Troubleshooting; Problems And Solutions; Understanding Error Messages - Samsung WF8754S6W User Manual

troubleshooting

PROBLEMS AND SOLUTIONS

PROBLEM
The washing machine
will not start
No water or insufficient
water supply
Detergent remains in the
detergent drawer after
the wash program is
complete
Washing machine
vibrates or is too noisy
The washing machine
does not drain and/or
spin
The Door does not open

UNDERSTANDING ERROR MESSAGES

ERROR CODE
dE
4E
5E
UE
cE/3E
Before contacting After-Sales service:
1. Try to remedy the problem (See "Troubleshooting" on this page).
2. Restart the programme to see if the fault is repeated.
3. If the malfunction persists, call after-sales service and describe the problem.
SOLUTION
• Make sure the door is firmly closed.
• Make sure the washing machine is plugged in.
• Make sure the water source faucet is turned on.
• Make sure to press the Start/Pause button.
• Make sure the water source faucet is turned on.
• Make sure the water source hose is not frozen.
•
Make sure the water intake hose is not bent.
• Make sure the filter on the water intake hose is not clogged.
• Make sure the washing machine is running with sufficient water
pressure.
•
Put the detergents in the inner parts of the detergent drawer(away from
the outside edges).
• Make sure the washing machine is set on a level surface. If the surface is
not level, adjust the washing machine feet to level the appliance.
•
Make sure that the shipping bolts are removed.
• Make sure the washing machine is not touching any other object.
• Make sure the laundry load is balanced.
• Make sure the drain hose is not squashed or bent.
•
Make sure the water hose mesh filter is not clogged.
• The door will not open until 3 minutes after the
machine stops or the power turns off.
SOLUTION
•
Close the door.
• Make sure the source water faucet is turned on.
• Check the water pressure.
• Clean the debris filter.
• Make sure the drainage hose is installed correctly.
• Laundry load is unbalanced; loosen any tangled laundry.
If only one item of clothing needs washing, such as a bathrobe or jeans,
the final spin result might be unsatisfactory and an "UE" error message
will be shown in the display window.
• Call after-sales service.
Troubleshooting _19