Page 1 HP Compaq Business PC Maintenance and Service Guide Pro 6300 Series Microtower Pro 6300 Series Small Form Factor...
Page 2 Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4: Table Of Contents
Table of contents 1 Product Features ............................1 Standard Configuration Features ......................1 Microtower (MT) Front Panel Components ..................2 Small Form Factor (SFF) Front Panel Components ................3 Microtower (MT) Rear Panel Components ................... 4 Small Form Factor (SFF) Rear Panel Components ................5 Serial Number Location ........................
Page 5 Computer major components .................... 25 Cables ..........................27 Misc parts .......................... 28 Drives ..........................30 Misc boards ........................30 Sequential part number listing ................... 31 Small Form Factor (SFF) chassis spare parts ..................35 Computer major components .................... 35 Cables ..........................37 Misc parts ..........................
Page 6 6 Removal and Replacement Procedures Microtower (MT) Chassis ............54 Preparation for Disassembly ......................54 Computer Access Panel ........................55 Front Bezel ............................56 Front Bezel Security ........................... 57 Bezel Blanks ............................59 Memory .............................. 60 DIMMs ..........................60 DDR3-SDRAM DIMMs ...................... 60 Populating DIMM Sockets ....................
Page 7 System Board Connections ......................107 Drives ............................... 108 Drive Positions ......................... 109 Installing and Removing Drives ..................109 Removing a 5.25-inch Drive from a Drive Bay ..........110 Installing a 5.25-inch Drive into a Drive Bay ........... 111 Removing a 3.5-inch Drive from a Drive Bay ..........114 Installing a 3.5-inch Drive into a Drive Bay .............
Page 8 11 HP PC Hardware Diagnostics ........................194 Why run HP PC Hardware Diagnostics – UEFI ................194 How to access and run HP PC Hardware Diagnostics - UEFI ............194 Downloading HP PC Hardware Diagnostics to a USB device ............195 12 Backup and Recovery ..........................
Page 9 Appendix D Power Cord Set Requirements ....................215 General Requirements ........................215 Japanese Power Cord Requirements ....................215 Country-Specific Requirements ......................216 Appendix E Specifications ..........................217 MT Specifications ..........................217 SFF Specifications ........................... 219 Index ................................. 220...
Page 10: Product Features
Product Features Standard Configuration Features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Figure 1-1 Microtower Configuration Figure 1-2 Small Form Factor Configuration Standard Configuration Features...
Page 11: Microtower (Mt) Front Panel Components
NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see Using the Small Form Factor Computer in a Tower Orientation on page 135 in this guide. Microtower (MT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.
Page 12: Small Form Factor (Sff) Front Panel Components
Small Form Factor (SFF) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-3 Front Panel Components Table 1-2 Front Panel Components 5.25-inch Optical Drive Microphone/Headphone Connector Dual-State Power Button 3.5-inch Media Card Reader (optional) Power On Light...
Page 13: Microtower (Mt) Rear Panel Components
USB 3.0 ports are blue; USB 2.0 ports are black. An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
Page 14: Small Form Factor (Sff) Rear Panel Components
USB 3.0 ports are blue; USB 2.0 ports are black. An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
Page 15: Serial Number Location
Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. Figure 1-6 Microtower Serial Number and Product ID Location Figure 1-7 Small Form Factor Serial Number and Product ID Location Chapter 1 Product Features...
Page 16: Activating And Customizing The Software
This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.
Page 17: Downloading Windows 7 Updates
This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.
Page 18: Downloading Windows 8 Updates
Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. Run Windows Update as soon as possible after you set up your computer.
Page 19: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
Page 20: Using Computer Setup (F10) Utilities
● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...
Page 21: Computer Setup-File
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...
Page 22: Computer Setup-Storage
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...
Page 23 This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.
Page 24 Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Page 25: Computer Setup-Security
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
Page 26 Table 3-4 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide the network controller. ●...
Page 27 Table 3-4 Computer Setup—Security (continued) Master Boot Record Enables/disables Master Boot Record (MBR) security. Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
Page 28 Table 3-4 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.
Page 29 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.
Page 30: Computer Setup-Power
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the Management processors power consumption when the processor is idle. Default is extended. ●...
Page 31: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
Page 32 Table 3-6 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.
Page 33: Recovering The Configuration Settings
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ●...
Page 34: Illustrated Parts Catalog
Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components Item Description Spare part number Front bezel For use in all countries and regions except China 689377-001 For use in China 689378-001 5.25-inch bezel blank (optical drive; not illustrated) 570838-001 Microtower (MT) chassis spare parts...
Page 35 Item Description Spare part number 3.5-inch bezel blank (not illustrated) 583653-001 Access panel 646825-001 Power supply 320W, 90% efficient 613764-001 320W, standard 613765-001 System board (includes replacement thermal material) For use in models without Windows 8 657239-001 For use in models with Windows 8 Standard 657239-501 For use in models with Windows 8 Professional 657239-601...
Page 36: Cables
Item Description Spare part number G640, 2.8 GHz, 3-MB L3 cache 691935-001 G630, 2.7 GHz, 3-MB L3 cache 665122-001 Intel Celeron processors G555, 2.7 GHz, 2-MB L3 cache 704227-001 G550, 2.6 GHz, 2-MB L3 cache 691934-001 G540, 2.5 GHz, 2-MB L3 cache 665119-001 G530T, 2.0 GHz, 2-MB L3 cache 665118-001...
Page 37: Misc Parts
Item Description Spare part number Power switch/LED assembly 646828-001 SATA cable, 18 inch, 1 straight end, 1 angled end (labeled; not illustrated) 646830-001 SATA cable, 17.7 inch, 2 straight ends 639959-001 DMS-59 to dual VGA cable 463023-001 Adapter, DisplayPort to VGA 632484-001 Adapter, DisplayPort to DVI 662723-001...
Page 38 PCI card (not illustrated) 645558-001 Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Antenna for use with 538048-001 (not illustrated) 583345-001 HP Business Digital Headset (not illustrated) 642738-001 External USB Webcam (not illustrated) 609252-001 Keyboards (not illustrated) PS/2 (standard)
Page 39: Drives
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for use with Windows 8) 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8) 697246-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 Chapter 4 Illustrated parts catalog...
Page 40: Sequential Part Number Listing
Description Spare part number Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP WLAN 802.11 g/n 1x2 PCIe NIC 538048-001 Sequential part number listing Spare part Description number 330458-001 Screw Kit 336445-001 Feet 393956-001 Screw Kit - tamper resistant screws 397117-001 Hard drive conversion bracket...
Page 41 1-TB, 7200-rpm hard drive 637213-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for Windows 8) 638629-001 Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache) 638630-001 Intel Core i5 2400 processor (3.1-GHz, 6-MB L3 cache)
Page 42 Spare part Description number 656792-001 Blu-ray BD-RW DL drive 657239-001 System board for use in models without Windows 8 (includes replacement thermal material) 657239-501 System board for use in models with Windows 8 Standard (includes replacement thermal material) 657239-601 System board for use in models with Windows 8 Professional (includes replacement thermal material) 657401-001 Adapter, DVI to VGA 660408-001...
Page 43 Spare part Description number 689378-001 Front bezel for use in China 689578-001 Intel Core i3 3225 processor (3.4-GHz, 3-MB L3 cache, 55-W) 691934-001 Intel Celeron G550 processor (2.6-GHz, 2-MB L3 cache) 691935-001 Intel Pentium G640 processor (2.8-GHz, 3-MB L3 cache) 691936-001 Intel Pentium G870 processor (3.1-GHz, 3-MB L3 cache) 696442-001...
Page 44: Small Form Factor (Sff) Chassis Spare Parts
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number Front bezel 687950-001 Bezel blank (optical drive; not illustrated) 570838-001 Bezel blank (diskette drive; not illustrated) 583653-001 Access panel 646815-001 Power supply 240W, 90% efficient 613762-001 240W, standard 613763-001...
Page 45 Item Description Spare part number Memory modules (PC3-12800, 1600-MHz; not illustrated) 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 processor 3770, 3.4 GHz (turbo up to 3.9-GHz), 8-MB L3 cache, 77W 688164-001 2600, 3.4 GHz (turbo up to 3.8-GHz), 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors...
Page 46: Cables
Cables Item Description Spare part number Front I/O and power switch assembly 636926-001 SATA cable, 19.5 inch, 2 straight ends 638813-001 SATA drive power cable 636923-001 SATA cable, 25.2 inch, 1 straight end, 1 angled end (not illustrated) 638814-001 DMS-59 to dual VGA cable 463023-001 Adapter, DisplayPort to VGA 632484-001...
Page 47: Misc Parts
Misc parts Item Description Spare part number Chassis fan 645327-001 Fan duct (not illustrated) 636921-001 Heat sink (includes replacement thermal material) 645326-001 Speaker 636925-001 Solenoid lock 641471-001 Printer port, PCI card 638817-001 Hood sensor 638816-001 Rubber feet 583654-001 Chassis stand 587451-001 Chapter 4 Illustrated parts catalog...
Page 48 PCI card (not illustrated) 645558-001 Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Antenna for use with 538048-001 (not illustrated) 583345-001 HP Business Digital Headset (not illustrated) 642738-001 External USB webcam (not illustrated) 609252-001 Keyboard (not illustrated) PS/2 (standard)
Page 49: Drives
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for use with Windows 8) 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8) 697246-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 Chapter 4 Illustrated parts catalog...
Page 50: Sequential Part Number Listing
Description Spare part number Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP WLAN 802.11 b/g/n minicard 538048-001 Sequential part number listing Spare part Description number 330458-001 Screw Kit 393956-001 Screw Kit - tamper resistant screws 397117-001 Hard drive conversion bracket 450712-001...
Page 51 1-TB, 7200-rpm hard drive 637213-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for use with Windows 8) 638629-001 Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache)
Page 52 Spare part Description number 657239-001 System board for use in models without Windows 8 (includes replacement thermal material) 657239-501 System board for use in models with Windows 8 Standard (includes replacement thermal material) 657239-601 System board for use in models with Windows 8 Professional (includes replacement thermal material) 657401-001 Adapter, DVI to VGA 660408-001...
Page 53 Spare part Description number 691936-001 Intel Pentium G870 processor (3.1-GHz, 3-MB L3 cache) 696422-001 500-GB hard drive, 7200-rpm, 2.5-inch, SED 696622-001 180-GB Solid-state drive, SATA 2.0 697246-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8) 700510-xx1 Keyboard, washable, for use in models with Windows 8 700578-001...
Page 54: Routine Care, Sata Drive Guidelines, And Disassembly Preparation
Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 55: Preventing Electrostatic Damage To Equipment
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
Page 56: Grounding The Work Area
Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ●...
Page 57: Operating Guidelines
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
Page 58: Cleaning The Keyboard
To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.
Page 59: Cleaning The Mouse
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 60: Cables And Connectors
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations...
Page 61: Sata Hard Drives
3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
Page 62 ● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ●...
Page 63: Removal And Replacement Procedures Microtower (Mt) Chassis
Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 64: Computer Access Panel
Computer Access Panel Description Spare part number Access panel 646825-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for Disassembly on page Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis. Use the handle located between the thumbscrews to lift the access panel off the unit (2).
Page 65: Front Bezel
Front Bezel Description Spare part number Front bezel for use in all countries and regions except China 689377-001 Front bezel for use in China 689378-001 Prepare the computer for disassembly (Preparation for Disassembly on page Remove the access panel (Computer Access Panel on page Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).
Page 66: Front Bezel Security
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer.
Page 67 Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker. Figure 6-4 Installing the Front Bezel Security Screw Replace the access panel.
Page 68: Bezel Blanks
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Computer Access Panel on page Remove the front bezel...
Page 69: Memory
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 70: Installing Dimms
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ●...
Page 71 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 72: Expansion Cards
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8) 697246-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot.
Page 73 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 6-7 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 74 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 75 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis.
Page 76: System Board Connections
System Board Connections Refer to the following illustrations and tables to identify the system board connectors for your model. Figure 6-12 System Board Connections Table 6-1 System Board Connections System Board Connector System Board Label Color Component DIMM4 (Channel A) DIMM4 white Memory Module...
Page 77: Drives
Table 6-1 System Board Connections (continued) System Board Connector System Board Label Color Component PCI Express x1 X1PCIEXP2 black Expansion Card PCI Express x16 X16PCIEXP black Expansion Card PCI1 white Expansion Card Drives Description Spare part number DVD±RW drive 660408-001 DVD-ROM drive 581599-001 Blu-ray BD-Writer XL Drive...
Page 78 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 isolation mounting guide screws and eight M3 metric guide screws), installed on the side of the drive bays. The 6-32 isolation mounting screws are required for a secondary hard drive.
Page 79: Drive Positions
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Page 80: Removing A 5.25-Inch Or 3.5-Inch Drive From A Drive Bay
Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for Disassembly on page Remove the access panel (Computer Access Panel on page Remove the front bezel (Front Bezel on page...
Page 81: Installing A 5.25-Inch Or 3.5-Inch Drive Into A Drive Bay
A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2). Figure 6-16 Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay...
Page 82 Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided eight extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to...
Page 83 If your are installing a media card reader, connect the USB cable to the USB system board connector labeled MEDIA. Figure 6-19 Connecting the Media Card Reader USB Cable If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Page 84: Removing A Hard Drive From A Drive Bay
Removing a Hard Drive from a Drive Bay NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for Disassembly on page Remove the access panel...
Page 85 NOTE: The hard drive uses 6-32 isolation mounting guide screws. Four extra guide screws are installed on the exterior of the hard drive bays. The HP-supplied isolation mounting guide screws are silver and blue. Refer to Drives on page 68 for an illustration of the extra 6-32 isolation mounting guide screws location.
Page 86 ◦ Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive. Figure 6-23 Securing the Drive in the Adapter Bracket ◦ Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket).
Page 87 Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. The bottom bay is for the primary hard drive. The upper bay is for an optional secondary hard drive. Figure 6-25 Sliding a Hard Drive into the Drive Bay Connect the power cable and data cable to the back of the hard drive.
Page 88: Front Fan Assembly
Front Fan Assembly Description Spare part number Front fan assembly 585884-001 Prepare the computer for disassembly (Preparation for Disassembly on page 54). Remove the access panel (Computer Access Panel on page 55). Remove the cables from the clip on the top of the fan assembly. Figure 6-26 Removing the cables from atop the front fan assembly Unplug the fan cable from the system board connector labeled CHFAN.
Page 89 Press the lever that secures the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3). Figure 6-27 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure.
Page 90: Front I/O Assembly
Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 Prepare the computer for disassembly (Preparation for Disassembly on page 54). Remove the computer access panel (Computer Access Panel on page 55). Remove the front bezel (Front Bezel on page 56).
Page 91: Power Switch/Led Assembly
Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 646828-001 Prepare the computer for disassembly (Preparation for Disassembly on page 54). Remove the access panel (Computer Access Panel on page 55). Remove the front bezel (Front Bezel on page 56).
Page 92: Heat Sink
Heat sink Description Spare part number Heat sink 645326-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Prepare the computer for disassembly (Preparation for Disassembly on page 54). Remove the computer access panel (Computer Access Panel on page 55).
Page 93 Lift the heat sink from atop the processor. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor.
Page 94: Processor
Processor Description Spare part number Intel Core i7 processor 3770, 3.4 GHz (turbo up to 3.9 GHz), 8-MB L3 cache, 77W 688164-001 2600, 3.4 GHz (turbo up to 3.8 GHz), 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache 688162-001 3470, 3.2 GHz, 6-MB L3 cache 687943-001...
Page 95 Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2). Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage.
Page 96 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor...
Page 97: Speaker
Speaker Description Spare part number Speaker 645330-001 Prepare the computer for disassembly (Preparation for Disassembly on page 54). Remove the access panel (Computer Access Panel on page 55). Remove the front fan assembly (Front Fan Assembly on page 79). Disconnect the speaker wire from the system board connector labeled SPKR. From the inside of the chassis, remove the two silver Torx T15 screws (1) that secure the speaker to the chassis.
Page 98: Rear Chassis Fan
Rear Chassis Fan Description Spare part number Rear chassis fan 636922-001 Prepare the computer for disassembly (Preparation for Disassembly on page 54). Remove the access panel (Computer Access Panel on page 55). Remove the four silver Phillips screws that secure the fan to the chassis. Figure 6-32 Rear fan screws Disconnect the fan control cable (1) from the system board connector labeled CHFAN2.
Page 99 Lift the fan out of the chassis (2). Figure 6-33 Removing the rear fan To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit. Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis...
Page 100: Power Supply
Power Supply Description Spare part number Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 Prepare the computer for disassembly (Preparation for Disassembly on page 54). Remove the access panel (Computer Access Panel on page 55). Disconnect the power cables from the white system board connector labeled PWR and the white system board connector labeled PWRCMD.
Page 101 Slide the power supply toward the front of the computer (2), rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). Figure 6-35 Removing the power supply To install the power supply, reverse the removal procedure.
Page 102: System Board
System Board Description Spare part number System board (includes thermal material) 657239-001 Prepare the computer for disassembly (Preparation for Disassembly on page 54). Remove the access panel (Computer Access Panel on page 55). Remove the front fan assembly (Front Fan Assembly on page 79).
Page 103: Removal And Replacement Procedures Small Form Factor (Sff) Chassis
Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 104: Access Panel
Access Panel Description Spare part number Access panel 646815-001 Prepare the computer for disassembly (Preparation for Disassembly on page 94). If the computer is on a stand, remove the computer from the stand. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 7-1 Removing the access panel To install the access panel, reverse the removal procedure.
Page 105: Front Bezel
Front Bezel Description Spare part number Front bezel 687950-001 Prepare the computer for disassembly (Preparation for Disassembly on page 94). Remove the access panel (Access Panel on page 95). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
Page 106: Front Bezel Security
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer.
Page 107 Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 7-4 Installing the Front Bezel Security Screw Replace the access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and turn on the computer.
Page 108: Bezel Blanks
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Access Panel on page 95).
Page 109: Memory
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 110: Installing Dimms
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ●...
Page 111 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 112: Expansion Card
635523-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot.
Page 113 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-7 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 114 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
Page 115 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.
Page 116: System Board Connections
System Board Connections Refer to the following illustration and table to identify the system board connectors for your model. Figure 7-12 System Board Connections Table 7-1 System Board Connections System Board Connector System Board Label Color Component DIMM4 (Channel A) DIMM4 white Memory Module...
Page 117: Drives
Table 7-1 System Board Connections (continued) System Board Connector System Board Label Color Component PCI Express x1 X4PCIEXP black Expansion Card PCI Express x16 X16PCIEXP black Expansion Card white Expansion Card Drives Description Spare part number DVD±RW drive 660408-001 DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 656792-001...
Page 118: Drive Positions
You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (five 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. The 6-32 standard screws are required for a secondary hard drive.
Page 119: Removing A 5.25-Inch Drive From A Drive Bay
remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 7-14 Extra Guide Screw Locations Guide Screw Device Black M3 Metric Screws All Drives (except primary and secondary hard drives) Silver 6-32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6-32 standard screws.
Page 120: Installing A 5.25-Inch Drive Into A Drive Bay
If removing an optical drive, disconnect the power cable and data cable from the rear of the optical drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.
Page 121 Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to...
Page 122 Connect the power cable and data cable to the rear of the optical drive. NOTE: The power cable for the optical drive is a three-headed cable that is routed from the system board to the hard drive, then to the rear of the optical drive. Rotate the drive cage back down to its normal position.
Page 123: Removing A 3.5-Inch Drive From A Drive Bay
Removing a 3.5-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the 5.25-inch drive before removing the 3.5-inch drive.
Page 124: Installing A 3.5-Inch Drive Into A Drive Bay
Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. A secondary hard drive uses 6-32 standard screws.
Page 125: Removing And Replacing The Primary 3.5-Inch Internal Hard Drive
If installing a media card reader, connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA. Figure 7-22 Connecting the Media Card Reader USB Cable NOTE: Refer to System Board Connections on page 107 for an illustration of the system board drive connectors.
Page 126 Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 7-23 Raising the Power Supply Disconnect the power cable and data cable from the back of the hard drive. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2).
Page 127 To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 7-25 Installing Hard Drive Guide Screws Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place.
Page 128: Fan Duct
Fan duct Description Spare part number Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. Prepare the computer for disassembly (Preparation for Disassembly on page 94). Remove the access panel (Access Panel on page 95).
Page 129: Front Fan Assembly
Front Fan Assembly Description Spare part number Front fan 645327-001 The front fan assembly is attached to the front of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 94). Remove the access panel (Access Panel on page 95).
Page 130 Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis. Figure 7-29 Removing the front fan To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit. Front Fan Assembly 121...
Page 131: Hood Sensor
Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 94). Remove the access panel (Access Panel on page 95).
Page 132: Front I/O, Power Switch Assembly
Front I/O, Power Switch Assembly Description Spare part number Front I/O and power switch assembly 636926-001 The front I/O and power switch/LEDs is one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for Disassembly on page 94).
Page 133 Route the cables through the slots beneath the drive cage, rotate the assembly into the chassis (2), and then remove the assembly from the computer. Figure 7-32 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.
Page 134: Speaker
Speaker Description Spare part number Speaker 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for Disassembly on page 94). Remove the access panel (Access Panel on page 95).
Page 135: Heat Sink
Heat sink Description Spare part number Heat sink 645326-001 The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. Prepare the computer for disassembly (Preparation for Disassembly on page 94).
Page 136 After loosening the Torx T15 screws (1), lift the heat sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 7-35 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Page 137: Processor
Processor Description Spare part number Intel Core i7 processor 3770, 3.4 GHz (turbo up to 3.9 GHz), 8-MB L3 cache, 77W 688164-001 2600, 3.4 GHz (turbo up to 3.8 GHz), 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001...
Page 138 Remove the front fan assembly (Front Fan Assembly on page 120). Remove the heat sink (Heat sink on page 126). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2). Carefully lift the processor from the socket (3).
Page 139 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 130 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
Page 140: Power Supply
WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
Page 141 Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis. Figure 7-38 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply.
Page 142: System Board
System Board Description Spare part number System board (includes thermal material) 657239-001 Prepare the computer for disassembly (Preparation for Disassembly on page 94). Remove the access panel (Access Panel on page 95). When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ●...
Page 143 Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis (2). Figure 7-39 Removing the system board To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.
Page 144: Using The Small Form Factor Computer In A Tower Orientation
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Prepare the computer for disassembly (Preparation for Disassembly on page 94).
Page 145: Troubleshooting Without Diagnostics
If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to...
Page 146: Helpful Hints
Helpful Hints on page 137 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
Page 147 ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.
Page 148: Solving General Problems
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 149 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
Page 150 Table 8-1 Solving General Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
Page 151 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.
Page 152: Solving Power Problems
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table 8-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch Select the proper AC voltage using the selector switch. on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
Page 153 The power supply adapter must be at the correct power the All-in One or USDT. rating and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied power supply adapter. 144 Chapter 8 Troubleshooting Without Diagnostics...
Page 154: Solving Hard Drive Problems
Solving Hard Drive Problems Table 8-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right- click on a drive. Select Properties, and then select the Tools tab.
Page 155 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in drive may have been damaged. system ROM. System files missing or not properly installed. Insert bootable media and restart the computer.
Page 156 Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.
Page 157: Solving Media Card Reader Problems
Solving Media Card Reader Problems Table 8-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
Page 158 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Page 159: Solving Display Problems
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table 8-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
Page 160 Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
Page 161 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
Page 162 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what Restart the computer and enter Safe Mode. Change the the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.
Page 163 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some Reseat the graphics card. models).
Page 164: Solving Audio Problems
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table 8-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
Page 165 Table 8-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Some applications can select which audio output device is Make sure the application has selected the correct audio used. device. The operating system controls may be set to use a different Set the operating system to use the correct audio device.
Page 166: Solving Printer Problems
Table 8-6 Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution Some applications can select which audio output device is Make sure the application has selected the correct audio used. device. The operating system controls may be set to use a different Set the operating system to use the correct audio device.
Page 167 Table 8-7 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Page 168: Solving Keyboard And Mouse Problems
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table 8-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive.
Page 169 Table 8-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press Windows logo...
Page 170: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
Page 171 DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
Page 172: Solving Network Problems
Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
Page 173 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
Page 174 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
Page 175: Solving Memory Problems
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Page 176 Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving Memory Problems 167...
Page 177: Solving Processor Problems
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table 8-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).
Page 178 Table 8-14 Solving CD-ROM and DVD Problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Network Boot is enabled in Computer Setup. Run the Computer Setup utility and disable Network Boot in Security > Network Boot. Non-bootable CD in drive.
Page 179: Solving Usb Flash Drive Problems
Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
Page 180 Table 8-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified).
Page 181: Solving Front Panel Component Problems
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
Page 182 Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of Windows 7: information that a Web server can store temporarily with the Select Start >...
Page 183: Solving Software Problems
If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
Page 184 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.
Page 185: Contacting Customer Support
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.
Page 186: Post Error Messages
POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
Page 187: Post Numeric Codes And Text Messages
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 9-1 Numeric Codes and Text Messages Control panel message...
Page 188 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
Page 189 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off.
Page 190 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive Check and/or replace cables. circuitry incorrect. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 190.) Replace diskette drive.
Page 191 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
Page 192 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum Memory error during POST execution of the Reboot the computer. correctly Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
Page 193 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for DIMM1 or XMM1 is not installed. Make sure there is a memory module in the proper MEBx execution. black DIMM1 socket and that it is properly seated.
Page 194 Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution Reboot the computer. which fails into the “General” grouping. If the error persists, update to the latest Status information displayed along with the BIOS version and ME firmware error provides further clarity into the failure.
Page 195: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.
Page 196 The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 187...
Page 197 LEDs continue Reseat DIMMs. until problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
Page 198 Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten Bad option card. Check each option card by removing the times, once every second, card (one at a time if multiple cards), then followed by a two second power on the system to see if fault goes pause.
Page 199: Password Security And Resetting Cmos
10 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Page 200: Resetting The Password Jumper
Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.
Page 201: Clearing And Resetting The Cmos
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
Page 202 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 10-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...
Page 203: 11 Hp Pc Hardware Diagnostics
11 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found.
Page 204: Downloading Hp Pc Hardware Diagnostics To A Usb Device
Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.
Page 205: 12 Backup And Recovery
If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support. To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point.
Page 206: System Recovery When Windows Is Responding
System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase.
Page 207: System Recovery When Windows Is Not Responding
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...
Page 208: Creating Recovery Media
To create recovery discs: Close all open programs. Click the Start button, click All Programs, click Security and Protection, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.
Page 209: Using Recovery Media
Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page 198.
Page 210: Backup And Recovery In Windows 8
For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.
Page 211: Performing A System Recovery
Help and Support. From the Start screen, type h, and then select Help and Support. If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition: From the Start screen, type e, and then click Windows Explorer. – or –...
Page 212: Using F11 Recovery Tools
Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...
Page 213: Appendix A Battery Replacement
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
Page 214 Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 Lift the battery out of its holder. Figure A-1 Removing a Coin Cell Battery (Type 1) Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.
Page 215 Insert the new battery and position the clip back into place. Figure A-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer.
Page 216: Appendix B Removing And Replacing A Removable 3.5-Inch Sata Hard Drive
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch internal drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay.
Page 217 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure B-2 Removing the Thermal Sensor Remove the four screws from the bottom of the hard drive carrier. Figure B-3 Removing the Security Screws 208 Appendix B Removing and Replacing a Removable 3.5-inch SATA Hard Drive...
Page 218 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure B-4 Removing the Hard Drive Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board.
Page 219 Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure B-6 Replacing the Security Screws Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2).
Page 220 Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure B-8 Replacing the Carrier Cover Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive.
Page 221: Appendix C Unlocking The Smart Cover Lock
PC component (for example, processor or power supply) failure ● Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: ●...
Page 222: Using The Smart Cover Failsafe Key To Remove The Smart Cover Lock
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock To open the access panel with the Smart Cover Lock engaged: Prepare the computer for disassembly. Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis.
Page 223 Figure C-3 Removing the Smart Cover Lock Screws from the Small Form Factor You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws. 214 Appendix C Unlocking the Smart Cover Lock...
Page 224: Appendix D Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 225: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 226: Appendix E Specifications
Specifications MT Specifications Table E-1 Specifications Chassis 14.9 in 37.7 cm Height 7.0 in 17.7 cm Width 17.0 in 43.1 cm Depth Approximate Weight 20.5 lb 9.3 kg Weight Supported (maximum distributed load in desktop 77 lb 35 kg position) Temperature Range 50°...
Page 227 Table E-1 Specifications (continued) Standard Efficiency 320W High Efficiency 320W active PFC; 87/90/87% efficient at 20/50/100% load Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union.
Page 228: Sff Specifications
SFF Specifications Table E-2 Specifications Chassis (in the desktop position) 4.0 in 10.0 cm Height 13.3 in 33.8 cm Width 14.9 in 37.9 cm Depth Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range 50°...
Page 229: Index
Index Symbols/Numerics battery CMOS 2.5-in drive adapter, spare part disposal 51 backing up 190 number 29, 39 battery replacement 204 clearing and resetting 192 beep codes 186 computer bezel blank specifications 219 access panel spare part number 59, 99 computer cleaning 48 locking and unlocking 212 booting options country power cord set...
Page 230 28, 32, 38, fan duct, SFF replacement 123 spare part number 38, 42 front panel components HP Business Digital Headset, fan with guard, MT MT 2 spare part number 29, 39 spare part number 28 SFF 3...
Page 231 keyboard problems 159 front I/O assembly, spare part overheating, prevention 48 number 27, 32 front USB panel removal and LEDs password replacement 81 blinking power 186 clearing 190 heat sink removal and blinking PS/2 keyboard 186 power-on 190 replacement 83 locks setup 190 heat sink, spare part number...
Page 232 monitor 150 bezel blanks 99 setup password 190 mouse 159 MT bezel blanks 59 network 163 MT computer access panel 55 access panel, spare part power 143 MT expansion card 63 number 35, 42 printer 157 MT expansion slot cover 64 chassis fan, spare part processor 168 MT front bezel 56...
Page 233 system board removal and replacement 133 tamper-proof screws system board, spare part tool 50 number 35, 43 temperature control 48 Smart Cover Lock 212 tools, servicing 50 software Torx T15 screwdriver 50 problems 174 tower orientation 135 servicing computer 50 solenoid lock unlocking access panel 212 spare part number 28, 32, 42...

This manual is also suitable for:

Compaq pro 6300 series small form factor Compaq pro 6300 all-in-one

HP Compaq Pro 6300 Series Microtower Maintenance And Service Manual

1 Product Features

2 Activating and Customizing the Software

3 Computer Setup (F10) Utility

4 Illustrated Parts Catalog

5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

6 Removal and Replacement Procedures Microtower (MT) Chassis

7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

8 Troubleshooting Without Diagnostics

9 POST Error Messages

10 Password Security and Resetting CMOS

11 HP PC Hardware Diagnostics

12 Backup and Recovery

Appendix A Battery Replacement

Appendix B Removing and Replacing a Removable 3.5-Inch SATA Hard Drive

Appendix C Unlocking the Smart Cover Lock

Appendix D Power Cord Set Requirements

Appendix E Specifications

Index

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Summary of Contents for HP Compaq Pro 6300 Series Microtower