HP EliteBook 2570p Maintenance And Service Manual
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HP EliteBook 2570p Maintenance And Service Manual

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HP EliteBook 2570p Notebook PC
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  • Page 1 HP EliteBook 2570p Notebook PC Maintenance and Service Guide...
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................9 Display ........................... 9 Buttons and fingerprint reader (select models only) ..............10 Keys ............................. 12 Lights ............................ 13 TouchPad ..........................14 Front ............................. 15 Left side ..........................16 Rear .............................
  • Page 6 Grounding guidelines ....................44 Electrostatic discharge damage ..............44 Packaging and transporting guidelines ........46 Component replacement procedures ..................48 Service tag ......................48 Computer feet ......................49 Battery ........................50 SIM ........................51 Service cover ......................52 Memory module ...................... 53 Bluetooth module ....................
  • Page 7 Remove everything and reinstall Windows ..........125 Using HP Software Setup ................ 126 Windows 7 ......................... 126 Creating recovery media with HP Recovery Disc Creator ..........127 Creating recovery media ................. 127 Backing up your information ................... 127 Performing a system recovery ................. 128 Using the Windows recovery tools ............
  • Page 8 Using a Windows 7 operating system DVD (purchased separately) ....130 SuSE Linux (SLED) ......................... 131 Creating backups ....................131 Backing up your information ................... 131 Performing a system recovery ................. 132 USB Recovery option (select models only) ..............133 Remove everything and reinstall SLED ..............

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook 2570p Notebook PC ● Processors Intel® Dual Core® i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600- MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W)
  • Page 10 Category Description Hard drive Support for 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Support for the following hard drives: ● 750-GB, 7200-rpm, 9.5-mm ● 500-GB, 7200-rpm, 7.0-mm self-encrypting drive (SED) ●...
  • Page 11 Two world-wide/5-band WWAN antennas built into display assembly Secured by subscriber identity module (SIM, user-accessible behind battery) Support for the following WWAN formats: ● HP hs2350 HSPA+ Mobile Broadband Module ● HP lt2523 LTE/HSPA+ Mobile Broadband Module ● HP lt2522 LTE/EV-DO Mobile Broadband Module ●...
  • Page 12 Support for TouchPad with image sensor Support for 2-way scroll Power requirements Support for the following AC adapters: ● 65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) ● 65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire) ● 65-W HP Travel AC adapter (non-PFC, 3-wire)
  • Page 13 Category Description Power requirements Support for the following batteries: (Continued) ● 9-cell, 100-Wh, 3.00-Ah ● 6-cell, 62-Wh, 2.80-Ah ● 6-cell, 55-Wh, 2.80-Ah ● 3-cell, 31-Wh, 2.80-Ah Security Support for security cable lock Support for fingerprint reader and no fingerprint reader option Support for Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and TPM Enhanced Drive Lock (not supported in Asia and the People's Republic of China) Integrated Smart Card reader (active)
  • Page 14 Category Description Operating system Preinstalled with Microsoft Office: (Continued) ● Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of China only) ● Windows 8 EM 64-bit with Office 2010 Transition OPK (not available in Japan) ● Windows 8 ML 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV) ●...
  • Page 15 Windows 8 (available with any Windows 8 operating system and required with Windows 8 Professional 64-bit DPK with Windows 7 image) ● Windows 7 (available with any Windows 7 HP, Windows 7 Professional loc, Windows 7 HB, or Windows 8 Professional 64-bit DPK with Windows 7 image) Restore media—OS-DVD: ●...
  • Page 16 Category Description Operating system Web-only support: (Continued) ● Windows XP Pro 32-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit Serviceability End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ●...

  • Page 17: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs (select models only). WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs (select models only). Internal microphones (2) Record sound.

  • Page 18: Buttons And Fingerprint Reader (Select Models Only)

    Start screen, type h, and then select Help and Support. ● Windows 7 — Select Start > All Programs > Communication and Chat > HP Webcam. Keyboard light Provides light for the keyboard. Keyboard light button and ambient Turns on the keyboard light and automatically adjusts the...
  • Page 19 ● Windows 8 — Select Windows 7 > Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Wireless button Turns the wireless feature on or off, but does not establish a wireless connection.

  • Page 20: Keys

    Keys NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys.

  • Page 21: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Num lock light White: Num lock is on. ● Wireless light White: An integrated wireless device, such as a WLAN device, a WWAN device, and/or a Bluetooth device, is on.

  • Page 22: Touchpad

    TouchPad Item Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on or off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 23: Front

    ● Drive light White: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Vents (3) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 24: Left Side

    Left side Item Component Description Power connector Connects an AC adapter. RJ-45 (network) jack Connects a network cable. The RJ-45 jack has two activity indicator lights. ● Amber: Activity is occurring on the network. ● Green: The network is connected. RJ-11 (modem) jack (select models only) Connects a modem cable.

  • Page 25: Rear

    Rear Item Component Description External monitor port Connects an external VGA monitor or projector. USB port Connects an optional USB device. USB 3.0 port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device and provides enhanced USB power performance for USB 3.0 devices.

  • Page 26: Right Side

    Right side Item Component Description ExpressCard slot Supports optional 34-mm ExpressCards. Media Card Reader Supports MultiMediaCard and Secure Digital (SD) Card digital card formats. Audio-out (headphone) jack/Audio-in Connects optional powered stereo speakers, (microphone) jack headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

  • Page 27: Bottom

    Bottom Item Component Description Service cover Contains the hard drive, the WLAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 28 Item Component Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bluetooth module compartment Holds the Bluetooth device.

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog...

  • Page 30: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 50 for battery removal instructions. Item Description Function...

  • Page 31: Computer Major Components

    Computer major components Computer major components...
  • Page 32 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard with pointing stick (includes keyboard cable and pointing stick cable): For use only on computer models equipped with the Windows 8 operating system: For use in Belgium 701979-A41...
  • Page 33 Item Component Spare part number For use in Thailand 701979-281 For use in Turkey 701979-141 For use in the United Kingdom and Singapore 701979-031 For use in the United States 701979-001 For use only on computer models equipped with the Windows 7 operating system: For use in Belgium 696693-A41 For use in Brazil...
  • Page 34 Item Component Spare part number For use in Switzerland 696693-BG1 For use in Taiwan 696693-AB1 For use in Thailand 696693-281 For use in Turkey 696693-141 For use in the United Kingdom and Singapore 696693-031 For use in the United States 696693-001 RTC battery (includes cable and double-sided adhesive) 665733-001...
  • Page 35 Cable Kit, spare part number 651384-001. See Cable Kit on page 31 for more Cable Kit information. (17) WWAN module: HP hs2350 HSPA+ Mobile Broadband Module 710788-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001...
  • Page 36 Item Component Spare part number (20) Bluetooth module (4.0 EDR) 655792-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 693306-001. (21) Memory modules (2, PC3-12800, 1666-MHz, DDR3): 8-GB 670034-001...

  • Page 37: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use on computer models equipped with a webcam 685411-001 For use on computer models not equipped with a webcam 685412-001 Display assembly subcomponents...
  • Page 38 Item Component Spare part number 12.5 in, HD, LED, AG, SVA display panel 685504-001 Display Hinge Kit, includes: 685414-001 Left and right display hinges Display Hinge Cover Kit, includes: 685405-001 (4a) Left and right display hinge caps (4b) Left and right display hinge covers (4c) Display clutch cover Antenna Kit, includes:...

  • Page 39: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 651384-001 Bluetooth module cable Modem module cable Cable Kit...

  • Page 40: Mass Storage Device

    Mass storage device Item Description Spare part number Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit, includes: 651380-001 (2a) Hard drive bracket...

  • Page 41: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 651376-001 Optical drive bay space saver ExpressCard slot space saver RJ-11 jack plug Plastics Kit...

  • Page 42: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) 693710-001 65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire) 693711-001 65-W HP Travel AC adapter (non-PFC, 3-wire) 693716-001 Computer carrying case: HP basic carrying case...

  • Page 43: Sequential Part Number Listing

    Power cord for use in Argentina (3-pin, black, 1.83-m) 490371-D61 Power cord for use in India (3-pin, black, 1.83-m) 591699-001 HP notebook combination lock 592923-001 HP professional slim top-load carrying case 612757-001 HP essential nylon carrying case 626729-002 HP notebook keyed cable lock Sequential part number listing...
  • Page 44 The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 651380-001. 634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector...
  • Page 45 Hard Drive Hardware Kit, spare part number 651380-001. 685400-001 Service cover (includes label indicating “Made in China”) 685401-001 HP 2570 Docking Station 685403-001 Base enclosure (includes 4 rubber feet, battery release latch assembly, service cover release latch assembly, and replacement thermal material)
  • Page 46 System board for use only on computer models equipped with the Windows 7 operating system in the People's Republic of China and the Ukraine (includes replacement thermal material) 693710-001 65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) 693711-001 65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire)
  • Page 47 Spare part number Description 696693-081 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in Denmark (includes keyboard cable and pointing stick cable) 696693-091 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in Norway (includes keyboard cable and pointing stick cable) 696693-131 Keyboard with pointing stick for use only on computer models equipped with the Windows 7...
  • Page 48 Spare part number Description 696693-BB1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in Israel (includes keyboard cable and pointing stick cable) 696693-BG1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in Switzerland (includes keyboard cable and pointing stick cable) 696693-D61 Keyboard with pointing stick for use only on computer models equipped with the Windows 7...
  • Page 49 Spare part number Description 701979-151 [a] Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in Greece (includes keyboard cable and pointing stick cable) 701979-161 [a] Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in Latin America (includes keyboard cable and pointing stick cable) 701979-171 [a] Keyboard with pointing stick for use only on computer models equipped with the Windows 8...
  • Page 50 702080-001 [a] HP un2430 EV-DO/HSPA Mini Card 703148-001 [a] Service cover (includes label indicating country of origin) 710788-001 [a] HP hs2350 HSPA+ Mobile Broadband Module 710789-001 [a] HP lt2522 LTE/EV-DO Mobile Broadband Module 710790-001 [a] HP lt2523 LTE/HSPA+ Mobile Broadband Module...

  • Page 51: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 52: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 54: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 55 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 56: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 67 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 57: Computer Feet

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are rubber pads that are heat-staked to the base enclosure in the locations illustrated below.

  • Page 58: Battery

    Battery Description Spare part number 9-cell, 100-Wh, 3.00-Ah 632423-001 6-cell, 62-Wh, 2.80-Ah 632421-001 6-cell, 55-Wh, 2.80-Ah 632419-001 3-cell, 31-Wh, 2.80-Ah 632417-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 59: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Turn off the computer.

  • Page 60: Service Cover

    Service cover Description Spare part number Includes label indicating “Made in China” 685400-001 Includes label indicating country of origin 703148-001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.

  • Page 62: Bluetooth Module

    Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module. The bottom slot houses the primary memory module. Reverse this procedure to install a memory module. Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable.
  • Page 63 Release the Bluetooth module cable (2) from the clip and routing channel built into the speaker assembly. Lift and rotate the front edge of the Bluetooth module (1) until it disengages from the clip built into the speaker assembly. Disconnect the Bluetooth module cable (2) from the Bluetooth module. Remove the Bluetooth module (3).

  • Page 64: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 651377-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 65: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes the optical drive bezel and optical drive bracket. Description Spare part number DVD±RW Double-Layer with SuperMulti Drive 685502-001 DVD-ROM Drive 685419-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Description Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector adapter, and screws) 651380-001 Before removing the hard drive, follow these steps: Turn off the computer.
  • Page 67 Remove the hard drive (3) by lifting it straight up and away from the computer. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you. Disconnect the hard drive connector adapter (1) from the hard drive. Remove the four Phillips PM3.0×3.3 screws (2) that secure the hard drive bracket to the hard drive.

  • Page 68: Fan

    Reverse this procedure to reassemble and install the hard drive. Description Spare part number Fan (includes cable) 651378-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 69: Wwan Module

    Reverse this procedure to install the fan. WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 710788-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001...
  • Page 70 Remove the battery (see Battery on page 50). Remove the service cover (see Service cover on page 52). Remove the WWAN module: Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module. NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue WWAN antenna cable is connected to the WWAN module “Aux”...
  • Page 71 Remove the two Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the base enclosure. (The WWAN module tilts up.) Component replacement procedures...
  • Page 72 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 73: Wlan Module

    WLAN module Description Spare part number Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001 Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 669832-001 Intel Centrino Advanced-N 6205 WLAN module 631954-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 74 Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
  • Page 75 Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the base enclosure. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle. Component replacement procedures...

  • Page 76: Modem Module

    NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Modem module NOTE: The modem module does not include a modem module cable.

  • Page 77: Keyboard

    Disconnect the RJ-11 cable (3) from the modem module. Remove the modem module. Reverse this procedure to install the modem module. Keyboard NOTE: The keyboard spare part kit includes a pointing stick, keyboard cable, and pointing stick cable. For use in country/region Spare part For use in country/region Spare part...
  • Page 78 For use in country/region Spare part For use in country/region Spare part number number For use in Israel 701979-BB1 For use in Thailand 701979-281 For use in Italy 701979-061 For use in Turkey 701979-141 For use in Japan 701979-291 For use in the United Kingdom and 701979-031 Singapore For use in Latin America...
  • Page 79 Remove the service cover (see Service cover on page 52). Remove the fan (see Fan on page 60). Remove the keyboard: Loosen the three Phillips captive screws that secure the keyboard to the computer. Rest and secure the computer on its left side. Partially open the computer.

  • Page 80: Rtc Battery

    Open the computer. Lift the rear edge of the keyboard until the keyboard rests at an angle, and then swing the top edge of the keyboard up and forward (1) until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector (2) to which the pointing stick cable is attached, and then disconnect the pointing stick cable (3) from the system board.
  • Page 81 Disconnect all external devices from the computer. Remove the battery (see Battery on page 50), and then remove the following components: Service cover (see Service cover on page Fan (see Fan on page Keyboard (see Keyboard on page Remove the RTC battery: Disconnect the RTC battery cable (1) from the system board.

  • Page 82: Base Enclosure

    Base enclosure Description Spare part number Base enclosure (includes 4 rubber feet, battery release latch assembly, service cover release latch 685403-001 assembly, and replacement thermal material) Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Remove the base enclosure: Release the ZIF connectors to which the following cables are attached, and then disconnect the corresponding cables from the system board: (1) Power button board cable (2) Fingerprint reader board cable (3) Function board cable Close the computer. Turn the computer upside down, with the battery bay toward you.
  • Page 84 Remove the four Torx TM2.5×8.0 screws that secure the base enclosure to the computer. Remove the three rubber screw covers in the front corners (1) and the right side (2) of the base enclosure. The rubber screw covers are included in the Rubber Kit, spare part number 651382-001.
  • Page 85 Remove the following screws that secure the base enclosure to the computer: (1) Three Phillips PM2.0×7.6 screws (two on the front edge of the computer and one in the middle of the computer) (2) Two Phillips PM2.0×3.6 screws in the optical drive bay (3) Three Phillips PM2.0×3.6 screws in the battery bay Lift the rear edge of the base enclosure (1), and then swing the base enclosure up and forward until the base enclosure detaches from the computer.
  • Page 86 Remove the base enclosure (2) from the computer. Remove the base enclosure. NOTE: When replacing the base enclosure, thoroughly clean the thermal pad material from the surfaces of the PCH chip (1) and the base enclosure (2). All base enclosure and system board spare part kits include replacement thermal pad material.

  • Page 87: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with the Windows 8 Professional operating system in 685404-601 all countries and regions except the People's Republic of China and the Ukraine For use only on computer models equipped with the Windows 8 Standard operating system in all 685404-501 countries and regions except the People's Republic of China and the Ukraine...
  • Page 88 ● WLAN module (see WLAN module on page ● RTC battery (see RTC battery on page ● Heat sink (see Heat sink on page ● Processor (see Processor on page Remove the system board: Remove the ExpressCard slot space saver (1). Release the ZIF connector (2) to which the Smart Card reader assembly cable is connected, and then disconnect the Smart Card reader assembly cable (3) from the system board.

  • Page 89: Heat Sink

    Remove the system board (3) by sliding it up and to the left at an angle. Remove the system board. Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 685508-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 90 WWAN module (see WWAN module on page Modem module (see Modem module on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page System board (see System board on page Remove the heat sink: Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) that secure the heat sink to the system board.
  • Page 91 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 92: Processor

    Reverse this procedure to install the heat sink. Processor Description Spare part number Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 4.0- 681954-001 MB L3 cache, 35 W) Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0- 681953-001 MB L3 cache, 35 W) Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz;...
  • Page 93 Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor.

  • Page 94: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 685410-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 95: Top Cover

    Remove the fingerprint reader board and cable (3). Reverse this procedure to install the fingerprint reader board. Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable. The TouchPad cable is also available in the Cable Kit, spare part number 651384-001. Description Spare part number For use on computer models equipped with a fingerprint reader...
  • Page 96 Speaker assembly (see Speaker assembly on page Optical drive (see Optical drive on page Hard drive (see Hard drive on page Fan (see Fan on page WWAN module (see WWAN module on page Modem module (see Modem module on page Keyboard (see Keyboard on page Base enclosure (see...

  • Page 97: Function Button Board

    Swing the display hinges (2) up and back until the top cover is free for removal. Slide the top cover forward (3). Remove the top cover (4). Reverse this procedure to install the top cover. Function button board Description Spare part number Function button board (includes cable) 685409-001 Before removing the function button board, follow these steps:...
  • Page 98 Optical drive (see Optical drive on page Hard drive (see Hard drive on page Fan (see Fan on page WWAN module (see WWAN module on page Modem module (see Modem module on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page System board (see System board on page...

  • Page 99: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 685408-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 100: Smart Card Reader Assembly

    Remove the power button board (4) and cable by sliding it up and to the left at an angle. Reverse this procedure to install the power button board. Smart Card reader assembly Description Spare part number Smart Card reader assembly (includes Smart Card reader cable and function LED board cable) 685503-001 Before removing the Smart Card reader assembly, follow these steps: Turn off the computer.
  • Page 101 Fan (see Fan on page WWAN module (see WWAN module on page Modem module (see Modem module on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page System board (see System board on page Top cover (see Top cover on page Remove the Smart Card reader assembly: Release the function LED board (1) from the clips built into the top cover.
  • Page 102 Slide the Smart Card reader assembly (2) to the right to release it from the clips built into the top cover, and then remove the Smart Card reader assembly (3). If it is necessary to replace the function LED board, release the ZIF connector to which the function LED board cable is connected, and then disconnect the function LED board cable (1) from the function LED board.

  • Page 103: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. To access the display assembly subcomponents, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 104 Remove the display bezel (4). The display bezel is available using spare part numbers 685411-001 (for use on computer models equipped with a webcam) and 685412-001 (for use on computer models not equipped with a webcam). If it is necessary to replace the display panel: Remove the four Phillips PM2.5×5.0 screws (1) and the two Phillips PM2.0×2.5 screws (2) that secure the display panel to the display enclosure.
  • Page 105 Lift the top edge of the display panel and swing it up and forward until it rests at an angle. Release the adhesive support strip (1) that secures the display panel cable to the display panel. Detach the display panel cable (2) from the surface of display panel. (The display panel cable is attached to the display panel with double-side adhesive.) Component replacement procedures...
  • Page 106 Disconnect the display panel cable (3) from the display panel. Remove the four Phillips PM2.0×3.6 screws (1) that secure the display panel to the display hinge brackets. Remove the display panel (2). The display panel is available using spare part number 685504-001. Chapter 4 Removal and replacement procedures...
  • Page 107 If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module and microphone module with caution. These modules have a thin profile and are susceptible to damage when not handled carefully. Remove the webcam/microphone module shield (1) from the webcam/microphone module and display enclosure.
  • Page 108 Remove the display hinge covers (3) from the display hinges. The display hinges are included in the Display Hinge Kit, spare part number 685414-001. The display hinge covers and display hinge caps are included in the Display Hinge Cover Kit, spare part number 685405-001. If it is necessary to replace the display clutch cover: Remove the three Phillips PM2.0×3.6 screws (1) that secure the display clutch cover to the display enclosure.
  • Page 109 Release the wireless antenna cables (3) and display panel cable (4) from the display clutch cover, making note of the locations of the display cable guides (5) at the left and right ends of the display clutch cover. Remove the display clutch cover. The display clutch cover is included in the Display Hinge Cover Kit, spare part number 685405-001.
  • Page 110 Remove the display panel cable (3). The display panel cable is included in the Display Cable Kit, spare part number 685417-001. If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with double-sided tape.) Release the WLAN antenna cables from the clips (2) and routing channels built into the display enclosure.
  • Page 111 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 685506-001. If it is necessary to replace the WWAN antenna cables and transceivers: Detach the WWAN antenna transceivers (1) from the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with double-sided tape.) Release the WWAN antenna cables from the clips (2) and routing channels built into the display enclosure.
  • Page 112 Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are included in the Antenna Kit, spare part number 685506-001. Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures...

  • Page 113: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 114: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 115: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 116: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 117: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 118: Windows 7

    Windows 7 Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 119: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 120: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 121: Using Advanced System Diagnostics

    Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. Click your specific product from the models listed. Click the appropriate operating system.

  • Page 122: Suse Linux (Sled)

    SuSE Linux (SLED) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 123: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 124: Determining The Bios Version

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 125: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 126: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 30.52 cm 12.02 in Depth 20.90 cm 8.23 in Height (front to rear) 2.74 to 3.28 cm 1.08 to 1.29 in Weight (equipped with lightest display assembly, one 1.63 kg 3.59 lbs memory module, solid-state drive, webcam, 3-cell battery, and WLAN module) Input power Operating voltage and current...

  • Page 127: 12.5-Inch Sga Display Specifications

    12.5-inch SGA display specifications Metric U.S. Dimensions Height 15.70 cm 6.18 in Width 27.80 cm 10.95 in Diagonal 31.80 cm 12.52 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 128: Hard Drive Specifications

    Hard drive specifications 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec...

  • Page 129: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 130: Performing A System Recovery

    Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 131: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE:...

  • Page 132: Using Windows 8 Operating System Media (Purchased Separately)

    Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 133: Remove Everything And Reinstall Windows

    To start Refresh: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.

  • Page 134: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps. Open HP Software Setup.

  • Page 135: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 136: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 137: Using F11 Recovery Tools

    All files you have created and any software installed on the computer are permanently removed. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 138: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 139: Suse Linux (Sled)

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 140: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.

  • Page 141: Usb Recovery Option (Select Models Only)

    The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available. This process should be done on first obtaining the computer.

  • Page 142: Remove Everything And Reinstall Sled

    Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to start the System-Restore?” If data on the computer has not been backed up, use the tab key and select No. The system will reboot. Back up the system data and repeat the previous steps. If no data should be saved from the computer, use the key to select Yes.

  • Page 143: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 144: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 145: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 146: Index

    Index pointing stick 14 AC adapter, spare part numbers power 11 display 34, 38 TouchPad 14 components 9 ambient light sensor 10 TouchPad on/off 14 specifications 119 antenna volume mute 11 subcomponents 29 locations 9 web browswer 11 display bezel removal 102, 103 wireless 11 removal 95...
  • Page 147 Display Panel Support Kit, spare function keys 12 keyboard part number 30, 38 function LED board product description 4 Display Screw Kit, spare part removal 94 remval 69 number 30, 38 spare part number 26, 38, 94 spare part numbers 24, 38, DisplayPort 18 39, 40, 41, 42, 69 docking connector 18...
  • Page 148 microphone module USB 17 RJ-11 jack 16 removal 99 USB 3.0 17 RJ-11 jack plug, illustrated 33 spare part number 30, 38, 99 power button 11 RJ-45 jack 16 model description 49 power button board RTC battery model name 1 removal 91 removal 72 modem jack 16...
  • Page 149 system board WLAN module removal 79 removal 65 spare part numbers 26, 37, spare part numbers 27, 36, 38, 79 37, 65 workstation guidelines 46 WWAN module tools required 43 removal 61 top cover spare part numbers 27, 36, removal 87 42, 61 spare part numbers 26, 37, TouchPad button 14...

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