HP ProLiant MicroServer User Manual
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HP ProLiant MicroServer User Manual

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HP ProLiant MicroServer

User Guide

Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 615717-006
December 2012
Edition: 6

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Summary of Contents for HP ProLiant MicroServer

  • Page 1: User Guide

    User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2010, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Preventing electrostatic discharge ......................11 Removal and replacement tools ......................... 12 Server warnings and cautions ........................12 HP MicroServer Remote Access Card ......................13 Resetting the MicroServer Remote Access Card password to default ............. 13 SATA drive options ..........................14 Optical disc drive ............................
  • Page 4 Subscriber's choice ........................33 Embedded SATA RAID feature ........................33 Configuring the SATA RAID feature ....................33 Enabling the SATA RAID feature in RBSU ..................33 Creating a RAID volume ......................... 33 Installing the embedded SATA RAID driver ....................34 Required hardware ........................
  • Page 5 Grounding methods to prevent electrostatic discharge .................. 80 Support and other resources ......................81 HP contact information ..........................81 Customer Self Repair ..........................81 Before you contact HP ..........................88 Acronyms and abbreviations ......................89 Documentation feedback ......................91 Index ............................92...

  • Page 6: Operations

    Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. Power down the server (on page 6). Using the HP ProLiant MicroServer key, unlock the panel door. If necessary, remove any components or cables that might prevent access to the panel door. Operations 6...
  • Page 7 Open the panel door of the server. For server-specific information, see the installation sheet that ships with the server. Operations 7...

  • Page 8: Setup

    Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 9: Electrical Grounding Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 10: Installing The Operating System

    (http://www.hp.com/go/supportos). To install an operating system on the server, insert the operating system DVD into the DVD-ROM drive (optional) and then reboot the server. The updates are available on the HP website (http://www.hp.com/support). To begin the installation process, follow the on-screen instructions .

  • Page 11: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 12: Removal And Replacement Tools

    The server must always be operated with the system covers on. Proper cooling is not achieved when the system covers are removed. CAUTION: When installing hardware or performing maintenance procedures requiring access to internal components, HP recommends that you first back up all server data to avoid loss. Hardware options installation 12...

  • Page 13: Hp Microserver Remote Access Card

    HP MicroServer Remote Access Card The operating system has the BMC Setup function when the IPMI card is installed into the server. By BIOS default, the server exports the VGA port through the VGA connector on the IPMI card automatically when the IPMI card is plugged.

  • Page 14: Sata Drive Options

    For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin). The HP ProLiant MicroServer supports up to four non-hot-plug hard drives. To install the component: Power down the server (on page 6).
  • Page 15 Remove four spare drive screws from the rear side of the panel door. Install the drive in the drive carrier: Align the drive inside the carrier. Use the screws to secure the drive in the carrier. Install the drive in the drive bay: Slide the drive assembly into the drive bay.

  • Page 16: Optical Disc Drive

    Close the ejector lever to secure the drive. Close the panel door. Use the HP ProLiant MicroServer key to lock the panel door. Optical disc drive For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin).
  • Page 17 Slide the top panel forward, and then lift it to release it from the chassis. Use a screwdriver to toggle the metal faceplate off the top panel. The metal faceplate is no longer needed when the removable media drive bay is occupied. Install the optical drive: Hardware options installation 17...
  • Page 18 Remove four spare drive screws from the rear side of the panel door. Install the screws onto the drive. Slide the drive into the media drive bay until it clicks into place. Connect the optical drive cables: Connect the data cable to the optical drive, and then connect the end to the system board (J24). Hardware options installation 18...
  • Page 19 Connect the power cable to the optical drive, and then connect the other end to the power supply unit optical drive power connector (P6). Slide the top panel back onto the chassis. Tighten the rear thumbscrew to lock the top panel in place. Close the panel door.

  • Page 20: Rdx Drive Option

    Use the HP ProLiant MicroServer key to lock the panel door. RDX drive option For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin). To install the component: Power down the server (on page 6).
  • Page 21 Slide the top panel forward, and then lift it to release it from the chassis. Use a screwdriver to toggle the metal faceplate off the top panel. The metal faceplate is no longer needed when the removable media drive bay is occupied. Connect the RDX cables: Hardware options installation 21...
  • Page 22 Cut the cable tie securing the P6 power cable, and then route the cable along the underside of the media drive bay. Connect the data cable to the USB connector on the system board, and then route the cable up and through the cable tunnel on the left side of the media drive bay.
  • Page 23 Slide the drive into the media drive bay until it clicks into place. Install the RDX disk cartridge into the drive. Slide the top panel back onto the chassis. Tighten the rear thumbscrew to lock the top panel in place. Close the panel door.

  • Page 24: Memory Options

    Use the HP ProLiant MicroServer key to lock the panel door. Memory options The memory subsystem in this server can support DIMM and UDIMM. Both types are referred to as DIMMs when the information applies to both types. When specified as UDIMM, the information applies to that type only.

  • Page 25: Single-Rank And Dual-Rank Dimms

    For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin). To remove the component: Power down the server (on page 6).
  • Page 26 Open the DIMM slot latches. Remove the DIMM. Close the panel door. Use the HP ProLiant MicroServer key to lock the panel door. To install the component: Power down the server (on page 6). Place the server on a flat, level work surface.

  • Page 27: Hp Trusted Platform Module Option

    Lock the holding clicks to secure the memory module in place. Close the panel door. Use the HP ProLiant MicroServer key to lock the panel door. HP Trusted Platform Module option For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin).

  • Page 28: Installing The Trusted Platform Module Board

    Recovery Mode after BitLocker detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.

  • Page 29: Retaining The Recovery Key/Password

    Install the TPM board. Press down on the connector to seat the board. Install the TPM security rivet by pressing the rivet firmly into the system board. Close the panel door. Power up the server (on page 6). Retaining the recovery key/password The recovery key/password is generated during BitLocker™...

  • Page 30: Enabling The Trusted Platform Module

    OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).

  • Page 31: Software And Configuration Utilities

    Selecting the primary boot controller • Configuring memory options For more information on RBSU, see the HP ROM-Based Setup Utility User Guide or the HP website (http://www.hp.com/support/smartstart/documentation). Auto-configuration process The auto-configuration process runs when you boot the server for the first time. During the power-up sequence, the system ROM configures the entire system without needing any intervention.

  • Page 32: Proliant Microserver Insight Diagnostics

    Send alerts from HP MicroServer remote access card, regardless of the state of the host server USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

  • Page 33: Operating System Version Support

    (http://www.hp.com/go/supportos). Subscriber's choice HP's Subscriber's Choice is a customizable subscription sign-up service that customers use to receive personalized email product tips, feature articles, driver and support alerts, or other notifications. To create a profile and select notifications, refer to the HP website (http://www.hp.com/go/subscriberschoice).

  • Page 34: Installing The Embedded Sata Raid Driver

    Some servers do not ship with these drives as standard hardware. Diskette and CD-ROM drive options To acquire a diskette drive option or CD-ROM drive option for a server, contact an HP authorized reseller. For the name of the nearest HP authorized reseller: •...

  • Page 35: Installing The Embedded Sata Raid Driver With A Usb Diskette Drive

    For information about installing an operating system, see the documentation that shipped with the server. Installing the Embedded SATA RAID driver by using Virtual Floppy Ensure that a network cable is connected to the HP MicroServer remote access card NIC port on the rear of the server.

  • Page 36: Installing A Supported Microsoft® Windows® Os

    Installing a supported Microsoft® Windows® OS Insert the OS CD and reboot the system. When prompted, press the F6 key to install a third-party driver. NOTE: Press F6 within 5 seconds to enable the system to recognize the controller. If the system fails to recognize the controller, restart this procedure.

  • Page 37: Troubleshooting

    Troubleshooting Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

  • Page 38: Warnings And Cautions

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 39: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run ProLiant MicroServer Insight Diagnostics (on page 32) and use the survey page to view the current configuration or to compare it to previous configurations. •...

  • Page 40: Preparing The Server For Diagnosis

    • See the server LEDs and their status. Item Indicators Status Description NIC LED Blinking green Ongoing activity HDD LED Blinking green Ongoing activity Power button Amber/Green Standby mode/Power on mode Health LED Amber/Blue/Red Non-critical issue/Ongoing activity/Critical issue Network port Blinking green Ongoing network activity Network port...

  • Page 41: Common Problem Resolution

    If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. • For HP ProLiant BL c-Class Server Blades, be sure the OA tray is seated properly. Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

  • Page 42: Dimm Handling Guidelines

    • The most recent version of a particular server or option firmware from the HP Support website (http://www.hp.com/support) • Components for option firmware updates available from the HP Support website (http://www.hp.com/support) HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 33)."...

  • Page 43: Troubleshooting Flowcharts

    No Activity Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 43)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 44)."...

  • Page 44: General Diagnosis Flowchart

    "Symptom information (on page 39)" "Loose connections (on page 41)" "Service notifications (on page 41)" The most recent version of a particular server or option firmware is available on the HP website (http://www.hp.com/support). "General memory problems are occurring (on page 60)" •...
  • Page 45 • Server maintenance and service guide, located on the HP website (http://www.hp.com/products/servers/platforms) • "Hardware problems (on page 51)" • "Server information you need" • "Operating system information you need (on page 70)" "HP contact information (on page 81)" Troubleshooting 45...

  • Page 46: Power-On Problems Flowchart

    • Improperly seated component or interlock problem • Faulty internal component Item Server maintenance and service guide, located on the HP website (http://www.hp.com/products/servers/platforms) "General diagnosis flowchart (on page 44)" "Loose connections (on page 41)" "Power source problems (on page 52)"...

  • Page 47: Post Problems Flowchart

    POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •...
  • Page 48 Item Server maintenance and service guide, located on the HP website (http://www.hp.com/products/servers/platforms) "Loose connections (on page 41)" "General memory problems are occurring (on page 60)" • "Hardware problems (on page 51)" • Server maintenance and service guide, located on the HP website (http://www.hp.com/products/servers/platforms)

  • Page 49: Os Boot Problems Flowchart

    "HP contact information (on page 81)" "General memory problems are occurring (on page 60)" • "Hardware problems (on page 51)" • Server maintenance and service guide, located on the HP website (http://www.hp.com/products/servers/platforms) "General diagnosis flowchart (on page 44)" Troubleshooting 49...

  • Page 50: Server Fault Indications Flowchart

    Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component •...

  • Page 51: Hardware Problems

    • System overtemperature condition Item Server maintenance and service guide, located on the HP website (http://www.hp.com/products/servers/platforms) "Power-on problems flowchart (on page 46)" "HP Insight Diagnostics ("ProLiant MicroServer Insight Diagnostics" on page 32)" • "Hardware problems (on page 51)" • Server maintenance and service guide, located on the HP website (http://www.hp.com/products/servers/platforms)

  • Page 52: Power Problems

    If Enclosure Dynamic Power Capping or Enclosure Power Limit is enabled on supported servers, be sure there is sufficient power allocation to support the server. For more information, see the following documents: The HP Power Capping and HP Dynamic Power Capping for ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p The HP BladeSystem Onboard Administrator User Guide on the HP website (http://www.hp.com/go/bladesystem/documentation)

  • Page 53: General Hardware Problems

    UPS problems UPS is not working properly Action: Be sure the UPS batteries are charged to the proper level for operation. See the UPS documentation for details. Be sure the UPS power switch is in the On position. See the UPS documentation for the location of the switch.

  • Page 54: Unknown Problem

    Be sure all boards are properly installed in the server. Run ProLiant MicroServer Insight Diagnostics (on page 32) to see if it recognizes and tests the device. Uninstall the new hardware.
  • Page 55 CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("HP contact information" on page 81) before proceeding. If the system fails in this minimum configuration, one of the primary components has failed. If you have already verified that the processor, PPM, power supply, and memory are working before getting to this point, replace the system board.

  • Page 56: Internal System Problems

    DAT drive problems Sense error codes are displayed Action: Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes. Search for it on the HP website (http://www.hp.com). DAT drive error or failure occurs Action: Be sure drivers, software, and firmware are upgraded to the latest revisions.

  • Page 57: Diskette Drive Problems

    DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using marginal or bad media. Be sure you are following the proper cleaning procedures described in the device and server documentation. NOTE: New DAT tapes may contain debris that will contaminate the DAT drive read/write head.

  • Page 58: Fan Problems

    Be sure the hard drive is properly cabled and terminated if necessary. Be sure the hard drive data cable is working by replacing it with a known functional cable. Run ProLiant MicroServer Insight Diagnostics (on page 32) and replace failed components as indicated. Troubleshooting 58...
  • Page 59 A new hard drive is not recognized Action: Be sure the drive is supported. To determine drive support, see the server documentation or the HP website (http://www.hp.com/go/bizsupport). Be sure the drive bay is not defective by installing the hard drive in another bay.

  • Page 60: Memory Problems

    Be sure there are no operating system errors indicated. Restart the server and check to see if the error message is still displayed. Run ProLiant MicroServer Insight Diagnostics (on page 32). Then, replace failed components as indicated. Server fails to recognize existing memory Action: Reseat the memory.

  • Page 61: Ppm Problems

    Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the server documentation or HP website (http://www.hp.com). Be sure you have not exceeded the memory limits of the server or operating system. Refer to the server documentation.

  • Page 62: System Open Circuits And Short Circuits

    If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. If the server has multiple processors installed, test each processor: Remove all but one processor from the server. Replace each with a processor terminator board or blank, if applicable to the server.

  • Page 63: Mouse And Keyboard Problems

    For rack-mounted servers, check the cables to the KVM switch and be sure the switch is correctly set for the server. You may need to connect the monitor directly to the server to be sure the KVM switch has not failed. For tower-model servers, check the cable connection from the monitor to the server, and then from the server to the power outlet.

  • Page 64: Network Controller Problems

    Be sure the controller drivers are current. Be sure a valid IP address is assigned to the controller and that the configuration settings are correct. Run ProLiant MicroServer Insight Diagnostics (on page 32). Then replace failed components as indicated. Network controller has stopped working Action: Check the network controller LEDs to see if any statuses indicate the source of the problem.

  • Page 65: Software Problems

    Other useful resources include ProLiant MicroServer Insight Diagnostics (on page 32). Use either utility to gather critical system hardware and software information and to help with problem diagnosis.

  • Page 66: Operating System Updates

    If you do not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP. If you decide to apply an operating system update: Perform a full system backup.

  • Page 67: When To Reconfigure Or Reload Software

    Refer to the operating system documentation for more information. Linux—Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up Action: Check the application log and operating system log for entries indicating why the software failed.

  • Page 68: Firmware Maintenance

    Be sure you have the most current drivers. Firmware maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve problems without taking servers offline.

  • Page 69: Rompaq Utility Diskette Or Usb Drive Key

    A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http://www.hp.com/support/smartstart/documentation). Option ROMs Types of option ROMs include array controller ROMs.

  • Page 70: Drivers

    If a TPM is installed and enabled on the server, enable BitLocker™ after the firmware update is complete. For more information, see the operating system documentation. Drivers HP drivers and utilities can be found on the HP website (http://www.hp.com). For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers.
  • Page 71 Contents of the following files: /var/log/messages /etc/modules.conf or etc/conf.modules /etc/lilo.conf or /etc/grub.conf /etc/fstab • If HP drivers are installed: Version of the drivers used List of drivers • A list of each third-party hardware component installed, with the firmware revisions •...

  • Page 72: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 73 To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Battery replacement 73...

  • Page 74: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.

  • Page 75: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.

  • Page 76: European Union Regulatory Notice

    Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following HP website (http://www.hp.eu/certificates) (type the product number in the search field).

  • Page 77: Japanese Notice

    Japanese notice BSMI notice Korean notice Class A equipment Class B equipment Regulatory compliance notices 77...

  • Page 78: Chinese Notice

    To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 79: Taiwan Battery Recycling Notice

    Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal. Power cord statement for Japan Acoustics statement for Germany (Geräuschemission) Schalldruckpegel L...

  • Page 80: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 81: Support And Other Resources

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 82 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 83 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 84 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 85 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 86 Support and other resources 86...
  • Page 87 Support and other resources 87...

  • Page 88: Before You Contact Hp

    Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

  • Page 89: Acronyms And Abbreviations

    Acronyms and abbreviations Advanced Memory Protection baseboard management controller cable select digital audio tape integrated device electronics International Electrotechnical Commission IPMI Intelligent Platform Management Interface interrupt request keyboard, video, and mouse NVRAM nonvolatile memory Optical Disk Drive ORCA Option ROM Configuration for Arrays Acronyms and abbreviations 89...
  • Page 90 PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self Test processor power module RBSU ROM-Based Setup Utility SATA serial ATA TMRA recommended ambient operating temperature Trusted Platform Module UDIMM unregistered dual in-line memory module uninterruptible power system universal serial bus Acronyms and abbreviations 90...

  • Page 91: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 92: Index

    58 configuring the SATA RAID feature 33 FCC rating label 74 connection problems 41 Federal Communications Commission (FCC) contacting HP 70, 81, 88 notice 74, 75 creating a RAID volume 33 firmware, updating 41, 68 CSR (customer self repair) 81...
  • Page 93 53, 54, 56, 62 mouse 63 hot fixes 66 mouse problems 63 HP Insight Diagnostics 32 HP technical support 81, 88 HP website 81 network controller problems 64 network controllers 64, 65 network interconnect blades 65 identification number 74...
  • Page 94 11 server setup 32 service notifications 41 Service Packs 66 warnings 38 short circuits 62 website, HP 81 site requirements 8 when to reconfigure or reload software 67 software errors 67, 68 software failure 67 software problems 65...

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