Xerox WorkCentre 5020 System Administrator Manual
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Xerox WorkCentre 5020 System Administrator Manual

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  • Page 2 Corporation. Product names and trademarks of other companies are hereby acknowledged. The information in this document is correct at the time of publication. Xerox reserves the right at any time to change the information without notice. Changes and technical updates will be added in subsequent editions of the documentation.

  • Page 3: Table Of Contents

    Table of Contents Before Using the Machine ..............7 Xerox Welcome Center ................7 Serial Number..................7 Conventions .....................8 Related Information Sources..............8 Maintenance..................11 Replacing Consumables ................11 Adding Toner to the Drum Cartridge..........12 Replacing the Drum Cartridge ............15 Cleaning the Machine................17 Cleaning the Exterior .................17 Cleaning the Document Cover and Document Glass ......17...
  • Page 4 Machine Status..................37 Checking the Machine Status ..............37 Checking the Status of Trays ..............37 Checking the Status of Consumables ............ 38 Machine Information................39 Downloading Software ................41 Printing the Configuration Report............41 Viewing the Total Number of Pages Made on the Machine ....42 Printer Environment Settings .............43 TCP/IP (LPD or Port9100) ..............43 Information Checklist .................43...
  • Page 5 Problem Solving Procedure .............102 TCP/IP .....................102 CentreWare Internet Services ............104 Scanning Services ................105 Internet/Intranet Connection ............106 Xerox Welcome Center ................107 Viewing/Editing Support Information ............108 10 Appendix .....................109 System Settings ...................109 Entering the System Setting Mode ..........109 Configuring the System Settings .............112 System Setting List ................113...

  • Page 7: Before Using The Machine

    This chapter provides information which users should be aware of before using the machine. Xerox Welcome Center If you need assistance during or after product installation, visit the Xerox website for online solutions and support. http://www.xerox.com/support If you require further assistance, contact our experts at the Xerox Welcome Center. A telephone number for the local representative may have been provided when the product was installed.

  • Page 8: Conventions

    Paper feed direction Paper feed direction • Paper is synonymous with media, and is used interchangeably. • Machine is synonymous with Xerox WorkCentre 5020/DN, and is used interchangeably. • Computer refers to a personal computer or workstation. • System Administrator refers to a person who is responsible for maintaining the machine, such as setting up the machine, installing the print drivers, and managing software.
  • Page 9 Related Information Sources • WorkCentre 5020/DN Quick Use Guide NOTE: Diagrams used in this System Administration Guide apply to a fully configured machine and therefore may not exactly represent the configuration being used. NOTE: All the screen shots used in this System Administration Guide are taken using...
  • Page 10 1 Before Using the Machine...

  • Page 11: Maintenance

    – In direct sunlight – In dusty locations • Use consumables only as directed on their packages. • We recommend always having spare consumables available. • When calling the Xerox Welcome Center to order consumables/periodic replacement parts, have the product codes ready.

  • Page 12: Adding Toner To The Drum Cartridge

    2 Maintenance • Use of consumables/periodic replacement parts that are not recommended by Xerox can impair quality and performance of the machine. Use only consumables/ periodic replacement parts that are specifically recommended by Xerox. Checking the status of consumables If the Drum Cartridge needs to be replaced in the near future, or toner levels fall below a certain threshold, the respective indicators on the Machine Diagram (mimic) light up.
  • Page 13 Replacing Consumables NOTE: When the remaining toner becomes low, the machine may stop during printing to display the error code. If this happens, add toner to continue copying or printing. WARNING • Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner for the spills.
  • Page 14 2 Maintenance Pull the Drum Cartridge out halfway. NOTE: Do not touch the drum (blue roller) when pulling out the Drum Cartridge. Take a new toner bottle out of the box. Shake the toner bottle well about 15 times. Position the toner bottle into the opening on the Drum Cartridge, and align the orange arrow of the toner bottle with that of the Drum Cartridge.

  • Page 15: Replacing The Drum Cartridge

    CentreWare Internet Services. For information on how to view the Checking Error Information on page 35 error history, refer to NOTE: The use of Drum Cartridges that are not recommended by Xerox may impair quality and performance of the machine. Use only Drum Cartridges specifically recommended by Xerox.
  • Page 16 2 Maintenance The following procedure describes how to replace the Drum Cartridge. Make sure that the machine is not processing a job, and then open the Front Cover. Open the Left Side Cover. Lightly press the orange tab to unlock the Drum Cartridge.

  • Page 17: Cleaning The Machine

    Cleaning the Machine Cleaning the Machine The cleaning instructions are specific to each part of the machine, such as the machine exterior, Document Cover, Document Glass, Film, Narrow Glass Strip, Document Feeder Roller, and Corotron Wire. This section describes how to clean each component of the machine. Cleaning the Exterior The following describes how to clean the exterior of the machine.

  • Page 18: Cleaning The Film And Narrow Glass Strip

    2 Maintenance Wipe the Document Cover with a soft Document cloth moistened with water to remove Cover any dirt and then wipe it with a soft, dry cloth. Document Glass NOTE: Do not use cleaning agents other than water or neutral detergent. NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent.

  • Page 19: Cleaning The Corotron Wire

    Cleaning the Machine The following procedure describes how to clean the Document Feeder Roller. NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so may damage paint or coating on plastic parts. NOTE: Cleaning the machine with an excessive amount of water may cause the machine to malfunction, or damage documents being copied.

  • Page 20: Moving The Machine

    2 Maintenance Pull the Corotron Wire back and forth several times. Close the Front Cover. Moving the Machine This section describes how to move the machine to another location. Before moving the machine, always secure the position of the scanner carriage. Hold down the <Reduce/Enlarge>...
  • Page 21 Moving the Machine Attach and tighten the screw to the machine to secure the position of the scanner carriage. Lift the machine and move it gently to another location. Loosen the screw attached in Step 4, and remove it from the machine. Re-attach the screw cover removed in Step 3 to the machine.
  • Page 22 2 Maintenance...

  • Page 23: Using Centreware Internet Services

    3 Using CentreWare Internet Services This chapter explains how to enable and use CentreWare Internet Services for the machine. The following information is provided in this chapter: Information Checklist – page 23 CentreWare Internet Services Environments – page 24 CentreWare Internet Services Installation – page 24 Standard Features - CentreWare Internet Services –...

  • Page 24: Centreware Internet Services Environments

    Network Communication Setup Initially, boot the CentreWare Internet Services port. Connect the machine to the network. NOTE: The Ethernet cable is an RJ45 type and is not supplied by Xerox. Enter the System Setting Mode. • If Copy Auditron is disabled 1) Hold down the <Log In/Out>...
  • Page 25 CentreWare Internet Services Installation • If Copy Auditron is enabled 1) Log in to the machine under the System Administrator's ID. 2) Hold down the <Log In/Out> button on the Control Panel for four seconds. The letter [P] appears blinking in the Display. NOTE: The default System Administrator user ID is "11111".
  • Page 26 3 Using CentreWare Internet Services If you have selected [0] (STATIC) in Step 3, proceed to Step 5 to configure the protocol settings. Otherwise, proceed to Step 8. Using the numeric keypad, enter the IP address for the machine in the format “xxx.xxx.xxx.xxx”.
  • Page 27 CentreWare Internet Services Installation When you have finished establishing TCP/IP, press the <Log In/Out> button. The machine exits the System Setting Mode. NOTE: If you have changed any settings in the System Setting Mode, the machine will reboot to register and enable the new settings. All scanned documents stored in mailboxes will be deleted on the reboot.

  • Page 28: Test Access

    3 Using CentreWare Internet Services Feature Setting Items Obtain DNS Server Allows you to enable or disable the automatic Configuration Address Automatically setting of the DNS server address via DHCP. Preferred DNS Server Enter the IP address for the DNS domain primary server.

  • Page 29: Standard Features - Centreware Internet Services

    Standard Features - CentreWare Internet Services Standard Features - CentreWare Internet Services CentreWare Internet Services allows you to display, configure, and change the current status or settings of the machine through a web browser on a computer instead of the Control Panel of the machine.

  • Page 30: Services

    3 Using CentreWare Internet Services Services The services supported by CentreWare Internet Services are subdivided into the following categories. The category is selected on the tab bar in the header panel. Category Name Services Status • General • Trays • Consumables Jobs •...

  • Page 31: Scan

    Services Scan This page allows you to create, edit, or delete mailboxes, and import scanned data to a computer. Scanner Environment Settings on page 53 For more information on this page, refer to Properties This page allows you to view and set the machine properties. These include the machine details and configuration, the CentreWare Internet Services settings, the port settings, protocol settings, and emulation settings.
  • Page 32 3 Using CentreWare Internet Services...

  • Page 33: Job Status

    4 Job Status This chapter explains how to check current and completed jobs using CentreWare Internet Services. It also provides information on how to delete jobs and view error information. The following information is provided in this chapter: Checking Current Jobs – page 33 Checking Completed Jobs –...

  • Page 34: Checking Completed Jobs

    4 Job Status Checking Completed Jobs This section describes how to display a list of completed jobs. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. Click the [Jobs] tab. On the collapsible menu of the Menu Panel, click the [Job History List] folder, and then [Job History] to view the list of completed jobs.

  • Page 35: Checking Error Information

    Checking Error Information Checking Error Information This section describes how to display a list of errors that have occurred. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. Click the [Jobs] tab. On the collapsible menu of the Menu Panel, click [Error History] to view the list of errors.
  • Page 36 4 Job Status...

  • Page 37: Machine Status

    5 Machine Status This chapter explains how to check the machine status, such as the paper trays, consumables, and how to view general information about the machine. It also provides information on how to download software, print a report, and view the current readings of the machine counters.

  • Page 38: Checking The Status Of Consumables

    5 Machine Status Status Displays the status of the paper trays as [Ready], [Empty], [Not Available], or [Unknown]. NOTE: The status of the paper tray may be displayed as [Unknown] if the machine is in the Power Saver mode. Paper Remaining Displays the status of paper loaded in the paper trays as [Paper Loaded] or [No Paper].

  • Page 39: Machine Information

    Machine Information Machine Information This section describes how to view general information about the machine, such as the serial number, memory capacity, and available printer language. It also provides information on how to change the machine settings, such as paper size table and Power Saver feature.
  • Page 40 5 Machine Status Feature Setting items General Setup Configuration Displays information such as the memory capacity, available printer language, and installed software. • Memory Displays the size of the installed memory, and amount of memory used for each port/protocol. • Available PDL Lists the printer language used by the machine and its version.

  • Page 41: Downloading Software

    Downloading Software Downloading Software This section describes how to manually upgrade the machine’s software. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. Click the [Properties] tab. On the collapsible menu of the Menu Panel, click the [Services] folder, and then the [Machine Software] folder.

  • Page 42: Viewing The Total Number Of Pages Made On The Machine

    5 Machine Status Viewing the Total Number of Pages Made on the Machine This section describes how to display the current readings of the entire set of machine counters. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

  • Page 43: Printer Environment Settings

    6 Printer Environment Settings This chapter describes how to set up the printing environment for the machine. The following information is provided in this chapter: TCP/IP (LPD or Port9100) – page 43 USB Port – page 47 SNMP Configuration – page 49 TCP/IP (LPD or Port9100) This section explains how to set up the machine to print from a Windows computer through LPD or Port9100.

  • Page 44: Tcp/Ip (Lpd Or Port9100) Environments

    6 Printer Environment Settings TCP/IP (LPD or Port9100) Environments System configuration As the machine supports the LPD and Port9100 protocol, you can print directly from a Windows computer. When printing from Windows 2000/Windows XP/Windows Server 2003/Windows Vista computers through the LPD port, use the OS standard LPR port. When printing through Port9100, change the necessary settings on the computers.
  • Page 45 TCP/IP (LPD or Port9100) 4) If you are using the Port9100 port, select the [Enabled] check box for [Port9100]. If you are using the LPD port, select the [Enabled] check box for [LPD]. NOTE: Confirm that the SNMP port is enabled. If not enabled, select the [Enabled] check box for [SNMP].

  • Page 46: Computer Setup

    6 Printer Environment Settings 4) Click [Apply]. 5) If prompted, enter the System Administrator user ID and passcode, and click [OK]. NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button.

  • Page 47: Usb Port

    USB Port USB Port This section explains how to set up the machine in a USB port environment. The following information is provided: Information Checklist – page 47 USB Port Environment – page 47 USB Port Installation – page 48 Information Checklist Before starting the USB port installation procedures, make sure that the following items are available or have been performed.

  • Page 48: Usb Port Installation

    6 Printer Environment Settings USB Port Installation Follow these installation procedures for using the machine on a USB port. Installation Procedure There are three stages required to install the machine on a USB port. USB Port Communication Setup This requires the machine to be set up for USB port printing. Computer Setup This requires the computer to be configured to print to the machine.

  • Page 49: Snmp Configuration

    SNMP Configuration If prompted, enter the System Administrator user ID and passcode, and click [OK]. NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button.
  • Page 50 6 Printer Environment Settings Configure required settings. The following table shows the items that can be set. Setting Items Description SNMP SNMP Properties [Edit SNMP v1/v2c Displays the [SNMP Configuration Properties] button Configuration > Edit SNMP v1/ v2c Properties] page which allows you to set the SNMP v1/v2c properties.
  • Page 51 SNMP Configuration NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button. NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.
  • Page 52 6 Printer Environment Settings...

  • Page 53: Scanner Environment Settings

    7 Scanner Environment Settings This chapter explains how to set up Scanning Services in the supported environments. The following information is provided in this chapter: Scanning Overview – page 53 Scanning with the Machine – page 53 Setup Procedure – page 53 Network Communication Setup –...
  • Page 54 7 Scanner Environment Settings Confirm that the following ports are enabled: • SNMP • WebDAV (only when using Network Scanner Utility 3) • SOAP (only when using Network Scanner Utility 3) Follow these steps to enable the ports. 1) Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services.

  • Page 55: Scanning Procedure

    Setup Procedure Target Computers • Windows 2000/Windows XP/Windows Server 2003/Windows Vista Data to Set Up Scan to Install Comments Mailbox Requirement CentreWare Internet Required CentreWare Internet Services can be used to Services create/edit mailboxes and view scanned documents stored in mailboxes. Creating a Mailbox Mailboxes are created via Required...

  • Page 56: Computer Setup

    7 Scanner Environment Settings Computer Setup To retrieve scanned documents, install Network Scanner Utility 3 or activate CentreWare Internet Services. For more information about the operating environment for Network Scanner Utility 3 and the installation method, refer to the PCL Print Driver CD-ROM.

  • Page 57: Mailbox Document List

    Setting Up a Mailbox Document List Displays the [Mailbox Document List] page where you can set the document processing settings for the selected mailbox. Delete Deletes the selected mailbox. Edit Displays the [Edit Mailbox] page, which allows you to edit the selected mailbox. Create Displays the [Mailbox Setup] page, which allows you to create the selected mailbox.

  • Page 58: Creating A Mailbox

    7 Scanner Environment Settings Creating a Mailbox The following procedure explains how to create a mailbox for storing scanned documents. Scanned documents in mailboxes can be imported to computers via Network Scanner Utility 3 or CentreWare Internet Services. For information on how to import the scanned documents to a computer, refer to the User Guide.

  • Page 59: Setting The Scan Options

    Setting Up a Mailbox Setting the Scan Options After creating a mailbox, you can set the scan options for the mailbox. The settings made here are valid and specific to the respective mailboxes. Thus, you must set up the scan options for each mailbox. NOTE: Before setting the scan options, create a mailbox in advance.
  • Page 60 7 Scanner Environment Settings The following table lists the options available. Parameter Value When Document Original Orientation Specify the orientation of originals when Feeder is used scanning a document from the Document Feeder. • [Sideways Images (Top to Left)] • [Upright Images] (Default) Original Size Specify the size of originals.
  • Page 61 Setting Up a Mailbox Parameter Value When Document Original Orientation Specify the orientation of originals when Glass is used scanning a document from the Document Glass. • [Sideways Images (Top to Left)] • [Upright Images] (Default) Original Size Specify the size of originals. •...
  • Page 62 7 Scanner Environment Settings Parameter Value Resolution Specify the scan resolution for the documents to be scanned. • [200 x 200 dpi] (Default) • [300 x 300 dpi] • [400 x 400 dpi] • [600 x 600 dpi] Reduce / Enlarge Preset % Select the preset enlargement/reduction ratio.

  • Page 63: Editing A Mailbox

    Setting Up a Mailbox Editing a Mailbox The following procedure explains how to change mailbox settings. NOTE: Some mailboxes may require you to enter a passcode depending on the [Check Mailbox Passcode] setting on the [Mailbox Setup] page. For more information, Creating a Mailbox on page 58 refer to Click the [Scan] tab on the Header Panel of the CentreWare Internet Services...
  • Page 64 7 Scanner Environment Settings...

  • Page 65: Accounting And Securities

    8 Accounting and Securities The machine has an Account Administration feature that restricts the ability to use functions and manages the use of each machine feature. This chapter contains information for the System Administrator on the features used to change the settings and on the setting procedures. It also provides information on how to configure the IP Filtering feature.

  • Page 66: Users Controlled By Account Administration

    8 Accounting and Securities NOTE: A user ID and passcode are only required for copy and print jobs. Users do not need to enter a user ID and passcode to log in to the machine for a scan job. However, if a passcode is set for a mailbox, users are prompted to enter the passcode for the mailbox, regardless of whether or not the Account Mode is enabled.

  • Page 67: Managing User Accounts

    Managing User Accounts • Accounting Disabled Does not perform account management on the machine. NOTE: If [Accounting Disabled] is selected, [Auditron (Copy Service)] and [Auditron (Print Service)] are disabled even if their check boxes are selected in Step 5. Select the [Enabled] check box for each service for which you want to perform account management.
  • Page 68 8 Accounting and Securities Click the [Properties] tab. On the collapsible menu of the Menu Panel, click the [Accounting] folder, and then [Accounting Configuration]. The [Accounting Configuration > Step 1 of 2] page is displayed. Click [Next]. The [Authentication Configuration > Step 2 of 2] page is displayed. Enter the account number for which you want to register a user.

  • Page 69: Deleting A User Account

    Managing the Counters Deleting a User Account At your Computer The following describes how to delete all registered information for a selected user account. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. Click the [Properties] tab.
  • Page 70 8 Accounting and Securities Enter the System Setting Mode. The letter [P] appears blinking in the Display. Entering the NOTE: For information on how to enter the System Setting Mode, refer to System Setting Mode on page 109 Enter the menu number using the numeric keypad, referring to the tables below. To set a copy job limit for a user account Menu Description...

  • Page 71: Viewing The Total Number Of Copies Or Prints For A User Account

    Managing the Counters Viewing the Total Number of Copies or Prints for a User Account The following describes how to view the total number of copies or prints made on each user account. At the Machine To view the total number of copies or prints made on a user account, you must enter the System Setting Mode.

  • Page 72: Resetting The Total Number Of Copies And Prints For All Users

    8 Accounting and Securities Resetting the Total Number of Copies and Prints for All Users The following describes how to reset the copy and print totals for all user accounts in a single operation. At the Machine Enter the System Setting Mode. The letter [P] appears blinking in the Display.

  • Page 73: Changing The System Administrator Settings

    Changing the System Administrator Settings Changing the System Administrator Settings This section describes the features that allow you to change the System Administrator’s ID and passcode. The machine enters the System Setting Mode only when a correct System Administrator’s ID is entered. By default, the System Administrator’s ID is set to "11111", and its passcode is not set.

  • Page 74: Ip Filtering (Ip Address Restriction)

    8 Accounting and Securities IP Filtering (IP Address Restriction) The IP Filtering feature provides security to the machine, by allowing you to register the IP addresses permitted to communicate with the machine. The IP addresses to be filtered can be specified on CentreWare Internet Services. To restrict access to the machine, perform the following procedure.

  • Page 75: Problem Solving

    Paper Jams – page 94 A1/A2: Document Jams – page 101 Network-related Problems – page 102 Xerox Welcome Center – page 107 Viewing/Editing Support Information – page 108 Fault Clearance Procedure When a problem is encountered when using the machine, follow each step to identify the cause of the problem, then apply the suggested solution.

  • Page 76: Machine Diagram (Mimic)

    Network-related Problems on page 102 If the problem still persists, refer to • Xerox Welcome Center If a problem persists after applying all the suggested solutions, contact the Xerox Xerox Welcome Center on Welcome Center. For more information, refer to...

  • Page 77: Bypass Tray

    Fault Clearance Procedure Replace Drum Cartridge The red indicator lights up when the Drum Cartridge needs to be replaced in the near future. Prepare a new Drum Cartridge. No error code is displayed at this point. The red indicator flashes when the Drum Cartridge needs to be replaced immediately.

  • Page 78: Error Codes

    9 Problem Solving Error Codes The following table shows the error codes that appear in the Display. If an error occurs, the six-digit error code (***-***) is also displayed on CentreWare Checking Internet Services. For information on how to view the error history, refer to Error Information on page 35 NOTE: You can also view the six-digit error code (***-***) in the Display on the Control Viewing the six-digit error code at the machine...

  • Page 79: Internet Services

    Fault Clearance Procedure Error Code What appears Description Remedy What appears in CentreWare in the Display Internet Services 024-965 When Automatic Tray Switching Load paper in the tray. (menu number: 163) is enabled, For information on how to load the selected tray runs out of paper in the trays, refer to the paper.
  • Page 80 9 Problem Solving Error Code What appears Description Remedy What appears in CentreWare in the Display Internet Services 002-910 The Bypass Tray has run out of Load paper in Bypass Tray, and 075-910 paper. press the <Start> button to resume the job. For information on how to load paper in the Bypass Tray, refer to the User Guide.
  • Page 81 Fault Clearance Procedure Error Code What appears Description Remedy What appears in CentreWare in the Display Internet Services 024-951 Tray 2 has run out of paper. Load paper in Tray 2. For information on how to load paper in Tray 2, refer to the User Guide.
  • Page 82 9 Problem Solving Error Code What appears Description Remedy What appears in CentreWare in the Display Internet Services 003-963 When Automatic Paper Press the <Stop> button to Selection (menu number: 164) is cancel the job. enabled, the machine is unable Take one of the following to select a tray, because the actions:...
  • Page 83 Fault Clearance Procedure Error Code What appears Description Remedy What appears in CentreWare in the Display Internet Services 072-101 Paper is jammed in or around Remove the jammed paper. 077-904 Tray 2. Check that the paper guides are adjusted correctly. For information on how to remove the jammed paper in and E3: Paper...
  • Page 84 Internet Services 010-325 An internal communication error Switch the machine off and on. If occurred in the machine. the error persists, contact the Xerox Welcome Center. 093-912 Out of toner. Add toner. For information on how to add Adding Toner to...
  • Page 85 Fault Clearance Procedure Error Code What appears Description Remedy What appears in CentreWare in the Display Internet Services 002-970 This error code appears after Press the <Start> button to the paper jam, which occurred resume the copy job. during a copy job, has been cleared.
  • Page 86 For information on how to set the CentreWare IP address, refer to Internet Services Installation on page 24 016-500 Download failed to start after Contact the Xerox Welcome 016-502 switching to download mode. Center. 062-500 116-220 016-741 Unable to move into the Check if Software Download downloading mode.
  • Page 87 Fault Clearance Procedure Error Code What appears Description Remedy What appears in CentreWare in the Display Internet Services 016-712 The specified document area is Select a higher resolution or a too small. larger scan area. 016-776 An error occurred during image Retrieve the data via conversion processing.
  • Page 88 The mailboxes are full. Delete unnecessary documents from the mailboxes, and then try printing again. 016-709 A report command error Contact the Xerox Welcome occurred. center. 016-718 Unable to process PCL print Take one of the following actions: data due to insufficient memory.
  • Page 89 016-726 The printer language cannot be Use the machine’s print driver. If automatically selected. the problem persists, contact the Xerox Welcome Center. 016-749 The printer language received Use the machine’s print driver. If from a print driver cannot be the problem persists, contact the printed on the machine.

  • Page 90: Troubleshooting Table

    9 Problem Solving Troubleshooting Table If you are experiencing any difficulties using the machine, check the table below for the recommended solutions. Symptom Recommendation The machine will not switch on. Check the power cord. Check that the Power Switch is pressed on to the [ ] position.
  • Page 91 Fault Clearance Procedure Symptom Recommendation A print job is sent to the machine correctly, Make sure that the computer application but the machine does not start printing. you are sending a print job from is working correctly. Make sure that the appropriate printer cable is used.
  • Page 92 9 Problem Solving Symptom Recommendation Streaks, solid or dotted lines, or spots Clean the Corotron Wire. For information on how to clean the Cleaning the Corotron Wire, refer to Corotron Wire on page 19 Clean the Document Glass, the Narrow Glass Strip (the narrow strip of glass located at the left hand side of the Document Glass), the Document Feeder,...
  • Page 93 Fault Clearance Procedure Symptom Recommendation Ghosting (residual images) Check the quality of the documents. Feed the document SEF. Washout Check the quality of the documents. If the image is lighter near the borders, set the density feature to a darker setting. Replace the Drum Cartridge.

  • Page 94: Paper Jams

    9 Problem Solving Paper Jams This section describes procedures to clear paper jams. When paper jams in the machine, the machine stops, and the indicator on the Machine Diagram (mimic) flashes. An error code also appears in the Display, which indicates which procedures to take to remove the jammed paper.
  • Page 95 Paper Jams If the paper is jammed around the Fuser 1) Pull down the latches. 2) Remove the jammed paper. NOTE: Do not leave any torn pieces of paper inside the machine. 3) Return the latches back to their original position. 4) Gently close the Left Side Cover.

  • Page 96: E2: Paper Jam Inside The Left Side Cover

    9 Problem Solving E2: Paper Jam inside the Left Side Cover The following procedure describes how to clear paper jams inside the Left Side Cover when an error code [E2] appears in the Display. Hold the latch, and open Access Cover NOTE: This releases the tightly jammed paper within the machine.

  • Page 97: E4: Paper Jam Inside The Left Side Cover

    Paper Jams 3) If the paper is jammed in the location shown in the diagram, and if the edges of the jammed paper is not accessible to be pulled out, pull up the green lever, and remove the jammed paper. Gently close the Left Side Cover and Access Cover 1.

  • Page 98: C1: Paper Jam In Tray 1

    9 Problem Solving Remove the jammed paper. NOTE: Do not leave any torn pieces of paper inside the machine. 1) If the paper is jammed in the location shown in the diagram, remove the jammed paper by pulling it upwards. 2) If the paper is jammed in the location shown in the diagram, remove the jammed paper by...

  • Page 99: C2: Paper Jam In Tray 2

    Paper Jams Push Tray 1 gently back into position. C2: Paper Jam in Tray 2 The following procedure describes how to clear paper jams in Tray 2 when an error code [C2] appears in the Display. NOTE: Paper Tray 2 is an optional accessory that can be used as Tray 2. Pull out Tray 2 toward you.

  • Page 100: C3: Paper Jam In The Bypass Tray

    9 Problem Solving If the jammed paper is accessible through Access Cover 1, remove the jammed paper. Pull out Tray 2 toward you, and remove the jammed paper. NOTE: Do not leave any torn pieces of paper inside the machine. Push Tray 2 gently back into position, and close Access Cover 1 and Access Cover 2.

  • Page 101: A1/A2: Document Jams

    A1/A2: Document Jams A1/A2: Document Jams If a document jams in the Document Feeder, the machine stops, and an error code [A1] or [A2] appears in the Display. The Document Feeder Jam indicator on the Machine Diagram (mimic) flashes. The following procedure describes how to remove the jammed documents in the Document Feeder.

  • Page 102: Network-Related Problems

    If printing documents are not available from a computer, re-install the print driver on the computer. Call the local Xerox Welcome Center, where a representative will assist in the diagnosis and solution of the problem. TCP/IP This section explains the troubleshooting procedures and restrictions while using TCP/ Troubleshooting The possible causes, confirmation methods, and actions are as follows.
  • Page 103 Network-related Problems When the required printing result is not obtained Cause Confirmation Method Action The specified print language Check the specified print Specify a print language is different from the print language and the print matching that of the print language of the print data.

  • Page 104: Centreware Internet Services

    9 Problem Solving CentreWare Internet Services This section explains the troubleshooting procedures while using CentreWare Internet Services. Troubleshooting The possible causes, confirmation methods, and actions are as follows. Problem Confirmation Method Action Cannot access CentreWare Check if the machine is Switch on the machine.

  • Page 105: Scanning Services

    Network-related Problems Scanning Services This section explains the troubleshooting procedures and restrictions while using the scan function. Troubleshooting The possible causes, confirmation methods, and actions are as follows. Cause Confirmation Method Action Cannot find the scanned Check that the machine is Try scanning again.

  • Page 106: Internet/Intranet Connection

    9 Problem Solving Internet/Intranet Connection This section explains the troubleshooting procedures and restrictions while using Internet and intranet connections. Troubleshooting The possible problems and actions are as follows. When you cannot connect to the Internet/intranet Problem Action The IP address is not set Check the IP address setting.

  • Page 107: Xerox Welcome Center

    If you need any additional help on using your machine, you can: 1) Refer to the User Guide or this System Administration Guide. 2) Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome Center. Please have your serial number at hand when contacting Xerox.

  • Page 108: Viewing/Editing Support Information

    Location Identifies the location of your System Administrator. To edit this information, enter up to 40 characters. Xerox Support Customer Support Phone Number Displays the telephone number of the customer support representative. To edit this information, enter up to 20 characters.

  • Page 109: 10 Appendix

    10 Appendix This chapter provides the system settings menu list, machine specifications, optional accessory list. The following information is provided in this chapter: System Settings – page 109 Specifications – page 122 Optional Accessories – page 125 System Settings This section describes how to enter the System Setting Mode, and configure the System Settings.
  • Page 110 10 Appendix Enter the System Administrator’s ID using a numeric keypad. NOTE: The default System Administrator’s ID is “11111”. Numeric keys Press the <Start> button to confirm the entered ID. <Start> button The machine enters the System Setting Mode. The letter [P] appears blinking in the Display.
  • Page 111 System Settings • If the System Administrator’s passcode is set, [---] appears in the Display. Proceed to the next step. Enter the passcode using the numeric keypad. Numeric keys For security reasons, as you enter each digit of the passcode, a hyphen appears in the Display instead of the actual number that you enter.

  • Page 112: Configuring The System Settings

    10 Appendix Configuring the System Settings After the machine enters the System Setting Mode, follow the steps below. Enter a menu number that you wish to configure using the numeric keypad, System Setting List on page 113 referring to Press the <Start> button to confirm the entered menu number. The currently set value of the menu number appears blinking in the Display.

  • Page 113: System Setting List

    System Settings System Setting List Menu Menu Description Value Number Machine Clock (Year) Enter the current year with two 00 - 99 (year) digits. Machine Clock (Month) Enter the current month. 1 - 12 (month) Machine Clock (Day) Enter the current day. 1 - 31 (day) Machine Clock (Hour) Enter the current hour.
  • Page 114 10 Appendix Menu Menu Description Value Number <Scan Completed> Auto Clear When the indicator next to the 0: Disabled Time <Scan Completed> button is 1: 20 seconds blinking during a copy or scan job, 2: 30 seconds and if the <Scan Completed> 3: 60 seconds* button is not pressed for a 4: 90 seconds...
  • Page 115 System Settings Menu Menu Description Value Number Language Select the language to be 2: English* displayed on the Configuration 3: French Report. 4: German 5: Italian 6: Spanish 8: Russian 14: Dutch 15: Danish 16: Swedish 17: Finnish 18: Norwegian 19: Brazilian Portuguese 20: Bulgarian 21: Polish...
  • Page 116 10 Appendix Menu Menu Description Value Number Subnet Mask (4th block) Enter a value in the fourth block of 0 - 255 the subnet mask. Gateway Address (1st block) Enter a value in the first block of 0 - 255 the gateway address.
  • Page 117 System Settings Menu Menu Description Value Number Print Area Specify the printable area. 1: Standard* Select [1] (Standard) to crop a 2: Extended margin 4.1 mm (0.16 inches) wide along all four edges of the paper. Select [2] (Extended) to crop a margin of 2 mm (0.08 inches) along the edges.
  • Page 118 10 Appendix Menu Menu Description Value Number Sharpness (Copying) Select the default sharpness level 0: Least Sharp for copy jobs. 1: Less Sharp 2: Normal* 3: Sharp 4: Sharpest Automatic Tray Switching When a tray runs out of paper 0: Disabled during a copy job, the machine 1: Enabled* NOTE: This feature is...
  • Page 119 System Settings Menu Menu Description Value Number Print Auditron Select whether to enable or 0: Disabled disable the Print Auditron feature, 1: Enabled* which tracks and counts prints made on the machine per user account. NOTE: To enable this feature, select [1] (Enabled) under Account Mode (menu number: 351).
  • Page 120 10 Appendix Menu Menu Description Value Number 801 to 899 Copy Job Limit for Account Specify the maximum number of 1 - 99,999 Number 1 - 99 pages allowed to copy on an (Default: 99,999) account number from 1 to 99. NOTE: When entering the NOTE: If you change a menu number, enter 8 plus the...

  • Page 121: Document Sizes Detectable By The Document Feeder

    System Settings Document Sizes Detectable by the Document Feeder Switch the paper size table as necessary in the System Setting Mode (menu number: 21). NOTE: When an undetectable size of document is loaded in the Document Feeder, Error Codes the error code [A2] appears in the display. For more information, refer to on page 78 Selected value for Metric/Inch (menu number: 21) Metric...

  • Page 122: Specifications

    10 Appendix Specifications This section lists the main specifications of the machine. Note that the specifications and the appearance of the product may change without prior notice. Copy Feature Specifications Type Console Copying method Laser Xerography Scan resolution 600 x 600 dpi (23.6 x 23.6 dots/mm) Output resolution 600 x 600 dpi (23.6 x 23.6 dots/mm) Gradation...

  • Page 123: Print Feature Specifications

    250 sheets (Tray 1) + 500 sheets (Tray 2) + 50 sheets (Bypass Tray) Maximum paper feed capacity: 800 sheets NOTE: When using Xerox P paper. Continuous copy pages 999 pages NOTE: The machine may pause temporarily to perform image stabilization.
  • Page 124 2003 Standard Edition ™ Microsoft® Windows® Vista 64-bit editions of Windows® NOTE: For the latest information on operating systems that are supported by the machine, contact the Xerox Welcome Center. Interface Ethernet (100BASE-TX/10BASE-T), USB 2.0 Emulation Scan Feature Specifications Type...

  • Page 125: Printable Area

    432 mm at a maximum. The unprintable area, however, may vary depending on the size of paper. Optional Accessories The following optional items are available for the WorkCentre 5020/DN. To purchase any of these optional items, contact the Xerox Welcome Center. Product Name...
  • Page 126 10 Appendix...

  • Page 127: 11 Index

    11 Index Numerics problem solving ......... 104 Properties ............ 31 2-sided (Copying) - System Settings ....117 Scan ............31 Services ............30 standard features ......... 29 Access Cover 1 ..........96 Status ............30 Access Cover 2 ..........97 Support ............31 Account Mode .............66 Test Access ..........
  • Page 128 Index Date Format - System Settings ......113 machine deleting jobs ............33 cleaning ............17 deleting user accounts ........69 information ........... 39 Density - System Settings .........117 moving ............20 Document Cover ..........17 serial number ......... 7 Document Feeder Jam ........76 status ............
  • Page 129 Index Continuous printing speed ......123 Source IP Mask ..........74 Emulation ........... 124 Stand ..............125 Interface ............. 124 Standard printable area ........125 Page description language ......123 Status -CentreWare Internet Services ....30 Resolution ..........123 Subnet Mask - System Settings ....... 115 Supported operating systems ....
  • Page 130 Transition Time to Low Power Mode - WebDAV - System Settings ......116 System Settings ..........113 website, Xerox ............. 7 Transition Time to Sleep Mode - System Settings ..........113 Tray Priority (Copying) - System Settings ..117 Xerox website ............7 Xerox Welcome Center ........ 7...

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