800-425-6739-0 (par exemple : à partir du Royaume-Uni, composez le 00 au lieu de +)
  • Page 5 Please make sure to register your product at www.lorextechnology.com to receive product updates and technical support THIS PRODUCT MAY REQUIRE PROFESSIONAL INSTALLATION LOREX IS COMMITTED TO FULFILLING YOUR SECURITY NEEDS • We have developed user friendly products and documentation. Please read the Quick Start Guide and User Manual before you install this product.
  • Page 6 ESTE PRODUCTO PUEDE EXIGIR UNA IN- CE PRODUIT PEUT NÉCESSITER UNE STALACIÓN PROFESIONAL INSTALLATION PROFESSIONNELLE LOREX S’ENGAGE À RÉPONDRE À VOS LOREX SE COMPROMETE A SATISFACER BESOINS EN MATIÈRE DE SÉCURITÉ SUS NECESIDADES EN SEGURIDAD • Favor de leer la guía de instalación rápida y la •...
  • Page 7: Important Safeguards

    Important Safeguards In addition to the careful attention devoted to quality standards in the manufacture process of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to ensure your enjoyment and proper use of the product and accessory equipment.
  • Page 8 Installation (Continued) Service Ventilation Servicing - Slots and openings in the case are - Do not attempt to service this product provided for ventilation to ensure reliable operation of yourself, as opening or removing covers may expose the product and to protect it from overheating. These you to dangerous voltage or other hazards.
  • Page 9 NOTICES FCC/IC Notice: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications.
  • Page 10 All trademarks belong to their respective owners. No claim is made to the exclusive right to use the trademarks listed, other than the trademarks owned by Lorex Technology Inc. We reserve the right to change models, con- figurations or specifications without notice or liability.
  • Page 11: Table Of Contents

    TABLE OF CONTENTS Getting Started ..........1 NVR Overview .
  • Page 12 Recording........... . . 22 Recording Modes .
  • Page 13 Enabling/Disabling Overwrite ............49 Record .
  • Page 14 Maintenance ..........76 System Info .
  • Page 15 Account Management ..........107 Adding User Accounts .
  • Page 16 Taking Screenshots ............... . . 141 Playback .
  • Page 17 Web Browser Remote Playback ......... . 174 Troubleshooting .
  • Page 19: Getting Started

    Getting Started The system comes with the following components: NVR (NETWORK VIDEO RECORDER) POWER CABLE ETHERNET CABLE HDMI CABLE REMOTE CONTROL USB MOUSE (may not be exactly as shown) QUICKSTART GUIDES DOCUMENTATION CD HARD DRIVE SIZE, NUMBER OF CHANNELS, AND CAMERA CONFIGURATION MAY VARY BY MODEL.
  • Page 20: Nvr Overview

    NVR Overview Front Panel LED Indicators: • POWER: Power LED. • HDD: Recording status LED • NETWORK: Network status LED. USB Port: Connect a USB mouse (included) or USB flash drive (not included) for data backup or firmware updates. 4-Channel 8-Channel Camera In: Connect IP cameras.
  • Page 21: 16-Channel

    LAN: Connect a CAT5 RJ45 Ethernet cable for local and remote connectivity. RS485: Not supported. Ground Power Port: Connect the included power cable. Power Switch: Turns the NVR on / off. 16-Channel Camera In: Connect IP cameras 1~8. Integrated PoE (Power Over Ethernet) ports provide power to cameras and video connection to NVR.
  • Page 22: Basic Setup

    Basic Setup Step 1: Connect the Mouse • Connect a USB mouse (included) to the USB port on the rear panel. 8-channel model shown USB port Step 2: Connect the Ethernet Cable • Connect an Ethernet cable (included) to the LAN port on the rear panel. Connect the other end of the Ethernet cable to a router on your network.
  • Page 23: Step 4: Connect The Power Adapter And Power On The Nvr

    8-channel model shown Power Port Step 5: Connect the IP Cameras NOTE: Only Lorex IP cameras are supported with the NVR. Option 1: Direct Connection to NVR (Recommended) The NVR features integrated Power over Ethernet (PoE) ports, which allow you to connect cameras directly to the NVR.
  • Page 24: Step 6: Verify Camera Image

    This system features the exclusive Lorex Stratus connectivity service. This is a cloud connectivity service that allows you to connect to your system over the Internet via a secure handshake with Lorex’s Stratus servers. This means you can easily connect to your system without requiring any network configuration.
  • Page 25: Quick Access To System Information

    Basic Setup Quick Access to System Information • To quickly open a window that displays vital system information, right-click and then click Information.  OR, press the INFO button on the remote control. Camera Installation Tips ATTENTION: Cameras differ in terms of installation or mounting instructions. Please see the documentation that came with your camera(s) for specific installation instructions.
  • Page 26 Basic Setup Adjust the camera stand to ensure that the camera has a satisfactory view of the area you would like to monitor. Stand configuration depends on the mounting surface you have chosen (see below for suggested stand configurations). Ceiling Mount Wall Mount Table Mount Camera model not be exactly as shown.
  • Page 27: Connecting Cameras Over The Local Network

    NVR. Follow the steps below to connect the cameras to the NVR over the LAN. To connect cameras to your local network: A. Connect an Ethernet cable from the LAN port* on an external PoE switch (Lorex model: ACCLPS281B, sold separately) to your router using a CAT5e or higher Ethernet cable.
  • Page 28: Connecting Cameras Over The Local Network On 16-Channel Models

    Connecting Cameras over the Local Network INTERNET IP Cameras 16-channel NVR (8 PoE Ports) Router 12V DC Power adapter (not included) IP Camera Connecting Cameras to Local Network using 12V DC power adapter The steps to open the IP cameras on the NVR differs depending on the number of channels your NVR has.
  • Page 29: Connecting Cameras Over The Local Network On 4/8-Channel Models (Advanced)

    Connecting Cameras over the Local Network Check the cameras you would like to add to the NVR and click Quick Add. Right-click repeatedly to return to live view. Check the cameras Click Quick Add NOTE: IP cameras connected to the local network may only be assigned to channels 9~16. Connecting Cameras Over the Local Network on 4/8-Channel Models (Advanced): Because all the channels are assigned to the PoE ports on 4/8-channel NVRs, you cannot...
  • Page 30 Connecting Cameras over the Local Network In the bottom portion of the screen, click on the channel you would like to assign to the camera. Click the channel you want to re-assign NOTE: If a camera is connected to the corresponding PoE port, it will be disconnected. You can tell if a camera is connected to a given port because it will say Connected under the status column.
  • Page 31: Mouse Control

    Mouse Control Mouse Control The NVR is designed for mouse navigation. To use a USB mouse (included), connect the mouse to a USB port on the NVR. 8-channel model shown USB port Use the mouse buttons to perform the following: Left-Button: •...
  • Page 32: Remote Control

    Remote Control Remote Control You can also control the NVR using the included remote control. Power: Press and hold to power off the NVR. Wait for the message that the NVR has shut down, then use the power switch to power off the NVR.
  • Page 33: Using The Remote Control To Enter Text Or Numbers

    Remote Control  |: Not supported. • : Not supported. Volume + / -: Press to adjust volume. NOTE: A microphone (not included) is required to use audio function. Miscellaneous: • F2: Select next tab in menu. • F1: Not supported. •...
  • Page 34: Using The On-Screen Display

    Using the On-Screen Display Using the On-Screen Display Use the system’s graphical on-screen display to navigate menus and configure options and settings. Using the Camera Toolbar The Camera Toolbar allows you to quickly access key controls for each camera. To use the Camera Toolbar: In live view, click inside the camera to open the Camera Toolbar.
  • Page 35: Adjusting Camera Image Settings

    Using the On-Screen Display Right-click to exit Digital Zoom. Adjusting Camera Image Settings Use the Image Settings screen to adjust the color settings for your cameras. To adjust the camera Image Settings: Click inside the camera you would like to edit and click Use the sliders to adjust the Brightness, Contrast, Saturation, and Hue.
  • Page 36: Using The Virtual Keyboard

    Using the On-Screen Display • Single Screen: Open a camera in full screen. • Multi-Screen: Select a split-screen layout. • Previous Screen: Select the previous channel or group of channels (e.g. if 2x2 Multi-Screen is selected, click Previous Screen to see the next 4 channels). •...
  • Page 37: Setting The Date And Time

    Setting the Date and Time It is highly recommended to set the date and time when first setting up your system. Inaccurate time stamps may render your footage unusable for court evidence. To set the date and time: Right-click to open the Quick Menu and then click Menu. Enter the NVR’s user name (default: admin) and password (default: 000000) and click OK.
  • Page 38: Configuring Daylight Savings Time (Dst)

    Click System Time and then click the up and down buttons to set the time. Click System Time and click up and down to set the time Click Apply to save changes. Right-click repeatedly to return to live view. Configuring Daylight Savings Time (DST) If your region observes Daylight Savings Time (DST), follow the instructions below to configure your NVR to automatically update the time when the clock updates.
  • Page 39: Using A Ntp Server To Set Your System Time

    (Optional—advanced) Configure the following: • Interval (min): Enter how often the NVR will access the NTP server to update the time. • Server Type: Select General to use the default Lorex NTP server or select Customize to enter a custom server.
  • Page 40: Recording

    Recording Recording By default, the system is set to immediately record video from connected cameras in Continuous & Motion Recording Mode on a 24/7 schedule. Recording Modes The system supports the following recording modes: • Continuous & Motion Recording Mode: The system will record continuously during all times included in the schedule.
  • Page 41: Playback

    Playback Playback You can use the following options to view recorded video on the system. Using Quick Playback Quick Playback plays back footage from the last five minutes for the selected camera. To use Quick Playback: Click inside the camera you would like to playback and click Quick Playback mode opens.
  • Page 42: Using The Playback Menu To Search For Recordings

    Playback Using the Playback Menu to Search for Recordings You can use the Playback menu to search for recordings on the system. You can search by time, by event type (e.g. motion), or by tags. Normal Search The Normal Search menu is used to search for video based on a specified start and end time.
  • Page 43: Locking Video Files

    Playback • Click Search to view a list of available footage in your time range. Preview of video footage Click to play a video file • Click Detail to view a summary of available footage on the system, starting with the earliest day in your selected time range.
  • Page 44: Event Search

    Playback Under IP Camera, check the cameras you would like to search for footage. Check/un-check IP Camera to select/deselect all cameras. Configure the Record Type, File Type, Start Time, and End Time as needed and click Search. A list of files appears, based on your search. Click to lock/un-lock files.
  • Page 45: Tag Search

    Playback Under IP Camera, check the cameras you would like to search for footage. Check/un-check IP Camera to select/deselect all cameras. Select Start and End Time Select cameras to search Click Search Click Search. Video with motion is listed. Click to playback a video file.
  • Page 46 Playback Under End Time, select the end time for your search in the same way that you selected the Start Time. Select IP Cameras Select tag type Search for tag keyword Select Start and End times Click Search to search for video. Video with applicable tags is shown. Click to playback a video file, click to delete the tag, or click...
  • Page 47: Using The On-Screen Playback Controls

    Playback Using the On-Screen Playback Controls Move the mouse to the right side of the screen and click the camera checkboxes to select multiple channels for playback Use the calendar to select the playback date, double-click to select days Hide Playback Mute Manage controls...
  • Page 48: Using The Playback Quick Menu

    Playback Using the Playback Quick Menu The Playback Quick Menu allows you to select additional controls. To access the Playback Quick Menu: Right-click during Playback mode. Right-click to open the Playback Quick Menu The Playback Quick Menu contains the following options: •...
  • Page 49: Tagging Video Footage

    Playback Tagging Video Footage You can tag important moments in your video footage to keep track of events or people. For example, you can tag when deliveries arrive or you can tag when people appear in the video. You can use the Tag Search Menu to search for video using tags. To tag video footage: During Playback, select one of the following: •...
  • Page 50: Backing Up Video

    Backing Up Video Backing Up Video You can back up video to a USB flash drive (not included) or USB external hard drive (not included) connected to the NVR. NOTE: It is recommended to format the USB flash drive or external hard drive before using it with the system.
  • Page 51: Using Quick Export

    Click Format. Click OK to confirm. Wait for formatting to complete. Click Format Using Quick Export Quick Export allows you to quickly backup video if you know the exact times you would like to backup. To use Quick Export: Insert a USB flash drive (not included) or USB external hard drive (not included) into one of the USB ports on the NVR.
  • Page 52: Using Search Export

    Backing Up Video Click Quick Export. Select Cameras Enter start and end time Click Quick Export Click Export to export all applicable video files. Click Export NOTE: You must have enough storage space on your backup device to save the video. Wait for the backup to complete and then click OK.
  • Page 53: Using Video Clip Backup

    Backing Up Video Under IP Camera, check the cameras you would like to backup. Check/un-check IP Camera to select/deselect all cameras. Under Record Type, select the type of recordings to search for: Continuous & Motion, Motion, Manual, or All. Under File Type, select All, Unlocked, or Locked. Under Start Time, select the time to start the backup.
  • Page 54: Playing Back Up Video Files

    Backing Up Video Enter the NVR’s user name (default: admin) and password (default: 000000) and click OK. Click to when you want the video clip to start. Click when you want the video clip to end. When you are done creating clips, right-click and click Exit to exit Playback mode. When you exit, you are prompted to save your video clips.
  • Page 55 Backing Up Video Use the on-screen controls. Click inside the bar to select playback time Slow Play Stop Jump Step to end forward Capture Pause Jump Fast Step to start Forward back...
  • Page 56: Managing Passwords

    Managing Passwords Managing Passwords ATTENTION: By default, the system user name is and the password is . Passwords admin 000000 are enabled by default and are required to access the Main Menu. The password is required to log into the system remotely using a computer or mobile device. You will be prompted to create a custom password after you connect for the first time.
  • Page 57: Managing User Accounts

    Managing Passwords Managing User Accounts Changing the Admin Account Password For security, it is recommended to change the password for the admin account. To change the admin account password: Right-click and click Menu. Enter the system user name (default: admin) and password (default: 000000) and click Yes. Click Configuration>User.
  • Page 58: Adding Users

    Managing Passwords Adding Users You can allow multiple users to log in to the system. When adding different users, you can assign what menus they have access to. For example, you may want your friend to monitor your system while you are away, while not giving full access to your system. To add a new user: Right-click and click Menu.
  • Page 59: Configuring User Permissions

    Managing Passwords Click OK to save the user account. Configuring User Permissions You can customize the menus that each user account may access. To configure user permissions: Right-click and click Menu. Enter the system user name (default: admin) and password (default: 000000) and click Yes. Click Configuration>User.
  • Page 60: Using The Main Menu

    Using the Main Menu Using the Main Menu To open the Main Menu: • Right-click to open the Quick Menu and click Menu. Enter the system user name (default: admin) and password (default: 000000) and click Yes. • Playback: Search and playback recorded video saved on the NVR. For details, see “Playback” on page 23.
  • Page 61: Manual

    Manual Manual Configure manual recording options. Select if cameras will use manual or scheduled recording. Selecting Manual or Scheduled Recording You can select if your cameras will record according to the schedule or according to manual operation. For details on configuring the recording schedule, see “Configuring the Recording Schedule”...
  • Page 62: Hdd

    Format hard drives and configure hard drive settings. The HDD Menu contains the following sub-menus: • General • Advanced • HDD Detect • Overwrite General Formatting the Hard Drive If you replace the hard drive or install a new hard drive in the system, you must format it before it can be used for recording.
  • Page 63: Configuring Hard Drive Type Or Group

    Configuring Hard Drive Type or Group You can configure installed hard drives to perform the following functions: • R/W (Recording Hard Drive): Normal recording hard drive. • Read-only: Read-only hard drive. The NVR will not record to read-only hard drives. •...
  • Page 64 Select the hard drive type to use for this hard drive: R/W, Read-only, or Mirror. Select hard drive type NOTE: You must have at least one R/W hard drive installed for the system to record. (Optional) If you are configuring the hard drive as R/W, you may select a hard drive group under Group.
  • Page 65: Advanced

    Advanced Configuring Recording Group Settings Use recording group settings if you want to specify which hard drive group your cameras will record to. NOTE: You must have a second hard drive (not included) installed to use recording group settings. To configure recording group settings: Right-click and then click Menu.
  • Page 66: Checking The Hard Drive For Errors

    To set S.M.A.R.T. settings: Right-click and then click Menu. Enter the system user name (default: admin) and password (default: 000000) and click Yes. Click HDD>HDD Detect. Under HDD, select the hard drive you would like to check. NOTE: You can see the HDD No. of installed hard drives under the HDD>General sub-menu. Under Self-test Type, select the type of S.M.A.R.T.
  • Page 67: Overwrite

    Click Detect to begin the scan. The NVR will scan the hard drive for bad sectors and show the results in the chart. Green blocks are normal sectors, and red blocks are damaged sectors. Select hard drive Start bad sector test The hard drive scan may take up to a couple hours.
  • Page 68: Record

    Record Record Configure recording settings and schedule. The Record menu contains the following sub-menus: • Schedule • Encoding Settings • Holiday Schedule Configuring the Recording Schedule Use the recording schedule to configure when cameras will use continuous or motion detection recording. To configure the recording schedule: Right-click and then click Menu.
  • Page 69: Recording Setup

    Record Click and drag inside the schedule to apply the currently selected recording type. Select camera Click to select a schedule type Click and drag to add the recording type to the schedule (Optional) To copy the schedule to other cameras, click Copy. Check cameras you would like to copy the schedule to.
  • Page 70: Recommended Frame Rate And Bitrate Per Number Of Channels

    Record • Under Frame Rate, select the recording frame rate. • Under Max Bitrate, select the bitrate that will be used for video streaming in Kbps. It is recommended to select a value within the range shown under Max. Bitrate Range Recommended.
  • Page 71: Configuring Substream Settings

    Record To configure the Pre-Record and Post-Record times: Right-click and then click Menu. Enter the system user name (default: admin) and password (default: 000000) and click Yes. Click Record>Recording Setup. Under Camera, select the camera you would like to modify. Under Pre-record, select the time the NVR will record before an event.
  • Page 72: Holiday

    Record Under Bitrate Type, select Variable (recommended) for variable bitrate or Constant for constant bit rate. • If you select Variable, select the Video Quality between Highest and Lowest. Under Frame Rate, select the frame rate for streaming. Under Max. Bitrate Mode, select General to use one of the pre-set options or Customize to manually enter the bitrate.
  • Page 73 Record Click next to the holiday you would like to configure. Click to edit holidays Check Enable to enable the holiday or un-check to disable. Select the Start Date and End Date for the holiday. If you want the holiday to be one day only, select the same day for both Start Date and End Date.
  • Page 74: Camera

    Camera Camera Configure camera image and motion detection settings. The Camera menu contains the following sub-menus: • Camera • OSD • Image • PTZ (not supported) • Motion • Privacy Mask • Tamper-proof • Video Loss Camera The Camera sub-menu (Menu>Camera) allows you to manage IP cameras connected over the LAN or PoE ports.
  • Page 75: Osd

    Camera The OSD sub-menu allows you to configure custom names for your cameras or configure the on-screen text shown for your cameras. Configuring the On-Screen Display and Camera Name You can customize the appearance of on-screen text. To configure the on-screen display: Right-click and click Menu.
  • Page 76: Image

    Camera Image Configuring Camera Image Settings Right-click and then click Menu. Enter the system user name (default: admin) and password (default: 000000) and click Yes. Click Camera>Image. Under Camera, select the camera you would like to adjust. Use the sliders to adjust the Brightness, Contrast, Saturation, and Hue. Note that it may take a couple seconds for changes to occur.
  • Page 77: Configuring Motion Detection Alarm Settings

    Camera Check Enable Motion Detection to enable motion detection or un-check to disable. Adjust the Sensitivity slider to configure motion detection sensitivity. Select camera Enable motion detection Adjust motion detection senstiivity In the image area, configure motion detection areas: • Areas where the grid is filled in are enabled for motion detection. •...
  • Page 78 Camera Click Camera>Motion. Under Camera, select the camera you would like to configure. Click under Action to open the Action menu. Click to open the Action menu In the Trigger Channel tab, select which channels that will start to record when motion detection is triggered on the selected channel.
  • Page 79: Privacy Mask

    Camera • Click Copy to copy the currently selected day’s schedule to other days of the week. Select day of the week Enter times when motion will be enabled In the Action tab, check the alert actions that you want to occur when motion is detected on the selected channel.
  • Page 80: Tamper-Proof

    Camera To configure privacy masks: Right click and click Menu. Enter the system user name (default: admin) and password (default: 000000) and click Yes. Click Camera>Privacy Mask. Under Camera, select the camera you would like to configure. Check Enable Privacy Mask to enable privacy masks or un-check to disable. Click and drag on the image to add privacy masks.
  • Page 81 Camera Use the Sensitivity slider to select the sensitivity for tamper-proof alarms. Check to enable Tampering alarms Click and drag to select tamper-proof area Click and drag inside the image to select the area where you would like to detect video tampering.
  • Page 82: Video Loss

    Camera • Send Email: An alert email will be sent. Note that you must set up email alerts before the system will send them. For details on email alerts, see “Configuring Email Alerts” on page 70. Select tamper alarm alerts Click Apply to save changes.
  • Page 83 Camera Click under Action to open the Action menu. Click to open the Action menu In the Arming Schedule tab, configure the times of day you would like video loss alarms to be enabled for the selected camera. • Under Week, select the day of the week you would like to configure. •...
  • Page 84: Configuration

    Configuration Configuration Configure system and network settings. The Configuration Menu contains the following sub-menus: • General • Network • Live View • Warning • User General • For instructions on setting the date and time, see “Setting the Date and Time” on page 19. •...
  • Page 85: Enabling The Start Up Wizard

    Configuration Use the Mouse Pointer Speed slider to adjust how fast the mouse moves on screen. Select the mouse cursor speed Click Apply to save changes. Right-click repeatedly to return to live view. Enabling the Start Up Wizard The Start Up Wizard is an optional wizard that helps you set up system settings when the NVR powers on.
  • Page 86: Pairing The Remote Control

    Configuration Click Configuration. Under Auto Logout, select the amount of time menus will remain open while the system is idle or select Never to disable auto logout. Select the Auto Logout time Click Apply to save changes. Right-click repeatedly to return to live view. Pairing the Remote Control The remote control comes pre-paired to your NVR.
  • Page 87: Changing The Device Name

    Configuration Click inside CVBS Output Brightness to adjust the brightness of the BNC monitor. Click to adjust the brightness for the BNC monitor Click Apply to save changes. Right-click repeatedly to return to live view. Changing the Device Name The Device Name is the name of the system that appears in the System Information page. You may create a custom Device Name of your choice.
  • Page 88: Configuring Email Alerts

    Enter the system user name (default: admin) and password (default: 000000) and click Yes. Click Configuration>Network>Email. Configure the following: • Email: Select Default (recommended) to use Lorex’s default email server.   OR (Advanced): Select Enable to use a custom email server. Configure the SMTP Server...
  • Page 89: Configuring Ddns Settings

    59. Configuring DDNS Settings Lorex DDNS is available as an optional connectivity option. Please see “Appendix C: DDNS Setup (Advanced)” on page 160 for details. The primary connectivity option uses the Lorex Stratus service to connect to your system over the Internet without requiring port forwarding or DDNS registration.
  • Page 90: Changing System Ports

    Configuration Enter the system user name (default: admin) and password (default: 000000) and click Yes. Click Configuration>Network>DDNS. Check Enable DDNS. Configure the following: • DDNS Type: Select LorexDDNS. • Device Domain Name: Enter the Domain Name/URL Request you received in the confirmation email after you set up your DDNS account.
  • Page 91: Live View

    Configuration Live View Configuring Dwell Times The Dwell Time refers to the amount of time channels or screens are shown before switching when Sequence Mode is activated. The Full Screen Monitoring Dwell Time refers to the amount of time channels are shown in full screen after alarms occur, if Full Screen Monitoring is enabled.
  • Page 92: Warning

    Configuration Click to select a different split-screen configuration. Double-click to display a camera in the selected screen area Click to select an area of the screen Click inside the boxes to select an area of the screen. Double-click a camera to display it in the selected box.
  • Page 93 Configuration Check the warning actions you would like the system to take when the condition for the selected warning type occurs. • Audible Warning: The system buzzer will beep. • Notify Surveillance Center: A warning is sent to the client software. •...
  • Page 94: Maintenance

    Maintenance Maintenance View system info and device logs. Update firmware, reset to factory default settings, and import/export system configuration. The Maintenance Menu contains the following sub-menus: • System Info • Log Information • Import/Export • Upgrade • Default • Net Detect System Info Viewing System Info The System Info sub-menu shows detailed information about the system.
  • Page 95: Exporting System Logs To Usb

    Maintenance alarms, configuration changes, maintenance actions (such as the system powering on or off), and warnings (such as network or camera disconnection). To search for system logs: Right-click and then click Menu. Enter the system user name (default: admin) and password (default: 000000) and click Yes. Click Maintenance>Log Information.
  • Page 96: Import/Export

    Maintenance Click Export. Click to export logs Click Export again to export the list of system logs. Wait for the export to complete before disconnecting your USB flash drive or external hard drive. Click Export Import/Export Saving Your System Configuration to USB You can save your current system configuration to a USB flash drive (not included).
  • Page 97: Loading A System Configuration From Usb

    Maintenance Click Maintenance>Import/Export. Click Export. Wait for the export to complete. Click Export Loading a System Configuration from USB Connect a USB flash drive (not included) or external hard drive (not included) with a saved configuration file into one of the USB ports on the system. Right-click and then click Menu.
  • Page 98: Upgrade Firmware Using Usb Drive

    Maintenance Click Maintenance. Then, click Upgrade. Click the Auto Upgrade tab. Click Check Update. The NVR will check online for a firmware upgrade. If a firmware upgrade is found, click Yes to upgrade the firmware. Click Check Update Wait for the firmware upgrade to complete. Do not disconnect the power or remove the USB flash drive during the firmware upgrade.
  • Page 99: Default

    Maintenance Click on the firmware file and click Upgrade. Click the firmware file Click Upgrade Click Yes to confirm. Wait for the firmware upgrade to complete. Do not disconnect the power or remove the USB flash drive during the firmware upgrade. The NVR will reboot once the firmware upgrade is completed.
  • Page 100: Shutdown

    Shutdown Shutdown The Shutdown menu allows you to log out, shutdown, or reboot the system. The Shutdown menu has the following options: • Logout: Click to log out the current active user. NOTE: If passwords are not activated on the system, clicking Logout will log out the admin account.
  • Page 101: Connecting To Your Nvr Over The Internet On Pc Or Mac

    Client Software for PC/Mac For details on navigating the client software, see “Client Software for PC or Mac” on System Requirements Prior to using Lorex Client Software, make sure your system meets or exceeds the following system requirements: Description Requirement Core 2 Duo 3.0GHz...
  • Page 102: Step 1 Of 3 Connect Your Nvr To Your Router

    (Not Included) (Not Included) Step 2 of 3: Obtain the NVR’s Device ID The Device ID is a unique code that allows your system to handshake with the Lorex servers for connection over the Internet. To find the Device ID: Locate the QR code label on the top of the NVR.
  • Page 103 Install the Client Software for PC or the Client Software for Mac from the CD or download the client software for free from www.lorextechnology.com. Double-click the Lorex netHD Stratus Client icon from the desktop ( ). The client software opens to the Add NVR Wizard.
  • Page 104 Connecting to Your NVR Over the Internet on PC or Mac Under Device ID, enter the Device ID printed on the top panel of your NVR. Enter a name for your NVR Enter the Device ID Click Add NOTE: If you have changed the Client Port, User Name, or Password from the defaults, you must update them to connect to the NVR.
  • Page 105: Client Software For Pc Or Mac

    Client Software for PC or Mac Client Software for PC or Mac Lorex netHD Stratus Client allows you to connect to multiple NVRs and view up to 64 IP cameras on one screen. NOTE: For details on connecting to your NVR over a local area network (LAN) or the Internet, see “Connecting to Your NVR Over the Internet on PC or Mac”...
  • Page 106: Main View

    Client Software for PC or Mac • Account Management: Configure user accounts and passwords for the client software. For details, see “Account Management” on page 107. • Device Management: Add or remove NVRs from the client software. Remotely configure your NVRs.
  • Page 107 Client Software for PC or Mac • Cameras are shown with one of the following icons: Camera online, but not selected in live view. Camera online and selected in live view. Manual recording is currently activated. Camera is offline (connection issue). •...
  • Page 108 • P2P (peer-to-peer) indicates that the video is streaming directly from the NVR to the computer running the Client Software. • RLY (relay) indicates that the video is streaming through a Lorex video server. While relay mode is activated, the system will disconnect after 10 minutes of inactivity. Relay mode is only used when a direct connection cannot be made between the NVR and computer.
  • Page 109: Using Quick Playback Mode

    Client Software for PC or Mac Using Quick Playback Mode Quick Playback mode allows you to view recorded video from your cameras without leaving the Main View tab. You can also view recorded video from one camera while still viewing the rest of your cameras live.
  • Page 110: Tagging Video Through Quick Playback

    Client Software for PC or Mac Tagging Video Through Quick Playback You can add tags to video to mark key events. Tags created through Quick Playback are also saved in the NVR, so you can search for them using the NVR menus. To tag video through Quick Playback: •...
  • Page 111: Using All Files To View Manual Recordings And Downloaded Video Files

    Client Software for PC or Mac Using All Files to View Manual Recordings and Downloaded Video Files Use the All Files option to access manual recordings and downloaded video files. To use All Files to access manual recordings: From Control Panel, click Main View ( In the NVR/Camera List, click All Files.
  • Page 112: Using Pictures To View Screenshots

    Client Software for PC or Mac Using Pictures to View Screenshots Use the Pictures option to view screenshots you have saved using the Client Software. To access Pictures: From Control Panel, click Main View ( In the NVR/Camera List, click Picture. A list of screenshots for your NVR opens. Click Picture Search for screenshots...
  • Page 113: Video Player

    Client Software for PC or Mac Video Player The Video Player allows you to open backup video files extracted from the NVR or to play manual recordings or downloaded video files. Opening Backup Video Files The client software can open backup video files extracted from the NVR. For details on extracting video files from the NVR, see “Backing Up Video”...
  • Page 114: Video Player Controls

    Client Software for PC or Mac Video Player Controls Small Player Large Player Close Open file Fast Zoom in Screenshot Stop forward Slow Mute/unmute Frame-by Pause/play -frame • To zoom in, click and click-and-drag. Click again to zoom out. E-Map E-Map allows you to visualize the position of your cameras against an image, such as a map or floor plan.
  • Page 115 Client Software for PC or Mac Click the NVR or camera group then click Add Map. Then click Add Map Click the NVR or camera group Enter the a name for the map. Click ..., select an image file from your computer, and then click Open.
  • Page 116: E-Map Controls

    Client Software for PC or Mac E-Map Controls Click to pan the map Map zoom controls Edit Map Delete Edit Hot Camera camera Spot Add Hot Delete Map Edit Delete Spot Hot Spot camera Event Search Use the Event Search to search for motion events recorded on the NVR. To use Event Search: From Control Panel, click Event Search ( Perform the following to search for events:...
  • Page 117 Client Software for PC or Mac • Click Search. A list of relevant events appears. Double-click items in the list to playback footage from the event. Select NVR or camera group Select camera Enter Start Time Enter End Time Click Search Double click events to playback...
  • Page 118: Event Search Controls

    Client Software for PC or Mac Event Search Controls Full-screen Playback speed Play Stop Click and drag to select the playback time Manual Download Mute/unmute Frame-by-frame Pause recording Mute/ Switch Screenshot unmute camera Downloading Event Video Files You can download video from events directly to your computer’s hard drive. To download event video files: Perform an event search.
  • Page 119: Remote Playback

    Client Software for PC or Mac Remote Playback Remote Playback allows you to view recorded video from your NVR on your computer. To access Remote Playback: From Control Panel, click Remote Playback ( Click next to the NVR or camera group you would like to playback from. Check the cameras you would like to playback.
  • Page 120: Remote Playback Controls

    Client Software for PC or Mac Remote Playback Controls Select NVR or camera group Select cameras for playback Enable Synchronous Playback Select playback date Search for video Previous time period Double-click to select playback time Previous time period Expand timeline scope Collapse timeline scope...
  • Page 121: Downloading Video Files Using Remote Playback

    Client Software for PC or Mac Downloading Video Files Using Remote Playback You can download video files to your computer using Remote Playback in the following ways: • Download entire packaged video files from the NVR. • Download video based on a specified start and end time. •...
  • Page 122 Client Software for PC or Mac Check Duration 1~4 to select up to 4 time periods to download. Select up to 4 time periods Select Start Time Select End Time Click Download Enter the Start Time and End Time for each selected duration. Click Download to download the video files.
  • Page 123: Add Camera

    Client Software for PC or Mac Click Download to download the video files. Wait for the download to complete. • To open downloaded video files, see “Using All Files to View Manual Recordings and Downloaded Video Files” on page 93. Add Camera The Add Camera menu allows you to manage camera groups.
  • Page 124: Modifying Cameras Or Camera Groups

    Client Software for PC or Mac Modifying Cameras or Camera Groups You can change the name of a camera or camera group that is used in the client software. To modify a camera or camera group: Click the camera or camera group on the left then click Modify. Click Modify Click camera or camera group...
  • Page 125: Backing Up Logs

    Client Software for PC or Mac • Group: Select the NVR or camera group you would like to search for logs on or select All Groups to search for logs from all NVRs and camera groups. • Camera: Select the camera you would like to search for logs from or select All Cameras to search for logs from all cameras.
  • Page 126: Adding User Accounts

    Client Software for PC or Mac The client software has the following types of user accounts: • Super User: The Super User account is logged in by default when you first run the client software. This is a unique account that has full control over all software and NVR functions. The Super User may add, modify, or delete any user account.
  • Page 127: Modify User Accounts

    Client Software for PC or Mac • In the bottom area, check the permissions you would like to assign to the user account. Configure account settings Select permissions Click Save to create the user account. Modify User Accounts Click the account you would like to modify and then click Modify. Edit the user account settings and permissions as needed and click Save when finished.
  • Page 128: Modifying An Nvr

    Client Software for PC or Mac Modifying an NVR Click the NVR you would like to modify and click Modify. Click Modify Click the NVR Change the connection info as needed and click Modify. Deleting an NVR • Click the NVR you would like to delete and click Delete. Click Yes to confirm. Click Delete Click the NVR Configuring an NVR Through Device Management...
  • Page 129: General

    Client Software for PC or Mac General The General sub-menu allows you to configure general system settings. To configure general settings: Configure the following: • Device Name: Enter a name for your NVR. • Device No.: Enter the ID for the remote control. For details, see “Pairing the Remote Control” on page 68.
  • Page 130: Network

    Client Software for PC or Mac Network The Network sub-menu allows you to configure networking settings. The Network sub-menu is divided into the following tabs: The General tab allows you to configure the IP address of the NVR for fixed IP or DHCP mode.
  • Page 131: User

    Client Software for PC or Mac To configure your NVR’s system ports: Select the General tab. Configure the following: • Device Port: Enter the desired Client port (default: 8000). • HTTP Port: Enter the desired HTTP port (default: 80). • RTSP Port: Enter the desired Mobile port (default: 1025). Click Save to save changes.
  • Page 132: Modifying Users

    Client Software for PC or Mac Modifying Users Click the user account and then click Modify. Click Modify Click user account Modify the account details as necessary and then click Yes. Deleting Users • Click the user account you would like to delete and then click Delete. Click Yes to confirm. Click Delete Click user account...
  • Page 133: Hdd

    Client Software for PC or Mac The HDD sub-menu allows you to configure settings for hard drives installed in your NVR. For more information on available hard drive settings, see “HDD” on page 44. File The File sub-menu allows you to search for video files on your NVR. To search for video files on your NVR: Under Camera, select the camera you would like to search.
  • Page 134: Log

    Client Software for PC or Mac The Log sub-menu allows you to search for system logs from your NVR. To search for system logs: • Select the search criteria and click Search. Select search criteria Click Search Holiday The Holiday sub-menu allows you to mark days as holidays. Holidays receive a special recording schedule.
  • Page 135: Camera Settings

    Client Software for PC or Mac Select the date for the holiday. Check Enable Holiday Select holiday date Click Yes. Click Save. Camera Settings The Camera Settings menu allows you to configure settings for connected cameras. To access Camera Settings: •...
  • Page 136: Adjusting Picture Settings

    Client Software for PC or Mac Adjusting Picture Settings Picture Settings allows you to configure image settings for your cameras. To configure image settings: Under Camera, select the camera you would like to configure. Click Picture Settings. Adjust the Brightness, Contrast, Saturation, and Hue as needed. Select camera Adjust Brightness, Contrast, Saturation,...
  • Page 137: Configuring Camera Recording Schedules

    Client Software for PC or Mac To configure video quality: Under Camera, select the camera you would like to configure. Click Video Quality. Configure the settings for the Main Stream, Sub Stream, and Event Stream: • Video Quality: Select Low, Medium, or High quality settings for each stream. •...
  • Page 138 Client Software for PC or Mac on each day to enable times for the selected recording type. Click Save when finished making changes. Select a schedule Select recording types to add to schedule • Click Confirm to save changes. (Optional) Use the Copy to button to copy the schedule to other cameras. Click Save to save changes.
  • Page 139: Configuring The Camera Video Display (Osd) And Privacy Masks

    Client Software for PC or Mac • Record Audio: Not supported. Click Yes to confirm changes. (Optional) Use the Copy to button to copy the schedule to other cameras. Click Save to save changes. Configuring the Camera Video Display (OSD) and Privacy Masks The Video Display menu allows you to configure the text on the camera on-screen display (OSD).
  • Page 140 Client Software for PC or Mac • Under Text Overlay, you may enter custom messages to display on the monitor. Check entries to have them appear on the screen. They will appear on the monitor when you save changes. Show/hide camera name Enter camera name Show/hide date and time Select Date Format...
  • Page 141 Client Software for PC or Mac OSD messages are outlined. Click-and-drag messages to change their position. Click and drag to change the position of OSD text Select Insert OSD/ Camera Name/Text Click Save to save changes. To configure Privacy Areas: ATTENTION: Areas covered in privacy masks are not visible in recordings.
  • Page 142: Configuring Motion Detection Settings

    Client Software for PC or Mac Click-and-drag in the video display to add privacy areas. Click to delete all privacy areas or click to delete the selected privacy area. Click-and-drag to add privacy areas Select Draw Privacy Check to enable Mask Area privacy masks Click Save to save changes.
  • Page 143 Client Software for PC or Mac • Click to select the entire display area. Configure motion detection areas To change the motion detection sensitivity, adjust the Sensitivity slider. By default, motion detection is enabled 24/7. If you want to configure times when motion detection is enabled, click All Day Template.
  • Page 144: Configuring Tampering Alarm Settings

    Client Software for PC or Mac • Select one of the standard templates or select Template01~08 and click Edit to create a custom template. Click and drag on each day to configure when motion detection is enabled. Click Save when finished making changes. •...
  • Page 145: Configuring Video Loss Alarms

    Client Software for PC or Mac To change the Tampering Alarm sensitivity, adjust the Sensitivity slider. When Tampering Alarms are enabled, they are enabled 24/7 by default. If you want to configure times when they are enabled, click All Day Template. Select or customize Tampering Alarm schedule for the selected camera...
  • Page 146 Client Software for PC or Mac Check Enable Video Loss Detection to enable the Video Loss Alarms on the selected camera or un-check to disable. Check to enable video loss alarms When Video Loss alarms are enabled, they are enabled 24/7 by default. If you want to configure times when they are enabled, click All Day Template.
  • Page 147: Ptz Control (Not Supported)

    Client Software for PC or Mac Under Warning, check to enable the following warnings when the Video Loss Alarm is triggered: • Full Screen Monitoring: The selected channel will open in full screen. • Audible Warning: System will beep. • Notify Surveillance Center: An alert will be sent to the client software. •...
  • Page 148: File

    Client Software for PC or Mac • Enable Auto Login: Un-check to require a password to open the client software. Check to disable passwords. NOTE: If this option is disabled, you should create your own password. If you do not create your own password and you close the client software, you must use the default user name and password to log back into the client software.
  • Page 149: Email

    Client Software for PC or Mac Email The Email sub-menu allows you to configure outgoing email settings for the client software. This allows you to send videos, pictures, or alert information using the client. To configure client email settings: NOTE: Contact your email service provider to determine the SMTP Server address, port, user name, password, or security settings.
  • Page 150: Mobile Apps: Accessing Your Nvr Using A Mobile Device

    For the latest device compatibility list, visit www.lorextechnology.com iPhone Use the Lorex netHD Stratus application to connect to your NVR on the iPhone. Prerequisites • iOS version 4.0 and above. • An iTunes account (requires valid credit card number). Your credit card will not be billed when downloading the app.
  • Page 151 Mobile Apps: Accessing your NVR Using a Mobile Device then Then, tap Touch +. Touch + Under Name, enter a name for your NVR of your choice (e.g. home or office). Press next to Device ID and then line up the QR code on the top of the NVR with the ...
  • Page 152 Mobile Apps: Accessing your NVR Using a Mobile Device . You will be prompted to change the NVR password. Enter a new 6 character password for the NVR and then press Confirm. Enter a new 6 character password and then press Confirm Tap Start live view.
  • Page 153: Live View Interface

    Mobile Apps: Accessing your NVR Using a Mobile Device Live View Interface You can use Live View in landscape or portrait mode. View/select cameras Tap to select channels Swipe to change pages Not supported Disconnect Image quality Screenshot Taking Screenshots Tap the camera you would like to take a screenshot of, then tap Tap OK to allow the app to save photos on your device.
  • Page 154: Playback

    Mobile Apps: Accessing your NVR Using a Mobile Device Check the cameras you would like to view, then touch Start live view. Check cameras Touch Start live view Playback You can access video recorded on your NVR from your iPhone. To access playback mode: Touch then...
  • Page 155: Device List

    Mobile Apps: Accessing your NVR Using a Mobile Device Tap the camera you would like to playback video from, and then touch Start playback. Tap the camera Tap Start playback Use the on-screen controls. Drag to change playback time Screenshot Disconnect Pause/play Device List...
  • Page 156: Configuration

    Mobile Apps: Accessing your NVR Using a Mobile Device To delete an NVR: • Swipe the NVR from the left, and then tap Delete. Swipe from the left then tap Delete To modify an NVR: Tap the NVR. Modify the connection details as needed and then tap Configuration Use the Configuration menu to enable password protection for the app or check for updates in the App store.
  • Page 157: Ipad

    Mobile Apps: Accessing your NVR Using a Mobile Device iPad Use the Lorex netHD Stratus Plus application to connect to your NVR on the iPad. Prerequisites • iOS version 4.0 and above. • An iTunes account (requires valid credit card number). Your credit card will not be billed when downloading the app.
  • Page 158 Mobile Apps: Accessing your NVR Using a Mobile Device OR,  If your device does not have a camera, manually enter the Device ID printed on the label. NOTE: If you have changed the User Name, Password, or Client Port from the defaults, you will need to update them.
  • Page 159: Live View Interface

    Mobile Apps: Accessing your NVR Using a Mobile Device Live View Interface Tap to view cameras connected to the NVR Drag the NVR or cameras Tap to select to the display area to open camera, drag to top to disconnect Hide/show device list Not supported...
  • Page 160 Mobile Apps: Accessing your NVR Using a Mobile Device Tap From and use the sliders to adjust the start time for your search. Tap From and use sliders to select the start time Tap To and use the sliders to adjust the end time for your search. Drag the NVR or camera to the display area to start playback.
  • Page 161: Device List

    Mobile Apps: Accessing your NVR Using a Mobile Device Device List Use the Device List to manage your NVRs. To access Device List: • Touch Deleting NVRs • Swipe the NVR you would like to delete from the left and tap Delete. Tap Confirm. Modifying NVRs next to the NVR you would like to edit.
  • Page 162: Android Phone

    Mobile Apps: Accessing your NVR Using a Mobile Device Android Phone Use the Lorex netHD Stratus application to connect to your NVR on an Android smartphone. There is a separate app for Android tablets to make better use of the larger screen size.
  • Page 163 Mobile Apps: Accessing your NVR Using a Mobile Device Press next to Device ID and then line up the QR code on the top of the NVR with the  camera on your device. Device ID:xxxxxxx OR,  If your device does not have a camera, manually enter the Device ID printed on the label. Enter a name for your NVR Enter Domain Name/URL Request, followed by .lorexddns.net NOTE: If you have changed the User Name, Password, or Client Port from the defaults, you will...
  • Page 164: Live View Interface

    Not supported Disconnect Image quality Screenshot Taking Screenshots Tap the camera you would like to take a screenshot of, then tap Tap OK to allow the app to save photos on your device. • Screenshots are saved to /Lorex netHD/Picture...
  • Page 165: Switching Cameras

    Mobile Apps: Accessing your NVR Using a Mobile Device Switching Cameras Touch to access the Camera List. Check the cameras you would like to view, then touch Start live view. Check cameras Touch Start live view Playback You can access video recorded on your NVR from your phone. To access playback mode: Touch then...
  • Page 166: Device List

    Mobile Apps: Accessing your NVR Using a Mobile Device Tap the camera you would like to playback video from, and then touch Start playback. Tap the camera Tap Start playback Use the on-screen controls. Drag to change playback time Screenshot Disconnect Pause/play Device List...
  • Page 167: Configuration

    Mobile Apps: Accessing your NVR Using a Mobile Device To delete an NVR: • Tap and hold the NVR, and then tap Confirm. Press and hold, and then tap Confirm To modify an NVR: Tap the NVR. Modify the connection details as needed and then tap Configuration Use the Configuration menu to enable password protection for the app or check for updates in the App store.
  • Page 168: Android Tablet

    Mobile Apps: Accessing your NVR Using a Mobile Device Android Tablet Use the Lorex netHD Stratus Plus application to connect to your NVR on an Android tablet. NOTE: The instructions below may differ depending on the model of your Android device.
  • Page 169 Mobile Apps: Accessing your NVR Using a Mobile Device OR,  If your device does not have a camera, manually enter the Device ID printed on the label. NOTE: If you have changed the User Name, Password, or Client Port from the defaults, you will need to update them.
  • Page 170: Live View

    Mobile Apps: Accessing your NVR Using a Mobile Device Live View Tap to view cameras connected to the NVR Drag the NVR or cameras Tap to select to the display area to open camera, drag to top to disconnect Hide/show device list Not supported Screenshot...
  • Page 171: Device List

    Mobile Apps: Accessing your NVR Using a Mobile Device Tap From and press + and - to adjust the start time for your search. Tap From and select the start time Tap To and use the sliders to adjust the end time for your search. Drag the NVR or camera to the display area to start playback.
  • Page 172: Deleting Nvrs

    Mobile Apps: Accessing your NVR Using a Mobile Device Deleting NVRs • Tap next to the NVR you would like to delete. Tap Confirm. Modifying NVRs Tap the NVR you would like to edit. Tap Edit. Modify the connection details as needed. Tap Save to save changes.
  • Page 173: Appendix A: System Specifications

    Appendix A: System Specifications Appendix A: System Specifications As our products are subject to continuous improvement, Lorex Technology Inc. and its subsidiaries reserve the right to modify product design, specifications, and prices without E&OE notice and without incurring any obligation.
  • Page 174: Appendix B: Installing Or Replacing The Hard Drive

    Appendix B: Installing or Replacing the Hard Drive Appendix B: Installing or Replacing the Hard Drive The system comes with a pre-installed 3.5" SATA hard drive. You can expand the system with up to two hard drives with a maximum capacity of 4TB each (for a maximum storage space of 8TB).
  • Page 175 Appendix B: Installing or Replacing the Hard Drive Connect the power and data cables to the hard drive. Hard drive power connector Hard drive data port Data cable Power cable Turn the NVR over and insert 4 screws to secure the hard drive. Make sure to hold the hard drive in place while turning the NVR to avoid damaging the NVR.
  • Page 176: Removing The Hard Drive

    Appendix B: Installing or Replacing the Hard Drive Removing the Hard Drive Make sure that the power cable has been disconnected before changing the hard drive. To remove the hard drive: Remove the screws from the back (x2) and side panels. Remove the screws from each side panel (x3) and the top of the rear panel (x2) of the cover.
  • Page 177: Formatting The Hard Drive

    Appendix B: Installing or Replacing the Hard Drive Formatting the Hard Drive must If you replace the pre-installed hard drive or install a new hard drive, it be formatted in order to function properly with the system. on the hard disk.  all data ATTENTION: Formatting the HDD erases This step cannot be undone.
  • Page 178: Appendix C: Ddns Setup (Advanced)

    Internet. DDNS Service is not required to connect to your NVR, since the system supports the new Lorex Stratus cloud connectivity solution. For details on setting up your system using Lorex Stratus, see “Connecting to Your NVR Over the Internet on PC or Mac” on page 83.
  • Page 179: Accessing Your Nvr Within A Local Network (Lan)

    Appendix C: DDNS Setup (Advanced) Accessing your NVR within a local network (LAN) You can connect to your NVR on the local area network (LAN). It is recommended to confirm connectivity over a local network before setting up your NVR for Internet connectivity.
  • Page 180: Step 3 Of 3: Connect To The Nvr On The Local Area Network

    To connect to the NVR on the LAN using a PC: Install the Client Software for PC from the CD or download the client software for free from www.lorextechnology.com. Double-click the Lorex netHD Client icon from the desktop ( ). The client software opens to the Add NVR Wizard.
  • Page 181: Accessing Your Nvr Remotely Over The Internet

    Appendix C: DDNS Setup (Advanced) Double-click your NVR in the list and click Yes. The Add Device screen opens and populates the NVR’s IP Address, Port, User Name, and Password. Double-click your NVR in the list and click Yes NOTE: If you have changed the User Name, Password, you must enter your new User Name and Password.
  • Page 182: Step 1 Of 4: Port Forwarding

    Step 2 of 4: Create a DDNS Account Lorex offers a free DDNS service for use with your system. A DDNS account allows you to set up a web site address that points back to your local network. This allows you to connect to your system remotely.
  • Page 183 Appendix C: DDNS Setup (Advanced) The My Lorex account login screen opens (if you are already logged in, skip to step 4). Create a new account or log into an existing account. To create a new account, fill in the required fields on the right and click Create Account.
  • Page 184 Appendix C: DDNS Setup (Advanced) Under Your Address, select an address or click Enter a New Address to create a new address. Fill in your address information and click Create Address. Enter your address information Click Create Address Fill in the warranty registration form with your product and purchase details. Check the sticker underneath your NVR for the Product Model Number and Serial Number.
  • Page 185 Appendix C: DDNS Setup (Advanced) A page pops up to prompt you to register your product for Lorex DDNS. Click Set Up a New DDNS. Click Set Up a New DDNS Configure the following: Select your product warranty Enter a Device Name of your choice Enter the product’s...
  • Page 186: Step 3 Of 4: Enable Ddns On The Nvr

    Appendix C: DDNS Setup (Advanced) • URL Request: Enter the web site address that will be used to connect to your Lorex product. , the address to access your video will be  tomsmith For example, if you enter tomsmith.lorexddns.net Click Save to register your product for DDNS.
  • Page 187: Step 4 Of 4: Connect To The Ddns Address In The Client Software

    Appendix C: DDNS Setup (Advanced) Step 4 of 4: Connect to the DDNS Address in the Client Software NOTE: Please allow 10~15 minutes for the DDNS servers to update with your new DDNS address before attempting to connect. Finally you must connect to the NVR’s DDNS address. You will use the DDNS address whenever you want to connect to your NVR over the Internet.
  • Page 188: Appendix D: Connecting To Your Nvr Using A Web Browser

    Appendix D: Connecting to your NVR Using a Web Browser Appendix D: Connecting to your NVR Using a Web Browser The NVR includes a built in web browser software. You can connect to your NVR in Internet Explorer 8 and above, Apple Safari, Mozilla Firefox, and Google Chrome. NOTE: In order to connect to your NVR using a web browser, you must complete port forwarding and DDNS setup.
  • Page 189: Connecting Using Internet Explorer

    Appendix D: Connecting to your NVR Using a Web Browser Open Internet Explorer and enter the NVR’s DDNS address or local IP address in the address bar. For details, see “Connecting to your NVR Using a DDNS or Local IP Address” on page 170.
  • Page 190: Connecting Using Safari

    Appendix D: Connecting to your NVR Using a Web Browser The live viewing interface opens and streams live video from your cameras. Connecting Using Safari You must download plug-ins from www.lorextechnology.com to view your cameras in Apple Safari. To connect to your NVR in Safari: Download and install the Safari Plug-in from www.lorextechnology.com.
  • Page 191 Appendix D: Connecting to your NVR Using a Web Browser Enter the User Name and Password for the NVR and click Login. By default, the user name is admin and the password is 000000. Enter user name (default: admin) Enter password (default: 000000) You are prompted to install a plug-in.
  • Page 192: Navigating The Web Browser Interface

    Appendix D: Connecting to your NVR Using a Web Browser Navigating the Web Browser Interface Digital zoom Double-click to open Edit image Click to select an area Disconnect all Next Manual cameras in the settings cameras page recording selected display area Screenshot Previous Select split-screen...
  • Page 193 Appendix D: Connecting to your NVR Using a Web Browser  Click to begin playback. Click to select camera Select date Click Search Click-and-drag to Click to start select the time playback...
  • Page 194: Troubleshooting

    Troubleshooting Troubleshooting When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling Lorex Technical Support: Error Possible Causes Solutions • System is not •...
  • Page 195 Troubleshooting Troubleshooting (Continued) Error Possible Causes Solutions • Mouse not detected • Mouse cable is not firmly • Firmly connect the mouse cable to the USB Mouse by system connected to the system port on the front panel • Mouse is not connected to the system •...

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