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HP Pro 1005 Maintenance & Service Manual

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HP Pro 1005 All-in-One Business PC

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  • Page 1 Maintenance & Service Guide HP Pro 1005 All-in-One Business PC...
  • Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features ............................1 Overview .............................. 1 Front Components ..........................2 Rear Components ..........................3 2 Installing and Customizing the Software ...................... 4 Installing the Operating System ......................4 Downloading Microsoft Windows Updates ................... 4 Installing or Upgrading Device Drivers (Windows systems) ..............5 Accessing Disk Image (ISO) Files ......................
  • Page 6 Preventing Electrostatic Damage to Equipment ..............20 Personal Grounding Methods and Equipment ..............21 Grounding the Work Area ....................21 Recommended Materials and Equipment ................21 Operating Guidelines .......................... 22 Routine Care ............................23 General Cleaning Safety Precautions ................23 Cleaning the Computer Case ....................
  • Page 7 System Board Cover .......................... 60 Memory .............................. 62 WLAN Module ............................ 64 Display Cable ............................. 66 System Board ............................. 68 Front Bezel ............................69 Display Panel ............................. 70 Appendix A Troubleshooting Without Diagnostics ..................72 Safety and Comfort ..........................72 Before You Call for Technical Support ....................
  • Page 8 Headphone ............................123 Line-in Audio ............................ 123 Line-out Audio ..........................123 Appendix D Power Cord Set Requirements ....................124 General Requirements ........................124 Japanese Power Cord Requirements ....................124 Country-Specific Requirements ......................125 Appendix E Specifications ..........................126 All-in One Models ..........................126 Index .................................

  • Page 9: Product Features

    Product Features Overview Figure 1-1 HP Pro 1005 All-in-One Business PC HP Pro 1005 All-in-One Business PC offers the following features: ● Integrated All-in-One form factor ● 18.5-inch diagonal widescreen HD (720p) anti-glare display (non-touch) ● Adjustable tilt stand ●...

  • Page 10: Front Components

    Front Components Figure 1-2 Front Components Table 1-1 Front Components Component Component Dual microphones Stereo speakers Low-light webcam Adjustable tilt stand 18.5-inch diagonal widescreen LCD HD anti-glare display Chapter 1 Product Features...

  • Page 11: Rear Components

    Rear Components Figure 1-3 Rear Components Table 1-2 Rear Components Component Component Power Button Headphone jack LED Indicator (HDD activity) Line out LED Indicator (Card reader activity) Ethernet 6-in-1 Media Card Reader 4 USB 2.0 ports 2 USB 2.0 DC Power-In Connector MIC jack LED Indicator (power) Rear Components...

  • Page 12: Installing And Customizing The Software

    If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.

  • Page 13: Installing Or Upgrading Device Drivers (Windows Systems)

    Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.

  • Page 14: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 15: Using Computer Setup (F10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB flash drive and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive).
  • Page 16 Table 3-1 Computer Setup—File (continued) System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ●...

  • Page 17: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware, serial number, connector color, SMART, translation mode.
  • Page 18 Table 3-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.

  • Page 19: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 20 Table 3-3 Computer Setup—Security (continued) ◦ USB Port 3 ◦ USB Port 4 ● internal USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦ USB Port 10 Slot Security Allows you to disable or enable the PCI Express x1 slot. Default is enable. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
  • Page 21 Table 3-3 Computer Setup—Security (continued) System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system (some models: these security breaches. Default is enabled. options are hardware PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video dependent) Path in the Chipset.

  • Page 22: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Power Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 23: Computer Setup-Advanced

    F11 = Recovery during POST. Disabling the feature prevents the text from being displayed. However, pressing F11 will still attempt to boot to the HP Backup and Recovery partition. See Factory Recovery Boot Support for more information. Default is disabled.
  • Page 24 Table 3-5 Computer Setup—Advanced (continued) Device Options Allows you to set: ● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature, which allows one core of the system to run at a higher than standard frequency and power if other cores are idle.

  • Page 25: Serial Ata (Sata) Drive Guidelines And Features

    3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.

  • Page 26: Smart Ata Drives

    SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 27: Routine Care, And Disassembly Preparation

    Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 28: Electrostatic Discharge Information

    Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 29: Personal Grounding Methods And Equipment

    ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ●...

  • Page 30: Operating Guidelines

    ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ●...

  • Page 31: Routine Care

    Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.

  • Page 32: Cleaning The Monitor

    ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper- resistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths.

  • Page 33: Cables And Connectors

    HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage.
  • Page 34 Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Chapter 5 Routine Care, and Disassembly Preparation...

  • Page 35: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Item Description Spare part number Front bezel 669989-001 Compaq 669990-001 Display panels (18.5-inch, non-ZBD, 200 nits) 671542-001 Rear cover (does not include stand) 669985-001 Foot assembly 669986-001 Side I/O panel 669987-001 Stand 669988-001 Mylar, for use on stand hinge (not illustrated) 669994-001 Computer major components...

  • Page 36: Cables

    Cables Description Spare part number Display cable (LVDS) 669996-001 Optical drive cable 669998-002 Inverter cable 669999-001 Hard drive cable 669997-001 Webcam cable 669995-001 Antenna (not illustrated) 669974-001 Chapter 6 Illustrated parts catalog...

  • Page 37: Boards

    Boards Description Spare part number System board (includes replacement thermal material) 669973-001 Inverter board 669972-001 WLAN module (802.11b/g/n) 634906-001 Webcam module 669982-001 Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 646801-001 2-GB 646800-001 1-GB 647448-001 Boards...

  • Page 38: Misc Parts

    Misc Parts Description Spare part number Fan/blower 669981-001 Speaker Kit 678227-001 Rubber grommet (for use in hard drive cage) 669991-001 Power supply (90W, external; not illustrated) 646779-001 Mouse (USB, optical; not illustrated) 596410-001 Mouse (wireless; not illustrated) 625685-001 Keyboard (not illustrated) 537924-xx1 Wireless 665719-xx1...

  • Page 39: Mass Storage Devices (Not Illustrated)

    Mass storage devices (not illustrated) Description Spare part number Optical drives HP SuperMulti DVD Writer Drive, LIghtScribe (includes bezel) 485603-001 HP SuperMulti DVD Writer Drive, non-LightScribe (includes bezel) 657958-001 Hard drives 1-TB 621418-001 750-GB 632938-001 500-GB 621421-001 320-GB 621420-001 250-GB...
  • Page 40 Spare part Description number 490371-061 Power cord for use in Italy 490371-081 Power cord for use in Denmark 490371-111 Power cord for use in Switzerland 490371-202 Power cord for use in Brazil 490371-AR1 Power cord for use in South Africa 490371-BB1 Power cord for use in Israel 490371-D01...
  • Page 41 Memory module, 4-GB (PC3-10600, 1333-MHz) 646800-001 Memory module, 2-GB (PC3-10600, 1333-MHz) 647448-001 Memory module, 1-GB (PC3-10600, 1333-MHz) 657958-001 HP SuperMulti DVD Writer Drive, non-LightScribe (includes bezel) 665719-121 Keyboard, wireless for use in French Canada 665719-161 Keyboard, wireless for use in Latin American Spanish 665719-201...

  • Page 42: Removal And Replacement Procedures All-In One (Aio) Chassis

    Disconnect all other attached cables from the back of the computer. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.

  • Page 43: Rear Cover

    Rear Cover Description Spare part number Rear cover 669985-001 Remove the main rear cover to access internal components. The cover is secured by three Phillips screws – two captive in the bottom corners, one non-captive above the stand. To remove the rear cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...

  • Page 44: Stand

    Stand Description Spare part number Stand 669988-001 The stand is secured with four screws that you can remove from the inside of the rear cover. To remove the stand: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 34).
  • Page 45 Slide the stand bracket through the slot in the rear cover, and then remove the stand from the rear cover. Figure 7-3 Removing the stand To replace the stand, reverse the removal procedures. Stand...

  • Page 46: Foot Assembly

    Foot assembly Description Spare part number Foot assembly 669986-001 The foot assembly is secured with six screws. On each side, the inside screw is smaller than the two outside screws. Figure 7-4 Foot assembly location To remove the foot assembly: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
  • Page 47 Remove the six screws that secure the foot assembly to the computer. Figure 7-5 Removing the foot assembly Lift the foot assembly from the computer. To replace the foot assembly, reverse the removal procedures. Foot assembly...

  • Page 48: Inverter Board

    Inverter Board Description Spare part number Inverter board 669972-001 The inverter board is located on the left side of the computer. It is secured with two screws and has three connectors. Figure 7-6 Inverter board location To remove the inverter board: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
  • Page 49 Lift the inverter board from the computer (3). Figure 7-7 Removing the inverter board To install the inverter board or cable, reverse the removal procedures. Inverter Board...

  • Page 50: Speakers

    Speakers Description Spare part number Speaker kit 678227-001 The speakers are located at the bottom of the computer. Two separate speakers are each secured by two screws and have separate cables and system board connectors. Figure 7-8 Speaker location To remove the speakers: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
  • Page 51 Remove two screws (2) that secure the left speaker to the computer, and then lift the speaker from the computer (3). Figure 7-9 Removing the left speaker Remove two screws (1) that secure the right speaker to the computer, and then lift the speaker from the computer (2).
  • Page 52 Figure 7-11 Speaker cable routing To install the speakers, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 53: Optical Drive

    Optical Drive Description Spare part number HP SuperMulti DVD Writer Drive, LIghtScribe (includes bezel 485603-001 HP SuperMulti DVD Writer Drive, non-LightScribe (includes bezel) 657958-001 The optical drive is located on the left side of the computer (viewed from behind) under the inverter board.
  • Page 54 Use the bracket (2) to push the drive out of the bay, and then slide the drive out of the computer (3). Figure 7-13 Removing the optical drive To install an optical drive, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 55: Optical Drive Cables And Connector

    Optical Drive Cables and Connector Description Spare part number Optical drive connector cable 669998-001 The optical drive connector is secured with two screws and has two cables that connect to the system board. Figure 7-14 Optical drive cable location To remove the optical drive connector: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
  • Page 56 Remove the connector from the computer. Figure 7-15 Removing the optical drive connector To install the optical drive connector, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 57: Hard Drive

    Hard Drive Description Spare part number 1-TB 621418-001 750-GB 632938-001 500-GB 621421-001 320-GB 621420-001 250-GB 621419-001 The hard drive is located on the left side of the computer (viewed from behind). The drive is secured with one captive screw and is housed in a removable cage. Figure 7-16 Hard drive location Prepare the computer for disassembly (see...
  • Page 58 Grasp the handle on top of the hard drive cage and slide the cage toward the outer edge of the computer (2), then lift the cage out of the computer (3). Figure 7-17 Removing the hard drive cage Remove the four mounting Phillips screws (1) that secure the drive to the cage. Do not remove the blue rubber grommets behind each screw.
  • Page 59 Slide the hard drive out of the cage (2). Figure 7-18 Removing the hard drive from the cage To replace the hard drive, reverse the removal procedures. NOTE: Make sure the grommets are not broken or missing before installing the hard drive. Replacement grommets are available using spare part number 669991-001.

  • Page 60: Hard Drive Cables And Connector

    Hard Drive Cables and Connector Description Spare part number Hard drive connector cable 669997-001 The hard drive connector is secured with two screws and has two cables that connect to the system board. Figure 7-19 Hard drive cable location To remove the hard drive connector: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
  • Page 61 Remove the connector from the computer (3). Figure 7-20 Removing the hard drive connector To install the hard drive connector, reverse the removal procedures. Hard Drive Cables and Connector...

  • Page 62: Fan

    Description Spare part number 669981-001 The fan is located in the middle of the computer. It is covered by a bracket and is secured with two screws. Figure 7-21 Fan location To remove the fan: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 34).
  • Page 63 Remove the two screws (1) that secure the fan bracket to the computer, and then lift the bracket from the computer (2). Figure 7-22 Removing the fan bracket Disconnect the fan cable (1) from the system board connector. Remove the three screws (2) that secure the fan to the computer. Lift the fan slightly, and then slide the fan assembly away from the system board and remove it from the computer (3).

  • Page 64: Side I/O Cover

    Side I/O Cover Description Spare part number Side I/O cover 669987-001 The side I/O cover is located on the right side of the computer (viewed from behind). Press the tabs to remove it. Figure 7-24 Side I/O cover location To remove the side I/O cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
  • Page 65 Press the tab on the right side of the cover (1), and then pull the cover up and away from the computer (2). NOTE: To help disengage the panel, you can press the tab on the left side of the panel when pulling it away from the computer to remove it.

  • Page 66: Webcam Module

    Webcam Module Description Spare part number Webcam module 669982-001 The webcam module is located at the top of the computer. It is secured with tabs (no screws) and has one connector. Figure 7-26 Webcam module location To remove the webcam module: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
  • Page 67 Disconnect the cable from the module (3), and then remove the module from the computer. Figure 7-27 Removing the webcam module If you need to remove the webcam cable, disconnect the cable from the webcam module (1), remove the cable from the metal clips built into the computer (2), disconnect the cable from the system board (3), and then remove the cable from the computer.

  • Page 68: System Board Cover

    System Board Cover The system board cover protects the system board. It is secured with four screws. Figure 7-29 System board cover location To remove the system board cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 34).
  • Page 69 Lift the outer side of the cover up to a 45-degree angle, and then lift the cover off the computer (3). Figure 7-30 Removing the system board cover To install the system board cover, reverse the removal procedures. System Board Cover...

  • Page 70: Memory

    Memory Description Spare part number 4 GB 646801-001 2 GB 646800-001 Memory cover 647448-001 You must remove the system board cover to access the memory modules. The computer has two memory slots. The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs).
  • Page 71 To remove a memory module, press outward on the two latches on each side of the SODIMM (1), allow the module to lift up to about a 45-degree angle, and then pull the SODIMM out of the socket (2). Figure 7-31 Removing a memory module The computer automatically recognizes the additional memory when you turn on the computer.

  • Page 72: Wlan Module

    WLAN Module Description Spare part number WLAN module (802.11b/g/n) 634906-001 The WLAN module is secured with one screw and has one connected antenna. Figure 7-32 WLAN module location To remove the WLAN module: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 34).
  • Page 73 Lift the module to a 45-degree angle (3), and then pull it away to remove it from the socket (4). Figure 7-33 Removing the WLAN module To install the WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. WLAN Module...

  • Page 74: Display Cable

    Display Cable Description Spare part number Display cable 669996-001 The display cable is located just above the system board. Figure 7-34 Display cable location To remove the display cable: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 34).
  • Page 75 Remove the cable from the metal clips (4) built into the computer. Figure 7-35 Removing the display cable Remove the cable from the computer. To install the display cable, reverse the removal procedures. Display Cable...

  • Page 76: System Board

    System Board Description Spare part number System board 669973-001 The system board is secured with nine screws. To remove the system board: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 34). Remove the rear cover (see Rear Cover on page 35).

  • Page 77: Front Bezel

    To install the system board, reverse the removal procedures. Front Bezel Description Spare part number Front bezel–HP 669989-001 Front bezel–CPQ 669990-001 The front bezel is located on the front of the computer and is secured to the display panel bracket with 6 screws.

  • Page 78: Display Panel

    Display Panel Description Spare part number Display panel, 18.5-inch, non-ZBD, 200 nits 671542-001 The display panel is secured to the display bracket with four screws (two on each side). This procedure continues the previous section that shows how to remove the bezel while removing a minimum number of components.
  • Page 79 Disconnect the display cable from the display panel. Figure 7-40 Disconnecting the display cable Lift the bracket assembly off the display panel. To install a display panel, reverse the removal procedures. Display Panel...

  • Page 80: Appendix A Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 73 in this guide.

  • Page 81: Helpful Hints

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
  • Page 82 button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.

  • Page 83: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 84 There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.
  • Page 85 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 86: Solving Power Problems

    Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table A-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or 230V).

  • Page 87: Solving Diskette Problems

    Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive.
  • Page 88 Table A-3 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Not enough space is left on the diskette. Use another diskette. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Cause Solution Invalid media reported.
  • Page 89 “Invalid system disk” message is displayed. Cause Solution A diskette that does not contain the system files needed to When drive activity stops, remove the diskette and press the start the computer has been inserted in the drive. Spacebar. The computer should start up. Diskette error has occurred.

  • Page 90: Solving Hard Drive Problems

    Solving Hard Drive Problems Table A-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools.
  • Page 91 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not Remove the diskette from the diskette drive. bootable. The system is trying to start from the hard drive but the hard Insert a bootable diskette into the diskette drive and drive may have been damaged.
  • Page 92 The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. Appendix A Troubleshooting Without Diagnostics...

  • Page 93: Solving Media Card Reader Problems

    Solving Media Card Reader Problems Table A-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 94 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista/Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing...

  • Page 95: Solving Display Problems

    Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table A-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 96 Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 97 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
  • Page 98 Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad. Reseat the graphics card. Replace the graphics card.

  • Page 99: Solving Audio Problems

    Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table A-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 100 Table A-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.

  • Page 101: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection, so multiple audio devices may be listed in Device Manager.

  • Page 102: Solving Keyboard And Mouse Problems

    Table A-8 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
  • Page 103 Table A-10 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Press the Ctrl keys at the same time (or press Windows logo key) to display the Start menu.

  • Page 104: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 105: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
  • Page 106 Table A-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. S5 Wake on LAN is disabled.
  • Page 107 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site.
  • Page 108 Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed.

  • Page 109: Solving Memory Problems

    DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 110: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table.

  • Page 111: Solving Cd-Rom And Dvd Problems

    Power LED flashes Red eleven times, once every second, followed by a two second pause. Cause Solution The current processor does not support a feature previously Install a TXT capable processor. enabled on this system. Disable TXT in the Computer Setup (F10) utility. Reinstall the original processor.
  • Page 112 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.

  • Page 113: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 114: Solving Front Panel Component Problems

    Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table A-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 115 Table A-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted Try connecting to the Internet at a later time or contact your due to bad weather. ISP.
  • Page 116 Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 Select Start > Control Panel. Click on Hardware and Sound. Click on Device Manager. Double-click Modems.

  • Page 117: Solving Software Problems

    If you encounter software problems, see the applicable solutions listed in the following table. Table A-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred.

  • Page 118: Contacting Customer Support

    Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

  • Page 119: Appendix B Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 120: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table B-1 Numeric Codes and Text Messages Control panel message...
  • Page 121 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 122 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1801-Microcode Patch Error Processor is not supported by ROM BIOS.
  • Page 123 Control panel message Description Recommended action 1805-Ambient Temperature Previously Over This system was placed in a low power Make sure the system meets the HP Limit state to prevent damage due to excessive enclosure guidelines as listed in the environmental temperature.
  • Page 124 Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx Memory error during POST execution of the Reboot the computer. cleanup Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 125 Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key Reboot the computer. mismatch version is not a valid version for the current ME If the error persists and system BIOS firmware.
  • Page 126 Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.

  • Page 127: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 128 LEDs continue Reseat DIMMs. until problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 129 Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Unplug the AC power cord from the times, once every second, unable to boot. computer, wait 30 seconds, then plug the followed by a two second power cord back in to the computer.

  • Page 130: Appendix C Connector Pin Assignments

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Signal Data Ground Connector and Icon Signal +5 VDC - Data + Data...

  • Page 131: Headphone

    Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_Out_Left...

  • Page 132: Appendix D Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 133: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 134: Appendix E Specifications

    Specifications All-in One Models Table E-1 Specifications Desktop Dimensions 3.94 in 10.0 cm Width 18.74 in 47.6 cm Depth 14.94 in 37.9 cm Height Approximate Weight (includes stand) 13.2 lb 6.0 kg Temperature Range 41° to 95°F 5° to 35°C Operating -22°...

  • Page 135: Index

    Index antenna, spare part number 28, diskette problems 79 general problems 75 display cable grommet, spare part number 30, audible codes 119 removing 66 audio problems 91 display cable, spare part number grounding methods 21 28, 33 display panel battery hard drive removing 70 disposal 25...
  • Page 136 printer problems 93 webcam module 58 LEDs problems WLAN module 64 blinking power 119 audio 91 rubber grommet, spare part blinking PS/2 keyboard 119 CD-ROM or DVD 103 number 30, 33 line-in audio pin assignments diskette 79 flash drive 105 safety and comfort 72 line-out audio pin assignments front panel 106...
  • Page 137 USB pin assignments 122 ventilation, proper 22 Wake-on-LAN feature 98 webcam cable, spare part number 28, 33 webcam module removing 58 spare part number 29 WLAN module removing 64 spare part number 29, 33 Index 129...

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