Maintenance & service guide hp elite 7300 & 7500 microtower, hp pro 3300 & 3305 microtower hp pro 3300 small form factor (230 pages)
Summary of Contents for HP Omni Pro 110
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Maintenance & Service Guide HP Omni Pro 110 All-in-One PC...
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Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Table of contents 1 Product Features ............................1 Front Components ..........................2 Rear and Side Components ......................... 3 2 Installing and Customizing the Software ...................... 4 Installing the Operating System ......................4 Downloading Microsoft Windows Updates ................... 4 Installing or Upgrading Device Drivers (Windows systems) ..............5 Protecting the Software ........................
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Generating Static ....................... 15 Preventing Electrostatic Damage to Equipment ..............15 Personal Grounding Methods and Equipment ..............16 Grounding the Work Area ....................16 Recommended Materials and Equipment ................17 Operating Guidelines .......................... 17 Routine Care ............................18 General Cleaning Safety Precautions ................18 Cleaning the Computer Case ....................
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Fan ..............................52 Speakers ............................54 System Board ............................. 56 Stand Bracket ............................. 58 Drive Connectors ..........................59 Front Bezel ............................60 Display Panel ............................. 63 Appendix A POST Error Messages ........................ 65 POST Numeric Codes and Text Messages ..................66 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ..........
Product Features The HP Compaq 6000 Pro All-In One Business PC offers the following features: ● Processors: Intel® Pentium™ Dual Core, Core™ 2 Duo, and Celeron Core 2 Duo processors up to 65w ● Chipset: Intel G41 ● Display panel: 20” 16:9 1600x900 TN CCFL non glare ●...
Rear and Side Components Component Component Media Card Reader LED Memory access HP 6-in-1 Media Card Reader (10) (4) USB 2.0 ports (2) USB 2.0 ports (11) Stereo audio line out Microphone jack (12) RJ-45 Gigabit Ethernet port Headphone jack...
Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed.
Obtain the latest support software, including support software for the operating system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for graphics, audio, storage, communications, and input devices.
● Power ● Boot ● Exit Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the previous screen, press Esc.
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Table 3-1 Computer Setup—Main (continued) 1st Drive For each, allows you to set: ● 2nd Drive Port Configuration - enable/disable (default is enabled) Capacity (Size - HDD only; view only) Transfer mode (view only) ● Smart Support - run HDD self-test for selected channel: ◦...
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. WARNING! Setting items on this menu to incorrect values may cause your system to malfunction. Table 3-2 Computer Setup—Advanced Option Description CPU Type (view only) CPU Speed (view only) Cache RAM...
Table 3-3 Computer Setup—Power Option Description After AC Power Allows you to select system restart behavior after power loss: Failure ● Stay Off (default) ● Power On ● Auto XD(Execute Disable) Disables/enables XD bit. Default is enabled. Virtualization Allows you to enable/disable the virtualization features of the processor. Changing this setting Technology requires turning the computer off and then back on.
Table 3-4 Computer Setup—Boot (continued) Hard Drive Group Specifies boot device priority within hard drives. Boot Priority Network Group Boot Specifies boot device priority within bootable network devices. Priority Computer Setup—Exit NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper- resistant bits (Smart Cover FailSafe Key, PN 166527-002) Service Considerations...
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
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Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations...
Disconnect all other attached cables from the back of the computer. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the touch screen surface from scratches or other damage.
Small Rear Cover The small rear cover is located above the stand. You must remove it to remove the stand. To remove the small rear cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27). Position the computer with the rear facing you.
Stand The stand is secured with three screws. To remove the stand: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27). Position the computer with the rear facing you. Remove the small rear cover (see Small Rear Cover on page 28).
Left Rear Cover The left rear cover is located on the left, rear of the computer. You must remove it to access the optical drive and the hard drive. To remove the left rear cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27).
Optical Drive Description Spare part number 8X DVD±RW SuperMulti DL Drive with LightScribe 597927-001 Optical drive bracket 651600-001 Optical drive bezel 651599-001 The optical drive is located under the left rear cover. It is secured with one screw. To remove the optical drive: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
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If you need to remove the optical drive bracket from the rear of the optical drive: Figure 7-5 Optical drive bracket Remove the two screws that secure the bracket to the drive. Remove the bracket from the drive. To install an optical drive, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
Hard Drive Description Spare part number 1000-GB 621418-001 750-GB 632938-001 500-GB 621421-001 320-GB 621420-001 250-GB 621419-001 The hard drive is located under the left rear cover next to the optical drive. The hard drive is secured with one captive screw and is housed in a removable cage. To remove the hard drive: Prepare the computer for disassembly (see Preparing to Disassemble the Computer...
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To remove the hard drive from the hard drive cage, remove the four Phillips screws that secure the drive to the cage, and then slide the drive out of the cage. Figure 7-7 Removing the hard drive from the hard drive cage To replace the hard drive, reverse the removal procedures.
Right Rear Cover The right rear cover is located on the right, rear of the computer. You must remove it to access memory and system board components. To remove the right rear cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27).
Memory Description Spare part number 2 GB (PC3-10600, 1333-MHz) 651609-001 1 GB (PC3-10600, 1333-MHz) 651608-001 Memory modules are located on the right side of the computer under the memory cover. The computer has two stacked memory slots. To remove a memory module: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
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Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 7-10 Removing the memory module NOTE: If you are removing both cards, you must remove the upper one before removing the lower one.
Heat Sink (Thermal Module) Description Spare part number Heat sink (thermal module) 651607-001 The heat sink is secured with five screws and four clips. You have to remove the heat sink cover to access the heat sink. To remove the heat sink: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
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In the order indicated by the numbers stamped into the heat sink, remove the four screws (2) that secure the heat sink to the system board. Remove the four clips (3) that secure the bottom part of the heat sink over the graphics processor.
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Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. CAUTION: The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
WLAN Module Description Spare part number WLAN module (802.11b/g/n) (1x1 mini card) 634906-001 The WLAN module is connected to the system board. The module is secured with two screws and has one connected antenna. To remove the WLAN module: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27).
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Lift the module to a 45-degree angle, and then remove it from the system board. Figure 7-15 Removing the WLAN module To install the WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. WLAN Module...
Webcam Module Description Spare part number Webcam module 651586-001 The webcam module is located at the top of the computer. It is located below an upper cover, is secured with two screws, and has one connector. To remove the webcam module: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
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Disconnect the webcam cable from the module. Figure 7-18 Disconnecting the webcam module cable Remove the module from the computer. To install a webcam module, reverse the removal procedures. Webcam Module...
Rear Cover The rear cover is secured with five screws. You must pry it off at the seams around the edges of the computer, starting at the bottom. To remove the rear coverl: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27).
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Pry the cover off at the top covers (2), and then work around the remainder of the computer prying the cover off (3). Figure 7-20 Removing the rear cover Remove the rear cover from the computer. To replace the rear cover, reverse the removal procedures. Rear Cover...
Inverter Board Description Spare part number Inverter board 651601-001 The inverter board is located on the left side of the computer under the rear cover. It is secured with two screws and has three connectors. To remove the inverter board: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
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Remove the two screws (2) that secure the board to the computer. Figure 7-21 Removing the inverter board Remove the inverter board from the computer. To install the inverter board, reverse the removal procedures. Inverter Board...
Power Button Board Description Spare part number Power button board 651585-001 The power button board is mounted on the left side of the computer. It is secured with two screws and has one connector. To remove the power button board: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
System Board Shield The system board shield sits above the system board. It is secured with two screws. To remove the system board shield: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27). Remove the small rear cover (see Small Rear Cover on page 28).
Description Spare part number 651606-001 The fan is located near the top of the computer. It is secured with three screws. To remove the fan: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27). Remove the small rear cover (see Small Rear Cover on page 28).
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Lift the fan from the computer (3). Figure 7-24 Removing the fan To install the fan, reverse the removal procedures.
Speakers Description Spare part number Speaker, right 651597-001 Speaker, left 651598-001 The speakers are located at the bottom of the computer. Two separate speakers are each secured by two screws. The left speaker connects to the right speaker, and the right speaker connects to the system board.
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Disconnect the speaker cables from the system board connectors. The right speaker cable connector is black, the left speaker cable connector is white. Figure 7-26 Removing the speakers To install the speakers, reverse the removal procedures. Speakers...
System Board Description Spare part number System board 648965-001 Thermal pad, DIMM (20mm x 50mm x 2.5mm) 651595-001 Thermal pad, VRM (15mm x 40mm x 4mm) 651596-001 To remove the system board: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27).
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Lift the system board straight up and out of the computer (2). Figure 7-27 Removing the system board To install the system board, reverse the removal procedures. When replacing the system board, note that there are three thermal pads under the board. Use the following image to determine thermal pad locations and spare part numbers.
Stand Bracket The stand bracket is secured with four screws. Removing it allows access to the fans, heat sink, processor, and optional TV tuner. To remove the stand bracket: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27).
Drive Connectors The drive connectors are located near the middle of the computer, below the fan. They are secured with two screws and each has two connectors. You must remove the shield to remove the drive connectors. This section provides instructions for removing both drive connectors. You can remove either connector;...
Remove the cables from the clips built into the computer. Remove the drive connector from the computer. To install the hard drive connector, reverse the removal procedures. Front Bezel Description Spare part number Front bezel kit 704214-001 The front bezel is located on the front of the computer and secured with 6 screws and tabs on each side.
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Remove the six screws that secure the bezel to the computer. Figure 7-30 Removing the front bezel Disconnect the power button assembly from the bezel by flexing the tabs (1) that secure it to the bezel and lifting it off the bezel (2). Figure 7-31 Removing the power button assembly from the bezel Front Bezel...
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Press the tabs that secure the bezel to the display assembly, and separate the bezel from the display assembly. Figure 7-32 Removing the bezel from the display assembly Lift the tabs to disengage the computer from the bezel Remove the bezel from the computer. To install a front bezel, reverse the removal procedures.
Display Panel Description Spare part number Display, 20-inch, non-glare 646794-001 The display panel is secured with 4 screws. To remove the display panel: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 27). Remove the small rear cover (see Small Rear Cover on page 28).
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Remove the four screws that secure the display panel. Figure 7-33 Removing the display panel Lift the display panel from the remaining assembly. To install a display panel, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...
POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table A-1 Numeric Codes and Text Messages Control panel message...
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Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
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Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1801-Microcode Patch Error Processor is not supported by ROM BIOS.
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Control panel message Description Recommended action 1805-Ambient Temperature Previously Over This system was placed in a low power Make sure the system meets the HP Limit state to prevent damage due to excessive enclosure guidelines as listed in the environmental temperature.
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Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx Memory error during POST execution of the Reboot the computer. cleanup Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
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Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key Reboot the computer. mismatch version is not a valid version for the current ME If the error persists and system BIOS firmware.
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Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
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LEDs continue Reseat DIMMs. until problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
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Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Unplug the AC power cord from the times, once every second, unable to boot. computer, wait 30 seconds, then plug the followed by a two second power cord back in to the computer.
For assistance locating the CMOS jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). You can download the IPSM from http://www.hp.com/support. Put the jumper on pins 2 and 4. This clears CMOS. Put the jumper back on the original pins.
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For instructions on Computer Setup, see the Computer Setup (F10) Utility Guide. Resetting the CMOS Jumper...
Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Signal Data Ground Connector and Icon Signal +5 VDC - Data + Data...
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Specifications All-in One Models Table D-1 Specifications Desktop Dimensions 16.0 in 47.0 cm Height 20.0 in 50.8 cm Width 8.6 in 22.0 cm Depth Approximate Weight (including stand) 16.8 lb 7.6 kg Temperature Range 41° to 95°F 5° to 35°C Operating -22°...
Index computer cleaning 18 AC adapter connector pin assignments 78 hard drive spare part numbers 24, 25 country power cord set proper handling 20 audible codes 73 requirements 81 removing 33 SATA characteristics 12 spare part numbers 24 battery display bezel hard drive cable disposal 21 spare part number 60...
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line-out audio pin assignments small rear cover rear components 3 removing 28 LVDS cable rear cover software spare part number 23, 25 removing 46 servicing computer 19 removal and replacement spare part number processor 40 tamper-resistent wrench 19 mass storage devices, spare part removal and replacement Torx T-15 screwdriver 19 numbers 24...
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webcam module removing 44 spare part number 23, 25 WLAN antenna cable spare part number 23, 25 WLAN module removing 42 spare part number 23, 25 Index...