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HP Pavilion G6 Maintenance And Service Manual

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HP Pavilion G6 Notebook PC

Maintenance and Service Guide

SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.

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Summary of Contents for HP Pavilion G6

  • Page 1: Maintenance And Service Guide

    HP Pavilion G6 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................8 Top ............................8 TouchPad ......................... 8 Lights ........................9 Button ........................10 Keys ........................11 Front ............................. 11 Right side ..........................12 Left side ..........................13 Display ..........................
  • Page 6 Computer feet ......................45 Battery ........................46 Service door ......................47 Hard drive ......................48 Optical drive ......................50 WLAN module ......................52 Memory module ...................... 54 Keyboard ....................... 55 Top cover ....................... 58 Power button board ....................61 TouchPad button board .................... 62 TouchPad LED board ....................
  • Page 7 7 Backup and recovery ...................... 95 Restore ..........................95 Creating restore media ......................95 Performing a system restore ..................... 96 Restoring using the dedicated recovery partition (select models only) ......97 Restoring using the restore media ................97 Changing the computer boot order ................98 Backing up and recovering your information ................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Intel® AMD® Discrete Discrete HP Pavilion G6 Notebook PC √ √ √ √ Processors Intel® Core™ i7-2640M processor (2.8 GHz, √ √ SC turbo up to 3.50 GHz, 4 MB L3 cache), Dual 35 W Intel Core i7-2620M processor (2.7 GHz, SC √...
  • Page 10 Category Description Intel® AMD® Discrete Discrete Intel Pentium B970 processor (2.3 GHz, 2 MB √ √ L3 cache) Dual 35 W Intel Pentium B960 processor (2.2 GHz, 2 MB √ √ L3 cache) Dual 35 W Intel Pentium B950 processor (2.1 GHz, 2 MB √...
  • Page 11 Category Description Intel® AMD® Discrete Discrete AMD Phenom II N660 processor (3.0 GHz, 2 √ √ MB L2 cache, 1333 MHz, 3.6 GT/s), Dual 35 AMD Phenom II P650 processor (2.6 GHz, 2 √ √ MB L2 cache, 1066 MHz, 3.6 GT/s), Dual 25 AMD Turion II P560 processor (2.5 GHz, 2 MB √...
  • Page 12 Category Description Intel® AMD® Discrete Discrete AMD Radeon HD 6640G2 √ AMD Radeon HD 6540G2 √ AMD Radeon HD 6510G2 √ Support for HD-DVD playback with HD decoder √ √ √ √ and DX11 and HDMI Panel 39.6-cm (15.6-in) HD LED BrightView √...
  • Page 13 (no tilt), with activity light and single digital microphone Audio High-definition audio supports: √ √ √ √ Microsoft® premium requirements with HP Altec Lansing speakers (2) SRS Premium Sound technology Ethernet Integrated 10/100 network interface card (NIC) √ √ √...
  • Page 14 Discrete ● Atheros AR9002WB-1NGB 802.11b/g/n √ √ 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter ● HP Integrated Module with Bluetooth 2.1 √ Wireless Technology ● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ● Realtek RTL8188CE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 LE Combo Adapter...
  • Page 15 Category Description Intel® AMD® Discrete Discrete Power 6-cell, 2.22 Ah, 47 Wh battery √ √ √ √ requirements 6-cell, 2.55 Ah, 55 Wh battery √ √ √ √ Batteries support fast charge √ √ √ √ 65-W AC Smart adapter with localized cable √...

  • Page 16: External Component Identification

    External component identification TouchPad Component Description ● TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad button to turn the TouchPad on and off. Left TouchPad button Functions like the left button on an external mouse.

  • Page 17: Lights

    Lights Component Description ● TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light On: The computer is on. ●...

  • Page 18: Button

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Chapter 2 External component identification...

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer. Action keys Execute frequently used system functions.

  • Page 20: Right Side

    Right side Component Description Optical drive Plays optical discs, such as CDs, DVDs, and Blu-ray discs. Optical drive light Green: The optical drive is being accessed. USB port Connects an optional USB device. ● AC adapter light Blinking white: The battery is low. ●...

  • Page 21: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 22 Component Description Digital Media Slot Supports the following optional digital card formats: ● MultiMedia Card (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card ● Hard drive light White: The hard drive is being accessed.

  • Page 23: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start> All Programs >Cyberlink YouCam Internal microphone Records sound.

  • Page 24: Bottom

    Bottom Component Description Battery bay Holds the battery. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery release latch Releases the battery from the battery bay.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description Product name The name affixed to the front of the computer. Serial number (s/n) An alphanumeric identifier that is unique to each product.

  • Page 26: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 27 Item Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED), BrightView (1366×768) display assembly: NOTE: For more information on the display assembly internal component spare part information, see Display assembly components on page ● For use in Charcoal Grey computer models 645523-001 ●...
  • Page 28 Item Description Spare part number ● For use in Greece, Black 636376-DJ1 ● For use in Bulgaria, Black 636376–261 ● For use in Thailand, Black 636376–281 ● For use in Japan, Black 636376–291 ● For use in Taiwan, Black 636376–AB1 ●...
  • Page 29 Item Description Spare part number ● For use in India, Pink 645893–D61 Top cover (includes TouchPad board): ● For use in Ocean Drive computer models 637196-001 ● For use in Luminous Rose computer models 641287-001 ● For use in Sweet Purple computer models 641297-001 ●...
  • Page 30 Item Description Spare part number ● For use in Intel HM55 i3–370M discrete, 512 MB/1 GB computer models 654117–001 ● For use in Intel HM55 i3–370M UMA computer models 654118–001 ● For use in Intel HM65 6470 discrete, 1 GB, BACO, computer models 650199-001 ●...
  • Page 31 Item Description Spare part number ● AMD Phenom II P860 processor (2.0 GHz, 1.5 MB L2 cache, 1066 MHz, 3.6 GT/ 634688-001 s), Triple 25 W ● AMD Phenom II N850 processor (2.2 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6 GT/ 616345-001 s), Triple 35 W ●...
  • Page 32 Realtek RTL8188CE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 LE Combo Adapter 656119-001 ● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo 657325-001 Adapter ● HP Integrated Module with Bluetooth 2.1 Wireless Technology 537921-001 (19) Optical drive cable (Included in cable kit) 641139-001 (20) Memory modules (1066 MHz, DDR3) ●...
  • Page 33 Item Description Spare part number Hard drive (22) Supports the following 9.5 mm, 6.35 cm (2.5 in) SATA hard drives: ● 750 GB, 5400 rpm 644351-001 ● 640 GB, 5400 rpm 637312-001 ● 500 GB, 7200 rpm 644685-001 ● 320 GB, 5400 rpm; 7200 rpm 645089-001 Supports the following 7.0 mm, 6.35 cm (2.5 in) SATA hard drives: ●...

  • Page 34: Display Assembly Components

    Display assembly components Item Description Spare part number Display bezel 637188-001 Webcam module 637197-001 39.6-cm (15.6-in) high-definition, BrightView LED display panel 647623-001 Display bracket (with hinges) 637191-001 Display hinge covers 641142-001 Display cable (included in the Display Cable Kit) 641136-001 Wireless antenna (includes wireless antenna transceivers and cable) 637185-001 Display back cover (includes logo):...

  • Page 35: Mass Storage Devices

    Item Description Spare part number ● For use in Luminous Rose computer models 641286-001 ● For use in Charcoal Grey computer models 641288-001 ● For use in Pewter computer models 641290-001 ● For use in Pacific Blue computer models 641292-001 ●...
  • Page 36 Item Description Spare part number ● 750 GB, 5400 rpm 644351-001 ● 640 GB, 5400 rpm 637312-001 ● 500 GB, 7200 rpm 644685-001 ● 320 GB, 5400 rpm 645089-001 ● 1 TB 540 rpm 676521-001 Supports the following 7 mm, 6.3 cm (2.5 in) SATA hard drives: ●...

  • Page 37: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters ● 65 W AC adapter 609939-001 ● 90 W AC adapter 609940-001 ● 65 W AC adapter (EM) 609948-001 ● 90 W AC adapter (EM) 609947-001 Power cord, AC, 3 wire, black, 1.83-m ●...
  • Page 38 Description Spare part number TouchPad LED board 647622-001 Screw kit 637194-001 ● Phillips 2.5×3.0 screw ● Phillips 2.5×5 nylon screw ● Phillips 3.0×2.0 screw ● Phillips 2.5×6.5 screw ● Phillips 2.5×10.3 screw ● Phillips 4.0×2.5 screw Chapter 3 Illustrated parts catalog...

  • Page 39: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 490371-001 Power cord, AC, 3 wire, black, 1.83 m for use in North America 490371-011 Power cord, AC, 3 wire, black, 1.83 m for use in Australia 490371-021 Power cord, AC, 3 wire, black, 1.83 m for use in Europe 490371-031 Power cord, AC, 3 wire, black, 1.83 m for use in the United Kingdom and Singapore 490371-061...
  • Page 40 Spare part number Description 616333-001 V140 processor (2.3 GHz, 512 KB L2 cache, 1066 MHz, 3.2 GT/s), SC 25 W 616343-001 Athlon II P340 processor (2.2 GHz, 1 MB L2 cache, 1066 MHz, 3.2 GT/s), Dual 25 W 616345-001 AMD Phenom II N850 processor (2.2 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6 GT/s), Triple 35 621565-001 2 GB memory module, 10600 1333 MHz shared 621569-001...
  • Page 41 Spare part number Description 636373-001 System board (includes replacement thermal material) use in Intel HM65 UMA computer models 636374-001 System board (includes replacement thermal material) for use in Intel HM65 discrete, 512 M, computer models 636375-001 System board (includes replacement thermal material) for use in Intel HM65 6470 discrete, 1 GB, computer models 636376-001 Keyboard, black (includes keyboard cable) for use in the United States, Black...
  • Page 42 Spare part number Description 637185-001 Wireless antenna (includes wireless antenna transceivers and cable) 637186-001 Display back cover (includes logo) for use in Ocean Drive computer models 637187-001 Base enclosure 637188-001 Display bezel 637189-001 Heat sink assembly (includes replacement thermal material) for use in Intel HM55 UMA computer models 637190-001 Heat sink assembly (includes replacement thermal material) for use in Intel HM55 discrete...
  • Page 43 Spare part number Description 641140-001 Heat sink assembly (includes replacement thermal material) for use in Intel HM65 UMA computer models 641141-001 Heat sink assembly (includes replacement thermal material) for use in Intel HM65 discrete computer models 641142-001 Display hinge covers 641143-001 TouchPad button board (includes bracket and cable) 641144-001...
  • Page 44 Spare part number Description 645523-001 39.6 cm (15.6 in) HD LED BrightView (1366×768) display assembly for use in Charcoal Grey computer models 645524-001 39.6 cm (15.6 in) HD LED BrightView (1366×768) display assembly for use in Pewter computer models 39.6 cm (15.6 in) HD LED BrightView (1366×768) display assembly for use in Pacific Blue 645525-001 computer models 39.6 cm (15.6 in) HD LED BrightView (1366×768) display assembly for use in Pearl Pink...
  • Page 45 Spare part number Description 645893-BB1 Keyboard for use in Israel, Pink 645893-BG1 Keyboard for use in Switzerland, Pink 645893-D61 Keyboard for use in India, Pink 645893-DH1 Keyboard for use in the Netherlands, Pink 645893-DJ1 Keyboard for use in Greece, Pink 647622-001 TouchPad LED board 647623-001...
  • Page 46 Spare part number Description 654118-001 System board (includes replacement thermal material) for use in Intel HM55 i3–370M UMA computer models 654119-001 Heat sink assembly (includes replacement thermal material) for use in Intel BGA discrete computer models 654120-001 Heat sink assembly (includes replacement thermal material) for use in Intel BGA UMA computer models 655795-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter...

  • Page 47: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are needed to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

  • Page 48: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 49: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 50: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 51: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 52: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 78 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 53: Computer Feet

    Computer feet Description Spare part number Rubber Feet Kit 639455-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Component replacement procedures...

  • Page 54: Battery

    Battery Description Spare part number 6 cell, 2.20 Ah, 47 Wh 593553-001 6 cell, 2.55 Ah, 55 Wh 593554-001 Before disassembling the computer: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system.

  • Page 55: Service Door

    Service door Description Spare part number Plastics Kit (contains the service door) 637192-001 Before removing the service door, remove the battery (see Battery on page Position the computer upside down, with the front toward you. Loosen the two Phillips 4.0×2.0 captive screws (1) that secure the service door to the computer. Remove the service door (2).

  • Page 56: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description Spare part number Supports the following 9.50 mm, 6.35 cm (2.50 in) SATA hard drives:...
  • Page 57 Remove the hard drive: Disconnect the hard drive adapter cable from the system board (1) and then pull up on the tab (2) to remove the drive from the hard drive bay. NOTE: If the rubber hard drive bracket is wedged into the hard drive bay snugly, you may need to gently pry up the hard drive using a thin nonconductive tool.

  • Page 58: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 659997-001 Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive 659996-001 Optical Drive protective insert 659621-001 Before removing the optical drive: Battery (see...
  • Page 59 Remove the optical drive bracket (2). To replace the optical drive bezel, disconnect it from the optical drive. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 60: Wlan Module

    Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS 600370-001 ready) Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 HP Integrated Module with Bluetooth 2.1 Wireless Technology 537921-001 Before removing the WLAN module, remove the following components: Battery (see Battery on page...
  • Page 61 Remove the WLAN module (4) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 62: Memory Module

    Memory module Description Spare part number 4 GB PC3 10600 1333 MHz shared 621569-001 2 GB PC3 10600 1333 MHz shared 621565–001 Before removing the memory module, remove the following components: Battery (see Battery on page Service door (see Service door on page Remove the memory module: Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

  • Page 63: Keyboard

    Keyboard Description Spare part number Computer major components on page 18 for complete list of available keyboards. Before removing the keyboard, remove the following components: Battery (see Battery on page Service door (see Service door on page Remove the keyboard: Remove the Phillips 5.0×2.5 screw that secures the keyboard to the computer.
  • Page 64 Open the display and stand the computer on its side. Insert a small screwdriver through the keyboard access hole in the bottom of the computer. (The keyboard access hole is the same hole from which the keyboard screw was removed.) Push firmly on the bottom of the keyboard until it is disengaged.
  • Page 65 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2). Remove the keyboard (3). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 66: Top Cover

    Top cover Description Spare part number For use in Ocean Drive computer models 637196-001 For use in Luminous Rose computer models 641287-001 For use in Sweet Purple computer models 641297-001 For use in Butter Gold computer models 641299-001 For use in Pewter computer models 641291-001 For use in Charcoal Grey computer models 641289-001...
  • Page 67 Release the three ZIF connectors (1) to which the ZIF cables are attached. Then disconnect the power button cable (2), the TouchPad cable (3), the TouchPad button cable (4), and USB board cable (5) from the system board. Remove the two Phillips 5.0×2.5 screws that secure the top cover to the computer. Turn the computer upside down, with the front toward you.
  • Page 68 Remove the three Phillips 5.0×2.5 screws in the battery bay, the two Phillips 5.0×2.5 screws near the hard drive connector, and the nine Phillips 6.0×2.5 screws along the edges of the base enclosure. NOTE: The four screws along the front edge also serve to secure the speakers inside the base enclosure.

  • Page 69: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 641144-001 Before removing the power button board, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page WLAN module (see...

  • Page 70: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cable) 641143-001 Before removing the TouchPad button board, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page...

  • Page 71: Touchpad Led Board

    TouchPad LED board NOTE: The security cable lock is included with the base enclosure, spare part number 637187-001. TouchPad LED board 647622-001 Before removing the TouchPad LED board, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page...

  • Page 72: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 641396-001 Before removing the speaker assembly, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page...

  • Page 73: Usb Board

    USB board Description Spare part number USB board (includes cable) 641145-001 Before removing the USB board, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page...

  • Page 74: Power Connector

    Power connector Description Spare part number Power connector 641137-001 Before removing the power connector cable, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page...

  • Page 75: Display Assembly

    Display assembly Description Spare part number 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) BrightView display assembly: ● For use in Charcoal Grey computer models 645523-001 ● For use in Ocean Drive computer models 636378-001 ● For use in Sonoma Red computer models 645521-001 ●...
  • Page 76 Lift the display panel (4) straight up to remove it. NOTE: The security bracket is part of the right hinge. Reverse this procedure to install the display assembly. To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two screw covers on the display bezel bottom edge (2) Two Phillips 5.0×2.5 screws...
  • Page 77 Flex the inside edge of the left side (1), the top and bottom sides (2), and the right side (3) of the display bezel until the bezel disengages from the display back cover. Remove the display bezel (4). Reverse this procedure to install the display bezel. To replace the webcam module, lift the webcam module as far from the display enclosure as the webcam module cable allows.
  • Page 78 Disconnect the webcam module cable (1) from the webcam module, and then remove the webcam module (2). The webcam module is available using spare part number 637197-001. Reverse this procedure to install the webcam module. To replace the display hinge covers, remove the two Phillips 3.0×2.5 screws (1) that secure the covers to the display enclosure.
  • Page 79 To replace the display panel, remove four Phillips 4.0×2.5 screws that secure the display panel to the display enclosure. Tilt the display (1) up, release the tape (2) holding the display cable to the display panel, and then disconnect the cable (3). Remove the display panel (4) from the display enclosure.
  • Page 80 To replace the display panel brackets, remove the two Phillips 3.0×2.0 screws (1) that secure each bracket to the display panel. Remove the display brackets (2) from the display panel. The display brackets are available using spare part number 637191-001. Reverse this procedure to install the display hinges.
  • Page 81 To remove the display cable from the display enclosure, lift the adhesive tabs (1) that hold the display cable to the display enclosure. Gently peel the display cable (2) away from the adhesive that holds the cable to the display panel. Reverse this procedure to install the display panel.

  • Page 82: System Board

    System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material. Description Spare part number For use in Intel HM55 UMA computer models 636370-001 For use in Intel HM65 UMA computer models 636373-001 For use in Intel HM55 6470 discrete, 512 MB, computer models 636371-001...
  • Page 83 Hard drive (see Hard drive on page Optical drive (see Optical drive on page WLAN module (see WLAN module on page Memory module (see Memory module on page Keyboard (see Keyboard on page Top cover (see Top cover on page USB board (see USB board on page Display assembly (see...
  • Page 84 Lift the system board (3) from the right edge and pull it away from the base enclosure at an angle. For AMD computer models, see the following image. For Intel computer models, see the following image. When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 85 Reverse this procedure to install the system board. Component replacement procedures...

  • Page 86: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes mounting adhesive) 637193-001 Before removing the RTC battery, remove the following components: Battery (see Battery on page Service door (see Service door on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page WLAN module (see...

  • Page 87: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly includes replacement thermal material. The heat sink fan is available separately, using spare part number 639460-001. Description Spare part number For use in AMD UMA computer models 639463-001 For use in AMD discrete computer models 639462-001 For use in AMD BGA UMA computer models 649952-001...
  • Page 88 NOTE: Steps 1 through 5 apply only to computer models equipped with Intel processors. Position the system board right-side up, with the front toward you. Disconnect the fan cable from the system board (1). Follow the sequence embossed on heat sink to loosen the seven Phillips 10.0×2.0 captive screws (2) that secure the heat sink assembly to the system board.
  • Page 89 Remove the heat sink assembly (4) by lifting straight up. Each time the heat sink assembly is removed, the thermal material must be thoroughly cleaned from the system board at locations (1) and (2), from the heat sink assembly at locations (4) and (5), and from the processor (3).
  • Page 90 The following illustration shows the locations for thermal material on systems with AMD processors. After applying fresh thermal paste to the components, reverse the above procedure to install the heat sink assembly. Chapter 4 Removal and replacement procedures...

  • Page 91: Processor

    Processor NOTE: All processor spare part kits include thermal material. Description Spare part number Intel Core i7-2620M processor (2.7 GHz, SC turbo up to 3.40 GHz, 4 MB L3 cache), Dual 35 W 631252-001 Intel Core i5-2540M processor (2.6 GHz, SC turbo up to 3.3 GHz, 3 MB L3 cache), Dual 35 W 631255-001 Intel Core i5-2520M processor (2.5 GHz, SC turbo up to 3.2 GHz, 3 MB L3 cache), Dual 35 W 631253-001...
  • Page 92 Description Spare part number V160 processor (2.4 GHz, 512 KB L2 cache, 1066 MHz, 3.2 GT/s), SC 25 W 636634-001 V140 processor (2.3 GHz, 512 KB L2 cache, 1066 MHz, 3.2 GT/s), SC 25 W 616333-001 Intel Core i5-2450M processor (2.5 GHz, SC turbo up to 3.1 GHz, 3 MB L3 cache), Dual 35 W 676359-001 Intel Pentium B970 processor (2.3 GHz, 2 MB L3 cache) Dual 35 W 676785-001...
  • Page 93 Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 94: Specifications

    Specifications Computer specifications Dimensions 24.5 cm (9.6 in) Depth Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A - 65W Operating current 3.5 A Temperature...

  • Page 95: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Dimensions 21.0 cm (8.27 in) Height Width 35.9 cm (14.1 in) 39.6 cm (15.6) Diagonal Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 cd/m² (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 ×...

  • Page 96: Hard Drive Specifications

    Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA...

  • Page 97: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time...

  • Page 98: Blu-Ray Disc Rom And Dvd±R/Rw Supermulti Double-Layer Drive Specifications

    Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write...

  • Page 99: Setup Utility (Bios)

    Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 100: Displaying System Information

    ● To close a text box or return to the menu display, press esc. ● To display additional navigation and selection information while Setup Utility is open, press f1. Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed.

  • Page 101: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 102 NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: Windows-7—Open Windows Explorer by selecting Start >...

  • Page 103: Backup And Recovery

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 104: Performing A System Restore

    (purchased separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 105: Restoring Using The Dedicated Recovery Partition (Select Models Only)

    To restore the computer from the recovery partition, follow these steps: Access HP Recovery Manager in either of the following ways: ● Select Start > All Programs > HP > HP Recovery Manager > HP Recovery Manager. – or –...

  • Page 106: Changing The Computer Boot Order

    Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press for boot options. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for recovery flash drive: Insert the flash drive into a USB port.

  • Page 107: Using Windows Backup And Restore

    To create a screen shot: Display the screen you want to save. Copy the screen image: To copy only the active window, press alt+fn+prt To copy the entire screen, press fn+prt Open a word-processing document, and then select Edit > Paste. The screen image is added to the document.

  • Page 108: Using Windows System Restore Points

    Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.

  • Page 109: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 110: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 111 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 112: Recycling

    When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 113: Index

    Index camera module display hinge kit, spare part AC adapter light, identifying 12 removal 70 number 26 AC adapter, spare part numbers spare part number 70 display hinges camera, product description 5 removal 72 action keys, identifying 11 caps lock light, identifying 9 spare part number 72 antenna chipset, product description 3...
  • Page 114 79 Ethernet 5 description 7 spare part number 23, 79 external media cards 6 optical drive HP Recovery Manager 96 graphics 3 precautions 40 hard drives 4 product description 4 keyboard 6 removal 50 integrated webcam light,...
  • Page 115 top cover security cable slot removal 58 security cable slot, identifying spare part number 21, 58 TouchPad security, product description 7 buttons 8 serial number 17, 44 removal 62 service considerations 39 TouchPad button board service door spare part number 62 removal 47 TouchPad LED board spare part number 47...

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